Name: Sheraton Samoa Aggie Grey'S Hotel & Bungalows
Address: Main Beach Road, Vaisigano, Apia, 0, WS

8/10

Excellent

29 Jul 2026

Debbie

The staff are so helpful and eager to help
Rooms are dated but comfy

10/10

Exceptional

28 Jul 2026

Teteira

Toilet seat broke and toilets quite close to the wall, but other than that, service was good, breakfast was excellent and poolside area was brilliant. Thanks for having me.

4/10

Poor

27 Jul 2026

SHINGFIELD

Overall good for staying in town + walks, front of counter staff and bar staff were the best. But inconsistent service from there and not to the Sheraton standard unfortunately:
- Breakfast: Eggs systems/process is a bottleneck and depended on 1 person taking 20+ egg orders and not delivering them in a timely fashion, or just forgotten about. A lot of food on offer were quite dry.
- Rooms: We hired 2, only 1/2 electrical outlets worked in all rooms, one room we had was the VIP room and it was well worth the money especially with the space/lounge, outdoor bath and large deck but the sliding door needs replacing and requires your whole body to open and close it which was a shame.
- Housekeeping: Always came around dinner time, seemed like not enough staff. Housekeepers were lovely but with our double queen room, they would sweep the mess outside the door so the walkway was littered with it.
- Gym: was never opened in the mornings. Had to send kids to find a staff member to let us in every day.
- Pool + kids: great it has 2 pools but unfortunately kids cannot really play in any of them. They should really only advertise these plunge pools instead, our kids were told off for splashing each other and playing with a ball in it. The point of having pool + kids + holiday is ...?
- Carpark: we weren't told about the carpark at the back of hotel only on the last day.
- Fiafia night was not great unfortunately, a lot of screaming into the mic at the audience for not participating.

10/10

Exceptional

21 Jul 2026

Nikki

Lovely accommodation and facilities centrally located.

Friends

10/10

Exceptional

21 Jul 2026

Alvina

It was nice

2/10

Poor

20 Jul 2026

Dave

Clean and well-kept. Very friendly and helpful staff. Shortage of towels most days.

4/10

Poor

19 Jul 2026

David

The staff make this place. The building itself needs a refurbish as soon as possible. We stayed for one week and would say we are seasoned travellers - on arrival the reception area was welcoming as were the staff, that is, unfortunately the last good comment we can give. Maintenance appears to have fallen way below the 5star hotel it claims to be, broken and chipped tiles everywhere, dirty low-class lifts with a guessing game of which floor you will land as there were no numbers working on the inside, doors jams coming away from the walls, dirty/dusty floors therefore consistent dirty feet, basic pride in cleaning well below rating (wardrobe had dirty haze), shower fit for those below 5'2\" tall and constant leak of water with every shower. A previous comment about 9 sun loungers still stands but now have 11 for a hotel holding approx 100 rooms. Food was good though limited choice for healthy eaters. Multiple power cuts and apps on the TV for guest services didn't work (this was across other guests too). We chose Aggies because of location and reputation of Sheraton name - location still stands but very poor representative of the Sheraton name and cynically believe this is the only reason this is a 5star hotel. Very unlikely to return.

Partner

8/10

Excellent

19 Jul 2026

Subramanian

The carvings and the structure unique for pacific people.

Self

6/10

Pleasant

17 Jul 2026

Moana

,
We encountered a number of disappointing situations which surprised us considering the amount of money we paid to stay there.

1. We arrived with our hire car and were told there was no where to park it at the front as it was full. My husband then had to park the car down the road and walk back to the hotel. In the meantime I was waiting in the foyer and observed a Chinese gentleman arrive with his car and he was promptly attended to including parking his car at the front of the hotel.

It was only when taken up to our bungalow and me expressing my concerns regarding the parking to one of your employees that they told me there is an underground parking at the back we could use. I appreciated that but it would have been better if we were told this earlier.

2. Our room had no kettle, cups or spoons to make tea in our room and when we called reception to ask for it they questioned why it was not there as if we stole it?

3. Our room was cleaned but they did not leave clean towels and when we called reception it took over an hour to have towels delivered. We had to go to dinner minus our shower because we couldn't wait.

4. On many occasions when leaving the hotel we saw employees gathered at the front corner of your hotel smoking. It's not a good impression when entering the hotel.

