Name: Hotel Express Newcastle Gateshead
Address: Cuthbert St, Gateshead, NE8 1AF, GB

6/10

Pleasant

20 Jul 2026

Sherona

the room was clean, the staff were polite. the bathrooms were also clean. breakfast and parking available.
electricity kept going out during the night, i wasnt really expecting to be in a downstairs room, and despite saying it was soundproof I kept hearing music from other rooms and people passing by my door
it felt a bit expensive for what it was, but it was not a bad place to stay

Self

2/10

Poor

13 Jul 2026

Jo-Ann

DONT STAY! This hotel was so unclean never stayed somewhere where I have had to leave the hotel and book somewhere else before! First room had a sink not working properly so made staff aware it wasn’t fixed so offered another room but this room had a bathroom that smelt like sewage, told staff and they said they didn’t believe us, went back to the original room and on closer inspection found mystery stains all over the walls, hairs in the bed and bathroom, bathroom door that didn’t close properly nearly got stuck in bathroom and a main bedroom door that also didn’t close properly, paint coming off everywhere dirty carpets not hoovered in room or halls and cobwebs everywhere, the staff weren’t very helpful and upon reading other reviews have noticed this is a common problem, we requested a refund and told by staff they couldn’t deal with it got in contact with our booking website and again told the hotel wouldn’t give us a refund as they didn’t respond to our booking website, so a waste of money for a dirty run down hotel

Partner

2/10

Poor

12 Jul 2026

Madeline

Mould in the kettle and on towels, when this was brought up they said they'd bring us new towels so fair enough, they brought the new towels at 10pm, three hours later mind you. In the morning went to make a cuppa and the kettle was full if mould. The excuse was \"well its a 3 star hotel\"

Partner

4/10

Poor

10 Jul 2026

Muhammad Usama tauqeer

If you are looking for just one night stay it’s fine but not for long stays, as the building is very old it requires a lot of improvement.

Partner

4/10

Poor

06 Jul 2026

Sam

Room was very basic, didnt read the features properly and realised it was room only - no bathroom just a sink in the corner. Sheets were clean but the room itself was dusty and in need of a make over. Overall not great

Self

6/10

Pleasant

05 Jul 2026

Adam

Staff were friendly enough on check in. Was surprised by the £3 charge for parking as thought it was free parking. He didn’t mention anything until after I had submitted my registration. But maybe it’s on the site somewhere and I missed it. Cut myself on the bed as screw was sticking out so screwed it back in and bed seemed to be half decent and half lacking springs. Very noisy guests but can’t blame the hotel for that.

Self

10/10

Exceptional

04 Jul 2026

Emmal

Staff were polite and friendly

Self

6/10

Pleasant

30 Jun 2026

Jim

Had to ask for towels,

Self

2/10

Poor

25 Jun 2026

Colin

To start of the condition of the outside of the hotel did not leave with a good first impression. The room itself was disgusting and was not well kept the bathroom had wires coming out of the wall and where only covered with what looked like masking tape, the full room/hotel looked like it needed a deep clean may i add there where fridges and microwaved sitting in the hall which was weird in its self. As for actually sleeping in the hotel that did not happen as we left and got another hotel elsewhere. Would absolutely not recommend. Do not waste your time or money.

6/10

Pleasant

14 Jun 2026

Helen

Friendly helpful staff. Room was clean.

Friends_and_family Friends

8/10

Excellent

31 May 2026

Gerard

Good clean roadside hotel. Great for an overnight. Exactly what I expected. Shower was a bit hard to deal with is all.

Friends_and_family Friends

8/10

Excellent

30 May 2026

Douglas

Good budget hotel. Good value for money.

Partner

4/10

Poor

28 May 2026

Geoff

Two words, bed bugs!

