Liz
Helpful staff . Clean and reasonably priced
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Holiday Inn Sunderland - City Centre
Sunderland · United Kingdom
Keel SquareView location
9.2/10Excellent551 Reviews
Cleanliness9.6/10 9.6
Service9.6/10 9.6
Comfort9.4/10 9.4
Condition9.6/10 9.6
Amenities9.0/10 9.0
See all ratings- Sustainability certification
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Holiday Inn Sunderland - City Centre
The Holiday Inn® Sunderland hotel is located in the heart of the city center, just three minutes' walk to Sunderland Central Station and Regional Metro Rail which links to Newcastle, North and South Shields.
Adjacent to Sunderland City Hall and all that this vibrant city has to offer, the hotel is just a short walk from the Bridges Shopping Centre and only 3 miles from local beaches. Sunderland University and the Stadium of Light are also a short walk away.
With 120 stylish air-conditioned bedrooms and comfortable Restful Nights beds to ensure a good night's sleep. Our chic, open lobby offers all-day dining and is a great place to meet. We also proudly serve Starbucks and snacks 24-hours.
Within close vicinity to the hotel are several public Car Parks with rates for 24-hour parking. Stay connected with high-speed WiFi throughout the hotel and business services are available. A fully equipped gym offers our guests the opportunity to work out whilst traveling on business or pleasure.
Show less
Holiday Inn Sunderland – City Centre by IHG is centrally located in Sunderland, a 5-minute walk from Sunderland Empire and 6 minutes by foot from University of Sunderland. This hotel is 1.1 mi (1.8 km) from Stadium of Light and 12.1 mi (19.5 km) from Gateshead Millennium Bridge.
Make yourself at home in one of the 120 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include phones, as well as desks and coffee/tea makers.
Featured amenities include a 24-hour business center, a 24-hour front desk, and a safe deposit box at the front desk.
Popular amenities
Free WiFi
Dining services
Concierge
Gym
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Green Tourism Program
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Cleaning and safety
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO
Important information
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately GBP 15 per person
- Rollaway bed fee: GBP 50.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Hindi
German
Thai
Greek
English
Italian
Polish
French
Romanian
Nearby attractions
Sunderland Empire
0.4 km / 0.2 mi
University of Sunderland
0.5 km / 0.3 mi
Sunderland Museum
0.7 km / 0.4 mi
Mowbray Park
0.7 km / 0.4 mi
Stadium of Light
1.2 km / 0.7 mi
Whitburn Sands
3.9 km / 2.4 mi
Ryhope Engines Museum
6.4 km / 4 mi
Herrington Country Park
6.8 km / 4.2 mi
Doxford International Business Park
7.1 km / 4.4 mi
Penshaw Monument
7.6 km / 4.7 mi
Karting North East
8.2 km / 5.1 mi
Souter Point Lighthouse
8.5 km / 5.3 mi
Seaham Harbour Marina
9.7 km / 6 mi
The Marsden Grotto
9.8 km / 6.1 mi
Sharpley Golf Club
9.8 km / 6.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2022
- Total number of rooms: 120
- hotel
- American Express
- MasterCard
- Visa
- Maestro
- Visa Electrón
- Wheelchair-accessible
- Key Collection
- 24-hour reception
- Check-in hour
Show 29 more facilities & services
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Air conditioning in public areas
- Smoke detector
- Lift access
- Bicycle storage
- Gym
- Luggage room
- Dining area
- Electric kettle
- Towels and bed linen
- CaféExtra charge
- BarExtra charge
- Restaurant: 1
- Non-smoking area
- Highchairs
- Air conditioning in Restaurant: 1
- Breakfast room
- 24h dining café: 1
- ProjectorExtra charge
- PrinterExtra charge
- Photocopier
- Business centre
- TV lounge
- Green Tourism
- Continental breakfast
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
Room STANDARDRoom • STANDARDROO.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE STANDARDSINGLE • STANDARDSGL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
SINGLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SGL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN CAPACITY 2TWIN • CAPACITY 2TWN.C2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
TWIN CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: TWN.C2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
DOUBLE PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BED • 32 m²DBL.KG-PI
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
DOUBLE PREMIUM KING BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 32 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PI
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARD • 22 m²TWN.ST
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
TWIN STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room CITY VIEWRoom • CITY VIEWROO.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
Room CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARD • 22 m²ROO.ST
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
Room STANDARD
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 22 m²DBL.QN
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
DOUBLE QUEEN SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size Bed • 27 m²DBL.H6-QN
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
DOUBLE Accessible-Queen Size Bed
Room photos
2 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 27 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-QN
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Sunderland - City Centre
DOUBLE SINGLE USE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DUS.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Holiday Inn Sunderland - City Centre
100
reviews shown
John
Our third visit. Always a great choice for central Sunderland.
