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Holiday Inn Express Newcastle Gateshead

Newcastle-upon-Tyne · United Kingdom

Clasper Way, SwalwellView location

9.0/10Excellent1,000 Reviews
Cleanliness9.0/109.0
Service9.2/109.2
Comfort8.6/108.6
Condition8.6/108.6
Amenities8.6/108.6
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  • Business hotels
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express Newcastle Gateshead

Welcome to the Holiday Inn Express in Gateshead, just off the A1 Motorway and a 10-minute drive from Newcastle Airport. Enjoy free parking and easy access to Newcastle city centre, with a convenient bus service running every 10 minutes from outside the hotel.

Our hotel is near some of Newcastle's top attractions. Discover over 250 brands at the Metrocentre just across the road to get your shopping fix or get hands-on with interactive exhibits at the Discovery Museum, a 10-minute drive away.

Explore the fascinating Beamish Museum, the Living Museum of the North or cheer on Newcastle United at St James' Park, both reachable within 20 minutes. Music lovers will enjoy performances at The Glasshouse International Centre for Music, previously known as Sage Gateshead.

For live concerts and sports, guests can catch top performances at Utilitia Arena, a 10-minute drive from our hotel. Discover the iconic Angel of the North or relax at Blyth Beach, both of which can be reached within a 25-minute drive.

Read more about this hotelShow less

Enjoy comfortable rooms with free Wi-Fi, en-suite bathrooms with showers, and essential amenities like a work desk and iron. Start your day right with our free breakfast buffet, offering a variety of hot and cold options, fresh fruit juice, and hot drinks.

With a stay at Holiday Inn Express Newcastle Gateshead by IHG in Newcastle-upon-Tyne (Swalwell), you'll be a 2-minute drive from Metrocentre and 6 minutes from Chinatown. This hotel is 4.3 mi (6.9 km) from St. James' Park and 4.4 mi (7.1 km) from Tyne Bridge.

Stay in one of 134 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager FuturePlus Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher, a smoke detector, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Pet fee: GBP 30 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Metrocentre 1.5 km / 0.9 mi
Derwent Walk Country Park 1.9 km / 1.2 mi
Utilita Arena Newcastle 5.9 km / 3.6 mi
Nuns Moor Park 6.1 km / 3.8 mi
Life Science Centre 6.1 km / 3.8 mi
Newcastle-upon-Tyne St. Mary's Cathedral 6.2 km / 3.9 mi
Newcastle-upon-Tyne Discovery Museum 6.3 km / 3.9 mi
ISKCON Newcastle 6.3 km / 3.9 mi
Genting Casino Newcastle 6.4 km / 4 mi
Newcastle-upon-Tyne Central Library 6.4 km / 4 mi
O2 Academy Newcastle 6.5 km / 4 mi
Chinatown 6.6 km / 4.1 mi
Bigg Market 6.8 km / 4.2 mi
The Gate 6.8 km / 4.2 mi
Gibside 6.8 km / 4.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2007
  • Number of floors (main building): 2
  • Single rooms: 92
  • Double rooms: 37
  • Suites
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
Show 43 more facilities & services
  • Small pets allowed (under 5 kg)Extra charge
  • Large pets allowed (over 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift access
  • Shop
  • Luggage roomExtra charge
  • Dining area
  • Electric kettle
  • Towels and bed linen
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Highchairs
  • Banquet hall
  • 24h dining café
  • Conference room
  • Meeting room: 1
  • Projector
  • Printer
  • Photocopier
  • Business centreExtra charge
  • Fax
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte dinner
  • Vegetarian mealExtra charge
  • Snacks
  • LGTBIQ friendly
  • Non-smoking establishmentExtra charge
  • BilliardsExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

AI

All Inclusive

Meals and selected drinks/services may be included.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Express Newcastle Gateshead

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 19 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable6 photos

    Holiday Inn Express Newcastle Gateshead

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Cot on demand
    • Wi-fi
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Holiday Inn Express Newcastle Gateshead

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • Accessible • 1 Bedroom • 6 m²TWN.H6-1
    TWIN AccessiblePhoto unavailable6 photos

    Holiday Inn Express Newcastle Gateshead

    TWIN Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    6 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6-1

    Room amenities

    • Cot on demand
    • Wi-fi
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Holiday Inn Express Newcastle Gateshead

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Holiday Inn Express Newcastle Gateshead

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Holiday Inn Express Newcastle Gateshead

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Express Newcastle Gateshead

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 19 m²ROO.ST
    Room STANDARDPhoto unavailable4 photos

    Holiday Inn Express Newcastle Gateshead

    Room STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Hairdryer
    • Wi-fi
    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • AccessibleTWN.H6

    Photos are not available for this room type.