5. Asked for bacon at breakfast but we never got it even though others did.

Family_with_children

6/10

Pleasant

12 Jul 2026

Anna

Run down and overpriced - requesting an early check in for even just 1 oclock when check out is at 11 forget it - you can only check in at 3 - which is really late considering most check ins are at 2 over the whole island - the restaurant is over priced - and we literally saw one of their drop off men taking a leak on the side of the car where car drop offs are - oh and if your paying premium dollar a hot shower and NOT a luke warm shower is to be expected. Out of the 5 properties we stayed at in upolo and savaii this was the worst.

Family_with_children

2/10

Poor

12 Jul 2026

Verified traveler

Our Room toilet wasn't flushing when we checked in. After waiting about an hour, an engineer came to fix it, but it still didn't work.
Nearly two hours later, we were still waiting to use a working toilet and had to walk to the main reception to use their facilities, which defeats the purpose of paying AUD $450 for the night. Every time I asked for an update or to speak with the manager, I was told the duty manager is \"busy.\" I eventually had to request a room change, knowing the the toilet wouldn't flush all night. Very disappointing customer service and poor communication..

6/10

Pleasant

07 Jul 2026

Kate

Friendly staff. Pool dated and needs a clean. Rooms dated and need a good clean and fixing up. Food expensive at restaurant and very average. Breakfast included was decent. Wifi works great. Overpriced for what I got. No extra resort features like free activities or welcome drink.

Family_with_children

8/10

Excellent

07 Jul 2026

Jody

Lovely, helpful staff.
We had a King Bungalow which was traditionally decorated with a beautiful timber ceiling. We arrived to a sweet surprise for our anniversary of chocolates and decorated bed with foliage & flowers.
There was a good breakfast with plenty of variety with a view over the pool area.

Partner

8/10

Excellent

06 Jul 2026

Helen

We are repeat guests at the Sheraton and value its convenient location close to town and our family home. However, during this stay we experienced several service delays. Housekeeping required multiple follow‑up calls for extra towels, which arrived roughly an hour later each time, and our room was serviced late in the afternoon. We also requested an accessibility shower seat, which again took close to an hour to arrive.

Family

8/10

Excellent

05 Jul 2026

Meleana Fangapulotu

It was great

Self

4/10

Poor

05 Jul 2026

Stephanie

The room had a damp smell to it. The basin and shower took a long time to drain. There was no outdoor furniture on the balcony. The restaurant servers seemed unhappy in their work. The outdoor tiles were dangerous and slippery. There was no atmosphere. The place is sterile feeling. The reception staff organised us a taxi which was awful, the driver had leud images of naked women on the dash.

Partner

6/10

Pleasant

03 Jul 2026

Katalina

The room we had an initially was terrible with a musty smell. We relocated to a room in the main hotel, however, this was still tired, bathroom small and outdated with shower over bath. Overpriced, will not stay here again.

Friends

8/10

Excellent

02 Jul 2026

Corinne

Fantastic staff - great team who were always willing to help

Friends

10/10

Exceptional

29 Jun 2026

Aloma

Excellent customer services from staff and location of the hotel was great to where we wanted to go!

Family

2/10

Poor

24 Jun 2026

James

Worst Sheraton I have ever stayed in, shower leaked flooding the bathroom flood, then toilet leaked toilet water all over the floor. Requested a room change which was not able to fulfilled. So disappointed & disgusted with this resort we ended up finding alternative accommodation and not staying the two nights. Do not stay here!

Family_with_children

4/10

Poor

20 Jun 2026

Steve

The staff are wonderful but that’s the highlight. The basics are MIA - examples include our room not being made up at all on two occasions, having no towels for the pool available on four of the seven days we stayed (our longest wait was close to an hour), being told we could have an extended check out but then told no when we came back to pay. Food is average and the drinks are expensive. They had happy hour for the World Cup - two for one local beers (26 Tala), we can get imported beers for 12 at paddles where the food was outstanding. Samoan people make this country, give the Sheraton a miss!

Partner

10/10

Exceptional

18 Jun 2026

Lopeti

Beautiful hotel very friendly staff

10/10

Exceptional

18 Jun 2026

Michael

Everything was great. Loved the staff and the bed was so comfy and cozy.

