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Sandman Signature Hotel Newcastle

Newcastle-upon-Tyne · United Kingdom

GallowgateView location

8.4/10Excellent1,004 Reviews
Cleanliness8.6/108.6
Service8.8/108.8
Comfort8.4/108.4
Condition8.0/108.0
Amenities8.2/108.2
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  • Business hotels
  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sandman Signature Hotel Newcastle

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a fireplace in the lobby. Additional amenities at this hotel include tour/ticket assistance, a banquet hall, and a vending machine.

Satisfy your appetite with Fusion cuisine at Shark Club Gastro Bar, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.

Featured amenities include complimentary wired internet access, express check-out, and dry cleaning/laundry services. Make yourself at home in one of the 170 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, and flat-screen televisions with digital programming provide entertainment.

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A stay at Sandman Signature Newcastle Hotel places you in the heart of Newcastle-upon-Tyne, steps from St. James' Park and Chinatown. This hotel is 0.3 mi (0.5 km) from Leazes Park and 0.4 mi (0.6 km) from Grey Street.

Make yourself at home in one of the 170 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, and flat-screen televisions with digital programming provide entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Featured amenities include complimentary wired internet access, express check-out, and dry cleaning/laundry services.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Parking height restrictions apply Green Key (Foundation for Environmental Education) LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • Up to 2 children 15 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Parking height restrictions apply.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately GBP 20.00 for adults and GBP 7.50 for children
    • Offsite parking fee: GBP 19 per day (0.5 mi away; open 24 hours)
    • Pet fee: GBP 15 per pet, per night
    • Service animals are exempt from fees
    • Rollaway bed fee: GBP 25.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

St. James' Park 0.1 km / 0.1 mi
Chinatown 0.1 km / 0.1 mi
Eldon Square Shopping Centre 0.3 km / 0.2 mi
The Gate 0.4 km / 0.2 mi
Leazes Park 0.5 km / 0.3 mi
Grainger Market 0.5 km / 0.3 mi
Bigg Market 0.5 km / 0.3 mi
O2 Academy Newcastle 0.6 km / 0.3 mi
ISKCON Newcastle 0.6 km / 0.4 mi
Newcastle-upon-Tyne Discovery Museum 0.6 km / 0.4 mi
Newcastle-upon-Tyne St. Mary's Cathedral 0.6 km / 0.4 mi
Grey's Monument 0.7 km / 0.4 mi
University of Newcastle-upon-Tyne 0.7 km / 0.4 mi
Central Arcade 0.7 km / 0.4 mi
Grey Street 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2011
  • Year of most recent renovation: 2011
  • Total number of rooms: 170
  • Number of floors (main building): 10
  • Twin rooms: 12
  • Double rooms: 154
  • Family rooms: 6
  • Accessible rooms: 4
  • hotel
  • American Express
  • MasterCard
  • Visa
Show 39 more facilities & services
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Room service
  • Laundry serviceExtra charge
  • Bellboy service
  • Hotel safe
  • Lift access
  • Gym
  • Newspapers
  • Luggage room
  • Electric kettle
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant
  • Banquet hall
  • Conference room
  • Meeting room
  • Projector
  • Printer
  • Photocopier
  • TV lounge
  • Green Key (FEE)
  • Breakfast
  • Breakfast buffet
  • Hot breakfast
  • À la carte lunch
  • À la carte dinner
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE CITY VIEWSUITE • EXECUTIVE CITY VIEWSUI.CV-EJ

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    SUITE EXECUTIVE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH KITCHENETTESUITE • WITH KITCHENETTESUI.KT

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    SUITE WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVE KING BEDSUITE • EXECUTIVE KING BEDSUI.EJ-KG

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    SUITE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ-1

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE BUNK BEDSUITE • BUNK BEDSUI.BK

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    SUITE BUNK BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    STUDIO TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO CITY VIEW TWO BEDSSTUDIO • CITY VIEW TWO BEDSSTU.2B-CV

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    STUDIO CITY VIEW TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CITY VIEW TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH KITCHENETTEJUNIOR SUITE • WITH KITCHENETTEJSU.KT

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    JUNIOR SUITE WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BEDSTU.H6-KG

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    STUDIO Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible WITH KITCHENETTESTUDIO • Accessible WITH KITCHENETTESTU.H6-KT

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    STUDIO Accessible WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CITY VIEW KING BEDJUNIOR SUITE • CITY VIEW KING BEDJSU.CV-KG

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    JUNIOR SUITE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH KITCHENETTESTUDIO • WITH KITCHENETTESTU.KT

    Photos are not available for this room type.

