Hotel Express Newcastle Gateshead

United Kingdom , Newcastle-upon-Tyne
GATESHEAD, Cuthbert St
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100 reviews shown

2/10

Poor

17 Mar 2026

Pablo

I did not stay there they refused to refund the place was full of crackheads and drunken it had Stains and stunk like piss and stuff was very rude

Self

2/10

Poor

15 Mar 2026

Jack

Toilet wouldnt flush, stains of damp all on roof. Sink blocked. Overpowering smell of sewerage in the corridor.

Self

4/10

Poor

11 Mar 2026

James

Not great, no plugs in sinks shower wasn’t working not the best

Self

10/10

Exceptional

06 Mar 2026

Sairah

Car parking is across the road and discounted for anyone staying at the hotel which is a bonus. Great selection of food at breakfast buffet. Based in City Centre, close to many shops

Self

2/10

Poor

22 Feb 2026

Maisie

floor 4 stink of weed, the room had holes in the ceiling and the remote for the tv didn’t work at all the window had a crack in it

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Lin

Easy yo book Lots of great hotels and Save as you stay a nice bonus thsnkuou

Partner

2/10

Poor

06 Feb 2026

dave

Shocking room clean? Must be a joke dust and dirt and grime everywhere it’s cheap for a reason but at least have standards. Lights never worked in bathroom the floor was sticky single glazed windows heard everything. Tv on stand but view blocked by wall cabinet. Half bottle vodka left in cupboard from who ever so proves not been cleaned. I had the gas meter in my bathroom normal tape to try go around the door looking dirty, old bath mat next to the sink toilet close to the wall so can’t sit on it properly. If you want cheap as chips go for it but expect not clean or anything you’d expect from a hotel this is a 1 star hotel.

Leisure Self

4/10

Poor

04 Jan 2026

Julie

Didn't have breakfast. The room was awful with EXTREMELY dirty carpets- I wouldn't put my bare feet on them. The room was really basic and needed a complete overhaul. The bathroom was cold and had a wobbly toilet seat, a sloping glass shelf you couldn't use and hadnt been refurbished in years. You have to pay for parking, although this wasn't mentioned when I booked. The only redeeming feature was that the reception staff were very helpful.

Partner

6/10

Pleasant

29 Dec 2025

Paul

We were moved to a different hotel (Rivers Hotel)with 1 days notice,then upon arrival we were told that the front door was to be locked over night from 12pm to 6 am. This ment 2 of the 3 fire exits were not usable and on top of that on 2 mornings I had to call to get someone to unlock the door (both times between 7.30 and 8.00 AM) for the first 2 days the restaurant was not open for breakfast.
The next issue was the Manager who had a very thick accent and did nothing but moan about his workload and made it quite obvious he didn't appreciate being woken up to let people in or out the other person working the front desk was the polar opposite.
Next on a 4 night stay i would have expected the rooms to be made up at least every other day and coffee/tea replenished but this was not the case.
The rooms were clean as was the rest of the hotel, but all the floors were noisey the automatic lights didn't always work and kept clicking, also the lift was out of order the whole stay and as my partner has mobility issues this did not help being on the second floor.
the final thing was the restuarant staf were throwing stale bread off of the decking area for the birds on the river but did not take into account the fact that in the evening the rats were coming to pick up the scraps that were left.
As this hotel is owned by the same people as the Hotel express it will make me very wary about booking either in the future.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Dale

Dirty and dangerous, mould everywhere. Faulty electrics. Turned hairdryer on, sparks then lost all power on the floor.

Sleeping on concrete is more comfortable than the beds.

Do not stay here.

Friends_and_family Friends

2/10

Poor

01 Dec 2025

ANTHONY

I didnt get the room i booked on the first night double bed instead of family room, when i queried room was told they didnt have that type of room (double or kingvsize bed + single) complained the following morning was told i could have what i paid for that night (it did exist) obviously they had been redecorating room & the smell of fresh paint was nauseating, was not offered any kind of apology for room error

Friends_and_family Friends

2/10

Poor

30 Nov 2025

Wendy

Stayed for 2 nights (unable to change hotel due to the city been busy).
Hotel dirty from front door to rooms carpets poor interior.
The room was dirty and unkempt. Bathroom damp and smelly, mould everywhere. Shower hanging off the wall, poor water pressure and too hot as unable to control the heat.
No where to hang clothes, cupboard space which was also dirty.
No water provided, cups in room for tea also dirty.
It’s a shame as it’s a great location. Would NOT recommend this hotel.

