Little Haven Hotel

4/10

Poor

28 Jul 2026

Donald

A bit run down. Staff nice but some poorly trained.

10/10

Exceptional

20 Jul 2026

LYNN

Lovley location clean room parking great

Friends_and_family Friends

6/10

Pleasant

14 Jul 2026

Paul

Fabulous location which outweighs other considerations. Service friendly but not very efficient. This hotel could be so much more!

6/10

Pleasant

14 Jul 2026

Jonathan

Not so keen on the breakfast cheap produce used left most of it

Self

6/10

Pleasant

14 Jul 2026

Melanie

This hotel is in a fantastic location but definitely is needing its upgrade. It’s very tired.
The room itself was ok spacious and clean and with a lovely sea view.
The staff were very nice once you spoke to them but I actually found it quite uninviting.
The breakfast food was nice but definitely could do with being better run.
Will visit again after it’s refurb and hopefully more staff training.

Partner

8/10

Excellent

12 Jul 2026

Derek

Have stayed at this hotel on a number of occasions an have been pleased with the outcome. Little things are now getting a little dated e.g shower curtain(?), stains on bath silicone seal and no USB charging sockets.
Location is good together with parking but price appears to have increased and the breakfast is not as good compared to previous visits.

Partner

8/10

Excellent

12 Jul 2026

Sarah

Spacious room with a lovely lookout over the sea front and view of Herd Goyne. Bed mattresses weren’t the most comfortable, maybe time for replacing. Weather was very hot during our stay and the room was warm, but reception provided a fan on request which helped. Great location with an easy walk along the beach promenade to the Marine Park and Ocean Road. Plentiful and easy parking.

8/10

Excellent

28 May 2026

Joan

Great location and free parking. Room was a good size and clean with a great view, although decor & furniture a little dated. Staff were all very pleasant and helpful, but not enough on duty, especially late evening at the bar. Breakfast was good and plenty to choose from. Would stay again if in the area

Friends_and_family Friends

8/10

Excellent

24 May 2026

Kellan

It's a very nice hotel with plenty of charm and a really nice location. Cruise ships and other large ships come right past and it's not far of a walk to the main beach area and Pleasure Beach and was nice and quiet for our stay. Hard to fault the hotel in general. Breakfast was very nice as well. Staff were friendly.

The rooms were roomy and looked nice but unfortunately the pieces didn't add up to what I had hoped for. It was a hot weekend and fortunately quiet so we could have the window open as no AC or fan included. The bed was very springy. I honestly can't remember the last time I felt springs in a bed and each side of the bed had a different level of padding. There was no hair dryer. The remote control only half-worked, I had to use the volume buttons on the back of the TV. So just think with a bit of an update it could be a really great stay.

Partner

10/10

Exceptional

16 May 2026

Steven

Lovely hotel, staff friendly and helpful. Food is great. Room clean and comfortable

Friends_and_family Friends

6/10

Pleasant

13 Apr 2026

Colin

Staff were helpful and polite. The room was clean, with an excellent view. But the bed was not very comfortable, and the heating was not brilliant. The fixtures and fittings were worn and dated. Breakfast was ok, but could do with a decent coffee machine as you would find in similar setups. So in short, a potentially lovely place that just needs investment to upgrade it.

Friends

10/10

Exceptional

27 Mar 2026

Janet

Outstanding,hotel and staff.love this place.breakfast needs attention.every thing lovely,clean and in abundance but the cooked breakfast needs attention,terrible sausages and the beans looked like they had been reheated over and over again and not just me and my families but quite a few tables had the same left overs. But will I go again,absolutely.house keeping manager ,thankyou for going above and beyond for us.problem with the booking and there computers side but resolved in a heartbeat.thankyou.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Christine

A pleasant stay in a room overlooking the beach.
Staff very helpful and friendly. Menu nothing startling but excellent fish and chips. An ideal place to stay if visiting South Shields

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Gillian

Really nice hotel close to beach and amenities x

Partner

8/10

Excellent

16 Feb 2026

Jamie

Absolutely amazing time we had for Valentine’s Day

Leisure Partner

6/10

Pleasant

16 Feb 2026

Jason

Expected better, bathroom was clean staff was really nice but the room was so dusty which as someone with dust allergies I don't appreciate.

