Village Hotel Newcastle

6/10

Pleasant

19 Mar 2026

ross

Spinning classes every morning really early on. Heavy base music thumping through the floor. No sockets or charge points near bedside table. Rm 116. Really disappointing stay as other village hotels have been alot better quality

Business

4/10

Poor

06 Mar 2026

kelvin

The room I was put in was next to the staff only room. All night there was banging from the door being open/closed. Room was very tidy and services were good

8/10

Excellent

21 Feb 2026

James

Clean, lots of facilities. Nice restaurant & bar. Very nice full health club & pool access. Nice full breakfast available. From Hotels.com breakfast was included. On check- in, Hotel said, ‘not’ … until I showed them booking confirmation!

Partner

6/10

Pleasant

12 Feb 2026

Barry

Booked a double room and was told they had none and put in a twin room which I would not have booked

Business

8/10

Excellent

09 Feb 2026

Marion

Friendly welcoming staff, clean comfortable room.

Self

6/10

Pleasant

09 Feb 2026

Simon

Tired hotel, badged as Newcastle but around 7 miles outside. Disappointing that food closed at 9.30 with no room service available. No options to eat within walking distance. Having stayed at 10 other village hotels this is the worst by far and in need of a makeover.

Leisure Family

10/10

Exceptional

31 Jan 2026

Andrew

Brilliant as always

8/10

Excellent

26 Jan 2026

Marion

Clean cmofortable room.

Self

10/10

Exceptional

18 Jan 2026

EVGENIY

Good bar

Leisure Family_with_children

10/10

Exceptional

18 Jan 2026

Agnieszka

Al services great

Partner

6/10

Pleasant

10 Jan 2026

Chantel

I stayed in a basic room for an overnight stay. Room was mostly cleaned well but their was

8/10

Excellent

09 Jan 2026

Mandy

Staff were very helpful. Restaurant had good selection and service was good. Staff I. Starbucks very helpful and friendly.

Leisure Self

10/10

Exceptional

06 Jan 2026

Donovan

Wonderful stay. Plenty of parking space. Good for a chilled weekend as well as nightlife. Staff were wonderful

Leisure Partner

6/10

Pleasant

02 Jan 2026

Daniel

Hotel and facilities good but I message late last night because of the disturbance coming from above and I didn’t get a response which resulted in very little sleep. Reception staff excellent. No phone in the bedroom to call down about the disturbance and didn’t want to bring children down at that time

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

James

The staff here are so friendly - var is great, really enjoyed the darts, room was cosy and quiet

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

MARK

Not enough staff serving waited quite a while to be served.more interested in serving regulars 1st.also tried to clear my table while i was getting served and partner was at toilets. Very expensive aswell.

Leisure Partner

6/10

Pleasant

28 Dec 2025

ES

Room was fine, but ridiculously dark. Badly designed, obviously by someone who doesn't need to use the shower- which was low water pressure and cold.

6/10

Pleasant

25 Dec 2025

Elaine

We booked a family room,with double sofa bed, the room size was adequate and beds were comfortable.i would have liked the option to add an extra pillow to the bed, no spares in room.
The room didn’t feel as if it had been well cleaned, we found someone’s bra on the floor. Tea a coffee facilities were basic and cups needed to be washed, definitely an area which needed addressed. No fridge in room, this would have been a welcome addition, with having children.
It’s a self check in reception desk, I wasn’t a fan of this,someone did come out to assist found the girl quite abrupt.
Leisure facilities were good, staff there helpful.

Leisure Family_with_children

8/10

Excellent

24 Dec 2025

Peter

The staff were excellent, very friendly and helpful. All departments were exceptionally pleasant and professional.
The rooms were clean and comfortable.
My only slight concern is that the room locks are slightly temperamental.
Very good value and will be back

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

PETER

Clean room

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Lesley

All good. Staff professional

Self

10/10

Exceptional

22 Dec 2025

geoffrey

Well managed professional hotel that’s always clean and tidy. Very comfortable with lots of facilities

Leisure Self

6/10

Pleasant

15 Dec 2025

Kevin

Room heating not working on arrival & room was very cold, took 1 day for them to supply portable heater to heat the room.

Partner

10/10

Exceptional

02 Dec 2025

Jane

Warm welcome, clean rooms nice food and excellent staff. Great stay would definitely book again.

Leisure Partner

6/10

Pleasant

02 Dec 2025

Martin

I'm beginning to really dislike Village hotels.They're a hotel right? So, you'd expect that if you turn up after 9.30pm, due to thats when you're flight gets in, you'd be able to get some food. At least room service. Hell no, Plus the breakfast really is very poor.

