Ravensworth Arms by Chef & Brewer Collection

United Kingdom , Newcastle-upon-Tyne
Gateshead, Greenford Lane
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100 reviews shown

8/10

Excellent

12 Apr 2026

Philip

Have stayed here a multiple of times.
Rooms are comfortable and clean.
Breakfast was excellent

Friends

6/10

Pleasant

12 Mar 2026

Andy

THe heating system in the room clunked and banged all night

Self

10/10

Exceptional

15 Jan 2026

Matthew

Friendly and helpful staff. Clean and great facilities in the room.
Food and service was also fantastic in the bar/restaurant.

Business

10/10

Exceptional

06 Dec 2025

Lisa

Everything was amazing, large beautiful room, fabulous staff. We are coming back!

Partner

10/10

Exceptional

30 Nov 2025

Clifford

Stayed here before, and it seems to have had a refurb at some point. Excellent decor in all areas including our room and bathroom. The team worked REALLY hard ( I would say they are understaffed in the restaurant).

2/10

Poor

06 Nov 2025

Shannon

Room was great, staff were brilliant in the pub however none existent in the hotel… I have tried all ways to get in contact since my stay to obtain a receipt to claim back on travel expenses.left numerous messages on both the pub and hotel lines to no avail.

Business Self

6/10

Pleasant

30 Oct 2025

Chris

No ales available in bar.
Food was good but time taken to cook food was very poor. Breakfast started at 7am but no food came out for over 30 minutes - not acceptable on a business trip. Evening meal took 2 1/2 hours before starter came out.
Would be a great hotel / location if not for slowness of kitchen.

Business

10/10

Exceptional

17 Sep 2025

Carol

Excellent cooked to order breakfast and a good selection of wines and champagnes at very reasonable prices. Room was clean and comfortable with crisp sheets and comfy pillows. Great for a short stay.

Leisure Partner

10/10

Exceptional

24 May 2025

Kevin

Nice accomodation, comfortable, clean, quiet. Friendly and efficient staff.
Would consider staying again

Partner

8/10

Excellent

13 May 2025

Alastair

Room was good new. I was in one that was quiet had no issues.
Only issue was being thrown out the pub at closing time without any warning of last orders or consideration that we were hotel guests. Left to finish our drinks outside

10/10

Exceptional

14 Apr 2025

Susan

Ive been to dinner here but never stayed - needed last minute accommodation and was pleasantly surprised - didnt realise the reception was there

Leisure Partner

10/10

Exceptional

19 Feb 2025

Anne

As always have a great stay here, room was amazing apart from a few issue, which were sorted .

Leisure Self

10/10

Exceptional

04 Feb 2025

Peter

Meeting up with friends

We have been before and it is very good and the rooms are bigger than average. Stay friendly and the food is good. Just what we wanted.

Friends_and_family Friends

10/10

Exceptional

03 Feb 2025

Verified traveler

Lovely Hotel

The Berkshire Arms was perfect - welcoming, clean and my room beautifully presented. Will definitely stay again.

Friends_and_family Family

8/10

Excellent

23 Jan 2025

Verified traveler

Fit for purpose.

Good room, bfast options good, anemic sausages only down side.

Bfast timings could be earlier than 7am due to location and requirement to drive to place of work.

Business

8/10

Excellent

21 Dec 2024

Joanne

Room was modern and well maintained - good selection of tea, coffee and biscuits

8/10

Excellent

12 Dec 2024

Duane

No issue other than we were given a room set up for someone using a wheel chair.
Sink was tiny and very close to floor for an able bodied person.

Leisure Partner

10/10

Exceptional

12 Dec 2024

Lee

Mr Murray

Room was very clean and spacious enough for what we needed . Food was good in the restaurant, breakfast was very good .

Friends_and_family Family

10/10

Exceptional

10 Dec 2024

Duane

Great service

Leisure Family

10/10

Exceptional

05 Dec 2024

Verified traveler

☺️

The Berkshire arms is a lovely place to stay, the food is great and the staff are the cherry on top! They have been so friendly and helpful during my stay.