Partner

8/10

Excellent

30 Jan 2026

RICHARD JAMES

Near the beach. Entertainment in the evenings.

Self

6/10

Pleasant

18 Jan 2026

Madelaine

Room was spotless but there was no hairdryer . Breakfast was disappointing the sausages looked as if they'd been cooked for hours the skins shrivelled and burnt.

8/10

Excellent

09 Jan 2026

Michael

Good food 👍

Business

6/10

Pleasant

24 Dec 2025

Sheila

Room was cold at first, no carpet on floor, no bin liners in bin,no convector in bathroom, no small table in ,breakfast was slow,tables were left with used plates on,Having stayed here regularly this stay was not up to Little Haven usual standards,

Leisure Partner

4/10

Poor

04 Dec 2025

Paul

Room was dated and needs refurbishing. Cracked floor tiles damaged bath panel rust on towel rail etc. The bed was the most uncomfortable bed I’ve slept in, you could feel the springs and it was hard. The wall sockets only worked when the lights were on, handy if you wanted to charge anything overnight. Really poor experience.

Business

6/10

Pleasant

28 Nov 2025

Andrew

The room was freezing cold on arrival. Maintenance guy sorted it but the the second day someone turned off all our heating again and it was cold. No hairdryer in room.

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Tommi

Dated and cold

Business

10/10

Exceptional

24 Nov 2025

Moya

Room spotless
Friendly staff willing to help
Amazing conservatory breakfast room
Excellent breakfast, quick service

Friends_and_family Family

8/10

Excellent

21 Nov 2025

vivian gwynne

Clean room. Helpful staff

8/10

Excellent

14 Nov 2025

Deborah

The location is just stunning, and the staff are a delight. A truly lovely place, though slightly dated in that the rooms needed a slight upgrade with additions such as USB points.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Neil

was spotless hotel was a lush stay .food iis amazing .rooms are well cleaned staff are lovely and polite .will atay again in future

10/10

Exceptional

03 Nov 2025

Thomas

Waiter service now for breakfast good choice and bar staff and hotel staff very pleasant no complaints at all

Leisure Partner

10/10

Exceptional

23 Oct 2025

JOHN

Great breakfast. Friendly staff.

Self

8/10

Excellent

19 Oct 2025

Thomas

Breakfast decent, lack of staff on the bar service on Saturday night

Friends_and_family Friends

8/10

Excellent

15 Oct 2025

Paul

Good location great friendly staff

Partner

10/10

Exceptional

09 Oct 2025

Jan

Amazing position and views of the Tyne and the coast. We paid a little extra for sea views and spent hours enjoying them from our room. Very comfortable room and bed. Great choice at breakfast and evening meals offered good choice, quality and value. Staff very friendly and welcoming - we would love to return.

Partner

8/10

Excellent

02 Oct 2025

Susan

The Little Haven Hotel next to the beach in South Shields is clean and quiet. The High Street, Metro, and North Shields Ferry are within easy walking distance. The cost of our stay included breakfast. The variety of food options was good.

8/10

Excellent

01 Oct 2025

George

did not use

Partner

10/10

Exceptional

28 Sep 2025

Colin

My stay in room 212

We stayed in room 212 lovely views the room was very clean and lovely bathroom

Partner

8/10

Excellent

22 Sep 2025

Niall

Good location next to beach. Although there were wedding parties both nights of stay, these weren't noisy and didn't affect enjoyment of stay. Breakfast on Sunday was chaotic - restaurant kept running out of food/juice etc and no booking system in place - hotel must have known it would be busy and planned accordingly. Also, replace toasters - totally inefficient

Friends_and_family Family

8/10

Excellent

17 Sep 2025

Ted

Every thing was good definitely recommend

Leisure

10/10

Exceptional

03 Sep 2025

monica

Collingwood suite was what nderful.