Business

8/10

Excellent

29 Nov 2025

Elyson

good location

10/10

Exceptional

27 Nov 2025

Paul

Great hotel and staff. Will stay again for sure when I'm in the area. The Club rooms give you access to the business lounge also which is a great help.

Business

8/10

Excellent

21 Nov 2025

Lee

Very friendly staff

8/10

Excellent

19 Nov 2025

Duncan

Staff friendly enough room was noisy due to neighbours

Business

2/10

Poor

16 Nov 2025

David

I traveled 4 hours to get here for my sons sport event and spent 2 days when I arrived the door on my room is damaged the handle and lock fell of and injured my hand I told staff they said they would sort it out no one has bin to see me at all or fixed the damage door I have took pictures of the damage and my injury the put me in a room right above the gym were rave music stars at 745 wakes you I work hard and wanted to relax the again 745 on a Sunday woke up banging rave music I am very un happy

Friends_and_family Family

6/10

Pleasant

12 Nov 2025

Charles

Won't be staying here again. Room was fine and whole place was clean, but the full blast music from the gym classes at 6:30am which you could hear really clearly in the room wasn't appreciated.

Business

10/10

Exceptional

28 Oct 2025

geoffrey

Great hotel maintained to high standards with excellent staff!

Leisure Self

4/10

Poor

23 Oct 2025

Julie

Waited far to long for room service

Business

2/10

Poor

20 Oct 2025

Rosie

I was charged twice and this is the fifth time I've answered and emailed you about this issues

Friends_and_family Family

8/10

Excellent

15 Oct 2025

Matthew

I had a Pleasant stay at this Hotel. Pleased with the facilities. Thank you

Leisure Self

6/10

Pleasant

04 Oct 2025

Patricia

The room was clean and tidy but out dated . Electric heater stained . Wall switches old and discoloured. Carpet rippled. Bathroom dated. Condiments chest tackle. View out on to a flat room. I did not feel comfortable in the room and left after 2 hours.

Self

10/10

Exceptional

26 Sep 2025

Ross

Very clean and comfortable

Partner

6/10

Pleasant

18 Sep 2025

Ian

When I checked into my room, it was either still occupied by another guest or the room want made up. When I approached lady on reception she said how strange, no apologies or anything if the sort. Stayed here about 7 times this year so far, but probably won’t stay again now.

Business

10/10

Exceptional

16 Sep 2025

Paula

Great hotel

6/10

Pleasant

07 Sep 2025

Verified traveler

Ok for a place to sleep, nothing special

Good overall. Beds are comfortable but rooms are dated and need a refurbishment and by no means have enough plugs especially in places you need them.
The pool is a lovely addition but far too cold.
Didn’t use the gym but looked fully equipped and good. Onsite bar/restaurant is very much of a Wetherspoon type but a lot more expensive. Breakfast is ok but far too expensive. Very friendly and helpful staff and everywhere was clean and tidy. Starbucks on site is a saving grace!

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Roger

Great stay

Great stay...went for the Great North Run and not disappointed.

Only thing I'd say was the room service was cold but the hotel was very busy at the time.

Partner

10/10

Exceptional

04 Sep 2025

Julie

Nice place stay regularly

Business

10/10

Exceptional

31 Aug 2025

Ralph

Village hotel Newcastle

The 1st time ive stayed at this hotel . I was very impressed. On arrival I was greeted at reception and the hotel layout and facilities explained . A lovely modern hotel room , spacious bar and a good variety of food and drinks at reasonable prices . The star of the show for me was the health club. The range of facilities and classes on offer is probably one of the best that I have experienced. Absolutely top class . Followed by a beautiful breakfast the next morning . I will definitely be going back.

Partner

8/10

Excellent

30 Aug 2025

Darren

No air con in room. But good overall.

Business

8/10

Excellent

30 Aug 2025

Darren

Decent hotel. Decent food.

Expensive drinks.

No air con in the rooms is the big down side of this hotel.

Business

6/10

Pleasant

27 Aug 2025

Denis

Desperate for air conditioning

Staff excellent, breakfast pretty good and the rooms are pretty good too, what let's this hotel down is the fact it has no air conditioning and the rooms are super hot.
Plus thirty degrees in our room with windows that open approximately four inches. The hotel does however provide electric fans to give some comfort though.
Probably will not stay here again.

Partner

4/10

Poor

27 Aug 2025

Paul

I have stayed in Village hotels all over and this one was by far the worst, unhelpful staff, unclean room, windows that wouldn’t open and unsettling stains on the sheets

Business

6/10

Pleasant

27 Aug 2025

Suryakant

Our so so stay at the Village Hotel in Newcastle.

