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Best Western New Kent

Newcastle-upon-Tyne · United Kingdom

Osborne Road-Jesmond, 127View location

8.2/10Excellent534 Reviews
Cleanliness8.6/108.6
Service8.8/108.8
Comfort8.2/108.2
Condition7.8/107.8
Location7.6/107.6
Neighborhood8.8/108.8
Value8.8/108.8
Amenities7.6/107.6
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western New Kent

*Hotel completely non-smoking*Personally operated hotel in quiet suburban area, with a consistent reputation for good food, friendly and efficient service, in a warm and congenial atmosphere. Ideally situated for commercial area, shopping, rural and historic attractions. A welcoming and comfortable base for business and tourist clientele alike.

Lower rates available at weekends. Enjoy your stay.

Read more about this hotelShow less

With a stay at Best Western New Kent Hotel, you'll be centrally located in Newcastle-upon-Tyne, within a 10-minute drive of St. James' Park and Quayside. This hotel is 0.7 mi (1.1 km) from Jesmond Cricket Ground and 0.9 mi (1.4 km) from Jesmond Dene Park.

Stay in one of 32 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: GBP 20.00 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • Cashless payment methods are available for all transactions.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately GBP 13.50 to 13.50 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Greek

    English

    Hungarian

Nearby attractions

Jesmond Dene Park 1 km / 0.6 mi
Jesmond Cricket Ground 1.1 km / 0.7 mi
Exhibition Park 1.7 km / 1.1 mi
University of Newcastle-upon-Tyne 1.8 km / 1.1 mi
Northumbria University 1.8 km / 1.1 mi
Freeman Hospital 1.9 km / 1.2 mi
Newcastle-upon-Tyne Civic Centre 2 km / 1.2 mi
Great North Museum-Hancock 2.1 km / 1.3 mi
Northumberland Street 2.2 km / 1.4 mi
Royal Victoria Infirmary 2.5 km / 1.5 mi
Eldon Square Shopping Centre 2.5 km / 1.6 mi
Biscuit Factory 2.6 km / 1.6 mi
Leazes Park 2.7 km / 1.6 mi
Grey's Monument 2.8 km / 1.8 mi
Victoria Tunnel 2.9 km / 1.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 32
  • Number of floors (main building): 2
  • Suites
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry serviceExtra charge
  • Bellboy serviceExtra charge
Show 10 more facilities & services
  • Hotel safeExtra charge
  • Garden
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BarExtra charge
  • Restaurant: 1
  • Conference room
  • PhotocopierExtra charge
  • Non-smoking establishmentExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 9 m²SGL.ST
    SINGLE STANDARDPhoto unavailable5 photos

    Best Western New Kent

    SINGLE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    9 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Trouser press
    • Cable TV
    • Hairdryer
    • Direct dial telephone
    • Internet access

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Best Western New Kent

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Best Western New Kent

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 20 m²QUA.ST
    QUADRUPLE STANDARDPhoto unavailable7 photos

    Best Western New Kent

    QUADRUPLE STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Room amenities

    • Trouser press
    • Cable TV
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE NON SMOKINGSINGLE • NON SMOKINGSGL.NM

    Photos are not available for this room type.

    Best Western New Kent

    SINGLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST-1

    Photos are not available for this room type.

    Best Western New Kent

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Best Western New Kent

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-2

    Photos are not available for this room type.

    Best Western New Kent

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Best Western New Kent

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    Best Western New Kent

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable5 photos

    Best Western New Kent

    DOUBLE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Cable TV
    • Trouser press
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Hairdryer
    • Direct dial telephone
    • Internet access

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Best Western New Kent

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Best Western New Kent

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE WITH DOUBLE BEDTRIPLE • WITH DOUBLE BEDTPL.DB

    Photos are not available for this room type.