    Sandman Signature Hotel Newcastle

    STUDIO WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sandman Signature Hotel Newcastle

8.4
Excellent
1,004 Reviews
Cleanliness
8.6 /10
Service
8.8 /10
Comfort
8.4 /10
Condition
8.0 /10
Amenities
8.2 /10
100 reviews shown
10/10
Exceptional
19 Jul 2026
Adam
Great facilities and easy check in , room very comfortable, couldn’t have asked for more, highly recommended.
4/10
Poor
19 Jul 2026
Kelly
We asked for a stadium view didn’t know about the stack opposite. Loud loud music until midnight not great and was not advised on time of booking would not go back
Partner
10/10
Exceptional
12 Jul 2026
Trung
There was a wonderful woman on the reception team named Lauren who just went above and beyond for me once I’d checked in. I was getting ready and couldn’t get my clasp on, so I came downstairs and she assisted me to do my bracelet, let me borrow a pen to write my friend’s card and she was so kind and was so friendly that she really made an impression on me.

I work as a personal shopper, but I have worked in hotels previously. She is an absolute asset to your team.
8/10
Excellent
11 Jul 2026
Stewart
Bar outside was a bit noisy till midnight, hotel bar closed at ten, great shower staff were excellent
Partner
6/10
Pleasant
11 Jul 2026
Michael
Absence of aircon in bedrooms is a major issue at this hotel. Room way too hot !
Family
6/10
Pleasant
10 Jul 2026
Joe
Lady on reception wasn’t up to a standard of front of counter. Would like a more friendly welcome a smile and polite. I would of getting a much better service at a lower end hotel
Partner
8/10
Excellent
07 Jul 2026
Fraser
Clean & Tidy room as ever. Stadium view but smaller than rear facing, but still well appointed with a modern clean bathroom. Sports bar was rammed as the England v Panama game was on. Took my Scotland top off out of respect. Food was decent and as expected for a sports bar. Staff always friendly & helpful too. Always a go-to hotel for me in Newcastle.
Self
10/10
Exceptional
04 Jul 2026
Nathan
Very good experience. Check in was straight forward and quick. Stayed in a Junior Suite which absolutely loved. No complaints at all. We will be back again.
Partner
6/10
Pleasant
28 Jun 2026
Lee
Drench shower was dirty and lots of the holes were blocked so not much water coming out. Shower head holder was broken so had to crouch down to have a proper shower. Spoke to reception to resolve it but it never got resolved and no message to say why not. Also emailed them to give them a chance to reply but still nothing from them.
Partner
4/10
Poor
28 Jun 2026
Kevin
I booked an executive suite which has a separate seating area and kitchen. The room is not well laid out and feels smaller than it should.

My biggest problem with this hotel though, is the lack of care for their customers over money.

I arrived about 55 minutes before the usual 15:00 check-in time and usually if a room is cleaned and available hotels will let their guest check-in. I was told that the room was cleaned and available but if I wanted to check in early, this would cost £15. I mentioned to the person checking me in that I thought this was appalling behaviour, and she just laughed and said, yes, but it’s the only one ready. I pointed out that this confirms that it’s ready and whether or not it’s the only one is entirely beside the point!

This is nothing more than a money-grab by the hotel. It makes no difference to them whether I’m in my room a little before the official check-in time; it doesn’t cost them any extra to have me sitting upstairs versus in reception, save maybe a few pence if I turn on the TV.

Additionally, they make a point of saying that bottled water is available in reception for £1 per bottle, but the tap water is drinkable.

I’m fine with drinking tap water but they haven’t even left a glass bottle or jug that could be cooled in the fridge and there were only very small wine glasses in the room. Not a very ‘executive suite’ experience at all.

