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Castaways Resort & Suites
Grand Bahama · Bahamas
42629 East Mall DriveView location
7.0/10Very good302 Reviews
Cleanliness7.2/10 7.2
Service7.8/10 7.8
Comfort7.0/10 7.0
Condition6.2/10 6.2
Location8.2/10 8.2
Neighborhood6.4/10 6.4
Quality9.6/10 9.6
Value8.2/10 8.2
Amenities6.2/10 6.2
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Castaways Resort & Suites
The Castaways Resort and Suites, affiliated with Magnuson Hotels, offers 118 modern Caribbean-style rooms and suites near Freeport Harbor. This full-service hotel is conveniently located near the Grand Bahama Shipyard, Vopak Oil Storage Facility, and Grand Bahama International Airport. Freeport Town Center and Rand Memorial Hospital are within one mile.
Guests enjoy private balconies, comfortable beds, and amenities including air-conditioning, cable TV, free high-speed Wi-Fi, direct-dial telephones, iron/ironing board, hairdryer, clock radio with MP3 connection, in-room safe, coffee maker, and refrigerator.
Business travelers can utilize the fully-equipped business center and the Poinciana Boardroom, which accommodates up to 50 people theater-style or 35 classroom-style.
Hotel amenities include 24-hour front desk service and security, the Dolphin Gym with state-of-the-art equipment, a health club, a large outdoor freshwater pool, free beach transportation, a reading room, laundry service, babysitting services and cribs, a children's playground, and free parking.
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A tour desk in the lobby assists with booking local excursions. The Flamingo Restaurant serves Bahamian and American cuisine, while sandwiches and drinks are available at the Flamingo Pool Bar. The hotel observes COVID-19 safety protocols.
With a stay at Castaways Resort and Suites in Freeport (Downtown Freeport), you'll be within a 15-minute drive of Taino Beach and Regency Theater. This resort is 1.7 mi (2.8 km) from Ruby Golf Course and 1.9 mi (3 km) from Cooper's Castle.
Make yourself at home in one of the 118 air-conditioned rooms featuring refrigerators. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Freeport? This resort has 580 square feet (54 square meters) of space consisting of conference space and a meeting room.
Popular amenities
Free WiFi
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Childcare
Business facilities
Transportation services
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:30 AM
Hotel policies
Beach nearby
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Guests must provide health documentation
Guests must provide proof of COVID-19 vaccination
Property does not offer onsite COVID-19 testing
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Spring Break deposit: USD 100 per day for guests under 21 years old staying between 2 March - 31 April
We have included all charges provided to us by the property.
-
You need to know
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide a record of full COVID-19 vaccination.
-
Special Instructions
Guests must transfer via airplane and boat to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking. Front desk staff will greet guests on arrival at the property. At check-in, guests must provide a record of full COVID-19 vaccination. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Optional fees
- Fee for full breakfast: approximately USD 8.99 to 18.99 for adults, and USD 6.99 to 8.99 for children
- In-room safe fee: USD 3 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Nearby attractions
Ruby Golf Course
2.5 km / 1.6 mi
Cooper's Castle
2.7 km / 1.7 mi
Regency Theater
2.9 km / 1.8 mi
Rand Nature Center
3.4 km / 2.1 mi
Xanadu Beach
4.7 km / 2.9 mi
Bahamia Beach
4.9 km / 3 mi
Theos Wreck
4.9 km / 3 mi
Lucayan National Park
6.6 km / 4.1 mi
Reef Golf Course
6.6 km / 4.1 mi
Bahamas Maritime Museum
7.1 km / 4.4 mi
Lucaya Beach
7.1 km / 4.4 mi
Port Lucaya Marketplace
7.2 km / 4.5 mi
Count Basie Square
7.4 km / 4.6 mi
William's Town Beach
7.5 km / 4.7 mi
Port Lucayan Marina
7.7 km / 4.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2001
- Number of floors (main building): 4
- Single rooms: 10
- Double rooms: 87
- Suites: 21
- Accessible rooms: 2
- hotel
- American Express
- MasterCard
- Visa
- City centre
- Nearest Bus / Metro Stop
Show 30 more facilities & services
- Beach
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Babysitting service
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Lift access
- Garden
- Gym
- Luggage room
- Library
- Bar
- Restaurant
- Non-smoking area
- Poolside snack bar
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Business centre
- Outdoor freshwater pool: 1
- Sun loungers
- Children playground
- Breakfast
- À la carte lunch
- À la carte dinner
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastaways Resort & Suites
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 30 m²DBL.2D-NM
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastaways Resort & Suites
DOUBLE TWO DOUBLE BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-NM
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastaways Resort & Suites
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 28 m²DBL.KG-NM
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastaways Resort & Suites
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
Non-smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN KING BED NON SMOKINGTWIN • KING BED NON SMOKING • 1 BedroomTWN.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityCastaways Resort & Suites
TWIN KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: TWN.KG-NM
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Castaways Resort & Suites
100
reviews shown
Addy
The hotel is clean and the staff is nice.
