Hotel Castello

6/10

Pleasant

25 Apr 2026

ricardo

Staff was okay. They didn’t have an iron or any essentials you would expect from a hotel. Showers didn’t work- water would barely come out. We got more water from the hand washing sink than the shower.

there’s not an elevator and i have elderly parents. We walked up 6 flights of stairs each day to get to our room.

Family

8/10

Excellent

12 Apr 2026

Vandit

The rooms were very clean and they provided extra blankets in case you are cold. There is a fridge for you to use as well. The staff is very kind and accommodating as well! You do have to keep the keys on premise (give them each time you leave) but there is always someone there to rapidly give you the keys upon return. The hotel location is also very close to San Marco and Doge palace, and the ports aren’t far either for water traveling.

The cons are the air conditioning and the shower. The air conditioning would not work and each time we turned it on it would blow warm air into the room. The shower had 0 water pressure and would work for about 3-5 second and then come to a drizzle/stop for 3-5 seconds and then return. It was quite a hassle to shower and would take everyone much longer to get ready.

Family

10/10

Exceptional

07 Apr 2026

Reghunathan

Excellent stay

Friends

10/10

Exceptional

04 Apr 2026

Gina E

The hotel is a bit old, but it has a lot of charm and was very comfortable. The staff were incredibly friendly and welcoming, which made the stay even more enjoyable. Overall, a great experience and I would definitely stay here again.

10/10

Exceptional

04 Apr 2026

matthew

The room was clean and the area is surrounded with shops and resrsurants. A few minutes walk to the vaporetto station if you want to get a boat ride.

Family_with_children

10/10

Exceptional

02 Apr 2026

Kunqi

Staff

Friends

10/10

Exceptional

02 Mar 2026

DORI

Great location. Friendly staff. Very safe location. Great room.

Friends

10/10

Exceptional

20 Jan 2026

Mark

The location is amazing. The staff were very friendly and helpful. The room was small but very clean.

Partner

10/10

Exceptional

19 Dec 2025

Jaycee

Really clean room and friendly staff. Great location too!

8/10

Excellent

08 Nov 2025

Karen

All good. Excellent location

Self

8/10

Excellent

07 Oct 2025

Robin

the staff was very nice and helpful. the hotel is beautiful. there are A LOT of stairs, but dont let it deter you unless you are unable to climb multiple flights. The beds are VERY firm, but it seems like all of them in Italy are. The only thing that I would change was the breakfast. It's not included and its minimal. We chose to eat breakfast other places for variety and cost comparison.

Partner

6/10

Pleasant

30 Sep 2025

Jeffrey

The room looked absolutely nothing like the picture provided. Our window overlooked the storage area outside for chairs etc. the location is very good near St Mark Square, unfortunately that was the only saving grace. The bed was rough. For the price, I would look elsewhere, 2 nights in Sept with the city tax and all said and done was nearly $650 USD.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Dayani

The small but new bathroom, good position in ka zone, the habitation should be modernize, the plugs in poor states little light. The sleeping blanket should not cover it and has a bad sensation to the body.

The staff very professional.

Leisure Family

4/10

Poor

24 Sep 2025

Bradley

...

The hotel has a good location, very close to restaurants and important sites. The decor is frightening. From the moment you walk in, the bad smell is very strong. The smell of damp inside the room is overwhelming. It's very noisy inside the hotel. There's no elevator. And something very strange is that you have to leave your room keys at reception; you have no privacy

Self

8/10

Excellent

20 Sep 2025

Alan

Location was perfect fo exploring San Marco. A lot of dining options and close to historic sites

8/10

Excellent

09 Aug 2025

Tatiana

It was a great stay, super convenient location. Place is outdated but just to sleep, it’s perfect.
The AC worked really well, specially in the warm nights and after long day of walking, it felt refreshing.
The staff were incredibly warm and friendly.

Leisure Family

10/10

Exceptional

19 Jul 2025

Murad Singh

Checkin staff was very nice and room was clean!

Leisure Self

8/10

Excellent

28 Jun 2025

Kimberly

The staff was nice and the room was big and clean. The hotel is quite dated but somehow still charming. The hotel is in a good location and breakfast was decent. We enjoyed our time here.

