Name: Grand Hotel Sunderland
Address: Queens Parade, Sunderland, SR6 8DB, GB

8/10

Excellent

04 Aug 2026

Gordon

Nice room with a sea view

6/10

Pleasant

02 Aug 2026

Ashleigh

I recently stayed at the Grand Hotel Sunderland for the first time, and while the hotel itself has a lot going for it, one member of staff completely ruined what should have been a lovely visit.

The hotel rooms are genuinely impressive – spacious, clean, comfortable and well-presented. The facilities are also great, especially the pool area, which is one of the reasons we booked. Everything looked modern and well-kept, and on the surface it felt like a place you’d happily return to.

Unfortunately, the staff were the complete opposite of the warm, welcoming atmosphere the hotel tries to present. In particular, the lady on shift at the pool on 1 August was shockingly rude from the moment we arrived. Every time I glanced over, she was staring at us with a disgusted look, like we were a problem just for being there. It made the whole experience uncomfortable when we were simply trying to enjoy the facilities we had paid for.

When we were leaving, I genuinely didn’t know which way we were supposed to exit, so I went the same way I had gone into the changing rooms as I entered. She said something, but I didn’t hear her, so I politely asked “What?” She then turned around, pointed aggressively, and snapped “You have to go that way” with the most disgusting attitude. There was absolutely no need for her to shout or behave like that, especially when it was my first time staying and I had no idea where I was meant to go.
Her behaviour was rude and unprofessional

10/10

Exceptional

01 Aug 2026

Maria

Excellent hotel only problem was parking for the disabled

10/10

Exceptional

01 Aug 2026

Mark

Brilliant location and lovely pool

10/10

Exceptional

29 Jul 2026

Connor

Room was really good and very spacious! Very happy with my overall stay. Dinner was delicious and breakfast was good too.

8/10

Excellent

29 Jul 2026

Gordon

Nice pool and area is good

10/10

Exceptional

28 Jul 2026

Thomas

Really helpful and friendly staff. We didn’t realise that it was a Britannia hotel when we booked and so we arrived expecting the worst, but we were very pleasantly surprised at quality staff and excellent room. We only had the sweet and sour chicken sent as room service but this also turned out hot and very tasty. Breakfast buffet also good. Excellent sea view as beach is only across the road. Will go again.

2/10

Poor

27 Jul 2026

Elizabeth

This hotel seemed nice, like it was posh once but quite dated now. A lot of the furniture was quite tired and there were some big cobwebs around but other than that it was very clean. The fire alarm went off at 1am and we were all outside for 40 minutes. The staff didn’t seem to know how to check everyone was accounted for and kept telling us to move to stand in different places in the car park it was quite chaotic. I understand a lot of this is not the staffs fault but it wasn’t pleasant. After the fire alarm I had no running water in my room at all for the remainder of my stay. I had to wash my face and brush my teeth in the toilets downstairs near the cafe and because none of the lifts were working it was a very long walk up and down. I had to go to the restaurant and beg them to fill up my water bottle for me because I was so thirsty and then I had to shower in the swimming pool showers changing in front of a lot of strangers.
To top it all off, when I made a trip to my car with some luggage before checking out the cleaning team were in my room and stripped the bed and everything when I went back to check if I left anything before checking out the cleaning lady said “are you sure you haven’t checked out because he’s been in and opened the door up” I don’t know who she meant by he. I wasn’t properly able to check the room for my belongings before leaving and it was even 20 minutes before the latest check out time so I’m not sure why they went into my room like that.

6/10

Pleasant

24 Jul 2026

Gemma

We stay here regularly and love the suites with floor to ceiling windows with sea view. This time we were disappointed the room temperature control/air con was not working. Unsure whether this was temporarily broken or the system no longer in use? The room was stifling. There were fans but this was nowhere near enough to manage the conditions and very noisy so impossible to sleep with them on. Guest Wi-fi also didn’t work in our top floor room. Disappointed as this was a rare treat night away for us in a hotel we’ve had lots of great memories in.

8/10

Excellent

21 Jul 2026

Gerard

Nice sized room but a long walk from reception up and down stairs. Bathroom showing obvious signs of age. Staff were all lovely and health club fun. Overall we had a good stay and will return.

Partner

8/10

Excellent

15 Jul 2026

Gordon

Nice pool and easy parking

Self

10/10

Exceptional

14 Jul 2026

Paul

Both breakfast and evening meal great quality, very helpful and polite staff , looking forward to going back very soon

Partner

8/10

Excellent

12 Jul 2026

Michael

Room was clean and airy. Hotel was a bit dated but good

Partner

10/10

Exceptional

06 Jul 2026

Damian

All great …………………………………..

