Dream Apartments Quayside Newcastle

United Kingdom , Newcastle-upon-Tyne
Newcastle, City Road, 69
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75 reviews shown

2/10

Poor

18 Nov 2025

Steven

Was cancelled by hotel on day of stay

Friends_and_family Family

8/10

Excellent

09 Oct 2025

Sean

Great place, not too far from town or the arena. Electric rads can’t be controlled because the dials have melted so the rooms get really hot or cold as there’s no way of regulating them. Other than that it’s really good value for money and very spacious. Would definitely stay again.

Friends_and_family Family

8/10

Excellent

06 Sep 2025

Ami

The stay was good beds and towels clean but the apartments could do with a make over and tidy up not the best I have stated in

6/10

Pleasant

04 Jun 2025

Sally

Honest review, stayed in apartment 41 for a family event. Arrived at 3pm-ish and was told check in was at 4pm, when I stated it was 3pm on Expedia, was given the key and told the apartment was ready for us and to park at the back free of charge if there was space (there was). When we entered everything was clean and in place, beds where made up nicely, fresh towels, couldn't fault it. However, as with previous review I'd read, the furniture in the livingroom was \"knackered\", faux leather flaking off the sofa and dining chairs, tv bog standard (a lovely purple/green glow and not smart), crockery I'd say hit and miss, and the paint job not professionally finished. The beds were a little hard, this is personal preference, you can't please everyone, but the pillows were comfy, and we liked the fact that there were blankets on the bed (we have a high tog duvet at home). All this being said, for the price, the location, we didn’t spend much time there due to the event, it was alright and would probably book again if we were up that way for another weekend (probably wouldn't stay with our kids though). However, we wouldn't call it luxury or 4 stars, chamges would need to be made for that, but then I suppose that would drive up the cost of staying there.

Leisure Family

10/10

Exceptional

04 Jun 2025

Stephen

Parking directions could be made more clear. Apart from that decent apartment. Needs a bit of TLC but very good

Business

2/10

Poor

23 May 2025

Claire

We made a booking via Expedia for 6 people ( 3 bedrooms) on 4th May .

We are allocated apartment 43 . Which is a 2 bedroom , for 4 people .

We told reception this and were told \" oh I can see what has happened\" but no further assistance given.

As 2 of our party has a change of plan it was ok although we did have to share a room when 2 of us were expecting to have a room each. But had they checked in later as planned they would have had nowhere to sleep .

We also raised issues that ;

There were only 3 mugs , apparently there are no spares ? And all other accommodation was booked , so who was in the apartment we should have had ?

The complimentary tea and coffee was very poor , 4 tea bags, 1 sugar and 3 coffee sachets , no milk or whitener . Only hand wash in the bathroom not the en-suite.

We also reported that ,the blinds were broken / would not work but nobody offered to fix them.

The apartment itself was basis and nowhere near luxury .

Leisure Friends

4/10

Poor

08 May 2025

Richard

Room wasn’t ready on arrival. No apology for this, just told to come back later.

6/10

Pleasant

06 Jan 2025

Christine

Very hard to find property and there carpark due to lack of signage...would have been better if advised the car park was on gibson Street...recption not very communicative

10/10

Exceptional

03 Jan 2025

Jade

Great location and good value for money.

Friends_and_family Family

4/10

Poor

21 Dec 2024

Chloe

Property has a great location, walking distance, the 3 bedroom ‘superior’ apartment looked like a uni accommodation the way laid out there were walls which had holes in filled in - rooms nothing special a worn bed and small wardrobe only - we were travelling wanted to see possible to check in earlier as room available however would be extra 20pound an hour - the security bond took week refund contacted hotel no reply for them release after bank said waiting on merchant - parking wasn’t even viable Ended up parking on street which was cheaper as well

Leisure Friends

2/10

Poor

13 Dec 2024

Lois

The property was not fit for purpose. The additional bed that we paid for was a tiny camp bed with no mattress just a folded up quilt. Why is the room sold for 5 people if the 5th person has to sleep on that? Every time you turned the tap on in the bathroom the noise that came form the kitchen tap was deafening. The oven door was hanging on by a hinge and the glass wasn’t attached. Overall a terrible stay.

