Name: Sinalei Reef Resort & Spa
Address: Siumu Siumu, Siumu, 00000, WS

10/10

Exceptional

14 Jul 2026

David

Exceptional tours. Staf were magical. Hope they can get recognised and rewarded!❤️🔥❤️🔥

Family

8/10

Excellent

13 Jul 2026

Michael

Great Resort right on the water. Beautiful Property. Ocean side restaurant had wonderful views. Breakfast in the morning was quiet and nice.

The biggest issue we had was that the hot water took 5 minutes or more to get hot. And it wasn't clear which way to turn the knob to get hot water. it seemed to change from day to day. We went to the front desk 3 times for this issue and it was not addressed until the end of the 2nd day...when we used a neighboring cabana to shower. Maybe this was a one time issue....but the hotel staff was NOT on top of it.

Also, the Cabana main room is air conditioned, but the bathroom isn't. This may be to add to the \"showering in the rainforest\" feel....but it meant it was difficult to get dry after a shower.
Generally, the servers tried hard. But service in all 3 Fiji resorts we stayed in on this trip was much more competent.

Overall a great place. And maybe the best place on the island. just needs the fix the bathroom issues and get better at service.

Friends

10/10

Exceptional

06 Jul 2026

Heidi

We had the most wonderful stay at Sinalei Reef & Spa Resort. The staff were incredibly friendly, welcoming, and always happy to help, making us feel at home from the moment we arrived. The food was absolutely delicious, and the location is simply stunning.
We especially loved the rustic charm of the rooms and the fact there are no TVs, it was the perfect opportunity to switch off, disconnect from technology, and truly relax. We couldn't have asked for a better place to unwind and would highly recommend Sinalei to anyone visiting Samoa!

Partner

8/10

Excellent

29 Jun 2026

Katalina

Very beautiful and relaxing stay

Partner

10/10

Exceptional

22 Jun 2026

Elena

We spent ten days at the resort and despite of a couple days of wet weather we had a wonderful time. The view from the restaurant was amazing! The tropical breakfast was very good . The Spa at the resort was excellent, especially massage and face treatment. The staff were very helpful and friendly. We had a wonderful holiday.

Family

10/10

Exceptional

10 Jun 2026

Karen

This is the loveliest place to stay. Very peaceful and the staff are most helpful. A special shout-out to Sil, who went out of his way to make sure we visited the places we should. Amazing.

Friends_and_family Friends

6/10

Pleasant

01 Jun 2026

myles

The pool and the food were good

Partner

10/10

Exceptional

27 May 2026

Ian

Very tidy and helpful
Would have been nice to have a cover over the shower area to keep out mosquitoes but it was ok did love the outdoors shower.
Really enjoyed the meals amazing
Would go back and stay

Friends

10/10

Exceptional

26 May 2026

Emma

As a woman travelling on my own I felt so safe and I didn’t meet one staff member that wasn’t smiling, checking in on me or giving me advise for places to go/see. The hotel assisted me with hiring a car and getting me to/from the airport which was very appreciated. The hotel also arranged for me to see a local rugby game, which I highly recommend, and they made sure I was taken care of from start to finish. The grounds and beach were beautiful and well maintained, my room had good AC and I also used their laundry service which was well priced and returned to me the same day. They also have complimentary snorkel gear which was great!

Self

6/10

Pleasant

24 May 2026

myles

Beautiful grounds, albeit somewhat littered with dogs. Small beach area, check in was extremely slow.
Evening meal was delicious.
However we would choose not to return.

Partner

10/10

Exceptional

19 May 2026

Jack

Staff were incredible and the amenities were perfect. Such an incredible location and the perfect week. Couldn’t recommend more went far beyond our expectations will definitely return.

Partner

8/10

Excellent

14 May 2026

Robert

Air conditioning good, and Gardens excellent, food choice limited... Should have unlimited wifi.

Partner

10/10

Exceptional

03 May 2026

Sally

We had a very relaxing week, lovely accommodation and staff. Great beach - turtles and rays not too far from shore. Sunny days. Would recommend, thanks!

