Name: Roker Hotel, BW Premier Collection
Address: Roker Terrace, Sunderland, SR6 9ND, GB

6/10

Pleasant

25 Jul 2026

Angela

A long way to to my room and steps involved which could have been pointed out when I registered. Difficult to locate my room even with the help of two other guests.
Breakfast was disappointing considering the price. Poor choice if not eating meat. Cereal choice poor. Cheese tasteless.

8/10

Excellent

14 Jul 2026

Michael

Great location, nice large rooms but no fridge in the room.

Partner

10/10

Exceptional

13 Jul 2026

martin

Bar and bar food was lovely breakfast was very tasty and more than enough choice we had a lovely big room overlooking the sea its an old building but in nice condition rooms clean plenty of free parking great location and the staff were genuinely very friendly and helpful we were warmly treated by everyone

Friends

6/10

Pleasant

13 Jul 2026

Sharon

Hotel is in need of a refurbishment. Bar area looks tired. Not enough staff available to clear tables (even though bar was not busy!). Breakfast average. Girl serving disinterested and spent most of the time we were in tossing cutlery into a tray quite loudly.

Partner

8/10

Excellent

13 Jul 2026

Keith

Everything was good. Rooms clean tidy with lovely bedding and white fluffy towels. Staff polite and helpful. Breakfast buffet style and a little sparse when we went down but staff did bring the items when we asked for them. Great location across the road from the beach and short walk to bars and restaurant.

Partner

4/10

Poor

12 Jul 2026

Amanda

The property is in need of some tlc, our room looked shabby with cracked tiles on the bathroom floor that were an accident waiting to happen. The breakfast was the worst we’d ever had in a hotel with a couple of bits or cheddar cheese, cured meats left at 9.30am when breakfast finished at 11am. Food wasn’t replenished despite asking staff if they could add more cheese, meats and fruit. But then when a group of people showed up they bought out more reserves! The best bit about the hotel was its convenient location to the beach and Roker pier and lighthouse. We won’t be going back!!

Family_with_children

4/10

Poor

06 Jul 2026

Julie

Booked a cosy room it was Very tired thread bare carpet chair & furniture that had seen better days room number 104 could hear the dripping toilet also could hear what sounded like a generator all night ,view was of a roof top, have stayed here many times before & had some lovely rooms but this stay was very disappointing

Partner

6/10

Pleasant

01 Jul 2026

Marc

The stay was lovely. Extremely helpful and friendly staff. No complaints about the evening at all, until the morning. The lady that signed me in disappeared for so long, I had to eventually leave because I had run out of time. I could not get a cooked breakfast and to rely on measily continental breakfast supplied.

Self

8/10

Excellent

23 Jun 2026

IAN

Great location helpful and friendly staff. The room was very comfortable, enjoyable stay.

Partner

10/10

Exceptional

17 Jun 2026

Mike

The receptionist was fantastic very friendly and informative and very professional the bar staff where also excellent and I had a very good meal

Self

6/10

Pleasant

15 Jun 2026

JOHN

The room was clean enough ,the view from the room was great as it was at the front ,I would not have been happy if I had a room at the rear .
The hotel looks like it has recently been refurbished (badly) the workmanship is dire !and done cheaply
The food in the bar in the evening was a disappointment and not to our taste we had hoped for fresh fish and chips but sadly it resembled frozen fish and if the chips are to be triple cooked then try and get them crispy not soft dark brown bits of potato .
The breakfast was similar only one girl serving ,we had to ask for the the fruit to be replenished ,whilst my wife enjoyed the porridge sadly my full rocker breakfast was another disappointment with the black pudding just been heated rather than cooked the bacon was full of fat ,the hash brown warm and floppy the tomato was raw and hard and to my further disappointment there was a bit of hard plastic on the tomato .that said the egg sausage and the bit of bacon without the fatwas ok ,Oh and no more covering the plates with cress .
The head and base boards on the bed were very high with the mattress really close to the floor the couch was also so low that it was a struggle to get a view of the sea .

Partner

6/10

Pleasant

14 Jun 2026

Craig

The hotel is ok, the rooms were small and compact and basic - our room looked out on the back of the hotel and had a pigeon settling in the pipe outside, so was waken up by it each morning! We ate at hotel and the server was abrupt in her attitude and we felt we were an inconvenience being there! The cleaning staff on the morning were lovely and friendly

Partner

8/10

Excellent

11 Jun 2026

Paul

Everything ok great staff

Self

2/10

Poor

09 Jun 2026

phillip

room tired and small, small double bed pushed against wall to fit in the room.

