Name: Leonardo Royal Ibiza Santa Eulalia
Address: Calle Pou Roig, Nº 1, Santa Eulalia Del Rio, ES

10/10

Exceptional

25 Jul 2026

Michael

Brilliant holiday, perfect for a family. Lots of entertainment which the kids loved. Excellent food and drinks.

10/10

Exceptional

21 Jul 2026

brian david

Excellent hotel and great location.

6th time in just over 3 years! Perfect location for those with young families.

Broad range of meal options and typically something for everyone.

Apartment is kept well maintained and clean. Service is regular and well attended.

Family_with_children

4/10

Poor

11 Jul 2026

FABRICIO

This is not a 4star hotel.

10/10

Exceptional

08 Jul 2026

Kevin

The hotel is really nice, always clean and tidy, and the food was tasty.
It's location to the beach was good, and only took a few steps to be in the sea, or a 3-4 min walk to be in the main part of the town.
Lovely views and good facilities

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Cristian

Most things were fairly good but the AC not working in the room and little to nothing done to fix it, after I called, was a big problem for me as I got little to no sleep the 3 days I was there.

Family_with_children

10/10

Exceptional

19 Jun 2026

Hugo Sebastian

Staff atento y empático

Family_with_children

10/10

Exceptional

18 Jun 2026

Barbara

Amazing holiday in the suites. Lovely room and pool. Great beach too.

Family

4/10

Poor

07 Jun 2026

Cloe

The food was honestly very poor and cheap quality produce. The rooms weren’t clean : coffee marks on the cupboards, grease marks on the surfaces, dirty kettle, floor was dirty with sand and clumps of dust. There were stains on the sofas too. The room look like they have been refurbished cheaply, wallpaper hanging off, very outdated kitchen appliances too. The plastic balcony railing is very dangerous and wobbles so please consider if travelling with young children. Most of the staff look like they don’t want to be there (except the cleaning crew who were lovely). The reception staff weren’t even able to tell us what the wifi password was and we had to ask for beach towels instead of being given them straight away at check in. Good pool facilities for children.

Friends_and_family Family

4/10

Poor

03 Jun 2026

Abigail

Overall the stay was ok but I wouldn’t particularly recommend. My husband asked the desk for water early one morning as the vending machine wasn’t working and they wouldn’t sell/give him any, and no local shops were open, so he was without water after going for a 10k jog. Everything else was generally ok.

Family_with_children

8/10

Excellent

01 Jun 2026

Talina

Todo fue excelente en el Hotel Leonardo Royal Ibiza, Santa Eulalia. Extremadamente limpio: las señoras de la limpieza son súper cuidadosas, limpian incluso debajo de las camas, las sábanas y el baño impecables. En cuanto a limpieza, todo perfecto. El trato en el restaurante fue excelente, la comida muy buena, súper variada: ensaladas, postres, bebidas, incluyen vino, cerveza, agua, refrescos. No hagan caso a los comentarios previos, lo recomiendo mucho. Pero les doy una estrella menos porque, en la noche, un hombre mayor fue muy grosero con nosotros :( es triste que por personas como él se tenga que castigar al resto del staff.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Chloe Violet

Nice pool, great kids area and excellent breakfast. Location was quite nice for a quiet holiday. However this was all let down by the accommodation itself. We were in the “apartments”, which was an ugly block of rooms just outside of the hotel. The room we had initially was on the 4th floor and smelt really bad and the bathroom was dingy and so we asked to move. We were moved, after an extended period of waiting around to walk to the right person, and were offered a “downgrade” to a room on the 1st floor of the same block. This room was much cleaner and the bathroom less dingy, however the front door didn’t fully shut. We did ask to be moved but there were no other rooms available in the entire hotel apparently for the three final nights. We went to the pool and came back to our apartment (which was next to the sunbathing area) fully open - the cleaners had either not shut it, or because the door didn’t close properly, they’d tried and it didn’t work. We booked somewhere else and left.

10/10

Exceptional

15 May 2026

Robert

Lovely pleasant hotel in great peaceful but convenient location. Great bus routes to local towns that are very cheap too. Nighttime entertainment is poor however so you’ll have to go elsewhere for this! There was a lovely singer on one night to our delight, but the staff had complete disregard for her, moving metal tables and chairs around making a right racket! Found this very disrespectful to the singer and the guests.

