Holiday Inn Washington

United Kingdom , Newcastle-upon-Tyne
WASHINGTON, Emerson - District 5
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100 reviews shown

6/10

Pleasant

12 Jun 2026

Michael

The Holiday Inn Nat'l Mall is a fine property in a great location. While common areas are clean, the rooms are certainly in need of some TLC. The room was \"clean enough\" but there were clearly old stains, hair, etc. on the carpet and along the floor-boards.

When we first arrived in our room, the A/C was not working properly and the room was quite warm. The front desk was responsive and immediately sent maintenance who solved the problem within a few minutes.

Check-in was smooth, staff were friendly and engaging. The breakfast buffet is fine, with plenty of options, but being in a major city, it isn't cheap. The parking situation is adequate, although it can be tight to maneuver with larger buildings in the underground garage. Again, being in a major city, parking isn't cheap.

One thing that is often under-noticed, but certainly a nice commodity, was that the elevators were quick. You rarely had to wait. After a long day in the sun, when you just want to relax, that was a nice bonus.

Overall, we had a good experience. With a little TLC, this place would be a fantastic property!

Family_with_children

10/10

Exceptional

11 Jun 2026

Leslie

The rooftop pool was great! We also liked the breakfast buffet. The air conditioning units needed some attention. We had to move rooms once because it quit working. Once moved, the unit still sounded terrible but it did work! Overall though it was a very nice hotel and very clean.

Family_with_children

2/10

Poor

11 Jun 2026

susan

Run down hotel with poor utilities and service from staff.

Partner

10/10

Exceptional

11 Jun 2026

Alonza

Parking in underground garage with elevator access to hotel. Staff was courteous and helpful. Room was clean and comfortable.

Family

10/10

Exceptional

10 Jun 2026

Justin

Solid overall stay!

8/10

Excellent

09 Jun 2026

Valerie

Best about the place is location. Very accessible. Easy walk, Uber or metro. We mostly walked. Very nice breakfast buffet, pricey, glad it was included in my booking package. Rooms are a bit outdated but didn't really matter as we were out and about sll day. Pretty quiet. Would book again.

Friends

8/10

Excellent

07 Jun 2026

Mindy

We enjoyed how close to the National Mall it was. The Air & Space Museum just 2 blocks away!
The breakfast buffet was delicious, full of different selections every morning.
Room was cleaned daily.
It was a little difficult getting 1 taxi for a party of 6, but the other Taxi cabs would try to accommodate us.

Family_with_children

10/10

Exceptional

06 Jun 2026

Tiffany

We loved having a real Starbucks in the hotel. The rooms are nice, and the location is excellent. The only problem is the pool needs to open earlier. It was 93 when we stayed there in mid-April, but the pool hadn’t opened yet.

6/10

Pleasant

05 Jun 2026

Steven Edward

Staff really nice.
Faint smell to room but tolerable
Overall, good stsy

Self

8/10

Excellent

05 Jun 2026

LINDA

Great location. Very slow elevator. Carpet needs to be updated.

Family_with_children

8/10

Excellent

04 Jun 2026

Paul

We had to switch rooms due to an odor in our original room. We were put in a smaller room for the night then upgraded back to a king bed room. The staff was very helpful in doing this and even comped our breakfasts for the stay. The concierge was a very helpful guy with all of our travel and sight seeing plans and restaurants. We enjoyed seeing National Guard troops at the hotel.

Partner

10/10

Exceptional

03 Jun 2026

Elizabeth

My family and I stayed here for a week and really enjoyed our stay! The staff were friendly and answered any questions we had. Our room was clean, comfortable and the housekeeping staff were excellent. We loved the restaurant downstairs and ate there twice. The food was delicious and the servers were great!
We loved the pool on the roof and spent every night there. The rooftop bar only seems to be open certain days of the week, but they have both non-alcoholic and alcoholic drinks to enjoy. The gym had quite a bit of equipment and was clean. The only thing to note is the carpet in the hotel needs to be replaced.

