Hotel Franca

Italy , Ravenna
RIOLO TERME, Via Firenze Na 9
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100 reviews shown

10/10

Exceptional

14 Oct 2025

Kathryn

Amazing. Start to finish. We chose this hotel for our honeymoon and it couldn’t have been more memorable.

The staff, service, food (I’ve been sending photos home each day of breakfast), the roof top pool, views and just the beautiful decor and ambience.

Monochrome, gold, chic. Exceptional staff. We adored staying here.

Partner

10/10

Exceptional

01 Oct 2025

Maria

Amazing place, I felt like royalty. They all go above and beyond to make your stay enjoyable

Leisure Partner

10/10

Exceptional

27 Sep 2025

Lindsay

The staff was amazing,the location amazing! I recommend!

Leisure Partner

10/10

Exceptional

25 Sep 2025

Niklas

Clean room with nice furniture, comfortable bed, complimentary drinks and snacks and with an amazing view over Positano. Staff was friendly and helpful.

Leisure Partner

8/10

Excellent

04 Sep 2025

Omar

I expected a lot after being ranked a 5 star hotel as I’ve stayed in many and the experience was top tier. I wouldn’t rate this hotel a 5 star for these reasons.

The property is on the highest point of Positano which ideally does give you a great view however walking to the hotel and city center is not by any means easy.. the hotel also doesn’t offer a full day shuttle service where instead they offer it from 8:30AM-12PM at 5:00-8:00PM and 10:00-12:00PM every 30 minutes intervals. So basically if you’re at the beach or stores mid day you’re going to have to climb a dreading 25-30 mins up all the steps in order to get your hotel.

They offer a third party porter service at an extra charge which I believe a five star hotel should have their own services to take your suitcases up/down the city center/hotel for their guests.

The hotel decor makes you feel like you’re staying in an Airbnb or in someone’s home. You don’t get a Amalfi Coast or Positano vibe from staying here it’s a bit too modern in my opinion.

They have a Michelin star restaurant which we have a lot of experience with as well since we have done many chefs tastings, etc. This was by far the worst experience we have a had and every dish that came out was terrible. It’s a 3 dish minimum per person.. and we were hoping we would love it since it was conveniently located in the hotel.

Other than these issues the positives are it’s a clean hotel, very welcoming staff, great views, and a roof top pool.

10/10

Exceptional

04 Jul 2025

LIANNA

Highly recommended

10/10

Exceptional

15 Jun 2025

Andres

HVF is simply amazing. A beautiful hotel with the friendliest staff you can find in Italy. They made our stay even better. We had a beautiful room with unparalleled views over Positano. Staff recommended places and restaurants other than their own Michelin star. They secured reservations all across Amalfi for us, and made sure we were in safe hands. Everyone is fantastic! A huge shootout to Pedro and Lucia at the Gold Rooftop, Gigi, and the valet guys! Simply the best. Now we have to come back to see our HVF family!

Partner

10/10

Exceptional

20 May 2025

Jill

Amazing view and wonderful food

From the minute, we were welcomed in with a drink to the time that we left they were at our service with anything we needed. They also run a shuttle to the city center every 30 minutes throughout the day, which is very convenient. Of the Michelin star restaurant is in your agenda, plan at least 3 hours for dinner.

Partner

10/10

Exceptional

05 May 2025

richard

The hotel itself was magnificent with the views and the staff. However it was difficult to have consistent transportation back to the property. The gym was very small.

Leisure Partner

10/10

Exceptional

10 Apr 2025

James

I have a done fair amount of traveling and stayed at some very nice hotels, but after a 4 night stay here, this might have been the BEST overall experience I have had at a hotel in my life. Every single part was on point. First of all, the hotel is gorgeous! The views you get of Positano at the rooftop pool and from our room that had a balcony were breathtaking both during the day and at night. We spent a good amount of time on the rooftop, which is one of the best parts about the hotel especially when the weather is nice. The food and drinks were all delicious. Most importantly, the service was truly exceptional. Every single area of the hotel we went, we were greeted with incredibly kind staff members making sure we had anything we wanted. All of them were amazing, but we spent a lot of time with Gigi and Valeria at the rooftop pool and both were so accommodating and friendly. I could go on and on, but genuinely I could not have expected a better experience staying here and was told by multiple local Italians that this is the best place to stay in Positano. Made sense to us after we stayed here! Highly recommend this hotel and I seriously don't have 1 negative thing to say about it.

