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Holiday Inn Express Newcastle City Centre

Newcastle-upon-Tyne · United Kingdom

Waterloo Sq. - St. James BoulevardView location

9.0/10Excellent1,000 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort8.6/108.6
Condition8.8/108.8
Neighborhood8.4/108.4
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express Newcastle City Centre

Holiday Inn Express® Newcastle - City Centre is just a 5-minute walk from Newcastle Station, where you can catch direct trains to London or Edinburgh. For those flying in, Newcastle Airport (NCL) is a quick 15-minute drive away.

Sports fans can easily reach St. James' Park, home to Newcastle United, just 10 minutes away. Take a stroll along the river to admire the stunning Tyne Bridges, including the Gateshead Millennium Bridge. Explore The Quayside, with its markets, pubs, and scenic river walks.

History enthusiasts will enjoy the nearby Great North Museum: Hancock and Discovery Museum, which offers a glimpse into Newcastle’s history. When you're back at the hotel, unwind in rooms equipped with free Wi-Fi, ironing facilities, and en-suites with showers.

Enjoy a drink from the bar or a snack from the 24-hour menu. Don’t miss our free breakfast buffet each morning, with a selection of hot and cold options to start your day right.

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With a stay at Holiday Inn Express Newcastle City Centre by IHG, you'll be centrally located in Newcastle-upon-Tyne, within a 5-minute drive of St. James' Park and Quayside. This hotel is 0.2 mi (0.3 km) from Life Science Centre and 0.2 mi (0.3 km) from Newcastle-upon-Tyne St. Mary's Cathedral.

Stay in one of 130 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Featured amenities include complimentary wired internet access, express check-out, and a 24-hour front desk.

Popular amenities

Free WiFi
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Parking height restrictions apply LGBTQIA+ friendly Professional property host/manager FuturePlus Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Parking height restrictions apply.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher, a smoke detector, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Nearby parking fee: GBP 10 per day (499 ft away)
    • Pet fee: GBP 30 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Newcastle-upon-Tyne Discovery Museum 0.2 km / 0.1 mi
Life Science Centre 0.3 km / 0.2 mi
Newcastle-upon-Tyne St. Mary's Cathedral 0.3 km / 0.2 mi
O2 Academy Newcastle 0.4 km / 0.3 mi
Chinatown 0.4 km / 0.3 mi
Eldon Square Shopping Centre 0.6 km / 0.4 mi
The Gate 0.7 km / 0.4 mi
St. James' Park 0.7 km / 0.4 mi
Grainger Market 0.7 km / 0.5 mi
Bigg Market 0.7 km / 0.5 mi
Genting Casino Newcastle 0.8 km / 0.5 mi
ISKCON Newcastle 0.8 km / 0.5 mi
Newcastle-upon-Tyne St. Nicholas' Cathedral 0.9 km / 0.5 mi
Leazes Park 0.9 km / 0.5 mi
Castle Keep 0.9 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2005
  • Total number of rooms: 130
  • Number of floors (main building): 5
  • Number of floors (annexe): 5
  • Twin rooms: 48
  • Double rooms: 57
  • Suites
  • Family rooms: 66
  • Accessible rooms: 4
  • hotel
  • American Express
  • MasterCard
Show 46 more facilities & services
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Golf course
  • Small pets allowed (under 5 kg)
  • Large pets allowed (over 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wired Internet
  • Wi-fi
  • Car hire
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • 24-hour securityExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Luggage roomExtra charge
  • Electric kettle
  • Towels and bed linen
  • BarExtra charge
  • Restaurant
  • Non-smoking area
  • Smoking areaExtra charge
  • Banquet hall
  • Air conditioning in Restaurant
  • 24h dining café
  • Meeting room
  • Fax
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Vegetarian meal
  • Snacks
  • LGTBIQ friendly
  • Non-smoking establishmentExtra charge
  • GolfExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

AI

All Inclusive

Meals and selected drinks/services may be included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • AccessibleTWN.H6

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    TWIN Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 5 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable5 photos

    Holiday Inn Express Newcastle City Centre

    DOUBLE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH DOUBLE BEDRoom • WITH DOUBLE BEDROO.DB

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    Room WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARD • 1 Bedroom • 5 m²DBT.ST
    Double or Twin STANDARDPhoto unavailable3 photos

    Holiday Inn Express Newcastle City Centre

    Double or Twin STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 5 m²DBL.ST-2
    DOUBLE STANDARDPhoto unavailable5 photos

    Holiday Inn Express Newcastle City Centre

    DOUBLE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 5 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable4 photos