My only bit of advice is that the location is great for walking to the mall, and sights around DC, but there aren’t a lot of restaurants nearby. Just the hotel restaurant (which is a great choice), a pizza place and McDonald’s. Otherwise it’s about a 1 mile walk or uber ride to get to restaurants.

Overall I would definitely stay here again for our next trip!! Thanks for a great stay!

Family_with_children

6/10

Pleasant

01 Jun 2026

Julie

We had a nice stay until our final night. When around 10pm a mouse was running amok in our room and gave us a jump scare! It wasn’t a huge deal for us (we’re not afraid of mice). I know it’s good protocol to report this immediately to staff, but our baby was already asleep and we didn’t want to cause any late night commotion!

This morning, I decided to respectfully let the receptionist know that there’s a mouse on the 4th floor. She just said “mhmm” and nodded, clearly not surprised by this fact. After what felt like a whole minute, she finally said she will let the cleaner know. I’m not sure what the cleaner will do, as the hotel already appeared clean! I did the right thing and didn’t even get a simple thank you from staff. I guess the only way to get the hotel to care is to get angry and make a big scene….

TLDR: if you dislike mice, look elsewhere

Family_with_children

8/10

Excellent

01 Jun 2026

Eva

Pool was not in service.

6/10

Pleasant

31 May 2026

James

Good location for the mall’s museums, but over-priced with few amenities. No complimentary breakfast or coffee in the lobby

Friends_and_family Family

8/10

Excellent

31 May 2026

Brett

Very convenient location being near the L’Enfant metro. Walking distance to most museums and national mall.

The breakfast was good. Lots of choices and friendly staff.

The carpets in the main hallways are outdated and wrinkly. Almost as if they are coming up and I watch several other patrons trip over the wrinkles. The water pressure wasn’t very good in the shower.

Partner

10/10

Exceptional

30 May 2026

Louie

The pool was closed due to “weather” but the bad weather did not happened and the pool should have opened on Memorial Day as planned. The game area was fun.

Family_with_children

10/10

Exceptional

30 May 2026

Angela

Great location to most attractions. Staff were all great, especially Chris at the front desk. He made the trip for my grandson very memorable and even considered Chris as his new best friend. Will definitely recommend to others.

Family_with_children

10/10

Exceptional

29 May 2026

Julio

The breakfast was excellent, room very clean
Very nice hotel

Family

6/10

Pleasant

27 May 2026

Robert Ian

The only reason to stay at this hotel is the location and they know it. The room was not worth $400 a night!!! Needs updating... mold in the bathroom, shower vents where you can see into the next room 😮, not even a microwave in the room!!

Partner

10/10

Exceptional

27 May 2026

Gabrielle

absolutely love the staff and there’s so many families there that we met and played with in the courtyard. They were giving away free wine to the moms in the lobby and the air space museum is behind it so literally the next block and then the national mall is right there you don’t need an Uber or you don’t need a scooter or to rent a car you just walk everywhere. And there’s a free shuttle across the street that will take you to the wharf

Family_with_children

10/10

Exceptional

27 May 2026

Cynthia

Staff is professional and respectful. Location is the best for museum visiting.

Friends_and_family Friends

6/10

Pleasant

26 May 2026

Donna

AC did not work. They came once to fix it, but it went right back out, and even though, I asked 2 times, they never returned to fix again. Sink leaked--one night, it leaked all over everything! You could hardly turn on/off the shower. I had to go turn it off every time for my mom. Breakfast was expensive and really not great, unless you like runny eggs, then you should be fine. McDonald's is next door. I would choose a bacon, egg, biscuit any day over this breakfast. Location is very good. 5 stars for location. People were nice. I think the place is just old and needs some work. I would not return there.

