Name: Hampton By Hilton Newcastle
Address: Baron House Neville Street, Newcastle Upon Tyne, NE1 5EN, GB

6/10

Pleasant

20 Jul 2026

Gillian

Room fine, breakfast cold

Partner

10/10

Exceptional

19 Jul 2026

Hamanti

We liked the central location of the hotel. Queen Bedroom was comfortable and clean. Good air conditioning. Staff were helpful and smiling. The breakfast was excellent. There's no car parking with the hotel but a discounted rate was given for Times Square car park 10 minutes walk from the hotel.

Partner

10/10

Exceptional

15 Jul 2026

Aryaan

……………………….

10/10

Exceptional

15 Jul 2026

Janet

Very quiet hotel opposite Newcastle rail station. Very pleasant staff, room nice and roomy. Breakfast adequate.

Partner

10/10

Exceptional

14 Jul 2026

Marie

We stayed during the heat-wave and we were delighted with the air conditioning.. allowed a really good night's sleep. The bedroom was clean and functional but two tiny quibbles .. no reading lamps beside the bed and no proper make-up mirror .. no proper lighting for this. The staff were wonderful .. helpful, kind, friendly, enthusiastic and patient .. they couldn't have been better. 6 stars!
The breakfast was ok .. no frills .. the coffee was dire .. could have been more fresh fruit.
The location was perfect .. in the centre of everything yet not noisy, opposite the main station, near shops, art galleries, museums and theatres. I highly recommend staying here.

Partner

8/10

Excellent

13 Jul 2026

Amanda

Hotel is very close to the train station, yet room was quiet. Staff were friendly on arrival and quick check in. Room was very clean with air conditioning and the bed was comfy. The breakfast had excellent choice of food and drinks.

Partner

10/10

Exceptional

12 Jul 2026

Jim

Clean hotel and friendly staff. We situated building right next to the Railway station.

Self

10/10

Exceptional

08 Jul 2026

Patricia

Very friendly staff. Rooms were spotless. Very nice breakfast complimentary

Friends_and_family Friends

8/10

Excellent

07 Jul 2026

Rebekah

The room was lovely and cool on a hot trip. very clean. Staff were friendly and helpful. Breakfast is continental and cooked, lots of options, time it well though or the bacon's all gone 😀. lovely bathroom with walk in shower. Only thing was I was a solo traveller but the room I was in had a connecting door to the room next door. was a bit unnerving but wasn't an issue I the end. maybe a consideration if hotel aware you are solo travelling. 4.9 outta 5 really, will use on next visit.

Self

10/10

Exceptional

05 Jul 2026

Senthil

The breakfast was great, service was excellent as well

Family

8/10

Excellent

02 Jul 2026

Samantha

Great location opposite the railway station. Rooms are clean and have all the essentials. Breakfast is serviceable and the dining area clean.

Self

10/10

Exceptional

30 Jun 2026

Josephine

Helpful friendly staff very lean rooms

Self

10/10

Exceptional

29 Jun 2026

Simon

Everything great at a reasonable price and right opposite the main train station - would stay here again without a doubt

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Mi Yung

This is an excellent hotel in all aspects. It is right across the street from the Newcastle train and metro station, which gives easy access to many beautiful places near Newcastle (e.g., Tynemouth, Durham, etc.). The room was spacious, conveniently designed, and clean. The staff was helpful and professional. The hot breakfast was also a good way to start the day. I am a seasoned traveler and have stayed at a variety of hotels. This is one of the most comfortable hotels I would recommend. It is even better than its parent, Hilton.

Self

10/10

Exceptional

25 Jun 2026

Wendy

Great room with brilliant views of the city.
Great location. Breakfast included which was good with plenty of choice. Would definitely stay here again.

Self

8/10

Excellent

22 Jun 2026

William

Very helpful and welcoming staff (a credit to your hotel) but was a bit disappointed with breakfast. Not a great selection of chopped fruit (just peaches one morning) and only egg was a kind of overcooked omelette!

Family_with_children

10/10

Exceptional

11 Jun 2026

David

The Hampton at Newcastle is literally across the road from the main train Station and Metro, so that is a big bonus. The Hotel Room was very good and tea/coffee facilities in room. Staff were most helpful and very pleasant. Idea and no complaints.