Business

2/10

Poor

03 Dec 2024

Keith

robbed of no breakfast

There was no breakfast with our booking yet it was advertised with breakfast the Sunday before and yet we paid nearly £10 more for our booking.

Partner

10/10

Exceptional

31 Oct 2024

Sarah

excellent accessible overnight stay

I was only staying overnight but I was very comfortable - I am over 80 and disabled so that was very important. The only problem was that although I thought I had booked an accessible room I hadn't so it is important to talk to the reception team - who swiftly corrected that and found me an accessible room within a few minutes. I didn't like the AI receptionist who answered the phone but she is easily sidestepped by just insisting 'Manager' and you get put through. The dinner was very good.

Business

10/10

Exceptional

25 Oct 2024

christopher

Lovely room with great amenities. Staff where lovely

Business

6/10

Pleasant

20 Sep 2024

Paul

great hotel and bar however the drinks are very expensive and the chef can not cook for toffee.
2 night stay first night uncooked gammon sent back and the second night i was served 2 uneatable steaks. sad as this is a lovely venue and the front of house staff very helpful and accommodating

Business Self

10/10

Exceptional

19 Sep 2024

Michael

Nice stay. Large and clean room.

10/10

Exceptional

17 Sep 2024

Matthew

Incredible stay! So nice. Super helpful and friendly staff. Food was quite simply the best I have ever eaten! Clean, super service, a wonder has been found!

Business

10/10

Exceptional

06 Sep 2024

bill

ENJOYED A ONE NIGHT STAY. QUIET, COMFY ROOM WITH SHORT WALK TO RECEPTION/ BAR/ REATAURANT. PLENTY OF FREE PARKING TOO

Leisure Friends

10/10

Exceptional

04 Aug 2024

Julie

Great staff and food. Lovely breakfast included!

Leisure

10/10

Exceptional

28 Jul 2024

Matt

Great

6/10

Pleasant

22 Jul 2024

Paul

Just empty sufficient staff!

Two night break to see a nearby concert. Very pleasant room, well decorated, spacious and clean. Staff friendly enough especially in the bar . The main issue is breakfast where only one member of staff is employed to serve replenish, welcome and at one point manage reception. The poor guy had no chance. On our second morning we just left as it was clear we would be there for a significant time and that no items had been replaced at all at the buffet. Shame

Partner

10/10

Exceptional

18 Jul 2024

Jack

Best kept secret!

Surprised at the quality of the room. Nice food and friendly staff. I have stayed locally many times but will come back here in the future

Friends_and_family Friends

10/10

Exceptional

01 Jul 2024

Deborah

Enjoyable stay

Our second visit, and more planned. Beautifully decorated, and clean rooms. Had a lovely meal in the pub. Some of the rooms are upstairs and down fairly long corridors, so my only advice would be to book directly, to ensure a ground floor room if needed.

Partner

10/10

Exceptional

20 Jun 2024

Jono

Very nice rooms

Business

10/10

Exceptional

12 Jun 2024

Sharon

A lovely brief stay

Lovely room, lots of different areas to sit and drink with friends. Good food in the evening and very comfortable room.

Friends_and_family Friends

10/10

Exceptional

11 Jun 2024

Roger

Top Dollar!!!

A friendly, polite and professional team!!
Superb service, clean room and comfy bed. Evening Meal service was swift and prompt. Amazing food!! I can't speak highly enough of this Hotel! The very best!! (and I stay in a lot of Hotels) Highly recommend..* * * * *

Business

10/10

Exceptional

26 May 2024

James

Perfect

Excellent service, comfy beds, good breakfast, staff really helpful, a very good stay

Business

10/10

Exceptional

03 May 2024

Andrew

Can’t fault the team and overall stay. 3 nights, friendly service, sensible pricing, good range of food (dinner and breakfast)

Business Self

10/10

Exceptional

01 May 2024

Andrew

Better than expected

Much better than I expected. I had not stayed here for a couple of years and they have clearly improved the rooms since my last stay

Business

10/10

Exceptional

26 Apr 2024

Richard

Second time of staying due to convenient location on business. Only negative was the larger overhead shower didn’t work (both times).

