The Sea Hotel

10/10

Exceptional

08 Dec 2025

mordecai

Great staff
Manager Rafi is out to please and very friendly.
Breakfast plentiful and very friendly and helpful.

8/10

Excellent

02 Dec 2025

Sandra

Very Beautiful Pl., Needs a little more maintenance attention

10/10

Exceptional

22 Oct 2025

Shai

Great stay

2/10

Poor

07 Aug 2025

shani

Terrible hotel – not worth the price at all!
This hotel was absolutely awful. The price is completely unjustified for what you get. First and foremost, the room was dirty and smelled horrible – like sewage. The floor was filthy, and it was so bad that I had to wear flip-flops in the shower because it felt disgusting.
This is supposed to be a luxury hotel, but there was nothing luxurious about it. The staff was not friendly or helpful, and it took at least an hour to get anything – whether it was towels, ice, or even the menu.
There was always something missing, and service was slow and frustrating. I strongly recommend staying far away from this hotel!

Leisure Partner

8/10

Excellent

04 Aug 2025

Jaime

Stunning view , poor hospitality experience

This hotel offers a stunning view of the Kinneret, but overall cleanliness and management leave much to be desired. The biggest disappointment was the beach in front of the hotel, it was completely neglected and extremely dirty, covered in large plastic sheets and debris, making it unusable, The staff claimed it had been cleaned that morning, which was clearly not true.

The pool area wasn’t much better. It had not been cleaned before opening, with cigarette butts, plastic straws, and other trash scattered around. While the rooms are comfortable, they also require maintenance: a broken faucet handle, toilet seat that didn’t fit properly, and a crooked picture that looked like it had been left that way for a long time and the traditional empty minibar that seems to be standard practice in Israel 5 stars hotels.

We also received inconsistent and confusing information from staff, such as incorrect breakfast times (we were told 9 AM when it actually starts at 7). Storing luggage was poorly handled-I was told offered to leave our bags in an open, unattended laggage room. (we decide to leave it at the lobby instead)

Overall, the experience reflected poor management and a lack of basic hospitality standards.

I love Israel, which makes it all the more disappointing to have such a poor hospitality experience.

Friends_and_family Friends

4/10

Poor

25 Jun 2025

OSAAMA

Couple (honeymoon)

We went there due the situation in the Middle East there was no flight abroad
The service was amazing and the reception was wonderful. But there is one problems about the cleaning . Was super dust and we asked them to clean and there was no response.

Partner

10/10

Exceptional

26 Mar 2025

Shimon

Was just awesome

Leisure Family

8/10

Excellent

20 Mar 2025

Buddy

The property and area are beautiful, and the villas are quite nice and appear clean at first glance. However, once you settle in and look around, they could benefit from additional cleaning and care. We stayed in a jacuzzi villa and highly recommend it over a pool villa if you want a view of the Sea of Galilee; otherwise, the view is not as enjoyable.

The check-in process was smooth, and the staff were kind, but they seemed inexperienced. They made us pay again, despite having already paid through Expedia. We initially believed they were charging our card for a deposit, but it took several days to receive a refund.

While the restaurant manager was very kind, most of the other staff were quite rude. Our breakfast on the first day was delicious, but on the second day, it was all served cold.

Leisure

10/10

Exceptional

05 Mar 2025

Elya

Beautiful and relaxing

Great place! Definitely gonna come back!

Partner

6/10

Pleasant

17 Feb 2025

Verified traveler

Private but not as nice and luxury as you'd think

We went for the privacy, and we had that. But, the rooms were not clean. Especially the bathroom.
We also had a saga with the spa. We scheduled a message and when we arrived it was closed. The reception said they would be there in half hour if we can just wait. We waited and they didn't get there for over an hour.

Partner

10/10

Exceptional

06 Feb 2025

veronica

Great

8/10

Excellent

25 Jan 2025

Daniel

Michael in particular was incredibly helpful.

Partner

10/10

Exceptional

04 Oct 2023

Malky

It was a beautiful experience.
Thank you

Leisure Friends

10/10

Exceptional

01 Oct 2023

Haitham

They very good

Business_and_leisure Family

10/10

Exceptional

02 Sep 2023

DORON

The hotel was excellent!
Ghadeer who works at the reception was extremely professional and nice. She helped get us checked in early and made us feel at home.

Thank you!