We were visiting our family in Whitley Bay .
The hotel was unable to provide a bedsheet for covering at night as temperature both outside and in the room was slightly uncomfortable.
The biggest letdown was that we were informed on the second morning that we will be charged a parking charge of £5 per night . There was no mention of this when we booked , nor were told when we checked in .
Also the rooms need updating . Carpets look dated.

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Sandra

Spotless great pool

Business

6/10

Pleasant

25 Aug 2025

Margaret

Tired rooms - bar hours not good

Rooms although clean were too warm and stuffy. They are in need of a freshen up ovetall
Upon arriving back from an evening out we were unable to have a drink at the bar to finish our night out. As this was 10pm on a Saturday i found it totally unacceptable. No actual bar times are displayed so closure is left to the discretion of the bar manager which is not good enough.

Partner

10/10

Exceptional

24 Aug 2025

paula

Great hotel and facilities

Stayed here before.... Great hotel and facilities. I dont like the self check in but staff always happy to help.

Partner

10/10

Exceptional

23 Aug 2025

Leanne

Great hotel

Great hotel. Lovely staff. Rooms could do with some charging points near the beds but other than than they were decent sized, clean and well appointed. In a great location to get to Newcastle or pop over to the Stadium of Light like we did.

Friends_and_family Friends

10/10

Exceptional

23 Aug 2025

Tracie

Williamsons wedding reception 😃

We held our wedding reception yesterday and what can I say but the venue, staff, amenities were absolutely fantastic! Very helpful and attentive staff, nothing was too much bother, ample parking with first four hours free, very clean, comfortable beds, unlimited choices for breakfast, very large pool and hotel was very clean. Would highly recommend! The staff ensured our big day went like clock work 😃

Partner

6/10

Pleasant

21 Aug 2025

Carl

As with all village hotels, clean, well maintained, great gym & pool and plenty of breakfast options but £5 charge for carpark means I won't stay here again.

Business

8/10

Excellent

14 Aug 2025

Alan

Clean and comfortable modern hotel.

6/10

Pleasant

01 Aug 2025

Vaughn

Stay was good but food was way over priced for what is was and the amount you got.

Business

2/10

Poor

31 Jul 2025

Richard

Dreadful Avoid a Village Hotel at all costs

Dinning in this hotel it was the worst I've ever experienced.
Children running amuck. I sat on at a table between to uneducated families who held a noisy conversation across my table. My service was slow to start , initially I chose Fish and chips only to be told there was none. I chose a starter and a main course. The started took 45 minutes to arrive, a simple microwave thing. after 5 minutes the main course was pushed in front of me. To be fair presentation was good a hollow of reconstituted spud, a few peas in the centre not fully defrosted and a bit of liver hung over the stack. suffered 2 pints of larger over the 1hr45 and just short of a £50.00 bill. Avoid this hotel.

Self

6/10

Pleasant

28 Jul 2025

Jo

Just ok

Leisure Friends

10/10

Exceptional

24 Jul 2025

Dawn

Very good location to use as a base for sightseeing in the area. Good gym facilities. Very friendly professional staff

Leisure Friends

8/10

Excellent

11 Jul 2025

Darren

Decent hotel but no air con in the rooms. Windows open about 10mm so can get a bit sticky. The rooms do have a fan but that only does so much.

Clean bed. Clean bathroom.

Good food in the bar, drinks expensive.

Gym and pool also but didn’t use as I’m fat. But they are always busy.

Business Self

2/10

Poor

08 Jul 2025

Mark

Shambles

Stains all ovwr carpet, blood stain, toilet hanging off wall. Paid for club room and was poor to say the least.

Partner

10/10

Exceptional

01 Jul 2025

David

All good

Business

8/10

Excellent

29 Jun 2025

Quamrul

The room was clean. Good gym and sauna facilities. I stayed in a club room. The access to the room involved walking through the restaurant / bar area. In rush hours it's challenging to walk through narrow spaces between chairs and tables with luggage. Probably making a different access way to the rooms would be a good idea. I am happy with the helping attitude of the staff. A great place to stay

Leisure Partner

6/10

Pleasant

26 Jun 2025

Verified traveler

Rooma are tired
Hotel was very noisy

Business

8/10

Excellent

25 Jun 2025

Darren

Room clean but could
Do with air conditioning.

