The Royal Hotel

United Kingdom , Newcastle-upon-Tyne
GATESHEAD, Railway Street
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Lisa

Excellent location, right in the heart of everything and opposite the train station. Lovely room and very welcoming and helpful staff.

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

Jayne

Great location, very helpful staff, nice little touches in the room, excellent breakfast. Rooms could do with a re-furb and my bed was too hard for me, but I would stay there again.

Friends_and_family Friends

6/10

Pleasant

08 Mar 2026

ian

The room was spacious and clean and the staff were friendly also there was loads of shops, bars and restaurants

Partner

8/10

Excellent

02 Mar 2026

David

yes,location excellent

Partner

10/10

Exceptional

28 Feb 2026

Oliver

Easy to check in and out

Partner

8/10

Excellent

27 Feb 2026

Crispin

The staff were always very polite and cheerful

Self

8/10

Excellent

23 Feb 2026

Johanna

Helpful reception & breakfast team.

Partner

10/10

Exceptional

21 Feb 2026

Agnieszka

The room was very clean, the location is amazing, and the staff were really friendly. We arrived early and they kindly stored our bags for us. It’s very close to the train station but still nice and quiet. Highly recommended!

8/10

Excellent

21 Feb 2026

Deborah

Staff

10/10

Exceptional

17 Feb 2026

Angela

We interacted with at least five people at the front desk and they were all so pleasant. The room was what we needed, the location was amazing (just across from train station), and they held our bags while we explored the city.

Partner

10/10

Exceptional

17 Feb 2026

Stephanie

The room was clean, the staff was friendly, and the location right across the street from the train station can't be beat!

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Kaye

Lovely staff. Very friendly. Excellent breakfast. Room was clean and spacious. Lovely old character to the building. Great shower. Great part of Bath town, not far from centre and next to train station. Lots of tea and coffee in the room which was great as most places don’t give you enough.
Hotel is looking a bit tired in places and could do with a freshen up. For example, the stairwell- worn carpet and wallpaper starting to peel. Our bathroom had cracked tiles. Hand soap near the basin and bath would be great, as it was only at shower height which meant leaning around a wall if using the sink or standing up when using the bath. There was a soap bar but I didn’t want to open it to use it when only staying for one night.
We had a lovely stay. Thank you.

Partner

10/10

Exceptional

11 Feb 2026

Jack

From the moment we checked the staff were excellent and super friendly. Check in was simple and the onsite car park was great too however very limited on spaces. The man on reception was outstanding (I didn’t catch his name) The room was super clean and very spacious as hotel rooms go. 10/10 would recommend

Friends_and_family Family

8/10

Excellent

27 Jan 2026

Roshani

All were good

Leisure Friends

10/10

Exceptional

22 Jan 2026

Sarah

I was travelling on my own and found all the staff incredibly friendly and helpful. My room was spotless, with very good quality bedding and a comfy mattress. I didn’t have breakfast, so can’t rate that. I had dinner in the Brasserie and thought it excellent value. Would definitely stay this hotel again.

Self

8/10

Excellent

19 Jan 2026

john

Very clean and well presented.

Leisure Friends

10/10

Exceptional

15 Jan 2026

Marci

Such a perfect way to spend our day in Bath!! Amazing staff and incredible atmosphere

2/10

Poor

14 Dec 2025

David

Grossly overpriced.tv didnt work properly .windows frosted glass only breakfast fully booked. No hot water in shower. Door lock part broken. 2 star hotel at 5 star price (£470 for 2 nights). Joke

Self

10/10

Exceptional

12 Dec 2025

Mr David

Spacious and well appointed and decorated room. Friendly staff.