Leisure Friends

10/10

Exceptional

03 Dec 2024

Lynne

Good location for all city centre amenities,

Good location for all city centre amenities, spacious apartment ideal for short stay with friends.

Friends_and_family Friends

4/10

Poor

28 Nov 2024

Helen

The apartment was supposed to be for 5 people but there weren’t enough beds. Sofa was just a standard sofa and there wasn’t enough bedding. Made for a very cold and uncomfortable night. The kitchen was very badly equipped. No way you could make a meal in it. There were only 2 forks, 2 knives, 1 spoon, 1 very dirty pan, 2 bowls and 3 plates. Poor selection of glasses and tiny mugs. All had to be washed before using to get the dirt and grease off them. Very disappointed as we were away for a family weekend and expected to be able to make meals.

Leisure Family_with_children

6/10

Pleasant

12 Nov 2024

James

Bad check-in communication but decent place.

The email about checking in with details was non-existent and more the issue was because I had to check in after hours, I could have relied upon what to do. Instead after phone calls I finally reached someone who had to themselves learn how to check me in via a lock box to get a key. All this could have been solved with a email detailing things that are useful. Instead after an hour wondering if I would have to cancel, finally it worked out. In the apartment, it was okay but no wash cloth, and just missing the beat on a few things. Clean enough but like the really bad check in, not a place or experience I will want to repeat.

Business

4/10

Poor

07 Nov 2024

Verified traveler

Was advertised as luxury apartments, might be to some who stays at travel lodge hotels. It’s all about the finishing touches for luxury and good interior furniture, this apartment lacked both. Rotten wood in bathroom. Blinds fall off when trying to open them and a dirty hob in kitchen. Would not stay again!

4/10

Poor

02 Nov 2024

Kevin

Awful place left 2 days early and checked into malmaison

Business Self

6/10

Pleasant

21 Oct 2024

Verified traveler

Great potential but low quality...

The Apartment is central and we'll located and, if you're lucky you might get one with a view of the bridge.

We only stayed for one night, the living area/kitchen is well designed, providing plenty of space to move around between both sides.
We had a two room apartment with enough space in each room and, the mattresses were ok.

Unfortunately the kitchen sink makes a loud static noise each time the hot water tabs in the apartment/building turned on.

The toilet in the ensuite bathroom was used and not flushed and they were nails on the bed which was already made.

The other room had 4 light bulbs but only 1 was working. Informed the receptionist but we were informed that there was no maintenance staff available, it was 1640hrs on a Sunday, right after check-in.

There were 5 reading lights in the apartment and only two of them were working.

We cleaned the hand soap bottle in the main bathroom because the soap was coming out with mould.

The oven works but the door is broken.

The gentleman during check-out was more customer orientated compared to the lady during the check-in, it was cold and felt like we were disturbing.

I had huge expectations when I made this booking, I checked it on both Hotels.com and on Dream apartments' website.
From seeing the pictures on both sites to then slowly discovering the faults within the flat, disappointing.
Your apartments have a huge potential unfortunately I feel the work behind it to maintain the standard is lacking.

Friends_and_family Family

6/10

Pleasant

19 Sep 2024

Dominic

The apartment is tired and has had some painting work done but in a very poor way. Furniture and carpets in the lounge are in a poor condition and needs refreshing, the windows were very hard to open and handles were loose which was a concern when trying to close them up. Lights to the main bed room did not work with only bed side lamps working.

Business

4/10

Poor

15 Sep 2024

Alan

I stayed at this apartment for 3 nights, 2 of which I had no hot water. I spoke to them after the first night and the water was fine the second night but on my return to the property from work on the third night it was not working again. There is nobody to contact as they only have someone in during daytime office hours.
I spoke to them about some sort of refund, which I believe is fair and they said they would look into it.
I have heard absolutely nothing since.
The property itself is not bad at all, it is looking a little tired.
Many of the spotlight bulbs had blown and not been replaced also.

