Orator Hotel

2/10

Poor

04 Jan 2026

Christine

Unfortunately we were only met with frustration/dissatisfaction and mostly disappointment Our room didn’t have hot water, we mentioned this everyday and only got it for one day which was the second day we stayed that was the best shower until we got back at the end to shower again and until every other day was just too cold hot water wasn’t working. After being out all day you just want to enjoy some hot water after coming back during the night. The shower also clogged up we mentioned this a couple times and we were told on the 3rd day by a staff member we were turning it on wrong I mean how should we know, my partner isn’t Samoan so by far this wasn’t good for him. Due to this we left the hotel after we couldn’t handle it no more. we didn’t ask for a refund for our last 2 nights we stayed there and there was just no other option besides the apologies from other staff members just had enough. Disappointed! Room 17 do not stay here. A few staff were lovely including the supervisor who’s Fijian and a couple who were hotel staff otherwise I wouldn’t recommend anyone to stay there X

Leisure Family

8/10

Excellent

02 Jan 2026

Melanie

The breakfast was lovely, staff was great rooms clean and 3 different size pools was awesome only down fall is there is missing tiles in the pools get those fixed then everything will be awesome.

6/10

Pleasant

04 Dec 2025

Nicole

We enjoyed our stay, just the place could have been cleaner but the staff were amazing and very accommodating.

Leisure Partner

6/10

Pleasant

15 Nov 2025

Misipati

My family and I stayed at Orator Hotel in Villa 5, which sleeps four. The villa was nice and comfortable, and we appreciated the peaceful atmosphere. The staff were lovely, especially Joseph, whose friendliness really stood out.
However, several issues made our stay disappointing. The bathroom needs attention — the shower was either extremely hot or freezing cold with no in-between, and the water pressure was very poor.
Breakfast was nice, but for the first three days we had no idea that eggs could be cooked to order. Staff didn’t mention it, and there was no sign displayed. We only found out from another guest, and were later told a sign should have been there.
We had lunch at the hotel during the first couple of days but didn’t return after waiting nearly two hours each time for our food. We later learned the delay was because staff were preparing a private buffet for the owner and their friends while paying guests were left waiting. That felt rude and unfair.
The place also needs major refurbishing and maintenance. The pool had missing and loose tiles, which is hazardous. My brother even had to move rooms due to a leaking ceiling. There are also what feels like a thousand pot plants everywhere, making the space look cluttered and overwhelming.
Overall, it was a hit-and-miss experience, and we would not return or recommend it to family and friends. Sorry Orator but you need to do better!!!

Leisure Family_with_children

8/10

Excellent

02 Nov 2025

Pauline

Amenities

8/10

Excellent

19 Jul 2025

Hope

A good place to stay and close to the town centre. A few maintenance

6/10

Pleasant

14 Jul 2025

Elizabeth

Needs maintenance

Business_and_leisure Partner

8/10

Excellent

05 Jul 2025

Catriona

Wonderful welcome drink and cool towel. Fabulous garden with plenty of shade and privacy. A lovely farewell with the staff singing a goodbye song.

Would recommend for families and groups as the hotel is well set up for groups

Leisure Partner

2/10

Poor

02 Jul 2025

Samantha

Property is unfit

6/10

Pleasant

26 Mar 2025

Alex

Bad connection and service inside room. Couldn't get good reception while on the internet. Breakfast waited for over half and hour just to be served with two eggs two small pan cakes and two sausages and we were the only people waited for breakfast

10/10

Exceptional

14 Feb 2025

Adam

We Loved the Gardens and flora and fauna, the staff were all lovely, Great Food

8/10

Excellent

25 Jan 2025

Benjamin

The hotel was great for us overall, though it could use a bit of a refresh as it’s starting to feel a little dated. The bed was extremely comfortable, and the swimming pool, conveniently located right outside our villa, was a highlight of our stay. This hotel was truly amazing when it first opened, and we would love to see it restored with some updates to bring it back to its full potential.