pamela Rena
I had a one night stay
Dwayne
Clean comfortable room. Limited WiFi
Maxcia
Clean room friendly housekeeper. Close to food options. Quiet
Sheldon
Yes
Donna
It was okay, I enjoyed it
Danise
The room looked old, no WiFi, pool had no heater
David
No internet. Noise from neighboring bar. Nice people
TAMARA
The hotel needs a little updating. But it was a peaceful stay despite the hotel being quite busy.
henry
Good location to fastfood spots for quick bite and can take a few minutes walk to downtown on a cool day.
Carolyn
Outdated, need improvement all around.
Matthan
Great Staff
Walesia
I didn't like the fact that I was not told ahead of check in, not even at check in thzt the pool was down
KAREEM
Overall the resort is really nice clean and comfortable friendly staff
Ranford A
Run down property
MARIO
Regular, brown water, shower faucett damaged
alexandre
The TV is not working. The AC is a window unit, very loud and blowing right on you. Not possible to sleep. The pool is not clean, water is green and murky. Faucets are very old and rusty. Door is rotten on the bottom, looks like abandoned house. The safe has no lock. Cleaning lady left her bucket and other stuff in my room for hours. Towels are tiny and rough. The price of $100 per night is not realistic. $20 at best.
Philip
Misrepresented
Taxes was added at the front desk...pool was a lil green and it was a big issue with checkout time posted on your site and what it actually is....and the AC unit was to small to Kool the room
Erica
Bed comfort and internet access
maverick
I like everything about the place
tyrone Thomas
Overall the hotel was good
Roger
The hotel was a complete roach motel and it’s a bit sad that I have to write a review like this because this is my country and I want everyone to win but this is horrible representation. Allow me to begin with the positive: the staff was hospitable. Now for the bad, the hotel was nasty. The sheets for one were stained and seemingly used. I get the impression that they have a problem with maintenance because room service took my towels at 10am and I didn’t get new towels until late that evening. I had to call them and ask them to bring towels and they only brought one so I had to share with my guest. Additionally the hotel is infested with with roaches of all sizes big small large medium they did not discriminate. I even found one on my bed. The water pressure in the shower was low and the water was not hot enough. The wifi connection was weak and the power in the hotel went out twice leaning the room hot and dark. It was the wirst experience I’ve ever had and would never ever go back.
Deangela
The food was great, customer service was top tier, the hotel was clean but not up to date. It smells kind of musty as well
Charlene
The room was comfortable and the restaurant was available to order breakfast.
Romeo
Enjoyed my stay
Marcus
Great ́location.
Kaisha
It was ok the ion was nice the hotel was clean
Natacia
Barth towel and rags need to change room had a fowley smell house keeper was unprofessional
Verified traveler
Staff was extremely friendly. Clean and great location
Leron
The property has an old charm about it but that can cause problems I had a horrible experience where the door entry malfunctioned and I couldn’t access my room for over 6 hours and the staff had to call an engineer off site to rectify the problem during this 6 hours I was accommodated to anything they just left me sitting in the lobby area with very few updates.