Business

2/10

Poor

14 Sep 2024

Andrew

No hot water available in our room for three days, bathroom door did not close let alone lock as the door was too large for the surround. Window had black tape around it to keep it shut.
Lounge door edging was peeling off exposing the nails to keep it held on, the whole place needs maintenance. Nothing like the photos on Hotels.com
Children from room next door were able to run along our balcony and bang on the window first thing in the morning. Staff didn’t really want to know. Was however offered 15% refund but would not recommend this place.

Friends_and_family Family

10/10

Exceptional

11 Sep 2024

Amy

Apartment was lovely was a few chips and stains but to be expected for the price! Lovely receptionist very helpful. Parking easy and accessible.

6/10

Pleasant

08 Sep 2024

Verified traveler

Not great, but did the job

The property was in a great location and the person helping with check in was very helpful. The room however was tired and dated. Stains on the walls throughout but the worst ones were next to the bed. Bathroom wasn’t properly cleaned

Business

6/10

Pleasant

25 Aug 2024

Verified traveler

Overall it was a decent stay for the price. Although the bathroom wasn’t properly cleaned on arrival and the “extra bed” was a very small camp bed which wasn’t really worth the additional cost.

10/10

Exceptional

04 Jun 2024

Keith

Dream Apartments

Apartment was very nice and clean. Lots of room 2 nice size bedrooms and 2 bathrooms.

Friends_and_family Family

4/10

Poor

22 May 2024

MICAIAH

I had read reviews and had low expectations. I only stayed for one night and did laundry so it worked for my needs, but couldn't really recommend it to others. I had a balcony room which did have a pretty nice view, but the place has poor quality workmanship and the bathrooms and linens were not cleaned properly. There are only a couple of onsite parking spaces so if you need parking they may not have enough room. I can't comment on the kitchen because I didn't use it, but noticed that the sink was dripping and couldn't be stopped.

Leisure

8/10

Excellent

10 Mar 2024

Sam

Tired hotel

Clean but tired hotel. Helpful staff, good location

Friends_and_family Family

6/10

Pleasant

18 Feb 2024

Grahame

Needs a good spruce up!

The apartment I stayed in has clearly had a lot of traffic over the years and is looking tired. Carpet edges are coming up and nearly every wall is marked . It needed a very good clean from top to bottom and decorated.

Business

4/10

Poor

09 Jan 2024

Michael Anthony

Dislikes. In The first apartment (42), the door handle to the living area fell off and we found that the washing machine was broken. We were then moved to apartment 43 which was in a very poor condition for a “luxury apartment “. There were broken tiles in the shower which had been stuck back in place with silicone sealer. A toilet that didn’t flush. The kitchen bench was cracked and chipped. Every room had a self closing fire door.

Leisure Partner

6/10

Pleasant

06 Nov 2023

Michael

Not what it says on the tin

The apartment was nothing like the one in the picture. It was fairly large, but furnished very cheaply and in desperate need of a bit of maintenance. On arrival we were greeted by a visit from two fire engines - a shower had apparently caused the alarm to be triggered... should not happen! If you are used to student accommodation or hostels then this place is ok. But even then it really isn't a great location.

