Hansen Hotel

2/10

Poor

20 Jul 2026

David

Simple. Don’t stay here. Don’t be tempted. Stay at home. Dirty linen. Real bad. Sinks don’t drain. Showeris a dribble. You the get the picture. It’s cheap…for a reason. Needs a total overhaul. Don’t do it. Bar is great. Great atmosphere. Nice food. But that’s it. Don’t book a room…

6/10

Pleasant

17 Jul 2026

Frederick Roger

If you are looking for a room for the night,then this is an ideal place to stay.
Seems a little expensive for what it is.Paid £60 per night,for a basic double bed with on suite.

Self

2/10

Poor

05 Jul 2026

Claire

The staff were awesome. The room & bathroom felt unclean. Bathroom smelly & shower broken/ loose pipes and difficult to get water that wasn’t freezing or scalding, sink wouldn’t drain. TV & WiFi were not working- staff helped to sort it but it took ages- no instructions for anything, no out of hours number. Pub downstairs was fun & lively with food options, but the music was Loud and banging til midnight. Thin curtains let in the light, noisy road outside, hot room with window I couldn’t reach to open & sparse furnishing. Pretty poop, but great staff

Self

10/10

Exceptional

13 Jun 2026

Jonathan

So poor Kitcken mix no mix cap place not clean have dirty need move future let u know

Self

4/10

Poor

02 Jun 2026

Joe

The room was in need of renovation, the door didn’t feel secure, the bed was old and uncomfortable. The floor was worn and creaked a lot. The bracket holding the shower head was broken so had to hold the shower head to shower. Only one towel and one cup were provided for the both of us to share. The bathroom had mould and smelled of sewage. When we got there the single towel and one of the pillow cases were stained. The wall to the next room was very thin and we could hear everything through it. I had to iron a shirt in the morning. There was one ironing board in the hotel that had no legs so I had to put it on the bed to iron. The iron itself was broken and leaked water when moved around. We were on the top floor so the noise of the pub was not too bad. The room was very hot and the blinds were broken. Was acceptable for a one night stay if you’ve had enough to drink to ignore all the issues. I won’t be staying again.

Partner

6/10

Pleasant

29 May 2026

Roger

Not a hotel, but rooms above a pub. If you just want a room, bed and TV for a low price this is fine (room 3). It didn't help that the fire alarm went off just after midnight but at least there wss someone on site to tell us it was a false alarm. Toilet had an expected step and a showerhead holder that was broken. TV suggested Netflix, but it wouldn't connect, fine for standard channels. Windows kept thenoise out, but just as well it wasn't a heatwave. Plugs smoewhat limited. Either the milk was off or there was some other problem as the coffee was unpleasant.
That said, for the money this was perfectly acceptable and only a 10 minute walk from the top of the City centre.

Self

2/10

Poor

02 May 2026

Patricia

I am an 80 year old lady visiting family in n/c - I had to cut my visit short & return home to S/port due to horrendous bug/ insect bites I endured @ the Hanson Hotel. The bed felt it hadn’t been changed & WF did not work no bedside light hence to use the torch on my fone in the dark to go to the bathroom. Totally disgusted with the whole episode. This hotel should be reported to the environmental agency.

Self

10/10

Exceptional

19 Apr 2026

Hongsheng

Excellent

10/10

Exceptional

18 Mar 2026

Audrey

Clean room. Not too noisy even though it’s above a bar.

8/10

Excellent

12 Mar 2026

Alistair

Didn't try it

Friends_and_family Family

2/10

Poor

16 Feb 2026

Sammi

The room we stayed in (Number 1) is, by far, the dirtiest hotel room I've ever stayed in. The shower is caked in black mould, the sink was half blocked and covered in grime, the microwave was black inside and had old dried food over it, the floor was visibly dirty in both the bathroom and bedroom.
In addition to that the shower head was broken (in two different ways), the plug socket by the bed wasn't even fixed to the wall - but we had to use it to power the tiny space heater which was supposed to heat up the massive empty room (it did not).
We literally bought cleaning supplies and slippers (so not to touch the floor) to make our stay a little more comfortable.
I wasnt expecting the Ritz but for £93 for the night, cleanliness would be nice...