Leisure Partner

10/10

Exceptional

27 Oct 2024

Lisa

The staff was outstanding. They created a wonderful atmosphere and excellent customer service. I’d definitely stay here again in the future.

Leisure Partner

10/10

Exceptional

26 Oct 2024

Massimo

Perfetto

10/10

Exceptional

21 Oct 2024

Damon

Chiara and the whole staff were outstanding. They made sure that our honeymoon was fantastic. Great job!

Business_and_leisure Partner

10/10

Exceptional

06 Oct 2024

Robert

Not convenient and tough walking

10/10

Exceptional

06 Oct 2024

Christopher

Very professional staff, hotel had amazing views, wonderful breakfast with a view included and cozy rooms!!! We will definitely be back!!!

10/10

Exceptional

02 Oct 2024

Namas

Excellent view and service. Almost perfect

Leisure Family

10/10

Exceptional

30 Sep 2024

Byron

Wonderful and kind staff who pay close attention to you and are always there to help you. Amazing views and good food!! The only thing to look out for is the hotel shuttle does not run 12-5 so if you go to lower Positano to shop, eat, beach or boat you will have to walk up a lot of stairs

10/10

Exceptional

27 Sep 2024

James

very nice and helpful staff !

Partner

10/10

Exceptional

23 Sep 2024

Javier

Amazing

Leisure Partner

8/10

Excellent

18 Sep 2024

Marcel

Great hotel with amazing views of Positano. The shuttle transfer to the town is provided by the hotel but is a bit limited. Very pricey compared to what you get.
Loved the stay and loved the vibes. Staff were really helpful.

Leisure Friends

10/10

Exceptional

05 Sep 2024

Ashlee

The staff and overall service at Hotel Villa Franca was top notch! Not to mention, the view from the rooftop pool and restaurant is absolutely incredible : ) The only one complaint we had was that there were multiple times throughout out 4-day stay that the power went out very unexpectedly and without any explanation.

Leisure Friends

10/10

Exceptional

02 Sep 2024

Thomas

The staff was phenomenal

Leisure Partner

10/10

Exceptional

30 Aug 2024

Gamlet

Best hotel to stay at in Positano. Amazing views. Great service. Highly recommended

Leisure Partner

10/10

Exceptional

25 Aug 2024

Ana

Beautiful place

10/10

Exceptional

14 Aug 2024

Lindsey

HVF was incredible! The staff was so kind, always anticipating your needs and staying one step ahead of you. The food was excellent, especially LiGalli (Michelin Star restaurant). Breakfast was delicious too. Cocktails and food were more expensive here but worth it for the views. I’m convinced it’s the best location in Positano, perched high above overlooking both beaches but not so far you can’t easily reach shopping and dining. The views are indescribable. Our room was on the 4th floor overlooking the city and ocean. Truly magical. Only downside was we were near the elevator which had a beeping noise and also the rooftop bar was noisy until they closed around midnight. The rooftop pool was excellent for a hot summer day but the umbrellas were heavy and difficult to move to get shade. The bed was comfortable, balcony worth every penny and the bathroom nicely appointed. All in all we loved it and would come back in a heartbeat.

Leisure Partner

10/10

Exceptional

10 Aug 2024

RICHARD

Beautiful property with a unique panoramic view of Positano. Outstanding service with an exceptional breakfast and a wide variety of restaurant options both inside the hotel and nearby.

Leisure Partner

10/10

Exceptional

10 Aug 2024

Radi

Great place to stay

Great place to stay great location amazing service. Livia was an amazing person dry helpful always smiling she made our stay amazing

Partner

10/10

Exceptional

21 Jul 2024

Lenna

Hotel Villa Franca was the pinnacle of excellence! Excellent hotel management & concierge service which catered to our every request with gracious service & hospitality! The hotel design and rooftop pool were spectacular and sweeping views of Positano from the top! The absolute best!! ⭐️⭐️⭐️

Leisure Family

10/10

Exceptional

01 Jul 2024

Jennifer

Amazing property with outstanding staff!!! Highly recommend!