10/10

Exceptional

05 Jul 2026

Mrs Margaret

The night staff was very helpful and helped with our baggage and we enjoyed the breakfast it was excellent but day staff did not help with baggage

Partner

4/10

Poor

04 Jul 2026

Alistair

.

8/10

Excellent

30 Jun 2026

Kelly

Hotel is located on the seafront and has beautiful views if you get a room at the front.
Staff were friendly and check in was easy. Don’t forget to put your reg in at reception if staying there.
Hotel has a bar, restaurant and leisure facility and close to restaurants and shops.
The rooms are spacious but are a bit outdated and need updating.

Self

8/10

Excellent

30 Jun 2026

Gordon

Friendly staff and nice pool

Self

10/10

Exceptional

25 Jun 2026

David

The Hotel has a great location on the seafront at Sunderland. The staff at the hotel are really helpful and the free onsite parking is excellent. The bar and lounge areas are well maintained and pleasant to use. A really enjoyable stay.

Partner

10/10

Exceptional

11 Jun 2026

Franco

Comfortable and relaxed atmosphere

Self

2/10

Poor

10 Jun 2026

Tracey

Poor customer service

Partner

8/10

Excellent

10 Jun 2026

SELWYN

Excellent large sized airy room.However the room was not serviced the whole of our 4 day stay. (hotel policy.) Whilst this added to our privacy, we had to ask for tea and coffee refills.and toilet paper etc.This should be the minimum daily service. Staff however were friendly and helpful.

Partner

8/10

Excellent

31 May 2026

Andrew

Slightly dated but very clean. Ice machine in the corridor was really welcome. Food in the restaurant was great and reasonably priced. The gym was well stocked but would have like to access any hour as with going out for the day means it's shut when you get back

Partner

10/10

Exceptional

29 May 2026

Jake

Excellent stay no complaints

Business

6/10

Pleasant

28 May 2026

Louise

Liked the fridge did not like that room wasn’t cleaned every day. I am on holiday so I need a clean room. There was sand on the floor as we had been to the beach!
Ran out of loo roll during the night! Had to request bin be emptied! Had to request towels a lot .
Swimming pool was nice.
Room was boiling air flow was poor

Friends_and_family Family

10/10

Exceptional

26 May 2026

Branden

Great!

Partner

6/10

Pleasant

25 May 2026

Antony

Nice stay room.was.a.bit dated but apart from that it was fine. Staff were lovely

Self

8/10

Excellent

17 May 2026

Matthew

Breakfast was good, i did not have a beach view which was disappointing and overlooked a car park which was not great. The room was clean

Self

10/10

Exceptional

14 May 2026

mark

The hotel is very clean and well looked after the staff were very helpful and friendly and it is a beautiful view of the beach if you get a sea view room.

Partner

8/10

Excellent

12 May 2026

Gordon

Quiet room. Nice pool

Self

8/10

Excellent

04 May 2026

carly

Had a massive family room looking onto sea. Not much noise from the road. Staff friendly

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

graham

Will definitely stop there again on my travels nice large room,friendly and helpful staff and a good breakfast for £10

Self

8/10

Excellent

22 Apr 2026

Vivien

Great location for Seaburn beach

Partner

10/10

Exceptional

19 Apr 2026

Gordon

Easy check in helpful staff
Lovely leisure facilities and Jo who runs that is great
Bar staff great
Room lovely, clean and spacious, house maid staff friendly
Location location location is great opposite beach, next to restaurants and bars
Breakfast wide choice self service
Kawala restaurant we didnt use this time as on flying visit but recommended as ate in their in past
Reception staff especially Kathryn so helpful

Partner

8/10

Excellent

12 Apr 2026

Jacek

Spend Easter weekend there and place meet my expectations.Very close to beach,superstore 5 minutes away from property.Check in and out very quickly and smooth.

Partner

8/10

Excellent

11 Apr 2026

Jacqueline

Rooms could do with a bit of a refresh but mine was perfectly clean and huge. Bed was really comfortable and temperature was comfortable…there was an additional heater if you needed it. Had a mini fridge which was good (ice machine in the corridor). Only odd thing was that there were no plug sockets anywhere around the bed(s) so had to leave phone charging over the other side of the room.