Leisure Partner

6/10

Pleasant

10 Jan 2025

Faafetai

As soon as you drive into the property it looked deserted and old. Mostly everything was outdated. Our room was ok apart from the sliding door being hard to pull open. Beds were ok too. The room needed to be renewed or renovated cause it looked too old fashion especially the bathroom. We didn’t use the pool cause of how ugly and old it looked and there was another pool that was emptied and very deep so that was a big safety hazard especially if you have kids. Their deck needed to be fixed cause it was broken, falling apart and unsafe too. The breakfast was probably the best part of our stay. We checked out an hour late and got charged an extra 240 tala only to check in at taumeasina that same day just to find out that taumeasina only charges 50 tala for every hour you’re late for checkout so we realised how ridiculous it was to be charged 240 at the orator. A big rip off!! Overall I would say don’t bother paying to stay here when you can stay somewhere else for the exact same price but in better conditions. Overpriced and overrated. This hotel used to be one of my favourites back then but they seriously have lost their touch

Leisure Family

10/10

Exceptional

09 Jan 2025

Anastasis

Beautiful place to stay, safe and clean

Family_with_children

10/10

Exceptional

06 Jan 2025

Katie

Staff were amazing!

10/10

Exceptional

01 Jan 2025

Lotu

To me, everything was ok and I enjoy staying at Orator Hotel

Leisure Friends

10/10

Exceptional

19 Dec 2024

Talaleu Harriet

Enjoyed our stay here, highly recommend! 💛

10/10

Exceptional

02 Dec 2024

Seiuli Luama Malaeloa

i enjoyed the surroundings and friendly staff

Leisure Partner

6/10

Pleasant

24 Nov 2024

Juliet Mavis

Eco-friendly

Nice setting and environment

Self

10/10

Exceptional

13 Sep 2024

Michael

Really nice hotel and nice breakfast. We stayed for two nights and were satisfied with the big room nice beds. TV works well and large shower and restroom. Great deal for the price.

Leisure Family

8/10

Excellent

19 Jun 2024

alex

it was nice and clean. the staff were friendly and helpful. wouldn't mind staying there again.

2/10

Poor

12 Jun 2024

Foloifo

The beds were not comfortable for anyone to have a good night sleep

Leisure Family

6/10

Pleasant

10 Apr 2024

Lusia

Didn't like how they set up for breakfast..
The toilet was dirty when we just arrived at the room.
The staff was great.

Leisure Family

6/10

Pleasant

24 Jan 2024

Joanne

Staff were very helpful

Leisure Family

8/10

Excellent

11 Nov 2023

Roberta

There is a long driveway from the road that leads to the hotel property however there are no road side signs telling you where to turn in so even with GPS it's easy to miss.

8/10

Excellent

19 Jun 2023

Terira

Loved our stay at the Orator. The staff were so kind. Our dinner was delivered to our room. The breakfasts were great too. The staff were so helpful, as we had left some belongings in our taxi, and they put extra effort into assisting us.
As for the property itself, its beautiful. However, it does need some TLC. Apart from that, it was a lovely stay!

Leisure Partner

2/10

Poor

20 Apr 2023

Lafitaga

Our Stay was good breakfast was good .But the Reception Service was terrible.Our first week we ask them if we can extend our stay but No one get bck to us till the day we chk out.So terrible Manger Her Name is Tusi.Really terrible service by her .

6/10

Pleasant

19 Apr 2023

Stephen

The entrance and reception area of the hotel was impressive but as you walked into the property, the walkways were in need of repair, the rooms were tired and the most disappointing of all was that the swimming pools were out of order and had been for some time (water was green, unlike the pictures on Expedia). The surrounding gardens were nice though and the staff were really nice and tried their best to make us welcome. The food was better than expected, with buffet breakfast included.

Leisure Family

4/10

Poor

23 Mar 2023

Noel and Vicki

The property was fine we were expecting the pool to be swimmable but it was not and you can't be in Samoa with a pool not working

6/10

Pleasant

29 Jan 2023

Aaron

It should be made clear that our issue is less about the property and more to do with Expedia disingenuous advertising of its current amenities status. We understand and believe that the property owners have articulated to Expedia to update their profile accordingly, and Expedia have failed to do this. The property owners graciously gave us a full cash refund of what they received from Expedia - and I will be pursuing Expedia to return the commission they receive to me as well. I do not believe Orator was at fault, I believe Expedia was.

