Name: Royal Station Newcastle
Address: Neville Street, Newcastle, NE1 5DH, GB

6/10

Pleasant

19 Jul 2026

Phil

A lovely hotel with lots of character but in need of some tlc. Room was very small with a very small bed for two people. Window wouldn’t open so a bit stuffy.
Even though I checked in online the girl on reception seemed a bit clueless as she kept saying I need a reference number of my email and to enter on the self check in. It took some time to convince her I didn’t need to do this. Then I wanted to book breakfast for the following morning and she told me it would be at the full price. I disputed this as they were offering a special price and again it took a while to get sorted at the special price.
We were given tickets to present at breakfast and then when we did the following morning there was no record of our booking on the list so yet again it took a while to get this sorted.
Think some of the staff need some training in customer service.

Partner

4/10

Poor

16 Jul 2026

Kevin

Dinner was poor, chicken breast was dry as a bone. The room was hot and stuffy with no air con, and toilet intermittently topped up or drained. Such a shame as we like staying at these traditional old school classy establishments.

Partner

10/10

Exceptional

16 Jul 2026

Andy

Travelled as a family of 4 in 2 x twins which were clean and met all our needs. It's a grand hotel with lots of history. The staff from reception, breakfast, and cleaning staff were all very friendly and made us feel very welcome. We'll done, customer service at its best.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Jez

Ok generally a bit tired. Room hadn't been properly serviced before we arrived (no towels etc). Staff very friendly and helpful. Outside noisey

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Gail

Brilliant location next to the train station, and central for the Quayside and city centre. Staff all welcoming and helpful.

Partner

4/10

Poor

13 Jul 2026

Penny

I was quite disappointed in our hotel room . From the outside the hotel looks amazing but inside it is quite tired and in need of some tlc .
There were numerous things that could be improved on. The air con in the room wasn’t working , the pillows were in need of replacement as they were lumpy
The bathroom had an old plastic hair tie on the floor behind the door and the bath/shower had a lot of black mould .
There is a £50 deposit taken on arrival to cover damages/ mini bar ( refunded after checkout) but there was no mini bar in our room .
Only positive was the location for the station the next morning which was the reason for choosing it .

Friends_and_family Family

4/10

Poor

12 Jul 2026

Neil

Disabled traveller that requested a room near the lifts, checked in, out the lift and then 2 sets of stairs. Receptionist couldnt move me. Room not clean see photos attached and on a evening coming back to the hotel felt like a prison roll call. When i travel with work the amount i do not experienced this and would not stay here again

Business Friends

8/10

Excellent

08 Jul 2026

David

Lovely staff, brilliant location, slight feel of decaying grandeur but excellent value for money.

Self

4/10

Poor

08 Jul 2026

Robert

Needs an update. Stuck in early 20th century in style and not especially clean. Will not be recommending this hotel.

Friends_and_family Friends

4/10

Poor

07 Jul 2026

Stephen

The biggest problem at this magnificent old hotel is bedroom temperature. Even when it’s a cool 18c outside, it’s hot inside. At night, not just daytime. A fan is supplied as standard but sleep quality is often bad.
Despite this, location is excellent, so it works for many.
But if you value your sleep, find somewhere else to stay!!

Partner

10/10

Exceptional

03 Jul 2026

Christine

Very friendly helpful staff clean sheets and towels

Friends

6/10

Pleasant

01 Jul 2026

Clare

Our room was very hot, unable to open the windows. Fan in the wardrobe but only circulated warm air. The hotel had staffing issues so the pool was closed, very dissapointed as we booked this one to use the pool. Having said this, the hotel and room was clean, the indulgence pack was lovely and they can't help having sick staff at short notice so we will return.

Partner

8/10

Excellent

01 Jul 2026

Allyson

I’ve been going to this hotel for many years. The staff in the restaurant have been the same every time. So helpful and friendly. Food is delicious
The hotel is getting a massive revamp which to be honest is needed.
The plunge pool has not worked for a few years now. The pool area is always immaculate but again needs an overhaul
Bedrooms are spotless. Very large. Tea coffee and hot chocolate available in the rooms
I’ll definitely go back in the future

Friends_and_family Friends

6/10

Pleasant

29 Jun 2026

David

A nice hotel that back in the day would have been very grand and you can see it's had money to update it.
Generally staff were very pleasant and helpful however did a couple who seemed unbothered they were working in customer facing role.

Hotel has a leisure club but you to walk outside and their is an extra payment that's not mentioned on here.