    Holiday Inn Express Newcastle Gateshead

    TWIN Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Holiday Inn Express Newcastle Gateshead

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 19 m²DBL.ST-2
    DOUBLE STANDARDPhoto unavailable7 photos

    Holiday Inn Express Newcastle Gateshead

    DOUBLE STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Room amenities

    • Cot on demand
    • Hairdryer
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Holiday Inn Express Newcastle Gateshead

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH DOUBLE BEDRoom • WITH DOUBLE BEDROO.DB

    Photos are not available for this room type.

    Holiday Inn Express Newcastle Gateshead

    Room WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 19 m²TWN.ST-2
    TWIN STANDARDPhoto unavailable6 photos

    Holiday Inn Express Newcastle Gateshead

    TWIN STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-2

    Room amenities

    • Cot on demand
    • Wi-fi
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 19 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable6 photos

    Holiday Inn Express Newcastle Gateshead

    DOUBLE Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Wheelchair-accessible
    • Hairdryer
    • Cot on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express Newcastle Gateshead

9.0
Excellent
1,000 Reviews
Cleanliness
9.0 /10
Service
9.2 /10
Comfort
8.6 /10
Condition
8.6 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
18 Jul 2026
Findlay
Nice clean room. Comfy bed. Nice shower.
Staff were very helpful and polite.

Nice breakfast in the morning.
Friends_and_family Family
10/10
Exceptional
18 Jul 2026
Jean
There is good free parking. The hotel was quiet at night. The breakfast was good, plenty to choose from.
8/10
Excellent
17 Jul 2026
Kawthar
Good standard hotel. Comfortable and functionsl
8/10
Excellent
17 Jul 2026
Janice
Hotel was a typical traveller hotel. Room was comfortable, staff helpful the pub next to the hotel was useful
Friends_and_family Family
10/10
Exceptional
16 Jul 2026
Lydia
Staff were absolutely amazing
10/10
Exceptional
13 Jul 2026
Lisa
I use this hotel regularly as a stop off. Great value for money, decent breakfast and convenient for the A1 and the metro centre.
Partner
8/10
Excellent
08 Jul 2026
Desmond
Great staff but starting to need a refurb to maintain twin standards.
Friends
10/10
Exceptional
05 Jul 2026
Joseph
I had a genuinely wonderful experience during my stay. The property was beautifully maintained, the staff were warm and attentive, and the breakfast offered a great variety with fresh, tasty options. All the facilities were in top condition, and the cleanliness throughout the hotel was outstanding. I thoroughly enjoyed my time here and would happily return.
Friends_and_family Family
8/10
Excellent
02 Jul 2026
Chu
The room is clean and tidy.
Friends_and_family Family
10/10
Exceptional
29 Jun 2026
Kara
Staff were friendly. Reception/breakfast/bar area was air conditioned.
Family
10/10
Exceptional
26 Jun 2026
Jane
Very clean property throughout. Very helpful staff. Room clean and comfortable. Wi-Fi connection constant. Breakfast was plentiful and well cooked/presented. Would definitely stay again without hesitation
Partner
8/10
Excellent
21 Jun 2026
Glyn
Too quick to clear tables at breakfast, not allowing guest to get extras from buffet and find food not finished, removed and cleared away.
Self
6/10
Pleasant
17 Jun 2026
Gary
Young lad at check in was off putting as he was rude and not at all good for a guests first point of contact.
10/10
Exceptional
15 Jun 2026
Linda
Lovely staff, we felt like part of the family when we left! The room was large, lovely big tv, comfy bed, lovely shower and bathroom. Our room and everywhere in the hotel was spotlessly clean, a credit to the staff. Breakfast was lovely and well stocked with the usual cereals, croissants and a selection of hot food. The hotel is 5 mins from the Metro Centre by car or 15 mins walking. This really is one of the best hotels we’ve ever stayed in!
Partner
8/10
Excellent
08 Jun 2026
Kane
Very very friendly staff. All were excellent and very helpful.
Great location. Very fair price. Tidy hotel. Decent free breakfast included.