10/10

Exceptional

15 May 2026

Paula

Room was perfect with a partial sea view. The overall area is beautiful.

Partner

8/10

Excellent

07 May 2026

Julie

Good points: Location, cleanliness, staff, food choice.

Bad points: Small rooms, parking.

Friends

10/10

Exceptional

02 Nov 2025

dominic

A great place for a family break. Great location, well-equipped room with a great view from the balcony. There was a great variety of food for breakfast including omelettes and pancakes freshly cooked by the chef. Es Canar is a nice town with excellent beaches nearby (hotel pools too) and a good choice of restaurants.

Leisure Family_with_children

10/10

Exceptional

02 Nov 2025

Petr

Great staff, amazing hotel, sea view from the balcony. Hotel by the sea very close to the beach.

8/10

Excellent

29 Oct 2025

Mrs E

Location good as it’s close to the sea and within walking distance of a small town and has good public transport links to larger towns.

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Adam

Staff very friendly. Room kitchen cupboard and end of bath very tired looking and could do with upgrade or deep clean.
Other than that enjoyed our stay

Leisure Family_with_children

8/10

Excellent

27 Oct 2025

Serkan

Its was a nice holiday and ideal if you have kids but food is poor plates are dirty so dont have high expectations

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Victoria

Lovely stay fr

8/10

Excellent

16 Oct 2025

Julie

Nice size apartments with good size balcony

Leisure Family

6/10

Pleasant

14 Oct 2025

Krystal

Staff were rude

Leisure Friends

10/10

Exceptional

13 Oct 2025

Joyce

Apartment was very clean. Beach view was good

Leisure Partner

4/10

Poor

08 Oct 2025

Peter

Everything was good , the rooms , the housekeeping, the maids . The thing that lets it all down are the staff in the kitchen , the food every lunchtime was cold even fresh food they brought out was cold , in the end we stopped going for food .

6/10

Pleasant

05 Oct 2025

Francesca

Lovely views, lovely reception.
Our room wasn’t very clean when we arrived and very basic.but it was fine for what we needed. would have liked a mirror other than the bathroom. Staff very friendly and pool area nice but small!

Leisure Family

2/10

Poor

01 Oct 2025

Peter

The accommodation is lovely but if you do half board the food is cold we had 10 nights 1/2 board and only had 2 meals need to really improve the food being hot not just warm very dissatisfied with the food sadly because the hotel and facilities are good but never mind

Leisure Partner

6/10

Pleasant

23 Sep 2025

Rebecca

I would say the hotel is more a 3 star than 4 star. The suites are tired in places but a reasonable size. If self catering, there appeared to be everything you need but we didn't need it. Suites are in a separate building, although they did have access to a separate pool which was quieter than the main one. The staff were very friendly and helpful, the team in the restaurant worked really hard. Food buffet was okay, constantly topped up and a choice that would suit most. Overall the holiday was good, but the hotel didn't live up to 4 star expectations which was a little disappointing. Nice location away from the harbour but only a ten minute walk away. Shops and beach as very close so a good base.

Leisure Partner

8/10

Excellent

18 Sep 2025

Daniel

One bedroom apartment

Stayed at the one bedroom apartments, great sea view, friendly staff particularly bar staff at the rose bar. Comfortable bed and 2 comfortable sofa beds in living room area, spacious bedroom, nice balcony. Only negatives are no tv in bedroom, walls are a bit thin and no mirror in the bedroom. Overall a pleasant stay and would stay here again.

Friends_and_family Family

8/10

Excellent

16 Sep 2025

Shah

Good value for money and would highly recommend it.
However the staff do need to be more patient and not be so speculating.

Other than that lovely place very family based.

Thank you

Leisure

4/10

Poor

15 Sep 2025

Jayson

Don’t stay here

This is not to our liking, the floor in our room was not cleaned as my feet were dirty after 30 minutes of walking bare foot. The bathroom was horrible and had mold in and on the bathroom ceiling. Good thing I only stayed 1 night. The check isn’t before 3pm and check out is 10:30am so you don’t even get your 1 full day but you pay for a full day. The pool is over packed and no bar open by the pool ect.