    Holiday Inn Express Newcastle City Centre

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • Accessible • 1 Bedroom • 5 m²TWN.H6-1
    TWIN AccessiblePhoto unavailable3 photos

    Holiday Inn Express Newcastle City Centre

    TWIN Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6-1

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 5 m²TWN.ST-2
    TWIN STANDARDPhoto unavailable5 photos

    Holiday Inn Express Newcastle City Centre

    TWIN STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-2

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Express Newcastle City Centre

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 18 m²ROO.ST
    Room STANDARDPhoto unavailable8 photos

    Holiday Inn Express Newcastle City Centre

    Room STANDARD

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Radio
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wheelchair-accessible
    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • Direct dial telephone
    • TV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express Newcastle City Centre

9.0
Excellent
1,000 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
8.6 /10
Condition
8.8 /10
Neighborhood
8.4 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
15 Jul 2026
Fiona
Small room but perfectly laid out. Clean. Staff on reception were very helpful. Breakfast was quite good and included in the price which was excellent value for money.
Partner
6/10
Pleasant
07 Jul 2026
vincent
Breakfast was a was not very good with some items running out, and no more to replenish.
8/10
Excellent
04 Jul 2026
Mabel
The staff were very helpful
Family_with_children
10/10
Exceptional
03 Jul 2026
Suzanne
Room was very clean & tidy. It has all you need for a short stay & positioned conveniently in the centre of Newcastle next to train station.
Room had AC making for a comfortable stay.
Breakfast was well presented to suit all palattes. Staff were on hand to help & were approachable & friendly.
Would stay here again when we visit Newcastle.
Family
8/10
Excellent
03 Jul 2026
Pat
Near the station and city centre
Self
8/10
Excellent
01 Jul 2026
Phoebe
The room was spacious but a bit stuffy as the windows couldn't be opened to let fresh air in.
Friends_and_family Family
6/10
Pleasant
26 Jun 2026
John
It was close to the station. Oddly, there was no indication of where to find reception as you walked towards the hotel. We had to walk all the way around with heavy cases on a very hot day to discover the entrance. A simple sign would have helped. The room was pretty good. Breakfast adequate but not great. One teabag per person per day seems pretty mean as policy. Toilet paper ran out; we had to ask for more. Shouldn’t really have to…
Partner
10/10
Exceptional
23 Jun 2026
Brian
Clean & comfortable room. Great breakfast spread
Self
8/10
Excellent
14 Jun 2026
Trevor
The young man on breakfast duty 14/6/26 was excellent, really friendly and helpful.
Partner
10/10
Exceptional
12 Jun 2026
David
Another great night’s sleep on a road trip at Holiday Inn Express Newcastle, with a quiet, comfortable room, a hearty included breakfast that made the morning easy, a room rate that offered excellent value, and helpful staff who were consistently friendly and good‑humoured throughout the stay.
Self
2/10
Poor
08 Jun 2026
Lin
Staff lack of kindness and understanding of the need of their customers.
Partner
10/10
Exceptional
29 May 2026
Mike
A very nice stay, staff excellent
Business
10/10
Exceptional
26 May 2026
Finny
Staff
Self
10/10
Exceptional
11 May 2026
Benjamin
Very handy location, close to train station, car park, St James Park, lots of good restaurants
Partner
10/10
Exceptional
08 May 2026
Ian
Large, clean room. Comfy bed, good free breakfast, while the staff were uniformly Excellent.
Partner
10/10
Exceptional
29 Apr 2026
JOHN
In the center of everything.. Walking distance to all you need.
Family
8/10
Excellent
25 Apr 2026
Gael
Staff were very helpful and fixed issues quickly. Food was nice and they had a good cocktail list. Beds were comfortable and room was clean.
Friends_and_family Family
10/10
Exceptional
24 Apr 2026
YIMING
Location is excellent, 7 minutes walk from transition. Clean, and nice staff. The only thing I would say if they can improve is add some more variety of fruits for breakfast .
Family
10/10
Exceptional
16 Apr 2026
Beverley
Nice clean room, quiet and good breakfast choice. Secure car park - free overnight.
10/10
Exceptional
13 Apr 2026
Patricia
Room was clean and much better than I had expected for a bu
10/10
Exceptional
12 Apr 2026
Andrew