Leisure Partner

10/10

Exceptional

15 Aug 2023

Joel

Loved

2/10

Poor

12 Aug 2023

itay

Horrible experience with Setai , it was 105 degrees outside and the air conditioning in our room did not work I asked the maintenance to fix it while I’m at the pool they said they fixed it but when i came back to the room it was like a stove inside the room , ask them to fix it 4 times and they was not able to do so, on the top of that the shower was blockage and the water got into the entire room when we took a shower.
When we finally wanted to leave the room we asked for transportation to the reception to do the check in and we waited 40 min but no one showed up so me and my pregnant wife had to walk 10 min in the heat to get there so we can finally finish with this nightmare .

Leisure Family

10/10

Exceptional

20 Jul 2023

David

We had a wonderful stay at The Setai. During our stay, the chef, Tzvi, was very welcoming and made our stay even better. I really appreciated Tsvi’s hospitality- he made sure we were enjoying our stay and it was great to see how passionate he was about his work. His food and service were top-notch and I would definitely visit the hotel again!

Leisure Family

10/10

Exceptional

20 Jul 2023

EYAL

The entire Staff was incredible, the life Gaurd Shemon wqs always going the extra mile. Tzvika the chef and his staff was always very friendly and accommodating. Eli, Nur, Sahar, And all the manawas always there to ask if we need anything.
Will come back again and again

Leisure Partner

10/10

Exceptional

12 Jul 2023

Alex

Disappointed

Disappointed with the check in and staff service. Unprofessional and rude staff.

Business

2/10

Poor

13 May 2023

Adi

Don’t go if you want peace and quiet. The hotel is noisy and disrespectful for people who are coming for quiet time with themselves. Overpriced

Leisure Partner

8/10

Excellent

10 May 2023

Michael

Beautiful hotel, but staff are not professional and for the price I expect more.

Leisure Partner

6/10

Pleasant

08 May 2023

Benjamin

The private pools and jacuzzis aren't that private. I was gaslit about an \"upgrade\" from a private pool to a jacuzzi.

4/10

Poor

07 May 2023

A

This hotel needs good management. The grounds are shabby and the rooms
Are clean but worn. The staff never smiles. We had to tell a manager to clear some tables for others to sit. Not we’ll run.

Partner

6/10

Pleasant

31 Mar 2023

Verified traveler

Worst service we have ever had anywhere ever!

Friends_and_family Family

2/10

Poor

19 Feb 2023

SAMUEL

My view was blocked by overgrown not taken care lawn nothing like the pictures....was promised to put me on the second floor, and whenever i checked on the change they kept saying later.... very upsetting

Leisure Partner

10/10

Exceptional

05 Nov 2022

Chaim

It was excellent!

Leisure Family

2/10

Poor

23 Oct 2022

avner

Worst service in beautiful setting

Setting is beautiful…. That being said the service was absolutely horrendous.

. Check just demanded passport , no pleasantries or information related to hotel.

. A cart takes you to the room , driver / bellboy didn’t even offer to bring luggage to the room, he just dumped luggage and left.

. Spa is a whole story , but in short treatment rooms open right up to public area. No robes, towels , slippers offered. If you as they do have lockers. Wouldn’t allow us to put treatments on our room. Same as other staff … no information offered zero customer service.

. Pool - no one man’s a towel or lounge chair area. We found a waiter and he said there are no more lounge chair covers available. Looks like they lay them out in the morning and leave form there. Waited a half hour for a menu and then no one returned to take an order. On the way out we asked the serve what was going on …. He said better to get a drink in the lounge.

. We head to the lounge, sever openly yawn upon our order ( simple straight forward glass of wine and salad). Asked for olives three times and they came out 45 min later.

. Morning breakfast coffee was served in cheap disposable cups. ( keep in mind rooms were close to $800 a night ).

. Decided to sit in our balcony and juts relax there. Within 5 minutes the cleaner for the room next door threw buckets of water on the half wall that divides the rooms. I got covered in dirty ( sponga) water.

. Maintenance Is terrible.

Partner

6/10

Pleasant

07 Oct 2022

Yehuda

Not like it was in the past

Leisure Family

4/10

Poor

29 Aug 2022

Rebecca

The property was very far from everything and the staff was EXCEEDINGLY Rude and not accommodating

Leisure Family

8/10

Excellent

28 Aug 2022

Chaim

Awesome breakfast

Leisure Partner

4/10

Poor

12 Aug 2022

Marni

Do not waste your money! We had great expectations for this hotel. The rooms and bathrooms were not well maintained, the staff and service were not the standard of a 5 star resort. Most of the staff were unable to communicate in English. We travelled with 3 teenagers and were told one of the rooms would have 2 twin beds and a sofa bed. The room had a king bed (which we were told could be split) and they were unable to do so. The gym had dirty towels and garbage on the floor. This was the first time staying at a Setai resort and will likely be the last.