    Best Western New Kent

    TRIPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Best Western New Kent

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDSDOUBLE • TWO BEDS • 1 Bedroom • 20 m²DBL.2B
    DOUBLE TWO BEDSPhoto unavailable5 photos

    Best Western New Kent

    DOUBLE TWO BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B

    Room amenities

    • Direct dial telephone
    • Hairdryer
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Trouser press
    • Internet access
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE THREE BEDSQUADRUPLE • THREE BEDSQUA.3B

    Photos are not available for this room type.

    Best Western New Kent

    QUADRUPLE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Best Western New Kent

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    Best Western New Kent

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable6 photos

    Best Western New Kent

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Desk
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Trouser press
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMY NON SMOKINGDOUBLE • ECONOMY NON SMOKINGDBL.EY-NM

    Photos are not available for this room type.

    Best Western New Kent

    DOUBLE ECONOMY NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Best Western New Kent

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARD • 1 Bedroom • 15 m²TPL.ST
    TRIPLE STANDARDPhoto unavailable5 photos

    Best Western New Kent

    TRIPLE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 1
    Bed setup
    Single bed 80-130 width, Double bed 131-150 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Room amenities

    • Trouser press
    • Desk
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Internet access
    • Direct dial telephone
    • Hairdryer
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western New Kent

8.2
Excellent
534 Reviews
Cleanliness
8.6 /10
Service
8.8 /10
Comfort
8.2 /10
Condition
7.8 /10
Location
7.6 /10
Neighborhood
8.8 /10
Value
8.8 /10
Amenities
7.6 /10
100 reviews shown
8/10
Excellent
15 Jul 2026
Chris
Very thin staff team… budget
Partner
6/10
Pleasant
14 Jul 2026
Tracey
Requested a quiet room prior to arrival, not given. Ended up overlooking main road. Bed stuck against wall so only one way in or out. Carpets filthy, staff ok
Noisy guests in adjacent rooms
Partner
8/10
Excellent
08 Jul 2026
Derek
Just stayed on a room only basis so cannot comment on breakfast. Hotel has an Indian restaurant but there are also a number of restaurants on the same street so you do not need to go into the city centre. 5-10 minutes walk to nearest metro station at West Jesmond. This is a long stay car park close to the station at £5 for 24 hours which was great as hotel has limited car parking and all streets around are resident permits only 7:30-9:30 am and 5-10 pm.

It’s a friendly hotel and great location for exploring the city or surrounding area. Metro will take you directly to the coast if you don’t want to drive.
Partner
8/10
Excellent
05 Jul 2026
Derek
Hotel is 3 star but in good condition. Very friendly reception staff. Great location for what I was looking for……Jesmond Dene Parkrun and Great North 10k! Both within walking distance. Good bus service and short walk to metro station.

Hotel has limited car parking and be aware of parking restrictions all around. Residents permits apply between 7:30-9:30 am and 5-10 pm. So if you don’t find a space you are struggling! But there is a very reasonable car park beside West Jesmond Metro at a cost of under £5 for 24 hours.
Partner
6/10
Pleasant
03 Jul 2026
john
This an Indian restaurant. If you want a beer you have to sit amongst the diners.
Indian food is not for me. I didn't have breakfast for all the above reasons. The room I had was above the kitchen very noisy at end of service. Would I stay again? No thanks.
Self
4/10
Poor
31 May 2026
CHRISTIAN
Room 29 is a small double. Clean room but bathroom was dirty with mould. Shower curtain from a Psycho movie. Definitely the worst Best Western Hotel ever. Carpet on stairs and hall lights filthy and covered in dust. The positives are friendly staff and Jesmond is a nice area. Best Western you need to invest in your hotel. Premier Inn and Travelodge in Newcastle are showing you how in can be done.
Partner
8/10
Excellent
29 May 2026
Rebekah
Nice hotel, good location, lost a star due to creaking floorboards and noisy hand dryer in the restaurant toilets obviously just below our room!
Partner
6/10
Pleasant
19 May 2026
WINSTON
Great stay. Lovely hotel rooms. Comfy bed and great local amenities.