Business Self

10/10

Exceptional

18 Feb 2024

Stephen

Very nice friendly staff

10/10

Exceptional

18 Dec 2023

Peter

Annusal December trip to meet up

Very comfortable,clean,large rooms,staff excellent and food good.

Friends_and_family Friends

10/10

Exceptional

09 Nov 2023

simon

One of the best Hotel in he area, great staff, modern facilities can’t fault anything

Business

4/10

Poor

21 Sep 2023

Robert

Noisy heating and unusable internet

Heating was very noisy all night. Complained and it was the same the next night which caused loss of sleep. Internet connection is terrible (1MB/s) so couldn't work of an evening - mobile signal is non-existent too.
Couldn't get a VAT invoice upon check-in but then had to wait a long time to get it on check-out as there was nobody at reception.
Refurb is nice though - clean and comfortable. Lack of ability to work online and noisy heating means I will be staying elsewhere.

Business

2/10

Poor

15 Sep 2023

Cathy

The room toilet seat was broken, mentioned it to receptionist who said they couldn’t move the room. The overhead shower didn’t work only the same hand held shower head. Room had no bath, the pipes were banging when shower was in use. There was a bare cable underneath the radiator in the bathroom.
Food - over half the menu was not available, no steaks no fish. The reason we had book was due to the menu choices. This was a special occasion and it was ruined. When I complained with frustration at everything which was going wrong. I was told it states on the menu that items might not be available. Then told I wasn’t allowed to have a drink in the bar. We spent £60 on taxis to and from town to be able to have a meal. Absolutely terrible do not stay or plan a meal at this place

10/10

Exceptional

12 Sep 2023

Verified traveler

Great stay

I have been staying with friends at this hotel for over 15 years and the new look has made a vast improvement. The food and staff were fantastic. However the card only payment scheme and no vehicle electric charging station may put me off in future.

Friends_and_family Friends

6/10

Pleasant

30 Aug 2023

Natasha

Booked a family room as we are 2 adults and 2 kids age 15 and 11 arrived only had 3 beds
Shower was hanging off the wall , sink was blocked, the place is card only and sevice in reception is very slow as you have to wait for a member of the bar or a waitress to be free to come to reception
Will not be returning

Leisure Family

10/10

Exceptional

27 Jul 2023

Jennifer

Clean & nice room with lovely pub & parking

Leisure Family_with_children

10/10

Exceptional

30 Jun 2023

Daniel

Newly refurbished & comfortable room.

Excellent, newly refurbished and comfortable room with good amenities. A bit warm at night but realise you can't control the weather! There was a fan provided.

Partner

4/10

Poor

30 Nov 2022

Helen

Will not be returning

Turned up on a BB rate to find out pub was shut for refurbishment- although was refunded breakfast the last thing I wanted to do after a 300 mile drive was to get back in the car looking for food. Room was basic the shower and bath did not work as the water pressure was so low and only 1 sachet of coffee given which was very tight

Business

10/10

Exceptional

23 Oct 2022

steven

Staff very polite and helpful

Leisure Partner

8/10

Excellent

22 Oct 2022

Denise

Hotel

Hotel is good. Rooms need updating. Nothing near hotel so need to drive everywhere

Friends_and_family Family

6/10

Pleasant

13 Sep 2022

Andrew

Ok but not good.

Restaurant was closed when i arrived which was disappointing. Breakfast large but not that good. Menu wasn't accurate. Pie looked good but had been re-heated into a brick, also disappointing. Worryingly the main fire door was repeatedly wedged open with a bin.

