Name: Vacation Village In The Berkshires
Address: 276 Brodie Mountain Rd, Hancock, 01237, US

4/10

Poor

24 Jul 2026

Christopher

It was a nice room with a beautiful location, and the pools were well maintained.

However, the front desk was repeatedly grumpy whenever we had a question. Even saying good morning was met with an indifferent tone. For example, the washer didn't work (rinse cycle didn't work) and when I reported it in order to help the next person who would use it, they didn't seem interested and were put off. Additionally, the keys consistently didn't work until after several times, and whenever we tried to call the front desk for fresh towels the line would disconnect. The arcade also didn't work since the tickets wouldn't print after depositing money.

10/10

Exceptional

24 Jul 2026

Margaret

Great amenities like free psrking, free DVD rental, free laundry which were on every floor. Towels svailable at the pools, daily kid’s activities, free nightky movies and gameroom. There was a basketball or tennis court. Free extra room towels, coffee & paper goods. One indoor and one outdoor pool. Both large sized. Very timely, efficient, friendly msintenance man. Very friendly staff and private outdoor sitting area. Very pesceful & quiet rooms with in room jacuzzi.

10/10

Exceptional

24 Jul 2026

Elizabeth

Beautiful grounds, excellent amenities, wish I could have known the options for rooms more clearly when booking but everything was great!

8/10

Excellent

24 Jul 2026

Michelle

I liked the option for an indoor and outdoor pool because 1 day it rained the whole day but we were still able to swim. The hot tub was fabulous. The decor was a little outdated but the room was very clean.

The front desk said someone would come to our room and help us with our bags but no one ever came even after we called again. We're a little older so we were sore from making so many trips. ( I missed that there wasn't an elevator.)

I wanted for nothing in the kitchen. It was stocked well.

I would have liked some sort of screen/screen door on the balcony. It would have been nice to leave that door open but there were too many bugs.

Overall, it was a good stay.

Partner

8/10

Excellent

24 Jul 2026

Ryan

I didn't choose Vacation Village in the Berkshires so much as it chose me. That is, by the time I'd secured my tickets to Wilco's Solid Sound Festival at Mass MoCA, it was the closest accommodations I could secure. I knew I wouldn't be spending much time in my room, which, I'd surely forgotten, was really a one-bedroom apartment, and so neither my expectations nor demands were terribly high. Vacation Village is charming in that slightly run-down, just past-its-prime kind of way—the kind of place that still has a DVD player installed but has no DVDs on hand to play in it. Still, I appreciated the spaciousness of the suite, even if I was mostly there to sleep. I found the bed to be quite comfortable, the shower pressure more than adequate, and, despite the unusual two-rooms-connected-by-a-common-foyer arrangement, I don't recall the family next door creating any memorable disturbance. The price was right, its location to both Mass MoCA and other sites worth seeing reasonable, and the fact that the charming and delicious Bluebird & Co. restaurant is practically within walking distance made Vacation Village in the Berkshires feel like a wise choice.

10/10

Exceptional

23 Jul 2026

Amber

Nice

10/10

Exceptional

23 Jul 2026

Scott

.

10/10

Exceptional

22 Jul 2026

Marina

Clean room and spacious accommodations.

Partner

10/10

Exceptional

21 Jul 2026

Sharon

The king deluxe suite was large enough for a family. The kitchen was sufficiently equipped to cook meals. The in room jacuzzi was comfortable for two. The outdoor pool was large and there were plenty of lounge chairs for the guests. The indoor pool was large as well, though a bit noisy.
The views were very nice and the location is relatively close to Williams town, Pittsfield and Lenox. Lots of museums and other sights in the area.
Overall a very nice location for long weekend or a full week.

Partner

8/10

Excellent

20 Jul 2026

Jane

There were some maintenance issues in my room which needed to be addressed.

Self

10/10

Exceptional

20 Jul 2026

Olena

Excellent

6/10

Pleasant

20 Jul 2026

JAMES

At check-in, I was advised I would be charged $21 per day for use of \"amenities\" (i.e., the pool, etc.). When I stated I would not be using any amenities I was told essentially, \"tough luck\" as they charge it to everyone anyway. Then the young girl at the front desk proceeded to put me in a room that was occupied. There are two doors to enter your room and after finally getting the key to somehow work on the first door I called the front desk and they assured me someone would come up with new room keys so I could enter my room. After waiting another 15 minutes or so, and trying the room key, a lady opened the door to my room--from the inside! No one ever came to help as I was told. I went back to the front desk and an elderly lady advised that they had no more rooms of the type I had paid for so she upgraded me to a suite. Very helpful was the elderly lady--very poor service from the young girl behind the desk.

