Holiday Inn Washington

United Kingdom , Newcastle-upon-Tyne
WASHINGTON, Emerson - District 5
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100 reviews shown

10/10

Exceptional

26 Apr 2026

Joanne

This hotel was surprisingly excellent. It’s located super close to the National Mall, so it’s really convenient if you’re there for attractions in that vicinity. There’s parking at the hotel, which is a real plus.
The staff here were excellent. Big shout out to Keeda (I’m so sorry if I spelled it wrong) at the front desk. I absolutely loved her! She was so friendly and so welcoming. Really all of the staff here were great.
I LOVED that there was a Starbucks on site and that it stayed open all day. BIG points for that.
The room was large and the beds were pretty comfy. We had everything we possibly needed.
The restaurants on site were surprisingly good. The breakfast buffet was one of the best hotel breakfast buffets we’ve had in a hotel state side. There was a great selection and the eggs weren’t sad frozen cheese omelettes, but actual eggs! The dinner restaurant was surprisingly good as well. We were too wiped out after a day of sight seeing to go anywhere else and we were really pleased with how good the food was. The food was a bit spendy, but the convenience and the quality were worth it.
All in all, we were really happy with our stay here and look forward to coming back soon.

Partner

10/10

Exceptional

26 Apr 2026

Tammy Lea

Breakfast buffet was spendy but the hotel has a Starbucks and restaurant in it that had great food and service. Great location close to the Air and Space museum and the mall area making it very easy to walk from or take an electric scooter from and be anywhere on the mall in minutes for only a few bucks.

Family

10/10

Exceptional

25 Apr 2026

Dorothy

Very helpful staff. Nicely positioned hotel just a little annoying hearing the trains roll by all night. A little frustrating to wait in a line for breakfast each morning but very grateful for the buffet when we got in. Warmest regards!

Family_with_children

8/10

Excellent

24 Apr 2026

Valerie

Beds are very hard to sleep on. Breakfast at $30 was not worth it. Should have an egg station where they are made to order instead of watery eggs. Beware that parking is $65 per night. The restaurant is ok. Had a very dry hamburger. But the staff are nice. People are the front desk are not.

Partner

10/10

Exceptional

24 Apr 2026

Carlos

Breakfast was not included. Confusing sine iffer continentak and buffet. For the weekend we had to pay cash since they told us that the system was down so we could not charge to our room.

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Fiona

Great location to the National Mall for walking back and forth. Nice to have the Starbucks right next door. The concierge was very helpful with information on sights to see and visit and helped us with the electric bikes. He was so friendly and helpful. The hotel was very busy when we were there, and there was always swarms of people coming and going, and somehow the noise levels from neighboring rooms filtered into our room each night. It seems like it isn't made with sound barrier material. All in all our week long stay was awesome.

Partner

10/10

Exceptional

22 Apr 2026

Evelyn Lechuga

Perfect location and clean room. Slept like a baby every night. Just wished they had more variety in the breakfast buffet, it seemed like they had the same thing every day.

Partner

10/10

Exceptional

21 Apr 2026

Jennifer

Great staff all around. Clean rooms and great location.

Family

8/10

Excellent

21 Apr 2026

Shawn

10/10

Exceptional

20 Apr 2026

Matthew

Staff were amazing. Rooms need updating and carpets cleaned. Otherwise it was a great place in great area

Partner

10/10

Exceptional

20 Apr 2026

lisa

He room was clean and sheets changed daily, close to Smithsonian museums, close to metro, the concierge I think Ricky was her name was very helpful

Family_with_children

4/10

Poor

20 Apr 2026

Constanza E

The kitchen/buffet staff were really accommodating, but the front desk attendant I dealt with was unfriendly and unwelcoming. The rooms were clean, but the furniture needed fixing or updating; the shower was outdated; they had no hot water for tea anywhere except the kitchen; and there were no water bottles in the fridge. I'd book here again if I HAD to or everything else was too expensive.

Self

8/10

Excellent

20 Apr 2026

Kim

We loved the location. Close to the Metro and all of the museums. We had daily maid service which was different from the weekly maid service posted on the website. No breakfast and no close grocery stores. It was nice that we had a refrigerator/freezer. Really needed to have a microwave in our room.

Partner

10/10

Exceptional

19 Apr 2026

Cordelia Elizabeth

Great location, easily accessible, clean, great staff...

8/10

Excellent

19 Apr 2026

Lisa

Clean room

10/10

Exceptional

18 Apr 2026

Patrick

The room was clean, and the staff very friendly and helpful.