Leisure Family

4/10

Poor

09 Feb 2020

Verified traveler

The place DEFINITELY DID NOT look like what was advertised online. The place as a whole looked very run down despite the fact that we saw many staff onsite. There were ants all over our room especially in the shower/bathroom area. We found a dead cockroach on the floor of our shower. It felt unsanitary to stay there and from the moment we walked through our room door, there was a foul smell that lingered for the duration of our 5 night stay.

Leisure Friends

10/10

Exceptional

04 Dec 2019

BELDOR

I will say this.. the staff is the definition of Customer Service!

We were treated with the utmost respect and care that is not normal from where im from, sadly. So amazing work to all staff!

When we checked in we were greated with fresh orange juice and had two staff members carry all our luggage to our Villa. The room was just right for me and my family consisting of 4 others.

Free breakfast everyday, I enjoyed the daily change up of the warm foods! We ordered food from the resturant and like others was not happy at all about the waiting time as being served almost an hour after ordering is \"normal\".. great food nonetheless!

My daughter had a little mishap that required attention from staff and they attended and went above and beyond to make her feel better - even going as far as buying her a gift and giving us as a family of 5 a free lunch voucher - so damn amazing to the team for that!

All in all, we enjoyed our time here. When we do visit Samoa again were set to stay again solely because of the Customer Service provided!

Keep it up guys, you all are doing a great job. Thank you for having us - The Columbo Family.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2019

Mike

Beautiful gardens. Friendly helpful fun staff. Shallow kids pool as well as adult options. Great breakfast.

Leisure Family_with_children

8/10

Excellent

12 Aug 2019

Verified traveler

Staff were very friendly and helpful. Beautiful environment with a lot of natural plants.

Friends_and_family Family

6/10

Pleasant

26 Jul 2019

Diiiine

So much greenery everywhere & it makes it so beautiful. I also love the walkway to the villas. Even the entrance into the hotel is beautiful. Just beautiful. They just need to work on the cleanliness of the rooms. There are insects... ants & the bedsheets need to be cleaned. If there are stains that can’t be washed out, get news ones!!!

Leisure Friends

10/10

Exceptional

26 Jun 2019

Liz

Orator Experience June 2019

It was Excellent. The villa, pools, food, and service was GREAT, thanks to staff and faculty💖 I will be back!

Partner

8/10

Excellent

20 May 2019

Naani

Beautiful setting, gardens and location. Pool very nice but needs a paint & was missing a ladder in the main part to get yourself out..? not sure why. Clean and tidy, fales very comfortable,gardens and planting lovely but some things a little bit random, like the pots etc and lacked a bit of style direction. The lobby had big high tables next to the low couches, big strange. good price. the breakfast offered could be to a much better standard. Nicer presentation of food, the table was not laid out very well, it just was'nt fit for purpose and the crockery/cutlery needs updating, selection was a big average, but you pay for what you get I suppose. The staff were super friendly and helpful! We ate at other places a lot but the couple of times we got bar food it was super super yummy so good job team.

Friends_and_family Family

8/10

Excellent

06 May 2019

Verified traveler

The villas are very roomy and surrounded by all sorts of tropical flowers, all staff are very friendly

Leisure Family_with_children

8/10

Excellent

28 Apr 2019

Andreas

Nice hotel and staff. Clean pool, spacious rooms and quite setting. Lunch/dinner in the restaurant could be improved.

Family

6/10

Pleasant

28 Apr 2019

Chris

One Night Too Long in Apia

The lobby is beautifully presented as are the grounds (although they could have turned on the ceiling fans in the lobby). The carpark is pretty rough though. The staff are very welcoming and friendly. My room had both A/C and a ceiling fan but not all rooms had both, I noticed. The room did not have a key which was a bit of a worry, but they said they'd get one from the cleaning staff, but it never appeared. The water pressure in my room was great - no hot water water. Friends next door had no pressure but hot water! I had to send a fried chicken meal back to the kitchen as some pieces of chicken were poorly cooked. They offered to cook it again but did not offer to delete it from the bill. There was a curtain miss from the full-length window beside my bed.
Wifi wasn't cheap either.
Great pools!

Family

6/10

Pleasant

26 Mar 2019

Verified traveler

The hotel is in need of some renovation around the pool and dining area and the rooms need proper maintenance work, not just temporary fixes. It is in a peaceful setting, the rooms are good size, the staff are friendly, and the food is good, although breakfast fairly average. If the owners give the place a bit of a facelift then you could say it is a value for money hotel.