Partner

10/10

Exceptional

27 Apr 2026

Sophie

Loved our stay at Sinalei Resort.
Staff were very lovely and helpful, were able to help us book a rental care right from their resort and had plenty of great recommendations.

Rooms were always very clean, air conditioning worked well.

Restaurant, food and drink options were great. We were very happy with the breakfast options provided including the daily local fruits.

Beautiful location with snorkeling right out the front - we saw turtles in the water every time we swum.

Couldn't recommend Sinalei more

Partner

10/10

Exceptional

25 Apr 2026

Margaret

Nothing to fault at Sinalei resort, very friendly staff, great room, cool AC in the room, large bathroom in ocean view room. No TV but no problem as it's meant to be a relaxing stay. Pristine private beach, deep swimming pool, excellent maintained gardens. Food used fresh ingredients and restaurant quality, very delicious and great presentation.

Partner

10/10

Exceptional

23 Apr 2026

Hamish

Sinalei is amazing. Situated on a pristine white sand beach, this resort is clean comfortable with helpful and friendly staff. The rooms are comfortable and clean providing everything you need for an amazing stay. The pools, golf and tennis provide all the fun or relaxing you wish. Food and drinks are also very good. Our stay was amazing.

Family_with_children

10/10

Exceptional

21 Apr 2026

Monique

The staff is super
Friendly and helpful there are no periods on this keyboard loved the pool and everything about this place

Partner

10/10

Exceptional

20 Apr 2026

Mariana Bui

We spent a week in the hotel and Sinalei is a true gem. The landscape makes it feel like you’re in Samoa - not in a general island resort. The staff is extremely kind, polite and sweet. The amenities are great; tennis / paddle court, incredible relaxing pool, kayak, snorkel, everything. The spa is also another great addition - Tiana gave me the best massage and facial. We will definitely come back. Fa’afetai Sinalei.

(The only thing that could improve - but will not remove / affect my 5 starts rec! - is the food. The restaurant is ok, but the environment, vibes and atmosphere make it worth it)

Partner

10/10

Exceptional

18 Apr 2026

Daniel Dee

The grounds were beautiful and the staff incredibly helpful and friendly. Highly recommend staying here.

10/10

Exceptional

18 Apr 2026

Janet

A beautiful resort on the water. Staff are excellent, room was spacious with great linens. My only comment re the meals is that the breakfast is very poor for a 4 star resort. It is the only resort we have been to in 4 months of travel that does not offer a hot breakfast option as part of the complimentary breakfast. Dinners were excellent however the menu is limited especially if you are staying a week - no daily specials. Otherwise - enjoy.

Partner

8/10

Excellent

14 Apr 2026

Rob

We enjoyed staying here. Very peaceful. Excellent fiafia night. Jumping off the jetty and swimming in the pool. Close to Togitogiga waterfall. Just 30 mins into Apia. Room was spacious and comfortable. A tiny bit dated. Staff were frirndly and helpful. The grounds are very idyllic.

Family_with_children

6/10

Pleasant

26 Mar 2026

Jacob

Average selection of food. Broken air-conditioning unit in our room otherwise beautiful views. Unsure if if book there again

Partner

10/10

Exceptional

20 Mar 2026

Lincoln

There were 10 of us that stayed at Sinalei. The view was beautiful and we loved the food. I chose the T bone Steak and it was huge and very tender. A few went kayaking which was free to use and whilst kayaking they bumped into a group of Turtles.
The staff were very friendly and the service was excellent.
Clean rooms and the atmosphere was so peaceful and quiet.
We left to stay in Apia and wanted to return back to Sinalei. Thank you for the memories Sinalei. God Bless.

Family

10/10

Exceptional

27 Dec 2025

Daniel

Room was great with a nice shower and wifi in the room! Snorkelling was great at the property would recommend kayaking out to get to the better patches of reef and more colourful fish and turtles!

Leisure Self

10/10

Exceptional

14 Dec 2025

Anna

Room was spotless, staff went above and beyond to help us. We loved the old-world charm of the place and the location is so picturesque.

