Name: Gibside Hotel
Address: Front Street, Whickham, Newcastle Upon Tyne, NE16 4JG, GB

8/10

Excellent

17 Jul 2026

Ivan

mattress in room 201 is old and not comfortable

6/10

Pleasant

16 Jul 2026

Nigel

Nice hotel in the town centre but parking is an issue. Only about 8 spaces that belong to the hotel, otherwise you have to park in the council carpark which was full.
Food was good
Room fine

Self

10/10

Exceptional

01 Jul 2026

Marcus

Great hotel , staff always friendly, great stay if you don’t need to be in the city.

Self

10/10

Exceptional

26 Jun 2026

Josh

Brilliant, very nice staff

Partner

6/10

Pleasant

25 Jun 2026

Derek

Staff were very helpful.
We only stayed one night and the
room was clean but the window would not open and there was no fan or ac which is particularly disappointing during this exceptionally hot weather.

Partner

8/10

Excellent

14 Jun 2026

Nigel

Quiet hotel, nice rooms, excellent breakfast

Self

8/10

Excellent

01 Jun 2026

Glenn

No lift, nice bar and restaurant. Car parking available.

Partner

10/10

Exceptional

31 May 2026

Ashley

Lovely location with a rather impressive view. Staff were most welcoming and polite. Room was very comfortable and the food was excellent. Would recommend.

Partner

10/10

Exceptional

27 May 2026

Tony

Lovely hotel with brilliant room - great amenities. The bathroom is particularly outstanding with a fabulous shower. Very good food menu also.

Self

8/10

Excellent

25 May 2026

Stuart

Clean comfortable accommodation. Stayed in a classic double room. Appearance a little dated but comfortable bed and clean bathroom. Would stay again and decent value for money

Partner

8/10

Excellent

25 May 2026

Graeme

I've stopped at The Gibside hotel many times, staff freindly and helpful, rooms okay,strange to get a disable room which I'm pretty sure I didnt book. but It was no hassle. will stop again.

Self

2/10

Poor

08 May 2026

Ryan Feldman

My dog stood on pin

Pet

8/10

Excellent

30 Apr 2026

IAN

It fitted my requirements perfectly but the room was showing its age with some lights not working & a poorly functioning shower tap. The staff were friendly & helpful.

Self

10/10

Exceptional

21 Apr 2026

Kevin

Warm welcome, room was excellent. The bar was well stocked. We did not book an evenimg meal, we did have breakfast which was well presented, cooked to order and the waitress was brilliant.

We were attending an evemt which was brilliant

Partner

10/10

Exceptional

16 Apr 2026

Nikki

Lovely staff and hotel spotless. Property is dated and needs some modernising but offered Good value for money.

6/10

Pleasant

03 Apr 2026

Victoria

Hotel had no lift and put us up 2 flights of stairs I’m disabled car parking was a public car park bed was great

10/10

Exceptional

31 Mar 2026

Owen

This was one of the best hotels I’ve stayed here. All staff from cleaners, reception staff and catering staff were all very friendly. The place was spotless and very comfortable. Next time I visit Newcastle I will stay here again

Partner

8/10

Excellent

29 Mar 2026

William

Please don't hide the kettle and cup's in the wardrobe I didn't see them until I was leaving
The shower was excellent hot and powerful beds comfortable and the Room is warm if you turn the heating up

Self

10/10

Exceptional

25 Mar 2026

Laura

I stayed on a Saturday night. The decor is a little dated but the room was very comfy and clean. The breakfast was great and the lady that served us was hilarious. I would definitely stay here again.
Just to bear in mind that there are no lifts so you would need to be able to deal with stairs if you stay here.

8/10

Excellent

25 Mar 2026

Derek

Fine

Friends

8/10

Excellent

23 Mar 2026

Sharon

Nice hotel in the middle of a lovely village. The views from the restaurant/bar were gorgeous!! Good array of shops, bars & takeaways within walking distance of the hotel. Staff were friendly.