Partner

10/10

Exceptional

12 Jun 2026

Leilani

Great staff, tidy and clean rooms. Lovely food and drinks. Would stay again

6/10

Pleasant

12 Jun 2026

James

I was a little disappointed with this hotel, especially given the price I paid and the fact that it was a Sheraton.

The room needed some maintenance, with doors not closing properly, and there were a few details that were overlooked. For example, there was no furniture on the balcony, so nowhere to sit, no teaspoons for coffee and tea, and no soap dish in the bathroom.

Housekeeping could also have been better, as used glasses were not washed or replaced during our stay. Breakfast was a little underwhelming as well.

That said, the location was fantastic, with an easy walk or short taxi ride to town and restaurants. The bed was very comfortable, the air conditioning was nice and strong, and the pool was excellent, although there were very few sun loungers.

Overall, the stay was okay, but with more attention to detail this hotel could be really great.

Partner

10/10

Exceptional

12 Jun 2026

Fuifui

I had a wonderful stay at the Sheraton. The rooms were clean, comfortable, and well-maintained, making it easy to relax and enjoy my time there. The food was also excellent, with a great variety of delicious options throughout my stay.

What truly made the experience exceptional, however, was the outstanding service. Every staff member I interacted with was friendly, professional, and genuinely eager to help. The manager went above and beyond to ensure that guests felt welcomed and taken care of, which made a lasting impression.

I highly recommend this Sheraton to anyone looking for comfortable accommodations, great dining, and exceptional customer service. I look forward to staying here again in the future.

Family_with_children

10/10

Exceptional

12 Jun 2026

Justin

I had a wonderful stay at the Sheraton. The rooms were clean, comfortable, and well-maintained, making it easy to relax and enjoy my time there. The food was also excellent, with a great variety of delicious options throughout my stay.

What truly made the experience exceptional, however, was the outstanding service. Every staff member I interacted with was friendly, professional, and genuinely eager to help. The manager went above and beyond to ensure that guests felt welcomed and taken care of, which made a lasting impression.

I highly recommend this Sheraton to anyone looking for comfortable accommodations, great dining, and exceptional customer service. I look forward to staying here again in the future.

Family_with_children

6/10

Pleasant

06 Jun 2026

Megan

The lobby staff not very helpful , the house keeping was pretty poor...taking the dirty towels but not leaving fresh ones and had to repeatedly ask for some finally getting them at 11pm , had to ask for more toilet paper as well as there was none left when room was serviced.
The daily breakfast was awesome and the staff there were lovely and helpful.
We only ate at the restaurant once for a meal and it was served cold , asked for it to be re heated and it still came back cold so we didn't eat there again .
Overall for the price it was pretty disappointing and will stay somewhere else next time.

Family

6/10

Pleasant

03 Jun 2026

Vagatai

Milk was missing in our room for our coffee. Other than that, our stay was comfortable. Great staff and customer service.

Partner

10/10

Exceptional

01 Jun 2026

Ositini

Yes I will stay there again but next time I have to know the difference kind rooms name that you will like
Ocean view, city view, garden view and classic I pick the classic one and was a little noice because it was next to the poolso if your choice also those rooms might have different price the restaurant is very tasty food on Friday they will have local show and serve local food with a cost breakfast come with your room pretty wananavu good luck till next time

10/10

Exceptional

29 May 2026

Danielle

Great place to stay
Can’t complain and no issues I can highlight

Family

6/10

Pleasant

28 May 2026

Kelly Ann

Loved being so close to the lap pool. Staff were friendly and happy to help, our favorite was Sarafina she was one of the bar staff. Disappointed that the swim up bar wasn't in operation during our stay.
Our room was very musty smelling, and our curtain was hanging off its railing. The tile floors are crazy slippery my hubby slipped over and split his head open, meaning a hospital trip (trust me that's not somewhere you want to go). Our door stopped working twice so staff had to re-program it while we were locked out. The safe in our room also malfunctioned.
Food in the restaurant was beautiful. And the lap pool was really clean.