Family

10/10

Exceptional

25 May 2026

Lizette

We enjoyed our stay. Everything was in walking distance great Memorial Day weekend

Family

8/10

Excellent

23 May 2026

Bradley

Business

6/10

Pleasant

22 May 2026

Gina

Free Breakfast was one of the criteria in searching for hotel, plus checked box for free breakfast on 3 different lists. I selected from list of hotels that matched that criteria. During our stay, we went down to breakfast bar area & had breakfast. An attendant asked for voucher, so I went to hotel checkin to get voucher & told they didn’t offer free breakfast. The cost for breakfast was $60 for 2 adults. I contacted Hotel.com for assistance & was told our reservation at hotel didn’t include free breakfast. Nothing was done to resolve the problem or offer full/partial refund for cost of breakfast. Very disappointing!

Partner

10/10

Exceptional

21 May 2026

Anita

A buffet breakfast was available if that is your jam, good food! The 21st Amendment Bar & Grill is open at 4, and I had dinner there three nights. Very good food (blueberry cheesecake!!!), can be a bit noisy, but the staff is great.
My room was very nice, hotel service was fantastic every day.
A concierge was in the lobby to assist with any D.C. visitor questions.

Self

10/10

Exceptional

21 May 2026

Marisol

The location was PERFECT! Very close to National Mall. Easy to get yo via Metro. The hotel itself was great. Very clean. Super friendly staff, especially Kenny. We bought the breakfast buffet one day & it was adequate. They had free wine tasting in the lobby each night we were there. I would stay again.

Family

8/10

Excellent

20 May 2026

William

This is a very nice hotel conveniently located withing walking distance of the National Mall and all the museums. Thus, it is very popular. The rooms were clean and the bed was very comfortable. The bathroom was nice and had enough space, but I am surprised that shower grab bars are not a standard it this day and age.

Unfortunately, the pool was still closed when we were there is the last week of March. I used the onsite fitness rooms once and they were adequate, but not spacious.

We weren't impressed with the hotel's restaurant/bar or the breakfast buffet. Both are overpriced and service was mediocre. There is a Starbucks which can be accessed from the lobby - very convenient. There is also a McDonalds, a carryout pizza place and a deli breakfast/lunch sandwich place all on the same street block the hotel is on.

The hotel is not close to a metro station, although you can walk to/from in a reasonable amount of time if you don't have mobility issues. Cabs are constantly parked out front. Get the Curb app to get a cab to come get you for your return trip. And of course, there are Uber drivers everywhere.

Would I stay there again - for sure, but I would also explore other options first, now that I know what to expect with this place.

Partner

10/10

Exceptional

20 May 2026

Corinne

Excellent location, professional staff, clean quiet room : )

Self

6/10

Pleasant

20 May 2026

Jo Lyn

Check-In was miserable and later than posted check-in times online. We expected to check-in at 3pm and weren’t allowed access to our room u til after 4pm. We were asked to wait and check-back repeatedly—not great. The Lobby was not properly ventilated, which made the wait more uncomfortable in high temperatures.

Partner

10/10

Exceptional

19 May 2026

Ida

Hotel was very accommodating by keeping our bags safe until 3pm check-in. So much is in walking distance. Staff were friendly, professional & informative. Room was very spacious. Check in & out was a breeze. A staff member texted thru out stay to make sure all your needs were met. Highly recommend & will be back.

8/10

Excellent

18 May 2026

Maciej

we loved the stay, couple of things that we would recommend improving:
-difficult to find swimming pool
-mattresses were uncomfortable
-no hair dry in the bathroom

Family_with_children

8/10

Excellent

17 May 2026

Chuck

👍😎

8/10

Excellent

16 May 2026

Min

It is actually in a great location next to the Smithsonian and National Mall. The rooms were clean but a bit dated. However, had no problems with the stay and staff made sure we were comfortable. She even comped out breakfast and gave us a few waters to take with us. Also the neighborhood, although a little deserted at night seems very safe. There is a bunch of federal law enforcement stuff nearby.

8/10

Excellent

16 May 2026

Rickey

The bed was hard as a rock. After seven nights, I was ready to go home to my bed. This mattress needs to be changed for your next guest. The breakfast was good. Overall we enjoyed our stay. It was very convenient to all the museums and sites. Really appreciated the concierge Rickey helping us with tours and suggestions.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Chad

This was a great place to stay while visiting the nations Capital. It was very central to the mall, museums, monuments and many food trucks. The staff was great when needed. Being able to park our car in the garage and either walk, take the many electric bikes/scooters or hop on the Big Bus tour (which has a stop very close by) allowed us to fit in much more than expected on our trip. Would definitely stay again!!!