Partner

8/10

Excellent

23 Mar 2026

Robin

Very comfortable stay.The room was clean ,comfy bed ,liked the shower cap which i had forgotten but there wasnt any shower gel only shampoo !!.The parking was limited .Enjoyed the breakfast which was lovely .

Partner

10/10

Exceptional

11 Mar 2026

Sylwia

Staff very friendly

Partner

10/10

Exceptional

10 Mar 2026

Karol

Every single aspec, was absolutely perfect and all combined gives a “home” kind of atmosphere.Highly recommended.

8/10

Excellent

08 Mar 2026

tak cheong russ

Very good in general.

Self

6/10

Pleasant

02 Mar 2026

David G

Due to being so cold through night, we didnt sleep until the bedroom heated and consequently, being so tired, we missed breakfast. This was a special time for us...
But sadly it was ruined by the room being so cold. We were booked for Saturday night so wanted to cancel, but were told it was too late.
So it proved to be so expensive and a disappointment. We are very
elderly and I feel we were badly let down. Having said that we found the staff were absolutely wonderful! Very helpful and so kind...from receptoon (particularly reception Wednesday afternoon until 11pm went the extra mile for which ... many thanks

Partner

8/10

Excellent

28 Feb 2026

Michael

Staff were very helpful and courteous, room was very clear but a waste bin in the room would have been nice.

Self

6/10

Pleasant

27 Feb 2026

Margaret Patricia

We were VERY COLD. AND COULDNT SLEEP.
THE STAFF WERE AMAZINGLY HELPFUL.

Partner

10/10

Exceptional

23 Feb 2026

Rob

Great price. Great location.

8/10

Excellent

21 Feb 2026

Allan

All.good

6/10

Pleasant

26 Jan 2026

Rhonda

No lift to room. 4 flights of stairs.
Room was hot and stuffy (stayed in December) and tired. Very average room.
Breakfast was ok, server had no idea about coeliac and gluten free options. This isn’t acceptable and was surprising as most places now very aware of allergens etc. Our daughter ended up with a limited choice and still charged full price.
When we checked out the receptionist didn’t ask how our stay was or show any interest. We didn’t even get a goodbye.
Wouldn’t stay here again

Friends_and_family Family

4/10

Poor

01 Jan 2026

Gabriel

thermostat was broken in room and was too hot, matrasses could be more comfortable like the ones in travel lodge

8/10

Excellent

18 Dec 2025

David

Yes Food very good indeed

Business

4/10

Poor

08 Dec 2025

Alan

Quite expensive for what it is especially as breakfast is not included. Also no lifts so if you're disabled or have heavy luggage, this is not the notel for you

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Heather

Yes

Leisure Partner

8/10

Excellent

30 Nov 2025

lyndsay

Clean facilities, nice bed, on suite bathroom

Leisure Partner

10/10

Exceptional

20 Nov 2025

Clare

Hotel was really warm, comfy bed , good choice of food and a large quiet room.

Business Self

6/10

Pleasant

11 Nov 2025

Jean-Baptiste

Although this is a convenient hotel for Gateshead and especially the Metro Centre, it is very dated. There is no customer lift and quite steep stairs to climb with a suitcase if you are on the second floor which we were. The staff are nice and helped me get my suitcase down when we were checking out through the service lift. However, this is quite a dated hotel with basic amenities and not a place you would go stay at for a treat.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Andrew

Friendly staff, great breakfast and conveniently located with parking out back, including EV charging spots. We forgot a bag in the room but the staff were happy to help when we arranged collection from reception.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Peter

Clean, friendly, spacious rooms, excellent breakfast

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Mr

Rooms are a little dated , but overall very enjoyable stay and fabulous breakfast

8/10

Excellent

01 Nov 2025

Danielle

Bathroom wasn't the cleanest and the bath panel wasn't fitted properly leaving a gap.

Partner

8/10

Excellent

01 Nov 2025

john

Yes

Leisure

8/10

Excellent

26 Oct 2025

Karen

Lovely hotel ideal for Newcastle and Metrocentre. Rooms were comfortable and clean and the staff were lovely. Breakfast was excellent and good value

Leisure Partner

8/10

Excellent

26 Oct 2025

Wayne

Lovely

Leisure

8/10

Excellent

18 Oct 2025

Phil

We enjoyed our stay. The room was good
Parking was limited but there was pay andndisplay.parking across the road.