Partner

6/10

Pleasant

08 Dec 2025

Linda

The hotel is located across from Bath Spa train station.
Checking in, we waited 10 minutes while the desk clerk talked to other visitors, not registering, just talking.
The check in area is very small, and there is nowhere to sit, as the locals view this as a place to gather. And do not give way for guests.
We went to the room, which was very worn, while it was clean, there had been spills on the carpet, the walls had dings and scrapes, the inside of the door had been kicked in.
Hard to find light switches, the bathroom light was placed behind the TV screen. There was a shade on the main bedroom window, but no drapes. The hot water in the sink never worked, and the hot water in the bath/shower often dribbled down to lukewarm flow. This over the entire four days.
The breakfast was ok, with about six offerings. But the food was barely warm.
We ate dinner there one night, and the food was indifferently prepared/barely warm. The hotel was full, but competing with local folks to sit in the two lounge areas was discouraging. One evening we came in and the locals had filled the area and were not moving. Later after a rugby game they spilled out into the street and were exuberantly rowdy. That's ok, but they were not giving way. The heating was ok. The location is nice to get to abbey, roman baths, stores but hotel is not comfortable. Elevator was small but worked well; stairs were steep no railings. Bed good but small. Very clean.

Leisure Partner

8/10

Excellent

03 Dec 2025

Carla Batts

Excellent location when arriving by train. Nice lounge and restaurant in the hotel. Quick walk to the abbey and Roman baths. Very helpful staff.

Leisure Family

10/10

Exceptional

03 Dec 2025

David

Lovely hotel and

10/10

Exceptional

24 Nov 2025

Elaine

Everything was very good. Cleanliness excellent staff both very efficient and friendly.

Partner

10/10

Exceptional

24 Nov 2025

Paul

Very helpful staff

8/10

Excellent

16 Nov 2025

Melvin

Great staff and great location

4/10

Poor

01 Nov 2025

Alastair

This would have been a great hotel had it not been for the relentless thumping music coming from a club nearby that went on until the hour early hours of the morning. One thing you need to be able to do in a hotel is sleep!

10/10

Exceptional

19 Oct 2025

Kim

A great stay, central for everywhere we needed, easy access to the station and short walk to the therma spa.

Friends_and_family Friends

6/10

Pleasant

18 Oct 2025

Julia

The location across from the train station was noisy late at night.

Leisure Self

10/10

Exceptional

18 Oct 2025

Allen

Lovely stay at hotel , great as opposite station so very convenient, loved walking into town , so much to do.
Room was comfortable, staff friendly and a good bar , breakfast was buffet plus a cooked option .
Enjoyed my stay thank you

Leisure Self

10/10

Exceptional

17 Oct 2025

Kevin

Staff positive helpful spot on

Leisure Self

8/10

Excellent

12 Oct 2025

Helen

It was lovely apart there was roadworks the first night and it was very noisy, they offered us two different rooms to move to the next morning but they where both very small and we had already paid for the superior room ,but the next evening there was roadworks again and they moved us to a four poster room which was beautiful and they where very apologetic, we would definitely stay again

8/10

Excellent

11 Oct 2025

Ernest

Loved the staff! Tim at the reception desk was amazing and efficient. Liz cleaned our room everyday and restocked our tea supplies. Please note , this hotel is close th the buss and train station. Some noise is to be expected. No air conditioning. Fan was provided in the room.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Haoxuan

Great location right beside the train station, and close to all tourist attractions. Moreover, you get to experience staying in a historic hotel. I was greeted by the staff with very kind words and enjoyed a wonderful breakfast during my stay. 120/100 RECOMMENDED.

Leisure Self

8/10

Excellent

29 Sep 2025

Darren

Right in the centre easy to get everywhere. Hotel was nice and clean but it is very tired. As an old hotel it only has secondary glazing which isn’t as quiet, especially when one of them is missing

Partner

10/10

Exceptional

20 Sep 2025

Jay

Great location, incredibly friendly staff and service. The bed was extremely comfortable.

Self

10/10

Exceptional

16 Sep 2025

Thomas

Met several members of staff during the stay, they were all pleasant - some of them even spoke a few friendly Japanese words! We were delighted with the room design, layout and the comfortable beds. Would like to come back again some day. Thank you!