I won’t be staying again.
Self
10/10
Exceptional
27 Jun 2026
Asher
Absolutely loved my stay, we stayed for 4 days, convention weekend and as a first stay the staff were absolutely brilliant, no complaints . they helped care for fragile items and always helpful with the room and needs.

Especially Lauren and the Gent who helped us on our first night of stay (unfortunately we did not get his name)

Above and beyond would love to stay here again even for a normal holiday

thankyou!
Family
2/10
Poor
26 Jun 2026
Naira
There was no air conditioning in this summer heat! A ventilator was available in the room, which was far from bed. It was impossible to sleep. The open window was just adding more of the street noise into the room.
Self
10/10
Exceptional
22 Jun 2026
Katie
Every single member of staff we encouraged have been 10/10! When we first checked in there were issues with our shower and despite it being late at night they switched our rooms for us. The shower there was great, bed so comfy, spacious, plenty hangers and the fridge was very helpful. As much as I love staying at the sandman for SunnyCon we may need to consider other options due to the lack of air con as the warmth of the room caused me to be sickly at times, the fan helps a bit but I think air con would be a good investment for summer months.
Partner
10/10
Exceptional
16 Jun 2026
Julie
The Sandman is an excellent hotel & is my go to when staying in Newcaastle. Excellent friendly staff & right in the middle of Newcastle City Centre
Business
10/10
Exceptional
15 Jun 2026
sherree
Great staff and nice rooms.
Self
8/10
Excellent
06 Jun 2026
Christopher
Comfortable bed, well appointed room, views across StJames Park
Self
10/10
Exceptional
03 Jun 2026
Neill
Right from check in the hotel was perfect. Right in the centre of Newcastle. Staff extremely helpful. Perfect view
Partner
10/10
Exceptional
02 Jun 2026
Chris
Very nice room and was modern and very clean. The breakfast was also good.
Self
6/10
Pleasant
01 Jun 2026
Scott
Very handy for the stadium and student parents staying over.

Only stayed one night for a nearby wedding so didn't really use any of the facilities.

We moved rooms as club across the road is so noisy, it can be heard in the front rooms.
Second room was a big upgrade and very quiet.
Staff were very helpful in this respect.

Avoided breakfast at £19.00 each and walked to the Greggs instead.