Self

8/10

Excellent

06 Jun 2026

Michael

Hotel and room great,breakfast very good
Not hotels fault but room behind us through wall where bed was were very noisy,shouting and banging on walls after 3,started again after 5 so had poor nights sleep

Partner

6/10

Pleasant

05 Jun 2026

Siobhan

Generally a nice hotel, good location and facilities. However, member of staff came banging on the door at 11 saying in a patronising tone that we were late checking out and did we require a late check out despite our confirmation and all subsequent booking info and the check in staff telling us it was 12....... Liked the hotel but this meant we left in a rush

Partner

10/10

Exceptional

31 May 2026

Damien

Location is brilliant, room was really comfy and staff were really helpful.

Partner

8/10

Excellent

30 May 2026

Lissette

Staff really helpful at desk
Room was cleaned ok
Breakfast good variety
Air conditioning good

Friends_and_family Family

10/10

Exceptional

28 May 2026

Sarah Louise

Air conditioning was beneficial due to the warm weather. Breakfast was great and hotel was clean

Partner

10/10

Exceptional

26 May 2026

VLADIMIR

Nice clean hotel.

Partner

10/10

Exceptional

25 May 2026

Brian

Everything from checking in to checking out staff was very polite amenities 10/10 I stay at Hampton by Hilton in York a few times a year but I will definitely be back in Newcastle

6/10

Pleasant

25 May 2026

David

Bathroom was terrible toilet didn’t flush sink didn’t drain and shower fitted with seat that didn’t fold up so made things difficult
Booked ‘queen room ‘ thinking queen sized bed WRONG normal sized bed
Breakfast was a free for all which was manic

Partner

10/10

Exceptional

24 May 2026

Jennie

Although

10/10

Exceptional

23 May 2026

David

Great hotel a stone throw from Newcastle Central Station. Plenty bars, shops and restaurants nearby.

Very clean room, corridors and public areas. Helpful, friendly staff. Room a good size for a family of 3. Even had a safe which you don't often see. Aircon good (once we worked out the best settings!). Comfortable beds. A tiny bit of street noise but nothing that would keep you awake. We heard nothing from other rooms (above/below/adjacent).

Breakfast usual \"free breakfast\" fayre. Food was plentiful, hot and well stocked. Restaurant was kept very clean during service. Nice bar/lobby area too. They do have bar food but we didn't try it. Would definitely come back when back in Newcastle.

Friends_and_family Family

6/10

Pleasant

22 May 2026

Jordanne

Check in was quick and easy , staff were friendly, the breakfast was fantastic but the bed was rock solid. Unfortunately we ended our stay early due to not being able to sleep on the hard springy mattress.

Partner

10/10

Exceptional

20 May 2026

David

Good value for money comfortable modern hotel ideally placed for central Newcastle and the main train station.
Rooms well sound proofed.
Price includes generous breakfast options.

Partner

8/10

Excellent

16 May 2026

David

Nice 3 day stay. Good location for the station. Room was clean, breakfast was ok.

Friends

10/10

Exceptional

11 May 2026

ALAN

The room was spotless bed was a bit uncomfortable breakfast was excellent hotel spotless and staff was very helpful

10/10

Exceptional

04 May 2026

Shirley

The staff were very welcoming also well mannered and excellently dressed in uniform
Breakfast was brilliant loved all the different choices. Rooms were cleaned very day and clean fresh towels every day great tea facility ability in room

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Dorothy

Good hotel, close to station. Staff very friendly and helpful. Room a good size, excellent shower. Breakfast adequate with plenty of choice

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Chris

Breakfast was great, all 3 of our rooms booked had permanent issues with air conditioning and bathroom extraction where they did not work at all, so there was no air flow in the rooms and was hot all weekend. Maintenance came and reset the fusebox but it failed almost straight away after. We were supplied small fans but not great considering the hotel we thought we were booking. Other than that we had a lovely stay but feel slightly let down with the room circulation.