Partner

8/10

Excellent

27 May 2026

Michelle

Sheraton Aggie Greys was a great location in Apia town, 40min drive from airport though. Bit confusing as the listing on Expedia leads you to believe it is near airport. Totally different place altogether, but this is a historic location. The history of this building and the story of Aggie is well worth the stay. Unfortunately they forgot to my husband's birthday surprise in our room, which made me very sad as I had arranged well before our arrival. The staff felt bad and totally made up for it. For the price you pay here more attention to the smaller details would be recommended for the management to look into. No conditioner in either bathroom in our family room, my daughter's bath didn't even work and the phone to call reception or a local callsvto areange a rental car also didn't work. It's hard to rate with so many problems. It was experience and one wecwhere very much looking forward too. Slightly dissatisfied if we are honest. The beautiful gardens, staff and pool were amazing though.
Regards The Olsons

Family_with_children

10/10

Exceptional

26 May 2026

Faafetai

Highly recommended ~ staff were very resourceful and helpful! Rooms were cleaned everyday and buffet and drinks were amazing!

Business Family_with_children

10/10

Exceptional

25 May 2026

Roy

The room was spacious and clean, the staffs were friendly and helpful. The raw fish was my favourite dish at dinner. Definitely going back there

10/10

Exceptional

20 May 2026

Sophie and Phoebe

Wonderful staff. Gorgeous rooms. Corridors and elevators in older part of hotel could be renovated and refreshed. Pool is not open very late. Would be lovely to be able to swim after dinner.

Family

8/10

Excellent

20 May 2026

Vaitoelau

Breakfast is excellent and the staff are very friendly

Family

10/10

Exceptional

17 May 2026

Nua

Clean room, towels outdated, love the breakfast

Partner

10/10

Exceptional

01 May 2026

Marlene

The staff were all very helpful and friendly, particularly, Susey, Heleina & Sarafina who went the extra mile.

We did have one sleepless night when the room smoke alarm gave several false alarms but this was fixed
.
All in all we had a great stay

Partner

8/10

Excellent

29 Apr 2026

Angeline

Great stay. Good food. Awesome pool. Receptionist staff could be better at communicating.

Family_with_children

10/10

Exceptional

29 Apr 2026

ianeta

Great location, everyone was so friendly. Highly recommend it to anyone travel to Apia

Partner

8/10

Excellent

28 Apr 2026

karen

The staff were excellent
The food exceptional
The rooms are a little tired and could do with a reno

Self

10/10

Exceptional

26 Apr 2026

Fualaau Susie

Change the tub to a proper shower

10/10

Exceptional

22 Apr 2026

Diyya

Breakfast for the week was fresh and tasty. I wish there were more permutations and combinations

6/10

Pleasant

16 Apr 2026

Ted

Beautiful breakfast
Kind staff
Irregular housekeeping
Expensive

Partner

6/10

Pleasant

14 Apr 2026

Karen

Breakfast was good. I paid for my Expedia reservation at the hotel but was charged an additional 4% for credit card fees (which adds up when you are paying for two rooms for several nights). The rooms were nice but had poor air ventilation so there was always a mouldy smell before the aircon was turned on. Unfortunately, out of the 5 days I stayed, the hot water only worked sporadically and I had to have cold showers on 3 nights. The staff were all very friendly and helpful.

10/10

Exceptional

13 Apr 2026

Ricki

Parking was safe. Staff were very helpful and friendly.

10/10

Exceptional

11 Apr 2026

Ricki

Staff were very friendly and helpful. Very clean rooms

6/10

Pleasant

08 Apr 2026

Maya

Room wasn't ready at check-in time. We arrived about an hour prior to check-in, they said they'd send housekeeping to the room immediately. We left to do some shopping and returned after our actual check-in time, and still had to wait another 30mins or so for the room to be ready. Room was reasonably clean but smelled damp and musty. No body wash in the shower, had to call housekeeping to send some up. Beds were comfortable. Had some issues with what was included in the room rate with Expedia and what the hotel had in their system. I paid a higher room rate to have one-way airport transfer included for 4 guests and a WST$50 hotel credit. There was no hotel credit, and when we checked out at 4.30am ready for our transfer I was informed they only had payment for one person's transfer in their booking system. I wasn't asked to pay again there and then, but I didn't receive the friendliest of farewells...