Only downsides:

No ev chargers (not the end of the world as metrocentre is nearby and has plenty)
No AC in the room
Carpark could get quite full and didnt seem the most secure
My biggest pet peeve is the lack of power sockets at both sides of the bed. Not the only hotel i’ve stayed at with this issue! I just have no idea who decided to design hotel rooms like this.

Overall very useful stopover for a trip to Scotland.
Friends_and_family Family
8/10
Excellent
07 Jun 2026
Robert
Good value stay handy for the metro center free parking good breakfast not bad included in the price Rooms not very well insulated woke by other guests late coming in dogs barking early morning.
Partner
10/10
Exceptional
27 May 2026
Susan
Sausage wasnt as nice as usual, overcooked . Staff as always where excellent
Partner
8/10
Excellent
22 May 2026
Duncan Ross
Lovely four days with you. Atmosphere was friendly and welcoming and the facilities met our needs!
Friends_and_family Friends
8/10
Excellent
18 May 2026
Simon
Good value stay, with an ok breakfast. Our only complaints were the beds were a bit small, and you could only get heating to run for 2 hours maximum. Our room was like a fridge when we arrived at 9pm. We got it comfortable by 11pm, then realised at midnight we were freezing as the heating had cut out, so we had to turn lights on and reset the timer for another two hours of heat. All felt a bit Dickensian. Reception seemed a bit grumpy when we arrived, but check in was otherwise ok. Breakfast manager was very friendly and helpful. Breakfast was fine for a freebie.
Partner
10/10
Exceptional
18 May 2026
Lynne
Clean, quiet
Partner
10/10
Exceptional
16 May 2026
CHOI YUK
Clean room, good free breakfast and free parking
Family
10/10
Exceptional
16 May 2026
alan
The breakfast was excellent and the parking was safe and and loads of parking spaces as well
6/10
Pleasant
14 May 2026
John
Cold breakfast. Stayed at the liverpool hotel on duke street this one is not in the same league. Staff were excellent room ok. Parking good.
Partner
10/10
Exceptional
14 May 2026
LINDA
Nice place for a night or two. Very clean and staff very friendly. Breakfast was as expected.
Partner
8/10
Excellent
10 May 2026
Lisa
Handy for fhe metro centre, staff friendly and helpful. Room smelled a bit like dog - it's pet friendly so not that surprising. I stay here regulary, it's a good stop off for travelling further south and good value for money.
Partner
8/10
Excellent
27 Apr 2026
Paul
Great place to stay for a cheap break. All good, breakfast was aversge
Friends_and_family Friends
8/10
Excellent
27 Apr 2026
jonathan
Great staff and nice few days stay only breakfast was little let down as very greasy and well cooked bacon and sausages and no soya milk as being lactose intolerant person which was let down.
Partner
10/10
Exceptional
26 Apr 2026
Pamela
Hotel and staff were lovely
Partner
8/10
Excellent
25 Apr 2026
Julia
Plenty of parking. Speedy reception. On ground floor with extra pillows as requested.
Breakfast no porridge( usually have pots to make up?) everything else as usual coffee quite strong
Partner
10/10
Exceptional
19 Apr 2026
Dominic