10/10

Exceptional

15 May 2026

Susan

Family

6/10

Pleasant

14 May 2026

Lan

Not matched with the rate of $500+ I paid for a regular room for one night on weekday.

Self

8/10

Excellent

14 May 2026

Marc

Everything was great! My only observation was that the shower diverter, that valve that shunts water from the tub to the shower, was faulty; I ended up having the tub and shower working at the same time. ;)

Family

10/10

Exceptional

13 May 2026

Walter

In room coffee and refrigerator. Heard conversation from next door, but largely quiet. Clean. Good location. They took us in before check in.

Partner

10/10

Exceptional

11 May 2026

Timothy J

Very comfortable beds and real coffee in the rooms. 🏆

Family

10/10

Exceptional

11 May 2026

Katrina

My kids and I were just here for a short time, as my girls had a concert to attend, BUT the hotel service was the highlight of our trip! From check in to check out, everyone was incredibly engaged, welcoming, and friendly…which is not easy to find! The room was clean and comfortable, and the hotel was in a fantastic location. We were able to park in the garage and walk almost everywhere that we wanted to go.

Family

2/10

Poor

11 May 2026

Phillip

Room was very outdated, half the lights didn’t work, electrical outlets are worn out, tv stations were static.

Partner

10/10

Exceptional

10 May 2026

Liria

Breakfast on weekends is 26.95 per adult but up to two kids eat free with each adult meal, so it’s somewhat affordable for families that can take advantage of the free kids buffet.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Jeffery

Perfect!

Friends_and_family Family

8/10

Excellent

08 May 2026

Marc

Great location for walking the National Mall. Staff was very friendly but the restaurant service for dinner was terrible both nights. The food trucks down the block where excellent. The room was nice and comfortable. The parking garage and Starbucks were very convienent. I would stay here again.

Family

8/10

Excellent

05 May 2026

Jennifer

The staff was wonderful especially the concierge. The rooms are a bit dated and the shower did not drain. The toilet tank cover was cracked and difficult to flush. You could see the dust around the edges of the room and behind and under the furniture. Parking was outrageously expensive. There should be a lower price for those staying at the hotel.

10/10

Exceptional

05 May 2026

Rick

We enjoyed everything about the hotel. The only thing they have no control over is people slamming their doors. The doors work just fine without slamming.

10/10

Exceptional

04 May 2026

Daniel

The property is very conveniently located near the National mall and Capital. The room was straightened daily and every thing was clean. Only down side was the pool was out of service and the in house market was over priced.

Family_with_children

10/10

Exceptional

04 May 2026

Mark

Good experience

Family_with_children

10/10

Exceptional

03 May 2026

Pedro Antonio Rosales

Clean room staff was very helpful

Family_with_children

8/10

Excellent

02 May 2026

Ronald

The room was great. I reserved a king and they gave us two queen beds instead. But turned out good just used for suitcases. What wasn't great was walls thin, another guest was arguing very loudly all night the first two nights. After that not so noisy

Partner

6/10

Pleasant

30 Apr 2026

Robert

Pool was closed end of April advertised open. No coffee available in lobby, just little packets in room. Bed was lumpy. No microwave in room. Outside of window was very dirty. Main reason i booked it was it was close to Metro subway, good. McDonalds was end of block otherwise not a lot to choose from nearby. It was ok but nothing special.

Partner

8/10

Excellent

30 Apr 2026

james william

The bulb in the desk lamp did not function and so the room was dark.

Self

10/10

Exceptional

30 Apr 2026

Nathan

Clean

8/10

Excellent

29 Apr 2026

Daphne

The

10/10

Exceptional

29 Apr 2026

Henry

Every time we travel to DC, this is the Holiday Inn Washington Capitol is the first reservation we make. So close and convernient to everything at an unbeatable price. We've been here many times before and will continue coming back in the future.