Darius
It’s was nice and peachful
Tracey
Horrible no one should book this place it was filthy nothing as pictured. Dirty sheets no one answering the phones . Horrible experience
Serena
It was ok
Verified traveler
Very nice and quite
Eric
The staff was very bright the family run restaurant was the highlight of my state with amazing food from the area pool was nice and refreshing after working hard all day doing Mission work only reason I gave it four stars is because it's a little old and needs updating but everything works AC TV refrigerator microwave just a little dated that is all
Fred
We enjoyed our stayed in the resort
The staff was amazing
The staff was amazing
Mohd
There was bugs in my room, the shower did not work. There was no shampoo or body wash. It was listed as a resort but there was notting like it. The first room that thay gave me had a bad smell in it, i requested a new room but the new one had bugs and the balcony door did not close.
Mark
Good option for Freeport.
Eric
Staff doesn’t understand the DnD sign
Joann
The Castaway was very clean and had wonderful staff. The room we had was quite dated but this wasn't an issue for us. We found there is limited breakfast options in Freeport, especially on Sundays. The associated hotel restaurant just reopened the last 2 days of our stay and they offered a breakfast menu. Overall, we felt the price was very reasonable, the staff excellent. We would stay here again.
Yolanda
Centrally located
George
It was clean, bed comfortable. On the basic side but nice
Whitney
Average place for an average price , linens and towels need updating .
james
A perfectly clean, comfortable stay for an older place...good pool and bar. Fast food places an easy drive away if restaurant is closed.
Mark
Clean and convenient hotel.
Sharess
Old Furnshings, moldy scent, burned beddings, termites, rusty Furniture, crusty towels.
Was unable to get my deposit when i checked out was never asked check out time to ensure deposit was ready, was never told that the office opens 8am. They've got a pool in the back and i guess they had several parties where the music was extremely loud its as if they forgort they had hotel guests.
Was unable to get my deposit when i checked out was never asked check out time to ensure deposit was ready, was never told that the office opens 8am. They've got a pool in the back and i guess they had several parties where the music was extremely loud its as if they forgort they had hotel guests.
Angelica
Its ok not the best but its ok.
Polena
The check-in process was so long and I had already booked and paid online. The staff was unprofessional and not welcoming at all. The towels were so old, dirty looking and shredded. The maid didn't leave any toilet paper. The lamp wasn't working and when I called about it the lady was rude and hanged up on me. There is no generator, when the power goes out you have to remain in heat until the power comes back on. There was only one elevator working that would take forever. This was one of the worst hotels I've stayed at within the Bahamas.
very rude.
very rude.
Stacey
Stayed for just one night before going to our resort for a week. Wouldn't stay here for more than a night though. No water pressure in the shower and the place is run down and outdated. Definitely needs an overhaul. The staff was very friendly and kind, just as all the Bahamians are.
Mavalee
Nice location friendly staff just great price but the decor could be more modern otherwise perfect for the price
lamara
The room was in poor condition. The tv kept cutting in and out also we had dirty towel and sheets in the room. Would not be staying again
Smith
Like I expected. Low price was everything.
Ronardo
Great staff
It was a great stay. The staff were very friendly and welcoming. They made sure my room was cleaned and ready for me once i got back from expllring the island.
Kashaera
Hotel has a funny smell
Hilton
Everything
Bruce
Area
Bruce
The area
Devaughn
It’s close to everything including the airport
Cherisse
Was not what I expected. Stayed only one night out of a two-night stay and no refund as stated I would receive.
Ashley
They need to improve their products. Purchase new bedding and towels
Tanisha
Staff was very professional and helpful. Very convenient area, near Hospital, Airport, banks and shopping.
Craig
Really like the stay the power outage took my by surprise and was out for so long the room got hot fast.
selvinique
It was doable for the one night. Checked in at shortly after midnight and checked out at 5am.. security took my key as there was no clerk. It’s an old property that look exactly like the photos. In those few hours I left my charger and my friend that lives in Freeport called only to have them say they found no charger. That bothered me that it vanished that quickly.
cj
Nice
Selwyn
Safe, quiet, central location. Thoroughly enjoyed a 3 days stay.