Friends

6/10

Pleasant

23 Apr 2026

thomas

Online says soundproof rooms cant be if you can hear the night club from the 5th floor also there is a washing in the 5 floor as was going off early then 7am. Room needs a good clean dust on paintings in room and light fittings.
Staff checking in were awesome, security trued telling me in a night time that was only my name in the room but I was the one the wrote the names but was quickly sorted. Didn't get much sleep come out the room next dat and next door had McDonald's all over the hallway didnt stay for breakfast just wanted leave so left first thing

Partner

8/10

Excellent

21 Apr 2026

Phil

Breakfast was good, clean room and hotel. Car park they recommend is a good 10-15min walk so just be aware

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Yvonne

Had a nice wee break here and although we arrived a bit early we got into our room right away nice touch that ! staff couldn’t have been nicer, our room was clean and comfortable with a really good walk in shower 👍 Have to mention breakfast it was excellent plenty to choose from both hot and cold ! As it has been mentioned before don’t miss out on it really tasty ! All in all perfect stay 👍👍

Partner

6/10

Pleasant

18 Apr 2026

Paul

The staff are the stars here, being extremely friendly and helpful throughout, but the property itself is tired and needing work. Fine for a couple of days if you're out and about and needing a very central hub but beyond that I'd be looking for something a little less rough around the edges.

The front desk is shared with the bar but service was quick and friendly at both, with a limited bar selection and light meals available.

Breakfast is included, and was fairly good - basic selection of hot items and your standard suite of cereals, porridge, yoghurt, fruit and pastries in a self-service buffet. We didn't have to queue or wait around for anything on any day and staff were helpful and quick in clearing tables to make decent use of the small dining area.

Room was usable and cleaned daily but needed repair - one of two towel hooks had partially detached from the wall and couldn't be used, the bathroom door lock was damaged and only usable by force, the threshold strip between the wooden entry area and carpet was missing screws and a trip hazard, and the sofa bed mattress was all springs and no padding. Given its location it's also fairly noisy throughout the day and at night from the surrounding bars, pubs and streets though that's likely an issue with any hotel in the area.

All in all, cheap and cheerful for a night or two with a decent included breakfast, but in need of maintenance (and, I suspect, has been for some time). No regrets, but won't be back.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Valerie

Clean Room and bar area. Staff very helpful. Good check in. Plenty of choice at breakfast

Partner

8/10

Excellent

10 Apr 2026

Silvia

Pros: Great buffet breakfast, exceeding expectations! Good location (right opposite train station), massive windows with views of the city. Shower pressure and cleanliness was great too.
Cons: bed bases need sorted. It’s basically a piece of plywood which makes the most annoying noise when you do as much as breathe. Mattress was comfortable enough. We were on the top floor and noise in the corridor wasn’t much of an issue as it seemed to be quiet, but expect to hear anybody walking past as if they were in the room.

Family_with_children

8/10

Excellent

09 Apr 2026

Amy

Room was great for what we needed. Bed mattress a little uncomfy but a good nights sleep for everyone. Breakfast was fab, with plenty of choice including fresh fruit and a waffle maker.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Steven

All good, breakfast average

Partner

10/10

Exceptional

05 Apr 2026

Sarah

Great location

Business

10/10

Exceptional

04 Apr 2026

Rakshith

Everything was perfect

Partner

10/10

Exceptional

02 Apr 2026

Ori

Will visit again the food was very good and fresh

Family_with_children

6/10

Pleasant

30 Mar 2026

Rina

Room was clean, shower was amazing! and the toiletries. Reception could have been a bit more friendly. Breakfast was good, a good and wide selection of hot and cold items. Location was great. Good to have a safe and tea and coffee in the room. Loved that there was a guy checking people in when we came back late, felt secure because of that

Friends_and_family Friends

6/10

Pleasant

29 Mar 2026

mariya

The rooms were cold even with the heating on, the quilts were like tissue paper. My room was a bit run down with scuffs etc on the walls and small holes in the curtains that let the light through early morning.
The car park they recommend is at least a 10 minute walk away if you walk fast. Not sure they really think about disabled guests re parking.
On returning at night we were stopped at the door and asked for our name and room number and ticked off a list. I couldn’t bring my friend up to my room to lend her a coat as it was freezing and they were staying in a hotel a bit further away.
The positive is that it’s in a good location for the bars and apparently the breakfast is really good- but I don’t manage to get to try it due to not being able to get out of my pit in time!
This hotel is very expensive and I’m not sure it was worth the amount I paid to be honest compared to what friends had paid for their hotels close by.