Partner

8/10

Excellent

17 Apr 2026

Barbara

Great property close to walk to museums and historic buildings. We arrived early and were able to leave luggage with the front desk. I was surprised there was no microwave

Family

8/10

Excellent

17 Apr 2026

Warren Paul

Breakfast had a good selection and was worth pre-purchase plan for breakfast before heading out for the day. The staff was Great. Amendment 21 restaurant was good. Rooms could use a refreshing as curtains had frayed bottom hems and several outlets are loose and sloppy connections. Very clean and suited our needs for rest each night after long exhausting days out on the town. Love the location near transportation hub and national mall.

Partner

8/10

Excellent

16 Apr 2026

Michelle

The staff was nice and the room was clean. It was very close to the sites we wanted to visit.

Friends_and_family Family

4/10

Poor

16 Apr 2026

Harshul

Breakfast was overpriced and of poor quality, the bread, bagels, croissants, and cereal were stale, and the oatmeal was overly dry and inedible. The bathroom lacked an exhaust fan, several outlets were not functioning properly, the sink tap was broken, and the tub showed visible rust. In the room, the chair’s leather was worn and peeling, and the carpets were old, dingy, and not vacuumed during our stay. Even the beds were not consistently made to standard.

Dinner at the restaurant was also disappointing; a $18 salad consisted primarily of lettuce, with minimal toppings. While that meal was refunded, the overall experience remained unsatisfactory. We were offered a room change, but declined given we had only one night remaining. Additionally, a manager indicated that one night of our stay would be comped; however, I have not yet seen that adjustment reflected.

The only positive aspect of this hotel is its convenient proximity to museums and major historic attractions.

Family_with_children

8/10

Excellent

16 Apr 2026

Richard

Had some hospitality issues with rude staff during check in. It has a great location. Walking distance to Capitol, National Mall, Smithsonian exhibits, memorials and monuments. However, this location came at a price. Almost no after hours (5:00 PM) places to eat and hotel restaurant was very expensive. Parking was extremely expensive also. No indoor pool.

Family_with_children

10/10

Exceptional

15 Apr 2026

ronald t

Goo location…

Partner

8/10

Excellent

13 Apr 2026

Mike

Its dated but reasonable clean.

10/10

Exceptional

12 Apr 2026

Renee

Clean room, wonderful activities fo the kids on Easter morning.

Family_with_children

6/10

Pleasant

12 Apr 2026

Jeffrey

Card readers in the elevator were intermittent, indicator lights not always working. No hot water in the bathroom sink, although the shower was great. Beds, linens, towels, housekeeping staff were all very good.

Business

10/10

Exceptional

11 Apr 2026

Garry

Spacious clean rooms

Friends_and_family Family

4/10

Poor

10 Apr 2026

Magne Olav

One star for location and another for staff.
Very noicy room, wifi is a joke. Congestions everywhere.

4/10

Poor

10 Apr 2026

Bradley

It was clean and the staff was great, but the room condition was horrible. I gave it two stars because it at least kept any potential rain off our heads but the air conditioners were so loud that the bed actually vibrated when the compressors kicked on. Now, to the bed, it was unsleepable, the mattresses was literally bowl shaped that must have taken years to get into that condition. After letting the staff know they brought up a foam pad that was not the right size so the bed turned into a bowl with sharp edges. Every day my back pain got worse and my sleep quality degraded. Noise is sometimes a challenge for a hotel and I understand that but to have such a poor sleeping experience is inexcusable, they have full control over that and chose to not replace a mattress that is obviously way past its expiration date.

Partner

10/10

Exceptional

10 Apr 2026

Cheryl

Loved the location. Convenient to DC Mall and museums. The Metro was around the corner, so our trip from Reagan was fast. The concierge was terrific. She arranged our night tour with a hotel pickup. The restaurant was pricey, so only ate there once, but it was great. Other options were close, i. e. Starbucks and McDonalds.
The hotel was nice, clean and comfortable.
I would definitely stay again.

8/10

Excellent

09 Apr 2026

William

Hotel is conveniently located to attractions. Lobby and common areas are clean, well kept and updated. Rooms are dated and need renovation. There are no USB ports for mobile devices. You can use the one on the back of the TV. Wait staff in restaurant were slow and inattentive. Although a continental breakfast and parking are advertised, they are not included with the room fee.