Business_and_leisure Friends

10/10

Exceptional

24 Jun 2024

Thomas

Hotel Villa Franca is fantastic!

Hotel Villa Franco is fantastic! Amazing views, rooms, service, etc - and their restaurant Li Galli is one of the best on the Amalfi coast. Incredible experience.

Partner

8/10

Excellent

23 Jun 2024

Destiny

Small rooms was only thing negative

Leisure Partner

10/10

Exceptional

20 Jun 2024

Peter

The entire staff was very helpful and willing to assist in every way from directions, accommodations, services, area and regional information. Dining and service was excellent, as well as the wine and cocktails provided. I would suggest this establishment as one of the top ones in Positano!

Pete

Leisure Partner

10/10

Exceptional

25 May 2024

Lauren

We loved our stay! The staff was incredible and the property was gorgeous. We can’t wait to come back! 5 star service and amenities!

Leisure Partner

8/10

Excellent

17 May 2024

Maninder

This property has the most beautiful views from its rooms and the rooftop pool and bar is amazing. The staffs professionalism is top tier. Only thing to watch out for is this indoor restaurant. The food was not great at all, especially for the price we paid. We had to go to another restaurant afterwards to grab a bite and even ran into other guests from our hotel who also weren’t pleased with the food.

Leisure Partner

10/10

Exceptional

21 Oct 2023

Anahit

Excellent customer service and a real 5 star hotel. We had amazing experience.

Leisure Partner

6/10

Pleasant

08 Oct 2023

Daniel

Way too expensive for what they have to offer!
Rooms are very small and the service is very expensive

10/10

Exceptional

08 Oct 2023

FELICIA

There is not a bad view from this hotel- we had an absolute amazing time: superior service, incredible views, amazing food... this will definitely be a vacation we will never forget and the biggest reason is because we chose to stay at the Hotel Villa Franca. It was expensive but worth every penny and we would stay again in a heart beat. This was not expected but breakfast, mini bar and shuttle via golf cart around was included.

Leisure Partner

10/10

Exceptional

06 Oct 2023

Joanne Bernadette

Excellent service & beautiful hotel!

Leisure Friends

10/10

Exceptional

04 Oct 2023

Danielle

Great hotel! Fabulous staff!

Leisure Friends

10/10

Exceptional

18 Sep 2023

Stacey Ann

Looks to be the most upscale. Roof top makes it all the way worth it!

Leisure Self

10/10

Exceptional

14 Sep 2023

supaporn

Best stay everything is just perfect. The staff is super friendly and the view is spectacular.

10/10

Exceptional

13 Sep 2023

Ashley

It is a stunning, perfect property overlooking the entirety of Positano. There is nothing not to love!

The amenities of the rooftop pool, numerous restaurants, floor-to-ceiling windows in the common areas - the friendliness and professionalism of the staff - it was an 11/10. The secret yet not so secret best part? The golf cart brings you down to the town's main center, saving hours, sweat, and exhaustion. That was a game changer, none of our friends' hotels had that option, and it was our favorite part!

The rooms were pristine, the views breathtaking, and the bonus of nightly turn-down service was perfect. The breakfast was enough and kept you full for many hours while exploring. The only negative I found was that the bathroom was dimly lit, making it very difficult to do your makeup. They need to add a makeup mirror and then it'll be the full package! But if that's my only complaint...its nothing.

Leisure Partner

10/10

Exceptional

29 Aug 2023

Eduardo

Bathroom to small. Columns inside the rooms dangerous when you walk abou in the dark or too tall. Driver of the shuttle was very helpful above and beyond

Leisure Partner

6/10

Pleasant

23 Aug 2023

Jacques

really beautiful hotel but it's at the top of the cliff and not very easy to move around Positano. For the cost of this hotel...the staff could have been more customer oriented.

Leisure Partner

10/10

Exceptional

16 Jul 2023

Peyvand

The views from the room and rooftop were amazing. The staff was very helpful for anything we needed to make our trip memorable. Having private transportation to and from the beach area saved us a lot of walking up and down the steep hills.