Partner

6/10

Pleasant

05 Nov 2025

Philip

Had to ask reception to switch heating in room off as heating wasn,t adjustable in room. Otherwise, pleasant stay as usual. Thank you.

Self

2/10

Poor

30 Oct 2025

Shloime

The room was disgusting. The beds were old and bumpy, not comfortable at all. The floor was dirty smelly and no toilet in the room

10/10

Exceptional

30 Oct 2025

Jeanette

Yes the staff were very helpful from when we arrived would stay again in same room just need to put curtains on other window and sort the radiator

Friends_and_family Family

2/10

Poor

27 Oct 2025

Willie

The ceiling by the window held up by black tape, 1 towel in the room for drying hands showering and for the floor after a shower. Towel rail falling off, shower curtain rail falling off.

2/10

Poor

25 Oct 2025

David

Didn’t have breakfast

Partner

4/10

Poor

22 Oct 2025

Susan

The staff were all friendly and helpful and there are no complaints there!
The surrounding area wasn’t the best and there was nowhere close to go for food etc.
The hotel is being redecorated which is great, however the room we stayed was either still in the process or had just been finished as there were broken and stained ceiling tiles, the shower and bathroom floor were not clean and paint spills were very noticeable.
The layout made it seem like everything was just shoved in and the radiator covered by a desk.
We kept seeing what appeared to be blue flashing lights similar to emergency vehicles throughout the night which alongside the local area didn’t help us in feeling safe. We did discover that the blue lights were security lights.
The access to the disabled parking space was blocked by a skip and work vans were taking up space making parking difficult
The cost was low budget but you can still have high standards

Leisure Family

4/10

Poor

06 Oct 2025

Lesley

Staff were not very welcoming, almost dismissive but helpful in the end so that was good. Rooms are not as picturesque as shown or very clean but bedding was absolutely fine. Lacked towels, no bath mat for leaking shower tray but the water was hot! Plenty of toiletries etc. Could make a tea or coffee but no water, nothing in vending machine and nowhere around to buy anything so go prepared! You are in the middle of a heavy traffic area and no facilities. Beds / pillows are not comfortable unless you like it beyond firm and with the surrounding noise / from the roads etc. just forget getting any sleep. It’s fine for a pit stop but nothing more.

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Martin

Very small room, no hanging space
Terrible breakfast

8/10

Excellent

24 Sep 2025

Paul

It's was comfortable no problems.

Self

2/10

Poor

19 Sep 2025

Mark

Ok……Where do i start….This isn’t a dig at the people that worked there but when we turned up it was obvious the painters had been in because of the smell.
When we looked at our rooms they were uninhabitable & there was a crazy man wandering the corridor in just hes pants !!
I had two of my daughter with me & both myself & Ruby have asthma !
We immediately booked somewhere else & I’ve been trying to get my money back on the two nights but nobody has got back to me other than this site to say everything was above board……Well it wasn’t !!!
I wont be using this site or obviously the hotel again.

2/10

Poor

09 Sep 2025

Nicola

Do not stay here

People using drugs in the car park
Room very unclean and nothing like photos that are all false
Room smelt of cigarette smoke . Refused to stay there

Partner

6/10

Pleasant

09 Sep 2025

Anthony

Fixer up

The place is a little run down. Needs work to bring it up to a good standard

Self

4/10

Poor

08 Sep 2025

Arif

Bed bugs made us not stay

Came over to stay the night for GNR in the family room, as we were 5 people.
* Bathroom stank, we even bought our own air freshener.
* the bathroom didn't have a lock
* At least one of the blankets was not clean with marks
* nit pick: the bathroom did need some modernisation
* to top it of there were loads of bed bugs, which resulted us in leaving the hotel and drop my family back home in a 2 hr drive, and ended not staying

We're not fussy people but the bed bugs was the key issue that made us leave. But I listed all the issues we faced, so that if can help others.