2/10

Poor

19 Jun 2025

Surya Prabhakara Rao

Someone broke the lock on my luggage. When I complained about this, the owner didn’t take it seriously. I didn’t feel safe.

Leisure Family

10/10

Exceptional

19 May 2025

Andrea

Loved our 3 night stay at Hotel Castello.
Our positive experience staying at this hotel definitely contributed to our fabulous vacation.
I would stay again!

Leisure Friends

6/10

Pleasant

19 May 2025

Abdul Hai

Average. Old. No oven, no fridge, no iron in the room. Just walkable to nearby areas and split works fine. Old rooms, old carpets.
Staff is helpful and humble.

6/10

Pleasant

16 May 2025

Vincent

Poor

Leisure Partner

10/10

Exceptional

04 May 2025

Cynthia

Welcomed, held bag's, and expedited room. Neat, very clean, and very close to all main attractions. Graci

8/10

Excellent

19 Apr 2025

Thomas

The staff are great! Super close to San Marco Able to leave my bags safely after checkout. Decor dated but the price is good. Have been happy with our stay.

Leisure Family

10/10

Exceptional

12 Apr 2025

Paul Ba

It is okay

Business_and_leisure Friends

6/10

Pleasant

23 Mar 2025

David

A lovely hotel with welcoming staff. Venetian style old rooms, with comfy beds of which were all cleaned and made each day. My only concern was just how thin the walls were. We could literally hear whole conversations, mobile phones, and pretty much everything else. I would advise ear plugs if I was to return.

10/10

Exceptional

17 Mar 2025

Fazeel

Good enough for sure

Leisure Friends

6/10

Pleasant

11 Feb 2025

Peter

Nice staff.

Leisure Partner

8/10

Excellent

09 Jan 2025

Anette

We loved Venice and our location!
Thank you!!!

Leisure Family

6/10

Pleasant

04 Jan 2025

Kushal

Good hotel proximity. Getting in and out is a bit challenging though. Staff is polite but limited inclination to accommodate requests by front staff. Something as simple as salt when asked the reception lady said we don’t keep it.

Leisure

10/10

Exceptional

01 Jan 2025

Matthew

Good location

8/10

Excellent

29 Dec 2024

Olivia

Terrific location, near St. Marc’s square, dining, and shopping!

Leisure Partner

10/10

Exceptional

27 Dec 2024

Ayme

Perfect location

Leisure Family

6/10

Pleasant

08 Dec 2024

Omar

Staff members were nice. But the building is too old and feels ancient. I didn’t like the shower area it was too small and missing a proper shower head. The building also had a weird smell to it.

6/10

Pleasant

27 Nov 2024

Juan R

Hotel pequeno, con poca ventilacion, el olor a humedad se siente, no puedes regular el aire o calefaccion a tu gusto, esta fijo.
Comodo en general, muy cerca de la plaza San Marcos y rideado de restaurantes La persona que nos atendió en la carpeta , muy amable y familiar!

Leisure Family

6/10

Pleasant

16 Nov 2024

Ben

I booked a room at this hotel to spend a night after a day in Venice. The room was not expensive so I was not expecting luxury. The room was dated but fine for somewhere basic to sleep after a busy day exploring. What it really has going for it is the location, its approx a 5 minute walk from St Marks Square and felt safe.

Leisure Partner

10/10

Exceptional

07 Nov 2024

Jennifer

We enjoyed out stay in Venice and plan to return.

10/10

Exceptional

24 Oct 2024

Henry

It is located wonderfully close to St. Mark square.

Leisure Family

10/10

Exceptional

18 Oct 2024

Egor

Good location, quiet, working air conditioner, friendly stuff and 24-hours reception, good coffee and breakfast. All we needed. Rooms rather small but feels venetian

Leisure Partner

2/10

Poor

16 Oct 2024

Verified traveler

The room smelled horrendous

The room provided the bare minimum. There were plenty of towels and a concierge available 24 hour. We got the room we expected but it was a very damp and dark room. The smell inside the room smelled like feet and vomit and was so strong we were uncomfortable the entire time we were inside the room. Needless to say we got horrible sleep. I suggest you read the reviews before booking here and spend a little more for a different location and hotel.

Friends_and_family Friends

10/10

Exceptional

15 Oct 2024

Bilquis

Very nice location. Access to everything. Good breakfast and good staff.