Self

8/10

Excellent

27 Jun 2026

Nathan

Location is excellent from central station. Beautiful interior but the rooms are a bit outdated. You will most likely have a noisy room if you face the street. There was no airconditioning but my room did have a fan which was great. Breakfast was decent. Typical English breakfast with different options.

Self

4/10

Poor

25 Jun 2026

Gavin

Large grand lobby and hallways. Digital checking terminals didn't work. Room was basic, dated.

Receptionist seemed keen to pre-authorize my card for £50 when checking in ar 11pm for an overnight stay. No idea what kind of cost I mate have incurred, since the room fridge was empty.

Received 6 emails between booking and checking in. Excessive.

Self

6/10

Pleasant

25 Jun 2026

Tom

Sorry but our room was not clean. Also noisy

Partner

8/10

Excellent

24 Jun 2026

Nigel

Let’s get the negatives out of the way - breakfast quality was dubious - not sure how they made scrambled eggs and cramped buffet area. The hotel is, of course, a Victorian railway hotel. The front windows need a clean. This is our second visit. Rooms are good. Would I rush back??? Probably not, but central location is a positive and parking (albeit at cost). The instructions if you are parking a car should be in capitals. THE PARKING ENTRANCE LOOKS LIKE A TAXI/STATION ENTRANCE. If you miss you are doomed to go a very long way round the one way system. It is a bit like landing on a snake that takes you from 97 to 4.

Partner

8/10

Excellent

21 Jun 2026

Debra

My single room was excellent value. I was fine walking up the final flight of stairs but thought that the lack of complete lift access should have been pointed out. With the windows open it was not too hot. I had a good view from the very top of the hotel towards Gateshead. There was not much noisy from the railway during the night. The bed was comfortable. In future I will be booking directly as the hotel no longer included swimming pool access in third party bookings.

Self

4/10

Poor

21 Jun 2026

Andrew

Very noisy bars underneath the hotel. Don’t expect to sleep until about 3am.

Self

6/10

Pleasant

16 Jun 2026

Lynn

Self check in and out resulted in not speaking to a single member of staff during our stay. Hotel was clean and cheerful, with many antique features that, with a little investment, could be brought to back to their full beautiful life.

Room was clean, some noise from the train station, which is expected given its proximity. Beds very soft.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Ruby

Parking is paid, spa services are paid.

Friends_and_family Friends

4/10

Poor

15 Jun 2026

Rosie

Lovely staff but rooms extremely dated, wallpaper peeling, carpets worn and grotty. Drains seemed to back up whenever I used the shower so I'd be treated to the smell of sewage for a few hours after washing. Mini fridge wasn't working so had to waste the food I'd treated myself to as I was over for a few nights for a work trip. Gym was... Okay? Matching sets of free weights and a few cardio machines, for the price you pay for entry I'd have expected at least a cable machine but hey ho. Pool was fine (small obviously but not tiny), steam room and sauna weren't bad at all.

Good location but unfortunately hotel generally is in desperate need of a refurb to be honest.

Business

10/10

Exceptional

14 Jun 2026

James

A very good hotel, the staff were very helpful and breakfast was very nice.

Self

2/10

Poor

11 Jun 2026

Lee

The curtains in my room were too small for the window by about 12 inches letting light in at 04.30am, the sink was cracked in the bathroom, the tiles were cracked and dangerous (sharp bits) the carpet was filthy and communal areas filthy. I stop in hotels every week and never leave a review but this was terrible

Self

10/10

Exceptional

09 Jun 2026

Susan

Loved the character of the hotel,a delightful surprise.
Close to the station, taxi rank outside.
Friendly, helpful staff.
Thoroughly enjoyed our 6 night stay and will definitely recommend it to friends and family.

Partner

10/10

Exceptional

09 Jun 2026

PETER

Friendliness, comfort and goid food mark out this hotel. We had a great4-day stay and would recommend and gi back.

10/10

Exceptional

09 Jun 2026

stephen

The hotel itself is a typical \"Railway hotel\" that is tired looking in places (ie needs decorating) but that said it is still a lovely hotel, the rooms are clean there is tea and coffee making facilities and a small fridge i can't comment on the breakfast as I didnt have it. The check in lady (Annabelle i think!) Was first class her customer service was second to none and should be recognised by the hotel management, obviously very close to Newcastle Central Station and also close to restaurants etc, I would stay here again.

