The Portland Hotel

10/10

Exceptional

23 Feb 2026

PAULINE

The the staff were amazing. We couldn’t fault anything. On arrival we checked in at reception to be greeted with our room information and all information relevant to the hotel such as parking and food. We were shown to our room which was lovely very comfortable bed and the shower was amazing.
We popped over for dinner and had our son and grandson join us. Our grandson has a peanut allergy. They took this on board and catered for all of us. Dinner was a delight.
We stayed here last year when visiting our son in Northumberland, but stayed somewhere else after. On choosing a hotel for this visit, this one one hands down for the friendly, staff clean room and fabulous food. Thank you

Partner

8/10

Excellent

19 Feb 2026

Graeme

Nice clean room, all staff very friendly,

Self

10/10

Exceptional

18 Feb 2026

Jerry

My second stay at the Portland Hotel, Ashington and once again, they excelled. Staff could not be more friendly and welcoming (Jess and the guy behind the bar, sorry I forgot your name) looked after me very well. Room (I stayed in one of the rooms out back in the purpose built rooms) was lovely. Great to have a fridge in the room and a very comfy bed. Kept beautifully clean (Thanks housekeeping) and contained everything a traveller could want in a hotel room. Desk space, plenty of power sockets - I’m a very large bloke (six foot six inches tall) and struggled to get my legs under the desk but that’s MY problem, not the Portland Hotel. It certainly didn’t stop me working 👍

Food in the pub / restaurant was great. Good sized portions and well cooked. Speedy service too.

The Portland Hotel has now become my ‘go to’ hotel whenever I’m back in the North East. Book direct for special deals! (Ask for Kaliffa or Mack)

Self

10/10

Exceptional

12 Feb 2026

Jerry

Room was clean and well appointed. Food plentiful, lots of choice and well
Prepared. The staff were outstanding - looking forward to being back next week

Business

8/10

Excellent

12 Feb 2026

Simon

The evening meal was delicious. Mac was a brilliant host, very helpful.
The rooms were nice and clean, however my room was very warm at night even with no radiator and window open.
Breakfast was not the quality of the evening dinner. Felt more slap/dash.

Business Self

6/10

Pleasant

03 Feb 2026

Martin

The room was clean and tidy, a little small if staying for more than one night.

Business

10/10

Exceptional

12 Dec 2025

Keith

Staff 10/10. Rood good and no problems or issues

Leisure Family

10/10

Exceptional

11 Dec 2025

Derick

room clean and fresh. only worry is the bathroom, when sitting on toilet the sink is almost on your knees.
Staff in bar are very good, the breakfast is very good big portions keep you going all day, the waiter asks what would you like and it is brought freshly cooked and delivered to you.

Leisure Self

10/10

Exceptional

10 Dec 2025

David

Great staff, great room

Business

8/10

Excellent

11 Nov 2025

Fateh

Spotless rooms, very spacious and modern

Business

10/10

Exceptional

01 Nov 2025

Robert

Friendly staff, nice room, nice breakfast and good dinner options.

Leisure Family

8/10

Excellent

23 Oct 2025

ryan

All good but bit chaotic in restaurant/bar area

10/10

Exceptional

21 Oct 2025

Steven

Good parking, friendly staff, nice pub,rooms were very clean

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Callum

Lovely room, helpdul staff, great service. Will definitely be back

Partner

10/10

Exceptional

05 Oct 2025

Emma

The staff at the hotel were so friendly and attentive.

10/10

Exceptional

04 Oct 2025

Gary

Friendly staff, really nice food.

Business

8/10

Excellent

03 Oct 2025

Julia

Nice big room, quiet at night.
Food was fantastic.

Leisure Family

10/10

Exceptional

19 Sep 2025

MAXINE

Great accommodation, food lovely and staff could not do enough for us. Can not wait to go back

Leisure Partner

10/10

Exceptional

19 Sep 2025

atta

The receptionist was very friendly. Checked in was smooth. The rooms were clean and the bed was huge. Had a wonderful stay

Self

10/10

Exceptional

06 Sep 2025

Peter

Pity about the parking charge

Very friendly staff. Lovely room. Fairtrade hot drinks! Watch out for £10 / night secure parking charge and for busy restaurant at the pub. Can recommend Glenton's bakery next door for breakfast and lunch items. Overall excellent value
.