Family

10/10

Exceptional

09 Apr 2026

keith

Clean room

Partner

8/10

Excellent

06 Apr 2026

Christopher

First room was in the new building,but we got moved as 356 wasnt dog friendly ?? We stayed in 358 in february for 2 nights with our dog so couldnt understand this , we asked for dog friendly and a sea view .
Put us in room 131, this was in the basement ,room smelled of urine and the window had no sealant the wind howled through , we asked to be moved and also for a sea view, the girlon reception said there wasnt any, she was grumpy and un helpful. We were then given room 119.with a view of the carpark. This was very old and a cold room , the duvets are thin and could do with replacing , we stayed for 3 nights and made the most of it, we noticed sea view rooms empty near our room, but didnt feel we could ask the reception again after the frosty feeling we got from the girl on there .
We ate in the hotel for tea with the dog we could only go on the tiled area 4 or 5 tables it was very cold in this area as it was near the main automatic door out of the hotel.
Swimming pool was warm , sauna hot tub and steam room were hot , towels exchanged for fresh when you leave.
We will stay here again as its a good location , but hopefully with a sea view room.

Partner

10/10

Exceptional

31 Mar 2026

Gary

Room only

Partner

8/10

Excellent

29 Mar 2026

James

Good bar

Self

8/10

Excellent

26 Mar 2026

Donna

The public areas are lovely. The pool area is dirty looking and very shabby, I’d take flip flops. Rooms are dated and could do with a deep clean. In desperate need of a refurbishment and deep clean. Breakfast was warm and not very appetising.

Family

10/10

Exceptional

24 Mar 2026

Paul

This hotel is great area great sauna, steam, pool and gym, beach right outside hotel great pubs and restaurants. It's free parking and access to pool area is included in room price which is very cheap I love this place

Partner

10/10

Exceptional

10 Mar 2026

Paul

Beach is amazing right in doorstep great sea views. I have stayed at this hotel more than 10 times this year I love it pool, sauna ,steam and gym free for guests even free parking . Staff are friendly apart from one of the leisure staff see if u can guest which one

Partner

8/10

Excellent

09 Mar 2026

David

The room was nice and big, with 2 good size TV's.
The lighting was very poor in the room. The bathroom was spacious with an excellent shower. The bed was very comfortable. 2 good sized Seaview windows, both of which needed a good clean.
Reception staff were very helpful and the bar area wascvery smart but there was no Sky TV, which they

Partner

8/10

Excellent

27 Feb 2026

Brian

Clean and great service

4/10

Poor

18 Feb 2026

Dean

Pool closed, bath really slow to fill and shower cold, breakfast was poor and orange juice was horrible. Staff were very friendly but it’s just run down

10/10

Exceptional

17 Feb 2026

Louise

Room clean, staff friendly

Partner

8/10

Excellent

17 Feb 2026

Gordon

Staff friendly and room okay

Self

8/10

Excellent

07 Feb 2026

Damian

Staff good and location good.

8/10

Excellent

07 Jan 2026

Nicholas

The whole hotel was warm, bright cheerful and above expectations, but possibly understandably given the time of year and busyness of the Hotel, the restaurant was closed for dinner, although food was available in the bar

Partner

4/10

Poor

05 Jan 2026

Wendy

There was no one on reception so I had to do a loud cough to get someone’s attention and felt as if I’d inconvenienced the woman and got her off her chair! I asked about dinner to which she replied the restaurant was closed but there was bar food. She failed to say that it shut in 20mins so when we got there, there was no food available! We ended up having a bag of crisps for dinner!

Partner

8/10

Excellent

05 Jan 2026

Claire

Lovely hotel. Room very spacious and clean. Incredibly comfy bed. My daughter and I really enjoyed the pool. Only thing that let the visit down was the room was very cold and a draft was coming from the window. Carpark was also like an ice rink, could have done with better gritting.

Leisure Family_with_children

10/10

Exceptional

25 Dec 2025

Nick

Clean

Business

10/10

Exceptional

25 Dec 2025

Nick

Staff

Business

2/10

Poor

21 Dec 2025

Haydon

No information given on check in with regard to using the spa, check in time given as 4 was actually 3. No info given that couldn't use the spa after check out so very limited use and then once we got in the pool was cold the pool area was freezing and the steam room was broken.
Save your money for a nicer hotel next door I won't be booking here in the future.

Partner

10/10

Exceptional

14 Dec 2025

nick

we didnt eat breakfast

Leisure Partner

10/10

Exceptional

25 Nov 2025

Gavin

Yes

10/10

Exceptional

21 Nov 2025

John

Staff always helpful and friendly

Partner

10/10

Exceptional

21 Nov 2025

Kevin

Yes

Partner

10/10

Exceptional

11 Nov 2025

Judith

The room was clean and spacious, staff were very friendly.