Family

4/10

Poor

29 Apr 2026

Nathan

We had a third floor room that was 15 feet from train tracks. It made it very hard to sleep. Older hotel that’s pretty outdated. Much better options around.

10/10

Exceptional

28 Apr 2026

Bonnie

Great location; Clean; Staff friendly and helpful; Starbucks in the building.

Family

10/10

Exceptional

28 Apr 2026

Ronald

Conveniently located near the metro station and mall making it ideal for sightseeing. Although the facility has some age, it was maintained well and the staff was very helpful. Excellent breakfast bar.

Family_with_children

10/10

Exceptional

26 Apr 2026

Joanne

This hotel was surprisingly excellent. It’s located super close to the National Mall, so it’s really convenient if you’re there for attractions in that vicinity. There’s parking at the hotel, which is a real plus.
The staff here were excellent. Big shout out to Keeda (I’m so sorry if I spelled it wrong) at the front desk. I absolutely loved her! She was so friendly and so welcoming. Really all of the staff here were great.
I LOVED that there was a Starbucks on site and that it stayed open all day. BIG points for that.
The room was large and the beds were pretty comfy. We had everything we possibly needed.
The restaurants on site were surprisingly good. The breakfast buffet was one of the best hotel breakfast buffets we’ve had in a hotel state side. There was a great selection and the eggs weren’t sad frozen cheese omelettes, but actual eggs! The dinner restaurant was surprisingly good as well. We were too wiped out after a day of sight seeing to go anywhere else and we were really pleased with how good the food was. The food was a bit spendy, but the convenience and the quality were worth it.
All in all, we were really happy with our stay here and look forward to coming back soon.

Partner

10/10

Exceptional

26 Apr 2026

Tammy Lea

Breakfast buffet was spendy but the hotel has a Starbucks and restaurant in it that had great food and service. Great location close to the Air and Space museum and the mall area making it very easy to walk from or take an electric scooter from and be anywhere on the mall in minutes for only a few bucks.

Family

10/10

Exceptional

25 Apr 2026

Dorothy

Very helpful staff. Nicely positioned hotel just a little annoying hearing the trains roll by all night. A little frustrating to wait in a line for breakfast each morning but very grateful for the buffet when we got in. Warmest regards!

Family_with_children

8/10

Excellent

24 Apr 2026

Valerie

Beds are very hard to sleep on. Breakfast at $30 was not worth it. Should have an egg station where they are made to order instead of watery eggs. Beware that parking is $65 per night. The restaurant is ok. Had a very dry hamburger. But the staff are nice. People are the front desk are not.

Partner

10/10

Exceptional

24 Apr 2026

Carlos

Breakfast was not included. Confusing sine iffer continentak and buffet. For the weekend we had to pay cash since they told us that the system was down so we could not charge to our room.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Fiona

Great location to the National Mall for walking back and forth. Nice to have the Starbucks right next door. The concierge was very helpful with information on sights to see and visit and helped us with the electric bikes. He was so friendly and helpful. The hotel was very busy when we were there, and there was always swarms of people coming and going, and somehow the noise levels from neighboring rooms filtered into our room each night. It seems like it isn't made with sound barrier material. All in all our week long stay was awesome.

Partner

10/10

Exceptional

22 Apr 2026

Evelyn Lechuga

Perfect location and clean room. Slept like a baby every night. Just wished they had more variety in the breakfast buffet, it seemed like they had the same thing every day.

Partner

10/10

Exceptional

21 Apr 2026

Jennifer

Great staff all around. Clean rooms and great location.

Family

8/10

Excellent

21 Apr 2026

Shawn

10/10

Exceptional

20 Apr 2026

Matthew

Staff were amazing. Rooms need updating and carpets cleaned. Otherwise it was a great place in great area

Partner

10/10

Exceptional

20 Apr 2026

lisa

He room was clean and sheets changed daily, close to Smithsonian museums, close to metro, the concierge I think Ricky was her name was very helpful

Family_with_children

4/10

Poor

20 Apr 2026

Constanza E

The kitchen/buffet staff were really accommodating, but the front desk attendant I dealt with was unfriendly and unwelcoming. The rooms were clean, but the furniture needed fixing or updating; the shower was outdated; they had no hot water for tea anywhere except the kitchen; and there were no water bottles in the fridge. I'd book here again if I HAD to or everything else was too expensive.