Leisure Partner

8/10

Excellent

13 Sep 2025

Sarah

The location is good. The bed was very firm. the bathroom has been updated and was good.

Friends_and_family Family

6/10

Pleasant

11 Sep 2025

Samantha

The hotel is of historical interest, old, next to the train station and in need of some attention in areas.
The decor is looking tired in all areas we saw. In our room the bath sides have come away and need fixing, the pipes emit a squeal that could get very loud. It was quirky to begin with, but got a little annoying after a while. The bathroom floor was very slippering after showering. I was woken at 4am by the sound of the lift and banging doors. Other than that the hotel is fine and comfortable.
On checking out the staff member seemed dissinterested and was not interested in whether or not we enjoyed our stay.
Check in was fine and other staff members were friendly and engaging.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Malcolm

ELEGANT AND COMFORTABLE

Leisure Friends

10/10

Exceptional

09 Sep 2025

Karen

We had a lovely stay.
Very convenient, as it’s cross the road from the train station, also it’s very central.
the staff couldn’t do enough for you, they went out of their way to make sure you had a good stay.
The bedrooms are a little tired so could do with a little TLC.
Would happily stay here again.

6/10

Pleasant

05 Sep 2025

Diana

This is a 2 stars hotel with big plumbing problems, old furniture, infiltrations, noise from the station and I pass...

Leisure

2/10

Poor

03 Sep 2025

Steven

Refused to let us have Breakfast

How can you run a Hotel and not be able to accommodate all your guests for Breakfast - lengthen the window if you don't have room for all in and hour and a half

Partner

8/10

Excellent

26 Aug 2025

Deborah

Historic building, friendly staff

The staff at The Royal Hotel (Andrea, Tim and Gabriel) were friendly, accommodating and professional. The hotel overall needs updating. The bathroom was modern and fine but the carpets need replacing and our third floor room floor creaked a lot whenever we took a step. No one was above us but I felt bad for whoever was below. It is an old building so it’s not too surprising. The bed was ok but not the greatest mattress we had on the trip. The location is great and I would stay again.

Partner

10/10

Exceptional

26 Aug 2025

Julia

The location across from the train station was ideal since we took the train to Bath. Also close to shops and sites. Staff very friendly and helpful. Our room was spacious. No air conditioners so we were a bit warm

Leisure Partner

6/10

Pleasant

25 Aug 2025

Maria

No aircondition, the bed was terrible and duvet did not have sheet, remove it out of cover as it is too hot for the night.

Leisure Family

8/10

Excellent

23 Aug 2025

Philip

For an older hotel it is has a high standard of amenities and a wonderful served breakfast. Staff were very helpful

Leisure Family

8/10

Excellent

20 Aug 2025

Sylvia

While we had a few issues during our stay, the manager and frontdesk staff went above and beyond to satisfy our needs.

Leisure Partner

8/10

Excellent

10 Aug 2025

Diane

The staff was wonderful. Breakfast was very good. The bed was a little soft for my preference. And my shower was tiny. It was so convenient to the rail station and for walking around Bath.

Leisure Self

6/10

Pleasant

08 Aug 2025

Sandra

The property is close to city, bus and train stations. It is an old property so there is a lot of road noise even when the windows are closed. The floors are very squeaky and noise from the hallways also makes it into the room. There is no air con so at night when the windows are closed (to stop the road noise) it gets very hot. A fan is supplied. We booked a car park and arrived early evening and there was only one park available and it was very difficult to get into. Glad we had a small car.

Leisure Partner

8/10

Excellent

07 Aug 2025

Charles

Great hotel for the price. Convenient parking available

Leisure

10/10

Exceptional

06 Aug 2025

Ellen

Leisure Self

10/10

Exceptional

21 Jul 2025

Joanna

Small room, but comfortable. Easy to get to the Eurostar and to transportation around the city.