Family_with_children

6/10

Pleasant

03 Apr 2026

Trent

Our balcony was very dirty looks like it hadn’t been clean in a few weeks and our room was sub par. most of the plug outlets were broken and room phone didn’t work so had to walk all the way to reception to place an order. Housekeep walked in when we had our ‘do not disturb’ button switched on. far from great customer service. 3/5 stars

Self

10/10

Exceptional

31 Mar 2026

Charlie

Delicious and friendly staff

Self

10/10

Exceptional

30 Mar 2026

Rachel

The staff were very welcoming, the food was great, saddened that there was no microwaves.

The rooms were clean and parking space was great.

Friends

10/10

Exceptional

21 Mar 2026

Emilee

Amazing

6/10

Pleasant

20 Mar 2026

Lincoln

The room that we were in was a disabled room. We were not disabled. No shower curtain. We had a few coach roaches in the room and the power points came out of it socket.
However, the staff was really friendly and the food was excellent. The service was great.

Family

8/10

Excellent

19 Mar 2026

Wayne

Overall an OK stay. Has recently gone under new ownership who seem to be cheapening everything unfortunately. As the last Sheraton left in Samoa Sheraton need to keep a close eye on this hotel so the brand is not damaged. The food was inconsistent some dishes great, but others including sandwiches were served with stale bread and over complicated fillings. My wife ended up with food poisoning from the Nasi goreng filled with clearly left over prawns. We had the suite on site (the one in the pictures) which was wonderful. The Spa is a disaster run by the rudest woman on the planet. Not a local but an import from somewhere. The pool area is great. In summary a mixed bag - the hotel showing signs of a downward trend.

Partner

10/10

Exceptional

18 Mar 2026

Leaso

Fantastic clean and beautiful

Family

10/10

Exceptional

12 Mar 2026

Tea Won

The pool is amazing, staff amazing, management amazing, food amazing and genuine care from all encounters.

Family_with_children

10/10

Exceptional

10 Mar 2026

robert

Shuttle service was fine. Breakfast was excellent with plenty of options.

Partner

10/10

Exceptional

23 Feb 2026

tyrell

Room was clean, bed was very comfy which is nice . Showers need a better design kept leaving my floor soaking wet

10/10

Exceptional

19 Feb 2026

Lauri

We had a wonderful stay at the Sheraton. Excellent bed, nice shower and extra towels on request. Samoa is prone to power outages and we were thankful for the generator. We took advantage of the spa for foot massages. We were in easy walking distance of the Samoan Cultural Village - which was a nice way to spend a morning. The Sheraton staff went out of their way to help us arrange transportation to the airport and back for a day trip to American Samoa to visit the US National Park. Only complaint I would have is there were no wipes in the gym. I suspect shortages of many items may occur due to shipping issues. I will be honest. We originally were not planning to stay here, but issues with air conditioning at another highly reviewed resort had us doing a last minute reservation. We are extremely glad we made the change as these facilities and the room conditions were far superior to our original reservation.

Partner

10/10

Exceptional

15 Feb 2026

Danielle

Great hotel

Business Self

10/10

Exceptional

04 Feb 2026

Cailyn

Great customer service, Great location, Great room amenities/very clean! Will definitely stay here again!

Leisure Friends

10/10

Exceptional

04 Feb 2026

Adam

Lovely Helpful Friendly Staff.

Business_and_leisure Family

8/10

Excellent

02 Feb 2026

Dion

Handy to town. Very friendly staff. Good quality food.

Leisure Family

10/10

Exceptional

30 Jan 2026

Venna

.

Leisure Friends

10/10

Exceptional

29 Jan 2026

Genevieve

Polite staff, very clean and comfortable rooms.

Business Self

4/10

Poor

29 Jan 2026

Cathy

The place was great room was good, however the bath tap did not turn on, and it was the main reason why I had booked that room. No one whatsoever came and checked even after complaining about it. Also staff was very terrible, so many miscommunication and poor management when deals with problems. Not a good first experience

Leisure Partner

8/10

Excellent

28 Jan 2026

David

Friendly staff. Great lap pool

Business Self

10/10

Exceptional

27 Jan 2026

Steven

Staff are exceptional, very polite and helpful with every request, room has nice balcony overlooking the harbour. Water replenished every day with fresh towels. Convenient location close to everything, plenty of parking for your hire car.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Martin

Amazingly friendly welcome, attentive staff constantly checking in when our drinks were low or plate was cleared. Clean comfortable room, we loved our stay