It was suggested that the manager would call, but nothing

Nevertheless the staff were very good, and cooperative

Friends_and_family Family

2/10

Poor

27 Aug 2025

Dilini

No room lights during my

6/10

Pleasant

24 Aug 2025

Kim

The hotel was very basic but met our needs, no restaurant for evening meal and breakfast was not to our liking

Partner

4/10

Poor

23 Aug 2025

Donald

Dust on furniture and cabinets, shower rooms were in poor maintenance and had pools of standing water. Property needs some attention.

Leisure Self

6/10

Pleasant

10 Aug 2025

Joanne Alice

Bad sleep

To avoid abuse on a late night bus I stayed here and didn’t sleep a wink all night .
Homeless people were given temporary accommodation and the room I was given was dated and had a funny smell .
This hotel is like a can of cheap beans it does what it says on the tin .

Self

8/10

Excellent

20 Jul 2025

Ian

Express Hotel, Express Service.

The room and en-suite were clean. The bed was firm and comfortable and the sheets were clean.
The staff are first class and happy to help.

Only one personal complaint, the area outside the window is the smoking area and with it being hot, I had to keep the window open which meant the smell of tobacco and weed would fill the room and the loud conversations were annoying.

I am although happy to recommend the hotel.

Self

6/10

Pleasant

19 Jul 2025

Muhammad Usama Tauqeer

Experience

Overall it was an average experience because hotel rooms are bit old and washrooms are small.

Partner

2/10

Poor

22 Jun 2025

Verified traveler

Overall, the staff were nice but the room was in awful condition and genuinely couldn't stay here, felt very unsafe and felt uncomfortable

Friends_and_family Friends

6/10

Pleasant

06 Jun 2025

Denise

When we booked a few weeks ago, we paid a surcharge to pay at the hotel. They took the payment before we arrived and then couldn’t find or reservation when we arrived. Then they told us that we had already checked in! How?
The room was not great but then it was only a bed for 6 hrs before we needed to get up at 3am for an early flight. Convenient for Newcastle airport

Partner

8/10

Excellent

04 Jun 2025

Rohan

It was good

6/10

Pleasant

28 May 2025

Oluwabori Oluwagbenga

N/A

Business Self

2/10

Poor

26 May 2025

Craig

Bike was securely locked to the smoking shelter wall using 3!! Bike locks. Around 3am the bike was stolen. Someone came with bolt cutters and walked out with the bike. Even though thr hotel clearly states \"secure parking\" and the numerous CCTV cameras werent able to get a single shot of the theif!!. Police are going to deal with the issue. Hotel didnt help in any way, not even a sorry. Even though responsibility of my belongings falls down to them!

Leisure Partner

6/10

Pleasant

19 May 2025

susan

It was very basic, not much water pressure in the shower.

Leisure Family

6/10

Pleasant

21 Apr 2025

Catherine

It was basic but worked for the short stay. The staff were excellent, very helpful

Leisure Family

10/10

Exceptional

17 Apr 2025

Siobione J

Great stay!

It was a good experience and worth the money! The staff are great and the location is convenient due to local transport.

Partner

4/10

Poor

07 Apr 2025

Sarah

Very disappointing

They are decorating and we were kept awake throughout the night because they were working in the room behind us all night. Our room had water damaged ceiling with a hole. The bathroom had toilet seat that didn't fit, damp issues, peeling paint.
The listing says bathrobes, sound proof rooms and other things that are not true.

Business

8/10

Excellent

24 Mar 2025

alan

Great for price.

For £40 i couldnt fault it.polite enough clean and tidy bedding and towels were fresh.
And is was quiet.

Self

6/10

Pleasant

19 Mar 2025

Terry

Hotel Express

Great location to travel around local areas. Staff were so friendly and accomodating to your stay. You just had to ask and they were more than helpful. Its a converted care home with signs of wear and tear. Some rooms would challenge people. But to be fair staff relocated us on this visit. The breakfast is excellent value if booked in advance and is plentiful. For the price its offered at a reasonable rate. Well worth a visit.

Friends_and_family Family

10/10

Exceptional

17 Mar 2025

Verified traveler

It was a great place to stay specially for the value! Have been before and no doibt will go again

Friends_and_family Friends

10/10

Exceptional

01 Mar 2025

Siobione J

Great overall!

It was really nice the room was very clean, a great stay!