Leisure Partner

10/10

Exceptional

09 Oct 2024

Susan

The room was spacous enough as well as the bathroom. The staff was fabulous and the breakfasts were great. It would have been nice to have it included in the price of the hotel (as many others we stayed at had included)
We walked everywhere and the vaparetto location was very close when we went to go the Murano and Burano. The staff was very helpful to answer all our questions and the breakfast and cleaning staff were excellent. Thanks for the nice stay.

Leisure Partner

10/10

Exceptional

09 Oct 2024

Mary

Property was lovely. The staff was friendly and accommodating, and the room was spacious and clean.

Leisure Family

10/10

Exceptional

07 Oct 2024

Gabriela

The rooms are smaller, but this is normal in Venice. Very clean and just behind the Doge's Palas. Super located, and lots of restaurants around.

Leisure Friends

10/10

Exceptional

06 Oct 2024

Charlene

Great hotel and location

8/10

Excellent

01 Oct 2024

Kelly

Convenient to St Marco’s square

Leisure Partner

2/10

Poor

01 Oct 2024

Roxana

Creepy hotel

Crepiest hotel I’ve ever been. Receptionists were friendly. But the room was super old, dark, dirty, and super creepy. It was horror movie hotel. Bags of laundry at the entrance.

Partner

6/10

Pleasant

30 Sep 2024

Ibraheim

Need to work more on cleaning, the sheets had stains and the blanket had some weird spots on it like gum sticking

Leisure Family

10/10

Exceptional

26 Sep 2024

Michelle

We had a very nice room and the staff were very friendly. I think people dined elsewhere as I never saw anyone in the dining area for breakfast or dinner. We came back with a to go box since I couldn't finish my meal and he informed us that we could not eat in our room. We could store it in the refrigerator but we would need to come to the dining area to eat. That was a little odd, I'm 55 and have never been told I can't eat in the room. Bathroom may have been the smallest of our trip, but room was very clean and beautiful. We were asked to settle up our bill the night before we checked out, which was fine, and made an easier day when we left. Again, very friendly staff, and clean. One note with Venice and this location, I may be a touch hesitant on staying here as a solo traveler only because of the narrow side street it was on, but staying alert and aware of your surroundings it would be fine.

Leisure Friends

4/10

Poor

21 Sep 2024

Raj

This place looks ok
It is not expected in photos.

Room are very small and not enough space.

Leisure Partner

10/10

Exceptional

18 Sep 2024

Marianne

Hotel staff very friendly and attentive. Breakfast room was so nice and comfortable, breakfast and coffee were , price very reasonable. Room and hotel reflected the era with venetian style. Room was a good size and bathroom very updated. Grazie Mille Hotel Castello!

Partner

6/10

Pleasant

15 Sep 2024

Kandell

Location was good but room left much to be desired.

8/10

Excellent

14 Sep 2024

Trystain

Although common for many of the places we stayed in Europe, hard mattress and 4th floor without an elevator was difficult. Small but clean room. Bathroom updated. Breakfast for 10€/ea was cereals, breads, yogurt and coffee, tea and juices. Location was about 1-2 minutes walk to the harbor and St Mark’s.

Leisure Partner

6/10

Pleasant

14 Sep 2024

Elizabeth

It was close to Marco square. Staff were friendly and helpful. Location was good (in the hub but just off the really busy. Had character though a little dated.

Leisure Partner

10/10

Exceptional

13 Sep 2024

Kelly

Hotel Castello is full of old world charm from the heavy brass century entry doors to the ornate Venitian glass chandeliers and old Italian style furnishings and room decor. I LOVED the roof deck for grabbing a glass of wine and relax from the busyness of the day. Hotel Castello is exactly what I needed in Venice. I also felt perfectly safe as a female solo traveller. There is only a restyfor breakfast but that isn’t a problem in a city like Venice. I wouldn’t advise Castello to people who can’t walk stairs though as stairs are involved in navigating the property.

Leisure

8/10

Excellent

03 Sep 2024

Ata

Clean and beautiful with comfortable room

Leisure Family_with_children

8/10

Excellent

03 Sep 2024

Samiya

Great overall. Provides everything you need necessary. Double bed was 2 twins together, and room is little dusty and small due to the age of area, but overall very friendly, helpful and clean.