Cooked breakfast price was a big much I thought.
Business Friends
6/10
Pleasant
16 Apr 2026
Pat
Ok , you get what pay for. Appeared very tired and in need of a little TLC. The immediate area looked great for a night out
10/10
Exceptional
12 Apr 2026
Tracey
Lovely quiet hotel. Nice big rooms. Will stay again 😀👍
8/10
Excellent
11 Apr 2026
Jo
Room was clean and cosy. The staff are so friendly and accommodating. Great location to Jesmond and Newcastle.
6/10
Pleasant
09 Apr 2026
Princess
Breakfast was not to expectations, only one tiny croissant. Room was clean except a web hanging right over the bed from the ceiling. Parking was okay.
Partner
8/10
Excellent
04 Apr 2026
Elena
Staff lovely. Room standard. Nice and quiet. Would stay again
Partner
10/10
Exceptional
04 Apr 2026
Ikraju
Good price nice location
Self
10/10
Exceptional
31 Mar 2026
Anne
Comfortable beds, clean environment, fantastc Indian restaurant next door and helpful staff. Good value too.
Partner
8/10
Excellent
21 Mar 2026
Philip
Yes it was for hospital stay staff helped ordering taxis for us and staff very friendly as he was alone part of the time

Partner
10/10
Exceptional
26 Feb 2026
David
Friendly Staff at Reception and Breakfast.
Single room was very comfortable.
Good bed and shower.
Self
8/10
Excellent
15 Feb 2026
Bryan
The room was clean and tidy, warm throughout the night which was comfortable. The one thing that was annoying was there was an inch gap under the door which the hall light shone in under the door the whole night.
Leisure Friends
8/10
Excellent
11 Feb 2026
Gavin
Hotel was connected to a lovely indian streetfood restaurant.
4/10
Poor
22 Jan 2026
Jo
Room 19 cold, radiator off bed hard as were pillows
Room 12 very smelly from kitchen and incredible noisy from kitchen too
Neither of us slept for any length of time
Fire alarm went off and stayed on for sometime (no fire!) my son is having heart surgery today so this was not ideal!
Leisure Family
4/10
Poor
15 Jan 2026
Bobby
Where do I start,

The window had a gap so there was constant breeze coming in, Bare in mind it’s the middle of winter.

Then went to turn the radiator on and that didn’t work so it was Baltic in the room 24/7.

Then on my second day there was no cold water for around 3 hours so I couldn’t flush the toilet, have a shower you know all the basic things you get when you pay a few hundred quid!

Also no plug sockets next to the bed which isn’t a big problem but you would have thought there would be more than 2 that aren’t at the other side of the world.

There was also loads of like grime on the bath plug looked like algae or something so didn’t bother having a bath just stuck to showers to be safe.

Overall by far the poorest hotel I’ve stayed at and I’ve stayed in some dumps

Curry house next door was nice tho

Business
10/10
Exceptional
02 Jan 2026
Sean
Great service, clean rooms
Friends_and_family Friends
4/10
Poor
11 Dec 2025
Alison
The location is great and it’s very close to the local Metro station so you can get around the area easily. That said, this is a budget hotel so I was managing my expectations. The room was clean and tidy but it would be nice if they could clean the mould off the grout in the bathroom. I also got the impression that the hotel was a side hustle and that the Indian restaurant on the ground floor was their main priority - because what else can explain the fact that the corridors and stairways smelled strongly of curry? I booked this hotel because it was meant to be a quiet one (a fact implied by their refusal to accommodate hen and stag parties) but unfortunately there was a party in the bar on the Saturday evening and music was exceptionally loud and could be heard throughout the hotel, even in my room. When I spoke to reception staff (at the time and also the following morning) they said they knew nothing about the party and there was no manager available to talk to. I probably won’t be booking with them again.
Leisure Self
6/10
Pleasant
07 Dec 2025
Louise
A decent hotel, but as others have noted the lack of parking is an issue - we parked a 10 minute walk away. The room was clean and comfortable, and the breakfast was good. Would thoroughly recommend the Indian restaurant within the same building.
Leisure Family
8/10
Excellent
27 Nov 2025
Megan
The room was clean and the staff were very polite.
8/10
Excellent
23 Nov 2025
Stephanie
Staff were lovely and helpful, breakfast was tasty and overall we had a good stay. The hotel was a little dated in places and the mattress on the beds in our room need replacing.