Leisure Family

2/10

Poor

01 Aug 2022

Shirley

Service was terrible on every level; rooms were not clean. The property management is not an accurate representation of the Setai Brand.

Leisure Family

2/10

Poor

25 Jul 2022

Oriya Yakot

Property has serious deferred maintenance throughout. Dirt debris throughout. Almost feels good that captain abandoned ship. 3 star at the best.

Leisure Family

4/10

Poor

22 Jul 2022

Shachar

Ok or maybe less

Bad value for money
Chexk in at 4 PM check out at 11 AM

Partner

10/10

Exceptional

22 Jul 2022

Nave

Great

Great hotel, we will definitely be back

Partner

2/10

Poor

21 Jul 2022

Oriti

Worst place ever! So dirty, bad service, couldn’t eat foe 2 days after I saw the restaurants.
It is a shame for such a “luxury” place like this.

Leisure Family

10/10

Exceptional

14 Jun 2022

Eli

It’s an absolute beauty of a place

Business_and_leisure Pet

10/10

Exceptional

23 May 2022

Rachel

Amazing

Leisure Partner

4/10

Poor

18 May 2022

SHAI

Very disappointing experience

It was a disappointment.
The service was horrible, it feels like no body cares to make you feel comfortable.
I needed to ask 3 time for slippers! cus we didn’t have in our room, like we should’ve. While we were having dinner they fixed the clogging in our shower, and when we came back to the room the place was a mess! There was shoe traces all over the bathroom floor, and a dirty towel just lying there.
We called the reception to tell them about it but no body came to clean! In the end my partner cleaned it. We were very disappointed. Very.
The whole atmosphere is unpleasant, and the place is horrible maintained.
The price you pay is very high and it’s really not worth it!
DON’T GO THERE.

Partner

2/10

Poor

04 Feb 2022

glenn

don't stay here

very poor
public areas beautiful
restaurant breakfast and dinner great
room not clean when entered, dust and dirt on floor
not sure that sheets were clean, sheets very wrinkled
room horrible, shower leaked all over bathroom
lamps and light fixtures broken and unusable
could hear everything from next room

Friends_and_family Family

10/10

Exceptional

23 Jan 2022

sholem

Its one of the nicest places I've ever been, the service is top.............. its very clean, the spa is amazing, the food out of the world! and there trying there best make it better and better.

Shutout to Dina and Daniel and the whole staff for taking care of us, we recommend any one to check out this place.

Business

10/10

Exceptional

28 Oct 2021

Chantal

This place is paradise

Partner

2/10

Poor

24 Oct 2021

Sam

Worst hotel in thr world

The worst food service and logistics of any comparable luxury hotel in the world. Literally the worst. I give a grade of an “F-“!!!!
Served no lunch available until 1:30 pm and then it was either a very limited 5 item dairy menu including a pizza made in a little machine like you see at a crumby movie theatre. Of the remaining 5 items, 2 they didn’t have.
The other menu was hamburger or chicken finger and fries..that’s it. At a luxury resort it was literally like what you get attending your teenaged parents night back to school at a high school. This was in thr beautiful Gallilee region of Israel with incredible fresh produce and world class chefsZ . Totally inexcusable for a motel 6 let alone a luxury brand like Setai.
Then it got worse. They refused to let me charge it to my room and i had to walk back to my hotel to get a credit card..outrageous and infuriating. When I Went to the front desk to complain and give them my Amex card because the crumby waiter said there was no credit card on file and that was why I could t charge it to my room, the front desk refused to take Amex so I had to walk back 200 yards tk my room to get a Visa card and walk back 200 yards to the front desk again just to have a visa on file to charge a movie theaters quality junk food to my room. The hotel manager tried to create some ridiculous excuse about Amex cards have unlimited charge and therefore pose a security risk to me. That was a pathetic excuse. My guess is the hotel did it want to p

Friends_and_family Family

6/10

Pleasant

29 Aug 2021

Verified traveler

Facilities in horrible condition, room was filthy and had a strong mold odor

Friends_and_family Family

10/10

Exceptional

28 Aug 2021

Itsik

קיבלנו את החדר שהיה נקי מאוד ומסודר
נשמח לתת צלש לדינה הסמנכלית, שפגשנו במקרה בדרך לחדר ועזרה לנו להגיע עם המזוודות, שלחה לנו פינוקים לחדר ובכל זמן השהות שלנו דאגה והתעניינה בשלומנו.
בנוסף האוכל היה ברמה גבוהה, מאוד אהבנו.
תודה

Friends_and_family Family

2/10

Poor

07 Aug 2021

Verified traveler

Not what I pay for bad service overcharge not clean

Leisure Family_with_children

2/10

Poor

18 Jul 2021

Sgay

להתרחק!!!