Philip
Great location right in the heart of Sunderland, pleasant and helpful staff and most importantly, a great nights sleep.
Ian
Great hotel but NO parking which has to be said is a big minus point. I parked at Riverside Parking on recommendation of hotel but you have to pay using Ringo App but as far as I could see you cannot pay for 24 hours as your parking slot ends at 23.59 on the day. How you pay for more ‘god only knows?’ Not user friendly.
Staff were very helpful and breakfast was excellent.
Rooms were good although aircon seemed to go off around 10pm? Definitely got warmer then.
Staff were very helpful and breakfast was excellent.
Rooms were good although aircon seemed to go off around 10pm? Definitely got warmer then.
Max
Staff were friendly - good sized room and in good condition.
Jordan
Room was clean nice and cool too easy check in check out I would definitely stay again
Leonard
Centrally located, just a few minutes walk from the train station, large clean modern rooms I loved staying here
Bassem
Good
Rosemary
It's a nice hotel. The downside is there's no car park on site.
Simon
At £16, the breakfast was very disappointing. The 'fresh orange juice' was a machine mixed concoction that didn't taste like orange juice. There was no hot chocolate and the pastries were frequently empty. They only jam offered was strawberry. The rooms were modern and clean but unfortunately, the holder for the shower head was broken. The staff were friendly and helpful and manned to move our room away from opposite the lifts (which would have been noisy)
Gillian
Clean , safe after my earlier fiasco . Good staff .
Sarah
Stayed for one night while visiting the theatre staff were very helpful to keep our bags until after our afternoon theatre show. Check in was easy and staff very friendly. Room was a good size loved the air con in the heatwave it was clean and tidy bed were comfy. Breakfast the next morning was lovely good range and all clean. Checked out staff kept our bags again while we went and did abit of shopping before our train home. Also liked the fact you needed your hotel room key to get back into the property at night which stops people just walking in during the middle of the night.
Rafal
Good value for money. Highly recommend
Eileen
The hotel has a great location. The staff are very friendly and helpful. The rooms are fine but some of the surfaces were quite dusty. There could have been more hangers in the wardrobe.
Just small things and would definitely return.
Just small things and would definitely return.
Nicola
The staff made this experience as they welcomed me (and others) to their hotel without any hesitation. It really made it memorable. Hotel itself felt new and clean. Was located well for what I needed which was theatre and station
Barbara
Good location, small walk from an indoor , secure car park. Clean, tidy, good buffet breakfast. Drinks very pricey 14.80 for 2 drinks from hotel bar. But part of the trip.
Susan
Lovely overnight stay , clean and comfortable . Lovely staff
Patrick
Friendly helpful staff. Smooth check in / out.
Clean, quiet hotel very well located.
Have stayed before and won’t hesitate to stay again.
Clean, quiet hotel very well located.
Have stayed before and won’t hesitate to stay again.
Sarah
Lovely welcome from reception staff. Hotel room was spacious and clean. Excellent location. Only thing that let it down was the car park discount didn’t work on making payment at the Bridge car park when exiting which was very disappointing
Mark
First time staying in a Holiday Inn and we loved it. The only moan we have is we had to listen to the humming from the air conditioning units(?) Which seemed louder in the quiet of the night, that were outside our window. I'd think it could annoy light sleepers. Other than that, the hotel was lovely and clean, very comfy bed and the staff were so friendly and helpful.
Eileen
Shower was slippery could have done with a mat in the shower. Also the view overlooking air conditioning pipes.
Shannon
I think providing information prior to your stay on what bus to get onto from the station rather than paying a fortune for the taxi would be very helpful for any future guests.
Joylene
Nice place
Aaron
Nice location, friendly staff, very clean facilities.
Woke up to lots of doors closing in the corridors (i assume a staff door) I stayed at the bottom end of the corridor, and the breakfast I thought was very average.
Besides from that it’s a nice hotel.
Woke up to lots of doors closing in the corridors (i assume a staff door) I stayed at the bottom end of the corridor, and the breakfast I thought was very average.
Besides from that it’s a nice hotel.
Casmir
Great location close to the city centre and nearby shops. Happy to stay again.