Parked at the Temple car park which was very reasonable but not ideal if you are unable to walk too far or have lots of bags.
Partner
10/10
Exceptional
25 May 2026
Stephen
Great!
Partner
4/10
Poor
24 May 2026
Craig
Rooms need soundproofing. The Stack is very loud, don’t expect to get any sleep before it closes.
Partner
8/10
Excellent
24 May 2026
Terry
A great comfortable place to stay close to everything
Partner
4/10
Poor
20 May 2026
Andrew
I booked this off the images! The room was dated and dirty! The sink had hair on it a boogers on the bathroom wall! I won’t be staying again.
Self
6/10
Pleasant
17 May 2026
Luke
The whole hotel could do with a paint and a good clean many areas were dirty and our shower flooded the bathroom as the drain is outside the shower.
Partner
10/10
Exceptional
17 May 2026
Mohit
Our room was clean, quiet and spacious. The staff at reception are helpful and service orientated.
6/10
Pleasant
16 May 2026
David
It was just ok. Broken tap in en suite. Grubby toilet bowl on arrival. Dishes in kitchen required washing before use. Overall not as I remember when I stayed in 2016. Will look elsewhere next time I need a room in Newcastle.
Friends_and_family Family
6/10
Pleasant
16 May 2026
Catherine
Room was clean and had good amenities, however a little disappointed with fridge not been cleaned out of left food from previous guests. Third bed wasn’t made up prior to arrival as requested but check in staff were prompt to mention it Woukd be made up when we left to go out on the evening.
Friends_and_family Friends
10/10
Exceptional
12 May 2026
Matthew
Clean well equipped room, nice staff,
8/10
Excellent
11 May 2026
Victoria
The room was perfect. The breakfast wasnt worth the money. Stephen at checkin must have had a bad day, wasnt very pleasant.
Partner
10/10
Exceptional
08 May 2026
Sebastian
Greate hotel, recommended!
10/10
Exceptional
04 May 2026
Jess
was a lovely stay
Partner
10/10
Exceptional
02 May 2026
Gemma
Great breakfast
Friends_and_family Friends
8/10
Excellent
01 May 2026
Catherine
Room was nice and clean with plenty space
Friends_and_family Friends
6/10
Pleasant
30 Apr 2026
Eleanor
Perfect location for my trip to Newcastle and great view. Room cleanliness was okay.
Self
10/10
Exceptional
26 Apr 2026
Hannah
Property was clean and tidy. Shower was spacious however room was very noisy even on the 10th floor and hot, fan was offered in the room as no air con available.
Potentially could do with some updates and offer blackout blinds/curtains
Friends_and_family Family
8/10
Excellent
26 Apr 2026
Jeremy
Gym is currently closed
Self
10/10
Exceptional
26 Apr 2026
Alex
All the staff were well dressed, well spoken and kind.
Partner
10/10
Exceptional
24 Apr 2026
Lillie
Amazing hotel, will be staying again in fitted, staff are lovely and helpful
Friends_and_family Friends
10/10
Exceptional
20 Apr 2026
Kerry
Great location, custom service & clean.
10/10
Exceptional
15 Apr 2026
Louise
Huge thank you to Angela at breakfast for going above and beyond to get me some decaf coffee that took my allergy into account.
2/10
Poor
12 Apr 2026
Tracie
We went so you dont have too! Music from bar opposite till gone midnight meant 2 nights little sleep with all noise after traffic etc breakfast nevwr replenished staff at breakfast so rude save your money book somewhere else they think its finny at reception when they ask you how was stay and you explain not good so noisy and they say yes those rooms facing the bar are really noisy well why not tell us on check in ?!?!
Friends_and_family Friends
10/10
Exceptional
06 Apr 2026
Megan
Spacious room, lovely staff. Breakfast was excellent and the location was very central!
Friends_and_family Family
10/10
Exceptional
03 Apr 2026
karolina
Clean room,clean bathroom,new showers .Staff friendly.Downstairs was bar restaurant with lovely food and drinks
Partner
10/10
Exceptional
01 Apr 2026
Jason
Great location in center of newcastle
Business
10/10
Exceptional
29 Mar 2026
Sebastian
I Like this Hotel, easy park with short walk from qpark
Business
6/10
Pleasant
29 Mar 2026
Angela
The rooms where not very clean there was hair extensions from previous quest in room … bedding had marks all over it.
Went for breakfast about half nine and was nothing there one sausage and four eggs 5 croissants.
Staff where very friendly and nice
Friends_and_family Family
10/10
Exceptional
27 Mar 2026
Raymond

Great efficient check in, friendly staff, clean room, yummy breakfast
Would definatly stay here again
Self
8/10
Excellent
20 Mar 2026
Stephen
Everything was as expected and what an amazing view
Partner
8/10
Excellent
19 Mar 2026
Brian
Comfortable stay. No issues at all.
Love the Newcastle FC theme
Self
6/10
Pleasant
17 Mar 2026
Claire
Room and hotel clean and nice check in staff. Disappointed with breakfast at the hotel. We went to breakfast a hour before the finish time and no pastries, not much variety of fruit, had to wait a long time for hot food items to be replenished and also just instant coffee no coffee machine to pick different types of coffee or hot chocolate.
Also very noisy outside hotel at night. Had booked it as near daughters accommodation but very loud music from The Shack opposite outside football stadium.
Family
8/10
Excellent
15 Mar 2026
Richard
Reception staff quick & helpful. Room clean & spacious. Tea/Coffee/Kettle provided along with a microwave & fridge. Noisy music from NUFC bar opposite until early hours. Get a room at the back to avoid this. Good breakfast choice but pricey at £19.
Friends_and_family Friends
10/10
Exceptional
14 Mar 2026
Jacque
Fantastic central hotel to stay in when visiting Newcastle. Rooms are perfect and staff could not be more helpful.
Partner
8/10
Excellent
11 Mar 2026
Steve
Great location, but no security as anyone could enter the lobby and accommodation floors via unsecured lifts.
6/10
Pleasant
09 Mar 2026
Michael
Great location. The stack is loud but can’t be helped we slept well anyway. Mattress is comfy and great selection of tea/coffee.
Bad points: I asked for my room to be cleaned and it wasn’t. The shower water doesn’t fully drain away causing the bathroom floor to flood every time you use it. The condensation in the room was terrible. Window ledges soaked and mouldy.