Business Self

10/10

Exceptional

21 Jun 2025

Francesca

All of it

Business_and_leisure Family

10/10

Exceptional

20 Jun 2025

Deboragh

Great

8/10

Excellent

13 Jun 2025

Verified traveler

Stay

Very comfortable good gym clean accommodation thank you.

Self

8/10

Excellent

11 Jun 2025

Garry

Nice hotel, good staff, room was in need of a lick of paint but it was clean

Business Self

10/10

Exceptional

08 Jun 2025

Nigel

Fantastic one night stay. We have used Village hotels in many locations and this was as good as it gets. Spotless, comfortable and lovely attentive staff. Shout out to Amy at reception

Partner

10/10

Exceptional

31 May 2025

Verified traveler

Okay but very warm

Staff are friendly, pub and grill is good but rooms were really warm at night, and it sounded like an elephant was walking above our room on the second floor. I’d suggest when booking with a child not to put us above the bar terrace, it was loud for a long time.

Friends_and_family Family

10/10

Exceptional

26 May 2025

Farai Mel

Loved the club room and it came with an extra check out hour, free access to the swimming pool, hot tub and sauna. Outstanding dining and breakfast was on point. We had a wonderful break. The beach is not very far from the hotel. Just a few minutes drive away. Staff was very helpful and friendly 😊.

Leisure Partner

8/10

Excellent

21 May 2025

Antony

.

8/10

Excellent

14 May 2025

Mark

N/a

Good place to stay, lots of amenities if you wanted gym etc
Comfy rooms, good food and bar area

Business

10/10

Exceptional

11 May 2025

Alan

Great stay

Helpful at check-in. Used the pool, clean and nice.

Friends_and_family Family

10/10

Exceptional

04 May 2025

Chi Man

Very good experience

Partner

4/10

Poor

01 May 2025

Sheila

Avoid if possible.

Would not stay again.
I stayed for 2 nights and although the staff were very nice and friendly the hotel let them down. There was only 1 socket near the bed, so can't charge 2 phones or a laptop. The socket where my kettle plugged in sparked and didnt work, so had to plug the kettle in on the floor in the wardrobe area. Both of the soap dispensers in the shower fell off the wall whilst i was using them and bruised my toe. There's very little choice for a vegetarian in the grill restaurant. I asked for an invoice for my stay when I checked out and still had to phone a day later to ask for it to be sent. I understand the hotel can't control this next one but the guest above my room on the 2nd floor stomped about loudly from 6am both mornings, the noise insulation must be very poor. Finally, my room must have been close to some sort of plant machinery as there was a low pitch droning noise all night. Overall, very poor stay, hardly any sleep and a sore toe.

Business

10/10

Exceptional

29 Apr 2025

Paul

Everything was great

Leisure Partner

8/10

Excellent

23 Apr 2025

MICHAEL

Perfect for a business stay.

Large Car park (free)
Room was excellent.
Staff very friendly.
Breakfast from 6:30am with lots of choice.

Business

2/10

Poor

22 Apr 2025

christine

Our room 104 was disgraceful and in our opinion not fit for use. The bathroom sink was cracked from one side to the other with dirt trapped in it, the mixer tap was crusted with limescale, the hot tap could barely be turned on and only cold water came out. The wall of the shower had a clear Perspex sheet attached and water had penetrated it leaving the wall in a completely filthy state. I was so appalled with this I didn’t use it the following day. The floor to the bathroom was black with dirt in the corners due to shoddy cleaning over a period of time. The view out of the window was a brick wall with two huge fans attached which made the opening of the windows for fresh air impossible to do due to them blowing goodness knows what out and also the noise. The two pillows consisted of one that was rock hard and the other felt so soft as if it was stuffed with a bag of cotton wool balls. Overall not a pleasant stay and we would have mentioned this when checking out but there was no one to be seen therefore we had to just leave our key in the box. I don’t know why you charge for parking at £5 overnight, you didn’t use to and nothing has changed so why now, if it’s to make money then you definitely arent putting it back into the hotel.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Gary

Overnight Stay

Brilliant overnight Stay.. Breakfast was Amazing

Business

4/10

Poor

11 Apr 2025

Laura

Only 1 pillow provided and it was lumpy. Asked for more pillows (twice) and the ones provided were like bricks. The room was roasting hot so didn’t sleep well, even with the fan on.
Swimming pool is extremely cold-kids were only in half an hour before their lips were blue and had to get out! we’ve stayed before and my feedback was almost identical so obviously they don’t take it on board. Won’t be staying again.