Friends_and_family Friends

8/10

Excellent

27 Feb 2025

Mike

Very nice friendly staff on Reception, Sahil and Mir. The hotel served its3purpose for5 hours to sleep

Business

10/10

Exceptional

16 Feb 2025

Keighley

Great stay

Certainly not the ritz but the staff couldnt do enough to make our stay comfortable. Beds were comfy, rooms warm. Water pressure a bit low in the shower but it was clean and close enough to city centre. You get what you pay for and to put our heads down at night and get showered it was a perfect room for us.

10/10

Exceptional

07 Feb 2025

Ilyas

My stay was pefect. I was up for the football so just needed somehwhere to sleep and thats what i did

Self

6/10

Pleasant

02 Feb 2025

Lorna

Very cold in the room and unsafe in the bathroom stuff broken

Leisure Friends

4/10

Poor

24 Jan 2025

Stewart

Sadly there was issues with our Service Dog when we first arrived but reception rang the management who eventually squared us with a room next to reception but that night our room flooded at about 3am as someone had left a tap running upstairs so not the best of stays.

Partner

10/10

Exceptional

17 Jan 2025

Robert

Good cheap clean room

Clean warm room. Happy with it and at £36 a bargain. Would stay again.

Self

2/10

Poor

04 Jan 2025

Skye

Receptionist was rude, kept trying to get money out of us, kept our ids overnight, as well as photocopying them without telling us what for, or asking consent. Took friend's ID too, he was not staying with us, and refused to give him it back until we had returned from our room to put our bags down. Room was a state. Sink close to bed (despite bathrooms being communal) so movement around the bed was next to impossible, half a wire plugged into a wall, wet stains on the ceiling, uneven flooring. Room was also tiny, three people couldnt move around comfortably. Took £50 deposit (room was £59 including travel protection) because one of us has no form of ID but is 18. Seriously would not recommend this place, ruined our moods for the rest of the trip.

Leisure Friends

10/10

Exceptional

05 Dec 2024

Michael

Good

8/10

Excellent

01 Dec 2024

John

Cheap Hotel great location to city centre

Self

4/10

Poor

28 Nov 2024

Anthony

No hot water and television pixelated

Business

2/10

Poor

29 Oct 2024

Robert

Shared bathroom had broken toilet seat, blocked shower drain and mouldy wall. Bedroom tv missing, overheated even with rad off. Paper thin walls. Noisy pipes. Sleepless night. Staff were polite.

Leisure Self

8/10

Excellent

29 Oct 2024

Mark

Friendly staff and an excellent location

Leisure Self

8/10

Excellent

13 Oct 2024

Stuart

Clean and tidy showed low on pressure

Room was very clean and tidy, all the appliances worked fine the only issue i had was the shower had low pressure but it work fine just wish it had more pressure

4/10

Poor

29 Sep 2024

Antony

This stay was not the greatest, we phoned beforehand to see if there was additional charges on arrival, we were told there was no additional charges on the phone and we arrived and got told we had to pay a £50 deposit. The bed sheets had stains on them, cobwebs in the room. Bathroom had hairs all over it and looked like it had been used just before we had checked in
The first night in our stay we heard a woman screaming in the night and the beds were uncomfortable so it was hard to get a decent nights sleep. Overall very unsatisfied with my stay and will not be back, would also not recommend anyone else to stay at this accommodation!

Leisure Friends

2/10

Poor

19 Sep 2024

wrya

car park wasn’t free and room smells stinky i couldn’t sleep on the bed it was bad condition

Leisure

4/10

Poor

12 Sep 2024

Drew

Had a dirty mattress leaned up against the wall in the room I was staying in, radiator hanging off the wall, cupboard door not on the cupboard, cracked sink in room, the list goes on, £81 to stay in that dump for one night, never again

Business

6/10

Pleasant

04 Sep 2024

John

Mouldy smell

Business Family

10/10

Exceptional

26 Aug 2024

Shaun

Great as always. Stayed bank holiday and was really really quiet. Staff are friendly and helpful. Ideal.

Self

2/10

Poor

18 Aug 2024

Verified traveler

Shockingly bad

Stay was totally shocking. Hotel was, damp, cold, mould growing up walls, carpets were dirty, falling apart, soiled kettles, drug dealers, prostitution, pimps hanging around outside. We didn’t stay for breakfast for our own safety and health. We checked out mega early as we felt uncomfortable there.

