TIME Onyx Hotel Apartments

United Arab Emirates , Dubai
Dubai, Beirut Street, Al Qusais
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20 reviews shown

2/10

Poor

24 Nov 2025

Kiah

I have never been more disappointed by a property advertised as 4-star. In reality, this felt closer to a 2-star stay. The one-bedroom apartment was missing basic necessities — no towels, no soap, nothing. After calling for towels, I was given only three items: a bath mat, a hair towel, and a single body towel, even though my reservation was for two people. When I requested face cloths, I was told to use the hair towel and no additional items were provided.

The drains were also clogged. After the bathtub filled with water during my shower, maintenance “resolved” the issue by removing the tub plug so the water could drain, then left the dirty plug sitting on the side of the tub. The dryer barely functioned, failing to dry the clothes I attempted to wash. On top of that, the carpets and couch were so heavily stained that I was uncomfortable walking barefoot or sitting on the furniture.

The experience was so poor that I immediately arranged alternate accommodations. I checked out after one night, yet the concierge apparently didn’t process it correctly because I was contacted the next day asking if I planned to extend my stay.

This property is severely overrated and overpriced. I strongly recommend staying elsewhere.

Leisure Partner

4/10

Poor

02 Jan 2025

Aideen

Not a 4 star

Hard to believe this hotel is a 4 star! Kitchen was tiny and dark with no amenities like a kettle or toaster. There was 2 knives for 4 Adults and no spoons or forks in terms of cutlery. Got 2 towels between 4 Adults, when I asked for more towels all that I received was 2 bathrobes. The staff were friendly and the pool was nice but in terms of 4 star quality this was very disappointing.

Friends_and_family Family

10/10

Exceptional

08 Feb 2024

AMR

Hidden gem for value cleaness, modern equipments

This a hidden gem for its value. Super clean, super modern, super friendly staff at a value price that should be appreciated.

Business

8/10

Excellent

26 Nov 2023

Tony

Hotel are comfortable and clean, but the stuff are not friendly when I check in first day I forgot my room number I show my confirmation Number but I need and to show everything, and my last day while am eating my breakfast one stuff asking me what is my room Number i feel not good😤

Self

4/10

Poor

25 Nov 2023

Waheedullah

The shower was not working, my father was not able to take shower before his flight. And it was kinda late to call front desk and fix the issue

10/10

Exceptional

25 Oct 2023

bella

the property was excellent, room was above expectation. The surrounding is very dusty,
Ordered a taxi twice from front desk to the airport but when i came down to the lobby it had not been ordered so i went outside to find a taxi.

Leisure Family

8/10

Excellent

23 Oct 2023

Dominic

I did love the hotel apartment so much and had a great time , the workers counting from security to housekeeping stuffs and reception was of great help and they where social .

Leisure Partner

6/10

Pleasant

09 Aug 2023

Muhammad

It’s ok far from Dubai

Leisure Family

10/10

Exceptional

08 Feb 2023

Beate

Large and roomy.

Leisure Partner

10/10

Exceptional

07 Nov 2022

Mohamed

It’s clear and amazing stuff

Leisure Family

10/10

Exceptional

11 Aug 2022

Joe

All id good
Very good stuff
Very clean

Leisure Self

10/10

Exceptional

28 Jun 2022

Leo

I will stay here again. Quiet hotel friendly staff and good food. I like to keep the hotel my secret.

Business Partner

10/10

Exceptional

10 May 2022

Aanu

My experience was great.

Business_and_leisure Partner

10/10

Exceptional

05 Apr 2022

Isela

We had a great stay, apt. was clean and provided everything we need, good food and fair price

Leisure Partner

8/10

Excellent

24 Mar 2022

Michael

5 days in North of Dubai

Initially I booked this hotel for 18 nights. Hotels.com offered me a decent rate including breakfasts. Later I changed it to 5 nights, the rate was increased. Upon checking in I was told BF wasn’t included. It was surprising. After digging it was revealed that Hotels.com removed the BF ( without indicating) and jacked up the rate once I changed the booking.
Hotel is not in a good neighborhood. It’s not close to metro station. But it’s a good value.

Self

4/10

Poor

23 Mar 2022

Ibukun Julia

Unclean. I honest don’t know how this property scored good reviews online. The furniture and curtains are filthy. They moved us to a different room, and they were STILL dirty. I would never come here again or recommend for any of my family members to stay here.

Leisure Family

10/10

Exceptional

22 Mar 2022

Leo

It’s a bit out of the way from Dubai’s action

Business Self

10/10

Exceptional

20 Mar 2022

Isela

We had an Excellent stay for 10 days. Really good and an economic place to stay when visiting Dubai

Business_and_leisure Partner

8/10

Excellent

18 Mar 2022

Hanan

Nice and spacious apartment-style rooms. Clean and comfortable but area is a bit inconvenient if you place to go into the downtown core often. Taxis can get pricey. Not too far from the airport, so it’s good for that.

Leisure Family

10/10

Exceptional

15 Feb 2022

Richard

Excellent quality and excellent value for money

No other property in Dubai can match

Business Self