Self

10/10

Exceptional

19 Jul 2026

Eufrey

Room was great and spacious. Jacuzzi tub was a nice bonus. The kitchen was fully equipped. This was a great experience overall.

Self

10/10

Exceptional

19 Jul 2026

NATIA

Great place to stay, apartments were clean, lots of space in every room. Highly recommend

Family_with_children

10/10

Exceptional

19 Jul 2026

Edgar

Room ws very clean, and the location was great. Didn't stop by, but the indoor and outdoor pools looked well-kept. The rooms were carpet which wasn't great, but they were spacious, and the balcony was nice to hang out in at night. If I return to Western Mass would look to come back here.

Partner

8/10

Excellent

18 Jul 2026

Thomas

Property could use update

Self

8/10

Excellent

17 Jul 2026

Andrew

Exceptional price point in the Berkshies.
Accomodations were spacious and clean. It met all our needs.

Partner

10/10

Exceptional

17 Jul 2026

donna

I stay here a lot during the year and they are always so accommodating. The front desk is consistently welcoming and always in good spirits, the property is kept up nicely, and you can always get in touch with them (which nowadays is near impossible with automated services & AI). I stayed there last week and am going back Monday. It’s always a pleasure!

Self

8/10

Excellent

16 Jul 2026

Owen

The AC went out on my last night. That was the killer. But the pool, game room, and everything else was alright.

Self

10/10

Exceptional

16 Jul 2026

rosel

Excellent 10/10 I loved it; I recommend it.

10/10

Exceptional

16 Jul 2026

Cathy

Location is beautiful with scenic views. Families love the large pool and sand volleyball court. BBQ grills were in use daily. And the cooler evening lent itself to a lovely firepit. My stay was brief, but this looked like a great place for family reuinions.

Self

10/10

Exceptional

15 Jul 2026

Nicole

absolute fav place!

Family_with_children

10/10

Exceptional

15 Jul 2026

Kaitlyn

What a wonderful Father's Day Weekend get away with the family. We enjoyed both pools, the hot tub, the arcade, and the spacious room. Will definitely return. SO close to Jiminy, Ramblewild, and so much more!

Family_with_children

8/10

Excellent

15 Jul 2026

Renee

The property was perfect for what we were looking for. We took our grand children so they could swim and have some fun.

10/10

Exceptional

12 Jul 2026

Jacqueline

The place was as advertised. It was clean and comfortable.

10/10

Exceptional

11 Jul 2026

Rosario

Everything was amazing and the people that work there are very helpful. You have everything you need in the room which is amazing also when traveling with little kids.

Family_with_children

10/10

Exceptional

11 Jul 2026

H Stephen

Large clean complete suite. Good large swming pool and jacuzzi.
Friendly helpful staff.

Partner

8/10

Excellent

09 Jul 2026

David

Very nice room and facility

Partner

10/10

Exceptional

08 Jul 2026

nicole

We absolutely love it there! Colleen at the front desk has been there a very long time she's sweet as can be! everyone is so nice and helpful, and the place is relaxing and clean we stay there quite often!

Family_with_children

10/10

Exceptional

07 Jul 2026

Elena

The \"2 bedroom oom suite\" was 2 condos -- one with a full kitchen and the other with a kitchenette. Worked very well for a couple and 2 adult children. Pools, both indoor and outdoor were very nice, and free gas grill was great for a barbecue. Overall, lovely for our July 4th get away

Partner

10/10

Exceptional

07 Jul 2026

Melanie

Great and tranquil location, good sleeps, friendly and helpful staff, would do it again.

Partner

10/10

Exceptional

06 Jul 2026

Janardhana Swamy

Recommend for amenities

Partner

10/10

Exceptional

06 Jul 2026

Anton

The pool, hot tub, and foosball table were a great bonus; as were the huge rooms. Thank you!