Partner

4/10

Poor

06 Sep 2025

Kathryn

This hotel claims to be 4-star, but the service and experience were anything but.

From the start, booking was a headache. I booked through Expedia as it was much cheaper than booking direct. The room pictured was misleading, and even though the hotel admitted fault and Expedia explained the hotel chose their pictures when I raised this, both the hotel and Expedia just bounced accountability back and forth. Even after paying to “upgrade” more, the room provided was still not as advertised. When I complained, the staff simply shrugged their shoulders. Then look confused that I’d like the tiny sofa bed made up.

The concept of all-inclusive here is a joke. Towels? You have to pay to change them. I’ve never stayed at an all-inclusive where this has been the case — enough said.

Bar service was equally poor. Staff were rude, inconsistent, and acted as if serving a drink was an inconvenience. To top it off, at the end of the day I was suddenly told I had to pay for the cup my drink came in — despite not being charged for it all day. When I questioned this, the female member of staff glared at me and snapped “you have to pay.” The male staff member just shrugged and said “mistakes happen but now you have to pay,” before rudely serving the person behind me. Not exactly 4-star hospitality.

The morning we were leaving, we went for breakfast early as we had to checkout. My toddler being a toddler wasn’t a fan of eating. As we

8/10

Excellent

04 Sep 2025

Robert

Nice suite apartments, not huge but enough space for family of 4. We enjoyed swimming in the suite pool as less crowded and wasn’t a problem to walk across the road to get breakfast. Beach, small shops and restaurants all conveniently located within walking distance.

We were half board so had breakfast and dinner. Ok range of food and self service drinks, wine and beer included. Some plates and glasses could be washed better.

We arrived 12pm but couldn’t get our room until 2pm. Checkout is quite early at 10:30am but they have courtesy showers and towels which was nice (bring your own soap).

Overall, nice stay and suites+half board was good value for money.

Leisure Family

8/10

Excellent

03 Sep 2025

Sue

Clean rooms and hotel.

Leisure Family

8/10

Excellent

01 Sep 2025

Adriana

Nice quiet family oriented place.
Rooms are nicely decorated.Beach is ok wth some spots of seaweeds.Be prepared to pay 25 Euro for 2 lounge chairs and umbrela for a day.We found beautiful beach nearby walking distance.I liked the town with shops, restaurants and night club 10 min.walking.You could also take boat ride to different cities and Formentera Island.I recomend that.
We had a half board what was plenty for us.The buffet was delicious with lots of options even for vegetarian.Big selection of fruits and salad bars.House wine red,white and beer where on tap.
Owerall it was nice resort I just missed some entertaiment for adults.

Leisure Family

10/10

Exceptional

26 Aug 2025

Oliver

Great stay

8/10

Excellent

21 Aug 2025

Verified traveler

Decent self catering accommodation

Stayed in the apartments on the 4th floor. It was nice to be away from the main hotel.
Apartment was clean & spacious, a perfect base for self catering.
Only downside is luggage storage, it is unlocked and our party ended up having their buggy stolen/borrowed from it. The parents who walked through reception with it explained that the hotel had said they could borrow it, the hotel said it was a misunderstanding!

Friends_and_family Family

8/10

Excellent

19 Aug 2025

Geraldine

Great hotel, lovely buffet ( breakfast and dinner), although the staff jump to clear your plate as soon as you put your fork down even if you are not finished getting some food.
The hotel is great and we had a good stay . It would have been even better if the large group of French people had been more discreet, considerate in the pools and not as loud . This is obviously beyond the hotel’s control.

Leisure Family

8/10

Excellent

18 Aug 2025

Maria

Good

Leisure Family

4/10

Poor

15 Aug 2025

Robynne

Location is great. Definitely NOT a 4 star property. All-inclusive is exclusive of a lot of things. Make you pay a plastic tax at the bar. Staff are miserable. Food is very limited, for a full resort only had half the buffet open. Overall not the 4 star experience you are used to when travelling. Would not go back unless some big changes for the good are made!