Leisure Partner

10/10

Exceptional

21 Aug 2024

Karina

Employees were very respectful and attentive. It definitely isn’t a modern hotel but I had everything I needed and was able to rest. They do ask you to leave your room key at the front desk. I was a little uncomfortable with it. But if you think about it, other hotels have master keys for housekeepers to get in. There are no elevators but they did help us with our luggage. I would go stay there again for sure.

Leisure Family

6/10

Pleasant

21 Aug 2024

Verified traveler

Very good location.

Very good location - you could walk to/reach St Mark's Square within minutes. It was a stay for one night. The room was clean. The staff were friendly and helpful. Air conditioning in rooms could be much better especially as we stayed at the hotel in August, or perhaps a fan could be provided. Thank you.

Friends_and_family Family

8/10

Excellent

21 Aug 2024

Bono

No elevator

There was no elevator. We had to take 62 steps to our room on the third floor. The aisle on the way to the hotel looked shady. Nevertheless, Saad was most helpful.

Friends_and_family Friends

8/10

Excellent

15 Aug 2024

Clark

It seems to be one of the most cost-effective and accessible hotels around Piazza San Marco. The staff were all friendly and the breakfast buffet was good quality for the price. The bathroom was renovated and felt like a 5-star hotel, and the room was clean. The air conditioning was a little weak so it was a little stuffy, but it was enough to endure the summer nights in Venice. Highly recommended

Leisure Partner

10/10

Exceptional

14 Aug 2024

Daniel

Buen lugar para estancia en Venecia

Buen hotel, cómodo, buen desayuno, y personal amable.

Friends_and_family Family

6/10

Pleasant

06 Aug 2024

Juan

Didn’t like that they kept your room key every time you left the hotel. Didn’t feel safe to leave my belongings in there without knowing if someone will enter the room.

Leisure Family

8/10

Excellent

06 Aug 2024

Christine

Great value for price and location!

Great stay! Very nice for the price offered and in a great location. The patio was wonderful. One issue is there was no elevator and we had to trek three flights of stairs.... but there was an AMAZING bellhop (I believe his name was Assan!) who was very helpful with our bags. The decor was dated but cute and the room could've used a dusting, but the facilities were clean and updated so its silly to complain.

Partner

6/10

Pleasant

04 Aug 2024

Janelle

Rooms need to be cleaned better, lots of stairs so be prepared to take your luggage up. Was weird because I have never been asked what time I am checking out at any hotels ever! Location was a plus ..4 mins from the water bus stop San Zaccaria, close, no iron in room, you have to go to lobby to iron your clothes if not there is a lady there that irons for you and you have to pay her.

Leisure Partner

2/10

Poor

04 Aug 2024

Sanjeda

This property really needs some renovation. Smells like an old damaged property. The room size and cleanliness is not great at all. Bathroom is clean and renovated. No blankets were provided. There was a blanket in the closet which is used by every guest that stays there as there is no cover on the blanket. It does not fit a hospitality industry standard. They don’t even offer a complimentary water bottle. There is no elevator and if you have luggages with you good luck. Specially if you get your room on the 3rd floor then you’re definitely gonna feel it. Very very old property and the rooms have weird smell. We found a crawling bug on my bed. I forgot to take a picture of it as I was panicking. If it was first floor it would’ve made a bit more sense but I was on the 3rd floor so really didn’t make any sense. Definitely would not recommend it. Not too friendly staff. Some were okay but the rest were not so helpful. The mirror in the room has rusts all over it. It was so old you can’t even see your face properly. I was not going write anything honestly but then the review popped up so I had to. I did read about the no elevator on one of the review but I did not think it’s gonna be this bad. Not sure how this property has such a high rating honestly. Maybe because it’s right by the tourist area where the church is. The tourist area. Very much walkable a lot of shopping center but that’s anywhere you stay in this area as I realized. Good luck!