Partner

6/10

Pleasant

10 Nov 2025

Nicholas David

Very friendly staff but room was a bit tired and breakfast was a bit underwhelming

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Alan

Good size sea view room with separate seating area, clean and breakfast lovely with plenty of variety and caters for vegan/gluten. Pool and facilities clean and water warm. Would definitely revisit

Partner

8/10

Excellent

09 Nov 2025

Chris

Helpful staff. Good bathroom

4/10

Poor

09 Nov 2025

Christina

Room was neglected. Chair falling to bits, desk broken. Hotel cleanliness left a lot to be desired! People clogging the entrance smoking,

Business_and_leisure Partner

6/10

Pleasant

03 Nov 2025

Christina

Trying to check out and having to wait until housekeeping check the room before getting deposit refunded

Partner

10/10

Exceptional

01 Nov 2025

Gavin

Yes

6/10

Pleasant

28 Oct 2025

David

Check in staff really nice, pool staff evening and morning different people and both more like door bouncers than customer service providers. If they don't want kids in the pool being kids don't let kids in at all, but don't spend the time shouting and making issues for them.
Rooms in the new part of the hotel were the thinest walls of any hotel ever stayed in. Loud music being played on 1 side from 530am and on the other what can only have been the other half of the party. Add the circus in town and the bus stop under the window made for 2 hours sleep all night, for an 8 year old and their dad. Bed sheet also had rip in it exposing the mattress so lay on top. Bad time had all round. Hotel main areas nice though and plenty of parking

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Ashleigh

Lovely stay, excellent customer service great facilities.
Went to the bar bought 2 coctails 2 for 10 great selection of drinks. Friendly staff.
Room was clean cant fault the cleanliness had been upgraded to a family room spacious 2 double beds. Could do with some TLC but doesnt effect your stay at all.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

wajih

View and staff and rooms💕

10/10

Exceptional

24 Oct 2025

Mohsin

it was really nice staying there

10/10

Exceptional

23 Oct 2025

Stephen

It was nice

4/10

Poor

23 Oct 2025

Christina

We used the hotel as a base whilst having to unfortunately arrange and attend a funeral. We opted for a larger room to enable my partner to also work whilst we were there.The desk in the room was broken and the chair was ripped and shabby. We were informed that housekeeping would not be attending during our stay unless we requested it. Fair enough. However housekeeping interrupted my partner whilst working more than once and when I turned them away, they insisted I gave them a time that was convenient that morning. I explained that he was `working via teams but the housekeeper seemed annoyed by this. On another occasion, housekeeping entered our room when we weren't there and left a passive aggressive note stating they could not service the room as there were personal belongings (coats) on the bed. Towels and bedding were left dumped on the sofa and dirty bedding that did not belong to us was crumpled on the bed. No surfaces had been wiped or the room vacuumed. The hotel was noisy and at one point the manager had to remove some guests who were arguing and fighting in their room and the corridor. The entrance to the hotel was littered with cigarette ends and ash even though there was a designated smoking area. Guest were congregating there from the bar to smoke. All in all, if you want a relaxing peaceful stay, I wouldn't bother!

Business_and_leisure Partner

8/10

Excellent

18 Oct 2025

refoel

hotel a bit old....

Friends_and_family Family

2/10

Poor

11 Oct 2025

Kerry

Staff rude

Partner

10/10

Exceptional

11 Oct 2025

Iain

Fab

2/10

Poor

08 Oct 2025

ryan

Checked in, no directions to room, receptionist was too busy chatting to a collegue. Room was too hot, fan supplied in room was dirty and noisy. Bed was uncomfortable, pillows were cheap and uncomfortable. Location was very good. Room was tired, no tea/coffee facilities.

Business

6/10

Pleasant

05 Oct 2025

paul

Average

Bed was hard. Window didnt close properly

Partner

8/10

Excellent

04 Oct 2025

james

Changed room to one closer to the lift which was good as my wife uses walking sticks. Friendly and helpful staff.

Partner

10/10

Exceptional

28 Sep 2025

Christian

Grand Hotel, Sunderland

Great sea view, clean hotel. A bit tired but fine for a quick stay. Gym was basic but again fine.

Partner

8/10

Excellent

26 Sep 2025

Rob

Fine. Only problem was the bar ran out of gas so there was no beer available for 2 days! I only had the chance of a beer on the first night.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Anthony

The only thing i would say is that it was disappointing there was no kettle or coffee in the room everything else was really good.