Partner

10/10

Exceptional

01 Sep 2025

Karen

1 night stay

Lovely welcome and quick check in. Room was very comfortable with everything we needed for our stay. We had dinner in the restaurant which had a good variety reasonably priced meals and drinks. We opted not to have breakfast in the hotel as we thought this was a little expensive at £15 -£20 per person. Overall an enjoyable stay.

Partner

6/10

Pleasant

28 Aug 2025

Carl

All good thanks

Business

10/10

Exceptional

19 Aug 2025

Kerry

Welcoming reception. The food is amazing. Family friendly pub and restaurant. Rooms ok. Toilet cistern... you must press both buttons together to flush otherwise the nouse of water all night long. Instructions would be helpful along with a notification to say milk in fridge. Staff go extea mike to look after you. Bed comfy. Pillows confy too.

Business_and_leisure Friends

10/10

Exceptional

17 Aug 2025

Brian

Friendly, clean, quiet and comfortable

Only stayed for one night but the staff were really friendly and the room was clean quiet and comfortable. Perfect for what I needed

10/10

Exceptional

14 Aug 2025

Anna

Just great

Great staff, especially Jess and Kacie. Great food and plenty of it - huge portions. Very clean and friendly.

Partner

8/10

Excellent

11 Aug 2025

Mr barrie

Mr Barrie

We had a good overnight stay with you and it met with our requirements
Mac made us feel very welcome and looked after us with any requests we had
Thank you

Partner

10/10

Exceptional

11 Aug 2025

Fiona

The staff were very welcoming - helped bring up luggage. Very knowledgable about the local area. We had dinner in the restaurant and it was delicious - very happy we picked this hotel for our 1 night stop. Would def. go back again.

10/10

Exceptional

10 Aug 2025

Daryl

Just all round Excellence what a perfect place to stay.

Friends_and_family Family

10/10

Exceptional

23 Jul 2025

George

Excellent stay!

Very friendly staff and terrific food options.

Business

10/10

Exceptional

18 Jul 2025

Marjory

Good and enjoyable

Leisure Partner

8/10

Excellent

16 Jul 2025

Peggy

£10 parking fee!!

Greeted by cheerful receptionist at check-in who showed us to our room. Nice spacious car park but would prefer that we didn’t have to pay £10 for the overnight parking fee.

Partner

8/10

Excellent

13 Jul 2025

Robert

Nice break

Nice 2 night break, room was lovely, staff were very friendly and helpful. Evening meals, good selection and reasonable prices. Helped that the weather was fantastic so we spent a bit of time in the very comfortable outdoor area😎

Partner

10/10

Exceptional

11 Jul 2025

Graham

Always a pleasure

Always great service. All the staff are top notch. Food is amazing. Friendliest place in the area by a mile.

Business

6/10

Pleasant

10 Jul 2025

Carl

All good

Business

8/10

Excellent

06 Jul 2025

Sarah

Clean, tidy and comfy

Second time in staying. Lovely quiet room. Comfy bed, plenty of room to move around the room. Bathroom was a little worn, but clean and certainly did not affect the visit. First time we have had food when staying there, and it did not disappoint. Huge portions and tasty. There was live entertainment on the evening we arrived and it was really easy listening whilst eating our food.

Friends_and_family Friends

10/10

Exceptional

02 Jul 2025

kevin

This hotel is outstanding, excellent switched on staff, great food and drinks quality, easy parking and fast wifi, great for a travelling salesman!

10/10

Exceptional

30 Jun 2025

Terri

A lovely place to stay. Mac and Tom were helpful and informative.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Graham

My regular

Always a pleasure. Mac and Kalife always professional. All the staff from bar to kitchen are top notch.