10/10

Exceptional

02 Sep 2025

Mark

Great hotel .perfect location. Safe parking

Leisure Family

8/10

Excellent

30 Aug 2025

Harry

Smell of smoke in room & ash all over window Cill on the outside not great at all

Leisure Family

6/10

Pleasant

29 Aug 2025

Mischel

The property around the hotel is lovely. We enjoyed walking the beach. Walking paths are well lit and beach was pretty clean. Getting two key cards for the room to work was challenging. Restaurant service was lacking friendly service and food was average. Night porter was very nice.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Gillian

A few recommendations

Would have liked a to with arm to move tv so you can sit on sofa and watch. Also toaster at breakfast needs replaced. Mini fridge in rooms would be nice

Partner

10/10

Exceptional

22 Aug 2025

Rory

great hotel.

great location
good food

Business

10/10

Exceptional

20 Aug 2025

Philip

Nice location on the edge of the river mouth

Leisure Partner

10/10

Exceptional

17 Aug 2025

Stuart

Sadly my stay was spoil by the barman in the wedding swearing at my wife when she asked politely for some ice just after bar shut and told here to go and fetch it herself.

Sad as the place is lovely and we would have come back

6/10

Pleasant

16 Aug 2025

Clare

Disappointing. Two nights stay. Room not serviced. Only bar in restaurant open. Charge made to have a bath mat!
Redeeming feature is stunning location.

Leisure

6/10

Pleasant

12 Aug 2025

Karl

Standard hotel

The bath had stains and I could hear the occupants of the near by 4rooms

Partner

6/10

Pleasant

11 Aug 2025

george

Location beautiful.
Noise and thin curtains, woke up at 5am and wedding parties till 2am in the mornings, had a three day stay and not a goodnight sleep on any of them. Spoke to staff with no outcomes, could have moved us , I have stayed here on a few occasions and need to be thought of better. No hair dryer , iron or fridge. It was expensive and the hotel needs an updating make over, breakfast was out dated and requires a new menu to cater for all.

Leisure Friends

10/10

Exceptional

07 Aug 2025

Verified traveler

Relaxing stay with amazing views of the Tyne

Friendly and efficient staff. Views of the mouth of the Tyne are amazing. Easy parking
Despite the fact there was a wedding going on during our stay our room remained very quiet throughout our stay.(We suspect our room had been chosen by the staff well away from the celebrations)
Restaurant staff managed service very well coping with a large bus tour and individuals

Partner

6/10

Pleasant

04 Aug 2025

Debra

After staying at the Little Haven for the last 20 years(with 4 generations of family) I’m saddened to be writing this review. The Hotel has seriously declined & is in need of a total renovation. The new owner (in my opinion) is relying on its location to bring in business. Our ground floor room had restrictor/safety locks snapped off ( so we couldn't leave a window open) not good in hot weather. Furniture in rooms is the same as 20 years ago - warped bubbling wood, window blind slats missing(again not good on the ground floor with people walking by). The restaurant situation was shocking. At breakfast, we found that food wasnt replenished allowing for all guests to be offered a variety of food. One morning there was no fruit or bread left. Reception staff seemed to have lost their smart dress code(giving the hotel an unprofessional look)! On our most recent visit we had a total of 7 rooms booked & moving forward we have all decided to stay elsewhere on our next visit to sunny south shields.

Leisure Family_with_children

8/10

Excellent

02 Aug 2025

Thomas

Very friendly good breakfast main meals evening time very average not enough staff bar

Leisure Family

10/10

Exceptional

01 Aug 2025

Jenny

We had a lovely stay the suite we staying in was lovely and comfortable. The views were great and the bed was really comfortable.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Frank

First class as always

Leisure

10/10

Exceptional

27 Jul 2025

Miss Emma

Brilliant staff, ample secure parking. Easy walk to beach, great views.
Rooms a little dated

Business

6/10

Pleasant

20 Jul 2025

Louise

It was a very hot weekend. I phoned the hotel before we left home and requested a fan for the room. I asked 3 times on the first night but fan never arrived. The carpet to the left side of the bed was soaked and the room smelled of cleaning fluids. The hotel appeared to be short staffed and breakfast took a long time as staff disappeared from the counter frequently. Having said that the staff were friendly and when I mentioned about the lack of a fan and the wet carpet I found a bottle of wine with compliments in my room. Location was lovely. It wouldn’t stop me staying there again.