Friends

6/10

Pleasant

29 Mar 2026

Diane

Location excellent
Hotel has absolutely no security anyone could break into your room
There is one guy at night that sits near the entrance but during the day anyone can float around the hotel there is no security to the room floors
Also the double bed on one side huge amount of space the other side of the bed is so close to the wall I twice her my foot of the skirting board & the bed isn’t comfortable I know a well known chain whose beds are amazing
Also the racket when people come back late at night the doors just BANG shut so that would wake you up
The breakfast is good

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Adam

Great hotel. Staff great. Room tidy and comfortable. Breakfast very good. Will book again

Partner

8/10

Excellent

28 Mar 2026

GLEN T

Great value stop in the city centre right next to the Railway Station. Excellent buffet breakfast.

4/10

Poor

22 Mar 2026

Sheila

Breakfast awful

Partner

8/10

Excellent

20 Mar 2026

Richard

Room was clean and tidy. Decent size. Comfy bed and sofa.
Bar had a basic selection, but very expensive.
Staff were friendly
Car park discount had only partially been applied by hotel staff so ended up paying more than stated on welcome email

Partner

2/10

Poor

18 Mar 2026

Mike

Asked for a Vat receipt from reception and over expidea and not been sent one

10/10

Exceptional

16 Mar 2026

Gavin

Superb stay

Friends_and_family Friends

6/10

Pleasant

16 Mar 2026

Keith

Buffet breakfast not great but overall experience was ok. Great location opposite central station and close to city centre stuff

8/10

Excellent

14 Mar 2026

Daniel

Good location
Friendly staff
Security on the door at night which is good, very friendly guy
Comfy bed, hot shower with good pressure
Late check out which is good 12pm

Self

6/10

Pleasant

11 Mar 2026

Sarah

Central location opposite railway station and close to shops etc. Room was generous and clean, although as the duvet was thin and the room temperature setting did not correlate with actual room temperature, an extra blanket would have been useful. The car park where a discount is offered is a 10min walk away and this would have been useful to know when booking.

Self

10/10

Exceptional

10 Mar 2026

Dawn

The staff were amazing. We arrived earlier than our check in time and as our room was ready, they allowed us to check in straight away. Being opposite the train station was handy, as it meant easy access to both the Metro Centre and the Airport.

Partner

10/10

Exceptional

09 Mar 2026

Karen

Excellent location

Partner

10/10

Exceptional

09 Mar 2026

sonia

Good location, modern room and great breakfast

Partner

10/10

Exceptional

06 Mar 2026

Joanne

Great location rooms immaculate

Partner

10/10

Exceptional

05 Mar 2026

Nicolas

Excellent staff helpful, friendly

10/10

Exceptional

28 Feb 2026

Andy

Eassy check in, great location, brilliant staff

Partner

8/10

Excellent

26 Feb 2026

Heidi

room was spotless. Staff were very friendly and helpful. Great location close to train station and amenities

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Warren

Clean room friendly staff

Partner

10/10

Exceptional

20 Feb 2026

Alexandra

Lovely big room. Modern, spotless bathroom. Delicious breakfast. We'll definitely be back. Location is ideal, just across from the railway station.

Friends_and_family Friends

8/10

Excellent

16 Feb 2026

Rachael

The hotel’s location was excellent — directly opposite Newcastle Central Station and within an easy 10–12 minute walk of all the main attractions, which made getting around Newcastle incredibly convenient. The staff I interacted with were friendly and welcoming throughout my stay. However, I did overhear members of the kitchen team mentioning they were short staffed and very busy. They appeared quite under pressure, and I genuinely felt for them as they seemed to be working hard to keep everything running smoothly.

10/10

Exceptional

15 Feb 2026

Eleanor

Very comfortable room, friendly and helpful staff and great location

8/10

Excellent

11 Feb 2026

Emma

Room was spacious with a nice area to work. Staff were super helfpul. My only negative would be the duvet was very thin so I slept in a jumper as was cold.

Business

2/10

Poor

08 Feb 2026

Darrin

Horrible service. Dirty hotel, charged me for smoking when I don’t smoke

10/10

Exceptional

01 Feb 2026

Amanda

Great location, excellent breakfast and friendly staff.

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Mandeep

Room was very clean and spacious. Had an extra lock on the door, plenty of towels and a nice view.
Tea tray was sparse, only one milk and one coffee sachet.
The room door rattled a lot when a doorway in the corridor was used, as the double doors would slam really hard.
The free breakfast was decent considering it's free, lots of options and nicely presented.
Staff were very friendly and welcoming.