For the price I personally wouldn’t stay again. From the reception it looks great but rooms need a lot of work. There is plenty of better hotels in central Newcastle for a better price.
8/10
Excellent
08 Mar 2026
Robert
Great location for going to see Newcastle United (St James Park)
Partner
10/10
Exceptional
06 Mar 2026
Nick
Good value room, staff very pleasant throughout my stay
Self
10/10
Exceptional
05 Mar 2026
John
2nd time I've stayed here. Will stay again the next time I'm in Newcastle.
Self
10/10
Exceptional
05 Mar 2026
Ian
Perfect
8/10
Excellent
28 Feb 2026
Deborah
Very friendly staff at check in and out and hotel great location for the football stadium!
Partner
8/10
Excellent
27 Feb 2026
Robinson
One to two staff stood out
Partner
10/10
Exceptional
26 Feb 2026
Anthony
Great stay
Business
6/10
Pleasant
25 Feb 2026
Lisa
I would like to say this is almost good 3.75 stars.
The room although on appearance good there were a number of issues albeit minor that over the duration of the stay was a let down considering the upgrade we had paid for.
The carpet was frayed, cups were dirty a their was only a water glass each but we had a kitchen in suite therefore if we had wanted a drink we didn’t have a glass. When we asked for this the bar staff were quite put out.
The glass doors that slide to room and bathroom are quite noisy so can disturb sleep.
The heated towel radiator doesn’t work.
The shower leaked over the floor.
Carpet was frayed.
In addition as a couple staying 2 nights the complimentary tea and biscuits was limited with 1 pack of 2 biscuits between us!
We had upgraded to this executive suite
And paid as a treat for our anniversary.
It seemed a shame that all these minor things had let the experience of an upgrade down.
On check out we advised reception and whilst this isn’t their fault I was told it would be passed on.
I’d have expected out of courtesy perhaps some contact or acknowledgement to the upgrade fee but nothing was done to mitigate this.
I am disappointed by this.
Partner
10/10
Exceptional
25 Feb 2026
Julie
The room was very comfortable, friendly staff
10/10
Exceptional
22 Feb 2026
Terence
Excellent room facing the gallogate end of Newcastle United football stadium. Room comfortable and clean. Nice hotel
Partner
10/10
Exceptional
16 Feb 2026
Paul
Everything was good
Leisure Partner
2/10
Poor
10 Feb 2026
Verified traveler
The room and stay was terrible no sleep dirty mattress and bedding noise all night had to leave on Saturday so for 265 was waste money
6/10
Pleasant
09 Feb 2026
Claire
Room was tired - broken bathroom door.
Breakfast was also poor.
Friends_and_family Family
6/10
Pleasant
08 Feb 2026
Michael
Rooms a bit dilapidated. Staff friendly and helpful. Check in was efficient. Fair bit of noise even after midnight from stack across road, although this wasn't an issue for me personally-it may be for others. Gets 3 stars for it's cold shower however. Not great at all.
Leisure Family_with_children
6/10
Pleasant
08 Feb 2026
Julie
Room was acceptable except for bathroom. Full length glass door which didn’t shut properly and hung wonky so left large gap and no privacy. However , once mentioned the handy man fixed it, no heated towel rail so had damp towels all weekend and no hot water both mornings. Not sure if I would book again
Partner
10/10
Exceptional
08 Feb 2026
Sarah
The room was cute
6/10
Pleasant
01 Feb 2026
Paul
I feel the room would benefit from a radiator in the living/kitchen area of the room. This part was very cold. I would also recommend a heated towel rail in the bathroom. I feel the breakfast was also average. Bacon and hash browns were overcooked and the toasters were cheap and took ages to toast your bread
Partner
6/10
Pleasant