Steven
Great staff
Gillian
Lovely clean room staff were great very helpful breakfast also very good
Ellen
Nice modern hotel, bathroom was a disability one though with no bath, and the shower would only go lukewarm. No other complaints
Peter
Great hotel reception staff were ace. Hotel was great and in a great location. Breakfast was really good.
Pat
Room large and comfortable, bed especially so. Staff were very friendly and helpful. Breakfast unusual that everything was warm and fresh, plates in warmer. Hotel in excellent central position. The only thing we didn't like was the fairly loud 'music' playing constantly in the breakfast area.
Jane
We stayed for a couple of nights for the local film festival. everything was as expected, very comfy beds and a good shower with plenty of hot water.
Kelly
Happy with the room
Josephine
Friendly helpful staff. Spotless rooms
Paul
No available breakfast facilities. Restaurant was full of lethargic American tourists who were supposed to have cleared so other guests could eat.
Room aircon did not have ability to cool room.
TV remote and interaction with the TV could be politely described as cumbersome.
Room aircon did not have ability to cool room.
TV remote and interaction with the TV could be politely described as cumbersome.
Craig
Stay in hotels all over the UK amd this stay at the Holiday inn express was faultless.
Spent two nights there amd ticked all the boxes needed for our time there, including helo with parking which was a short walk from hotel and very cheap (think was £12 for two nights).
Parking or nearby, decent bar, food nice, and spotless rooms that's all I ask for lol
Spent two nights there amd ticked all the boxes needed for our time there, including helo with parking which was a short walk from hotel and very cheap (think was £12 for two nights).
Parking or nearby, decent bar, food nice, and spotless rooms that's all I ask for lol
Kelly
Was a lovely room just you couldn’t control the heating
tillie-mae
Great
John
Nice clean hotel. Excellent location. Room was a bit small. Breakfast is not the best. Lacking staff to clear tables. Only has one coffee machine which didn’t work half the time. Limited choice. Staff were friendly enough. Despite breakfast I would certainly return.
Thomas
Yes
Georgina
Wonderful staff
Oluwakemi
Nothing, location good, breakfast good and the room was clean
Helen
Staff lovely. Bedroom very comfortable and clean. Food was terrible.
Kelly
Lovely clean hotel, warm welcome upon arriving. Room was spotless. Breakfast both days was faultless, again staff were fabulous. Would stay again, 100%
Donna
We stayed here the night before our wedding, the staff were amazing and so helpful the room was clean and spacious, the hotel smells amazing.
Michael
Excellent hotel in all aspects. Breakfast buffet has everything you could ask for, all fresh and tasty.
Jean
Enjoyed our stay great hotel near to restaurants, bars, and shops. Has a lovely bar area and breakfast area with lots of choice to eat and drink
Saqib
Friendly, well maintained , staff supportive, nice breakfast (but not extra- ordinary ) very good value and would book again
John
Aircon units outside are quite noisy
The carpet was wet in one area of the room
The carpet was wet in one area of the room
Kym
An excellent hotel in a surprisingly nice city.
David
Nice clean room and modern bathroom.
Friendly helpful staff who kept us right.
Friendly helpful staff who kept us right.
WAYNE
Everything fine about this hotel. Only complaint is the £23.40 it cost us to park in St Mary’s Car Park opposite the hotel. It’s the closest car park. And that was from 3pm through to 10.30am the following morning. So not even 24 hrs. Surely the hotel could offer a preferential rate or some discount ? Sunderland City Council should be ashamed of themselves charging such ridiculous amounts.
Carol
Room and location great, wouldn't eat there again though. We were the only people in the 'restaurant' and still had to wait 25 minutes for two sandwiches and triple cooked chips (they weren't triple cooked, my guess would be McCains). Apparently because they make the egg mayo from scratch. Queried the time it was taking, no apology, just a defensive attitude.
David
Staff very professional and courteous, hotel immaculately clean and modern. Breakfast was excellent
Ann
Short overnight stay. Restaurant wasn't open. Broken chair in room. Otherwise all good.
Bernharð
The room was very spacious and clean. The hotel is in a perfect location in the city centre and easily within walking distance to the Stadium of Light.
Nikki
Clean room, friendly staff. Enjoyed our stay.
Marc
Class
Janet
The staff in this hotel were just so friendly, professional and helpful.
Our room was spotless. No complaints what so ever.
Would definately rec. this hotel.
Our room was spotless. No complaints what so ever.
Would definately rec. this hotel.
Julia
The room was clean and perfect for what we needed. The staff were very friendly and helpful. There was a large variety of breakfast items available.