Friends_and_family Family

8/10

Excellent

20 Feb 2019

Jess

Checking in was no problem. The girl at the front desk was very polite and prompt. I was checked in in about 10 minutes. She even walked to our room to turn on our ac. The room was clean. But when we got there, we had no curtains in front. No problem because we had to drop off a family member and asked that they hang them while we were gone. Which they did. We came back and relaxed. The porch has beautiful gardens in the front but make sure you have mosquito repellent if you’re not used to them. The room was very clean. Fully stocked. Huge bathroom but it’s not a complete door so people in the room can hear what’s going on in the bathroom. The tv was not working but someone came out to fix it later in the evening. The pool is nice. But i cut my foot on it. The floor is pretty rough and looks like it needs some tlc. Parts of it were worn down to brown. So if you see brown spots in the pool, it’s not dirty. The breakfast buffet was very limited. Only cereal, fruits, toast, muffins and they ask you how you want your eggs. And then of course coffee and juice. We ordered room service and I went down to order for it to be delivered. They called and told me that one of the items I ordered wasn’t available so instead of refunding us, we had to order stuff to make up the amount of the item not available. When we left the next morning, housekeeping came and cleaned our room, against our wishes which I thought was odd. They charged me for a wet bed and stained pillowcases upon check out

Leisure Family_with_children

8/10

Excellent

17 Jan 2019

Verified traveler

Very nice hotel experience. The Orator looks like it was once a 5 star resort but is a bit dated now - the swimming pool tiles have started to come away and it doesn't quite look like the pictures anymore but it's still very nice, probably a 3.5 - 4 star these days. The staff are friendly and helpful, beds super comfortable and it's nice and close to Apia. Great breakfast :)
The only real downside is the shower, it was either boiling hot or cold, nothing in between. Not a big deal as a cold shower is quite nice in Samoa, but would've been nice to have a slightly warm one sometimes.

8/10

Excellent

10 Jan 2019

Verified traveler

Convenient location, easy access to town,shops and airport

10/10

Exceptional

29 Nov 2018

Verified traveler

Beautifull enviroment and very quite place,food excellent

6/10

Pleasant

10 Oct 2018

Sisi

Room for improvement!

Customer service was NOT great! Tea/Coffee making area should be made available for guests to make a 'cuppa' when they want to rather than having to wait for a slow waiter to get one for you.
The room was poorly serviced. The bathroom shampoo and conditioner and soaps were not replenished each day; especially given there were a few of us in one room - they didn't cater to the number of guests.
The toilet had not been cleaned since the day we checked in which I expected to be cleaned daily as part of the cleaning service. We had to ask for the right amount of towels for the amount of people in our room which is something they should have already sorted out based on the reservation made.
Beach/Pool towels were not readily available to guests and again we had to ask for them.
They did not promote their dinners at all - in fact there no promotions of anything at all. They could have sold some dinner reservations or room service meals if they had put some effort into promoting it; or promoted tourism within Upolu if they knew the tourist attractions in the area etc. Lots of missed opportunities to sell and promote products and services for the hotel as well as local businesses etc.
They had a chalk board advertising the spa but again, there was no push or sell.
We ordered food by the pool and there were cats eating our food when we went for a swim. There shouldn't be any animals allowed in hotels unless on a leash and with their owner..not hygienic at all.

Family

8/10

Excellent

21 Sep 2018

Verified traveler

Rooms are clean; lovely gardens, peaceful

Great place to stay away from the hustle and bustle of Apia but still close enough to get around...beautiful gardens and lots of spaces to enjoy around the hotel...pool is a real bonus for families. Shower a great bonus and rooms cleaned every day. Thank you.

6/10

Pleasant

18 Sep 2018

Rowina p

Staff issues

It was okay. Staff responsible for cleaning the rooms & restocking supplies could do their job better. Overall staff pleasant. Breakfast satisfactory. It would have been nice to see scramble eggs & bacon, tomatoes some mornings. Salome who was there to do breakfast was lovely.😊😊

Family

8/10

Excellent

12 Sep 2018

Christine

Best hotel feature = STAFF

Enjoyed 8 days at this hotel, staff was amazing, very accommodating! Would definitely stay there again!