Partner

10/10

Exceptional

03 Dec 2025

Monique

This was a beautiful serene place to stay. The staff were lovely and the standout for me was the cool room and the comfort of the bed. The food was so fresh and delicious. I Enjoyed the buffet also.

Business_and_leisure Family

6/10

Pleasant

26 Oct 2025

Jonathan

Beautiful gardens and friendly staff. Pool was warm and the aircon cool (enough). Bed was comfy and the view lovely.

Food was much better down at coconut club but the cocktails were great next to the pool.

Expensive for what it was, but still a lovely few nights away.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Robert

The place is absolutely gorgeous.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Fiona

Fabulous resort set in beautiful landscaped gardens right on the ocean.
Staff were amazing especially Betty, Vini and Nella

Leisure Self

10/10

Exceptional

20 Sep 2025

Lealofitaute

Clean room, friendly and helpful staff, tidy property that is well kept.

Leisure Self

10/10

Exceptional

20 Sep 2025

Nicole

We loved out stay at the resort. Room was clean and facilities were great. Great pool and beach access. Staff were friendly and helpful.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Verified traveler

Great location for a retirement village!

The hotel is in a lovely setting with a beautiful pool and beach, but is let down by a few things, most noticeably is how dead and empty the place is. No one in the bar (not even staff usually), no one in the restaurant, at 8pm its like a retirement village, completely empty!
The rooms are nice but could do with a bit of a refresh.

Partner

10/10

Exceptional

22 Aug 2025

Leafaitulagi

love the rooms. food is delish. check in and check out was simple.

Business_and_leisure Family

8/10

Excellent

19 Aug 2025

Christopher

Even though it was booked out it was quiet and peaceful

Leisure Partner

8/10

Excellent

21 Jul 2025

John

Great beach, nice pool. Friendly staff.

Leisure Partner

8/10

Excellent

07 Jul 2025

Barbara

We visited this resort 10 years ago and there had been a few changes since then. They have introduced children to staying here where it used to be adults only. Also the restaurant mains were not available most nights. Limited sun beds and service around the pool and limited sun beds on the beach. Although a little disappointing the people are still warm and friendly. Our room was beautiful and we still had a great holiday.

Leisure Partner

10/10

Exceptional

06 Jun 2025

David

Beautiful property. Friendly staff.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Matthew

Beautiful resort staffed by beautiful people. The place is so clean and well maintained. The gardens, pool and ground are immaculate including the golf course. We have stayed and multiple resorts on Samoa - this was the best so far.

6/10

Pleasant

02 Jun 2025

Catherine

Beach is beautiful but facilities were very underwhelming for the price. No comforter in the room, just thin bed sheets. I had VIP access with expedia but was not offered any of the perks that come with it. However, the staff at the restaurant were very hospitable and friendly.

Leisure Partner

10/10

Exceptional

18 May 2025

Sean

Awesome place. Staff friendly. Surrounds beautiful. We will be back

Leisure Partner

10/10

Exceptional

17 May 2025

George

Loved Sinalei. Magical place and great experience.

Leisure Family

8/10

Excellent

30 Apr 2025

Charl Alexander

Sinalei was absolutely amazing. Staff was always friendly and went out of their way to assist.

The menu is lacking a bit of variety and doesnt cater much for vegetarian and dietary needs like gluten free option.

Leisure Friends

10/10

Exceptional

27 Feb 2025

Hogan & Katy

Sinalei Reef Resort & Spa is an amazing stay. Great hospitality, beautiful location and scenery, and the Superior Ocean View Villa is a sanctuary. “Fia-Fia” show night every Wednesday is where you are treated to delicious Samoan cuisine and buffet, as well as traditional Fa’a Samoa culture, dance and song, including the exciting “Siva Afi” fire knife dance. Unfortunately, we missed the BBQ buffet held every Saturday night, but are so grateful to Sinalei for making our wedding anniversary a memorable experience. We will definitely stay again when in Samoa, fa’afetai tele lava.

Leisure Partner

8/10

Excellent

14 Feb 2025

Fuli

A beautiful, secluded resort far from the hustle and noise of the city. Beautifully located on the shoreline of Siumu. My chalet was large and comfortable with aircon and easy access to the beach. No TV and limited wifi - which has pros and cons. Otherwise a beautiful place to stay and enjoy the beauty of Samoa.