להתרחקקקק
קודם כל המחיר שכתוב פה למרות שהוא כולל מיסים מבחינתם זה לא כולל ודורשים עוד מעמ
השירות גרוע ברמות יושבים בבריכה ואין מגבות ואין בר בבריכה אין מלצרים אין מים אין כלום
החדרים מלוכלכים כתמים על הרצפה כתמים על השטיחים
הארוחות סבבה אבל בוא נגיד שזה לא משתווה לאילת
הייתם חושבים שבשביל מחיר כזה יהיה להם אכפת מהלקוחות אבל השירות הכי גרוע שנתקלנו בו והיינו בהמון מקומות כל מי שפגשנו במלון רק התלונן באמת על הפנים ולא שווה את הכסף
הדבר היחיד שנחמד זה הבריכות הפרטיות אבל אם אתם רוצים לקבל משהו לחדר זה שעה עד שהרום סרוויס מגיע
וכשהגענו הבריכה הייתה מלוכלכת עם שיער צף בפנים והיינו צריכים להזמין ניקוי
גרוע גרוע גרוע

Friends_and_family Family

10/10

Exceptional

07 Jul 2021

Verified traveler

very good

Leisure Family

8/10

Excellent

22 May 2021

Verified traveler

Beautiful hotel service not good enough

Partner

4/10

Poor

20 Apr 2021

Verified traveler

In the evening, when I turned to wash my hands, the tap just came out of place and everything was flooded. We called the hotel’s service, they sent an employee that told us that maintenance employee in this hour and there is nothing to do. We just went to sleep with a flooded room!

Leisure Partner

8/10

Excellent

24 Mar 2021

sara

מיוחד אך עם פגמים קטנים

מלון טוב בסך הכל,שירות טוב ומלון יפה.
אבל המלון הוא מלון ספא ולכן בלילה כל הדרך לחנייה חשוכה ומוארת ע\"י ספוטים קטנים במרצפות.
אין תאורה באזור הג'קוזי בערב, חשוך ולא ניתן להשתמש בו.

Partner

2/10

Poor

18 Feb 2021

Verified traveler

Terrible place

The service was terrible, everything help we asked for they told us they will get back to usbut never came.

The rooms were not clean.

Don't come to this hotel

Friends_and_family Family

2/10

Poor

15 Feb 2021

Verified traveler

Expensive and not worth it

The hotel was run down and not being kept up. Even though pool was closed it was filthy with littered with trash. The hot tube was in desperate need of refinishing - the wood stain was peeing off into the water making it dirty.

The covid room service menu was horrible - a choice of four options and only one healthy selection. There was no breakfast choice but it was a nice meal- better than the dinner.

Overall it cost way to much for what it is. Without all the amenities the price should have been half of what it cost.

Friends_and_family Family

4/10

Poor

30 Dec 2020

Nir

Big disappointed!

Indeed the overall place and rooms looks very nice but...
the jacuzzi is not clean and probably there is a huge amount of chlorine that ruin our bathing suit - no one told us that. Mind you that there is no privacy !!!

the other disappointment was breakfast - yes we are in the Covid-19 days but it was a shameful to call it a breakfast. nothing was really fresh, no variety - hospital food was better (from experience). I've tried to call reception 10 times during 1hour with no answer !!! the hotel didn't even better answering an email I've sent them.

I don't know what happened to them - maybe the management has changed. I will never go back.

Partner

8/10

Excellent

24 Dec 2020

Verified traveler

Great room, but that’s it.

When we arrived for the check in, I ask’ed about extending our stay for one more night and the lady at the front desk send me to call the reservation number which I did, I told here that there is no answer and she said she couldn’t help me which was weird. After a 30 minutes of waiting for the call the call hanged up.

We asked for water since the hotel is far a way from any store, and they want us to pay for water or “drink from the toilet tab” we where shocked since it is a luxury hotel Corona/no Corona you need to supply us water even if it’s from a far culler.

In the morning for breakfast we got a very embracing breakfast which I wouldn’t serve even at my home. There was no agg!

Partner

4/10

Poor

13 Dec 2020

Ifat

Staff was indifferent

We took a room with a private pool and was told it can be heated, well - water were cold, I asked for 5 times for someone to come and water temperature - only after 5 requests someone came. In addition no want told us that on Saturday breakfast will only arrive to the room between 09:30 and 11, so we waited for it starting 08:00 (to when we originally ordered it) - it ruined our plans for that day. In general there was a feeling of indifference from the staff- which I didn’t expect in a hotel with this rating

Friends_and_family Family

2/10

Poor

08 Dec 2020

Verified traveler

I will never visit this hotel again.