Leisure Partner

8/10

Excellent

15 Jul 2025

nasrin

The hotel was in a very good location close to every thing, nice and clean, the special dinner was excellent and enjoyable. The room service was excellent as well along the staff. We wish they had air conditioning in the room also, staff at the front desk failed to give us day trip company information and we were truly unhappy about that.

Leisure Family

10/10

Exceptional

12 Jul 2025

Amy

Pretty Victorian hotel with excellent staff very conveniently located.

6/10

Pleasant

06 Jul 2025

Jeremy

Ok but extremely dated

The hotel is clean. The people were amazing. However, the property is extremely dated. I would highly recommend if you come to this property do not do it in the summer. They only offer a very small fan and the temperature in the room became unbearable. To the point we had to have the open fully opened which in itself wouldn’t normally be a problem apart from the entire colony of seagulls on the roof squawking throughout the night. We’ve resorted to putting wet towels on to cool us down. We felt like you cut the air with a knife.

Partner

8/10

Excellent

28 Jun 2025

Julian

Positives were: very conveniently situated. Friendly staff, good breakfast and evening meal. Less good was my room was very small with scarcely enough space for the single bed; would have liked the reception to be open before 8 am; more importantly felt that the hotel was in need of a general refurbishment. Overall I enjoyed my stay.

Business

10/10

Exceptional

27 Jun 2025

cynthia

Está muy bien ubicado frente a la estación de trenes, buses y todo el comercio a un par de cuadras.
El desayuno es personalizado y de excelente calidad.
Las habitaciones limpias, cómodas y de buen tamaño.
Lo mejor, el recepcionista Tim, una joya de persona (amable, encantador, amistoso y se toma el tiempo para . explicarte)….saludos desde Chile Tim!!

Leisure

10/10

Exceptional

23 Jun 2025

Faye

The weather was initially very hot and the hotel does not have air conditioning. An electric fan was provded and the windows opened, so it was possible to get relief. A source of ice for water and drinks would also help.These spurts of warmer weatherwill need some clever thinking and planningto maintain comfort for guests.

Leisure Partner

6/10

Pleasant

16 Jun 2025

Jackie

The room was lovely, but very noisy as it was opposite the station and we could hear the station announcements!

Business_and_leisure Family

10/10

Exceptional

09 Jun 2025

Margaret

very friendly and helpful

Leisure Friends

8/10

Excellent

09 Jun 2025

Arthur

Great, thank you!

Leisure Self

10/10

Exceptional

07 Jun 2025

Nancy

The staff here are amazing! Very good recommendations and directions.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Rebeccah

We had a lovely time during our stay at The Royal Hotel in Bath. The staff were very friendly and helpful, the room was beautiful and comfortable, and very clean. We loved the bath robes provided! Thank you so much for a wonderful experience at your beautiful hotel!

Friends_and_family Family

8/10

Excellent

05 Jun 2025

Armand

A bit dated but wonderful people and a wonderful stay

Leisure Family

4/10

Poor

26 May 2025

Jannath Shirin

The room did not meet our expectation. The brown carpet was dirty and needs a good clean and the ‘hot water’ did not come on and we were told we had to keep the hot water from both the sink and shower on for 10 minutes before any hot water came out.

Leisure Family_with_children

8/10

Excellent

21 May 2025

Darlene

Kind hosts, and great breakfast option.
Near train & bus & scenic area

Friends_and_family Friends

8/10

Excellent

14 May 2025

Sharon

Pleasant experience in near perfect location

Very close to city centre and across from the train and bus stations. Breakfast very good with plenty of choice. Staff very friendly and helpful. Single room had space for table and chair. Coffee, tea water and biscuits provided in the room. Has a bar lounge.It is an old building so some damage noticeable.