Leisure Family_with_children

10/10

Exceptional

27 Jan 2026

Anapeline

Clean room. Great staff

Leisure Family_with_children

10/10

Exceptional

26 Jan 2026

Faailoilo

Right from the start we were welcome with an amazing staff. Check in was quick and easy. Staff assisted us with carrying all our luggage’s to the room while we sipped on the complimentary drink. Through out our 7 day stay at the Sheraton, we felt nothing but genuine hospitality and care from the team in Apia. Thank you for making our trip extra special. The room was clean and very spacious. The check out was just as easy and quick.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Helen

Enjoyed our stay, we had the King Harbor view room, everything was perfect except the shower/bath which was very dirty and quite small, location of toilet was in a weird spot facing and almost touching the wall, no extractor fan in bathroom, ranch slider was stuck and difficult to open & close, othwise location of Hotel was perfect, with exceptional service. Comfy bed & staff welcomed us with words made out of petals n leaves on our bed to congratulate us on our anniversary which was a very nice touch, thank you 🙏

Leisure Partner

8/10

Excellent

23 Jan 2026

Rosalina

Wellness centre staff was lovely, massage was wonderful, exactly what I needed ❤️ Staff were polite, professional and helpful. Services were timely and thorough. Room and all areas were clean and felt safe. Electrical outlets needed single maintenance call out. All together, our family really enjoyed our stay.

10/10

Exceptional

19 Jan 2026

Lilian

Love the staff and service, breakfast buffet has a variety to choose from, great pool for kids, walking distance around town and shops

Leisure Partner

6/10

Pleasant

16 Jan 2026

Rosalina

We booked our stay in advance and paid the same if not more then the rest of my family, but they all ended up staying in the main building and we were relegated right out the back, above the wellness centre. That was disappointing as my children were located far away from the rest of their cousins and felt isolated back there.

There was a direct entry from where we were, to the car park, but always felt a little unsafe as it was opened all night and though there was always people present near the gate, we weren’t sure who were employees and who were strangers lurking around the area.

6/10

Pleasant

15 Jan 2026

Crystal

Our kids loved the pool and we used the gym and spa were great! Some of the food didn’t seem super fresh and took quite some time. We also had an issue w the safety and security of our room and belongings but overall we made the most of our stay and had a good time. Most of the staff were lovely and very helpful.

Leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Faleniu

Thank you for making my mom and sisters stay comfortable while attending a funeral. Appreciate you all.

Family

10/10

Exceptional

14 Jan 2026

Alexandria

Clean room. Room was always swept and sheets were clean daily.

8/10

Excellent

13 Jan 2026

Noel

The breakfast menu was quite limited.

Leisure Family_with_children

10/10

Exceptional

13 Jan 2026

Sonny

We enjoy the staff hospitality. The service provided by all the staff. The rooms are always fresh and clean. The pool facilities. The conveniences of where the hotel is located.

8/10

Excellent

12 Jan 2026

Roy

My overall experience was fantastic, however showering in the tub is old school and quite dangerous at times if youre not careful. I could just fit in the shower and im not a big person.

Business

10/10

Exceptional

11 Jan 2026

Vise

We really enjoyed our stay at the Sheraton!
From the time we checked in to the time we checked out the staff were so attentive, their service is amazing always greeting us with smiles, checking if we need anything, and so respectful! The security staff were also amazing going above and beyond to ensure that we are looked after.
Our room was cleaned and topped up everyday and the complementary breakfast was beyond what we expected, started everyday with full and happy belly’s.
My husband and I also enjoyed their dinner and drinks everything was delicious!!!
Will definitely stay with Sheraton Samoa again!!!!
Faafetai Tele lava
Vise & Uati ☺️

Leisure Partner

10/10

Exceptional

08 Jan 2026

Jeslyn

Me and my fanily had an wonderful experience here at the sheraton, my son levar had made good friends with the bartender Sam ,he did more than look after my son and my family and myself, the staff team did more than expected. Clean rooms, my mokos where basicaly living in the pool, my son levar says that sam ,went above and beyond to make sure he was looked after and always good and safe, all the staff were very beautiful and always smilling and happy and making sure all guests were well looked after, and especially on our last night sam had went above and beyond for us. Sam and the team had put a little performance for me and my family, and it wasnt a good bye it was an see you again feeling,it made us all nearly all teary eye. Levar says thank you Sam much love uce.