Partner

8/10

Excellent

03 Jun 2026

Mark

Had room 118, bed was not comfy & felt like it was fairly loose, toilet seat also very loose. Never had an issue here before, these aren’t major things though to. E honest

Staff always friendly, location is excellent

Will stay again

Self

10/10

Exceptional

01 Jun 2026

CLIVE

Very good

10/10

Exceptional

31 May 2026

Steve

Good value hotel, right on the seafront and a short drive into the city centre. Nice bar and restaurant facilities

Friends_and_family Friends

6/10

Pleasant

30 May 2026

Georgina

Too many stairs to negotiate with heavy fire doors - a necessity I know but difficult to open with luggage and bags in hand.

Bed comfortable but pillows uncomfortable at best.

Staff were pleasant.

Buffet breakfast was not as hot as it should have been and very little of anything.

Partner

8/10

Excellent

28 May 2026

Jonathan

Nice room comfy bed good hotel for my overnight stay

Self

10/10

Exceptional

26 May 2026

Alex

Fantastic hotel! Great staff and very tasty food!

Self

10/10

Exceptional

21 May 2026

Sheila

Great location , easy parking . Excellent staff . Delicious supper

Business

10/10

Exceptional

20 May 2026

Sheila

Excellent room , spacious & comfortable. Good dining . All staff helpful professionals

Business

10/10

Exceptional

15 May 2026

Darren

Great location, nice bar/restaurant area & a good selection of larger & Guinness no cask on the hand pull.
Rooms little dated, but for the price you can’t grumble as it’s clean & functional

Self

6/10

Pleasant

09 May 2026

alison

The staff were nice and welcoming and the room we had was nice with a great view of the sea & pier however the bed/mattress was very uncomfortable and the extraction in the bathroom was very noisy. Unfortunately not somewhere we would stay again.

Partner

10/10

Exceptional

27 Apr 2026

Mark

Great hotel . Brilliant location. Plenty of dining options in the hotel and the surrounding area

Business Self

10/10

Exceptional

27 Apr 2026

David

Well presented hotel with great staff and an excellent, busy, bar

Partner

10/10

Exceptional

27 Apr 2026

Gary

stayedmhere plenty of times, good bar with sports on, foods decent too.

Self

8/10

Excellent

26 Apr 2026

Catherine

A couple of nights stay in April. We came up from London and arrived a couple of hours early, hoping to either check in early or at the very least that our bags could be held at reception, as you can in some hotels but not here. You can register your car for the car park, and the use of the bar & restaurant. Once checked into our standard room without a sea view, be prepared for a long walk and a few stairs to your room, but once in the room it is clean and well presented. Breakfast on the weekend, if you're like us and you like a slightly later breakfast, you'll be ok. The staff are friendly and helpful. Worth a stay if you're going Sunderland.

Partner

6/10

Pleasant

25 Apr 2026

Elaine

Place was quiet despite a wedding party

Partner

6/10

Pleasant

22 Apr 2026

Shuv

The hotel location is great and overlooking the sea. Staff were great, hotel looking tired in places. I had room 137 in the basement, I moved rooms as the mattress was awful. The new room 139 was ok but yet again the mattress was awful which made for a poor night's sleep. There was also an awful noise at various times of water tanks or something filling up. At nearly £200 for two nights I would expect far better.

10/10

Exceptional

21 Apr 2026

James

Best Hotel in Sunderland, hands down!

Self

6/10

Pleasant

20 Apr 2026

Pam

Creaky floor boards, Creaky beds, one bedroom above and one either side. Late night revellers.

Self

8/10

Excellent

15 Apr 2026

Morgan

Clean room, nice staff. I’d prefer a bigger TV in the room and a walkin shower instead of the tub.

Partner

10/10

Exceptional

14 Apr 2026

Elisabeth

The bar had a good atmosphere and was well run

Partner

10/10

Exceptional

07 Apr 2026

Graeme

Friendly welcome and a comfortable stay. Highly recommend the coffee downstairs

Friends_and_family Family

4/10

Poor

25 Mar 2026

Michael

First time staying on business, asked for a fifty pound deposit in case I cause damage to the room ? I travel throughout the UK never been asked before for a deposit for the room.
Went to the downstairs pub for a drink and some food, told the barman I was a resident and could I open a tab, barman refused saying I might run off without paying? Food awful left the meal and will not be returning.

Self

10/10

Exceptional

25 Mar 2026

Tony

Lovely stay

Self

6/10

Pleasant

18 Mar 2026

Peter

Good location for sea front. Hotel looking tired and in need of an update. Could have been cleaner.

Self

4/10

Poor

16 Mar 2026

Nick

It’s a maze of a building.