Friends

10/10

Exceptional

07 May 2026

Abdelraham

Thank goodness

8/10

Excellent

28 Apr 2026

Keith

No breakfast parking safe

Self

2/10

Poor

24 Apr 2026

wayne

This was a dump ,worst you can think of and this should not exist.
Bathroom ,toilets shared ,carpet dirty,next to a loud street and guess what £3 for parking

Friends_and_family Friends

2/10

Poor

22 Apr 2026

Cath

Do not stay here, it needs demolishing. If you are desperate for somewhere to sleep consider getting a sleeping bag and sleeping on the streets! It was a walk in, walk out and find another hotel scenario!

Partner

8/10

Excellent

09 Apr 2026

Liam

Perfectly clean room near Newcastle city centre. Perfect for what we needed

Friends_and_family Friends

6/10

Pleasant

26 Mar 2026

Paula

There is a local One Buy in a nearby street which is pretty much it for local shops however Gateshead Town centre is a 15 minute walk away

Friends_and_family Family

2/10

Poor

17 Mar 2026

Pablo

I did not stay there they refused to refund the place was full of crackheads and drunken it had Stains and stunk like piss and stuff was very rude

Self

2/10

Poor

15 Mar 2026

Jack

Toilet wouldnt flush, stains of damp all on roof. Sink blocked. Overpowering smell of sewerage in the corridor.

Self

4/10

Poor

11 Mar 2026

James

Not great, no plugs in sinks shower wasn’t working not the best

Self

10/10

Exceptional

06 Mar 2026

Sairah

Car parking is across the road and discounted for anyone staying at the hotel which is a bonus. Great selection of food at breakfast buffet. Based in City Centre, close to many shops

Self

2/10

Poor

22 Feb 2026

Maisie

floor 4 stink of weed, the room had holes in the ceiling and the remote for the tv didn’t work at all the window had a crack in it

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Lin

Easy yo book Lots of great hotels and Save as you stay a nice bonus thsnkuou

Partner

2/10

Poor

06 Feb 2026

dave

Shocking room clean? Must be a joke dust and dirt and grime everywhere it’s cheap for a reason but at least have standards. Lights never worked in bathroom the floor was sticky single glazed windows heard everything. Tv on stand but view blocked by wall cabinet. Half bottle vodka left in cupboard from who ever so proves not been cleaned. I had the gas meter in my bathroom normal tape to try go around the door looking dirty, old bath mat next to the sink toilet close to the wall so can’t sit on it properly. If you want cheap as chips go for it but expect not clean or anything you’d expect from a hotel this is a 1 star hotel.

Leisure Self

4/10

Poor

04 Jan 2026

Julie

Didn't have breakfast. The room was awful with EXTREMELY dirty carpets- I wouldn't put my bare feet on them. The room was really basic and needed a complete overhaul. The bathroom was cold and had a wobbly toilet seat, a sloping glass shelf you couldn't use and hadnt been refurbished in years. You have to pay for parking, although this wasn't mentioned when I booked. The only redeeming feature was that the reception staff were very helpful.

Partner

6/10

Pleasant

29 Dec 2025

Paul

We were moved to a different hotel (Rivers Hotel)with 1 days notice,then upon arrival we were told that the front door was to be locked over night from 12pm to 6 am. This ment 2 of the 3 fire exits were not usable and on top of that on 2 mornings I had to call to get someone to unlock the door (both times between 7.30 and 8.00 AM) for the first 2 days the restaurant was not open for breakfast.
The next issue was the Manager who had a very thick accent and did nothing but moan about his workload and made it quite obvious he didn't appreciate being woken up to let people in or out the other person working the front desk was the polar opposite.
Next on a 4 night stay i would have expected the rooms to be made up at least every other day and coffee/tea replenished but this was not the case.
The rooms were clean as was the rest of the hotel, but all the floors were noisey the automatic lights didn't always work and kept clicking, also the lift was out of order the whole stay and as my partner has mobility issues this did not help being on the second floor.
the final thing was the restuarant staf were throwing stale bread off of the decking area for the birds on the river but did not take into account the fact that in the evening the rats were coming to pick up the scraps that were left.
As this hotel is owned by the same people as the Hotel express it will make me very wary about booking either in the future.