Friends_and_family Friends

8/10

Excellent

19 Jul 2025

Lynne

Great location and lovely views. Restaurant hopelessly understaffed however Christina is a gem. Unflappable and so charming. Great food

Leisure Partner

10/10

Exceptional

18 Jul 2025

Annette

Great location

8/10

Excellent

17 Jul 2025

Carol

Friendly helpful staff. Clean rooms. Breakfast OK.

Partner

4/10

Poor

09 Jul 2025

Alan

Regrettable stay in this tired hotel

I stay in hotels a lot and like to think I’m pretty fair and unfussy. This is the 2nd time I’ve stayed here and I was hoping it would be better than the first time, especially as the cost was so much more.
Unfortunately it was not! The staff were perfectly reasonable and the view was lovely, even for the ground floor. That are literally the only positive points.
The room was very tired, no hairdryer, and empty box of tissues, the furniture is very dated and tired. The sprung bed was like something you would expect in a dorm and the bathroom, with perhaps the cheapest excuse for a shower curtain I have ever seen, is very dated.
Everywhere was clean which is the only reason I didn’t complain.
I did have breakfast, unfortunately, and it followed suit in being poor. Again, I’m not fussy but this is the only time I remember leaving a paid for breakfast and went to McDonald’s instead!
This may read a little harsh but was genuinely a regrettable stay and I would have been disappointed if the room cost £50 let alone over £120! I would not recommend this hotel and won’t be staying again.

Business

8/10

Excellent

01 Jul 2025

MR G

Highly recommended

Great location and good parking

Self

10/10

Exceptional

01 Jul 2025

Ross

Room was very clean tidy and well supplied, staff were all excellent, all meals were hot and tasty and at a reasonable cost.
Only down side was the noise from drunken smokers just outside our room window as we were trying to sleep would recommend you avoid room 241 for this reason, otherwise it was an excellent experience.

Leisure

8/10

Excellent

29 Jun 2025

Julia

Short break away

As a couple we stay here 2-3 times during the year. This is mainly due to its exceptional location.
Our hotel room was spacious and clean. The bath towels were white and fresh smelling. Also the shower curtain was stain free and toiletries are provided.
However, the shared public areas, in particular the lounge with the sofas were at times dirty and scruffy.There doesn't appear to be enough staff to clear tables and give surfaces a clean. We are aware that dogs are allowed in this area and we could really smell 'the wet doggy smell'
Also some people let their dogs up onto the sofas so they have dog hairs on them. Food on the carpet was not hoovered up over the 2 days of our stay.
Breakfast is okay but nothing special. It feels a bit like a canteen and it can be disorganised. For example they ran out of juice, milk, yoghurts, fruit and croissants. As staff were already stressed we didn't want to ask for items to be put out. Hotel guests shouldn't have to keep asking for breakfast items to be replenished.
On a brighter note the coffee and cream scones are lovely and are not overly expensive. Most of the staff try to be helpful and friendly although they do seem to have responsibilities in different areas of the hotel. As a result they can appear to be a bit stretched and then apologise a lot for waiting times.
A few tweaks and this could be such a fantastic hotel.

Partner

6/10

Pleasant

23 Jun 2025

Verified traveler

Fantastic location

Fantastic location, very clean, food good but not all starters on menu were available so only had 1 course. Fare prices for food and drinks. Bed not very comfortable. Didnt ask at checkout how the stay ŵas. If you wanted a bathmat you had to buy one from reception. No handrails for shower in bath.

Partner

10/10

Exceptional

20 Jun 2025

Laura

Nice clean hotel

Leisure

10/10

Exceptional

16 Jun 2025

Lynne

Our second stay here. Lovely location . Staff friendly and helpful. Rooms spacious and clean.