8/10

Excellent

14 Mar 2026

Robert

Didnt use business facilities or parking so cannot comment.

Self

10/10

Exceptional

07 Mar 2026

Carl

Staff very welcoming in all areas

Partner

8/10

Excellent

05 Mar 2026

Motor Parts Direct

Room was good size but above the bar so was noisy til late evening - audible over TV. No blind in bathroom was an interesting choice ? Overall ok

Self

10/10

Exceptional

03 Mar 2026

steve

Minor thing, the towel rail in the bathroom was noisy, water running through it. Sounds minimal and ear plugs help.

Friends_and_family Family

4/10

Poor

02 Mar 2026

Andrew

Firstly the positives for the Roker hotel are as follows the parking is good and free with your stay and the staff are lovely a big shout out to Ian on reception he is a lovely guy but positives out of the way the negatives are many firstly the carpet in the passage way is filthy and needs replacing and the chandelier on the stairs is thick of dust with bulbs missing not a good start then onto the room we stayed in well I would say it is show over substance what I mean by that is that the glitz and glam of the over the top furniture is maybe there to hide the fact that the room 143 is shabby and tatty and I have to say these rooms are not cheap we got a good deal but I have seen the price we paid almost tripled on other days and it is simply not worth it the painted finishes are very poor and no care has been taken we have stayed in far cheaper rooms than this and they have been far better maintained there is a bizarre metal carpet joining strip running from the bathroom along beside the bed with screw heads sticking up that are rough absolutely shocking that has been missed ( see the attached photos ) there was a socket hanging of the wall ( see the attached photos ) we paid for breakfast and it wasn’t the best overcooked black pudding under cooked tomatoes undercooked greasy hash brown no butter with the toast of which we had last time it seems standards are slipping at the Roker hotel and it is simply not worth it and to be honest there are far better alternatives

10/10

Exceptional

24 Feb 2026

David

Nice staff, lovely breakfast, comfy beds accommodated a change in circumstances which was lovely.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Elizabeth

A

Partner

10/10

Exceptional

11 Feb 2026

Mark

Stayed plenty of times. Staff are so friendly and welcoming. Rooms are quality. Excellent bar and food, with good atmosphere

Business

8/10

Excellent

05 Feb 2026

Sheila

Very comfortable room , excellent friendly & professional staff

Business

10/10

Exceptional

01 Feb 2026

Claire

Staff were so friendly and helpful, the rooms were clean and comfortable, we will definitely be returning.

Leisure Partner

8/10

Excellent

30 Jan 2026

Richard

Lovely room, great rwstaurants and bar insite

10/10

Exceptional

18 Jan 2026

Neil

The facilities were excellent and clean

Partner

10/10

Exceptional

15 Jan 2026

Mark

Great hotel . Unique rooms .everyone is different. Better than generic premier inn etc

Business

10/10

Exceptional

11 Jan 2026

David

Lovely hotel, Good breakfast, nice bar, attentive staff, only issue was the Wardrobe door and drawer were broken.

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Mark

Lovely hotel. Great location .plenty of parking

Business

10/10

Exceptional

04 Jan 2026

Rebecca

Lovely place with friendly atmosphere and terrific breakfast. We had an ocean view room with window ledge that I sat in for hours reading and looking Restaurant was happy to bring small order of food to the room as I was recuperating from slipping on ice earlier in the day.

Will stay again for 3 nights next week while mother of partner remains in hospital.

Leisure

8/10

Excellent

03 Jan 2026

Amanda

Friendly staff, clean bedroom with amenities. Breakfast and evening meal were very good.

10/10

Exceptional

30 Dec 2025

John

Spotless , staff lovely , very comfortable .Breakfast was very average but good value for money. Will definitely stay again

Leisure Partner

10/10

Exceptional

25 Dec 2025

Matthew

The staff are always very friendly and accommodating.

Leisure Self

2/10

Poor

22 Dec 2025

craig

Toilet made so much noise all night. The night porter was a good lad and tried to fix it. But he couldn't. Then a delivery right outside my window had me up at 0615. Which is ideal after a night where you were kept up from a broken toilet.
I will never use best western again. It used to mean quality

2/10

Poor

22 Dec 2025

anthony

Room was above the bar and music and the window looked out on the smokers area. Noisy!!! Also only one towel for two people over two days!! Floor squeaked