Self

8/10

Excellent

09 Jun 2026

Julie

Breakfast was fab. Rooms were all ok and clean, comfy bed. Only negative is that although double bed one side was pushed up against the wall

Partner

8/10

Excellent

03 Jun 2026

David

Jonathan on reception made understanding the parking app very clear and helped with couple of document prints very pleased

Self

10/10

Exceptional

03 Jun 2026

Marion

Really lovely hotel, everyone friendly - only disappointed was the fact the leisure facilities were £5.95 per person per day, this is not mentioned on expedia

Self

10/10

Exceptional

02 Jun 2026

MR Alastair

Rock solid hotel..
Place is locked.
Staff are polite, helpful and respectful.
Go to hotel in Newcastle.
5 min walk, max, from the train station.

8/10

Excellent

30 May 2026

Julie

This hotel is old and a little shabby around the edges but it’s full of character and charm.
What makes me return year after year are the FABULOUS staff! They are all so friendly and caring and helpful.
Location is great directly accessible from train/metro stations.

Self

10/10

Exceptional

29 May 2026

gerard

Excellent location next to the train station
Spacious clean rooms with chandeliers
Very helpful friendly staff and quick check in
Will definitely return

Partner

8/10

Excellent

27 May 2026

Susan

Very spacious room. Great shower and comfortable bed. Breakfast was good too

Partner

10/10

Exceptional

27 May 2026

Mr d

huge twin room which remained quite cool during the recent heatwave. comfy bed with quality bedding. bathroom with huge tub and lots of hot water. generally quiet despite being at front of hotel on station road. comprehensive breakfast in vintage surroundings. step free access via back door at end of station entry platform beyond Centurion Bar.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Phillip

Obviously old in style but very clean, rooms are huge and the hotel is in a great location.
Pay for parking not too dear either.

Partner

10/10

Exceptional

27 May 2026

Anthony

Very easy to check in and 24/7 staff to answer any queries you may have

Self

10/10

Exceptional

26 May 2026

David

Right next to the station in the middle of town. Large Victorian hotel with lots of space. Room was great and breakfast was delicious.

Self

10/10

Exceptional

26 May 2026

Mark

The staff very welcoming on arrival the receptionist Annabelle was so lovely very helpfull the room was very clean bar man and breakfast staff all very good service took there time to have a conversation with you would recommend to anyone great location bars all near hotel short walk to shops definitely stay again

Partner

10/10

Exceptional

26 May 2026

Mr d

arrived early around noon, room not ready so left cases (donation gbp 1.00 to charity which I thought acceptable) strange registration procedure involving requirement for passport or driving licence, neither of which I had with me, eventually agreed phone photo of passport acceptable, plus senior bus pass!!! nice huge room BUT NO AC AS LISTED IN BOOKING SITES, with bath. efficient lifts

6/10

Pleasant

26 May 2026

Michael

Very dated but perfect location.

Friends

10/10

Exceptional

26 May 2026

Jodie

Our stay was exceptional. This hotel had the best staff ever. We will definitely come back.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Demi

The rooms don’t look like they are on the photo whatsoever so we got a shock when we got in there, lovely staff especially Amber who compensated us due to our room not being ready and the pool being closed as that’s the only reason we came to the hotel. Other staff very kind aswell

Friends_and_family Family

10/10

Exceptional

25 May 2026

Andrew

Hotel and staff was excellent

Self

4/10

Poor

25 May 2026

Nathan

Stayed in room 437. The room was extremely hot overnight and difficult to sleep in. Only one window opened and the fan provided didn’t help much. The heated towel rail also couldn’t be switched off, which made the room even warmer.

Friends

10/10

Exceptional

22 May 2026

Michael

Breakfast was outstanding and they really catered to the needs of folks with dietary restrictions.

Partner

6/10

Pleasant

20 May 2026

Shruti

I probably got the noisiest room on the 1st floor by the main road. Bed was comfortable. windows were not clean to view outside!
Old style amenities but doable.
On the positive side-
Staff was really friendly and helpful.
Location was great for easy access to town centre, train station etc.

Self

8/10

Excellent

19 May 2026

fiona

Fresh breakfast plenty of choice

Friends

10/10

Exceptional

18 May 2026

Mandy

We only used this hotel as a base, can't comment on breakfast, bar etc. Fabulous location, right next to station and easy walk to everything we wanted....cocktail bars, restaurants, O2 city hall, riverside and metro station to the coast. Clean, excellent shower, helpful staff and reasonably priced

Friends_and_family Friends

8/10

Excellent

07 May 2026

Stephen

Yet again, zero gluten free beers or lagers in the bar/restaurant. Why is this??

Partner

10/10

Exceptional

06 May 2026

John

Didn’t have Breakfast

Self

10/10

Exceptional

05 May 2026

Andrew

Monumental hotel and in pretty good condition. Staff very pleasant.