Staff were very friendly and helpful the whole stay, the room was in great condition and very clean, the breakfast had plenty of variety and was filling.
Friends
10/10
Exceptional
11 Apr 2026
jacqueline
Easy check in Clean and warm room Staff all friendly
Partner
10/10
Exceptional
11 Apr 2026
Kay
Breakfast was nice plenty of selection. Room was clean. Bed was comfortable.shower was brilliant. Would definitely recommend.
Self
6/10
Pleasant
05 Apr 2026
Mary
Awful bread and communal squeeze bottle “marmalade”!
Self
8/10
Excellent
04 Apr 2026
Elaine
We expected to park outside the hotel, you are parking in multi storey next door, bit of a faff.£14 for one night.
Room was fine, breakfast was ok,central location
Partner
10/10
Exceptional
30 Mar 2026
richard
Great hotel location for city and concert venue bars restaurants close and multi storey parking next door. Stayed before and not hesitate to stay in the future, Staff friendly and helpful
Partner
10/10
Exceptional
29 Mar 2026
Rachel
Had a great stay better than some higher price hotel's. Staff were friendly and really helpful and went above and beyond with me being in a wheelchair. Cant wait to go again in may xx
Family_with_children
8/10
Excellent
28 Mar 2026
Ann
very central, with very helpful staff.
Friends_and_family Friends
10/10
Exceptional
24 Mar 2026
john
Parking was near
8/10
Excellent
24 Mar 2026
James
great location and friendly staff
Self
10/10
Exceptional
20 Mar 2026
Robert
Staff was amazing. So helpful at every opportunity.
Family
10/10
Exceptional
18 Mar 2026
Paul
Easy walking distance to Newcastle Central Station, less than 5 minutes. Shops and pubs nearby. Theatre within 5 minutes
Partner
10/10
Exceptional
10 Mar 2026
Salah
All good
6/10
Pleasant
04 Mar 2026
George
Okay location but no free parking. Really an inconvenience having to book car into nearby car park
Partner
10/10
Exceptional
03 Mar 2026
Erin Chandler
The front desk staff made our stay! The gentleman who checked us in told us so much about the city! It was excellent!
Family
8/10
Excellent
22 Feb 2026
Khorezad
Great hotel in the centre of Newcastle. Our room was ready on arrival at 10.30am which was really appreciated. Quick check in process as well. The room itself was good and comfortable for 2. Good breakfast
Family_with_children
10/10
Exceptional
21 Feb 2026
Melissa
Staff was brilliant approachable, definitely stay again and 100% recommend staying
Friends_and_family Family
10/10
Exceptional
21 Feb 2026
Mark
First class hotel nothing to complain about all the staff friendly and clean environment
Partner
8/10
Excellent
21 Feb 2026
Andrew
Friendly helpful staff
Friends_and_family Family
4/10
Poor
16 Feb 2026
Gemma
Original room the room smelled very strongly of burning. The heating fan then banged then went off completely.
8/10
Excellent
12 Feb 2026
Osmond
Carpet probably needs washing. Curtains not fixed securely. Bathroom shower screen lead into the toilet next door. I had to put toilet tissue on the floor. maintenance required urgently. Staff a desk was a 5 star. Gave me a heater when I asked for an extra blanket. Breakfast staff talk too much instead of observing filling up the food that needs replacing. The beans i put on my plate were only warm, not cooked enough. The franchise do not give options for vegetarian sausages. Disappointed about breakfast. No faculty to heat up milk. Staff refused to heat milk on stove. I do not microwave my food. where is equal opportunity policy. No hot porridge offered . Quality is going down.
Self
8/10
Excellent
08 Feb 2026
Adam
Great location. Short walk into the city. Near train station.
Free breakfast is a plus
Friends_and_family Family
8/10
Excellent
08 Feb 2026
Barbara
Fine.
Friends_and_family Family
8/10
Excellent
03 Feb 2026
Andrew
Clean tidy room Great staff
10/10
Exceptional
02 Feb 2026
Helen
Clean room, friendly staff and good quality breakfast.
10/10
Exceptional
26 Jan 2026
robin
Desk staff were polite, friendly and very helpful.
Partner
10/10
Exceptional
20 Jan 2026
Gary
As per usual a great stay at Holiday Inn Express. A warm welcome from reception, room cosy and clean, an enjoyable break.
2/10
Poor
18 Jan 2026
Mohanie
Breakdast selection was okay. Rooms needs to be cleaner, staff was friendly.
10/10
Exceptional
14 Jan 2026
Aniekan
Yes
10/10
Exceptional
14 Jan 2026
Alastair
Room was good comfortable bed and nice clean bathroom
Breakfast was adequate.
10/10
Exceptional
12 Jan 2026
PETER
Clean room; comfortable bed with nice soft sheets, nice quiet room, am staying at this hotel again in 2 weeks time for one night
Friends_and_family Friends
8/10
Excellent
11 Jan 2026
Ross