The location was good, with local amenities close by.
Business_and_leisure Family
8/10
Excellent
16 Nov 2025
BJ
Plain, simple but spot on for one night. Well located for Metro for city. Also Indian restaurant that looked very nice next door.
Friends_and_family Family
10/10
Exceptional
02 Nov 2025
Sandra
Staff friendly. Room was spacious, clean and comfortable.
6/10
Pleasant
26 Oct 2025
Michael
No breakfast. Parking ok but limited spaces.
Partner
6/10
Pleasant
24 Oct 2025
James
Not the way hotel especially with no lift however pleasant staff and excellent Indian restaurant adjoining it.
8/10
Excellent
22 Oct 2025
David
The hotel was a five minute walk from the metro , clean , quiet, and the staff were friendly. I would recommend staying at this hotel.
Leisure Self
8/10
Excellent
10 Oct 2025
Alexander
Room was clean bed comfy good breakfast and free parking
Self
6/10
Pleasant
06 Oct 2025
Tegpal
It was an eye opener, when we got there. The room did not look like the room we had booked. They did not have the heat on and were providing everyone with heaters untill I spoke with the staff member in the evening and he did turn it on.

I had some other families who were going to check in a few days later, we suggested they cancel and stay somewhere else.
10/10
Exceptional
28 Sep 2025
Marie
The hotel was in good location plus it was very quiet
Leisure Self
8/10
Excellent
20 Sep 2025
Peter
Room was clean and there were two pillows. Thought the breakfast could have had more options.
8/10
Excellent
11 Sep 2025
Claire
Had a 2 night stay here when dropping my daughter back at University. Convenient for Jesmond & Newcastle City Centre shops and cafes/restaurants. Hotel is a bit tired looking but was fine for the time I was there. Bonuses are free parking and Chakh Dhoom Indian restaurant next door if you don't want to go far!
8/10
Excellent
29 Aug 2025
martin
Front of house was very nice, respectful. The food and hygiene was great to.
8/10
Excellent
19 Aug 2025
Patricia
We were only there for 1 Night we found the staff very friendly and helpful
Friends_and_family Family
6/10
Pleasant
12 Aug 2025
Elaine
Hotel is a bit dated and with no elevator. The room was exceptionally hot with no a/c or fan facility and once the window was opened it became too noisy from the road. Sleeping was very uncomfortable due to this.
The Indian restaurant facility was exceptional
Partner
10/10
Exceptional
08 Aug 2025
ziv
great staff
10/10
Exceptional
01 Jul 2025
Judith
Clean and friendly and near the airport. Staff very helpful and friendly. Hotel has an excellent Indian restaurant next door too.
Leisure Partner
6/10
Pleasant
27 Jun 2025
Alison
I booked a best western knowing there would be a restaurant not realising an Indian restaurant also the room was dirty and the radiator leaked into my bag which I was taking into hospital the following day so all my paperwork and clothes where wet nobody on reception when we left
Friends_and_family Family
4/10
Poor
15 Jun 2025
John
Really tired inside, sink was grimy and shower was falling down. There is ‘liquid soap’ in the shower but no shampoo or conditioner etc. the staff were absolutely lovely. The room was grim to be honest, but if you want a cheap room to get your head down, it’s okay. Just remember your toiletries!
Leisure Partner
10/10
Exceptional
14 Jun 2025
Deborah
Very nice room. Kind helpful staff, Excellent service. Great breakfast.
We've stayed here a few times and will do again.
The Indian restaurant was excellent.