Leisure Self

10/10

Exceptional

21 Jan 2025

Hannah

Paradise 😌
Thank you for having us. Wish our stay was much longer! See you again soon faafetai

Leisure Partner

8/10

Excellent

13 Oct 2024

Rebecca

Resort location beautiful, with CHOGM and impending kings arrival this took most of the staffs attention. Dining options were limited, bars were closed early, day trips online weren’t available, no welcome drink on arrival. Staff regularly arguing at reception

Leisure Friends

10/10

Exceptional

09 Oct 2024

James

Grounds are gorgeous, rooms were very comfortable with great beds, wonderful and friendly staff, very good food.

Leisure Friends

8/10

Excellent

07 Oct 2024

Athol

Great place to chill

8/10

Excellent

04 Oct 2024

Kirstie

Pros: very friendly staff (most of them were super helpful), beautiful grounds and views, great cultural day activities (ava ceremony, weaving, learning about umu), lovely spa, simple but clean fale (bedroom), really lovely pool, decent food offerings

Cons: bathroom has seen much better days (i.e. badly in need of a refresh) which is disappointing considering this resort is considered one of the best in Samoa and the price isn't cheap; in-room guide is out of date/doesn't match reality/doesn't include menus - it's frustrating especially when you first arrive and you're trying to figure out what is going on.

Leisure Self

10/10

Exceptional

01 Oct 2024

Telesia

We sure did have an awesome holiday great place to stay will definitely go again

Leisure Partner

4/10

Poor

26 Sep 2024

Miriatetuara

Sorry to say, but this place is way too overpriced for what it is. The most average resort I have stayed at. From the rooms, to the food, to the amenities, to the service, the no wifi, buildings being dirty and need a really good clean. I just think for the price you are paying you would expect a lot more. I would not stay here again unless they give this place a major shake up!

Business_and_leisure Self

10/10

Exceptional

23 Sep 2024

Colin

Stunning garden setting facing ocean and lagoon. Friendly staff; lovely overwater restaurant, but food choices somewhat limited.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Rebecca

Nice beach location and pool

Leisure Partner

10/10

Exceptional

15 Sep 2024

Fiona

Fabulous resort with wonderful staff

Self

8/10

Excellent

11 Sep 2024

Peter

The resort was located in a beautiful setting overlooking the sea with a pier area. Kayaks and snorkel gear were available but sizes could be a problem with the swim fins. The dining area was centrally located and neatly set for each meal with a bar area next to the pool. Meals were very good, but there is little else in the area for eating away from the resort. Unfortunately because of the weather the outdoor shower was not really convenient, and the covered basin and toilet area were constantly flooded. Pool towels were often unavailable and staff were lovely but slow to respond to requests. A great place for a quiet, relaxing escape.

Leisure Partner

10/10

Exceptional

03 Sep 2024

wibo

extremely friendly, best resort in Samoa

Leisure Partner

8/10

Excellent

25 Aug 2024

Elizabeth

This property is very beautiful. The villas are nice. The staff was nice. The dining options are not great and the food could use improvement. I also don't love that there is no wifi. But I hope to be back.

Leisure Friends

10/10

Exceptional

22 Aug 2024

Rozanne

A gorgeous resort tucked away on the South part of the island. The villa was spacious with a breathtaking view of the ocean. The staff was gracious, friendly and made me feel at home. I loved Sinalei so much, that I extended my stay even though I had a room paid for at another resort. I highly recommend and cannot wait to go back.

Leisure Self

10/10

Exceptional

13 Aug 2024

James

Fantastic friendly staff …. The resort had a really nice feel 😁

Leisure Partner

10/10

Exceptional

13 Aug 2024

Brittany

After reading some of the reviews I was worried about the condition of this place, but really we had a lovely stay and everything was what we needed.
I will say, that you do have to alter your expectations for what you are paying. Our four night stay was a fortnight of my salary which did make the bank account cry. And I think when paying that much you expect absolute perfection. However, people often forget you're on an island where everything needs to be imported and that takes time and money. So do not compare it to any accommodation in NZ or AU that costs $500 a night, it will probably not match those level of expectations.
However, we stayed for 3 nights initially at a 3 star resort prior to our stay here, and the quality difference is huuuge. It definitely a giant step up. the food was soo much better here, no broken windows, AC with temp control etc.
Beach was beautiful, snorkeling was fun, staff were so lovely. Pool was unfortunately getting repaired which was a massive shame because it looked lovely, but the beach is so close its not the end of the world.