4/10

Poor

12 Oct 2025

Neil

Very dated

Partner

10/10

Exceptional

10 Oct 2025

Danielle

There was a lot of dirt behind the bed and the extra blanket in cupboard was dirty including the bag it was kept in however I have stayed here twice and wouldn't stop me staying again thanks for service

Friends_and_family Friends

10/10

Exceptional

09 Oct 2025

C B

Nice location , friendly staff

8/10

Excellent

05 Oct 2025

Serge

Great services!

Leisure Family

10/10

Exceptional

27 Sep 2025

Sean

Very comfortable bed , stayed in a deluxe double.Staff all very friendly.

Leisure Partner

6/10

Pleasant

22 Sep 2025

Rod

Great location. Room quite basic, the four pillows were as comfy as bags of cement, not good.

8/10

Excellent

09 Sep 2025

John

Excellent stay overall, dining in the bistro on the night we arrived, the menu was well priced with good quality options available. Our room was clean and tidy and stocked with the usual convenience items. Would definitely recommend the Hotel.

Leisure Family

10/10

Exceptional

02 Sep 2025

Stella

Over night stay

We could not fault it….. Staff were polite and helpful xx

Partner

6/10

Pleasant

31 Aug 2025

David

Clean but dated

Clean enough but very dated

Partner

10/10

Exceptional

31 Aug 2025

Donald

Great Hotel in Newcastle Upon Tyne

We were very impressed with this hotel.
Our room was spacious, the bed was very comfortable and we were fortunate to have a lovely view of Newcastle.from our window. Our incuded breakfast was served in a magnificent reception room and was very 'a la carte' and delicious. Thank you.
The front reception were friendly and offered us the service staff elevator to our floor as we were travelling with heavy suitcases. There are no lifts at this hotel.

Partner

10/10

Exceptional

29 Aug 2025

Janet

Good hotel

Clean & spacious room. Pleasant, helpful staff. Convenient local shops for food.

Self

8/10

Excellent

29 Aug 2025

Stephen

Staff are very welcoming and the room was lovely, a bit out dated reference shower tap could use a change and shower head was loose but small things didnt take away from a lovely stay

Leisure Partner

10/10

Exceptional

27 Aug 2025

Peter

Excellent quality and service

Leisure Friends

10/10

Exceptional

25 Aug 2025

Pamela

Friendly staff and lovely hotel

Partner

6/10

Pleasant

24 Aug 2025

Sam

There was alot of noise from other guests, slamming doors and talking loudly into the early hours of the morning. Also the room was very warm, so had to keep the window open, outside was also very loud. In terms of cleaniness, when I shut the curtains, a residue was left on my fingers and I had to wash my hands.

Leisure Family_with_children

8/10

Excellent

23 Aug 2025

Peter

Really nice, but room for improvement

Really nice stay in a Junior Suite. Shame it was only for one night.
Breakfast was excellent and the staff in the restaurant were friendly and efficient.
Only downside was the bed was too soft, and the curtains were a poor fit for the window.

Partner

10/10

Exceptional

23 Aug 2025

Tracy

Amazing place to stay very friendly and helpful staff very welcoming will
Definitely stay again…

Partner

10/10

Exceptional

20 Aug 2025

Philip

Comfortable stay, nice environment. Lounge bar outstanding. Set in lovely village of Whickham.

Self

6/10

Pleasant

10 Aug 2025

elizabeth

It was an ok budget hotel good for a nights stopover while on a long journey bed comfortable room clean and good shower

Leisure Partner

6/10

Pleasant

06 Aug 2025

Dio

It was hard to sleep not having AC

Leisure Partner

6/10

Pleasant

03 Aug 2025

Debbie

Bed was comfy, shower a bit weak, bistro really good

Partner

10/10

Exceptional

28 Jul 2025

Tamanya

Lovely stay in Whickham

Had a lovely stay at the Gibside hotel! Staff all very friendly and helpful. Comfy bed, nice sized room and delicious breakfast

Partner

10/10

Exceptional

17 Jul 2025

Oboden

Good.