Business

10/10

Exceptional

03 Sep 2022

John

Good value

Recommended by locals as a great place to stay and eat. It didn’t disappoint. Good value

Business Self

8/10

Excellent

28 Aug 2022

Will

Nice hotel

Great location, clean, nice room. Was asked to leave before checkout time by rude receptionist but the rest of the staff were all lovely

Friends_and_family Family

10/10

Exceptional

13 Jun 2022

Verified traveler

Brilliant

Business

8/10

Excellent

06 Jun 2022

Alexsander

It was good and welcoming reception, with Tina, which is a lovely person, unfortunately when we did the checkout they tell us she left the job. But was a friendly staff around, less the restaurant, which wasn’t friendly at two nights in the evening.

Friends_and_family Friends

8/10

Excellent

07 May 2022

Simon

Very pleasant and welcoming staff, I stay regularly rooms probably need updating but overall enjoy staying here

Business

8/10

Excellent

25 Apr 2022

Joseph

Would use again ideal Reading, Newbury and M4

Very good for the money, room very clean, just needs a bit of updating, which appears to be happening in other areas, apart from that very satisfied

Partner

10/10

Exceptional

24 Apr 2022

Caroline

Berkshire Arms

Excellent ready happy with the room only stay one night but felt very welcome and will definitely come back..

Partner

10/10

Exceptional

24 Oct 2021

Verified traveler

Stay was good.Breakfast was very good

Partner

10/10

Exceptional

22 Oct 2021

Mrs s p

Excellent nights sleep, tea and coffee in room,
Breakfast excellent, welcoming .

Partner

10/10

Exceptional

20 Sep 2021

jim

Lovely stay

Lovely quiet hotel for 2day trip to the racing

Friends_and_family Friends

8/10

Excellent

31 Aug 2021

ashley

Reading festival 25 mins away from white carpark

Stayed at the berkshire arms as it is situated just 25 minutes from reading festival white car park.
Excellent stay, slepts really well all 3 nights we were there and wpuld recommend this accommodation if you dont want to camp at reading festival.

Friends_and_family Family

8/10

Excellent

05 Aug 2021

William

Comfortable bed quiet stay

Business

8/10

Excellent

06 Jul 2021

Kevin

A good hotel & decent pub

Stayed at the Berkshire Arms hotel for a 4 night business trip to the area. I had a double room, which was clean and spacious. The bed was a super king size and very comfortable. The room was incredibly hot however, but luckily a fan was provided which was put to good use as the windows only opened an inch or two due to the security cords attached to them. A decent sized modern flat screen TV and kettle were provided in the room. My one let down was the bathroom was tired looking with what appeared to have been accessories removed from the tiled wall but nothing down to repair or cover this up. I was in a 1st floor room and I don’t believe the hotel has a lift. Several meals were had in the restaurant- these were good pub grub quality food, although I personally thought that drinks were expensive at almost £6 for a pint of peroni - maybe I am out of touch. Other than that very happy with my stay and would stay again if I am in that area.

Business Self

8/10

Excellent

01 Jul 2021

Verified traveler

Friendly staff, easy parking, nice room

Nice enough place but staff could be more visible and keep an eye on the door more, I always had to walk around for a few minutes to find anyone at breakfast/evenings to get seated/put an order in,

Once found the staff were lovely and service was very quick with great selection of fresh food & drinks,

Easy parking, clean room. Slightly concerned I could not lock my room door from the inside, could only use the small chain which can easily be un-done by anyone by just pushing the door open to it's limit, reaching their hand around the door & pushing the chain off the slider rail.

Overall it was Ok but I would have liked my door solidly locked at night, seems weird the turn-key lock isn't on both sides.

Parking was easy and if you want more space around your car there is an over-flow hotel bit and then the main pub car park too which was empty in the evenings,

Big TV in room, wifi was fast enough, very quiet location & tea making facilities in the room as standard.