Leisure Family

10/10

Exceptional

10 Jan 2026

PRINCE AKWASI

Staff was polite and room was neat

Leisure Partner

10/10

Exceptional

23 Dec 2025

PRINCE AKWASI

The staff was nice and police

Leisure Partner

8/10

Excellent

13 Dec 2025

peter

Fine for the money

10/10

Exceptional

10 Dec 2025

PRINCE AKWASI

Clean room and good service from staff.

Partner

6/10

Pleasant

10 Dec 2025

Lia

If you just need somewhere to stay for a night, it's fine. It does its job as a place to stay.
However, I don't think I'd want to stay there any longer. The bathroom stank, part of the window sill was missing, the door was hard to lock, and the wifi didn’t work. At least you couldn't hear the noise from the pub.

8/10

Excellent

29 Nov 2025

Andrew

Something else

Leisure Self

4/10

Poor

28 Nov 2025

Amber

The staff were friendly but the room was below standard with broken windowsills and stained sheets, would have preferred the bathroom door to shut properly.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Christopher

Friendly staff and great price.

8/10

Excellent

16 Nov 2025

DAVID

TV didn't have many channels, but a good simple place.

4/10

Poor

16 Nov 2025

Mark

No parking available despite it being on their page. The whole hotel felt shabby, bed was uncomfortable and room was cold, only had a single duvet on a double bed and no suitable way of heating the room

Partner

10/10

Exceptional

05 Nov 2025

Claire

Fantastic room for the price, comfy beds, good telly, nice bathroom... it's not posh but does the job perfectly

Friends_and_family Family

4/10

Poor

30 Oct 2025

Christian

The hotel is central at a good location. You can get to the centre in 20 mins by walking or by taking public transport. The staff is also very nice. The hotel is located above a nice pub, which you couldn't hear in your room.

The room was very simple. The bathroom is very small and was mouldy. There were no hangers or doors in the closet, so it couldn't really be used. There is a mini fridge in the room, but it wasn't the cleanest. Same goes for the floor and the towels.
Overall, if you are looking for a cheap and central option for a night or two, this hotel is alright.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Richard

Theres was only 1 cup in room no tea but coffee
Tv wouldn't connect to Internet but a guy did change it for another one
Bed was comfortable and shower piping hot

Partner

4/10

Poor

26 Oct 2025

Owen

Staff were friendly, bar was good, room was basic. Lights didn't work, sink tap didn't work in kitchen, toilet seat was loose, paint on walls was scuffed, bed was creaky,

Self

6/10

Pleasant

26 Oct 2025

Katarzyna

Close to the city centre, top floor - quiet stay, a bit dated room and the building. Nice and friendly people at the reception/bar. No heating, so we were quite cold. Comfy beds.

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Peter

I stayed here during a business trip and really enjoyed it. Just be clear going in--this is a small room above a pub, so don't expect a lot of hotel conveniences. But it was clean, the bed was comfortable, the shower was great. And it was convenient to have a pub downstairs.

You're about 10 minutes walk to the city centre, with a Metro station a few minute away. Very convenient.

4/10

Poor

19 Oct 2025

Millie

Room looked a lot nicer than you'd expect from the outside and it was clean, but... Mattress was just lumps, the door had clearly been broken into at some point and felt very unsafe - there was nothing to prevent anyone walking upstairs from the bar and easily forcing entry into the room. The TV didn't work - the aerial was broken. The room was cold and there was a lot of noise from the bar below until after midnight.

Partner

10/10

Exceptional

16 Oct 2025

Emmal

Lovely and friendly people.

8/10

Excellent

16 Oct 2025

Emanuele

Interesting hotel, just above a pub and to get to your room you have to go through the pub.
The bathroom was ok, but in the shower I only had hot water, no way to make it a bit colder

Self

10/10

Exceptional

10 Oct 2025

Chloe

Staff were very welcoming and polite. We had an issue with the telly in the first room they put us in, when speaking to the staff about this they decided to move us rooms which was so thoughtful. They didn’t have to do this. For it being a little hidden gem we will definitely be back!! Once again thank you to the staff at Hansen Hotel. We felt so welcome and check in was so easy also.

Partner

8/10

Excellent

08 Oct 2025

Leigh

Exactly what was need for a one night stay.