My one improvement would be wifi. I know its harder on the island, but our first place had free wifi and so then coming to a place with not enough wifi extenders for everyone, and having to pay crazy amounts if you were lucky to get one was a bit of a shame.

Leisure Partner

8/10

Excellent

12 Aug 2024

kellie

We loved the overwater restaurant area . The staff were brilliant

Leisure Family

4/10

Poor

12 Aug 2024

Catherine

The place has seen better days, it’s quite run down and not worth the premium price tag. Pictures online of the facilities are deceiving.

Leisure Partner

10/10

Exceptional

04 Aug 2024

Alex and Yvonne

A great place to stay if you want a break away from it all.
Staff were helpful and friendly, room was clean and comfortable.
Gardens lovely for an evening stroll. Food was excellent.

10/10

Exceptional

28 Jul 2024

Verified traveler

Beautiful resort

Our stay was very short unfortunately and we had only two nights at this beautiful resort. The room was large, clean and quiet. We ate at their restaurant on both nights, and the food was excellent. The manager and the guest relation staff came to talk to us to make sure if everything met our expectations. The staff work hard to make your stay as nice as possible. My only minor complaint is that the reception staff had no idea what services I could use my Hotels.com Gold member credit for. Not a big deal, but it would have been nice to be able to use it. Otherwise no complaints and we were happy there.

Partner

8/10

Excellent

20 Jul 2024

Deborah

Wonderful stay. Definitely be back.

8/10

Excellent

19 Jul 2024

Danielle

This was a beautiful resort. All the staff were friendly and the grounds are gorgeous! There was a mistake on our bill but we were able to get refunded the difference. We recommend the restaurant on the beach. The chef is outstanding. Things are pricey so be prepared for additions to the bill.

Leisure Friends

8/10

Excellent

16 Jul 2024

Eme

Quiet

Leisure Partner

10/10

Exceptional

09 Jul 2024

Craig

Beautiful placement

Leisure Family

8/10

Excellent

05 Jul 2024

NETANEL

Get ready to fall in love

An amazing resort in a very nice beach that you can even see turtles in

One warning ; these resort just like many others in Samoa have no WiFi so have your own card ( digicel)

Friends_and_family Friends

10/10

Exceptional

05 Jul 2024

Kushla

This place truly is paradise- beach front resort with immaculate gardens, restaurant has been built for the perfect beach and sunset views and our spa experience was amazing.

The staff made us feel welcome from the moment we arrived, the villas are well positioned and private with a large social area around the pool area and open air bar.

Unlike other resorts around Samoa this place has been well maintained and appears to have invested owners who genuinely care about your stay there.

I personally loved the tropical gardens - variegated vines growing up tropical palms was just wow. I also enjoyed the subtle touches of vibrant flowers floating in large colourful pots around the resorts.

Free kayaks, snorkels and paddle boards available for use for guests was also provided.

Good food with great service - we could not fault our stay with this resort.

We will be back!

Leisure Partner

10/10

Exceptional

02 Jul 2024

Justine

Beautiful beach, restaurant and ocean views

Leisure Family

10/10

Exceptional

21 Jun 2024

Daniel

Little gem

Had a 2 night stay which was lovely.room was clean and had everything you need ouside shower nice. The setting was pretty pool area nice and relaxed lovely kept gardens.didnt use spa but would have done if our stay was longer.beach area good.food was really expeptional and service at mealtime by young man was great.lovely staff tammy and joe really made sure guests stay was perfect.we have been to numerous resorts in samoa and found customer service lacking but our stay here was perfect

Partner

10/10

Exceptional

19 Jun 2024

Peter

Such a beautiful location, stunning views from every angle. The staff and all the guests were so friendly, it felt like a home away from home where people you just met remember you by name! 10 out of 10

Leisure Self

10/10

Exceptional

10 Jun 2024

Litia

Everything

Leisure Partner

8/10

Excellent

09 Jun 2024

John

Nice property and staff but very obviously lacking in management. The place itself is beautiful.
That may sound cruel by they seriously need to address this. This is not a cheap place to stay and it needs a big lift in staff organisation and catering.