The Gentleman working at reception was so kind, helpful, funny and responsive - plus the room was great and comfortable.
10/10
Exceptional
18 Apr 2026
Darren
Very nice hotel, easy road links to get to the A1, also up Benton road to Newcastle. Breakfast was good. We had a little walk along the river. The staff are good. rooms clean. Lots of Parking. Thank you.
10/10
Exceptional
31 Mar 2026
Mohamed
All good only challenge was no aircon in the room
Friends_and_family Family
10/10
Exceptional
30 Mar 2026
Philip
Excellent stay, breakfast very good, room clean & comfortable, staff very welcoming & helpful.
Partner
10/10
Exceptional
29 Mar 2026
Crystal
Yes
10/10
Exceptional
28 Mar 2026
Kathryn
Yes to both all very good, recommended
Partner
8/10
Excellent
23 Mar 2026
Carl
Clean room nice and quiet, bed very comfortable and breakfast very good
10/10
Exceptional
15 Mar 2026
Lynne
Friendly, quick check in, clean, quiet, lovely breakfast included……free parking.
Partner
10/10
Exceptional
09 Mar 2026
Simeon
Decent stay
Business
10/10
Exceptional
06 Mar 2026
Keith
Clean room , friendly staff, lovely breakfast.
6/10
Pleasant
24 Feb 2026
Tomasz
Staff great,supse friendly but the hotel quite old.
10/10
Exceptional
21 Feb 2026
Fiona
Room was very clean and fresh. Excellent free breakfast with lots of choices. Great value for money. Well done.
6/10
Pleasant
17 Feb 2026
Raheem
Is ok did the job for the night no complaints or issues or problems
Family_with_children
8/10
Excellent
10 Feb 2026
Patricia
Compfy room clean and warm.
10/10
Exceptional
08 Feb 2026
David
Room clean good service from start to finish will use again
6/10
Pleasant
28 Jan 2026
Harry
Room ok apart from carpet which was overdue a good clean.
Partner
10/10
Exceptional
24 Jan 2026
Michael
Great location for visiting family
Friends_and_family Family
10/10
Exceptional
18 Jan 2026
Arkadiusz
all good
Partner
6/10
Pleasant
08 Jan 2026
Patrick
Ok
Leisure Family
10/10
Exceptional
06 Jan 2026
Sandie
Stayed pre going on the ferry was a great location and excellent hotel . Would defo stay again
Friends_and_family Family
8/10
Excellent
03 Jan 2026
Rebecca
We arrived after a long day of travelling and unfortunately the additional sofa bed hadn’t been made up, we spoke with reception and was given the relevant sheets etc, we were happy to make the bed up ourselves
6/10
Pleasant
30 Dec 2025
Debbie
Breakfast wasnt fresh most hot items were cold and tasted rubbery like it was cooked the day before, buns were stale and croissants were burned, the seating area was busy and one day there were no plates or bowls avaliable, staff were stressed and unfriendly and not helpful.
Partner
8/10
Excellent
23 Dec 2025
Isaac
I enjoyed my stay
10/10
Exceptional
23 Dec 2025
Maureen
Room was clean and the staff were friendly and helpful. Quiet at night, comfortable bed and pillows.
10/10
Exceptional
15 Dec 2025
Ron
check in staff were excellent. hotel was clean and quiet , buffet breakfast very good as always
Leisure Family
6/10
Pleasant
13 Dec 2025
Eileen
Satisfactory
Leisure Family
10/10
Exceptional
13 Dec 2025
Philip
Comfortable stay all facilities excellent as ever!
Self
10/10
Exceptional
11 Dec 2025
Mark
excellent staff and very friendly