Business_and_leisure Partner

2/10

Poor

11 Jul 2025

Robin

Very bad

Business

10/10

Exceptional

29 Jun 2025

Toni

Lovely clean,comfortable room and bed. Good food in lovely bar restaurant. Friendly staff including Malcolm, the owner. Will be back soon and highly recommend this hotel. Plenty of pubs,restaurants shops in walking distance. Ample free parking a bonus too.

Partner

6/10

Pleasant

28 Jun 2025

Angela

Steep and hilly and no public lifts for access in the hotel

Leisure Partner

6/10

Pleasant

17 Jun 2025

Ian

Weekend Stay

Enjoyed a lovely Sunday lunch and a pretty comfortable stay overall. However, next morning the shower would only pump scalding hot water through (no cold) the water was too hot to take a shower.
In our previous stay at the same hotel, the shower wouldn't work at all - worth testing when you first arrive in case you need a chnage of room

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Colin

Lovely hotel ideally located for our visit

Friends_and_family Friends

10/10

Exceptional

15 Jun 2025

Michelle

Good stay very local situated clean and presentable

Partner

10/10

Exceptional

15 Jun 2025

Denise

Very clean, friendly staff, lovely breakfast. Comfortable room and tea making, so welcome!

Leisure Partner

10/10

Exceptional

15 Jun 2025

Jenna

Staff were incredibly friendly and helpful. The room was spacious and the bed was really comfy. A good location, lots of places to eat nearby. It’s not far from the metro centre and Newcastle city centre.

Partner

4/10

Poor

01 Jun 2025

julie

Don’t stay in old section unless you have earplugs

Having stayed at this hotel before in the newer section and had great stays so l didn’t hesitate to book again for a nights stay while we were attending a birthday meal.
Sadly once checked in we were told we would be staying in the old original building. The room 211 was clean and tidy but the furniture and bed had seen better days- it’s crying out for a refurbish. The bathroom was spotless but the shower fixings had parts missing the fan in the room made a terrible noise. The walls were thin so could hear our neighbouring rooms.
The mattress was thin and broken - this needs to be changed. There was a constant loud drone noise - must be the ventilation/air con or heating blowers - they kept us awake all night - so along with a lumpy mattress - it was a terrible stay.
Breakfast was good when we were eventually served - not the staffs fault - they need more staff when it’s half full. Portions were very small but apart from very salty bacon it was fresh and cooked well.
Overall unless I can be guaranteed a room in the newer section - I would not use this hotel again. So rooms 201 onwards stayer beware unless you take good earplugs.

Partner

10/10

Exceptional

31 May 2025

Paul

.

10/10

Exceptional

12 May 2025

Mick

Lovely hotel

A really friendly hotel. Excellent breakfast & Sunday lunch. Service outstanding we will definitely stay again

Partner

10/10

Exceptional

09 May 2025

Margaret

Lovely gem just 10 minutes by taxi into Newcastle. All the staff were friendly and helpful from the receptionist to the dining room staff, especially Ann and John who made breakfast a unique experience. We will definitely consider staying there again in the future.

Leisure Friends

6/10

Pleasant

07 May 2025

Andrea

Ok

Pleasant young lady on check in and first morning of breakfast was good. Lovely lady serving us so all seemed well on service until breakfast on the 2nd day.
The woman who was serving us seemed very rude and put out! It was a busy morning but when taking orders and asking what we wanted, I made a joke saying my husband was awkward as he wanted to add extras and she replied saying “yes like the other 12 that have done the same!” The attitude in which this was said was not pleasant. Also when bringing cutlery etc to the table (table wasn’t set up when we arrived) she handled the cutlery by the end we eat with after just having cleared another table and handling dirty pots, not washing her hands before tending to us!
When we asked for more orange juice she literally threw the glass onto the table, resulting in the orange juice going all over the tablecloth.