Business

10/10

Exceptional

19 Jun 2025

Andrew

Absolute stunning hotel and reasonable priced, stunning out door area

Business

10/10

Exceptional

02 Jun 2025

Christopher

Can’t really fault it nothing too much trouble for all the staff

Partner

10/10

Exceptional

30 May 2025

Neil

Great food. Comfortable bedroom.

Self

10/10

Exceptional

19 May 2025

Verified traveler

Portland Hotel

Very nice hotel with large bar/eating areas. Friendly atmosphere and staff. Room was great. Not much around in walking distance, but we were just passing through, so that was fine.

Partner

10/10

Exceptional

11 May 2025

Paul

Hotel rooms at the back of a large traditional local stone public house. Very good standard of room. Easy to park car park of a good size. Bus stops directly outside the hotel. 15mins walk to town centre. Check-in though was too slow, using staff that were occupied at the bar. Staff very friendly when eventually the lady arrived. Check-out also suffered by using staff from the pub area, although early in the morning the wait was not long.

Leisure Self

8/10

Excellent

11 May 2025

David

I stayed at the Portland Hotel for just one night & in the Lodge.
The double room with en suite was immaculate & well presented.
The kingsize bed was ever so comfortable.
The amenities provided at the Portland Hotel for guest's are great.
However i simply did not like the fact i did not have an electric shower in the bathroom.
I wanted toilet roll & not what was provided by the Portland Hotel.
Furthermore i did not appreciate the noise at The Portland Hotel.
Finally i would not recommend The Portland Hotel & i would never choose to stay their again.

Leisure Self

10/10

Exceptional

11 May 2025

Jade

Amazing hotel

Such a lovely hotel, my room was massive and the bed was very comfortable! The staff were amazing too! Would definitely recommend and also look forward to staying here again next time I visit.

Friends_and_family Friends

6/10

Pleasant

11 May 2025

steven

Nice place

Been here quite a few time's really nice hotel/bar, staff are very friendly, Was in room 15 this time and was a little annoyed that there is just 1 plug socket in the whole room! and it was right over next to tv, And the fridge was plugged into 1 of them. but made do.

Partner

8/10

Excellent

04 May 2025

Annette

It was a lovely comfortable room, the only thing i will say is it didnt have enough plug sockets, other than that it was lovely

Partner

10/10

Exceptional

21 Apr 2025

Verified traveler

Amazing place to stay with good service by the staff.

Partner

10/10

Exceptional

16 Apr 2025

Linda

It's ideal accommodation with a ĝood choice of food on the pub menu. Got a lovely welcome and the room was clean.

Business Partner

8/10

Excellent

30 Mar 2025

Laurel

Overnight Stay

Great for a one night stay but be warned. You have to pay £10 to park your car overnight although I got mine for free due to my Hotels.com membership.

Room was very comfortable and had everything we needed. There was a Mini fridge, hairdryer, iron and ironing board and the towels were nice and fluffy (some things you don’t always get).

Only complaint was that the heated towel rail in the bathroom was rusty and I couldn’t work out how to turn it on.

Would definitely recommend

Friends_and_family Family

6/10

Pleasant

28 Mar 2025

Ian

Friendly staff

The staff were helpful.

Business

8/10

Excellent

23 Mar 2025

Ian

clean and comfortable room with plenty of space. We ate in the restaurant and the food was good, especially the chicken wings. The TV wasn't a smart TV.

10/10

Exceptional

16 Mar 2025

Verified traveler

Excellent hotel!

Fantastic, accommodating staff. Rooms were clean and comfortable. Lovely breakfast and good value for money. We wouldn’t hesitate to stop here again.

Partner

8/10

Excellent

03 Mar 2025

Lawrence

Excellent for a nights stay in that area.

Business Self

8/10

Excellent

07 Jan 2025

Daniel

Nice hotel for affordable price

Leisure Partner

8/10

Excellent

02 Jan 2025

JONATHAN

Great staff

Great staff and restaurant service really made our stay.

Friends_and_family Family

6/10

Pleasant

06 Dec 2024

Anthony

Needs improving.