10/10

Exceptional

01 Feb 2026

Lesley

The check in process very quick and very friendly reception staff,the room was very clean and stylish,i particularly liked the security in the elevator,if you are not staying you cannot access the lift you need your room key in order to use lifts i found this very reassuring . Breakfast was excellent as were the staff, i would highly recommend this hotel and hope to stay again in the future

10/10

Exceptional

01 Feb 2026

Hazel

Staff were so lovely, happy and friendly. Nothing an issue. Check in/out was very quick and easy. Room was beautiful! Loved my stay .

Friends_and_family Friends

10/10

Exceptional

31 Jan 2026

Carol

Nice room, very clean. Lots of sockets, which is a big plus. Bathroom was great and had the addition of face cloths, saved me from taking a wet one home! Tea, coffee etc, but no spoons or sticks to stir or remove tea bags, good job that I brought a teaspoon with me! Overall though it was all really lovely

Partner

10/10

Exceptional

29 Jan 2026

callum

Great stuff and nice room

10/10

Exceptional

29 Jan 2026

hazel

Room was spotlessly clean. Very welcoming staff. Breakfast everything we needed even Gluten Free

Partner

6/10

Pleasant

29 Jan 2026

Jan

Room 424 was cold
Heating not working

Partner

10/10

Exceptional

28 Jan 2026

Christine

Room was great it’s the one we always request when we come staff were brilliant especially at check in ( Samantha ) only let down breakfast was cold and over done 😩😩

Partner

10/10

Exceptional

27 Jan 2026

Christopher

Incredibly friendly staff. Fantastic location after a long travel day into the station and a great base from which to go walkabout. Full breakfast a bonus and very good:)

Leisure Self

10/10

Exceptional

27 Jan 2026

Susan

Yes everything was brilliant

Friends_and_family Friends

10/10

Exceptional

26 Jan 2026

Colin

Location great as right beside Train/Metro station. No issues with room as spacious, bed comfortable and the shower was great. I would put a bigger tv in though as there is plenty of room. Check in girl was very friendly. I did not get a chance to try the breakfast as had a very early flight. I would stay here again.

Self

10/10

Exceptional

26 Jan 2026

Ana

Everything was on spot.

Leisure Partner

8/10

Excellent

26 Jan 2026

Zakariya

Everything was as i expected.

8/10

Excellent

18 Jan 2026

Stephanie

Staff were lovely. Breakfast was great. Brilliant location.
Bed was hard, creaky and uncomfortable

Partner

10/10

Exceptional

18 Jan 2026

patrick

Great location, nice big clean rooms and friendly staff.

Self

10/10

Exceptional

16 Jan 2026

John

Exactly as expected from a Hampton

Partner

10/10

Exceptional

11 Jan 2026

Jamie

Friendly staff and cleaa as n room

Friends_and_family Family

8/10

Excellent

11 Jan 2026

Colum

Nice staff clean rooms good location

Partner

10/10

Exceptional

09 Jan 2026

Jane

Lovely staff, lovely gentleman called Joseph on reception he was very helpful..

Friends_and_family Friends

8/10

Excellent

07 Jan 2026

jojo

Great location

8/10

Excellent

05 Jan 2026

Angela

Buffet breakfast included, plenty of choice.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Priscilla

Lovely room, friendly staff, and gorgeous breakfast

Leisure Family

8/10

Excellent

03 Jan 2026

Edmund

it was all good

10/10

Exceptional

03 Jan 2026

paul

Room spotless. Staff were great. No teaspoon with coffee and kettle but stirred cuppa with makeup brush handle.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Stuart

Clean room,reception staff were friendly.will stay again

Leisure Partner

6/10

Pleasant

30 Dec 2025

Kevin

Had to change room due to issue with original bed . But was moved rooms no problem by hotel staff. Not the comfiest of beds slightly too hard of mattress.

10/10

Exceptional

29 Dec 2025

Lisa

First room had strange smell, moved is straight away, helpful staff, lovely breakfast

Partner

10/10

Exceptional

27 Dec 2025

Keith

The staff was so good and helpful rooms good food 1st class

Friends_and_family Family