Friends_and_family Friends

8/10

Excellent

08 Aug 2023

Janine

Was upgraded to 2 bedroom apartment with balcony and view over the river.
Large apartment, kitchen adequate, could have done with a few more standard utensils (tin opener, scissors, 2 oven gloves rather than 1). Whole apartment needed some tlc. Tap loose in the en-suite and loose floor tiles. Settee very lumpy too.
However, bed was clean and comfortable which was the main thing needed. Towels and toiletries provided along with tea, coffee and milk. Only stayed 1 night and got bargain price so can’t complain.
Staff on reception friendly and we were able to leave luggage there before we could check in.
Would definitely use again at the right price

Leisure

2/10

Poor

11 Jun 2023

Verified traveler

Disappointed

Half of the bulbs don’t work, the kettle didn’t work, the microwave didn’t work - checked all the isolator switches and still nothing. The seal on the shower is decayed meaning that the floor gets covered with no way of avoiding it. The toilet seat is broke and slips and it was a bit dirty. No plug for the bath, pretty sure the washing machine leaks, the carpets damp and sticky in places. Stains all up the walls. Ground Room was next to car park and was a bit noisy in the morning.

Partner

2/10

Poor

02 Jun 2023

JOHN

Catfished by the photos. The apartments are far from luxury. It wasn’t clean. The bedroom window latch didn’t work at all.

Leisure Partner

2/10

Poor

27 May 2023

David

There was one key for the three of us, and the noise from a property opposit went on all night did not get any sleep at all would not recommend staying there again

Leisure Friends

6/10

Pleasant

23 May 2023

Thomas

Kitchen and bathrooms were clean but walls were dirty and dented with two kitchen chairs that were frayed and arms in need of repair. Beds were comfortable with clean linen and bath towels. Good location close to river and downtown.

10/10

Exceptional

09 Nov 2020

Damien

Staff were very friendly and helpful. Car park facilities were good and secure.
Apartment was very good

Business

2/10

Poor

22 Oct 2020

William I.

Locked out

You are totally dishonest. We couldn't go because of COVID but you continue to pretend we did. We cancelled but we can't get our money.

10/10

Exceptional

22 Oct 2020

Verified traveler

Fantastic

Great stay with the balcony and river view.

Partner

10/10

Exceptional

25 Jul 2020

Angela

Very clean, great apartment and hospitality spot on.

Business_and_leisure Family

8/10

Excellent

15 Feb 2020

Laura

Lovely Spacious apartment

Lovely apartment very spacious , clean and friendly staff! Parking is available just on the road out side for 60p and hour free after 18:30-08:00am rather than paying £15 to use car park which is a bit mean! We have been a couple of times & will be returning. You do also have to pay a £200 deposit which takes a while to be refunded.

Partner

10/10

Exceptional

30 Jan 2020

Saim

Amazing

Business Self

10/10

Exceptional

29 Nov 2019

Verified traveler

The property was amazing and so comfortable. The balcony was a good size, so happy they had Netflix. The staff were so welcoming and friendly after a 4 hour drive from birmingham I was desperate to use the restroom, they were more than happy to let me use the facilities before checking in, Leanne was fantastic and so friendly!

Friends_and_family Partner

8/10

Excellent

08 Aug 2019

Verified traveler

The property was centrally located and it was easy to get to.

The second bedroom was smaller than expected and not really big enough for a double bed or to accommodate a travel cot for a baby.

Friends_and_family Family_with_children

10/10

Exceptional

21 Jul 2019

ann

Convinienent location with a good view

This is a good location- 15mins walk to centre of newcastle or the the station. Cheap uber from station. We had an apartment with balcony overlooking the river direction with a good view. Nicely decorated and 2 bathrooms for 4 of us was a treat. You are not on the edge of the river but close by. Well equiped kitchen if you intend to cater. We used deliveroo!

Friends_and_family Family

4/10

Poor

17 Jul 2019

Alison

Very disappointed by the unhygienic facilities.

We planned a night in Newcastle to celebrate my friends 50th birthday and travelled from different parts of the country. When we arrived we found that although we had booked an apartment for five people we had to ask for a fifth bed and then had to make the bed ourselves. The en-suite had not been cleaned which included a very dirty toilet. We were horrified to find that the double bed had not been changed and bodily fluids were present on the sheets from the previous occupants. We had to request clean bed linen and remove the dirty sheets ourselves. The grill pan had not been cleaned and was full of bacon and bacon grease which smelt awful. We informed the night staff and receptionist of our concerns and were advised to email Dream apartments however after many emails to Dream apartments I have had no response. Very disappointing stay and lack of customer service.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2019

ISIAQ

Excellent

Very well and worth the money. Would stay ther again

Friends_and_family Family

8/10

Excellent

13 Jul 2019

Verified traveler

Disappointing View or lack of....