Leisure Partner

10/10

Exceptional

26 Apr 2024

Angela

Best place to stay in Samoa on Upolu. Staff are wonderful, can’t do enough to make you comfortable. We’ve stayed here before and have stayed at other resort on Upolu. We visited other top resorts for lunch and were so happy to return to Sinalei every day

Leisure Partner

8/10

Excellent

17 Apr 2024

Falo

Half outdated , fantastic food , great location , lack of activities

Leisure Family

8/10

Excellent

31 Mar 2024

A A

When we booked to stay at Sinalei we read that we could expect 'outstanding service' and we definitely recieved that from Sio and most of the restaurant staff. Unfortunately we found the reception staff to be rather unhelpful and found if you didn’t specifically ask the right question, you didnt get advice. We stayed during March and the place was pretty empty when we first checked in and we felt a little bit like we were an inconvenience with lots of things we wanted to do either not running ornnot available. We were hoping for some tips on best ways to do things but found this was lacking until we met Sio who really made our stay and holiday.

Leisure Partner

6/10

Pleasant

28 Mar 2024

Michael

Gardens were amazing, restaurant location was awesome though the the food was could have been better. Cocktails were good, the Bed was real comfy and check in/out was smooth and easy. Thankfully there was good aircon in the room as it was real hot day and night. Staff were lovely and helpful. Didn't get to snorkel but the beach looked lovely and the pool was beautiful. Room was real nice though could use a little R&M.

Leisure Partner

10/10

Exceptional

21 Feb 2024

Alexia Sandano

This is our second time staying at Sinalei, and we will be back again. This place is heaven! Special thank you to Sam and Tasi who made our stay extra special with their warm, friendly, professional and knowledgeable help every day! The rooms are really comfortable, landscaping and property are stunning, food is delicious, and such wonderful staff at the restaurant. We look forward to seeing you again soon!

Leisure Family

4/10

Poor

06 Dec 2023

Glynis

No wifi which was advertised apartments very tired only one restaurant with not good food terrible presentations a lot unavailable and usually cold and a long waiting time considering resort not like others we visited was empty

Leisure

10/10

Exceptional

09 Nov 2023

Sam

Stay here with my 2 teens. Love everything about Sinalei.

Leisure Family

10/10

Exceptional

11 Oct 2023

Sue

The staff were amazing and couldn't do more for us. Beautiful property and great location on the beach in a beautiful bay.

Leisure Friends

10/10

Exceptional

10 Oct 2023

Franco

The location of the place was lovely and the staff were very friendly and made the experience an enjoyable one

Leisure Partner

10/10

Exceptional

08 Oct 2023

James Christian

Wonderful staff and a lovely quiet pretty location. We had a great few days.

Leisure Partner

10/10

Exceptional

08 Oct 2023

Susan

Beautiful grounds and beach and fantastic staff but the food, though delicious, was over priced as were the local tours

Leisure Partner

6/10

Pleasant

06 Oct 2023

shirley

Beautiful beach , but the pool area was terrible, pool was green. The food was very average, poor quality and lacking variety.

Leisure Partner

2/10

Poor

02 Oct 2023

Sally

Way overpriced. Lack of amenities included in price. No wifi. Dirty pool. Had a better stay in a fale with a generous feed for breakfast and dinner.

Leisure Partner

10/10

Exceptional

23 Aug 2023

Adam

Magical holiday

A beautiful place to stay with lovely staff and a great setting. The hotel accommodation we had was a little tired so a refresh would be good but don't let this put you off as it is a wonderful place to be. And look out for the turtles 100m from the beach.