10/10

Exceptional

06 Jul 2023

Andrew

Having stayed in many hotels around the world, this has to be one of the nicest in terms of people, location and sheer attention to detail. HVF appears proudly on everything around the hotel and we can see why. Definitely a recommendation from us!

Leisure Partner

10/10

Exceptional

28 Jun 2023

Lilly

Absolutely Lovely

Villa Franca is absolutely lovely. The staff went above and beyond at every turn.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2023

Alexis

Beautiful modern hotel with professional & friendly staff.

10/10

Exceptional

14 Jun 2023

Jennifer

Lovely 3 night stay at HVF. Amazing service and staff , lovely pool

Leisure Family

10/10

Exceptional

03 Jun 2023

My wife and I had an incredible experience staying at Hotel Villa Franca. We visited/ate lunch at both Hotel Poseidon and Le Sirenuse while in Positano and were so happy we stayed at Hotel Villa Franca instead. The hotel feels recently renovated and the hotel staff is top notch. Our favorite parts of the hotel and why I would select it over other hotels are 1) the rooftop pool/restaurant and 2) breakfast. The hotel is located towards the top of the city so the views from the pool deck/rooftop bar are incredible. We enjoyed swimming or grabbing a drink while taking in the views from the rooftop after a long day of walking all the steps/alleys in Positano. This is one of the few Positano hotels where the pool is on the rooftop so you get a full 360 view of the city. Also, the breakfast was a great experience to start each day and we did not have huge expectations when we booked. The breakfast tables are along a balcony overlooking the city and beach. As soon as you sit down, a few servers place like 7 small plates of food on your table without requesting. They bring out a meat & cheese plate, a slice of quiche, a bowl of fresh fruit, a plate with several fresh croissants/danishes and even a small chocolate cake. This is even before you get to select other foods from the breakfast menu that also are free of charge. The hotel has an on site chef so everything is cooked fresh and it feels like they try to come up with unique recipes.

Leisure Partner

10/10

Exceptional

23 May 2023

GEORGE

Excellent hotel with outstanding views and excellent service throughout our stay.
Beautiful art decor hotel with state of the art interiors.
The staff were attentive at all times and willing to assist you and every stage of your stay.
The breakfast offered was fit for a king.
We walked into a lovely bottle of chilled Prosecco and a lovely cake for our wedding anniversary stay! Just BEAUTIFUL!!

Leisure Partner

10/10

Exceptional

25 Apr 2023

Johniya

Excellent stay! Really enjoyed this hotel. The view was breathtaking, pool was relaxing, staff were accommodating, the room was comfortable and modern. Loved it, would definitely stay again

Leisure Friends

10/10

Exceptional

24 Oct 2022

Aaron

Excellent stay. Loved it

Leisure Partner

10/10

Exceptional

24 Oct 2022

Amber

Loved this hotel and everything about it. I would have to say one of the best hotels I have stayed at and the experience is something I will never forget. The staff is very professional, kind, and helpful. We arrived at the hotel at 10 am and check in was not until 4 pm. They saw how tired we were from a long flight and gave us a bigger room that was available so we would go to sleep. I thank them for this because not many hotels would do that. The vibe of the hotel is also very nice, fresh, and contemporary. Nothing like anything else in Positano.

Leisure Partner

8/10

Excellent

17 Oct 2022

beatrice

The staff was nice and professional. The place has more of a Hollywood vibe than authentic Italy. The informs that the staff has to wear is ridiculous. It is ultra modern which doesn’t go with the atmosphere of the town.

Leisure Partner

10/10

Exceptional

13 Oct 2022

Elizabeth

Exceptional experience all around. Incredible staff, restaurants, view, rooms. Absolutely recommend.

Leisure Partner

6/10

Pleasant

09 Oct 2022

Elise

Disappointing

Hotel is beautiful but the service was not good. Disappointing for a 5 star hotel.
Personally, I would rather have good service rather than a “hipster “ vibe!

Friends_and_family Friends

10/10

Exceptional

05 Oct 2022

Baron

Above and Beyond!!!

Hotel was fantastic. The concierge service was above and beyond. Rooms were very clean, well maintained. The shuttle service made every part of our stay easy.

Partner

10/10

Exceptional

30 Sep 2022

Anastasia

This is our second time staying here and we love it.