Friends_and_family Family

2/10

Poor

07 Dec 2025

Dale

Dirty and dangerous, mould everywhere. Faulty electrics. Turned hairdryer on, sparks then lost all power on the floor.

Sleeping on concrete is more comfortable than the beds.

Do not stay here.

Friends_and_family Friends

2/10

Poor

01 Dec 2025

ANTHONY

I didnt get the room i booked on the first night double bed instead of family room, when i queried room was told they didnt have that type of room (double or kingvsize bed + single) complained the following morning was told i could have what i paid for that night (it did exist) obviously they had been redecorating room & the smell of fresh paint was nauseating, was not offered any kind of apology for room error

Friends_and_family Friends

2/10

Poor

30 Nov 2025

Wendy

Stayed for 2 nights (unable to change hotel due to the city been busy).
Hotel dirty from front door to rooms carpets poor interior.
The room was dirty and unkempt. Bathroom damp and smelly, mould everywhere. Shower hanging off the wall, poor water pressure and too hot as unable to control the heat.
No where to hang clothes, cupboard space which was also dirty.
No water provided, cups in room for tea also dirty.
It’s a shame as it’s a great location. Would NOT recommend this hotel.

Partner

6/10

Pleasant

05 Nov 2025

Philip

Had to ask reception to switch heating in room off as heating wasn,t adjustable in room. Otherwise, pleasant stay as usual. Thank you.

Self

2/10

Poor

30 Oct 2025

Shloime

The room was disgusting. The beds were old and bumpy, not comfortable at all. The floor was dirty smelly and no toilet in the room

10/10

Exceptional

30 Oct 2025

Jeanette

Yes the staff were very helpful from when we arrived would stay again in same room just need to put curtains on other window and sort the radiator

Friends_and_family Family

2/10

Poor

27 Oct 2025

Willie

The ceiling by the window held up by black tape, 1 towel in the room for drying hands showering and for the floor after a shower. Towel rail falling off, shower curtain rail falling off.

2/10

Poor

25 Oct 2025

David

Didn’t have breakfast

Partner

4/10

Poor

22 Oct 2025

Susan

The staff were all friendly and helpful and there are no complaints there!
The surrounding area wasn’t the best and there was nowhere close to go for food etc.
The hotel is being redecorated which is great, however the room we stayed was either still in the process or had just been finished as there were broken and stained ceiling tiles, the shower and bathroom floor were not clean and paint spills were very noticeable.
The layout made it seem like everything was just shoved in and the radiator covered by a desk.
We kept seeing what appeared to be blue flashing lights similar to emergency vehicles throughout the night which alongside the local area didn’t help us in feeling safe. We did discover that the blue lights were security lights.
The access to the disabled parking space was blocked by a skip and work vans were taking up space making parking difficult
The cost was low budget but you can still have high standards

Leisure Family

4/10

Poor

06 Oct 2025

Lesley

Staff were not very welcoming, almost dismissive but helpful in the end so that was good. Rooms are not as picturesque as shown or very clean but bedding was absolutely fine. Lacked towels, no bath mat for leaking shower tray but the water was hot! Plenty of toiletries etc. Could make a tea or coffee but no water, nothing in vending machine and nowhere around to buy anything so go prepared! You are in the middle of a heavy traffic area and no facilities. Beds / pillows are not comfortable unless you like it beyond firm and with the surrounding noise / from the roads etc. just forget getting any sleep. It’s fine for a pit stop but nothing more.

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Martin

Very small room, no hanging space
Terrible breakfast

8/10

Excellent

24 Sep 2025

Paul

It's was comfortable no problems.