The apartment was clean and comfortable however there was no view as pictured on the Hotel.com website, in fact it was hard to see out off the two tiny windows. We probably wouldn’t have chosen to stay here if the unit we received was pictured. Also they have major leak problems in the bathroom which they are aware off as we spoke to maintenance in regards to it.

Partner

2/10

Poor

06 Jul 2019

Keith

Crappy building

Crappy build quality, blue tape over windows, chiseling at the windows before 8 am. If you want a cheap doss house for a stag do book it. If you want a comfortable peaceful stay dont

Family

6/10

Pleasant

26 Jun 2019

Verified traveler

Just ok. Messed up the booking and we got a two bedroom apartment instead of a three one....

Friends_and_family Family

8/10

Excellent

21 Jun 2019

Gary

I'd stay here again

This was a decent stay. There was an issue with some soap powder on the kitchen floor and old pans that was resolved immediately. The second shower didn't have a head or cord, so we used the one shower. Overall the place was clean and tidy but the apartment wasn't as big as we expected.

Family

10/10

Exceptional

17 Jun 2019

Verified traveler

The property was in a great location, staff were friendly and helpful and the apartment was lovely. Will definitely stay again.

Friends_and_family Partner

10/10

Exceptional

25 May 2019

Verified traveler

We loved staying here and would have considered another night but work got in the way. The rooms are so very clean, the reception team are fantastic too. We were lucky enough to get an upgrade, fantastic apartment and view. I’d stay here before anywhere else in Newcastle now and we’ve stayed in a number of hotels across the city. It’s near the Quayside about 5 minutes to the bars there walking. Not much around the apartment but worth the small effort to walk. Don’t hesitate to book. Mark

Leisure Family_with_children

8/10

Excellent

20 May 2019

Verified traveler

Agency could provide a map on the lobby counter on all essential services location, e.g. supermarket, hospital, tourist attraction.
Carpark entry is very tight.
Please per warn accommodation tight carpark entry on your websites and expedia.

Business_and_leisure Friends

10/10

Exceptional

27 Apr 2019

Roxane

Definitely recommended

The welcome was fantastic the apartment on fourth floor with balcony was lovely and the location great for quayside

10/10

Exceptional

16 Apr 2019

Verified traveler

Stayed for a 4 day break in Newcastle-lovely location-close to everything! Apparent was clean and spacious.
If you have a larger car be careful when entering and exiting the car park-the gate at the top is a bit tight!!

Family

6/10

Pleasant

08 Apr 2019

Verified traveler

This apartment was lovely and clean, it was just by all the pubs and clubs and shops and resturants but just enough out the way that you were away from the noise. And with underground parking. Although we were charged £25 for an extra bed which we didnt ask for as there was 5 of us even though when we booked it said 2 double beds with a single futon. Then when we got to the room there was no extra bed or futon, it took a few hours and a couple of phone calls to finally get it in our room before we went out for the evening. And the extra bed we got charged for we asked to be refunded and the receptionist said “ ill have to wait for the manager to do it so maybe in a day” not sure what that ment but i didnt like the sound of it, and will be checking constantly until i do get it. And also the bath towels, there were only 4 and like i said there was 5 of us. But other then that it was great and i would recommend to stay here if there is no more then 4 of you and dont let the receptionist add and extra bed on your price without double checking

Leisure Friends

8/10

Excellent

15 Mar 2019

Bingo

Bright & Spacious Apartment! Freshly furnished with comfy beds, albeit it stark in places
Well equipped kitchen, adequate bathrooms
Comfortable seating & panoramic windows towards Millennium Bridge - what’s not to like?
Good place for Quayside but a longer walk to city centre.
Would stay again!