Leisure Family

8/10

Excellent

01 Aug 2024

Joao Paulo

Really nice clean old style hotel in the middle of everything in San Marco area. Would come back for short stay
ps : no elevators :-)

10/10

Exceptional

30 Jul 2024

Steph

Really enjoyed our stay at Hotel Castello, very central, short walk to San Marco. All the staff were so lovely, always smiling when they greeted you and extremely helpful. the cleaners were all so friendly and polite.
The rooms were very clean, small but comfortable. Only thing I would have liked was a small kettle in the room, I don’t know if this was available in other rooms that weren’t just ‘bed’ option. But it would have been lovely for a cuppa in the morning. We did however have a small mini bar where would could fit a couple bits to keep them cold.
Some beautiful restaurants in the square 2 seconds from the hotel, delicious food and gracious waiters.

Leisure Family

10/10

Exceptional

24 Jul 2024

Jennifer

We loved this property! It was safe, secure and in a very walkable part of Florence. We checked in with Samuel who was very knowledgeable about the city and provided us with a map of personal recommendations on where to eat, shop, visit and enjoy the views. We everything about this place was 10/10!

Leisure Friends

6/10

Pleasant

22 Jul 2024

Gladylen

Walkable to everything. Just a little bit out dated if you’re looking for a hotel that’s more glam. But we stayed comfortably.

Leisure Family

10/10

Exceptional

19 Jul 2024

Faezeh

Location was good. having the 24/7 in front desk was great.

Leisure Partner

8/10

Excellent

09 Jul 2024

Norbert

Very nice hotel but hard to find on a side street.

Leisure Family

8/10

Excellent

06 Jul 2024

Andrea

Location is fantastic and staff are wonderful !

Friends_and_family Family

8/10

Excellent

06 Jul 2024

Carlos

Good Ubicacion but to small room

Leisure Family

10/10

Exceptional

05 Jul 2024

Cath

A very old hotel but that was to be expected and part of the charm of staying in Venice. The room had everything we needed and the staff were very friendly and helpful.

We were able to have one family room to suit my husband and I and 16 and 19 year old teens.

It was close to all the shops and main tourist attractions.

Although this caused no issues for us there is no lift and the shower was inside a bath which may make it difficult for elderly or disabled.

We would definitely stay again ! Thank you.

Leisure Family

10/10

Exceptional

05 Jul 2024

Mario

Nice, clean helpful and staff

Leisure Partner

10/10

Exceptional

29 Jun 2024

Pat

Shopping Mecca

Great location near shopping and restaurants. Needs an elevator!

Friends_and_family Friends

6/10

Pleasant

28 Jun 2024

Nicole

The hotel staff was very friendly and helpful! My friend and I had booked a room with two twin beds, but were given a room with one double. The staff were accommodating and ended up moving us to a bigger room that had two twin beds. The hotel is in a great location! It’s super close to Piazza San Marco, shopping, and dining!

The hotel is on the older side and the bedding/amenities in the room reflect that. Hopefully, that’ll be updated in the future!

Leisure Friends

10/10

Exceptional

27 Jun 2024

Anna

This was my favorite property over my 2 week stay in Italy. I felt like I was in authentic Italy in this hotel. It was quaint, charming, clean, comfortable and in a perfect location for walking to nearby sites, shopping, transportation and restaurants. Very friendly staff. HIGHLY recommend.

Leisure Self

10/10

Exceptional

27 Jun 2024

Melinda

Just happy with it!

Leisure Family

6/10

Pleasant

21 Jun 2024

Fabrizio

The property it was ok maybe to small the room

Leisure Family_with_children

8/10

Excellent

20 Jun 2024

Sonja

hard to find, directions did not get us there, but friendly people pointed us into the right direction. sign is not lit and there is no sign pointing into small street to entrance. But great location.

Leisure Partner

6/10

Pleasant

18 Jun 2024

Jacob

A place you stay for the location...

The good: Hotel is an amazing location - 5 min walk away from the St. Marks square. The shared terrace/patio is amazing and great way to hang out and enjoy a meal.

The bad: The room has a severely limited number of power plugs. The room feels that it was not updated in a considerable amount of time. The air conditioning units were not cleaned in a considerable amount of time. As when had them working, I noticed respiratory issues with my girlfriend (a lot of coughing at night) and basically my nose was completely blocked.

Partner

8/10

Excellent

16 Jun 2024

Debra

A pleasant & convenient place to stay. Walkabke to most everything or excellent transportation available close by. Friendly staff. Room kept very nicely. Front desk staff were very helpful too.