Thanks.
Partner
6/10
Pleasant
13 Jun 2025
Julie
Was handy for central Jesmond. Alittle further from where i needed to be. But comfortable. Quiet n nice view of the church
Self
10/10
Exceptional
11 Jun 2025
Sharon
Always stay at this hotel for business
Great for our price range a d comfort
Business
10/10
Exceptional
20 Apr 2025
Sandra
Friendly staff. Nice clean room.
Leisure Partner
8/10
Excellent
18 Apr 2025
Khulood
Well welcoming. Staff
Business Self
10/10
Exceptional
18 Apr 2025
Jackie

Overnight

Very pleasant stay.
Friends_and_family Friends
10/10
Exceptional
23 Mar 2025
Anne Marie
Fabulous team, great location for drinks and a meal as so many options on Osborn Road. Thanks for accommodating us with a late breakfast after parkrun. Staff couldn’t have been anymore friendlier and welcoming. Indian Restaurant is amazing. Would highly recommend.
Leisure Friends
10/10
Exceptional
01 Mar 2025
Rachel
Staff were lovely and friendly. Very helpful regarding the busses and metro. Hotel was quiet and the room was comfy! Perfect location for Jesmond dene parkrun with the 11am checkout meaning I could get back and shower before having to leave! Would stay again!
Leisure Friends
6/10
Pleasant
01 Mar 2025
Verified traveler

Cheap and Cheerful

The reception staff were friendly, courteous and helpful.
The hotel itself was tired. Decor was drab. Bedroom was sufficient for stay. Breakfast menu limited, items advertised not available. Price reflects the stay.
Self
8/10
Excellent
01 Mar 2025
Andrea
Very clean room. Dining room for breakfast was lovely, spacious and breakfast was very good. Check in and out was efficient. Staff very nice and friendly. Only negative was disturbance from other occupants on my floor until 4am. Very little soundproofing and didn’t feel secure due to old ill fitting doors.
10/10
Exceptional
22 Feb 2025
Ian
The hotel is nice but fairly basic. However, the rooms are clean and functional. The staff are attentive and pleasant (special thanks to Susan for her help). The main bonus is the restaurant attached to the hotel, which is one of the finest Indian restaurants I've ever eaten in! When we asked to book a table, we were told that it was full, but because we were residents, they prepared a table in the bar and served us there! Excellent service and excellent food!
10/10
Exceptional
13 Feb 2025
Richard

Great Stay

Very comfortable and convenient hotel with friendly staff.
Partner
10/10
Exceptional
08 Feb 2025
Keith
Very good overall, nice to get a room for 4
Friends_and_family Family
10/10
Exceptional
25 Jan 2025
Michael
Lovely hotel.
8/10
Excellent
16 Jan 2025
Karen
Staff were helpful ensuring heater was in room during my visit in cold weather. Nice breakfast and spacious dining room. Area felt safe (single traveller) with a few options for restaurants a short walk away.
Leisure Self
8/10
Excellent
16 Jan 2025
Verified traveler

Clean and comfortable

Stayed here before as it’s a nice, quiet area, and only a few minutes walk to the cafes and metro. Friendly staff and clean, comfortable and quiet room. Only stayed one night and didn’t have breakfast but we’ll stay here again if we need to.
Partner
8/10
Excellent
29 Dec 2024
AHMED

Sparkling Clean

Very clean and tidy overall. There is quick response to needs.
Please could you work on the noisy wooden flooring. Thanks
Friends_and_family Family
8/10
Excellent
08 Dec 2024
Peter
Room was clean and tidy. Nice bathroom and shower.
Bar available at night. Full cooked breakfast available, with cereals, although not all options available for my stay s per the menu.
Excellent Indian restaurant attached to the hotel. Very busy when there with locals. Food good, with a different menu than a normal Indian.
Leisure Family
8/10
Excellent
01 Dec 2024
Sandra
Good clean room. Staff friendly and breakfast very nice.
Would have liked a bath mat in the bath as bath was very slippery.
Leisure Partner
10/10
Exceptional
26 Nov 2024
R L

Great accommodation

Very handy for city, great value and service
Self
8/10
Excellent
21 Nov 2024
Craig