10/10
Exceptional
10 Dec 2025
Dorothy
Clean and comfortable. Good service. Good breakfast.
Actually no complaints at all.
Friends_and_family Friends
10/10
Exceptional
06 Dec 2025
christopher
Perfectly clean room, lovely staff, highly convenient for Metro Centre, Newcastle, and surrounds. Breakfast more than adequate; no sensible reason to stay elsewhere unless one has different aspirations.
Partner
8/10
Excellent
03 Dec 2025
Mary Brenda
Fresh breakfast and gluten free options available. Manager on duty knowlwdgable about what was GF and provided allergy information.
Friends_and_family Family
8/10
Excellent
03 Dec 2025
Philip
Clean room
Business
10/10
Exceptional
02 Dec 2025
BRIAN
It was expected, affordable easy car parking and a comfortable room. The only fault I could find was the side lights on the bed were not independant. They were either both on or off which was inconvenient if one person wanted to read whilst the other wanted to sleep.
Partner
8/10
Excellent
29 Nov 2025
Vivien
Fast and friendly check-in. Lift very temperamental- had to keep finger on the call button until the lift arrived. Staff told us it was so old that parts are no longer available!
Speedy response to query about a light that was not working and the room heater which was switched off.Room very clean and c
Partner
6/10
Pleasant
27 Nov 2025
Susan
The property is good value and close to the Metrocentre with plenty of parking.
The footpaths to the road are overgrown with brambles and there is no crossing if you get public transport into town.
Beds are comfy and free breakfast is a plus.
Leisure Family
10/10
Exceptional
20 Nov 2025
Keith
Room clean, staff friendly, breakfast wonderful!
Partner
10/10
Exceptional
20 Nov 2025
Elizabeth Ann
Very good location, lovely clean hotel Good choice of breakfast and very friendly helpful staff
Leisure Self
10/10
Exceptional
18 Nov 2025
Kirsteen
Nothing bad to say about our stay!
Clean, comfortable, quiet, spacious, friendly hotel.
Plenty of parking. Polite staff.
Well done....we'll be back.
Leisure Friends
10/10
Exceptional
18 Nov 2025
ronnie
On arrival my wife and I and our dog were greeted by extremely friendly staff. A present of a doggy bag contains two treats, pop bags and a tennis ball was given to us. Very thoughtful. Today there are so many places that say they are dog friendly but are only dog tolerant. Not so here. She was allowed to be with us while we sat for a coffee and for breakfast in the morning. Staff could not have been nicer and made our stay with remembering. The room was as you would expect. Basic and budget. It was very clean and tidy and the bed was very comfortable. It's a no cash hotel which does fine when purchasing extras drinks or snacks.
Breakfast was basic but of a good standard.
Considering most other hotels charge minimum £20 per person for it then it really was a great deal to be included in the price of the stay.
Given the amount of cleaning that was going on I did wonder about the £30 additional charge for our small dog. I don't think that there would be more of an additional clean of the room to justify that amount. That's just a small things and we would definitely go back there.
Partner
10/10
Exceptional
18 Nov 2025
Kevin
Room was great comfy bed and very quiet and hotel was busy.
Business_and_leisure Partner
4/10
Poor
16 Nov 2025
Tiana
Breakfast was poor, everything was dry, gross, stale and I barely ate. Cutlery was dirty as were the plates and tables. Staff were no help and not friendly. Simply told us the bare minimum and to crack on ourselves, didnt even get seated for breakfast the woman walked off. Hotel room was meh, hairs on the bed, dirty glasses, the bathroom stunk had to keep the door closed. Water was awful and smelt awful too couldn’t even brush my teeth with it because of the smell. Ive stayed at multiple of this companies hotels and this one is definitely the worst by far. Total crap, fully regret my stay. Will never return to that location, waste of a couples weekend and £100. £100 FOR LESS THAN 24 HOURS IN HOTEL THAT LOOKS BARELY GOOD ENOUGH FOR A COUNCIL ESTATE
Partner
6/10
Pleasant
15 Nov 2025
Holly
Not many sockets in the room and not in convenient places. No spare pillows. Was given less towels and cups than people in the room. Breakfast was ok but some of it was stale and the hash browns were awful, under cooked.
Friends_and_family Family
8/10
Excellent
15 Nov 2025
Margaret
The room was good. Cleaned to a good standard
Friends_and_family Family
8/10
Excellent
14 Nov 2025
marnie
Great location for the Meteocentrw, IKEA and places to eat. Clean and comfy beds. Nice and friendly staff.
10/10
Exceptional
13 Nov 2025
Amanda
Staff were fantastic, nothing was too much trouble for them. Rooms were clean and breakfast was good too. Would definitely stay there again.
Leisure Family
6/10
Pleasant
10 Nov 2025
Jennifer
Good Parking and great to have an area where you could get tea and coffee and milk without having to ask, but it was a bit dated.
Business Self
4/10
Poor
06 Nov 2025
Scott
Dont know why i got a disabled room furthest away girl on the desk knew what she was doing and there were other rooms avalible i dont complain i just dont use in future and will also ensure my team dont as well
Business
10/10
Exceptional
05 Nov 2025
Noor Azela
Very clean, updated rooms, comfortable beds etc
Business
10/10
Exceptional
03 Nov 2025
Fiona
Front desk staff member was very welcoming .
I left my ipods by mistake and housekeeping were honest and handed them in . Front desk then explained how to get them back.