Self

8/10

Excellent

20 Apr 2026

Kim

We loved the location. Close to the Metro and all of the museums. We had daily maid service which was different from the weekly maid service posted on the website. No breakfast and no close grocery stores. It was nice that we had a refrigerator/freezer. Really needed to have a microwave in our room.

Partner

10/10

Exceptional

19 Apr 2026

Cordelia Elizabeth

Great location, easily accessible, clean, great staff...

8/10

Excellent

19 Apr 2026

Lisa

Clean room

10/10

Exceptional

18 Apr 2026

Patrick

The room was clean, and the staff very friendly and helpful.

Partner

8/10

Excellent

17 Apr 2026

Barbara

Great property close to walk to museums and historic buildings. We arrived early and were able to leave luggage with the front desk. I was surprised there was no microwave

Family

8/10

Excellent

17 Apr 2026

Warren Paul

Breakfast had a good selection and was worth pre-purchase plan for breakfast before heading out for the day. The staff was Great. Amendment 21 restaurant was good. Rooms could use a refreshing as curtains had frayed bottom hems and several outlets are loose and sloppy connections. Very clean and suited our needs for rest each night after long exhausting days out on the town. Love the location near transportation hub and national mall.

Partner

8/10

Excellent

16 Apr 2026

Michelle

The staff was nice and the room was clean. It was very close to the sites we wanted to visit.

Friends_and_family Family

4/10

Poor

16 Apr 2026

Harshul

Breakfast was overpriced and of poor quality, the bread, bagels, croissants, and cereal were stale, and the oatmeal was overly dry and inedible. The bathroom lacked an exhaust fan, several outlets were not functioning properly, the sink tap was broken, and the tub showed visible rust. In the room, the chair’s leather was worn and peeling, and the carpets were old, dingy, and not vacuumed during our stay. Even the beds were not consistently made to standard.

Dinner at the restaurant was also disappointing; a $18 salad consisted primarily of lettuce, with minimal toppings. While that meal was refunded, the overall experience remained unsatisfactory. We were offered a room change, but declined given we had only one night remaining. Additionally, a manager indicated that one night of our stay would be comped; however, I have not yet seen that adjustment reflected.

The only positive aspect of this hotel is its convenient proximity to museums and major historic attractions.

Family_with_children

8/10

Excellent

16 Apr 2026

Richard

Had some hospitality issues with rude staff during check in. It has a great location. Walking distance to Capitol, National Mall, Smithsonian exhibits, memorials and monuments. However, this location came at a price. Almost no after hours (5:00 PM) places to eat and hotel restaurant was very expensive. Parking was extremely expensive also. No indoor pool.

Family_with_children

10/10

Exceptional

15 Apr 2026

ronald t

Goo location…

Partner

8/10

Excellent

13 Apr 2026

Mike

Its dated but reasonable clean.

10/10

Exceptional

12 Apr 2026

Renee

Clean room, wonderful activities fo the kids on Easter morning.

Family_with_children

6/10

Pleasant

12 Apr 2026

Jeffrey

Card readers in the elevator were intermittent, indicator lights not always working. No hot water in the bathroom sink, although the shower was great. Beds, linens, towels, housekeeping staff were all very good.

Business

10/10

Exceptional

11 Apr 2026

Garry

Spacious clean rooms

Friends_and_family Family

4/10

Poor

10 Apr 2026

Magne Olav

One star for location and another for staff.
Very noicy room, wifi is a joke. Congestions everywhere.