The hotel was not functionung and neglected. we have waited 4 hours to receive the room that, until we despaired. Every few minutes some ather guests came to the front desk to complain about something else. No willingness from the hotel staff to come towards the guests. pure shame. A weekend that was supposed to be a nice vacation turned into an unnecessary trip and a horrible experience. I will never visit this hotel again.

Partner

6/10

Pleasant

02 Sep 2020

Saleem

We were on a vacation with our friends, we were just shocked how terrible the services are, no waiters by the pool bo bartenders no one to help you, the rooms are rarely cleaned, our room was with a private pool with no lights beside the pool to even swim at night or just chill by the pool, definitely does not worth the price, you pay for a 5 stars hotel while you get 1 star service and even worse. Definitely wont be back.

Friends_and_family Friends

10/10

Exceptional

23 Aug 2020

Uzi

טוב מאוד

בסך הכול היה טוב מאוד. ניתן לשפר את רמת הנקיון. השירות מדהים.

Partner

10/10

Exceptional

06 Aug 2020

Verified traveler

loved every minute there

fabulous. the place was gorgeous, the rooms and dining area were perfectly cleaned, and the staff was lovely. they went over and above to make sure we were happy. we stayed in a room with a private pool, which was really nice to have. it is hot and humid in august, so you are going to want to stay wet, and hang out all day in the pool. water is warm and inviting. as wonderful as it is, it is still israel. that means cats underfoot at dinner and loud kids/crying babies. but that can all be avoided with the private pool. perfect for privacy and the corona era. we went on a 2-night romantic trip, and it could not have been better. also excellent for families. we will definitely be back.

Partner

2/10

Poor

10 Dec 2019

Verified traveler

Nice facilities,awful maintenance, pool temperature was freezing,not recommended

Friends_and_family Family

2/10

Poor

22 Oct 2019

Verified traveler

Disappointing

Partner

6/10

Pleasant

14 Oct 2019

Verified traveler

Lacks cleanliness

The hotel is dirty!!! They need to clean rooms better.

Friends_and_family Family

10/10

Exceptional

31 Aug 2019

Leah

We just stayed at the setai sea of Galilee, we made a 2 night booking and loved it from the begining starting with a nice and warm service/welcome by Eden from the receptionist. The property and the rooms are gorgeous and kept up very clean, really met our expectations. We had such a great time that we extended our stay for another night and got upgraded to a pool room, everyone there was so nice, great staff delicious food and unbelievable grounds
Highly recommended
Hoping to return next vacation

Self

10/10

Exceptional

19 Aug 2019

Bandofsouls

Best hotel I’ve ever stayed in.great food and staff.

Leisure Partner

8/10

Excellent

03 Jun 2019

marcus

it is an amazing place

Partner

8/10

Excellent

27 May 2019

Verified traveler

An amazing hotel but because of the sea of galil a lots of mosquitos and other creatures

Friends

4/10

Poor

29 Apr 2019

Josh

Beautiful hotel! The worse service in the world!! they really don’t care about you... this was my second time and both times they just don’t care.. if you ask for anything like a drink to your room or to finally deliver the crib you requested when making the reservation... I had to followup 4 times and ended up getting the crib at 12am ! (10 hours later) I asked them for a late checkout due to my inconvenience but they didn’t care at all.. like I said great hotel but be ready to be treated terribly...

Leisure Family_with_children

10/10

Exceptional

19 Feb 2019

Verified traveler

Amazing, amazing, amazing! The room was perfect and the private pool was really a great amenity. We used the spa, breakfast, bar and all of them were really above and beyond. The staff was so nice and accommodating. Felt like we were the only people there it is laid out so perfectly.

Leisure Family

10/10

Exceptional

13 Feb 2019

Verified traveler

Setting, style and ambience were amazing. Bwing on ground level while it was raining was a but frustrating, rain water came in under our room door

Leisure Partner

10/10

Exceptional

10 Nov 2018

Verified traveler

Great hotel, best hotel in Tiberia for sure (One of the best hotel in Israel), We booked Half Board and it was perfect!
The room was big & beautiful :)

10/10

Exceptional

28 Oct 2018

Dan

Peaceful and gracious setting. Pristine views and helpful staff.

10/10

Exceptional

13 Oct 2018

Daniel

A+

Beautiful setting, great service and delicious food!

Partner