6/10

Pleasant

04 Sep 2018

FRED

We made two reservations on Expedia for this hotel. The first one we booked for TONIGHT which happened to be a day earlier than the current date so we lost one of our nights. This cost us 125.00. Then we made a second room reservation for the following night and the site said 110.00 per night when we paid for the reservation it changed to 220.00 and confirmed the reservation without being able to cancel the charge. We wound up not using any of these reservations because the hotel was over an hour drive for our crew arriving late in the evening after flying a 10 hour delivery flight of a small aircraft to Faleolo. So we basically wasted 500.00. The hotel chose not to honor the first night date switch. Too bad. We rated the hotel neutral as we did not actually stay there

10/10

Exceptional

25 Aug 2018

Tanya

Beautiful pools and gardens. Tropical paradise.

Fabulous staff, so very helpful and friendly. Great breakfast, always different. Stunning tropical gardens, 10 minutes a way from the city. Would recommend highly. We loved it!!!

8/10

Excellent

17 Jul 2018

Murphy

Nice hotel overall, close to town and nearby natural sights. Very peaceful, private and reasonable overall costs.

We rate the free breakfast as very good, dinner menu and food was not so good and the pupu was oily and should not be served at all.

The whole staff were beyond awesome; friendly, attentive and always welcoming,,,,,bravo to them.

Thanks and keep it up Orator owners/management cos we're coming back.

8/10

Excellent

23 May 2018

Verified traveler

Staff excellent.

Hotel needs a coat
of paint.Food not so good.Stray cats looking for food.
Rooms comfy.Hot water off then on.
Tv not working.
Staff friendly helpful and smiling.
Service can be slow.But that is Samoa.
Gardens lush and beautiful

8/10

Excellent

03 Aug 2017

Tony

Nice hotel, very quiet place. Staff very helpful.

I really enjoyed my time at the hotel. Staff are very friendly and helpful.

2/10

Poor

10 Jul 2017

Rosa

Most horrible experience

Worst experience ever. They got our room wrong, transferred us to a Villa with dirty towels which had ants all over them, a TV without a remote. Unfriendly staff. Will never stay there again.

Partner

4/10

Poor

02 May 2017

annonymous

The staff were staring rudely when i was walking to my car, felt very uncomfortable

8/10

Excellent

22 Feb 2017

Lopeti

Highly recommend...

Great friendly place to stay with very warm and professional staff. The Orator was a terrific place to stay and would absolutely love to stay there again.

Only 10mins away from town but far enough away to feel you're in your own idyllic island.

Family

10/10

Exceptional

09 Feb 2017

Verified traveler

Second time and not the last

This is the second time i've been to the Orator and I've not yet had a bad experience. The property is a very well kept and professional environment with a big space to relax enjoy a real itropical holiday

Partner

8/10

Excellent

08 Jan 2017

Cinthea

We'll be back

Right from check in the staff were helpful and went above and beyond normal customer service for our children.

Family

8/10

Excellent

30 Jul 2016

sarah

Relax in paradise

Super relaxing hotel, beautiful gardens, spacious pool area, charming villas in the local style and the best staff ever. This is the perfect hotel for those who want to unwind....definitely not for those who need to be close to the action.

Partner

8/10

Excellent

27 May 2016

Matakana Family

Fabulous gardens and fantastic food. great staff.

This place has really fantastic gardens. the rooms are pretty good too. Its a reasonable price. the chef has to be applauded as the meals are really fantastic. The fish dishes especially. Close to town and very quiet. Lots of mozzies though so be prepared. Would definitely stay again.

6/10

Pleasant

13 Apr 2016

Joan

Beautiful grounds.

When you enter the Orator the staff is very welcoming and the grounds beautiful. However, some of the furniture in the room was a bit tired and the lighting poor. The pool area was clean, but many of the lounge chairs were falling apart and for some reason, graffiti on pool tiles. Stray dogs are an issue in Samoa and there were two friendly ones hanging around when we were there. Since the custom of the country is to kick your shoes off before entering a residence we did so at the hotel to our free standing falle. In the morning a pair of brand new sandals were missing. The staff found them, but they were chewed up by the dogs. The hotel didn't offer to compensate us for the ruined shoes. We didn't mind the dogs, but felt that the staff should have warned us about keeping shoes inside. The restaurant was just ok.