Would never recommend to anyone. Stay well away.

Friends_and_family Friends

6/10

Pleasant

28 Jul 2024

Mark

Stay

Was satisfactory
Could have a sink in the room would be good.

Business

6/10

Pleasant

26 Jul 2024

Mark

Overall acceptable

Overall it was fine.
Shower temperature control needs looking at and toilets at times had zero toilet paper

Business

10/10

Exceptional

23 Jul 2024

Douglas

I believe in you get what you pay for. For the price we paid, we were very happy with the room. 24/7 reception service was also excellent. A bit further out from main Quayside- a 25 minute walk.

Leisure Family

2/10

Poor

22 Jul 2024

Jody

No air conditioning, although we were offered a fan. Window would not close properly. Shower drain was clogged so we were offered another one, shower head was broken there as well. Beds were clean and Gentleman at reception was very nice.

Leisure Family

4/10

Poor

17 Jul 2024

Isaac

Poor and property not as advertised, never stay here again

Leisure

2/10

Poor

17 Jul 2024

Daniel

Made to pay for an uograde that wasnt our faukt because their fidnt hsve sparecdouble room, 2 room had broken showers

Partner

4/10

Poor

14 Jul 2024

Marek

A bit tired, won’t be returning or recommending.

Business Partner

8/10

Excellent

09 Jul 2024

Raphael

Value for money

The hotel is fair value for money, the sheets were clean and the room was clean but it’s dated.

Business

2/10

Poor

07 Jul 2024

David

The negative reviews of this place are true

So, I needed this hotel as I went to NERG 2024 - I stayed for a single day since it was the closest hotel to the stadium at what is a \"reasonable\" price. The reviews are mixed with some people giving it 5* and some giving it 4*. I cannot in all honesty say that these are real people and I will explain why.

On the outside the hotel is fine, going into the foyer what waited for us was an emotionless and dead room with almost no light and no people. An Inidan gentleman came to the reception and sounded like he was sick of the day already, give us something to sign and showed us to the room. Here lies the first thing - The place is a damn maze and we needed showing.
The door needed us to shoulder barge it to open and what awaited us was a polarising room.

At first glance it looked nice, a little small but it was nice - After we had sat for a moment and began looking around did we find all the issues, since I have limited space I'll be brief.

Bathroom door was hanging off 1 hinge, the bathroom mirror was broken, the shower was broken, the shower had no temp controls, the hand dryer isn't grounded properly
In the room there is no TV remote, there is no spoons for tea, the carpet is vile, there are almost 0 dusting, the beds are stained with blood, the ceiling is broken with holes in it, headboards slap you in the head if anyone in the room moves - Weirdly the vibe is unsettling, it just feels wrong to be sleeping in there and I hated every moment of it, i just wanted out asap.

Business Family

2/10

Poor

01 Jul 2024

Neil

The place is filthy and nothing works. I’m surprised Expedia is associating itself with this place. Not good, not good at all!!

Leisure Family

2/10

Poor

27 Jun 2024

Michael

You have to be desperate to stay hear, it’s everything you don’t want

2/10

Poor

23 Jun 2024

Liam

Was an absolute joke

Well, to be fair, I’m extremely disappointed as I was promised bed and breakfast and that was not provided, Basically looked like a hostel and Nothing about my stay was enjoyable at all, Half the stuff in the room just didn’t even work, Terrible customer service, and in all honesty, I would not recommend this to anyone

Self

4/10

Poor

16 Jun 2024

stuart

Not the best place I've stayed.

The rooms are nothing like the preview pictures show. They did not change over my towels on the second day of my stay until l asked. The rooms and general appearance of the place were grubby and in need of better cleaning/ maintenance. Overall the place was fine if you're happy to overlook the issues listed but I don't think I would return.

Self

4/10

Poor

02 Jun 2024

Ian

shared varhroom was awful

Leisure Self

8/10

Excellent

01 Jun 2024

David

Good value for money, clean shared bathroom. Good location and pleasant staff

Partner

6/10

Pleasant

31 May 2024

Howell

Quiet, safe place to stay

Hotel is quiet, clean and safe. Staff were very friendly and helpful. There are few mod cons and shared bathrooms etc and no dining facilities. As long as you know what you're getting in advance its fine.