Partner
10/10
Exceptional
29 Oct 2025
Gary
Lovely breakfast, very good staff interaction
Leisure Partner
10/10
Exceptional
29 Oct 2025
jennifer
Good clean room, breakfast well stocked and plenty of parking. Lovely staff.
Only gripe was bed was a bit hard but that’s more personal preference than anything.
Partner
10/10
Exceptional
20 Oct 2025
Bridget
Internet was good and parking easy
Partner
8/10
Excellent
16 Oct 2025
Claire

Lovely staff

Lovely staff
Easy parking
Clean room
Shower and carpets could do with upgrade
Double sofa very uncomfortable and not suitable for two teenage children
Friends_and_family Family
8/10
Excellent
16 Oct 2025
Terence
N/a
Partner
8/10
Excellent
14 Oct 2025
Michael
Booked a room for overnight stay after a late flight into Newcastle Airport - arrived at the hotel at around 2am , staff very pleasant but got to the room to find no bed made up for my son - had to unfold the sofa bed then go back down to reception to get bed linen and pillows and then go make the bed ! Last think I needed at that time in the morning - other than that hotel was absoloutly spot on , good breakfast - plenty of parking - comfy bed and all nice and clean
Leisure Family
10/10
Exceptional
13 Oct 2025
Martha
Was ideal for the metro centre. You can walk from the hotel. Staff cannot do enough for you. Free breakfast is spot on tasty with a great choice and sets you up for the day.
Leisure Family
10/10
Exceptional
12 Oct 2025
Eric
All good except the kettle had to be plugged in on a plug on the floor room 102
Leisure Partner
10/10
Exceptional
10 Oct 2025
Noor Azela
Lovely hotel too
10/10
Exceptional
09 Oct 2025
Aiden
All was as expected for a Holiday Inn but Ellis, front of house associate was exceptional. Cannot fault him…will not fault him.
10/10
Exceptional
26 Sep 2025
Sara
Metro centre 10 minutes walk away
Business_and_leisure Friends
10/10
Exceptional
24 Sep 2025
angie
Friendly staff, very clean throughout. Excellent location for visiting the Metrocentre and getting into Newcastle. The staff were very helpful about the area and what public transport is use.
Partner
8/10
Excellent
21 Sep 2025
Helen
Small rooms, adequate tho. Good breakfast included
Leisure Friends
10/10
Exceptional
15 Sep 2025
Nittaya
Great
Partner
10/10
Exceptional
08 Sep 2025
Cheuk Ming
Clean room
Nice staffs
Nice area
Leisure Partner
8/10
Excellent
06 Sep 2025
Timilehin
The Duty Manager Troy was really welcoming and helpful.
Leisure Partner
8/10
Excellent
06 Sep 2025
Joanne
Rooms clean and comfortable. Hotel is quiet and convenient for access to newcastle & metrocentre.
Business_and_leisure
10/10
Exceptional
28 Aug 2025
V T

Our Stay

Really great experiences and the staff were very friendly.
Excellence Breakfast on both mornings .
We would recommend ye to our family and friends .
Partner
10/10
Exceptional
25 Aug 2025
Penny
Hotel nice
Check in was little slow,1st lady said room wasn't ready,as sge said didnt realise i wanted sofa bed made up.She said would sort it,then seemed to go off shift.So had coffee and after about 40 minutes later i went back up to see if ready,an young lad said so sorry i didnt realise you had been waiting so previous lady obviously hadnt told him .He was great though got us checked in right away.So think previos lady could've done more to make the other staff aware.Apart from that hotel was great.Room nice and clean.There was also another great male member of staff that was on night shift i was chatting to him the 2nd night as my son was joining us at the hotel later that evening.He was great guy and really helpful to my son saying there would still be few breakfast items available to him,as he had to leave just after 5am.Wish i wouldve got the 2 male staff members names as they were amazing
Leisure Pet
10/10
Exceptional
25 Aug 2025
jolene

Nice stay

All the staff are lovely and helpful, the room was clean, breafast was good and the staff were polite and on the ball cleaning the tables and filling anything that was low or empty. Its the 3rd time ive stayed here, handy for the metro centre and the train into newcastle too.
Friends_and_family Family
10/10
Exceptional
22 Aug 2025
Karina
Very good for the money. Comfy bed, good location for what we needed.
Leisure Family
10/10
Exceptional
18 Aug 2025
Jason

Great stay with friendly and helpful staff

Nice comfortable stay with easy access to Newcastle City Centre by 15 mins on the bus, bus stop is on the main road just outside the hotel. Included breakfast was also very good and plenty of it, the hot croissants were excellent. Great staff who were very friendly and helpful - thankyou
Friends_and_family Family

Location & surroundings

Holiday Inn Express Newcastle Gateshead
Clasper Way, Swalwell, Newcastle, United Kingdom

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Holiday Inn Express Newcastle Gateshead

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