10/10

Exceptional

25 Aug 2022

derek

Excellent location, ocean views, Michelin dining.

Leisure Family

10/10

Exceptional

16 Aug 2022

Kelly

Hôtel Villa Franca is a jewel. Located at a higher elevation away from the more crowded beach and shopping district gives the benefit of both a breathtaking view and a quieter experience. Ever luxury detail, including free shuttle service has been takin into account. Food was excellent, pool delightful and the staff was wonderful.

Leisure Family

4/10

Poor

04 Aug 2022

Armen

10/10

Exceptional

12 Jul 2022

Siva

Our experience at HVF was outstanding. Please don’t forget to check out the terrace lounge and restaurant. Max the Manager is a star. The entire hotel staff are just plain amazing. We will be back soon!

Leisure Partner

4/10

Poor

09 Jul 2022

Maxwell

Villa Franca is perfectly positioned at the top of Positano and has an incredible 360 view of the town. The pool area is nice and makes for a very relaxing day looking at the mountain. We also appreciated the free shuttle down the hill, so we didn't have to walk hundreds of stairs. Other than the pool and shuttle, we were disappointed in the service and our overall experience. There were ants outside of our room, making it impossible to sit outside on our patio without them crawling on our table/chairs, the service at breakfast was really hit or miss (e.g. we didn't get water every day, even though we asked for it multiple times), shower also didn't have a door, which resulted in our whole bathroom floor being flooded with water making it unsafe to walk around and we felt like ONE linen sheet was too hard/uncomfortable. Providing an option for softer sheets would have been nice. When our taxi came to pick us up, the front desk didn't call to tell us that he was here and we really felt like the hotel didn't care about providing a high-level of service. They were more concerned about us committing to have the tasting menu (and paying $220 Euros per person) for that dinner, versus getting the basics right like fixing the spotty internet and bringing us our breakfast quickly (we waited 40 minutes for yogurt). Since the views are nice, I'd recommend going here for a nice lunch, but spend your money on another hotel that is hospitable and has more consistent service.

Leisure Family

10/10

Exceptional

24 Jun 2022

Tim

The view was amazing. Naybe the best in Positan especially from the roof rop pool.

Leisure Partner

4/10

Poor

09 Jun 2022

Verified traveler

Overpriced, poor service, not true to Positano

After being woken up by some sort of

Friends_and_family Friends

10/10

Exceptional

18 Oct 2021

Sherese Janet

This was the best hotel in Positano!! 10/10 . Rooftop had the best view of Positano . I recommend the in room dining for breakfast & Lunch it’s so good

Leisure Partner

10/10

Exceptional

12 Oct 2021

Matthew

5* service in a beautiful setting

The hotel was beautiful as was the town. the team at the hotel really looked after us. Many thanks to all!

Partner

10/10

Exceptional

11 Oct 2021

Barb

Everything was excellent, upon my arrival I was upgraded to a suite and received a welcome drink as well as tour of the premises then my luggage was brought to my suite. Customer service was excellent and they even knew me by name.

Business_and_leisure Self

10/10

Exceptional

21 Sep 2021

Maria

Great hotel excellent dining and wonderful staff at Sky gold terrace .
The room very very small and the bathroom sink clogged at all time very very disappointed.I didn’t receive any special treatment for my birthday and anniversary. Never offered room upgrade.

Leisure Family

6/10

Pleasant

17 Sep 2021

Ryan

Beautiful property. Well maintained. Service at pool and rooftop bar was lacking. Took forever to get drinks and food. View from our room was bad. Couldn’t see much besides a walll and they said they “upgraded” us.

Also, at night could hear people walking around above us because we were on the lower level underneath lobby

Leisure Partner

10/10

Exceptional

03 Sep 2021

Karin

Luxury, beautiful 5 stars hotel. Great service and an amazing breakfast! Balcony view dreamy

Leisure Partner

10/10

Exceptional

04 Sep 2020

Marc

Really unique hotel. The decor is fantastic and the view breathtaking- it’s a perfect location on top of a rock where you have amazing views on both sides. The service is extremely attentive, and staff really go out of their way to please customers. The owner, Madama Franca, sits in the lobby every morning and evening looking out for her guests and hotel.
I have nothing negative to say other than the walls are thin, and you can easily hear people walking along the corridor, walking above you, or speaking loudly in the room next door.
The hotel is 10-15m walk from the city center, but it’s very steep so the way back is a real hike. There’s a hotel shuttle in the mornings and evenings.
I really highly recommend the property.