OK place for short notice, not for longer trips. Staff friendly enough. The room I was in had a musty damp smell, although didn't feel or look damp. The pillows were terrible, very stained, so much so you could see it though the pillow cases. One of my pet hates is booking a super king bed then getting 2 beds pushed together, like here, very uncomfortable. Posatives are, free parking, good evening food options. Needs some upgrades here and there.

Business

8/10

Excellent

31 Oct 2024

James

Nice stay.

It was a nice stay and the room was comfortable, however, the bathroom smelled musty. Also, there’s nowhere to put wash bags in the bathroom so a shelf would be handy. Parking was included with my booking and there were plenty of spaces available.

Business

10/10

Exceptional

26 Oct 2024

Mike

Will stay again if in area

Great hotel bar/ restaurant staff really good.

Business

10/10

Exceptional

14 Oct 2024

Ben

All the staff were incredibly helpful and friendly. The room was great with lots of space and very comfortable. We would definitely return next time we stay in the area.

Leisure Family_with_children

8/10

Excellent

06 Oct 2024

Richard

Great hotel with marvellous staff. I was upgraded when i checked in and the room i was given was fantastic. It was a pity i was only in the hotel for one night and did not get the full advantage of my upgrade. I also had free parking, however overnight parking is normally charged by the hotel at £10.00 per night which i thought was quite expensive!

Business Self

10/10

Exceptional

21 Sep 2024

Paula

Lovely friendly staff, we were made to feel very welcome. Food was very good, lots of choice and generous portions. Loved the decor, quite quirky, lots to look at. Had a really good singer on the Friday night so good atmosphere. Bedroom was great, spacious and well
designed. Lovely sleep! Would recommend.

Business Partner

10/10

Exceptional

10 Sep 2024

Ben

Comfortable hotel used the night before the Great North run 2024. Had a good nights sleep and some nice food.
Would use again if in the area.

Self

2/10

Poor

09 Sep 2024

Steven

The staff were all nice so no complaints there. The room was ok but its clearly needing some investment and cleaning.

The bathroom had lots of mould and shower head was so bad we all refused to use it. I manage a facility with showers and there are requirements to prevent legionella that are clearly not being followed.

There was also an emergency light with a green led so bright it kept the room illuminated the whole night. Never seen this anywhere else but it kept us up and prevented our 1 year old sleeping.

Leisure Family

4/10

Poor

01 Sep 2024

Sarah

The details said parking available. But it cost £10.00 which was not on the details at the beginning. if it is NOT FREE parking it should say PAID PARKING. Then the customer would scroll down to find out how much.

Leisure Partner

6/10

Pleasant

30 Aug 2024

Eileen

Nothing around the pub/hotel that you can walk to, it’s basically in the middle of a residential area. The rooms are in a block in the car park at the back of the pub so it can be somewhat noisy. Bathrooms are old and in need of refurbishment and there were some stains on the walls and carpets. On the plus side, the beds are huge and comfy and the pub staff were friendly and welcoming. It’s cheap and cheerful!

Leisure Family

10/10

Exceptional

19 Aug 2024

Lesley

Lovely welcome and shown to our room. Staff very friendly with a couple of characters in the li e up. Would definitely stay there again.

Partner

10/10

Exceptional

08 Aug 2024

Linda

Love staying here as it’s so handy for visiting the In-laws

Leisure Partner

6/10

Pleasant

29 Jun 2024

Robert

We lived in Ashington for 50 years before moving away and have used the Portland hotel when returning to visit family and friends. In those 50 years we have never had to pay for parking anywhere in Ashington and the whole town is still free parking. The Portland has now decided to fleece customers by charging £10 for overnight parking In the hotel car park while there is ample free parking all over town. The bar closes at 10pm or earlier if it is quiet even for residents and their guests so making arrangements for meeting with friends is difficult.

Leisure Partner

8/10

Excellent

23 Jun 2024

Keith

Good value for bed & breakfast

Reception was good if a little slow to get us signed in. We were at a family wedding which we knew would mean getting back late so looking for bed & breakfast only.
Hotel matched our needs. Only issue was the bathroom smelt of cat wee. Since we didn't get back till late no one on reception to sort it out. Pity as I would have given the hotel a higher score.