The rooms were very basic (we had a deluxe room) The cleanliness was poor. There was a peanut on the floor in the bathroom that had been there before we arrived and was still there when we left. The beds dip in the middle. This may also not seem like a major thing to some but when we arrived there was half a toilet roll from the previous guests!
Would we stay again? No! For the money we paid we could have had much nicer elsewhere. We always review where we are staying and reviews seemed good but unfortunately for us it seemed otherwise.

Friends_and_family Friends

6/10

Pleasant

04 Apr 2025

Gillian

Disappointed

Hotel lift was out of order had to drag my case up 2 flight of stairs with a bad knee. Staff were friendly but hotel was bedrooms were dated the ceiling in my room looks like it had been water damaged and artex all cracked abd discoloured, Bathroom looked newish but sink obviously had issues with the plug as it had been removed leaving broken edges. The shower was terrible water just dribbled out, Carpets were all marked and look very tired. The saving grace was my evening meal this was delicious and staff were very friendly but bedrooms need some TLC

Business

10/10

Exceptional

23 Mar 2025

Nigel

Immaculately clean and value for money. Ideal location

Business

8/10

Excellent

26 Feb 2025

IAN

Fitted my needs.

Business_and_leisure Self

10/10

Exceptional

26 Feb 2025

Sandra

Gibside, good job

We only stayed at this hotel for one night and it was great. The check in/out was quick and straightforward. Staff were pleasant and very helpful. It’s a lovely looking hotel, the decor was beautiful. Only little problem was the shower was difficult to turn on and not hot enough when turned to max. Other than that we all said we would stay there again.

Friends_and_family Friends

10/10

Exceptional

10 Feb 2025

Sarah

We had a lovely stay, a lovely Hotel in and a great bar area, would highly recommend, very good price also

Partner

8/10

Excellent

06 Feb 2025

Niki

Great location with plenty bars and restaurants around, good transport links to Newcastle. comfortable bed, rooms dated but staff friendly and cheap parking too. Would return.

Leisure Partner

10/10

Exceptional

06 Feb 2025

Liam

Value for money,easy access into city centre

Partner

10/10

Exceptional

29 Jan 2025

Ruth

Lovely couple of days at the Gibside. Staff really friendly and food delicious

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

Amanda

We stay here regularly when attending family get togethers. The staff are always super friendly, the rooms are clean and comfortable. Rest assured, we will.be staying again.

Partner

2/10

Poor

19 Jan 2025

alex

Toilet hadn’t been cleaned properly beds where uncomfortable

Partner

10/10

Exceptional

06 Jan 2025

Hessam

Cheers

Lovely cordial staff. Make sure you check out the pub inside; it has a great vibe.

Self

6/10

Pleasant

24 Dec 2024

IAN

The premium room was large, warm & comfortable, a significant improvement over the standard room in which I have stayed in the past. Unfortunately, the soundproofing from the road roar outside & noise from adjoining rooms was poor, leading to my being awoken by “rutting bison” in the early hours.

Business_and_leisure Self

6/10

Pleasant

18 Dec 2024

Verified traveler

ok, just

I ordered the deluxe room. There was nothing deluxe about it. It was very basic. I should have just gone with the basic room.

Self

10/10

Exceptional

14 Dec 2024

Michael

Good hotel and food.no lift.

8/10

Excellent

07 Dec 2024

Edward

Great location, plenty of local places to eat and drink. Bar in hotel really nice. Reception staff very friendly

Partner

10/10

Exceptional

14 Nov 2024

Verified traveler

Satisfied customer

Always nice to stop here, nice and friendly.

Partner

10/10

Exceptional

07 Nov 2024

Verified traveler

Clean, tidy, and perfect for a short weekend. Staff were extremely friendly and helpful.

Friends_and_family Friends

6/10

Pleasant

25 Oct 2024

Carol

The property was under renos. It felt like our window was open it was so cold. Our radiator was leaking but when they fixed that the heat was not working for 2 days. Finally a portable heater at end of 2nd day. It was freezing cold.. We were very dissatisfied. We were refunded 18 pounds for our breakfast.

Leisure Family