Self

2/10

Poor

19 Sep 2025

Mark

Ok……Where do i start….This isn’t a dig at the people that worked there but when we turned up it was obvious the painters had been in because of the smell.
When we looked at our rooms they were uninhabitable & there was a crazy man wandering the corridor in just hes pants !!
I had two of my daughter with me & both myself & Ruby have asthma !
We immediately booked somewhere else & I’ve been trying to get my money back on the two nights but nobody has got back to me other than this site to say everything was above board……Well it wasn’t !!!
I wont be using this site or obviously the hotel again.

2/10

Poor

09 Sep 2025

Nicola

Do not stay here

People using drugs in the car park
Room very unclean and nothing like photos that are all false
Room smelt of cigarette smoke . Refused to stay there

Partner

6/10

Pleasant

09 Sep 2025

Anthony

Fixer up

The place is a little run down. Needs work to bring it up to a good standard

Self

4/10

Poor

08 Sep 2025

Arif

Bed bugs made us not stay

Came over to stay the night for GNR in the family room, as we were 5 people.
* Bathroom stank, we even bought our own air freshener.
* the bathroom didn't have a lock
* At least one of the blankets was not clean with marks
* nit pick: the bathroom did need some modernisation
* to top it of there were loads of bed bugs, which resulted us in leaving the hotel and drop my family back home in a 2 hr drive, and ended not staying

We're not fussy people but the bed bugs was the key issue that made us leave. But I listed all the issues we faced, so that if can help others.

It was suggested that the manager would call, but nothing

Nevertheless the staff were very good, and cooperative

Friends_and_family Family

2/10

Poor

27 Aug 2025

Dilini

No room lights during my

6/10

Pleasant

24 Aug 2025

Kim

The hotel was very basic but met our needs, no restaurant for evening meal and breakfast was not to our liking

Partner

4/10

Poor

23 Aug 2025

Donald

Dust on furniture and cabinets, shower rooms were in poor maintenance and had pools of standing water. Property needs some attention.

Leisure Self

6/10

Pleasant

10 Aug 2025

Joanne Alice

Bad sleep

To avoid abuse on a late night bus I stayed here and didn’t sleep a wink all night .
Homeless people were given temporary accommodation and the room I was given was dated and had a funny smell .
This hotel is like a can of cheap beans it does what it says on the tin .

Self

8/10

Excellent

20 Jul 2025

Ian

Express Hotel, Express Service.

The room and en-suite were clean. The bed was firm and comfortable and the sheets were clean.
The staff are first class and happy to help.

Only one personal complaint, the area outside the window is the smoking area and with it being hot, I had to keep the window open which meant the smell of tobacco and weed would fill the room and the loud conversations were annoying.

I am although happy to recommend the hotel.

Self

6/10

Pleasant

19 Jul 2025

Muhammad Usama Tauqeer

Experience

Overall it was an average experience because hotel rooms are bit old and washrooms are small.

Partner

2/10

Poor

22 Jun 2025

Verified traveler

Overall, the staff were nice but the room was in awful condition and genuinely couldn't stay here, felt very unsafe and felt uncomfortable

Friends_and_family Friends

6/10

Pleasant

06 Jun 2025

Denise

When we booked a few weeks ago, we paid a surcharge to pay at the hotel. They took the payment before we arrived and then couldn’t find or reservation when we arrived. Then they told us that we had already checked in! How?
The room was not great but then it was only a bed for 6 hrs before we needed to get up at 3am for an early flight. Convenient for Newcastle airport

Partner

8/10

Excellent

04 Jun 2025

Rohan

It was good

6/10

Pleasant

28 May 2025

Oluwabori Oluwagbenga

N/A

Business Self

2/10

Poor

26 May 2025

Craig

Bike was securely locked to the smoking shelter wall using 3!! Bike locks. Around 3am the bike was stolen. Someone came with bolt cutters and walked out with the bike. Even though thr hotel clearly states \"secure parking\" and the numerous CCTV cameras werent able to get a single shot of the theif!!. Police are going to deal with the issue. Hotel didnt help in any way, not even a sorry. Even though responsibility of my belongings falls down to them!