Partner

10/10

Exceptional

15 Jun 2025

Lee

All of the hotel

Leisure Partner

8/10

Excellent

14 Jun 2025

Jane

Budget hotel not budget prices

Spacious room, wonderful sea view, quiet mostly except for inconsiderate guests making a noise after various returns to the adjacent room from the wedding at the hotel. Not the hotels fault. Breakfast was ok. Ran out of cooked items at 9 am despite finish at 9:30. A cafeteria experience. Didn’t eat dinner, very uninspiring budget coach party fayre.

Partner

8/10

Excellent

11 Jun 2025

June

Lovely room with fantastic view.
Very pleasant staff. Food was excellent.

A little chaotic over staffing levels to cover bars. Sign would say a bar was closed and to use the other bar in the restaurant but when you went to that bar there were no staff working on it. They had to leave the restaurant to serve the drinks.

Have stayed on a number of occasions and will definitely book again.

Leisure Partner

10/10

Exceptional

10 Jun 2025

Brian

Everything was perfect. Staff, suite, outlook, parking,food.
Will return

10/10

Exceptional

09 Jun 2025

Colin

Nice scenic clean rooms.the bacon and sausage could better on the cooked breakfast

Leisure Partner

10/10

Exceptional

30 May 2025

Shirley

Great friendly hotel. Beautiful spot.

Partner

6/10

Pleasant

26 May 2025

Paul

Having stayed at The Haven on several occasions previously we found the breakfast very disappointing when compared with our previous stays. Car parking also has a new regime in place. Rooms seem as before. The menu for evening meals was also much reduced from previously- so we ate out during our stay. All things considered if and when we travel to the area again we will look elsewhere for accommodation. Pity really because we have some fond memories of our previous stays. The hotel itself seems unchanged and is in a great position.

Leisure Partner

10/10

Exceptional

25 May 2025

Sherri

Everything

Leisure Family

10/10

Exceptional

25 May 2025

Joanne

Lovely clean room , comfortable bed
Sea view
And delicious breakfast
Staff very friendly , lovely atmosphere

Leisure Partner

6/10

Pleasant

24 May 2025

Susan

Position on mouth of river. Clean good breakfast and evening meal.
Staff seem unhappy not very welcoming.
Conflicting information both on line and in hotel.

Leisure Partner

10/10

Exceptional

20 May 2025

Ian

😀

10/10

Exceptional

18 May 2025

Kathleen

Amazing!!!

We stay here regularly and are never disappointed.
Only area to change would be the sockets in rooms to have the phone charger incorporated within them.

Partner

10/10

Exceptional

10 May 2025

Trevor

Hotel on the beach

Excellent hotel so friendly and right next to the beach is a bonus. Very surprised that it's 3star.
We have stayed here a few times and would recommend it to anyone

Friends_and_family Friends

8/10

Excellent

06 May 2025

Tracy

Beautiful location and excellent staff. We felt well taken care of. My one critique, is our bed was listed as a king bed but it is only a queen. They ended up moving us to a room with two beds, but they seemed surprised with the feedback about the bed size.

6/10

Pleasant

01 May 2025

Gillian

Disappointing

Stayed at The Little Haven several times and previously enjoyed our stay. Service and food quality in the restaurant poor, some very overcooked, another dish unrecognisable. Breakfast was okay. Lounge area is more like a cafe area and bar often closed. Bedroom was comfortable but getting dated.

Partner

10/10

Exceptional

29 Apr 2025

Alison

My happy place!

I have stayed here a few times now. The staff are friendly and the location, sea view, is lovely. Food choice was a little limited for dinners but what I had was good. Breakfast was very good. I will definitely return.

Friends_and_family Family

8/10

Excellent

27 Apr 2025

Derek

Top hotel in South Tyneside

Good value accommodation at the mouth of the Tyne with superb views and close to the beach, funfair and town centre shops.

Partner

8/10

Excellent

22 Apr 2025

Hugh

Lounge bar service

Poor service at lounge bar..1 evening waited 10 min for bar person.give up and went too room..2nd night waited 10 mins eventually some one turned up..not good

Partner

10/10

Exceptional

21 Apr 2025

Gerald

Stoped here in numerous occasions, very convenient for South Shields, Newcastle and Sunderland.

The staff are great and it’s located right next to the river Tyne near the Herd Groyne.