The only thing that was a bummer was waiting extra for the rooms and also the door beign faulty at multiple times which made it harder, but they did look after us for those issues, which is amazing amd too the amazing team that went above and beyond to make sure the doors were working and they was always working and that we could get into our rooms 9105, 9106, but apart from that it was an amazing time here for me and my family at the sheraton Aggie greys, and my son is verry appreciated of Sam and his kind heart and humbleness, and being a top uso , and says that he is one amazing worker and mate , awesome to talk to and get along with as they connected and became mates and says thank you to sam the man

Leisure Family_with_children

8/10

Excellent

08 Jan 2026

Lilly

Friendly staff. The place is quite wear and tear, scuffs on walls, bugs inside shower. Quality of breakfast buffet was not great nor fresh, average. Amenities pool was great and convenient. Extra staff for staff service and flexibility with certain requests for example an anti-slippery bath mat and fresh towels. Security also helped with our bags as well as greeting guests upon entry with a smile and hello. Location was convenient to shops and restaurants with a nice view.

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Sharon

Beautiful

8/10

Excellent

06 Jan 2026

Judy

food items on menu very limited

Business_and_leisure Self

10/10

Exceptional

02 Jan 2026

Pesi

Great great, safe, convenient.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Maarten

Staff were absolutely amazing, hotel and the room was very nice

Leisure Friends

2/10

Poor

01 Jan 2026

Lina

From arrival, we were asked to pay when we checked out, despite our booking already being fully paid via bank transfer. We were given a room at the back of the hotel where the area was empty.
There was leftover food, used linen, and a strong unpleasant smell along the walkway and inside the room. The smell was overwhelming, and we had to keep the windows open to get through the first night.
After making a complaint, we were moved closer to other guests, which we appreciated. However, although the hotel looks luxurious from the outside, the room did not reflect that standard. The bathroom was also very small.
Some staff provided excellent service, while others did not. Photos attached.

Business_and_leisure Family

6/10

Pleasant

31 Dec 2025

OlitaK

The staff are friendly. The only thing was we had to keep waving at someone to come and serve us at the restaurant during breakfast. The rooms are nice and big. Bed is comfortable, but theres something about the bathroom structure that didnt

10/10

Exceptional

31 Dec 2025

Rosa Mana

It was a perfect stay. Room was very clean and bed was comfortable. Housekeeping was good with making sure we had water in our room. Thoroughly enjoyed our stay. Buffet breakfast was awesome. Thank you Sheraton Samoa Aggie Greys. Everyone was friendly and helpful and your front desk was superb. Quick check-in and check out.

Leisure Family

4/10

Poor

28 Dec 2025

Crystal

Room was ok, aircon was great

10/10

Exceptional

28 Dec 2025

Justine

I stayed in the Bungalow suite and was very impressed with the room, extremely spacious with a seperate lounge area, couch and tv and the bedroom area also has a tv - both come with seperate air conditioning. The bed is very comfy and the bathroom has a bath and shower with all the amenities you need. The staff are very friendly + helpful always on hand to assist you. The pool was great to cool down and enjoy - there are 2 pools, the main pool and a lap(lane) pool on the premises. The food was so good, with fresh ingredients being served and food coming out quickly from the kitchen - all reasonably priced. Thank you Sheraton Aggie Grey's, I will definitely be back :)

Leisure Family

8/10

Excellent

28 Dec 2025

Mr Joseph Wong

Overall it was good. Consistency is key. A couple of days was a few replacements weren't filled, like coffee & missed room clean that was followed up when informed.

Business_and_leisure Partner

6/10

Pleasant

25 Dec 2025

Deborah

Housekeeping was great, amenities are nice and clean. Unfortunately the only negative I can give which ruined our experience is the 6 days of bearkfast we had, only one day did the bacon and egg lady remember we had ordered. The other 5 days we would wait 15min to 20mins then eventually get up to ask for our bacon and eggs which was somehow forgotten. This ruined my appetite as waiting around and then our order was forgotten was very disappointing. Staff at reception were nice and the cleaners always had a beautiful smile.

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Pauline

Great hospitality. I booked it for my mom. She enjoyed her stay . Highly recommend it

10/10

Exceptional

20 Dec 2025

Mareta

Beautiful spot and we would be back

10/10