A for cleanliness!
A for cleanliness!
Hans
Would not stay here again not even as an emergency stay. Room a/c did not work at all! Building needs an extreme update inside and out.
Arkata
The room carpet was dirty you could literally smell it , housekeepers made no effort to cover the smell , pillows are small like airplane pillows. Front desk ladies need a better attitude. Air conditioner kept me up throughout the night it was really loud . Shower heads need to be changed and bed quilt was so old it wasn't even puffy anymore it was like a soft rug.
Alexandria
-
Leslee
It was very quiet and staff was friendly
Virginia
Everything
Romana
It was good... Everyone was friendly...
Gabriela
It was nice.
William
Convenient to airport!
Friendly Bahamian staff always ready to please!
Friendly Bahamian staff always ready to please!
David
No check in until 3 PM after waiting at an empty desk for 10 minutes. Came back at 5 and was told to step aside for someone else that came out of nowhere. Took 20 minute for them to check in, then 20 more for me in miserable heat and no AC. Takes 6 pieces of paper and another $8 gouge for \"local tax\" even though already paid a LOT of fees and taxes. Tiny ants in the room. Lousy restaurant. Stay away!
Joan
The room was very nice and employees service but the surrounding area looks a bit run down
GENINE
The resort was reasonably priced. While is may not be a five start resort, rooms were clean and comfortable.
I would definitely stay there again
I would definitely stay there again
Colleen
Very good stay
Brady
Noisy, but a fair value
Perfectly serviceable hotel with large rooms and a good location. A noisy street on one side, and on the other side the poolside bar blasts music so loud you can't even have a conversation by the pool.
Moesha
Castaway is my home away from home
jannette
I liked that it was very quiet at the place and it was also in a quiet area.
Anthonique
Was highly disappointed
Mark
Noisy at night.
Matthew
The staff are great, the room is passable, the towels are awful, the bathroom floor is dirty. There is no shampoo, just 2 little bars of soap.
korey
Firstly there was a unexpected online booking charge of 8 dollars not stated
Then I was put in an already occupied room
Then the key didn’t work
And no iron or board
Good thing I am only here one night
Then I was put in an already occupied room
Then the key didn’t work
And no iron or board
Good thing I am only here one night
Devaughn
It’s close to everything
Arkata
The rugs need to change and bathroom tub, room needs to renvate, wasn't comfortable for me
Kimberly
Cheap, clean rooms, and friendly staff, but be aware that this hotel is downtown and nowhere near the beaches or other attractions. I also had no hot water.
June
The area is convenient. It’s the most affordable property. It’s ok but they have the most inconvenient and annoying towel policy. All Towels are taken out of the room at cleaning and not replaced until much later in the day. There’s nothing more annoying than coming back in from the beach or pool to shower and head out and finding NO towels to use. I don’t understand the policy.
SHARROW
Location was close to everything
Thasi
Needs an upgrade
orsonique
It was alright
Julio
Balcony door don't look
DOMINIC
Jones Was The Greatest!
Valencia
Good for price. Clean rooms and hotel. Beware if you have an issue with down pillows. Friendly and helpful staff. Excellent BBQ by pool bar Thursday thru Sunday.
John
Staff were friendly, but hotel had major plumbing issues, such as spraying and leaking fittings and no hot water.
Nicole A Hem
Very convenient and comfortable
clifton
The Resort is well kept, the staff was friendly and helpful, the location is good.
Mattinique
Ladies checking in was very pleasant and did a great job
Delta
It was ok
Georgianna
When i first arrive the air-condition was not work so we were moved to another room. We we're locked out twice. Also noones at the frontdesk after hours why is that?
Location & surroundings
Castaways Resort & Suites
42629 East Mall Drive, Freeport, Bahamas
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Castaways Resort & Suites
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