Leisure Family

8/10

Excellent

15 Aug 2025

Christina

The staff at this property are absolutely incredible. They make sure you feel welcome & comfortable and will go out of their way for you. The property is clean, updated, and well maintained.

I did take a star away for cleanliness because our bed comforters did not appear to be washed before we got there or during our stay. I didn’t bother to inform the staff because they were clearly working hard & so kind. Also, the “clean” dishes in the restaurant often had food remnants on them, but you could always find a clean one.

The internet was amazing & I was able access it from the beach. My phone never lost speed or connection during my stay. I hope to be back someday!

Leisure Family

8/10

Excellent

09 Aug 2025

John

Entertainment for 14 and 12 year old poor. Bar poor standard of drinks for cost of AI. A real glass would have been nice at night time.

Leisure Family

10/10

Exceptional

08 Aug 2025

Craig

Brilliant family holiday.

Friends_and_family Family

8/10

Excellent

07 Aug 2025

Charlotte

Family friendly, clean, plenty of activities

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Leah

Was great, my only thing was only cocktails on all inclusive were the pre made ones and they did not taste great! Also night entertainment finished early if it was on at all as didn’t see any when I was there but I only had long weekend. Wished snacks were available a little later too! Staff were lovely, rooms cleaned daily and pool area immaculate. Location is great and breakfast had plenty of choice though did feel dinner could’ve had better hot option. Overall though loved the holiday and would definitely return!

Friends_and_family Friends

10/10

Exceptional

23 Jul 2025

Carly

Clean rooms comfy big beds, great value for the money great little cove to snorkel at the back of hotel perfect for a family holiday close to hippie market
Shame the entertainment is not outside at night restraunts and bars within walking distance how ever if you want to go to San Antonio in the evening the taxis are not reliable at night they don’t turn up especially on a Friday

Leisure Family

8/10

Excellent

20 Jul 2025

Verified traveler

great location although loud entertainment across the bay, room is good. Unexpected massive parking charge per night.
big family hotel otherwise

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Guillermo

Nice place good food

Partner

6/10

Pleasant

12 Jul 2025

Fred

An average place. Nothing really spectacular.

Property shows its age especially in the room we stayed in.

Leisure Family

6/10

Pleasant

08 Jun 2025

Helen

I never leave reviews, but in this instance I feel it’s right to. POOL - Not terrible. The pool beds are very uncomfortable, the pool water smells like cheese and the pool area is incredibly slippy. The pool only opens at 10am yet by that point the beds are all reserved and are crammed in very close.
FOOD- lukewarm odd mix of food, anything cooked in water had a strange taste. Guests coughing and touching all of it too.
ROOM - Broken TV which we reported and was fixed. Fridge didn’t work, patio is tiny and was on a flat roof which had dog or human mess on it. Flashing light in corridor outside the room, no water for 4 hours on day 3. Noisy and paper thin walls. Room had no peephole to see what was going on and one evening someone was repeatedly trying my door handle. There is no chain lock or deadbolt either. We came back from a day trip one day and as the door shut behind us, it opened again to a guy claiming he needed to check the phone on the room, I hadn’t reported anything but it did highlight that the phone was also broken.
Add to this the fact that on day one we heard a lady complaining about a theft and signs, all over saying they take no responsibility for belongings I’m shocked that this is classed as a 4* hotel.
Our usual hotel in Santa Eulalia is far nicer than this, our decision to try something new didn’t work out, I’d recommend people look somewhere else

Leisure Family

8/10

Excellent

05 Jun 2025

emma

Stayed in suites

8/10

Excellent

04 Jun 2025

Mike

Ibiza May 2025

The hotel was nice but the room was a little tired and only one lift was working throughout our stay. Lighting in the living area was poor and it was disappointing to have no entertainment in the bar on a Saturday night. The bar was consequently nearly empty.

Partner

4/10

Poor

03 Jun 2025

Annette Annmarie

The hotel is beautiful, but the staff was unfriendly. I felt that their treatment was biased against me as an African American. They appeared to treat white guests better than us.