Room was nice and quiet on the top floor. Felt safe that you needed keycard to get to stairs/lift. Liked that breakfast was included and any staff we spoke to were friendly and helpful. The only thing I didn’t like about the room was that all the lights were on one switch, so it was all or nothing…not great if one of you is awake when the other isn’t.
Leisure Partner
10/10
Exceptional
09 Jan 2026
Oghenemaro Ojevwe
The room was clean and comfortable. Staff were very friendly and polite
Partner
10/10
Exceptional
08 Jan 2026
Ken
Have used the Holiday Inn a number of times. Lots of hotels in Newcastle look better, but in terms of rooms, location and the people who work at the hotel this place is excellent. Well done, you are doing a great job. Great place for a late drink at the bar
Leisure Partner
6/10
Pleasant
05 Jan 2026
Alan
Clean room
Leisure Partner
10/10
Exceptional
03 Jan 2026
Matthew
Great staff, great room, close to everything, and a great bargain. I would love to go back!
Self
10/10
Exceptional
02 Jan 2026
Katrina
Friendly staff good breakfast choices
Leisure Partner
10/10
Exceptional
02 Jan 2026
Robert
Yes and all of the staff were great
Self
10/10
Exceptional
31 Dec 2025
Mona
Very good and clean
Friends_and_family Family
10/10
Exceptional
29 Dec 2025
Tasha
Derek was super lovely and his female colleague also really nice
Leisure Family
10/10
Exceptional
29 Dec 2025
William M
Staff very good and pleasant
Partner
10/10
Exceptional
28 Dec 2025
Thomasina
Excellent hotel near the station. Staff friendly and efficient, room very comfortable and breakfast excellent - something to suit every taste.
Leisure
8/10
Excellent
23 Dec 2025
Carol -Ann
Lovely welcome from Michael on arrival. Clean room. Some of hot breakfast was cold. Delighted to see that Holiday Inn is an employer of adults with a learning disability.
Leisure Self
10/10
Exceptional
18 Dec 2025
Derek
Yes.
Leisure Self
10/10
Exceptional
16 Dec 2025
Steven
I only stayed one night for work in Newcastle but my one night was excellent. Great room, great shower, all the staff I met were superb friendly, helpful & proper good crack, as for the breakfast….. I sooooo needed that in the morning. In a nutshell 10 out 10, I’ll book there again,
Thanks 👍
Business Self
10/10
Exceptional
15 Dec 2025
Richard
Limited selection, but perfectly adequate!
Business
8/10
Excellent
13 Dec 2025
Jonathan
Good room but didn’t like having an interconnecting room
Leisure Partner
6/10
Pleasant
13 Dec 2025
Leigh
Room was ok but tired looking. However it was quiet night 1 and a little noisier night 2. Breakfast was ok. All in all it was a fine hotel, just a little tired but the staff were very accommodating and welcoming
Business
10/10
Exceptional
09 Dec 2025
William
First time here.
Lovely hotel.
Staff so friendly and helpful.
Rooms clean
Bathroom immaculate.
Breakfast good
Thank you - will be back!
Leisure
10/10
Exceptional
08 Dec 2025
Kay
Yes the room was spotless and excellent staff on reception and dining area. Very good value for money
10/10
Exceptional
05 Dec 2025
Paul
Nice spacious hotel
Partner
8/10
Excellent
04 Dec 2025
Brian
Michael at check in was excellent . Very friendly and professional.
He genuinely looked like he enjoyed the job.
Business
10/10
Exceptional
02 Dec 2025
nicole
The hotel was very clean and maintained. Everything nice..breakfast w good selection buffet. Liked the location.
Friends_and_family Family
10/10
Exceptional
02 Dec 2025
Devin
Great hotel in the heart of the city, very easy to walk everywhere and the front desk staff were excellent!
Self
10/10
Exceptional
30 Nov 2025
Iona
Location
Friends_and_family Family
10/10
Exceptional
29 Nov 2025
Luan
Enjoyed the stay. Very friendly staff and great overall experience
Friends_and_family Family
10/10
Exceptional
24 Nov 2025
John
nice room, lovely breakfast and friendly staff
Business
10/10
Exceptional
23 Nov 2025
Brian
Only bad thing heating in room broken but staff got us a heater and that worked really well staff on front desk excellent
Leisure Family
10/10
Exceptional
22 Nov 2025
Deinma
Yes . The room was comfortable.
Leisure Family_with_children
8/10
Excellent
22 Nov 2025
Leo
Clean room, friendly staff and free breakfast
Friends_and_family Family
10/10
Exceptional
21 Nov 2025
Roger
Very nice
10/10
Exceptional
09 Nov 2025
Rebecca
Both Reception staff in the late shift Saturday 8th November were fab - really chatty, friendly and welcoming. Unfortunately I didn’t catch their names
Friends_and_family Friends
10/10
Exceptional
07 Nov 2025
COLIN
Check in brilliant we very early but allowed to check in so kind and friendly at reception
Partner
8/10
Excellent
06 Nov 2025
Asif
Staff members spot on, kind & helpful. Rooms are a bit tired & dated.