Partner

8/10

Excellent

20 Sep 2025

Janis

Relaxing

All staff, ( reception, spa, housemaids) were excellent. Room was clean but found the pillows too hard and uncomfortable and the room was a bit noisy being at the back above the kitchen. Teaspoons would be handy for making cups of tea instead of sticks !

Partner

8/10

Excellent

17 Sep 2025

Laura

Decent stay

Just stayed for one night and was gutted to miss the pool - it closes at 7:30pm so beware when booking! But managed to go early before I left in the morning. Good sauna and spa all abit tired in looking but still enjoyable experience and definitely recommend to others

Business

10/10

Exceptional

14 Sep 2025

Shaleem

brilliant environment specially around hotel and room were fantastic

Leisure Friends

8/10

Excellent

10 Sep 2025

Debra

Liked it has swimming pool sauna jacuzzi ...breakfast ok but could be better...rooms need updating

Leisure Partner

6/10

Pleasant

03 Sep 2025

Merilyn

Not enough towels or pillows in room to start, bathroom could be refreshed but a decent size, shower had to be stepped up into & wasn’t very big. Bed was comfortable. We were in 133 & it was a trek to get to it. Looked out to the car park at back & got to listen to the garbage & bottles being dumped. Found a spider on my towel this morning.

Leisure

8/10

Excellent

28 Aug 2025

Helen

I like the fact that it’s close to the beach.The twin bed is comfortable but it needs to have more than one pillow on each bed.The grand hotel is a good place to stay.Good view.

Friends_and_family Family

6/10

Pleasant

25 Aug 2025

Holly

Not great

Older hotel that needs updating. My room had an ocean view, but also a view of a cement balcony covered in bird crap.

6/10

Pleasant

17 Aug 2025

Stephen

No longer Grand

The hotel is quite tired and being run a a shoe string. It is under staffed, rooms are not serviced except by request on longer stays. Threadbare carpets and always something broken in room. This location is beautiful but hotel needs investment

Partner

10/10

Exceptional

17 Aug 2025

Matthew

Was a great stay and nicely located on the sea.

10/10

Exceptional

12 Aug 2025

Verified traveler

Good Stay

Hotel Staff were Very Nice. Parking/ Car Park is accessible. The bedroom was nice but maybe on the smaller side. The bed had a few back marks on the sheets.
One downside to being next to the sea is that you can hear the seagulls all night but this isn’t the hotels fault. No coffee or Tea in the room.
Good Stay!

Friends_and_family Family

10/10

Exceptional

07 Aug 2025

Keith

Grand hotel seaburn

In front of the beach great service very nice room and the food also very nice 10/10

Partner

4/10

Poor

01 Aug 2025

Glenn

This hotel is NOT air-conditioned. That’s not what you want during a heatwave at a time when English weather is getting hotter! I feel sorry for the staff who had to work in this terrible heat. I was immediately offered a different room on a lower floor but this hotel has to get with the times . Not good.

Leisure Family

10/10

Exceptional

01 Aug 2025

Verified traveler

Hotel is well placed with very useful parking. Nice big clean room, friendly helpful staff. Just a good experience.

Partner

10/10

Exceptional

01 Aug 2025

Nora

very good

good room good staff and good service

Partner

6/10

Pleasant

27 Jul 2025

Lisa

We had a room that was above the hotel ventilation system. The windows were glazed and had a pull over window too. However the hotel has no in room air conditioning.

When it’s extremely hot outside and extremely hot inside we needed to open the windows, this was horrible to sleep through!

Even with the windows shut and just the fan on during our second night, you can still hear the noise.

The room did have a very small and noisy desk fan.

NEVER AGAIN! Myself and my husband have both said we’d rather spend £60 extra per night than ever have to endure that noise again.

We did tell the staff but they just said sorry but there wasn’t anything they could do.

Business_and_leisure Partner

6/10

Pleasant

17 Jul 2025

M

Decent coastal getaway.

Great location overlooking the beach.
Close walk to a few restaurants and bars.
Retro look is appealing but some furniture is very worn.
Gym is very old and worn, pool looked great but was packed, proved very popular in the heat.
No AC in the room, just fan, proved a challenge to sleep.
Restaurant had deed t meal options.

Business

10/10

Exceptional

13 Jul 2025

JACQui

Fabulous stay

Great as usual but lift out of action for whole stay in heatwave conditions wasn't great for the third floor . Staff fabulous as ever. Room great and fans supplied to help with heat issues. The best staff always helpful and informed

Partner

8/10

Excellent

12 Jul 2025

Catherine

Very clean

Friends_and_family Family

8/10

Excellent

10 Jul 2025

sam

Beautiful place