Leisure Partner

4/10

Poor

01 Jun 2025

Matthew

The booking was for the hotel but they tried to move us to another less desirable building

Friends_and_family Family

8/10

Excellent

22 May 2025

Mary

Great hotel for young families

Mostly great family hotel. Excellent breakfast! Only problem is uncomfortable sun beds and selfish people putting towels down at 8am.

Partner

8/10

Excellent

21 May 2025

Jason

Stayed before
I like it there
Easy and peaceful

10/10

Exceptional

20 May 2025

ANUDEEP

This is a great property with everything for adult and kids entertainment , beach adjoining the property, best sea views , kids club, pool, sun beds , song n dance entertainment for kids , good food , kids club with games and movies for kids .snack bar and rose bar access is worth it with all kinds of unlimited food and drinks for everyone.

Leisure Family

10/10

Exceptional

14 May 2025

Caroline

Stafff very helpful and polite
Resort very clean

Leisure Self

10/10

Exceptional

06 May 2025

Marcin

Cool place

Leisure Partner

8/10

Excellent

21 Nov 2024

Simon

My wife got stuck in the bathroom due to a faulty door.

It took over an hour of me harassing the hotel staff to get maintenance that was dealing with a broken elevator.

I pointed out no one was actually in the elevator, and in the event of a fire, my wife would be trapped.

The manager was dismissive and didn’t care.

The man at the desk was sympathetic but obviously not able to override his boss.

Eventually a man came and broke the door and the frame to get her out.

Whilst we was given a new room, no compensation or upgrade was offered despite the hotel being less than capacity.

Everything else was fine. Good food, drink, clean and staff good at other times. Comfortable facilities and decent pool.

Leisure Family

10/10

Exceptional

29 Oct 2024

Carrie

We were a bit sceptical about the hotel after reading reviews about the food and rooms. We stayed six nights and upgraded to all inclusive. It was myself, my 14 year old and my 11 year old. The hotel is located in a small quiet bay where you can walk to restaurants and shops where you can potter about. The all inclusive food had a great selection with plenty of fresh meats, fruits and salads. The snack bar served fresh food throughout the afternoon. The room was clean and the beds comfortable, the hairdryer in the room was faulty when we got there and was quickly replaced. We throughly enjoyed our break. All the staff were friendly and helpful and we can not fault any of them. I would definitely come back.

Leisure Family

8/10

Excellent

25 Oct 2024

Doreen

Good food very clean and comfy rooms

Leisure Partner

10/10

Exceptional

15 Oct 2024

Anthony Bilal Akbar

Wonderful hotel and the location being so close to the sea was perfect!

Leisure Friends

10/10

Exceptional

12 Oct 2024

Jill

Great food , great staff , great rooms . 5 star at every point

Leisure Partner

6/10

Pleasant

10 Oct 2024

Lionel R

Wish pool was warmer and hot tub in property and all inclusive finish at 11

Leisure Family

10/10

Exceptional

06 Oct 2024

Daniel

Great Hotel, Amazing Stuff, Amazing Food!!!Beautiful location.

Leisure Friends

6/10

Pleasant

04 Oct 2024

Silvia Susana

We stayed for 4 days for a romantic long weekend away. The location is beautiful with the most beautiful walk alongside the seaside.
The hotel pool is perfect, sits on the beach and has a bar.
We booked with all inclusive but were disappointed with the food quality. It’s not restaurant quality, more canteen quality. Breakfast was very good.
I found the hotel ideal for families . They have the suits that includes a kitchenette with all utensils and equipment - that was impressive.
The room lacked comfort including linen and mattress. There were no blankets and there was no decor. The walls were dirty, the bedroom felt cold and sad. bathroom needed a good cleaning and revamp. Floor felt dirty too, couldn’t take my shoes off . I wouldn’t go back for a romantic gateway, but I recognise that is ideal for families with the facilities offered and pricing.

10/10

Exceptional

22 Sep 2024

Mary Philomena

Check in was very easy. Reception staff very good.
We didn’t need our room cleaned every day but when we spoke to house staff they would clean our room. A bonus having a fridge in room.
Restaurant staff are work very hard & quick to clear plates away.
Bar staff work very hard. It’s a shame people don’t return their plastic glasses to bar. Tables could be wiped down more often. Well done to Javi & all bar staff.
We have stayed at the hotel before & will hopefully be coming back next year.
Thank you.