26 Jan 2026
Judith
Rooms very small. Mold around windows and overall a bit shabby.
Partner
10/10
Exceptional
24 Jan 2026
Sarah
Staff very helpful
Partner
2/10
Poor
24 Jan 2026
SP
25 minute queue to check in.
Poor double glazing = noisy room.
4/10
Poor
21 Jan 2026
Neil
No hot water for 3 night stay. Staff tried to tell me how to use a tap to get hot water. I’m a shopfitter with 35 years experience.
Business
8/10
Excellent
19 Jan 2026
Colin
Very happy with the room (bed, shower, desk and tv great). Perfect location also. I will come back to try the food and drinks as was sadly only in the hotel for one night.
Business
8/10
Excellent
19 Jan 2026
karl
Yes
Partner
10/10
Exceptional
18 Jan 2026
Rachel
Room was spotless, staff were really friendly, easy check in
overall a great stay
Leisure Friends
8/10
Excellent
18 Jan 2026
Mark
Great hotel centrally located - metro stop next to hotel.
Had executive suite with balcony- balcony view was of a building site - don’t bother with this unless you want to smoke / vape at your room - staff said to book high level at the front and there are great views.
Leisure
10/10
Exceptional
17 Jan 2026
annmarie
excellent stay got upgraded to a suit beautiful white bedding and robes..breakfast fresh and HOT!
Partner
8/10
Excellent
17 Jan 2026
Martyn
Nice reception. Nice rooms.
10/10
Exceptional
17 Jan 2026
Andrew
Great position
4/10
Poor
11 Jan 2026
Jed
It was incredibly noisy until well after midnight
Business Self
10/10
Exceptional
10 Jan 2026
David
Friendly staff, great location and room was pleasant
Self
8/10
Excellent
10 Jan 2026
Rod
Basic, very small but clean. Did the job.
10/10
Exceptional
08 Jan 2026
jeremy
.
Friends_and_family Friends
10/10
Exceptional
05 Jan 2026
Stephen
Good food
Leisure Partner
10/10
Exceptional
04 Jan 2026
Ben
Staff very helpful, rooms was perfect
Friends_and_family Family
10/10
Exceptional
02 Jan 2026
Janet
Huge, clean room, comfortable bed and kitchenette facilities
Self
10/10
Exceptional
01 Jan 2026
mark
Staff super friendly and helpful
10/10
Exceptional
30 Dec 2025
Stephen
Good menu & bar
Leisure Partner
4/10
Poor
30 Dec 2025
Catherine
Room stunk of cigarettes and sewage from the toilet. Also had problems with parking ticket, which they didn’t stamp properly. Wouldn't stay again
Leisure Partner
10/10
Exceptional
22 Dec 2025
Christine
Room was lovely and clean. Comfortable bed . Would recommend
Leisure
10/10
Exceptional
21 Dec 2025
colleen
Great breakfast selection , staff friendly and attentive . Only 1 lift ( out of 2) was working but didn’t have too long to wait . Ideal location for St James’s Park. Car park was busy but you expect that , waiting for someone to come out before barrier was lifted . Would book here again .
Leisure Partner
10/10
Exceptional
20 Dec 2025
Tim
Friendly and efficient check in. Comfortable room. Very handy for the football👍👍
Leisure Self
6/10
Pleasant
19 Dec 2025
Matthew
Staff were lovely, however the rooms were very dated and the glass door to the bathroom was not on its runners properly so made a terrible noise everytime it was used. Also had a damp smell and was quite a small space.
Friends_and_family Family
8/10
Excellent
18 Dec 2025
Susan
Great location
Partner
10/10
Exceptional
16 Dec 2025
Amanda
we got an accessible room which we didnt want
Partner
8/10
Excellent
16 Dec 2025
Donna
Great central location and good facilities but the room was small and in need of some tlc.
Leisure
10/10
Exceptional
16 Dec 2025
Andy
Great
Friends_and_family Family

Location & surroundings

Sandman Signature Hotel Newcastle
Gallowgate, Newcastle Upon Tyne, United Kingdom

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Sandman Signature Hotel Newcastle

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