Leisure Partner

10/10

Exceptional

03 Nov 2019

Verified traveler

Loved the attention that they staff gave us. They were very personable. The rooms are very small but that is due to the limit of space that they have by building on cliffs. It is part of the charm to the town.

Leisure Friends

10/10

Exceptional

03 Nov 2019

Erica

Amazing rooms/decor, pool, staff, food, view. Pictures do not do it justice!!!

Leisure Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

Fantastic location and views. Service is exceptional.
Great facilities. There is a shuttle provided to and from
The old town but if you are feeling energetic you can walk down the steps at the side of the hotel to get to the town and beach. You can also walk back but only if you can handle climbing the steps - best to catch the shuttle.
Rooms are well appointed and have a modern luxurious feel.

Business_and_leisure

8/10

Excellent

16 Oct 2019

J&P

This is a lovely boutique hotel with the main building (Villa) housing all of the amenities. We were guests in the second building which is up the street with only a partial sea view.
The rooms are very nice and clean but walls are paper thin. Breakfast was great with lots of variety and everything (food & drinks) poolside (roof top) was wonderful. Most likely the best view in town.
Only draw back is getting up to the property. Also arriving by ferry it is quite a walk to the taxi stand especially with luggage and the hotel doesn't offer a transfer service.
Overall we were very comfortable and pleased and would recommend. Oh... staff was fabulous.. Thank you!!

Leisure Partner

10/10

Exceptional

12 Oct 2019

Verified traveler

Stunning ?.beautiful vista, spotless, great staff. Not cheap but you get an amazing exoerience

Leisure Friends

10/10

Exceptional

07 Oct 2019

Verified traveler

great place to stay in positano.

Great hotel. Very nice experience. The hotel is about a 10 min walk down the stairs to town. They have a shuttle that comes every 30 min from the center of town back to the hotel which I highly recommend using vs. cab or walking!! The shuttle runs in late evenings and in mornings but not at all times so coordinate your trips to town based on the shuttle to avoid walking up. The gym was nice and perfect what we needed. Staff was very helpful.

Partner

10/10

Exceptional

25 Sep 2019

Gloria

Location, property, staff and service was superb! Once again, this property made our stay just perfect.

Leisure Family

10/10

Exceptional

21 Sep 2019

Renu

We stayed at Villa Franca for two days and had the best two days of our two-week vacation. The views from the hotel are breathtaking. The rooms are cheerful, The linen bedding was amazing. All the staff of this hotel gets kudos for providing top-notch service. One can see that the hotel has a very high service culture. We dined at the Li Galli restaurant on the second evening. The entire dining experience was a culinary delight. My husband and I are foodies and our tastebuds were constantly stimulated. Overall, we had a wonderful stay. Super impressed!

Leisure Partner

2/10

Poor

06 Sep 2019

Joshua

Thiefs

Belt was stolen from insite my suitcase. The hote manager refused to accept responsibility.

Partner

8/10

Excellent

06 Sep 2019

Verified traveler

Location was great! Decor was really nice and the roof top was incredible!

Rooms were small and did not have area for luggage

Leisure Partner

10/10

Exceptional

03 Sep 2019

Verified traveler

On the Top of positano! best rooftop! Amazing service! The most professional and friendly guys ever! They olso manage to get us a reso at Sponsa. perfect score on everything!!!

Leisure

10/10

Exceptional

28 Aug 2019

Verified traveler

Great and highly responsive concierge service. Great breakfast. Spectacular view.

Leisure Family

10/10

Exceptional

25 Aug 2019

Verified traveler

Room was clean
Service was amazing
Restaurant is a must try

Leisure Friends

10/10

Exceptional

12 Aug 2019

Verified traveler

VILLA FRANCA IS A 5 STAR HOTEL

Everything about this hotel is perfect. The concierge at the hotel, Lorenzo, made it even special by booking us at the right restaurants and activities.