The property could possibly my do with a little updating now, but clean and tidy.

Leisure Friends

6/10

Pleasant

20 Apr 2025

Paul

A nice location, room was nice with standard equipment. However when my partner & I used the bath in the evening, we had an hour of horrid noise caused by the hot water rank refilling and reheating. Raised at checkout and got a \"We'll get maintance to check it out\". Ignoring the fact it completely ruined the mood of a romantic getaway & a good night's sleep. No recompense offered on request.

Partner

10/10

Exceptional

18 Apr 2025

L

This was our second stay here. The staff were very friendly and welcoming and our room was immaculate. The breakfast was lovely too. We will definitely return.

Partner

6/10

Pleasant

08 Apr 2025

Anne

Access to the beach and views across the Tyne watching the ships arrive and depart perfect. The breakfast was not as promised on the menu and service much more dismissive and disinteret / rudeness by surpervisory staff not on a par with previous vists .Croissants, fresh fruit , choice of yogurts and other pastries non existent. No apologies or alternatives offered and if you were opting for
soley continental breakfast tinned peaches, prunes and
toast not very appealing and definitely not as advertised. For a weekend stay even more disappointing. Needs to get back on track.

Leisure Friends

8/10

Excellent

29 Mar 2025

Verified traveler

Good stopover .

Nice little hotel for a stop over in the area.
Some electrics not working so had to move room.

Partner

6/10

Pleasant

27 Mar 2025

Dorothy

Little Haven

The staff are very friendly and helpful.
Restaurant is really nice with a great outlook, very short staffed, the food was nice but cold, husband had ate his gammon before receiving his vegetables which we had to ask for. The worst bed I have ever slept in, small hard and lumpy, no sleep.
Location is really nice, but we won’t be back

Partner

6/10

Pleasant

26 Mar 2025

Joan

Just disappointed we didn’t have a view, only of car park

Leisure Partner

6/10

Pleasant

23 Mar 2025

Patricia

The breakfast could have been so much better

8/10

Excellent

09 Mar 2025

Hugh

Wonderful Stay

Me and my wife really enjoyed our stay at Little Haven, the location of the hotel suited me as I'm a ex seamen, so the views of ships departing and arriving were fantastic, you can also enjoy nice strolls along the promenade and easy reach of south shields. The room we were staying in(212) was a little foisty and cold when we checked in, I did mention this on the app, the hotel responded by freshening up the room for us which we were most grateful for. It was very quiet at the hotel, the breakfast on the morning was excellent and service at the restaurant was great ,as was the reception staff who answered all our queries. parking is free which is a bonus as most places now charge you. i would definately be returning to this hotel. thank you all for a great stay.

Partner

6/10

Pleasant

03 Mar 2025

Stephen

Honest review

It was ok. Main rooms including dining were a little cold so when eating you felt uncomfortable. Room was clean however for the standard we chose was ok but had issues.As the bed was uncomfortable the bathroom was very clean and smart however the toilet handle fell off and we had to use another rooms toilet.Overall we would go back as we like the position of the hotel next to the river.

Partner

10/10

Exceptional

02 Mar 2025

Lincoln

All easy

Business_and_leisure Partner

8/10

Excellent

28 Feb 2025

Brian

Cannot beat the location.
Breakfast was a bit anaemic

10/10

Exceptional

27 Feb 2025

Trevor

Brilliant Short Break

We had a really good stay and the hotel was excellent. Lovely comfortable and warm room. Very good breakfast and pleasant and helpful staff.

Partner

10/10

Exceptional

26 Feb 2025

Angela

Excellent location

Leisure Friends

10/10

Exceptional

26 Feb 2025

peter

1 night work trip. Lovely quiet hotel. Big rooms. Convenient for Currynation Street and town centre. Breakfast good with plenty of choice. Highly recommend.

8/10

Excellent

21 Feb 2025

Patricia

Friendly staff and very helpful.

Leisure Partner

10/10

Exceptional

17 Feb 2025

Susan

Location great - love seeing the boats on the Tyne. Staff friendly and helpful / rooms very comfortable. Reasonable menu with a good choice of food.