Also the pub doors are open until 11pm but they often cash up at 10:40pm onwards, I understand this is normal but i'd be getting back from work about 10:50pm and had to pleed with them for just 1 pint each night. Staff were lovely & did this for me.

Business Self

10/10

Exceptional

28 May 2021

Verified traveler

Couldn't ask for anything more

Business Self

8/10

Excellent

15 Sep 2020

bill

staff really good and helpful,rooms need attention especially bathroom

Leisure Partner

6/10

Pleasant

30 Aug 2020

Verified traveler

It was very slow on Checkin as same person busy in restaurant
The room was OK until 6 in the morning when very noisy children screaming and jumping about for ages at least 2 hrs, but man at reception was

8/10

Excellent

29 Jul 2020

Verified traveler

Pleasently suprised

We was pleasently suprised as we was expecting a guest room above a pub and it was a proper hotel. The room was huge and the bed was queen sized. Maybe a little dusty and worn but not overly. We will definitely stay again.

Partner

8/10

Excellent

18 Jul 2020

gary

good

Rooms a bit dated but very clean,good parking , food and drinks in restaurant very expensive especially drinks ,

Business

8/10

Excellent

31 Jan 2020

Peter

Good chain pub with accommodation

I think overall the hotel could be good, especially in the newer extension. However I stayed in older part and it was pretty chilly and a bit basic. The was was big and reasonably well fitted out but there was only one small electric convector heater to heat the entire room.
Pub is fine - classic chain pub with food to match but it was hot, well-presented and the staff were all very pleasant.
Would definitely stay again, but request a room in the newer section

Business

6/10

Pleasant

21 Jan 2020

Verified traveler

Overall satisfied

Overall it was satisfactory. Only big complaint is that there wasn’t enough tea and coffee sachets in the room for two.

Partner

8/10

Excellent

30 Dec 2019

Verified traveler

Warm and friendly value for money lovely breakfast

Friends_and_family Family

4/10

Poor

17 Dec 2019

Paul

Extremely out dated.

I understand that this is a budget hotel but there are some basic issues. The room is out dated and the shower was mouldy. The bed was worn out and I could feel the springs digging in me. The room was in area my hot (no air con) so I turned off the heater and opened the windows. The walls are paper thin and you can hear conversations in a joining rooms. There is only 1 key per room which is inconvenient when sharing. I was in room 11 which is above the employee smoking area so I woke up to cigarettes smoke.

Friends_and_family Friends

8/10

Excellent

15 Dec 2019

Verified traveler

Food was good.
Bath filled with water when having a shower!!

Business

8/10

Excellent

10 Dec 2019

Verified traveler

The prooerty was very easy to locate with the name conspiciuosly written

6/10

Pleasant

07 Nov 2019

Toby

Good to have a restaurant next door especially after a long journey. Room ok, bed really good. Felt rest of the place needed a lot of updating.

Friends_and_family Partner

8/10

Excellent

03 Nov 2019

Fiona

Was an ok room

Room was ok... I thought it was a bit shabby in places needs decorating.

Partner

8/10

Excellent

06 Oct 2019

Verified traveler

property a bit tired but more than made up by excellent staff and good food.

Leisure Self

4/10

Poor

06 Sep 2019

Mark

The price should reflect the state of the hotel

One of the dirtiest hotels I have ever stayed in

Business

4/10

Poor

27 Aug 2019

Verified traveler

Not the best

Out dated and unclean. Mould innbathroom. Paint flackint from walls, doors and door frames. Caprets stained and no pile left in them.

Business

8/10

Excellent

26 Aug 2019

Shannon

Very friendly and helpful staff. Not a lot to do nearby would need a car to get out and about.

Friends_and_family Family

10/10

Exceptional

24 Aug 2019

Gary

just a little tired but, service and food absolutely fantastic, room very comfortable great value for money

Business

8/10

Excellent

13 Aug 2019

Verified traveler

Nice pub, good breakfast. Good location for us. It has a nice outdoor patio. The staff was very helpful and nice.