Partner

10/10

Exceptional

13 Jun 2024

Richard

Lovely first time stay.

Great reception when we arrived, shown to our room, explained about parking and if we wanted meals/drinks in the restaurant, what times and cost was. Room was lovely and large, clean and tidy, modern. Bed comfy, lovely tea/coffee/hot chocolate facilities. Bathroom was nice and clean. Towels were soft. It was quiet of a night time, room was warm and dark so perfect to help sleep.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2024

Andy

Enjoyed it

Great place Amazing food good friendly staff
Definitely worth a stay

Business

10/10

Exceptional

21 May 2024

Daniel

No complaints, staff are very hard working. Room very comfy.

Business Self

8/10

Excellent

15 May 2024

Tom

Hotel trying to be something its not

Room was nice.
We were annoyed that we had to pay £10 per night parking and the hotel wanted £15.00 per head for breakfast.
We ate elsewhere.
Manager was blaming Expedia however Portland web site does not explain the ectra payments either.
GM kept calling me Mr Tom instead of Mr Slater or Tom.
Saw a drug exchange in car park.
Will not be staying again.

Partner

10/10

Exceptional

11 May 2024

Verified traveler

Would definitely come back. Fab staff

This was a lovely place to stay for business. The staff were fantastic and friendly. The food and drink were great.

The only things that could be improved would be getting rid of the dirt and mould on the shower screen and bath edge and changing the shower/bath mixer for a better quality one to control the shower temperature without fluctuation.

As the venue attracts a lot of working travellers why not offer an earlier breakfast at 0700 or even 0630. More people might take it up then.

Business

8/10

Excellent

06 May 2024

Gordon

Nice an d friendly

Rooms were of a high standard and the service was very good. No lift and emergency lighting in our room was a bit bright and above the bed but overall happy to recommend

Partner

8/10

Excellent

22 Apr 2024

Derek

Excellent value for money

Really enjoyed our stay based in a recently built (or upgraded?) annex. Very friendly staff who were helpful and supportive. We ate one night in the hotel and enjoyed a wide ranging choice of menu. Food was served quickly (although we did have to chase the waiter for the dessert menu).

Excellent location for touring the area. 10 minutes drive to Morpeth and the A1 (or national rail) and 5 minutes from the coast at Newbiggin. There is a country park on the outskirts of Ashington.

This was definitely an excellent value for money trip and we would be keen to return.

Newcastle is only 20 minutes away.

Partner

10/10

Exceptional

22 Apr 2024

Graham

Always good, always consistent.

No complaints. The staff are always friendly and efficient. Rooms are big enough. Beds comfy.

Business

10/10

Exceptional

21 Apr 2024

sheila

Ideal location to visit the mining museum.
Evening meals and breakfast all excellent.
Fabulous staff.

Leisure Partner

8/10

Excellent

18 Mar 2024

Gordon

Comfortable room.

Room was large and very comfortable.
Parking should be included.

Partner

8/10

Excellent

16 Mar 2024

Melanie

Great pub with very nice annexe of lovely rooms.

A local power cut meant I didn’t get to try the shower or in-room hot drinks and they couldn’t serve cooked breakfast but this was totally outside their control - the emergency lighting worked!

8/10

Excellent

05 Feb 2024

Neil

Excellent value

Nice friendly staff and the room in the lodges area was clean and tidy. Nice and warm on a cold windy night with a large bed.
Food choice was extensive and tasty (what we had) and drinks good.
For the money excellent value

Partner

10/10

Exceptional

22 Jan 2024

JONATHAN

All good

Great service food (Sunday Carvery) and affordable clean modern room. My second stay here .

Friends_and_family Family

10/10

Exceptional

01 Jan 2024

Barbara

We loved the property, willl be going back. Staff were amazing, food was amazing. Perfect

Leisure

10/10

Exceptional

13 Dec 2023

Merlin Diesel

Will definitely stay again

Business

10/10

Exceptional

16 Nov 2023

James

Very comfortable stay!