Bed was ok
Friends_and_family Family
8/10
Excellent
04 Nov 2025
Michael
Michael at check in was very friendly and took time to explain the off site parking and went through times for bars breakfsst etc
Partner
8/10
Excellent
04 Nov 2025
Russell
Location handy for rail station.

A local map for the central city centre would be useful as immediate area was a little confusing.
Leisure Self
10/10
Exceptional
04 Nov 2025
maria
Great place to stay very clean hotel. They have a nice selection of breakfast options.
Leisure Self
6/10
Pleasant
01 Nov 2025
Ricky
Had a toastie in the evening. It was cold in places. At breakfast they had run out of certain foodstuffs. It was the English holidays in a busy city centre hotel so they must have known beforehand that they would be busy.

Rooom was very clean and quiet. Just the food- or lack of it- let it down.
Leisure Partner
4/10
Poor
31 Oct 2025
debbie
Room was fine check in Man was rude critical of our choice of food that evening so rude ! Breakfast we went down at 08.15 queued to get a table then there was no hot food other than beans and tomatoes . They had run out of bacon has browns sausages eggs no croissant no pancakes or pastries and then no bread for toast !!! Ended up with a bowl of cereal and some beans. ! How can a. Hotel serving breakfast run out an hour before end of service . Certainly won’t stay there again £13 to park car and insulted at checking in then not getting any decent breakfast had to go to local Greggs for a bacon roll . Never been so disappointed in a holiday inn express if they knew they were just surely they should ensure there was ample food . No apology they just expect you
To accept only choice is cereal left at 08.30 and hot drinks . Even fruit was only oranges no banana or apples. No yoghurts total shambles what on earth did I pay for ?? Wish we had stayed at a competitor now . Absolutely won’t use this hotel again. Only good thing was comfy bed but the pillows were hard heating was noisy kept coming in randomly disturbing out sleep . Really think I’d have been better off sleeping in car as didn’t get what I paid for ! Unhappy customer.
Friends_and_family Family
10/10
Exceptional
20 Oct 2025
ANN
Lovely clean hotel and friendly staff , good breakfast choice too ,would definitely book again
Leisure Family
10/10
Exceptional
19 Oct 2025
Lorraine
This hotel has everyou beed for a really good stay in Newcastle. The guys who met us upon arrival were fernominal. Thank you so much xxxx
Friends_and_family Friends
10/10
Exceptional
17 Oct 2025
Marcel Erwin van
Fantastic hotel. All the staff were super helpful. Very friendly. Room was great. Quiet. Breakfast was excellent. Close to train metro and buses. Highly recommend this property.
Leisure Partner
10/10
Exceptional
15 Oct 2025
Sharon
It was lovely for an overnight stay in the city
Friends_and_family Friends
8/10
Excellent
09 Oct 2025
Fran
Nice area of town, plenty of bars nearby
Friends_and_family Family
10/10
Exceptional
09 Oct 2025
Peter
The first thing thing to hit you is the reception staff , so polite helpful and friendly ! The reception area , clean and had a welcome feeling. The room we had must have been refurbished as it had in place the things you needed , like somewhere to hang your coats and my wife said a shower with a folding door . The man at the reception was so helpful in giving advice on the places to see and how to get there . Breakfast was great! My wife and I (we are in our early eighties)decided on a whim to spend a few days in Newcastle and we loved the city and the hotel made it great
Partner
10/10
Exceptional
09 Oct 2025
Richard
.
Leisure Partner
8/10
Excellent
07 Oct 2025
Kathleen
Hotel & breakfast good, However foo made in the evening was very poor. we had spent 7.5 hours in A&E and were hungry ordered toasties which were awful. I would change that on their menu!
10/10
Exceptional
30 Sep 2025
Chrissie
Great stay, and micky is the best 👍👍
Leisure Friends
10/10
Exceptional
26 Sep 2025
Darren
In a great position with lots of good restaurants in walking distance
Business
10/10
Exceptional
21 Sep 2025
Andrew
Amazing reception very accommodating
Partner

Location & surroundings

Holiday Inn Express Newcastle City Centre
Waterloo Sq. - St. James Boulevard, Newcastle, United Kingdom

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Holiday Inn Express Newcastle City Centre

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