Self

4/10

Poor

05 May 2025

Virginia

The only decent thing about this place was its location. I would not stay at The Royal again.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Stephen

Refurbished room in hotel a minute's walk from the station. Good breakfast, lovely staff
Convenient for Bath's atteactions

Leisure Partner

10/10

Exceptional

29 Apr 2025

Jim

We were very delighted and surprised with the size, comfort, furnishings and decorations of of our room. King bed was a nice break from the Queen in London. Bath. Staff ver friendly and helpful. Right across the street from the train station, and easy block walk from the bus depot. All kinds of nearby restaurants, shopping and sights like the Roman baths and river. We had a very nice breakfast in restaurant on the ground floor of the Royal. Had supper in the comfy little pub there too. No complaints, just right for our short stay to see Bath.

Leisure Partner

8/10

Excellent

24 Apr 2025

leigh

Great large room and bathroom. However the shower was luke warm and the internet weak at times, medium the rest of the time.

10/10

Exceptional

21 Apr 2025

Vafa

Just across the train station, and 5 min walk to old Bath (city centre). Great friendly staff

Leisure Family

10/10

Exceptional

19 Apr 2025

JACQUELINE

A welcoming hotel.

Friendly hotel, with a 'made to feel part of the family' feel. We have stayed several times always with a lovely welcome and excellent service. A popular hotel with guests and day visitors alike. Good food and buzzing vibe.

Partner

6/10

Pleasant

18 Apr 2025

Sharon

Good location. Tired hotel

Leisure Friends

10/10

Exceptional

18 Apr 2025

Aimee

Loved this hotel

Leisure Self

8/10

Excellent

11 Apr 2025

Andrew

Cracking hotel.

A very comfortably stay. Room was large with a excellent size of bathroom. Room service was excellent as well. A lovely bar area with a great atmosphere . Every good hotel should have a Dave on the bar he was so attentive and made the best calypso coffee you've ever tasted. First class guy.

Partner

10/10

Exceptional

10 Apr 2025

Alison

Enjoyed my stay

Helpful staff. Nice room and comfortable. However the service was slow at breakfast but enjoyed the food.

Self

6/10

Pleasant

09 Apr 2025

Kenneth

Great location, great service. No hot water. Mattress was terrible.

Friends_and_family Friends

6/10

Pleasant

29 Mar 2025

Richard

Staff were fine shower didn’t work properly and no fridge in the room

Leisure Partner

8/10

Excellent

24 Mar 2025

Vicki

Location

Excellent location directly opposite the main train station. All major attractions are walkable. All staff were pleasant and efficient. Tea & coffee making and biscuits were great. A modern bathroom with excellent water pressure. Howe er the bed was a double bed with an uncomfortable old fashioned mattress. The restaurant was limited in its ability to handle all residents staying at the hotel. For example registering at 3 pm resulted in breakfast the following day being already booked out. Going down for dinner they had to ask to ‘squeeze’ us in.

10/10

Exceptional

20 Mar 2025

Taeryn

A beautiful and calming room to rest in after exploring Bath. And it’s about 10 minutes walk to the city center and also right across the road from the train station so couldn’t be more convenient. Friendly staff as well.

Leisure Friends

8/10

Excellent

20 Mar 2025

James

Front desk v helpful

Leisure Partner

10/10

Exceptional

14 Mar 2025

MAUREEN

Amazing Location. Great Room and Service.

Amazing Location. Right across from train station. No taxi needed. Great front desk, very helpful. Tim was especially kind and sweet. Nice clean room, with nice shower, hair dryer and amenities. Tea and snacks appreciated.

Self

10/10

Exceptional

11 Mar 2025

Michael

Classic historic hotel.

Classic 1846 hotel. Well maintained and historic.

Self

10/10

Exceptional

02 Mar 2025

Amandine

The room was very clean and the staff was pleasant

Leisure Friends

10/10

Exceptional

26 Feb 2025

Marie

Very convenient for public transport.