10/10

Exceptional

06 Jan 2016

Palagi Wife

Beautiful place to stay!

Gorgeous resort with comfortable villas and delicious food! Had a problem with the air conditioner in our room and the staff relocated our things while we were away so it was no trouble for us at all.

Will definitely go again!

10/10

Exceptional

03 Jan 2016

Joshua

Tropical Gardens

Wonder stay at the Orator. Friendly staff. Kids enjoyed the entertainment at reception area during the morning. Great garden and swimming pools.

Family

10/10

Exceptional

25 Dec 2015

Verified traveler

Great place to stay

Excellent place to stay, staff very friendly and helpful..would come here again

8/10

Excellent

16 Oct 2015

Jacquie

We loved the Orator and would have liked to stay longer. The bed was the best I have slept in since leaving home 2 weeks ago! Just great staff and people.

Family

8/10

Excellent

04 Oct 2015

Brett

Pleasent environment with well kept and help staff

Enjoyable relaxing place with very good local and western food. The staff were very helpful all over the hotel not just at the front desk. It was nice having your own separate villa to relax in at the end of the day.

6/10

Pleasant

30 Sep 2015

Robyn

Nice facility but................

We had to change rooms halfway through our stay as there was a problem with the air-conditioner. All good, they didn't have control over that, but the room we were given was much smaller and the deck had no furniture so we feel a bit cheated. We did get a meal voucher (to be used at the Orator) as an apology for the inconvenience but it was given on our last evening & we had trouble using it. They had a private function on our last night so all the guests were relegated to an alternate dining area & the service was almost non-existent. If we had been notified about this we could have made other arrangements. The music could be heard from our room, which was a little inconvenient.

The food was nice, the rooms service great, we enjoyed the pool & the staff were friendly although we did have a couple of occasions where our requests were misunderstood.

8/10

Excellent

06 Sep 2015

Adrian

Tranquil setting

A very quiet peaceful setting with friendly and helpful staff. The food was good especially the oka (raw fish) and the banana fritters & ice-cream for desert! Though the pool area and outdoor furniture could do with a bit of maintenance, the hotel offers value for money.

10/10

Exceptional

21 Aug 2015

Roger

Well-kept hotel and convenient location

Our stay at the Orator was very pleasant and we found it to be a convenient drive to downtown Apia. It is up a little higher in the countryside so it also feels a little cooler up there. We found the hotel staff to be very helpful and everything was very clean and well-kept. It is very quiet but still a short drive to the hustle and bustle of downtown Apia.

2/10

Poor

09 Aug 2015

Disappointing

There are nicer places to stay - DONT STAY HERE.

Breakfast was terrible, no bacon, poorly cooked eggs, if you got eggs and vegemite that expired in Aug 2014. They serve you fried rice, fish stew and stir fry for breakfast!! They cannot cook eggs.
Dogs and cats roam freely and pester you whilst you eat begging for food ir when you are trying to relax by the pool. The staff are lazy, smile rarely and spend more time talking to each other rather than doing their job. Poor Management is to blame.
The music played whilst eating at meal times was too loud and songs we can listen to back home, I would have preferred some Samoan music whilst I was holidaying! The pool is in desperate need if repair, my kids ended up with scratches and cuts. The pool area isn't cleaned properly and tables have cigarette ash on them and the floor boards were worse. The place is a smokers paradise! This place has potential but unfortunately no idea how to provide good service.

10/10

Exceptional

04 Aug 2015

charlene

Great place to stay if you want peace and quiet

I thought it was closer to town takes a good 20 minutes to get into town. If that's what your looking for then I highly recommend it. It's peaceful and tranquil great lovers retreat

Partner

10/10

Exceptional

03 Aug 2015

steve

Lovely setting with palms and other trees around the villas and a cascading pool that was great to relax by

6/10

Pleasant

29 Jul 2015

Verified traveler

It was good. Need laundry facilities for people to do laundry. apprantley you pay piece by piece- expensive

8/10

Excellent

07 Jul 2015

Verified traveler

Great Hotel

Outstanding hotel with most rooms being there own separate villa. Slightly out of town but they offer a free shuttle into town twice a day. If that doesn't work for you it's a short inexpensive taxi ride. Very, very helpful and friendly staff. Great food and a free breakfast. One of the nicest hotels we've stayed at in our travels.

Partner