Partner

2/10

Poor

06 Oct 2025

Maureen

I did not like anything about this hotel its not called the hansen any more its the cog and wheel...it was absolutly freezing filthy and mouldy and the mattress had more brown marks on it than a patchy muddy garden..im still waiting for my refund i was in the hotel no longer than about less than 2 hours.. its a health hazard its disgusting i dont recommend anyone staying here.. .i have photos to prove the state of it....

Leisure Partner

8/10

Excellent

06 Oct 2025

Mark

Great location and excellent price but some issues with room. Wasn't the cleanest and had no running water in kitchen.

Partner

10/10

Exceptional

27 Sep 2025

Les

Room was nice and spacious. The staff were excellent and the bar on the ground floor is wonderful and the area is great, a good location close to the city centre.

Self

6/10

Pleasant

17 Sep 2025

kamal

There is no maintenance at all. The shower gives only boiling water and I couldn’t take a single shower during all my stay. The TV isn’t programmed to any channel. No Garbage basket in the bathroom. The Fridge is too small and we have to demand it. No microwave.

Business_and_leisure Family

6/10

Pleasant

31 Aug 2025

Rachel

Cheap and clean room but full mobility needed!

The room is on the top floor above the pub. It was clean and warm but very basic. There was aTV but it had no signal, there was a kettle but 1 mug and 1 glass. Only instant coffee no tea available. The shower room had extensive signs of mould and the shower had 2 temperature settings cold or very hot and was very slow to drain. There are 2 car parking space’s outside the pub next to the main road so we had to park in a pay and display car park around 5minutes walk away on very busy road.cheap for one night to catch up family nearby but no longer and not one I would repeat.

Friends_and_family Family

8/10

Excellent

27 Aug 2025

Noah

Good friendly staff and close to the city centre.

Leisure Self

10/10

Exceptional

25 Aug 2025

Deborah

all friendly staff and esay to get place

8/10

Excellent

21 Aug 2025

Glenn

For a cheap room for a night its ok, no issues great little pub downstairs, food and drinks was spot on.
Plenty of parking around the area.

If I was in that area again, I would book it with no hesitation..

40 quid for a big city stayover bargain.

Partner

6/10

Pleasant

11 Aug 2025

Verified traveler

Good location, short walk to city centre and at James park, nice bar downstairs.

Bed was comfortable, shower ok and kettle/TV etc.

Rooms were clean enough but really run down and could do with a paint

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

james

Hanson Hotel. Above excellent pub.

Was pleasantly suprised after reading some poor reviews.
Lovely clean and spacious room. Great location for City centre. ( 1 mile ) Very clean , and at a very good rate.
Would definately recommend this to others.

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

GRAEME

It's more a pub with rooms rather than hotel. Decor is in need of upgrade. Quite noisy.

4/10

Poor

01 Jul 2025

Cora

Filthy conditions floor was dusty and dirty skirting boards all covered in crap shower had mould everywhere in corners and just on the tiles themselves felt dirtier getting out the shower than in hotel carpet generally looked 150 years old and was black all up the hallway but the worst part is me and my friend have came back covered in bites which we think were from bed bugs price was reasonable but I feel like the hotel is just a general health hazard. Kettle has smegma in it and furniture looked like they’d pulled it out a skip

Leisure Friends

10/10

Exceptional

28 Jun 2025

Jeremy

Room above pub, took while to find as looking for hotel name not name of the pub! But room was ok and good food drink in pub downstsirs

Self

10/10

Exceptional

10 Jun 2025

Aonghus

For the price, (£32) for a night it was spot on. All I wanted was a bit of tv a hot shower and a bed and all of that was available. Staff were very friendly, smart young people who seem to run a good little enterprise. Lively little pub with music on and football competing for noise. Tried to book again the following night but nothing left. Will definitely return. 15 minute walk from town centre.

Business

8/10

Excellent

03 Jun 2025

Rukayat

The hotel was very clean the service was okay but there's need for improvement on Staff - costumer relationship

Self

8/10

Excellent

26 May 2025

Chris

Hanson Hotel, Cog and Wheel.

Check in was a breeze, staff were friendly and helpful, room was spacious, bathroom was cramped but clean, bar was lively, food looked great but I didn't have time to sample it, can't ask more for a budget hotel to be fair. Location is very handy for the city centre too. I would stay here again.