Leisure Partner

6/10

Pleasant

19 May 2025

susan

It was very basic, not much water pressure in the shower.

Leisure Family

6/10

Pleasant

21 Apr 2025

Catherine

It was basic but worked for the short stay. The staff were excellent, very helpful

Leisure Family

10/10

Exceptional

17 Apr 2025

Siobione J

Great stay!

It was a good experience and worth the money! The staff are great and the location is convenient due to local transport.

Partner

4/10

Poor

07 Apr 2025

Sarah

Very disappointing

They are decorating and we were kept awake throughout the night because they were working in the room behind us all night. Our room had water damaged ceiling with a hole. The bathroom had toilet seat that didn't fit, damp issues, peeling paint.
The listing says bathrobes, sound proof rooms and other things that are not true.

Business

8/10

Excellent

24 Mar 2025

alan

Great for price.

For £40 i couldnt fault it.polite enough clean and tidy bedding and towels were fresh.
And is was quiet.

Self

6/10

Pleasant

19 Mar 2025

Terry

Hotel Express

Great location to travel around local areas. Staff were so friendly and accomodating to your stay. You just had to ask and they were more than helpful. Its a converted care home with signs of wear and tear. Some rooms would challenge people. But to be fair staff relocated us on this visit. The breakfast is excellent value if booked in advance and is plentiful. For the price its offered at a reasonable rate. Well worth a visit.

Friends_and_family Family

10/10

Exceptional

17 Mar 2025

Verified traveler

It was a great place to stay specially for the value! Have been before and no doibt will go again

Friends_and_family Friends

10/10

Exceptional

01 Mar 2025

Siobione J

Great overall!

It was really nice the room was very clean, a great stay!

Friends_and_family Friends

8/10

Excellent

27 Feb 2025

Mike

Very nice friendly staff on Reception, Sahil and Mir. The hotel served its3purpose for5 hours to sleep

Business

10/10

Exceptional

16 Feb 2025

Keighley

Great stay

Certainly not the ritz but the staff couldnt do enough to make our stay comfortable. Beds were comfy, rooms warm. Water pressure a bit low in the shower but it was clean and close enough to city centre. You get what you pay for and to put our heads down at night and get showered it was a perfect room for us.

10/10

Exceptional

07 Feb 2025

Ilyas

My stay was pefect. I was up for the football so just needed somehwhere to sleep and thats what i did

Self

6/10

Pleasant

02 Feb 2025

Lorna

Very cold in the room and unsafe in the bathroom stuff broken

Leisure Friends

4/10

Poor

24 Jan 2025

Stewart

Sadly there was issues with our Service Dog when we first arrived but reception rang the management who eventually squared us with a room next to reception but that night our room flooded at about 3am as someone had left a tap running upstairs so not the best of stays.

Partner

10/10

Exceptional

17 Jan 2025

Robert

Good cheap clean room

Clean warm room. Happy with it and at £36 a bargain. Would stay again.

Self

2/10

Poor

04 Jan 2025

Skye

Receptionist was rude, kept trying to get money out of us, kept our ids overnight, as well as photocopying them without telling us what for, or asking consent. Took friend's ID too, he was not staying with us, and refused to give him it back until we had returned from our room to put our bags down. Room was a state. Sink close to bed (despite bathrooms being communal) so movement around the bed was next to impossible, half a wire plugged into a wall, wet stains on the ceiling, uneven flooring. Room was also tiny, three people couldnt move around comfortably. Took £50 deposit (room was £59 including travel protection) because one of us has no form of ID but is 18. Seriously would not recommend this place, ruined our moods for the rest of the trip.