Partner

10/10

Exceptional

19 Aug 2023

Ngaire

Loved the atmosphere, it was quiet. Beautiful beach and pool area too. Dining there was great too, lovely staff and hosts.

Leisure Partner

8/10

Excellent

26 Jul 2023

Julene

The staff where very obliging. the location was lovely but you do need transport.

10/10

Exceptional

06 Jul 2023

chantel

We really enjoyed our stay!
All the staff were lovely (thanks Tammy :), the resturant had fantastic food and drinks and the breakfast and afternoon tea that was catered was great. We loved all the gardens and privacy. Safe drinking water was provided by the bar which was awesome, so we didnt have to buy any water while we were there. The beach front is beautiful with sun loungers, kayaks and stand up paddle boards available for use. They have a traditional cultrual show and samoan buffet night which we unfortunately missed but it sounds amazing and the staff perform which is great because you get to know them. Highly recommend especially if you want a luxury kind of holiday.

Leisure Partner

10/10

Exceptional

08 Apr 2023

Amy

Fantastic stay, will return. Received airport transfers and breakfast included everyday which wasn’t advertised

Leisure Friends

10/10

Exceptional

01 Mar 2023

Bridgitte

Private and friendly service

Leisure Partner

2/10

Poor

06 Feb 2023

Verified traveler

Worst hotel management I have ever encountered

First of all, please check all my other reviews and you will see I very rarely rate someone very low. This is my worst experience ever of all the 40 countries I have been to. Expect Z-E-R-O accountability from the management of this place when things go wrong.
I made a booking for an amazingly great rate for 6 nights. Then 4 weeks later I get an email from them via the Hotels.com messaging board saying and I quote exactly: \"Hello there,
I hereby advise this booking is being Declined as the rates are not wright.\"
Now, who is responsible for posting the correct rates? Of course Sinalei is responsible for that. When do they respond to me? 4 weeks after making the reservation and paying for it. In the meantime the prices have gone up everywhere else and availability has gone down.
Did Sinalei offer an alternative a discount or a reduced rate to compensate for their stuff-up? Definitely not. I contacted them asking to at least keep three of the six nights that I initially booked for. How did Sinalei respond?? By completely ignoring my messages. Nothing, zero replies from what they claim is the #1 resort in Samoa.
What makes this worse is that this wasn't an emergency where they had to resolve the problem right away and where the manager was not available. No, this took nearly two weeks of contacting them and not getting a single reply, nothing, absolutely nothing whatsoever.
Be aware that if anything goes wrong at this place you can expect zero accountability from this resort

Friends_and_family Family

8/10

Excellent

05 Jan 2020

Dave

The Staff very Friendly especially Cialea, Micheal, Tena and Tina. great location , beach etc, swimming with turtles right off beach,sports equipment old/broken or lack of it, water pressure in room poor,chef not quite on the mark compared with neighboring resort But great place to unwind.

Leisure Partner

10/10

Exceptional

21 Dec 2019

Verified traveler

Sinalei was quiet, beautiful and you could happily spend the whole holiday there relaxing, enjoying the provided activities and cultural tours and singing along with the AMAZING staff band! If you want to explore, it’s within easy access to everything and the resort has vehicles to hire for a range of prices to get you where you want to go! It was a bit pricier overall than we would usually spend but we loved it and can’t recommend it highly enough!

Leisure Partner

10/10

Exceptional

26 Oct 2019

Verified traveler

Outdoor bathrooms are fun but they retain the heat from the day.

Leisure Partner

10/10

Exceptional

24 Sep 2019

Verified traveler

Paradise for the adults. Top rate services, with great food, all set in a peaceful part of paradise.

Leisure Partner

8/10

Excellent

14 Sep 2019

Verified traveler

Very beautiful location, blue sea, wonderful grounds, good size room with stunning views, just perfect for total relaxation.
Staff were lovely, very friendly and keen to help. Stand outs were Jela (reception) and Beta (bar / restaurant) ...... hope I got the names correct as they deserve a special mention.
On the downside, not major, the bathroom had a glass ceiling, which was great for light and the night sky, but so very very hot.

Leisure Family