Self

8/10

Excellent

19 May 2025

Andrew

Hansen Hotel and Cog and Wheel pub.

We stayed for two nights.The room was a very basic en-suite, with tea/coffee, kettle and microwave. Hair dryer,iron and ironing board were also available.
The pub downstairs was good for watching sports, a decent collection of drinks. We didn't actually have a meal there but the food did look good.
Location is approximately a 15 minutes walk from the city centre.

Partner

6/10

Pleasant

18 May 2025

sarah

The property was very lovely, the pub downstairs was lovely as well, even though it was very busy and loud on the evening we couldnt hear it upstairs. The dining around the hotel was quite limited and the room, whilest it was lovely and quite spacious, was incredibly cold even whilst using the space heater provided. The pillows were also a little uncomfortable.

Leisure Partner

8/10

Excellent

09 May 2025

Stuart

It was conveniently placed for transport. WI FI was weak.

Leisure Partner

8/10

Excellent

27 Apr 2025

Trevor

People in the pub-(it’s not a hotel really as its rooms above the pub) are excellent. First class friendly people. Food (burgers) really tasty. Student / young people Saturday evening. Rooms are pretty dated - old shower tray wouldn’t empty so feet had a bath- but fine for a couple in nights (up in Newcastle for football) just to sleep in before getting up to enjoy the City. Walk to main shopping area/ city and football ground. Friendly people. This is not a 5 star Hilton esque hotel- but that’s not a problem - didn’t expect it. Plus points- the bar staff and workers are so great! Negative - area is a little run down/ graffiti and fortune building next door was derelict so could park there.

Leisure Friends

4/10

Poor

30 Mar 2025

Janice

NUFC Victory Parade weekend

This is not a Hotel it’s just rooms above a pub which are very basic with the switches taken of the only Radiator in the room so it couldn’t be turned on so the room was cold.no mirror in the bathroom to get shaved ect & only one towel provided for 2 people.the positives where the staff where nice & friendly the bedding was clean & the free toiletries where a nice touch.

8/10

Excellent

23 Mar 2025

Paul

I will stay again.

Basically a fantastic location and great value for money. Really comfortable bed, hot water, great staff, good food. Slight niggles. Internet hit and miss, abit noisy until 12.00am, no bedside tables or lamps.

Friends_and_family Family

4/10

Poor

23 Mar 2025

Megan

Mouldy

Stayed in a double room (room 1) and there was mold everywhere; on the baseboards and in the shower. The mattress was stained and yellow and ended up getting moved rooms after we complained

Partner

8/10

Excellent

09 Mar 2025

Paul

Basic but clean & comfortable.

A handy hotel above a pub in Jesmond. Basic but very clean & comfortable. Shame the room advertised 15 percent discount on food and drink downstairs is no longer available.

Friends_and_family Family

2/10

Poor

23 Feb 2025

Verified traveler

Dirty and not fit for purpose

To check in, you go to the bar which felt a little weird and the pin stopping the bar customers from coming up stairs was never on. The room was in need of deep clean. There were marks all over the walls, the shower head was disgusting and had copious amounts of build up. The shower head also could not be moved up or down as it was broken. Everything was poorly put together with misshaped bits of wood hiding things about the room. Mirrors had not been cleaned and we had to clean them ourselves to actually use them.

The beds themselves were actually okay and comfortable enough, and the location of the hotel was great with the main part of the town within walking distance. Staff were also friendly.

I wouldn’t recommend. It really would not take much effort to clean the room properly.

Friends_and_family Friends

4/10

Poor

11 Feb 2025

Taylor

There was blood in the bed…

This is less of a hotel and more some rooms above a busy and loud pub. It was very hard to get in contact with the staff as it was listed there was parking available which there was not. There was a tiny space that about 1-2 cars could fit that was blocked so we ended up going to a car park.
Our room was on the top floor which did not help with the sound, there were loud drunk people coming up all hours.
The room itself was very sparse, cold and we found blood smeared at the end of the bed (I took photos) the door lock to our room felt very unsecure. A hard push would have let anyone in. The running water smelt very strongly of eggs and the bed didn’t seem very clean.
Overall I wouldn’t recommend this, the only good thing I can say is that it was close to where we needed to go.