Leisure Friends

10/10

Exceptional

05 Dec 2024

Michael

Good

8/10

Excellent

01 Dec 2024

John

Cheap Hotel great location to city centre

Self

4/10

Poor

28 Nov 2024

Anthony

No hot water and television pixelated

Business

2/10

Poor

29 Oct 2024

Robert

Shared bathroom had broken toilet seat, blocked shower drain and mouldy wall. Bedroom tv missing, overheated even with rad off. Paper thin walls. Noisy pipes. Sleepless night. Staff were polite.

Leisure Self

8/10

Excellent

29 Oct 2024

Mark

Friendly staff and an excellent location

Leisure Self

8/10

Excellent

13 Oct 2024

Stuart

Clean and tidy showed low on pressure

Room was very clean and tidy, all the appliances worked fine the only issue i had was the shower had low pressure but it work fine just wish it had more pressure

4/10

Poor

29 Sep 2024

Antony

This stay was not the greatest, we phoned beforehand to see if there was additional charges on arrival, we were told there was no additional charges on the phone and we arrived and got told we had to pay a £50 deposit. The bed sheets had stains on them, cobwebs in the room. Bathroom had hairs all over it and looked like it had been used just before we had checked in
The first night in our stay we heard a woman screaming in the night and the beds were uncomfortable so it was hard to get a decent nights sleep. Overall very unsatisfied with my stay and will not be back, would also not recommend anyone else to stay at this accommodation!

Leisure Friends

2/10

Poor

19 Sep 2024

wrya

car park wasn’t free and room smells stinky i couldn’t sleep on the bed it was bad condition

Leisure

4/10

Poor

12 Sep 2024

Drew

Had a dirty mattress leaned up against the wall in the room I was staying in, radiator hanging off the wall, cupboard door not on the cupboard, cracked sink in room, the list goes on, £81 to stay in that dump for one night, never again

Business

6/10

Pleasant

04 Sep 2024

John

Mouldy smell

Business Family

10/10

Exceptional

26 Aug 2024

Shaun

Great as always. Stayed bank holiday and was really really quiet. Staff are friendly and helpful. Ideal.

Self

2/10

Poor

18 Aug 2024

Verified traveler

Shockingly bad

Stay was totally shocking. Hotel was, damp, cold, mould growing up walls, carpets were dirty, falling apart, soiled kettles, drug dealers, prostitution, pimps hanging around outside. We didn’t stay for breakfast for our own safety and health. We checked out mega early as we felt uncomfortable there.

Would never recommend to anyone. Stay well away.

Friends_and_family Friends

6/10

Pleasant

28 Jul 2024

Mark

Stay

Was satisfactory
Could have a sink in the room would be good.

Business

6/10

Pleasant

26 Jul 2024

Mark

Overall acceptable

Overall it was fine.
Shower temperature control needs looking at and toilets at times had zero toilet paper

Business

10/10

Exceptional

23 Jul 2024

Douglas

I believe in you get what you pay for. For the price we paid, we were very happy with the room. 24/7 reception service was also excellent. A bit further out from main Quayside- a 25 minute walk.

Leisure Family

2/10

Poor

22 Jul 2024

Jody

No air conditioning, although we were offered a fan. Window would not close properly. Shower drain was clogged so we were offered another one, shower head was broken there as well. Beds were clean and Gentleman at reception was very nice.

Leisure Family

4/10

Poor

17 Jul 2024

Isaac

Poor and property not as advertised, never stay here again

Leisure

2/10

Poor

17 Jul 2024

Daniel

Made to pay for an uograde that wasnt our faukt because their fidnt hsve sparecdouble room, 2 room had broken showers

Partner

4/10

Poor

14 Jul 2024

Marek

A bit tired, won’t be returning or recommending.

Business Partner

8/10

Excellent

09 Jul 2024

Raphael

Value for money

The hotel is fair value for money, the sheets were clean and the room was clean but it’s dated.