Partner

6/10

Pleasant

27 May 2024

Verified traveler

This is a run-down establishment on the edge of Gateshead. They've never quite been able to get rid of the stale cigarette smell from the pre-ban days, so it's heavily perfumed to mask that.

The room was a bit small, clean enough but far from sparkling. Didn't use the shower or try the Full English.

The front desk staff were friendly, even when dealing with another guest who seemed to want the restaurant open at 1am.

Partner

6/10

Pleasant

25 May 2024

Graham

Staff really nice but would not stay again

We had 2 rooms- Room 1: On arrival shown to room and this room extremely dated sink coming away from the wall. Broken mirror on door, marks/holes in the walls, window ledge full of water and there was a smell. We requested to change and were moved to room this room was absolutely fine with some modern touches but could use a lick of paint.
2nd Room - We requested a travel cot for the baby and had to remind them on arrival and when it came in it was dirty and not stable so we didn’t end up using it. The room was spacious but again extremely dated with marks on the walls and carpet. Staff were really friendly but had we been able to get another hotel I wouldn’t have stayed with my family.

Friends_and_family Family

2/10

Poor

24 May 2024

Paul

It’s a dump!

I would never stay here again, it’s run down and in dire need of modernisation!

Business

6/10

Pleasant

23 May 2024

Verified traveler

Need photo id

Dirty run down hotel, wouldn’t let us check in without photo id, had copy of my passport on my phone which I had to email for a printed copy. 2 toilets for 6 rooms

Friends_and_family Friends

2/10

Poor

19 Mar 2024

Spiwe

Needs a major refurbishment.

Check in as previous said was ok. Receptionist left us and went and checked room, then offered help with bag, corridor like a maze but rectionist came and checked on us.

Room dinge lots holes in walls beds springy uncomfortable. Liht hshes dirty and low.
Like a dungon no wifi. Old curtains, net curtains very dirty.
Main door very difficult to lock
Missing a towl ( replaced an hour after asking).

Bathroom no floor matt. Industrial toilet paper, holes in walls. Ellectrical wire out off wall ( possible light?) Towl racks hanging offf wall.
Shower cubical holes in wall. Water burning hot very poor tempature controle. Overhead shower and watersplashing onto bathroom floor so big puddle during stay.

Breakfast area unapealing. No contentential food available. Microwaved breafast ( eggs fresh). Kettle for tra and pot of coffee. Notice saying only one crossant and cup allowed.

Walkable to arena

Friends_and_family Family

8/10

Excellent

16 Mar 2024

Paul

2 star budget hotel in need of make over

Budget level hotel. Bit disappointed that Google rate at 3*, but would be surprised with 2 stars. Friendly staff and it's clean but all looks tired and worn & in desperate need of major make over.
Painted over damp around window, bottom of bathroom door frame rotting, rust on shower pipe work. Also our room was right alongside main road so quite a bit of noise.

Partner

2/10

Poor

11 Mar 2024

Gary

Run down place

2/10

Poor

24 Feb 2024

Danny

Wasn’t worth the money paid, service was okay but slow and now very customer based. The room was very small and not very organised and the bedsheet had marks(blood stains) on it and the bathroom absolutely stank and had a separate door taped shut, a bad draft coming from the window although it was shut and the door didn’t do up properly unless locked, the smell of cannabis was horrendous when we walked out of the room and the walls looked liked they had been done by a cowboy decorator.

Partner

6/10

Pleasant

11 Feb 2024

Neil

Shower water pressure was not good at all, and some of the cleaning was poor. However the bed was very comfy and we slept well

Leisure Partner

2/10

Poor

23 Dec 2023

Scott

Couldnt sleep because of people arguing and fighting. had to check out at 1.45am and stay with a friend

Leisure Partner

2/10

Poor

09 Dec 2023

Jim

Even an Asylum Seeker would not stop here

Pros: NONE

Cons:
1. no toilet paper in toilet
2.Shelf above towel rail hanging off the wall
3.Electric wires protruding from wall above sink
4. Very noisy from traffic on road outside.
5. Single glazed window that wouldn't shut properly
6. Bed extremely uncomfortable due to mattress being an old sprung type.
7.Only one pillow each provided.
8.One dirty bath towel each.
9.Occupants of room above moving furniture or something about all night on creaky floorboards
10. Black mould present on en-suite skirting boards and shower tray
11. Shower either scalding hot or freezing, no happy medium
12. Corridor outside room unlit, difficult to locate key slot in door
13. Other guests seemingly unaware of how loud they are in the corridors
14. NO FIRE ESCAPE PLAN OR INSTRUCTIONS

To sum up this place in one word.................TERRIBLE

My advice is to spend a bit more and stay elsewhere, Just wish I had now..................