Well located

Well located, 10 minute walk to west jesmond metro stop. Just a few minutes from the main 'strip' on osborne road.
The hotel itself was very clean but could do with updating. I was in room 7, it was very small but decent enough.
Friends_and_family Friends
10/10
Exceptional
17 Nov 2024
Parag
Comfortable rooms, adequate facilities, well maintained
Business
10/10
Exceptional
02 Nov 2024
J

Spot on

Friendly and genuine greeting.
Our room's card reader was faulty, but it was no problem at all for whoever was on reception to unlock the door when required.
Free parking, room was good and bathroom was excellent.
Breakfast was very tasty.
The staff all went out of their way to ensure our stay was as perfect as it could be.
Partner
6/10
Pleasant
05 Oct 2024
James
Did the job for 1 night, Close to the metro and 2 or 3 stops away from St James Park which was handy.

The lock on the door was not working properly on entry to the room. Bit inconvenient as had to ask everytime i needed back in. Despite this small issue I would consider a return on future trips to the toon.
8/10
Excellent
10 Sep 2024
Alirteza
Friendly reception ( George). Nice neighbourhood. Good access to supermarkets and restaurants.
Basic accomodation. Will benefit from refurbishment. Comfortable stay for one night.
10/10
Exceptional
06 Sep 2024
Robin
Good value for money.
Leisure Self
2/10
Poor
27 Aug 2024
Timothy
Party in the restaurant was very noisy. Staff seemed indifferent.
8/10
Excellent
20 Aug 2024
Laura
The hotel is in good condition and in a nice area with cafe's and restaurants within walking distance. The staff were very welcoming and helpful. We had a family room which was very clean and comfortable.
The only negative was there is very limited parking, we were fortunate to get the last parking space but other than that I can't fault our stay. Would happily stay here again.
Leisure Family_with_children
8/10
Excellent
25 Jul 2024
William
Nice hotel. Friendly staff.
Business_and_leisure Partner
10/10
Exceptional
05 Jul 2024
Colin
Staff were wonderful
Leisure Partner
8/10
Excellent
24 Jun 2024
Colin
Helpful staff in a central location
Leisure Partner
10/10
Exceptional
18 Jun 2024
Colin
Helpful staff. Quiet room and comfy bed.
8/10
Excellent
12 Jun 2024
Andrews

Accomodating hotel

Lovely hotel excellent indian restaurant, although we didnt have breakfast it looked good, the staff were freindly, only lost one star due to lack of lift. But i would stay there again if in the area
Friends_and_family Friends
4/10
Poor
01 Jun 2024
Rob
In need of updating. Stained carpets and damaged furniture.
10/10
Exceptional
07 May 2024
Priscila

Clean and easy access

The room was small and cosy, ideal for my solo trip. Nice bathroom, the only little thing i didn’t like was the lack of bath mat for the bath which i find a bit inconvenient cos it could be slippery, but one of the staff members provided me one. The rest was very good, receptionist was really helpful and friendly.
Self
8/10
Excellent
07 Apr 2024
Stephen
Quiet , lovely breakfast
Leisure Self
6/10
Pleasant
27 Mar 2024
Verified traveler
Fits with price. Towels were clean but had stain marks, first room door didn’t work and second light switches didn’t work so had to turn on lights individually.
Business
8/10
Excellent
24 Feb 2024
Lisa
Reasonable priced
Leisure Partner
10/10
Exceptional
28 Dec 2023
Victoria
Great location and helpful staff.
10/10
Exceptional
23 Dec 2023
Robert

Always great.