Business

2/10

Poor

07 Jul 2024

David

The negative reviews of this place are true

So, I needed this hotel as I went to NERG 2024 - I stayed for a single day since it was the closest hotel to the stadium at what is a \"reasonable\" price. The reviews are mixed with some people giving it 5* and some giving it 4*. I cannot in all honesty say that these are real people and I will explain why.

On the outside the hotel is fine, going into the foyer what waited for us was an emotionless and dead room with almost no light and no people. An Inidan gentleman came to the reception and sounded like he was sick of the day already, give us something to sign and showed us to the room. Here lies the first thing - The place is a damn maze and we needed showing.
The door needed us to shoulder barge it to open and what awaited us was a polarising room.

At first glance it looked nice, a little small but it was nice - After we had sat for a moment and began looking around did we find all the issues, since I have limited space I'll be brief.

Bathroom door was hanging off 1 hinge, the bathroom mirror was broken, the shower was broken, the shower had no temp controls, the hand dryer isn't grounded properly
In the room there is no TV remote, there is no spoons for tea, the carpet is vile, there are almost 0 dusting, the beds are stained with blood, the ceiling is broken with holes in it, headboards slap you in the head if anyone in the room moves - Weirdly the vibe is unsettling, it just feels wrong to be sleeping in there and I hated every moment of it, i just wanted out asap.

Business Family

2/10

Poor

01 Jul 2024

Neil

The place is filthy and nothing works. I’m surprised Expedia is associating itself with this place. Not good, not good at all!!

Leisure Family

2/10

Poor

27 Jun 2024

Michael

You have to be desperate to stay hear, it’s everything you don’t want

2/10

Poor

23 Jun 2024

Liam

Was an absolute joke

Well, to be fair, I’m extremely disappointed as I was promised bed and breakfast and that was not provided, Basically looked like a hostel and Nothing about my stay was enjoyable at all, Half the stuff in the room just didn’t even work, Terrible customer service, and in all honesty, I would not recommend this to anyone

Self

4/10

Poor

16 Jun 2024

stuart

Not the best place I've stayed.

The rooms are nothing like the preview pictures show. They did not change over my towels on the second day of my stay until l asked. The rooms and general appearance of the place were grubby and in need of better cleaning/ maintenance. Overall the place was fine if you're happy to overlook the issues listed but I don't think I would return.

Self

4/10

Poor

02 Jun 2024

Ian

shared varhroom was awful

Leisure Self

8/10

Excellent

01 Jun 2024

David

Good value for money, clean shared bathroom. Good location and pleasant staff

Partner

6/10

Pleasant

31 May 2024

Howell

Quiet, safe place to stay

Hotel is quiet, clean and safe. Staff were very friendly and helpful. There are few mod cons and shared bathrooms etc and no dining facilities. As long as you know what you're getting in advance its fine.

Partner

6/10

Pleasant

27 May 2024

Verified traveler

This is a run-down establishment on the edge of Gateshead. They've never quite been able to get rid of the stale cigarette smell from the pre-ban days, so it's heavily perfumed to mask that.

The room was a bit small, clean enough but far from sparkling. Didn't use the shower or try the Full English.

The front desk staff were friendly, even when dealing with another guest who seemed to want the restaurant open at 1am.

Partner

6/10

Pleasant

25 May 2024

Graham

Staff really nice but would not stay again

We had 2 rooms- Room 1: On arrival shown to room and this room extremely dated sink coming away from the wall. Broken mirror on door, marks/holes in the walls, window ledge full of water and there was a smell. We requested to change and were moved to room this room was absolutely fine with some modern touches but could use a lick of paint.
2nd Room - We requested a travel cot for the baby and had to remind them on arrival and when it came in it was dirty and not stable so we didn’t end up using it. The room was spacious but again extremely dated with marks on the walls and carpet. Staff were really friendly but had we been able to get another hotel I wouldn’t have stayed with my family.

Friends_and_family Family