8/10

Excellent

05 May 2026

Esther

Good just next to Newcastle train station. Old but clean

Friends_and_family Family

8/10

Excellent

03 May 2026

Derek

This being our third visit to this hotel the rooms were quite good, our bed was tired, towels were worn, bathroom facilities were also tired, a good refurb would be the order of the day.
It's a shame we only found out about the reduced breakfast price as well were checking out.
We shall no doubt return, as this hotel is smack right where you want to be.

Partner

4/10

Poor

01 May 2026

Craig

Staff were amazing, facilities and building run down.

Partner

8/10

Excellent

28 Apr 2026

CHARLES

good

Self

10/10

Exceptional

27 Apr 2026

Laura

Great location, great staff, great value for money!

Partner

8/10

Excellent

26 Apr 2026

Johan

Very dependable hotel, it is next to the train station very convenient to everything. They have a gym and sauna plus steam room. It was good

Self

2/10

Poor

25 Apr 2026

Gareth

Shocking data rooms. Beds need replaciny

10/10

Exceptional

24 Apr 2026

Shalini

Good

10/10

Exceptional

23 Apr 2026

Simon

Michael was an excellent waiter and loved our stay

Partner

8/10

Excellent

23 Apr 2026

STEVE

Lovely to be able to use the leisure area

Self

8/10

Excellent

21 Apr 2026

Nigel

Good central location and friendly, helpful staff. A large Victorian building that is probably very expensive to maintain in good condition. My standard room was clean but needed a refresh, especially the moth-eaten carpet. The moths were visible.

Self

8/10

Excellent

20 Apr 2026

Andrew

Great location for transport. Clean, friendly

Self

10/10

Exceptional

19 Apr 2026

David

Very good all round, rooms ever so clean, staff amazing so polite, can not fault one thing, 100% amazing stay.

Partner

10/10

Exceptional

18 Apr 2026

Robert

Breakfast too expensive

Self

10/10

Exceptional

15 Apr 2026

Adrian

Amber at reception was top notch - I got a very friendly and cheerful welcome, helping me to settle in with a complimentary visit to the leisure centre. Chilled!

Self

8/10

Excellent

13 Apr 2026

Sarah

An ideal stay for a short trip to Newcastle. Very helpful and friendly staff. The room was as expected for what we paid: spacious and well laid out with tea/coffee facilities and a small fridge. It was a bit dated, but that didn’t affect our stay.

The pool was run-down and not worth the extra £5 to be able to use.

Partner

10/10

Exceptional

12 Apr 2026

Joanna

Great position, able to walk straight there through the station, felt like we were doing a grand tour by train. Staff were very helpful. Room was comfortable and it was helpful to have dinner and breakfast there, plus a swim before continuing our travels.

10/10

Exceptional

12 Apr 2026

David

Booked small double it did what we needed was clean and had what was needed . Pillows bit hard otherwise fine

Partner

4/10

Poor

04 Apr 2026

David

Poor attitude from staff to a group of disabled (visually impaired) guests with no reasonable adjustments to check in process. Dogmatic jobsworth staff at reception (though to be fair notably a manager stepped in effectively later and “took ownership” to resolve some issues and find the lost bag). Bag taken by porter to a room unconnected to the group and not found for several hours after a trawl of hotel CCTV. Deposit insisted on in case we used mini bar in the room but fridge broken and empty. Double occupancy couple put in single room and vice versa. Bedroom window propped open by a mug on the window sill (on the fourth floor in a room occupied by blind person) was an accident waiting to kill someone on the pavement outside. Very noisy rooms with obviously no soundproofing. Definitely not a hotel to ever use by any group organiser.

Friends_and_family Friends

10/10

Exceptional

02 Apr 2026

C

It was very convenient location and many shops around and great stay

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Stephen

Like this old place but really poor selection of Gluten Free drinks in the bar

Self

2/10

Poor

30 Mar 2026

Mary

No hot water and lack of information for guest regarding this.

10/10

Exceptional

25 Mar 2026

Pamela Joanne

Very friendly staff.
We chose mainly for proximity to Station for further travelling.
We will definitely stay again when we are back in town.

Family

6/10

Pleasant

23 Mar 2026

Jill

Hotel public areas good.
Stayed here several times and it’s a lottery which rooms you receive. Some spacious and some very compact and overall a bit shabby now.
Last nights stay was allocated attic type twin room. Very small and dated.
Stay here for the location and ease of parking but really does require some updating and improvements now.