Always terrific. Friendly staff. Immaculate room. Terrific shower.
Great location. Value for money.
Friends_and_family Family
8/10
Excellent
16 Nov 2023
Emily
The hotel was quite dated and the bar/restaurant was closed due to lack of staff however the hotel was clean and did the job for the night. It's in a nice area and the staff were lovely. Would stay again.
Leisure Family
8/10
Excellent
12 Nov 2023
Alistair

Overnight stay

Basic hotel and entrance and hall a bit tatty and could do with a clean - however bedroom was clean and fine. New modern small bathroom and great shower. Bed comfy. Reception staff friendly and helpful. Good location for visiting daughter in Jesmond.
Partner
8/10
Excellent
05 Nov 2023
Iain
Pretty good
4/10
Poor
11 Oct 2023
Nuala

Disappointing

Disappointing overall. The hotel is worn and badly in need of refurbishment. No elevator which was a surprise. The staff are very nice though and location was pretty good. I had to drive around for sometime as only about 8 parking spots available on site.
Business
8/10
Excellent
24 Aug 2023
Bernard
In a lovely area of Newcastle, staff very helpful, nothing to complain about.
Leisure Partner
6/10
Pleasant
21 Aug 2023
Ann-Marie
Good location, clean
10/10
Exceptional
19 Aug 2023
Kwame
Generally good experience, helpful receptionist. My stay gave me the peace of mind I needed.
Self
2/10
Poor
22 Jul 2023
Shanuki

Bad experience

The room cleanliness was ok. But the service was terrible. We booked the hotel to attend a graduation ceremony, but on the day of the graduation when we were about to get ready they said that they have to do a water line repair and cut off water completely. The plumbers were in the room even without our knowledge while we had gone out for a walk in the morning. I had to get ready due to time constraints while the plumbers were still in the room which was such an inconvenience. They left the washroom dirty after. Rooms aren’t soundproof so when the guests in the other rooms slam the door shut in the morning we woke up every time. At night when we were just talking in the room the front desk duty staff complained and annoyed us 4 times at night ruining our night saying we are loud and blamed us saying that we are smoking in the room even when we didn’t. Even we could hear other guests talking in their rooms. It’s advertised as they have room service but didn’t even have a phone to order room service, we had to climb all the way down ground floor to ask something. No lifts so had to carry really heavy luggages ourselves on the staircase. Overall bad experience, do not recommend.
Friends_and_family Family
6/10
Pleasant
14 Jul 2023
Verified traveler

not the cleanest hotel

had a small room with a shower in bath- room wasnt the cleanest
Business
10/10
Exceptional
29 Jun 2023
Greg
Clean and quiet and comfortable
Business
8/10
Excellent
22 Mar 2023
Liam

Nice stay overall

Enjoyable stay comfy bed and helpful friendly staff on reception, bathroom could have done with some complimentary soap and shower gel
Self
8/10
Excellent
13 Mar 2023
Verified traveler
I had a great stay. Check-in and check-out were very fast and easy.

The room was clean and quite spacious for a single bedroom.

The only issue was that the mattress was not very comfortable.
Self
6/10
Pleasant
27 Feb 2023
Clare

Cold

We visited at the end of February The room on arrival at 15:00 was cold. We returned to the room the following day at 12:30 for a couple of hours and again there was no heating in the room so we had to sit in the bed with covers over us.
Partner
10/10
Exceptional
16 Jan 2023
Claire

Great!

It was a lovely stay for a low cost hotel. The people there were friendly.
Partner
10/10
Exceptional
27 Dec 2022
Louise
Great hotel and perfect location staff very friendly and welcoming
Leisure Family
8/10
Excellent
24 Dec 2022
John
What a delightful hotel. Any hotel which includes a Corby trouser press in my room, and a ring finder folder with useful guest information - brings a feeling of warm nostalgia. Although the restaurant is not, officially part of the hotel - the Lebanese cuisine served a tasty and mouthwateringly meal.
Leisure
6/10
Pleasant
11 Nov 2022
Pui Shan

Small room high price

Warm heaters in the room but you cannot control the warm of radiator because the handle is broken.
I can listen water dripping from pipe all night, even I closed the toilet door I can hear it.
When you turn off all the lights and sleep there is lights coming through the main door from corridor.
My booking was twin bed for myself and it turns out a small room with single bed. Terrible nights
Self

Location & surroundings

Best Western New Kent
Osborne Road-Jesmond, 127, Newcastle, United Kingdom

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