Partner

6/10

Pleasant

18 Dec 2024

Gary

One night Newcastle trip

Great for one night and location good for city but parking an issue. Room basic

Friends_and_family Friends

6/10

Pleasant

16 Dec 2024

stuart

Up a staircase in a pub in the student area. Its what you'd expect though the drinks in the bar were surprisingly expensive

Leisure Family

2/10

Poor

05 Dec 2024

James

Absolutely freezing cold room with a small radiator that hardly worked and a minute oil filled electric radiator. We had to sleep in our clothes. The socket by the bed had a big scorch mark on it and the 2nd internal door to the room had a massive gap at the bottom. Room was a fire risk.

10/10

Exceptional

27 Nov 2024

Brian

Very frendly staff n welcoming bed very comfortable

Business_and_leisure

8/10

Excellent

03 Nov 2024

Verified traveler

Average

Decent enough but unfortunately the room was cold because the heating wasn't on! The apps on the tv wouldn't work which is a shame. Looks like they don't do breakfast anymore which wasn't great, no parking available on site so had to use a council run carpark around the corner! Wasn't bad,wasn't great! No staff around @ checkout either??

Self

4/10

Poor

03 Nov 2024

Alison

Really disappointed, room was completely inadequate, freezing cold, and really noisy.

Leisure Family

8/10

Excellent

02 Nov 2024

Cora

Lovely stay, good quality for a budget hotel. Thank you!!!

Leisure Partner

2/10

Poor

27 Oct 2024

Michael

Shower was mouldy and the bed had hair in it

Leisure Family_with_children

2/10

Poor

14 Oct 2024

Verified traveler

dont go with the photos everything is bad untidy

not as same in this photos not even cleaned beside the bed has spider webs not hot water smells bad the heater and other things photos are fake. heater was not heating enough even outside temperature was 5 degrees not good at all

Partner

6/10

Pleasant

03 Oct 2024

Verified traveler

Ok-ok

The rooms are large but lacks cleanliness, yes its cheap but the bathroom has mold and shower head too. They dont share the pubs wifi, instead ask you to connect with public free BT wifi, when you approach the bar saying there's not enough signal in the room to connect that, a guy who wears glasses with an attitude keeps trying to connect the public wifi as if you are dumb and didn't try that. It might be he's having a bad day but i dont expect him to show his frustration on customers. The sheets and towels are clean. Room can be more cleaner, bathroom needs a thorough clean. Other than that nice and passable.

Business

2/10

Poor

18 Sep 2024

Anthony

Loud music til late best avoided if you want to sleep

Leisure Self

8/10

Excellent

10 Sep 2024

Verified traveler

Old carpets need replacing. Bit more experience on Customers Service could be done. Just needs a revamp if you ask me. It be perfect when done up to a excellent standard. Just what let it down was not enough evidence was given to on the phone come to Parking. I understand your trying to run a business though a lot of visitors come far and wide into Newcastle and need this vital useful information. Just makes it's unnecessary stress experience.

Friends_and_family Family

6/10

Pleasant

07 Sep 2024

Ian

It was ok. The rooms are very tired and the whole place needs a refurb. The lights are annoying as only one main light which is very bright!

Leisure Self

8/10

Excellent

29 Aug 2024

Harry

Overall very good, Wi-Fi doesn’t work at times

6/10

Pleasant

17 Aug 2024

James

There was a rat in a cage at the back entrance

Business Pet

6/10

Pleasant

10 Jul 2024

Peter

reasonable basic rooms but television did not work on any usual channels and the room clearly had a damp
problem. No low light option - just bright lights controlled by one switch. Bed was comfortable and shower clean.

Leisure Self

6/10

Pleasant

01 Jun 2024

Nichola

Quite noisey from other guests/ staff? Banging in night from what i dont know, next door quests very noisy at early hours.
Clean room / bed. Shower head especially needs a really good clean. Toilet doesn't flush very good. Toilet area needs a bin.
Not sure guests rooms are as safe as they could be as pub toilets are opposite hotel rooms and the lock isnt even lockable. Hall way could do with an upgrade.
All in all we only used it as a sleep base so not too bad but for a longer stay it wouldnt suit our needs.
No staff around to check out so we just let ourselves out.

Leisure Family