Partner

10/10

Exceptional

22 Dec 2025

Andrew

This was our first stay at this hotel and we were both impressed the parking and access are very good and the overall presentation is of a high standard we were greeted by Ian who is a really nice gentleman who had time to chat to us the rooms are really nice although the room we stayed in (116) was a little dated and a bit tatty around the edges but nothing that would put us off staying again the room was quiet and peaceful with a nice bed and linen and the shower was nice and hot with the added bonus of lovely body wash hand soap and shampoo , we paid for breakfast with our booking which I would advise to do as it is an &11 pound added extra and was well worth it you can have continental which had quality ham and cheeses and a full English which we both had and it was very good indeed with obvious quality to the ingredients used with a view over roker and the pier perfect a big shout out to Raj who looked after us for breakfast she was excellent , we also had a few drinks in the bar which is a really nice cozy place with an extensive bar so to sum up I would definitely recommend staying here the location is stunning and the overall experience was really good

Leisure Partner

8/10

Excellent

18 Dec 2025

Glen

Great shower and a clean room
Breakfast was wonderful

Business

10/10

Exceptional

16 Dec 2025

Lynnette

The room was clean and we love the hotel as it is wnere we got married 2 years ago so have spent both anniversaries at the hotel. The majority of staff are polite.

The only problem we find is that the hotel is always too hot.

Leisure Partner

2/10

Poor

07 Dec 2025

MAGDALENA

Rotten pineapple was on the buffet, dirty plates, cold water for tea. Very limited choice. Food looked as it was leftover from previous day. Coctail served in huge glass with tons of ice which diluted the taste completely. Most uncomfortable mattress, woke up with back ache. Cold water in the shower at 22.00. Very noisy plumbing system.

Partner

10/10

Exceptional

02 Dec 2025

David

Yes

10/10

Exceptional

25 Nov 2025

Steve

Fabulous location right on the sea front

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Alison Spear

Excellent accommodation.

Business

4/10

Poor

19 Nov 2025

Chris

Rediclous check in with QR code instead of card machine. Stayed in a sub ground level room (140)with a tired matress,towel rail that didnt work and had mould on it.Not a 4* experiance

10/10

Exceptional

18 Nov 2025

Lee

Spotlessly clean, and comfortable. Sea view was great, even with the poor Northern weather.
I ate at the Italian next door and decided to leave breakfast due to an early start so cannot comment on the food. The staff are great, and very helpful. I recommend the Roker.

Business

4/10

Poor

10 Nov 2025

Peter

The room was small and cramped. Most staff were not pleasant to talk to, except the lady in the breakfast room.
also one books multiple days and only gets a bottle of water on the first day. What's that about?

Partner

10/10

Exceptional

09 Nov 2025

Susan

Didn’t have breakfast

Leisure Family

10/10

Exceptional

06 Nov 2025

Andrew

Lovely hotel, great bar.

Business

8/10

Excellent

31 Oct 2025

Lynne

The hotel was in a great place. The staff were friendly and professional. The room was clean and spacious.

Leisure Friends

8/10

Excellent

31 Oct 2025

james

good

2/10

Poor

28 Oct 2025

Michael

Dated property. Very narrow corridors. There are lots of stairs and steps to get in to your room not good when you have luggages with you.

Leisure Family

10/10

Exceptional

21 Oct 2025

Luke

Other than a car driving into mine in the car park absolutely fine. Stayed here a few times already

Business

10/10

Exceptional

14 Oct 2025

Michelle

Super

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Michelle

This hotel

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

Mohammed

Plenty of parking.

Business

10/10

Exceptional

08 Oct 2025

Mark

Lovely hotel. Great fining options .plenty of parking spaces. Amazing seafront location

Business

10/10

Exceptional

07 Oct 2025

Ross

Ideal!

Nice clean, comfortable room and the food in the bar was excellent. Can't fault the hotel or staff.

Business

10/10

Exceptional

04 Oct 2025

Michelle

Sharon in housekeeping is the most amazing lady - a credit to any business. Shawnee on reception was also fantastic and really helpful.

10/10

Exceptional

03 Oct 2025

Graham

Loved everything about this place. Staff were great
Loved the area and very close to the city. Had a lovely walk up to the light house in the morning.Will definitely come back maybe for a weekend break. It has everything you would want for a great stay. Well done guys.

Business

4/10

Poor

21 Sep 2025

Emma

In need of a refresh, but staff are lovely!