Leisure Partner

6/10

Pleasant

18 Sep 2024

Amy

Lovely location but hotel rooms tired and small. We paid for superior sea view but no bigger than a normal room and very tight with a cot in, had to climb into bed from the bottom. Under the beds really dirty - baby kept throwing toys under. Coffee and tea never re stocked in the whole week. Not enough umbrellas in the children’s pool so unable to sit there.

Leisure Family_with_children

4/10

Poor

16 Sep 2024

Trang

It was not a nice stay at all. Not only everything in the room was broken - fridge, safe, AC, but many unpleasant events occurred - 2 days in a row there was a broken fire alarm - in the middle of the night, several times it was loudly beeping (we traveled with a baby who was super scared) - then many people with babies went down to the lobby - we received no information for what to do or what happened, after several hours later (around midnight), the hotel staff just turned off the whole power fuse (not safe at all !!) to dissolve the crowd. Some staff members were very nice, but some were very uncomfortable (Cherry) - is it really a problem to borrow a bowl for the baby? Overall, I was not happy with my stay.

Friends_and_family Family

8/10

Excellent

03 Sep 2024

W

Great hotel for family. Would stay again

Friends_and_family Family

6/10

Pleasant

30 Aug 2024

Leire

La limpieza de la habitacion nefasta.

Leisure Family

10/10

Exceptional

30 Aug 2024

Lisa

Arrived late for a 5 night break with 2 kids aged 4 and 8. We got private transfer with ibiza transfers very efficient. Check in on arrival was easy and clear and everything is pretty well laid out and self explanatory. We were in the Apartment Suites building which is left out of reception then right about 1min walk. Room was impressive! I wasn't expecting much after reading the reviews about the sizes of them but we were happy with our side sea view quadruple suite. The apartment had a \"double\" room with lots of wardrobe space and dressing table etc also a sleep pack with an eyemask and earbuds. Nice sized bathroom with shower over bath and some toothbrush and paste packs as well as a hair/body wash. The kitchenette was well equipped with large fridge, a kettle, toaster, microwave and some pots and pans cutlery etc. Also 4 small bottles of water complimentary. The lounge area had round dining table for 4 and both sofa beds were made up for the children. The room had a nice large balcony too. Overall it was clean no issues the whole time with cleanliness in the hotel.
As we arrived so late approximately 11pm we dumped our bags and went looking for some food. Found a bar near the kids fair that was serving full menu to eat in or take away until 3.30am! Really easy and flat walk into the bars, shops and restaurant.
Breakfast(7.30-10.30am) in the hotel was faultless fresh and constantly replenished had a great selection of

Leisure Family_with_children

10/10

Exceptional

24 Aug 2024

pamela limongi

The kids club was so lovely
So attentive and friendly
See you next year xx

10/10

Exceptional

23 Aug 2024

Sonja

Great hotel for the amount you pay! Don’t listen to bad reviews, the staff are brilliant!

Friends_and_family Family

8/10

Excellent

22 Aug 2024

Orit Mutznik

We got the best view in the hotel which we very much appreciate. Staff was lovely as well. Took down a point for food diversity - eating the same exact food every day for a week was a bit too much and it's level could be improved but overall enjoyed our stay

Leisure Family

8/10

Excellent

20 Aug 2024

Wjatscheslaw

Das Hotel befindet sich direkt am Strand, man kann die Liegen dort kostenlos benutzen. Das Essen ist okay, nicht seht lecker aber ganz in Ordnung, es gibt viel zu Auswahl an Gerichten, Obst und Nachtisch. Leider hatte das Zimmer kein Doppelbett gehabt, nur 2 nebeneinander stehende Betten, die immer auseinander gingen beim Schlafen. Ich habe mindestens 5 Mal Bescheid gesagt, die wollten sie zusammentun, ist aber leider nicht geschehen, sodass ich einfach das Telefonkabel genommen und sie an einander angebunden habe. Ansonsten die Zimmer sind sehr sauber und die Zimmerausstattung sehr gut für ein 4* Hotel. Ist auf jeden Fall zu empfehlen.