Leisure Partner

10/10

Exceptional

22 Oct 2023

Mervyn

Honesty after we left things in the room. It was also very clean and tidy.

Leisure Friends

8/10

Excellent

05 Oct 2023

Philip

Newcastle stay.

Very kind and helpful service. Very enjoyable and good stay thank you.

Self

2/10

Poor

28 Sep 2023

Claire

The hotel was dirty toilet set and shower was broke one had door broke pf on shower lightbbulb did not workblood on the bed big iron mark on the floor the shower room was dirty thebedroom was dirty i complained to staff who told me i had to get in touch with expedia i would not recommended this hotel at all i would like i refund please

6/10

Pleasant

27 Sep 2023

Verified traveler

Faulty trenches - Shame on you owner/staff.

The entire establishment was unfinished; yet still managed to exude a worn\shabby aesthetic.

Incorrectly installed computer desk, broken light switches, the noise of other peoples plumbing taunting me that mine was haphazard at best.

Asking for a towel I was advised to use the paper napkins. (Sadly not present either) Later given a towel.

When advising that there was no plug/stopper in the sink I was given a plug (type thing) that did not fit the said sink.

Pointing out the lack of power on \"computer desk\" I was given a four gang extension. (No power on that side of room)

Both beds in the room (twin) were incredibly soft and did not provide a good sleeping experience.

*This* might be Ms Braverman's solution to providing housing in UK

Self

6/10

Pleasant

25 Sep 2023

John

Run down

First of all, this is a budget hotel with shared bathroom facilities, so please read my critique with that in mind. I did not expect 3* conditions.

The room itself was very generously proportioned. The staff were really freindly and were available whenever I called on them. There was ample tea and coffee making facilities and the towel and bedding was clean and soft.

However...

Some of the furniture was broken;
The single glazed window did not shut properly;
The bed swayed from side to side alarmingly each time i turned over;
The room smelled of mildrew because the trap to the sink was not connected properly so the floor was soaking wet;
There was no sound insulation between rooms - I could hear EVERYTHING in the adjoining rooms.

Save yourself some money and upgrade to a YHA

Self

2/10

Poor

11 Sep 2023

Aidan

I paid over the odds for a single room with shared bathroom (£145). The first room i was put in has part of the window frame missing so the window wouldn’t seal. It had old furniture that seemed to be falling apart. When i complained about the window the receptionists response was “but nobody can get in that”. That wasn’t the point. I asked for money back to which they responded “no, because its the great north run weekend”. They’ve spiked their prices to rip off runners who’d raised thousands for charity. Eventually they moved me to the room next door. Again, the window didnt shut properly but at least there was no hole in it. That room was also outdated with nailed coming out of the wardrobe. The shared bathrooms were grotty, one of the showers didn’t have a door, and the light switch was outside the bathroom in the corridor which anyone could play with as they walked past.

I wouldn’t recommend staying here

Leisure Self

2/10

Poor

07 Sep 2023

Crissa

The hotel was old and not very clean also a lot of damp.

Leisure Family

2/10

Poor

27 Aug 2023

Johnny

Hotel room cold and dirty. Customer service very poor. Pillows stayed. Carpet dirty. No ventilation

4/10

Poor

11 Aug 2023

Hannah

Would not pay £123 when communal bathroom was dirty particularly the shower and room was very basic (eg one towel between two and one pillow each).
Very friendly welcoming staff member.
Poor for price.

Leisure Friends

8/10

Excellent

01 Aug 2023

Matt

A decent place to stay

A well-kept hotel in a pretty good location, just over 20 mins from Newcastle city centre.

Friends_and_family Friends