Friends_and_family Family

8/10

Excellent

04 Mar 2019

norman

Mr Beck

close to quayside and excellent service, book with confidence

Family

10/10

Exceptional

23 Feb 2019

Verified traveler

Midweek stay on the quayside

Good location. Decent size place and price.
Helpful staff.

Friends

10/10

Exceptional

22 Feb 2019

Verified traveler

Likes - Location was good. Apartment was clean and comfortable.
Dislikes - Noise from electrical cupboard was very of putting especially when trying to sleep.

Friends_and_family Friends

10/10

Exceptional

11 Feb 2019

Colin

A hidden gem

you just can’t go wrong and a bargain which is central and has lots of amenities
AAA+

Partner

10/10

Exceptional

02 Feb 2019

Adil

great business stay!

friendly concierge staff and just an all round great apartment - would stay again!

8/10

Excellent

01 Feb 2019

MARK

Good apartment, but not the one in the picture.

10/10

Exceptional

31 Jan 2019

Verified traveler

We arrived on the Friday night and checked out on Sunday morning, staying for business. We booked the top floor apartment so there was no one above us making any noise, although the whole building is rather quiet as the apartments are nicely spread out. We found the off-loading a little difficult as it is on a main road. The whole building was exceptionally clean, there was a lift which was very handy. The staff were very very friendly when we saw them and the apartment had everything in that we needed. We would definitely stay here again. It is only a 5 minute walk down to the Quayside too.
The views from our apartment were spectacular!

Business

10/10

Exceptional

19 Jan 2019

Jackie

Spacious apartment

Lovely apartment, spacious Clean easy check in and checkout, could do with some more cooking utensils as I like to cook , but if you don’t the cooking utensils are adequate.
Would recommend staying here.

8/10

Excellent

10 Nov 2018

David

Pleasant stay

Friendly helpful staff, upgraded on arrival. Good Wi-Fi, well fitted apartment, quiet. 2 minute walk to Quayside

8/10

Excellent

05 Nov 2018

Verified traveler

Dream Apartment Quayside

Good stay, easy check in and check out, apartment had everything that was needed for a weekend stay. Right next to the quayside and a 15minute walk to the Gate and centre. Apartment was clean, tidy, staff friendly and helpful.

Friends

10/10

Exceptional

12 Oct 2018

amardeep

Home from home

Great on site parking
Clean and spacious

10/10

Exceptional

07 Oct 2018

Judith

Ideal for business or family get away!

Everything about this stay is excellent! Absolutely perfect for a business trip!

10/10

Exceptional

07 Oct 2018

Judith

Hidden gem!!

Absolutely perfect location! So many interesting parts of Newcastle to explore from here! The staff are lovely and the accommodation is top notch! We will definitely be staying here again!

8/10

Excellent

06 Oct 2018

Michael

Nice apartments near the Quayside

A nice studio close to the Quayside - good amenities and comfortable bed, location a little out of the way but would stay again.

8/10

Excellent

01 Oct 2018

James

Useful location

Good size, fairly well finished, good location. Noisy at night, not sure what caused that. Booking in hiccup as reception thought it was for a 1 bedroom only. Quickly fixed. Overall would use again if price right

8/10

Excellent

22 Sep 2018

Tracey

Lovely Apartment at Newcastle Quayside area

Lovely apartment, really spacious and clean with all amenities. Only downside is although it is fairly cluse to city centre it is just s not too much of a walk for a night out

10/10

Exceptional

15 Sep 2018

Anthony

Quayside comfort

The apartment was spacious, quiet, very comfortable and had good amenities. It had a nice plasma with Netflix\" I am due to go back and will definitely book again.

8/10

Excellent

22 Aug 2018

Barakat

Close to bridges and river and tourism areas and .

8/10

Excellent

17 Aug 2018

Peter

Nice

Nice and efficient stay for group of 5 whilst we went to a gig. Good location near the Sage Centre, would stay again.

Friends