Leisure Family_with_children

4/10

Poor

13 Aug 2024

Jane

Booked room only for me and teenage daughter with two twin beds. Checked in, got up to the room which only had one small bed. I went back to reception to complain but was told there isn’t another room available in a hotel of over 300 rooms, and that they have no idea why we have been given a room for a single person. They said they will try to get another a bed in but it will the next day so we will just have to put up with it. And I actually had to argue for an extra bed! Both me and my daughter are only 5 foot 2 and really struggled sleeping in this tiny bed. I can’t imagine what would have happened if it was a couple with a 6 foot man!!!! Reception offered half board as compensation but I said surely we should at least get all inclusive if we only have one bed, and they agreed to that. The next day I had to go to reception at 3pm as no extra bed had arrived. They apologised and phoned house keeping. And said if they can’t get another bed in the room (because it was a tiny room for a single person) then they will find us another room the next day. By the evening they had put an extra single bed in the room. But this had to go across the balcony door as the room was so small. So if we needed to get on the balcony we had to climb over the bed. Also the table that was in the room had to be moved opposite the bed that was already in there, which was a really tight squeeze to get past. I’m really disappointed at this hotel. Not a comfortable stay. Did not get what we booked

Leisure Family

10/10

Exceptional

12 Aug 2024

Mark

Smashing

Leisure Family

8/10

Excellent

10 Aug 2024

Thomas

Pleasant resort.

Pleasant hotel, good location.

Friends_and_family Family

4/10

Poor

27 Jul 2024

Verified traveler

Mediocre

The hotel itself is fine, however, the food is diabolical. We did only stay for four days thankfully. I am not a picky eater so I would’ve been happy with most foods but most nights it was disgusting, cold and made me actually sick. The entertainment isn’t up to much during the day and the pool is overcrowded. The one thing that is lovely is the views from the pool bar in the evening. The room was also cleaned very well each day too. The price isn’t cheap for this hotel I expected a lot more for what we paid!

Partner

10/10

Exceptional

26 Jul 2024

Lucyna

Beautiful location, by the beach, stunning views. Great choice of swimming pools, suitable for all family. Friendly staff, quick and easy check in and check out. Great entertainment for children and adults. Lifeguards by the pools, clean and spacious rooms. Short walk to town centre with fun fair, lots of restaurants and bars with life music. We loved our stay in the hotel and will definitely come back 😁

Leisure Family

8/10

Excellent

23 Jul 2024

Megan Jo

Family friendly hotel with nice pool, lots of activities and decent food

Leisure Partner

8/10

Excellent

21 Jul 2024

Corinne

If you want a one minute walk to the beach filled with families and or an older crowd this is a perfect location. Stayed here with the goal of laying out at the beach for two days. Beautiful water, beach was awesome.

Leisure Family

10/10

Exceptional

16 Jul 2024

Antony

Great hotel

Leisure Partner

10/10

Exceptional

06 Jul 2024

Graham William

Loved location, restaurant food and selection and quality of drinks. Pool area busy but enjoyable. Would be a struggle for families to get beds around pool in peak season. Plenty of other areas for adults to sunbath comfortably. Rooms are small.

Leisure Family_with_children

2/10

Poor

27 Jun 2024

Amey

Be careful!

Booked through hotels.com didn’t get the room we payed for didn’t have enough beds. Balcony was too small for one person to stand on and was given a faulty cot which wasn’t safe asked for another and was told the best they can do is a blanket for baby to sleep on the floor. Hotel reception staff extremely rude and hotels.com didn’t help either. The hotel said hotels.com sell rooms with the wrong description all the time so be very careful don’t want someone else’s holiday ruined like ours.

Friends_and_family Family

10/10

Exceptional

25 Jun 2024

William

Excellent value and very clean. The buffet was vast, but not much to write home about.

Business_and_leisure Family

2/10

Poor

25 Jun 2024

Samira

Basic

Leisure Family_with_children

10/10

Exceptional

24 Jun 2024

josephine

3verything was perfect

8/10

Excellent

19 Jun 2024

Verified traveler

Pleasant stay

We were sure what to expect as the hotel has mixed reviews but we had a room with a lovely view. The staff were friendly. The food was nice albeit a little repetitive but we didn't struggle to find anything to eat. The rooms are a little on the small side if you've got children in the room. The location is brilliant. Overall we were happy with our stay. There's room for improvement but it was better than we were expecting.