Leisure

8/10

Excellent

30 Jul 2019

Carol

good nice surprise

i am not being awful, but from the outside, we got the impression that we would be disappointed, even though thelocation was easyto find after a long journey. but what a surprise, room was at the back, in moreof a modern setting, lovely and clean, quiet, good parking. we ate there and was pleased with food and prices, would stay again cw warrington

Partner

2/10

Poor

23 Jul 2019

Verified traveler

Shameful

Staff attitude was horrendous, dirty room, dirty cups, bath towel stained. Checking out was the best bit.

Friends_and_family Family

8/10

Excellent

18 Jul 2019

anthony

Great stop over venue!

Used as a stop over for a concert, room was good, clean, but a bit of a maze getting to room! Bar food and beer nice, would stay again!

Partner

10/10

Exceptional

07 Jul 2019

Verified traveler

Great place and food , most definitely stop here no issues.

Leisure Friends

6/10

Pleasant

28 Jun 2019

Ann

Disappointing response

All very much as anticipated, but sorry to say I phoned the hotel on Monday to say I
has stayed in Room 3 on Saturday night the 22nd June and left a large bottle of perfume and could I pay for it to be posted to me. I tried twice and could only leave
a message and my landline number but no one bothered to get back.

Friends

6/10

Pleasant

10 Jun 2019

Verified traveler

Nice bed,
Negative double room but only one comfortable chair, also long March to the room through too many doors

Leisure Partner

2/10

Poor

24 May 2019

Verified traveler

1) It was dirty and very tired, tons of dust and clearly not vacuumed properly. I was afraid to take my socks off as my feet would get dirty. I also found various articles in plain sight.
2) It was very noisy with the main door to reception slamming freely every time someone opened it, the so called restrainer didn't work.
3) It smelled like a hospital but not in a good way, almost as though they were disguising some other smells.
4) The bath enamel was chipped and rusty.
5) The noise from the car park was bad too. 6) No room service but the food in the bar was good. Just a shame that most the staff barely spoke any English.

Business

8/10

Excellent

30 Mar 2019

Verified traveler

I thinl the hotel is going through a decorwtion process - the room we stayed in was a great improvement and i would certainly be encouraged to go back.

Leisure Family

6/10

Pleasant

10 Mar 2019

Steve

I was put in the “accessible room”, which is fine just a bit weird!
The room was freezing when I arrived, had to put the electric heater for a bit before I could take my coat off.
An OK stay, nothing special but quite cheap!

Friends

8/10

Excellent

30 Jan 2019

Verified traveler

Pleasant stay no complaints

Pleasant room, evening food at the pub was very nice, and staff very pleasant

8/10

Excellent

10 Jan 2019

Verified traveler

The room was very quiet & the bed comfortable, the décor was a bit "tired" looking. The meals were good quality but each evening meal (we had 4) was cold.

2/10

Poor

13 Dec 2018

Verified traveler

WiFi poor
Beds poor
Rooms poor
Nearly everything poor

6/10

Pleasant

08 Dec 2018

Verified traveler

Long wait at receptipn on checkon for staff to aoprwr (this was abput 730pm on a friday night). Ordered a family room for myself and my son but the origibal room obly had one bed. They then swapped us to a differentt room which had a second bed but it wasnt made up. . Fuethwr wait for ataff to appear to do this. Apart from the eaits reasonable value for money

8/10

Excellent

27 Nov 2018

Berkshire

Excellent value and the family room i had was spot on for our needs. Only negat8ves were..

1) shower / hot water in room almoat impossoble to get rivht
2) not as many maina aocketa as i wouls like

But would definately book again

8/10

Excellent

17 Nov 2018

Carl

Good value

Nice pub attached.no noise issues.
Good breakfast.
Beds quite hard but perhaps that's just my personal preference. The lighting is odd in the bedrooms, no central light, mainly relying on bedside lamps

Friends