4/10

Poor

10 Apr 2026

Bradley

It was clean and the staff was great, but the room condition was horrible. I gave it two stars because it at least kept any potential rain off our heads but the air conditioners were so loud that the bed actually vibrated when the compressors kicked on. Now, to the bed, it was unsleepable, the mattresses was literally bowl shaped that must have taken years to get into that condition. After letting the staff know they brought up a foam pad that was not the right size so the bed turned into a bowl with sharp edges. Every day my back pain got worse and my sleep quality degraded. Noise is sometimes a challenge for a hotel and I understand that but to have such a poor sleeping experience is inexcusable, they have full control over that and chose to not replace a mattress that is obviously way past its expiration date.

Partner

10/10

Exceptional

10 Apr 2026

Cheryl

Loved the location. Convenient to DC Mall and museums. The Metro was around the corner, so our trip from Reagan was fast. The concierge was terrific. She arranged our night tour with a hotel pickup. The restaurant was pricey, so only ate there once, but it was great. Other options were close, i. e. Starbucks and McDonalds.
The hotel was nice, clean and comfortable.
I would definitely stay again.

8/10

Excellent

09 Apr 2026

William

Hotel is conveniently located to attractions. Lobby and common areas are clean, well kept and updated. Rooms are dated and need renovation. There are no USB ports for mobile devices. You can use the one on the back of the TV. Wait staff in restaurant were slow and inattentive. Although a continental breakfast and parking are advertised, they are not included with the room fee.

Partner

4/10

Poor

08 Apr 2026

Catherine

For the price point, this place was well below average. The floor was barely vacuumed, bed was hard as a rock, shower smelled like mildew every time we turned it on, outlets were loose or missing covers, they didn’t refresh our linens or take our trash away, and the TV kept cutting in and out. The location to the metro itself was convenient, but be warned that train whistles will start blowing early AM (one night the train came through at 350 AM). My husband and I wish we had booked at another hotel. We will never come back here.

Family_with_children

10/10

Exceptional

07 Apr 2026

kami

Super friendly and helpful staff. Quick check in. Walkable to most everything.

Family

8/10

Excellent

07 Apr 2026

Ashley

We enjoyed our stay at the Holiday Inn. The rooms aren't anything to write home about, but they were clean. The carpet throughout the hotel is old and really needs to be replaced. The beds were comfortable to us, though on the firmer side which we prefer. The gym was nice with plenty of well maintained equiment. Thr breakfast buffet was nice to have on site with plenty of options, though we did not feel we \"got our money's worth\". Having a starbucks on site with McDonald's and pizza right around the corner were great options.

The best part of this hotel is the location. 3 blocks to Air and Space Museum, 3 blocks to the Metro, 10 min walk to the spy museum, and 18-20 minutes down to the Warf. Plus several rental bikes & scooter outside. We would return for the location alone.

The locati

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Adelina

This hotel is close to everything literally, one of the pros about it.
Cleanliness is not so good. The room I stayed in was pretty outdated. The tv signal SUCKED, we went on a sunny day and it kept going out. Lobby room was extremely hot not sure why. But over all employees were very helpful and friendly!

Family_with_children

8/10

Excellent

07 Apr 2026

Vung

everything a traveler asked for is around. just one thing, why no toothpaste? and the second elevator is not working really or is it just we have to wait?

10/10

Exceptional

07 Apr 2026

Susan Lenore

Our stay at this Holiday Inn far exceeded our expectations largely due to Ricky the concierge that helped with choosing sights, tours, transportation, and restaurants. His cheerful, professional guidance was invaluable for our six days of touring WA DC for our 45th wedding anniversary. Buffet breakfasts were delicious! Being close to National Mall was very helpful.

Partner

4/10

Poor

06 Apr 2026

Jonah

Bathroom is rusty and moldy. Horrible bed. Super hot lobby. Only one main elevator.

10/10

Exceptional

05 Apr 2026

Cho

We stayed there for two nights and our third time staying. The staff are very friendly and professional. The room is clean and spacious. Location is very convenient and close to museums and monuments and public transportation. We will definitely come back and stay again.

Friends

10/10

Exceptional

04 Apr 2026

andrew

Clean room friendly staff. The negative i have we were on the train side. Can be loud ar times

Friends_and_family Family