Partner

8/10

Excellent

10 Aug 2019

Anonymous

This is the best choice in positano for a modern contemporary hotel-maybe the only choice. Rooms and linens were very good to great. Rooftop pool was awesome. View was to die for. However ten minute drive from the town or 25 euro. There’s a shuttle or a walk down steps that takes 15 minutes, just a little hilly. Staff and service was mediocre, definitely not five star quality and not welcoming and all that helpful, one senior guy was terrific otherwise not a lot of smiles. For $1000 a night for the starter room service sh be much better. The woman rudely gave me a hard time about a late checkout, when 30 -60 minutes never makes a difference for a hotel. No dedicated concierge, the guest services do both check ins and concierge. Lastly, the entry way and fromt desk are unappealing and very tiny, almost looks Like it’s under construction....they should work on that. Otherwise the hotel has capabilities to be five star given the view and quality and newness of the rooms.

Leisure Partner

10/10

Exceptional

10 Aug 2019

Verified traveler

Loved the swimming pool and loungers. Very modern property

Leisure Partner

10/10

Exceptional

07 Aug 2019

Verified traveler

Clean, modern, and great service. TV had an Apple TV which was unexpected but very useful. The location is high up, however, so be prepared to do some stairs. The view from this area is great, so there is a trade-off!

Leisure Partner

8/10

Excellent

30 Jul 2019

Verified traveler

Excellent views. Clean rooms. Great food. Service at pool bar from bartender was same as it was 6 years ago, conceipted and arrogant. Front desk staff was extremely pleasant and accomodating, helping book private boat after hours.

Leisure Partner

8/10

Excellent

12 Jul 2019

Brent

Just so so.

I was surprised not to love it more, but overall the hotel was just missing that extra special touch that make great hotels really great. Help with reservations seemed labored, we were never greeted by name, the rooms and facilities were generally tiny- even for Europe standards, and we left feeling like it was ‘nice’ but not incredible. The question you’ll have to ask yourself is whether the price you’ll pay is worth ‘nice.’

Partner

4/10

Poor

22 Jun 2019

Coard

Beautifully decorated, clean property. Nice location. Terribly overpriced for what you get. Restaurant is a joke. A bad joke. A really bad joke. Rooms are TINY. There was not enough room for 2 pieces of luggage in our room. Thought about storing 1 piece on the balcony. Not a single hook in the room. Stored damp robe in the closet. TV didn't work properly. Light beside bed was broken (but it was promptly repaired). Staff was \"Meh.\" Housekeeping didn't refresh bathroom toiletries on a daly basis. Toiletries were nice though. Not enough chairs by the pool to accommodate guests. Talked to other guests and they too expressed similar concerns. We stayed at 3 other 5 star properties during our vacation in Italy and Villa Franca was, by far, the least desirable. A big F'ing disappointment.

Leisure Friends

10/10

Exceptional

19 Jun 2019

Evan

Positano 5 star villa

5 star hotel, albeit pricey but worth it. Incredible views, welcoming staff and concierge were
extremely helpful. Perfecto !

Friends

10/10

Exceptional

03 Jun 2019

richard

Fed up with Hotels.com

Hotel was great but I will never use Hotels.com or any Expedia company in the future

Partner

10/10

Exceptional

01 Jun 2019

Verified traveler

Everything about this hotel is top notch. Great room and very clean. Best breakfast on the coast. Only real “negative” was that the pool on the roof terrace is not heated so you could not really swim when we were there at the beginning of June.

Leisure Partner

10/10

Exceptional

31 May 2019

Donald

Great views, service, and chef us awesome

Partner

10/10

Exceptional

30 May 2019

Verified traveler

Highly recommend. Would stay again without question. The seaside views will take your breath away. Tanya was a wonderful help and the restaurant deserves a star.

Leisure Partner

10/10

Exceptional

23 May 2019

Verified traveler

Everything about this hotel was exceptional! The staff was beyond friendly and really made an effort to get to know you personally. The amenities were great, and the views from everywhere in the hotel were magnificent! I would be happy to stay here upon my return to Positano!

Leisure Family

10/10

Exceptional

05 May 2019

Verified traveler

Beautiful location. Staff was some of the best I have ever encountered. Would stay again without a doubt. The customer service is unparalleled!

Leisure Family