Friends_and_family Friends

6/10

Pleasant

22 Mar 2026

Sue

Staff were great. Lovely room but noisy. The room had had secondary glazing fitted, so they know the problem- but the glass was missing!! The settled down 3.30/4am so not a good night.
Spa facilities were poor. Steam room only works sometimes and the seats have been repaired with some sort of duct tape! but the sauna was fine. Swimming pool was closed!

Partner

6/10

Pleasant

19 Mar 2026

Ian

Didn’t like having to produce photo Id, and definitely not the £100 deposit

Self

10/10

Exceptional

18 Mar 2026

cathriona

Lovely old hotel Bed a little smalll other than that it was very good

Friends

8/10

Excellent

18 Mar 2026

Alan

I did not use them.

Self

4/10

Poor

16 Mar 2026

Abigail

We stayed for 3 nights - the room wasn’t serviced until up to 5pm each day so we couldn’t relax in the way we wanted after a day exploring. Water/tea/milk/towels weren’t replenished so had to go down to reception and ask for replacements. We had a very cold room on the Saturday evening getting ready to go out and were told that the heating hadn’t been turned on until 7pm, even though it was 7 degrees outside. On the more positive side, the room was spacious and the bed was comfy.

Partner

4/10

Poor

15 Mar 2026

shaun

Very noisy at night
Rooms are very tired

Friends

8/10

Excellent

15 Mar 2026

Jonathan

Central location, decent room but a bit tired.

8/10

Excellent

14 Mar 2026

David

Very well positioned hotel

10/10

Exceptional

13 Mar 2026

Dr Gloria O

Lovely staff. Decor old and damp smell on entrance. Many rooms renobated and modern though. Front staff very hepful.

Self

10/10

Exceptional

13 Mar 2026

crew

friendly staff and great central location

Friends

8/10

Excellent

11 Mar 2026

CHRISTINE

Great location nice clean room

Friends_and_family Friends

6/10

Pleasant

09 Mar 2026

Justine

Very tired from, not cleaned particularly well, staff pleasant centrally located

Partner

6/10

Pleasant

07 Mar 2026

lisa

Daniel the reception guy went out of his way to help me despite the freezing bathroom. An inside bathroom solved it!

Self

4/10

Poor

07 Mar 2026

Lawrence

So, you walk in through a glorious, grand Victorian Lobby, like something from the golden age of rail. And check in with helpful staff. Then walk to your room through the maze of coridoors that gradually shift to being like something from The Shining. The rooms are clean and tidy, but there is a lot of disrepair and a lot of money needs spending to fix a lot of minor issues. Also the plumbing is loud and makes all kind of ungodly noises.

Finally, its clear the hotel is cheap and central enough that people use it when they are planning night out & dont want a taxi home. Yiu hear a lot of coming and going all night & I had one drunk couple try to draw me into their argument, only to later walk past them being arrested from within the hotel.

Spend a bit of money, and this could be a great hotel. But right now its more than a little past its best

10/10

Exceptional

05 Mar 2026

Pearl

So handy for shopping and sightseeing . Great breakfast. Pool and spa good too.

Friends

8/10

Excellent

04 Mar 2026

Emma

We love this hotel and usually choose to stay here when we visit Newcastle. The rooms are always clean, spacious and have everything needed. This hotel is right in the centre of Newcastle and perfect if travelling by train.

The breakfast has always been 10/10 with plenty of choice and is always fresh.

We’ve never had any previous problems when staying with staff bending over backwards to ensure a lovely stay, however, last time we visited, we were told the rooms were ready but asked to pay £20 to be in 50 minutes before check in time, which we declined. The most recent time we had to pay £100 holding deposit and we weren’t allowed to check in until we produced ID. These have not been requested previously. We obviously weren’t prepared for this and it made check in quite lengthy so I’d advise to be prepared for this.

Friends_and_family Family

8/10

Excellent

03 Mar 2026

Nicholas

Thank you Amber and Michael, very friendly and helpful over and above.

Self

10/10

Exceptional

02 Mar 2026

michael

Staff very friendly and sorted an issue i had very quickly and professionally.

6/10

Pleasant

01 Mar 2026

jo

Theb room was fine the staff were lovely. The check in process was long. We didnt k ow there was a charge for health club..but the pool was closed anyway

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Andrea

The room was very spacious but very dusty and tired. I appreciate the hotel is very central but the noise from outside wasn’t great for sleeping especially with single pane windows. The room was also quite a long walk away which wasn’t ideal with a heavy case

10/10

Exceptional

01 Mar 2026

Sarah

Really helpful staff
Good room
Excellent location

Partner

10/10

Exceptional

28 Feb 2026

James

The room was clean and compact but was without feeling cramped. The TV was big.

Self