Leisure Family

10/10

Exceptional

26 Feb 2025

Linda

A lovely hotel, staff very helpful and cheerful, warm and comfortable a property in keeping with its history, great stay, recommend to anyone to stay

10/10

Exceptional

18 Feb 2025

Vanessa

I really enjoyed the staff and the complementary snacks and water bottle daily. I felt safe with the easy access to the Bath Spa station. Rob the bartender was amazing and so was the reception recommending restaurants and high points to see in Bath.

Business_and_leisure Self

8/10

Excellent

15 Feb 2025

Mathilda

The staff were really helpful and accommodating and made us feel very welcome.

Leisure Partner

4/10

Poor

08 Feb 2025

Verified traveler

Disappointing room and service

We booked a triple room for the two of us as it was cheaper than a double and the photos showed a lovely big modern looking bathroom with a bathtub. Unfortunately, the room was tired, creaky and had a musty smell and we had a very small bathroom with shower, no bath. Nowhere to put your toiletries or hang towels and a tiny mirror.
We understand now in the room description it states shower but the photos are very misleading and it seems taken from the Superior category.
We called reception to enquire if there was another room available and very quickly received a bad attitude from the manager. All that was needed was a polite apology, no other rooms available sir, but instead we were told you're wrong, the photos aren't misleading. We're telling you, as the customer, the photos are misleading. End of.
Luckily another member of staff at reception was very friendly and kind to us and made up for the rude attitude we received from the manager.
We will 100% come back to Bath but we won't be coming back to this hotel since value for money just wasn't there for the room that we received.

Partner

10/10

Exceptional

27 Jan 2025

Mr M

January 2025, Royal Hotel - Bath

I was very pleased with the roomI had booked. Very spacious, clean and comfortable. A tiny drawback was limited hot water from the wash basin. However the building is an old one and there was a notice advising if the hotel was busy I may have to wait a short time for hot water so I did not mind this. A shower next morning was great. Breakfast was good too.
The gentleman on Reception was excellent, informative and extremely hee Royal when I return to Bath in the future. Thank you.

Friends_and_family Family

10/10

Exceptional

15 Jan 2025

peter

Great location and room. Staff were helpful.

Leisure Family

10/10

Exceptional

11 Jan 2025

Joanne

Excelent location!

Leisure Family

8/10

Excellent

02 Jan 2025

Helen

It is a lovely hotel and we've stayed before. We had booked a four poster room but didn't get the same quality of room we had gotten in our first visit, by that I mean; there was no bathtub, the room was slightly smaller, the noise from outside was significantly louder than expected.
We had a lovely stay though and I definitely recommend it.

Leisure Partner

4/10

Poor

01 Jan 2025

Adam

Staff are amazing!
The hotel is very clean.
The main reason for ranking this hotel so low is due to the building and elements of hotel that are simply below standard.
The bed is awful. The shower is terrible.
The hotel just needs a good level of maintenance carried out on it to make it better.
I have had better facilities camping.
Shower was cold, bed terrible…. Didn’t expect this from what looks to be a very nice hotel.
We still had a lovely time but these things need improvement.

Leisure Partner

6/10

Pleasant

29 Dec 2024

stephen

Good location, very dated in rooms!

The location was great, the rooms were dated and didn’t smell too good. The staff were good and the food was nice.

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

Verified traveler

Nice hotel. Great location, very close to railway station. Lovely staff on reception, very friendly and helpful.

Friends_and_family Family

4/10

Poor

25 Dec 2024

Verified traveler

3 nights in Bath

Tried hard to like the Royal. Service in all areas was excellent. The location across from the train station is great. Breakfast was very good. But the facility is very old and tired badly in need of an update and refurbishment. At least a deep cleaning and painting. I get that it is an old historic building. But the lack of hot water in the morning is a show stopper. Top tip. If you go shower in the evening when there is hot water. ( On our last day, there literally was no hot water as the boiler broke down)

Partner

8/10

Excellent

22 Dec 2024

liliane

Very friendly staff. Great breakfast. Hotel a little tired in places. Very comfortable though.

Leisure Family

10/10

Exceptional

17 Dec 2024

Michelle

Beautiful Area