Friends_and_family Family

8/10

Excellent

07 Jun 2024

Glenn Andrew

Great location, quiet beach, good selection of restaurants for a short break. Good public transport links to other parts of the island.

Leisure Family

10/10

Exceptional

07 Jun 2024

Jason

Price
Area
People

10/10

Exceptional

29 Oct 2023

Lisa

Mini break with my son.

A nice room, great range of food, lovely location, staff were friendly and helpful.

Friends_and_family Family

6/10

Pleasant

30 Sep 2023

Atheena

One of front desk staff at the location was very rude. He was working the late night shift and yelled at me because I went in the dining hall to get coffee after the another front desk worker nodded for me to go in. When ordering a taxi you have to tell the front desk it takes forever

Leisure Friends

10/10

Exceptional

28 Sep 2023

rafael

Great hotel

Leisure Partner

2/10

Poor

25 Sep 2023

SAYED MOHAMED

This is a hotel where they scam customers.
I was there from September 16 to September 18 with my family consisting of 2 adults and 3 children from 12 years and under.
They put me in a room with a broken refrigerator. I had medicine with me that needed to be cooled and also bought food that needed to be cooled. Had to throw away all the food.
They wanted to have my medicine cooled at the front desk instead of giving me another room.
No one from the hotel called me back to discuss the situation with me.
To my even greater annoyance, the air conditioning did not cool.
Only the next evening did they send me a technician who confirmed that the air conditioning was not cooling properly.
Despite that, no response from the hotel.

Despite Expedia called them 3 times, they did nothing about my uncomfortable situation and the manager could never be reached.

They refused to give me another room under the pretext that they had other guests that were still due after I checked in.

Maybe I should have gone to the lobby and started cursing loudly.
Then I would definitely have had a good room. But unfortunately those are not my ways.

It seems like people are afraid to give you another room.
The customer service policy at this hotel is that of a cheap motel.
Believe me, I feel cruelly ripped off by this hotel.
In a good hotel they would have called you and at least given you other options.
The check-in Check-in alone took 45 minutes, even though there were only 4 check-ins before me.

Leisure Family

10/10

Exceptional

23 Sep 2023

Nolga

Very convenient and great places for family

Leisure Friends

8/10

Excellent

12 Sep 2023

Mohsen

The food was good. The room is not suitable

8/10

Excellent

11 Sep 2023

Sarah

Stayed for 7 nights. Room was quite tight for 3 but clean. Sofa bed was tired looking and mattress not especially comfortable. Unfortunately the cleaning service did not change the sofa bed linen. The walls are quite thin so can easily hear neighbour noise but on the whole there was very little disruption.
Staff in reception very helpful and welcoming. Nice touch of having iced water available.
Room sea view was lovely, however the 12-2 kids disco at the poolside was very loud, so if you want peace and quiet, best to be out at this time! The pool in general could do with a refurb. It's a great size and depth but smells very strong of chlorine and seems a bit dated. Note that the hotel state no reservations of sunbeds, which was a relief, although there were still a few people pegging their towels at 8am.
We stayed B B. Breakfast selection great. Gets busy after 9.30.
Hotel location great, good access to 2 beaches and nice area to explore.
Overall, we enjoyed our stay - the hotel was true to the photos and description.

Leisure Family

4/10

Poor

04 Sep 2023

Yvonne

Disappointing all round.

First impressions - on check in the receptionist Gala was unhelpful and unfriendly. No information provided on the hotels facilities. Sent us out of the hotel in the wrong direction on the hunt for our room which was in a separate building, we had to go back and ask again. Room was tired. No bar or facilities at the annexe building so you have to walk to the main building. Food in the restaurant was poor. Drink choices also poor for the All Inclusive package. Really disappointing all round. We ended up eating and drinking in the local bars and eateries. If you are going here, please don't waste your money. There are nicer places to go where staff are much nicer, food nicer and drinks nicer.

Friends_and_family Family