I don’t normally write reviews, but I booked this place because I’d been for breakfast a few times and enjoyed it so trusted the brand. On arrival, we had to wait a while for someone to arrive at reception but once greeted we were allowed early check in which was great! The staff member was really nice and explained the policies well. We checked into room 109 which was a fair treck up and down the hotel. The room was smaller than it looked on the photos, and I thought I might have been given a lower room than booked. The room had everything we needed which was great, but was a little dated. There was a dead spider on the floor, a few marks on the walls, and although surface clean could have done with a deep clean in the bathroom especially. The bed and pillows were lumpy and cheap feeling and we didn’t sleep very well. The room had very thin walls and we could hear the next room turn their taps on in the morning, as well as being woken up to other people coming back to their room after 1am as the stairs were right by our room. I felt for the price I paid, I expected something a little fresher, comfier and quieter. But the staff were quite nice. We met up with family for breakfast and had the buffet but hardly anything was left, I did expect more food to be available. But in the past I really have enjoyed their breakfasts to order and will go again for that! In any case, my stay was not as comfortable as I’d hoped for the money, but all the staff were doing their best!

Partner

8/10

Excellent

10 Sep 2025

Susan

We came up to Sunderland for a family reunion and had a great time

Friends_and_family Family

8/10

Excellent

09 Sep 2025

Raymond

Roker Hotel

The Bed at the hotel was very comfortable on the first floor but would have been better if i had been at the front of the hotel as i was at the back and no views

Self

8/10

Excellent

08 Sep 2025

Steve

Room very small

Friends_and_family Friends

10/10

Exceptional

01 Sep 2025

Gillian

Fantastic location opposite Roker Pier. Lots of parking available although the car park behind the hotel was very poorly signposted.

Leisure Self

8/10

Excellent

31 Aug 2025

Roy

A pretty good hotel, nice restaurant & bar. A bit of a labyrynth depending where your room is. Back-facing rooms have an unpleasant outlook.

Leisure Self

10/10

Exceptional

28 Aug 2025

Bertie

Everything

Leisure Friends

8/10

Excellent

28 Aug 2025

David

We only stayed one night but the staff were courteous and friendly.The food was well prepared and the rooms were clean and comfortable.
A safety mat in the bath for use when showering would be helpful other than that no problems.

Leisure Family

10/10

Exceptional

24 Aug 2025

KEVIN

My flight arrived early morning and the Team made a special effort to check me in early, despite being fully booked - 11.15! This was very much appreciated 🙏. Thank you,

Self

6/10

Pleasant

22 Aug 2025

Troels

Average

Bed was extremly soft and old, the room was ok but the hotel need a makeover.
Only cleaning every 3 days. Its sad when you only have 2 nights.

Business

6/10

Pleasant

19 Aug 2025

Ros

Sea View.

It was ok. Did not think room should have been classes as sea view as hotels name sign blocked view.

Partner

4/10

Poor

16 Aug 2025

Catherine

Tired hotel, terrible breakfast service

Stayed in room 111, large room and bathroom but looked out to a brick wall. Room was upstairs, across the corridor and back down some stairs! The was a dirty towel left at the side of the bed. Beds were comfortable and good shower. Breakfast was terrible! Went down around 9.30 and there was nothing left, I asked for more bacon and went back twice before it was replenished. No plates or cups left, very poor and disappointing. Nice large outdoor seating area overlooking the sea

Friends_and_family Family

10/10

Exceptional

14 Aug 2025

Simon

1 night stay

Comfortable room with great breakfast

Business

10/10

Exceptional

30 Jul 2025

Sheila

Great location

Delightful beach front hotel. The outside belies the comfort inside.
New Bistro style restaurant is excellent, great food & an extremely comfortable room . Friendly & professional service .

Business

4/10

Poor

28 Jul 2025

David

Very Ropey Roker Hotel

I find it very difficult to understand how The Roker Hotel is rated as a 4 star Premium hotel. At best in relation to accommodation it's a 2 star. The room we had was very small with a very small bed. It looked dated and the carpet was terribly stained. The quality of furniture was very poor and storage was minimal. The bathroom was fine.
My route from reception to my room was the worst I've ever experienced. No lift and 3 seperate flights of stair carrying a case and I'm 72 years of age. Nobody at reception warned me and my wife of the difficulty of the route or offered porter support to carry the cases. The staircase rails were dusty and the corridors justfelt and look unclean.
Bar staff were very pleasant and the free drinks vouchers were welcome but overall this was very disappointing accommodation and although I visit Sunderland at 3 times a year I will not use this accommodation again.

Partner

10/10

Exceptional

28 Jul 2025

Jill

Excellent stay

We have stayed here many times, always so welcoming and friendly.

Partner

10/10

Exceptional

28 Jul 2025

Paul

Great View and sublime decor

Room really good with wonderful view of lighthouse and sea. Had to wait as room was not ready on check-in. Very busy on arrival due to 2 weddings taking place at hotel. Decoration of hotel is sublime and very unique. Breakfast was very tasty and plenty to enjoy. Worth a visit.

Partner