Leisure Family

10/10

Exceptional

04 Apr 2025

Mark

GREAT STAY

Amazing staff. Helpful & friendly.. Lovely Breakfast.. will definitely stay again if in the area Thank You

Partner

10/10

Exceptional

01 Apr 2025

Simon

Fantastic start to finish

Business

10/10

Exceptional

24 Mar 2025

Angela

Village a very apt name for a small community

Great location to explore the area without being stuck in the centre of town
Great offers on food and drink
Great facilities
Friendly and professional staff

Friends_and_family Family

6/10

Pleasant

11 Mar 2025

Verified traveler

No double sockets near a Shallow desk. Not great if looking to charge electronics and work during a stay. Everything a bit tired to bathroom and a loose (the only useable) socket. Parking is charged on top of the stay. Only £5, but not clear when booking.

Business

10/10

Exceptional

10 Mar 2025

Catherine

Welcoming

Great stay as always. Very friendly and helpful staff.

Friends_and_family Family

10/10

Exceptional

21 Feb 2025

duncan

Very Good

Business

6/10

Pleasant

20 Feb 2025

John

Lift didn’t work again / room was cold and didn’t warm up / breakfast was poor

Business

8/10

Excellent

19 Feb 2025

James

It was well located for my training courses. Toilet was dirty and also quite low to sit on

Business Self

4/10

Poor

16 Feb 2025

Verified traveler

A decent sized room and a large pool and gym. Let down by poor cleanliness and maintenance.

Friends_and_family Family

10/10

Exceptional

05 Feb 2025

Jean

Everything was great

Business_and_leisure Self

10/10

Exceptional

04 Feb 2025

Loveness

Very clean comfortable and relaxed atmosphere. We had a good rest after spending all day on our feet.

Friends_and_family Family

6/10

Pleasant

03 Feb 2025

Samantha

Stayed before and it’s a great place with lovely pool and facilities. Only problem this time was our shower completely stopped working whilst I was mid shower, I had to stand in a towel while they tried to fix it, then once fixed it was the slowest running water ever and the maintenance person said to call again if it goes off as it didn’t seem to be working properly, personally I would have offer to swap our rooms, didn’t have time to make a fuss as ended up late for dinner reservations

Leisure Partner

8/10

Excellent

29 Jan 2025

PHILIP ALLEN

Only complaint.... cups in room way to small

Leisure Self

10/10

Exceptional

28 Jan 2025

Colin

Great property friendly staff and comfy beds.

Leisure Partner

6/10

Pleasant

26 Jan 2025

Luke

Cheap & Plenty Of Facilities But Very Loud.

I think if you’re looking for something that has everything under one roof for a low price and a bit out of the way from the city centre, it’s an option. It is a little run down compared to some of the other Village Hotels I have been to but you get what you pay for I guess. The review would’ve stopped there BUT on our first night we arrived late and wanted a lie in the next morning but were woken up at 8:30AM by CONSTRUCTION work going on directly outside our room, drilling, hammering, noisy lads chatting and laughing away whilst doing some sort of work in the hallway/room adjacent to us. Although this only happened on the first morning and we appreciate work has to be done sometimes, noise was an issue throughout, there may as well be no door, you can hear people talking in the hallways like they’re in the room with you, just imagine how we felt with construction work right outside the room. So like I said if you’re looking for something that is cheap and has many facilities on site, it’s an option but you get what you pay for so it is a little run down and there is a noise issue here.

Partner

10/10

Exceptional

26 Jan 2025

Cristian

Top destination for weekend 🎯

Leisure Partner

6/10

Pleasant

25 Jan 2025

Sylvia

I am a regular at the Village Hotel Newcatle. I stay there at least 5 nights every 2 months and have been for the last 2 and half years. On Wednesday evening I asked if I could have one of the Football games on to watch. The Bar Manager Steven let me sit there waiting until 7.30pm and then sent one of his staff Sam over to tell me he was not putting the game on as he was going to show 2 other matches instead. I was very upset by this being a loyal customer and regular visitor I felt let down. As a Bar Manager I feel it his responsiblilty to inform me of the situation. In the past when there has been more than 2 games on he has compromised and said he would put one game on for the first half and the other for the second. He did not offer me this as an option. I am aggrevied by this matter as I thought loyalty was inportant to regulars. I feel I cannot recommend the Hotel to anyone in the future as a result of this as I would not like anyone to have a negative experience.

Business

10/10

Exceptional

24 Jan 2025

C

perfect if there is gluten free at restaurant.

Comfortable stay and loved the gym, swimming pool, sauna.The restaurant was not gluten free. There is a card for allergy advice and even I asked a staff gluten free however I was giving wheat burger buns and..

Business