Partner

4/10

Poor

08 Apr 2026

Catherine

For the price point, this place was well below average. The floor was barely vacuumed, bed was hard as a rock, shower smelled like mildew every time we turned it on, outlets were loose or missing covers, they didn’t refresh our linens or take our trash away, and the TV kept cutting in and out. The location to the metro itself was convenient, but be warned that train whistles will start blowing early AM (one night the train came through at 350 AM). My husband and I wish we had booked at another hotel. We will never come back here.

Family_with_children

10/10

Exceptional

07 Apr 2026

kami

Super friendly and helpful staff. Quick check in. Walkable to most everything.

Family

8/10

Excellent

07 Apr 2026

Ashley

We enjoyed our stay at the Holiday Inn. The rooms aren't anything to write home about, but they were clean. The carpet throughout the hotel is old and really needs to be replaced. The beds were comfortable to us, though on the firmer side which we prefer. The gym was nice with plenty of well maintained equiment. Thr breakfast buffet was nice to have on site with plenty of options, though we did not feel we \"got our money's worth\". Having a starbucks on site with McDonald's and pizza right around the corner were great options.

The best part of this hotel is the location. 3 blocks to Air and Space Museum, 3 blocks to the Metro, 10 min walk to the spy museum, and 18-20 minutes down to the Warf. Plus several rental bikes & scooter outside. We would return for the location alone.

The locati

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Adelina

This hotel is close to everything literally, one of the pros about it.
Cleanliness is not so good. The room I stayed in was pretty outdated. The tv signal SUCKED, we went on a sunny day and it kept going out. Lobby room was extremely hot not sure why. But over all employees were very helpful and friendly!

Family_with_children

8/10

Excellent

07 Apr 2026

Vung

everything a traveler asked for is around. just one thing, why no toothpaste? and the second elevator is not working really or is it just we have to wait?

10/10

Exceptional

07 Apr 2026

Susan Lenore

Our stay at this Holiday Inn far exceeded our expectations largely due to Ricky the concierge that helped with choosing sights, tours, transportation, and restaurants. His cheerful, professional guidance was invaluable for our six days of touring WA DC for our 45th wedding anniversary. Buffet breakfasts were delicious! Being close to National Mall was very helpful.

Partner

4/10

Poor

06 Apr 2026

Jonah

Bathroom is rusty and moldy. Horrible bed. Super hot lobby. Only one main elevator.

10/10

Exceptional

05 Apr 2026

Cho

We stayed there for two nights and our third time staying. The staff are very friendly and professional. The room is clean and spacious. Location is very convenient and close to museums and monuments and public transportation. We will definitely come back and stay again.

Friends

10/10

Exceptional

04 Apr 2026

andrew

Clean room friendly staff. The negative i have we were on the train side. Can be loud ar times

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Manwei

The breakfast is excellent with many choices. The staff were very friendly when serving the drink during the breakfast. The hotel location is conveniently close to the national mall and capital. We had a good stay, will come again.

Partner

10/10

Exceptional

03 Apr 2026

Charles

Friendly staff and perfectly located for sightseeing.

Partner

6/10

Pleasant

03 Apr 2026

paola

Beware that staff will forget to give you your breakfast vouchers. There were two families being charged for breakfast, although we had paid for breakfast included. The vouchers were ready, but not handed at the time of check in. Also we were assigned a room that had not been cleaned and had to move.

Family_with_children

6/10

Pleasant

03 Apr 2026

Sheryl

Building was older and could use a refresh.

Family_with_children

10/10

Exceptional

02 Apr 2026

Thomas

Rooms and workout facility are old and worn out.

8/10

Excellent

01 Apr 2026

Andrew

Can’t beat the location near the mall and capitol. Building is fine.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Sylvester

The best feature of this hotel is the proximity to the National Mall. Parking in the underground garage is convenient but difficult to manage in a large vehicle. Continental breakfast is fine but pricey. Beds were hard. Be sure to ask for a room opposite side of the train tracks, the trains are frequent in the morning.

Family_with_children

8/10

Excellent

31 Mar 2026

Antonio

good

10/10

Exceptional

31 Mar 2026

Sandra

The only problem was the bathroom toilet was so very low. Loved having the Starbucks right there. The staff was fabulous and beyond just helpful. They really went toe extra mile,

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Edwin

We were told over the phone that parking was included with the price of the room. This false information cost us an additional $65.00. The parking garage was like catacombs and poorly marked with no space numbers. The TV cut off more that it worked; that is, the channels could not be picked up by the dish or cable. There was no sci-fi station.

Partner

8/10

Excellent

29 Mar 2026

Carol

Front desk staff was very friendly.