Leisure Partner

6/10

Pleasant

16 Jun 2024

Victoria

It was clean, just very old and needs to be updated. It can be updated, but still keep the authenticity of Venice.

Leisure Partner

8/10

Excellent

16 Jun 2024

Jennifer

This is an older property in the \"newer\" (600 yr) section of venice. It was a little difficult to find on thr map originally, but once figured out, was in an amazing part of town near great restaurants, the Bridge of Sighs, etc. We had a small issue with our original room and the staff went above and beyond to fix things. Lovely people. Honestly, would be five stars if we'd mapped it out faster and if there werent quite so many stairs with your luggage.

Leisure Partner

8/10

Excellent

14 Jun 2024

Rupinder

Nice hotel, friendly staff. Great location

10/10

Exceptional

13 Jun 2024

Carlos

Close to everything, good breakfast, good customer service. Rooms good for the money

Leisure Family

10/10

Exceptional

12 Jun 2024

Nahela

Great place to stay! Close to everything and the hop on hop off bus stop is 1 minute away. Close to the train station, literally a straight walk to and from. Staff is helpful and kind! Safe area, the market is a 5 minute walk, and many restaurants and bars around.

Leisure Family

2/10

Poor

12 Jun 2024

Joseph

After a long flight from Barcelona Spain we arrived to find the room was not ready although they were “expecting us”! The 105 room was in a deplorable condition, air conditioning not working, “desk” top totally worn out. The guy at the reception was at the phone for more than 10 minutes and ignored us until we asked him if someone else was available to check us in. The only good at this place is the bellboy Asad, who was more than happy to help us and couldn’t hide his embarrassment for what was happening to us! He deserves a better place to work with!!

Leisure Partner

10/10

Exceptional

08 Jun 2024

KIMCHI

Great

Business_and_leisure

6/10

Pleasant

03 Jun 2024

Maria

Classic design

It is a very classic design

Friends_and_family Family

10/10

Exceptional

30 May 2024

Adriana

24hr front desk. English speaking and every one was very nice! Bedroom is small, but clean. Good clean bathroom and AC worked just fine. Away from crowds but super close to St Marks, water taxi, shops and restaurants.
Good signage made it easy to find. Would definitely stay here again.

Leisure Family

10/10

Exceptional

30 May 2024

monicka

Un lugar para aprovechar!

El hotel está muy bueno y la gente es muy amable! Entuvieron atentos a cualquier necesidad

Friends_and_family Family

8/10

Excellent

29 May 2024

Leilani

Venice can be expensive, so this was a perfectly suitable budget option. The staff were excellent, and really made the experience lovely. The breakfast was an extra charge, and was a bit limited, so we opted to go out for breakfast. The area is walkable and has lots of great dining options. The staff cleans very regularly and thoroughly, so even though the design motif uses a lot of fabric (which can sometimes be incompatible with a crisp look), I felt that the hotel was clean. The room was basic, but comfortable. The air conditioning worked great, and there was a lovely rooftop terrace. It's walking distance to lots of the famous sights of Venice, so that's why we stayed there, and it worked out perfectly. Again, the staff was wonderful!

Leisure Partner

10/10

Exceptional

22 May 2024

Paul

The breakfast was excellent, highly recommended. Good location. Friendly, welcoming and helpful staff.

Leisure

10/10

Exceptional

21 May 2024

Jeannine

Old world charm in this hotel. Staff were very friendly and helpful!

Leisure Partner

10/10

Exceptional

20 May 2024

Jan

Everything about this hotel was perfect. The location, the staff, the breakfasts, the space in the room. Absolutely lovely.

10/10

Exceptional

19 May 2024

Daniel

As you expected in Venice, property is very old - 500 yrs old - and room is also very old.
However, they did their best to make it clean and did some remodeling on bathroom.

Staff was nice and very friendly and helpful.

We didn't have any issue with hotel and room itself - simply it is old and outdated but has a large & clean room. They offered breakfast option but we didn't take it as we has another plan to have breakfast elsewhere.

Around facility, a lot of shopping and dining avail. Very close to San Marco and Realto bridge is also walkable. Location is the key when you are visiting a city as tourist.

Leisure Family

4/10

Poor

18 May 2024

Yvonne

Overall staff was very nice, however it is an old facility with no charm. I would not rent this place again

Leisure Family