Very comfortable stay, room great, evening meal was good value, tasty and plentyful. Breakfast was good but would be excellent with a better quality sausage! from a business perspective, decent desk and chair in room and quick reliable Wifi.

Business

6/10

Pleasant

08 Nov 2023

Verified traveler

Should have been a great stay, but wasn’t quite.

Got a good price for the room but this was cancelled out by the £10 charge for overnight parking and £15 charge for breakfast.

The towel rail in room 3 is without doubt the dirtiest thing I’ve seen in a hotel room in years. Ewww….

Business

10/10

Exceptional

05 Nov 2023

Vivien

Hotel and room were excellent, lovely staff would stay there again

Leisure Partner

8/10

Excellent

20 Oct 2023

ALAN

It was not convenient to dry your hair where the wall outlet was and also the mirror was not in the convenient place. There was also not enough shelf space in the bathroom
for all our toiletries. Having said this, it was improved from the last time we stayed at the Hotel.

Leisure Family

10/10

Exceptional

20 Oct 2023

Steven

Nice hotel with modern clean room

Graet hotel. Pleasant staff, very helpful. Room was modern and recently decorated. Spacious and comfortable although the TV was in a weird place at right angles to the bed? If the bed was turned onto the side wall it wouldn't be quite so awkward to watch but this is just a minor observation. Good choice of food in the bar downstairs. Breakfast was freshly cooked and not buffet style.

Business

6/10

Pleasant

13 Oct 2023

melissa

We just stopped here for the night on the way to Scotland. Clean and staff were super helpful.

10/10

Exceptional

12 Oct 2023

Simon

Really nice pub and hotel.

Business

10/10

Exceptional

06 Oct 2023

Thomas

Brilliant hotel. Great Price. Thanks!

Amazing stay for work with my Danish colleagues. The food in the restaurant is brilliant, especially the pizza which is made in a proper pizza over outside. The rooms are immaculate and the beds are comfy. I will definitely be back!

Business

8/10

Excellent

24 Sep 2023

Craig

Excellent customer service

The staff were extremely helpful and friendly. The room was pleasant enough, couple of points - limited plugs we only found 1, the door rattled everytime anyone walked past or used the doors in the corridor. Paying for parking is a bit odd but as vip members we got that included. Bar restaurant was very pleasant although music was loud and made conversation hard. Charged 2 different prices for same round ?
Overall very pleasant and would be happy to return.

Partner

2/10

Poor

17 Sep 2023

carol

The hotel is in a run down area and it needs a bit of a decor vamp. Aldo having to pay for parking at 10 pounds a day is ridiculous as I was on a spare piece of land outside the hotel . The manager asked me to move no wonder he was getting 20 pounds out of me moving my car
Was supposed to be in a deluxe double room if this was deluxe then why would I not have special favours like little soap’s conditioner etc etc
Also breakfast was 15 pounds each not worth it
No bacon and beans were cold
Also the fresh fruit was from a tin terrible

Leisure Partner

8/10

Excellent

02 Sep 2023

James

The rooms were very good. Newly refurbished to a high standard. We stayed in the main building in a Superior room. We were very annoyed with the £10 per night parking charge, it seems excessive. The restaurant food was good quality but the staff we over attentive [pushy]

Leisure Family

10/10

Exceptional

17 Aug 2023

Rebecca

Great place

Single night stay, very welcoming staff and lovely pub/restaurant very generous portions for a reasonable price.

Business

10/10

Exceptional

05 Aug 2023

Brian

Extremely comfortable with very good service.

Self

10/10

Exceptional

31 Jul 2023

Verified traveler

Really friendly and attentive

All the staff were super friendly and they went out of their way to make sure we were comfortable. Would definitely stay here again in future when we come to visit family.

Friends_and_family Family

10/10

Exceptional

18 Jul 2023

Malcolm

Friendly and caring staff, and huge portions at meals.

Leisure Self