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Macy

Nice place

8/10

Excellent

26 Mar 2026

YAILY

Excellent location 👍

10/10

Exceptional

25 Mar 2026

Laura

Clean and great location

10/10

Exceptional

22 Mar 2026

Matthew

Comfortable beds, close to a lot of attractions.

10/10

Exceptional

19 Mar 2026

Michael Hardin

Everything was great.

Business Self

6/10

Pleasant

17 Mar 2026

Robert Eugene

We found other people’s items under the bed that hadn’t been vacuumed. Q-tips stuffed all around the window edges. And clean sheets on the pullout couch. The refrigerator still had a half emptied Dr Pepper drink in it. The accommodations were for a king suite with a tub and we received a queen suite handicapped room with a walk-in shower that sprayed all over the floor. They did try to fit us into another room of a lesser quality and cost so we could get a tub. I told them no thank you it was a small smaller room. I should have made note when we walked into the room as we checked in that this was not the right room. Sad

Family_with_children

10/10

Exceptional

17 Mar 2026

Gabrielle

if you want to walk to the national archives for research or walk to the monuments you’re in prime location for that. I also loved the beds the room was really clean, the shower was hot lots of amenities in the room the restaurants were amazing! Pay an extra few dollars for the buffet when you book, it’s totally worth it

Self

10/10

Exceptional

13 Mar 2026

Tommy Lee

Had problem with no hot water the first night. Staff changed our room and everything wonderful after that. Staff was very friendly and helpful. Perfect location to see the National mall and all its sights.

6/10

Pleasant

12 Mar 2026

Jay

This hotel is in a great location and it is nicely appointed. As with most hotels I visit, the bathroom is indicative of the care and attention staff and ownership give and, almost without fail, there are shortcomings in the caulking either around the sink or the tub. Sometimes both. The beauty of the countertop in this bathroom does not overcome the ugliness of the caulk around the sink. It looks and feels unclean. I also fail to understand why the more expensive hotels do not provide a hot breakfast like Comfort Suites and similar hotels. Such a hotel as this Holiday Inn charges more and provides less. A room is a room and I found very little to recommend this room over many Comfort Suites I have stayed in. The biggest improvement over a Comfort Suites was an appropriate step up in security; as is needed for a downtown hotel.

Self

10/10

Exceptional

10 Mar 2026

Brett

Service was wonderful. Everyone was very friendly and helpful. Loved the texting communication.

Family_with_children

10/10

Exceptional

10 Mar 2026

James

Extremely clean. Very friendly staff. Great family plays just a couple blocks from the mall and various museums.

Family_with_children

10/10

Exceptional

09 Mar 2026

Carolyn

The hotel was walking distance to the museums the wharf where there’s lots of restaurants to choose from
Hotel and staff were great
Would recommend this hotel

Partner

10/10

Exceptional

09 Mar 2026

HONEYLYNN canlas

closed in everything food, tourist attractions and stop of hop and off bus

Partner

10/10

Exceptional

07 Mar 2026

Jennifer

Convenient and quiet. Another great stay.

Partner

8/10

Excellent

06 Mar 2026

Carl

A place to stay, nothing more

10/10

Exceptional

06 Mar 2026

Lara

Near Air and Space

10/10

Exceptional

06 Mar 2026

Yajaira

The room, hallways and common areas were clean the beds were super comfortable. They constantly checked in to see if everything was okay. Marcus and Melisa were great as well as the front desk personnel. Grateful for there service and commitment to excellence. Close to metro and various museums to include the Museum of The Bible. We were in town to see the theatre production of “God meant it For Good” amazing production and outstanding stay at the Holiday Inn.

Family_with_children

10/10

Exceptional

05 Mar 2026

Krystal

Great location, great staff clean rooms. Perfect.

Family

4/10

Poor

03 Mar 2026

Robert

Front desk gentleman was very short and seemed bothered by by minimal questions. There was a large group checking in so that might be why? But he should at least let me know where the parking garage is!! The layout of the hotel is confusing and it's a lot of walking to get to your room. Room was outdated and 2 of the lights didn't even work, and with all of the rust in the shower, I certainly wasn't going to use that.I won't be back and warn others! P.S. $ 55 to park for 1 night is ridiculous 🙄

Family

6/10

Pleasant

02 Mar 2026

Darrell

Expensive

Self

10/10

Exceptional

02 Mar 2026

Nicole

Great! Close to everything!

10/10

Exceptional

26 Feb 2026

Joshua

Very clean and good location.