Polly
Mia was fab on reception
Sam
Great welcome and helpful, friendly staff - Everything was spotless and comfortable and the breakfast was lovely
Lisa
Noisy guests in hallways woke me up, slamming doors could be easily rectified with soft closes. Premier inn gets this right.
Jennifer
Staff were all absolutely fantastic, hotel was nice, modern and clean. I really enjoyed our stay
Gary
All good as always, great location, great staff, great breakfast, clean room, excellent value. Would recommend and will return.
Martin
Staff are very busy and friendly. Problem for us! They seem to have long stay residents in this hotel, who are very noisy. We had someone repeatedly waking us up at 05:50 with dance music, on a Saturday and Sunday morning. The staff helped to notify the resident, however having spoke to several staff, they were aware of the resident. With one member stating \"we've had multiple complaints!!!! Well, hearing this, they knowingly placed me and my wife next to this noisy resident without any care for us. Not impressed.
Amanda
The room was spotless, comfortable bed and the room was lovely and quiet even though we were on a main road.
Doris
Clean room good breakfast
Susan
The room was lovely, staff very helpful, i didn't have breakfast as i only have tea and toast and they were going to charge me £15-50 , i think they need to review this policy.
Elizabeth
Staff . Good welcome. Clean room. Location.
David
Everything was great
David
Room was very spacious, cleans and well appointed. The staff were extremely courteous and helpful. We would like to thank Andrea for her great help with our enquiries and to the staff member who checked us in (sorry I don’t catch her name)
The Breakfast is amongst the best we’ve experienced at a hotel. Would 100% recommend this hotel. Thankyou.
The Breakfast is amongst the best we’ve experienced at a hotel. Would 100% recommend this hotel. Thankyou.
Rebecca
The information says “sound proof rooms” however there is music from the nearby bars until around 11pm, unless there is an event on and it can be 1.30am… which it was while we were there.
Phillip
Always a great stay.
Rachel
The staff were lovely and friendly and the room was ideal for a short stay. Very clean with plenty space and a fab shower.
Paula
Modern spacious hotel. Friendly staff on arrival
Claire
Great hotel, good location for the theatre and close to the train station
Glyn
Lovely clean room , lovely staff , great location , only downside was the coffee in the room , terrible 😀
Max
Clean & Good location. Quiet.
Ian
Staff members were all fantastic.
Exceptional customer service was provided.
Exceptional customer service was provided.
Colin
Had an excellent stay, very friendly staff.
Special mention to Shunom on the front desk, friendly, helpful and always smiling, and not forgetting the Housekeeping Ladies.
Special mention to Shunom on the front desk, friendly, helpful and always smiling, and not forgetting the Housekeeping Ladies.
Mark
Clean and tidy rooms, cleaned daily.
Breakfast was a buffet style and decent quality
Breakfast was a buffet style and decent quality
jason
Friendly staff, good sized, clean rooms.
Alison
Friendly staff, clean and comfortable rooms, and a lovely breakfast. Would happily stay again.
Wayne
Lovely hotel clean and comfortable
Robin
Yes everything fine,all good.
Lee
Everything was spotless and tidy
Basant
No drinking water!
We arrived on Christmas Day… all shops closed
No water provided in room! And when I asked for water staff refused… only on purchase! Charged us 6 quid for 660ml water! That’s a joke! Extremely inconvenient and inefficient
We arrived on Christmas Day… all shops closed
No water provided in room! And when I asked for water staff refused… only on purchase! Charged us 6 quid for 660ml water! That’s a joke! Extremely inconvenient and inefficient
Sithandazile
Room was clean and spacious. Staff were friendly and very helpful.
Helen
Nice hotel
Sarah
Spacious, quiet room in great location. Staff extremely friendly and helpful.
Paul
All of the above
Gina
Staff very helpful and nice clean room
Sam
Great staff, really friendly and helpful people. Room was as expected, all good.
Phil
Very good hotel in the perfect location for the Emipre theatre
Paula
Very quick check in. Huge room! Very clean! Great location. Great selection of amenities, including ironing board, iron, hairdryer, bodywash etc!
Craig
Excellent central location.
Lee
Excellent hotel, very clean and comfortable. Will definitely stay again and highly recommend
J R
Room was lovely. Clean, well kept. The entrance, reception and dining area is modern and clean. Noce hotel, would most certainly stay here again.
Kieron
New clean room
Darren
The staff is on check in and out were fantastic and room was great quality
Location & surroundings
Holiday Inn Sunderland - City Centre
Keel Square, Sunderland, United Kingdom
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
Holiday Inn Sunderland - City Centre
56 hotel photos