Business Self

10/10

Exceptional

22 Feb 2026

Nicole

Very clean

Family_with_children

6/10

Pleasant

22 Feb 2026

Ana

Needed some cleanliness and some TalC around thenpeoperty

6/10

Pleasant

08 Feb 2026

Kara

The hotel needs some TLC. Two of the four elevators were out of order. There is masking tape on the seems of the carpet. The climate control
in our room was not working and the duvet had what I believe to be gum on the top. There is not a fan in the bathroom therefore when you shower it steams up pretty good.

The front desk help was fantastic and very kind. I love having a Starbucks in the lobby. The proximity to the train is convenient for sure.

6/10

Pleasant

08 Feb 2026

David

The staff was AMAZING! Just really wish there was some kind of usb charger to buy or use in the room and the only 1 elevator working was very annoying, every channel on the tv was very blurry or pixelated and the volume on the remote didn’t work. The room was very clean and as expected.

Leisure Family_with_children

10/10

Exceptional

04 Feb 2026

Tracy

Perfect location. Clean and comfortable.

Leisure Family

6/10

Pleasant

03 Feb 2026

Abdellah

Was good but the room wasn’t cleaned throughly. The carpet was very dusty and there was some garbage laying around.

8/10

Excellent

25 Jan 2026

Maria Del Carmen

Room,

10/10

Exceptional

24 Jan 2026

Thomas

Room and experience was great

Leisure Family

10/10

Exceptional

23 Jan 2026

Jarred

Room was amazing. Shower has great water very hot each time

Leisure Family

10/10

Exceptional

21 Jan 2026

Charles

Walk to Smithsonian!

8/10

Excellent

19 Jan 2026

Lance

Clean room and close to metro station

Leisure Family

8/10

Excellent

18 Jan 2026

Stephanie

Room was clean and we requested connecting rooms which was granted.

Leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Joanna

My husband and I stayed for 7 nights between Christmas and Net Years. The staff were all extremely professional and very kind! The concierge was so friendly I felt like we had made a new friend. The rooms were clean and well stocked. The hotel was in the perfect
Place to walk to the Smithsonian museums.
The breakfast buffet had a large assortment of hot and cold foods each morning.

Our suitcase broke in the flight to DC and it was no problem for me to have another one sent to the hotel from Amazon.

I don't write reviews often but this hotel. Especially the staff, really stood out. I would highly recommend this hotel!

Leisure Partner

10/10

Exceptional

08 Jan 2026

Gabriela

Great location!!!!! 10/10!!!!!! we were able to walk to get to monuments and museums!! Staff at breakfast area and front desk EXCELLENT! VERY HELPFUL AND PLEASANT! I would recommend HI Capitol to my family and friends and - if i have the chance, i would go back! KUDDOS TO THIS EXCELLENT HOTEL!!!!!

Leisure Family

10/10

Exceptional

08 Jan 2026

CESAR EMILIO

Staff was very hospitable and welcoming.

Family

10/10

Exceptional

05 Jan 2026

Jerri

Room was exactly how I imagined! Perfectly located.

10/10

Exceptional

04 Jan 2026

Elizabeth

Clean and nice staff

10/10

Exceptional

04 Jan 2026

SHING TAK

Clean close late checkout

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Justin

Room was amazing with great view. Smelled little of cigarettes when walking in but quickly went away. Heard our neighbor some nights, but overall great!

Leisure Partner

10/10

Exceptional

03 Jan 2026

Karen

The location was great and the staff were very nice.

6/10

Pleasant

02 Jan 2026

Lisa

Staff was excellent! Fast check in and out. Shower and sink water smelt moldy at first but went away after day 4 of 6. There seemed to be lip stick stain on the comforter cover. Housekeeping provided a replacement.

Leisure

10/10

Exceptional

02 Jan 2026

Juanita

Yes

6/10

Pleasant

01 Jan 2026

Jennifer

Evening staff was nice. However the room was just “loud”

4/10

Poor

31 Dec 2025

DANIEL

I was on the 7th floor and it was okay I heard people running in the hallway, the pillows were bad, there was not hot water in the bathroom, the tub was clogged

Leisure Family

10/10

Exceptional

30 Dec 2025

Andrew

The staff were very knowledgeable, friendly, and helpful. As someone from out of state visiting for sightseeing I was impressed by how helpful their advice was. Made my trip easier and more enjoyable!!

Leisure Self

10/10

Exceptional

30 Dec 2025

Paul

Couldn’t believe how convenient, clean, and affordable it was. Great stay!

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Rebecca

Luis at the front desk was most helpful!