Family_with_children

10/10

Exceptional

06 Jul 2026

Jay W

Vacation Villas in the Berkshires was a tremendous property. The facility was spectacular, the rooms clean, great and comfortable and the staff was so friendly and accommodating. We had the best time and I can't wait to go back.

Partner

10/10

Exceptional

05 Jul 2026

Kirsten

Very family friendly and busy resort. The staff go above and beyond to be accommodating. A reasonable priced option for exploring the Berkshires. The concierge was extremely helpful & knowledgeable about the area and its history.
Note - some units are on the second floor and no elevators. They did offer to have staff help with baggage, etc.

Partner

10/10

Exceptional

05 Jul 2026

Autumn

The staff were wonderful! Carli at the front desk was so sweet and went above and beyond! It was fully booked however it still did not seem too crowded at the pool. The outdoor pool is great love that it is salt water. It does open one hour after the indoor pool and close an hour before the indoor pool. But it's great that you have both options. There are plenty of towels provided at the pool for you. It was great having a kitchen to cook breakfast in good variety of supplies. Also really enjoyed the whirlpool tub in the bathroom. The deck with a scenic view off the bedroom was peaceful and beautiful. Great size for our family with two kids the kids slept in the living room and it was nice to have a separate bedroom. There is a movie theater that plays movies at 1pm and 7 pm. DVDs you can check out from the front desk. Activities you can participate in. A coffee bar every morning from 6am to 11 am. Wonderful amenities in a beautiful mountain retreat! The bear by towns have plenty of great places to eat, as well as a pizza place that has much more then pizza that actually delivers all the way up there from Pittsfield.

Family_with_children

6/10

Pleasant

03 Jul 2026

Jennifer

Considering this is a RCI resort, I would have been disappointed with the cleaniness, comfort, communication or amenities if I had paid any more than what I found for a last minute deal on Expedia.
Check in not great, dirty towels on floor in front of our room upon arrival and through our stay, game room couldn't be used by new stayers, definitely not able to sleep on sleeper sofa if more than young child. More than likely would not return.

10/10

Exceptional

03 Jul 2026

waynette

These types of time sharing places look a bit outdated, but there is value because they have a full kitchen and living room. Better lighting and cleaner hallways could be a plus.
Beautiful setting in the mountains. Not too far from Tanglewood and rte 100 in the Green Mountains in Vermont!

Partner

6/10

Pleasant

03 Jul 2026

Kelly

We spend 5 days and we had a good time .

+ : the location is beautiful with nice views of the mountains . It’s quiet and peaceful . Good amenities for the kids and the 2 pools are clean and nice . Spacious room !

- : I had ongoing problems with my key door . Almost every day I would get stuck because the key door was not working anymore . Really annoying when you traveled alone pregnant with 2 kids .
The room was outdated , I think it’s time for an update . No laundry machine

A market inside the resort is missing . There is no food at all except a vending machine and if you want to grab decent food for take out you need to drive at least 20 mn . A marketplace inside the resort with coffee shop would make a big difference

Family_with_children

10/10

Exceptional

01 Jul 2026

Steven M

Clean large room- some wear on the kitchen cabinets and the bathroom door stuck check in was a bit of a challenge. Otherwise good

Partner

8/10

Excellent

30 Jun 2026

Samantha

Staff was super friendly, splash pad was being renovated so that wasn’t available m.. we had fun but hate that check in is so late and check out so early!

Family_with_children

10/10

Exceptional

28 Jun 2026

Jacqueline

Great property! Very clean and quiet! We were there as a place to stay during Solid Sound. Checking in & out was a breeze! Thank you so much! ✨✨✨✨✨Five stars!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Sarah

The room was great. Had everything I needed and was very comfortable.

Self

10/10

Exceptional

23 Jun 2026

geraldine

very scenic and well maintained property

10/10

Exceptional

23 Jun 2026

Melissa

Have stayed multiple times. Staff is friendly, always working to make the resort clean and enjoyable! Love the rooms. Very relaxing environment.

Partner

10/10

Exceptional

21 Jun 2026

Alejandro

Everything was top. Can't think of anything to improve. Hope we can return, certainly we'll try

Family

10/10

Exceptional

21 Jun 2026

Geraldine

Traveled with my 3 kids and husband for a family weekend getaway. The staff was friendly and welcoming. My kids had a great time at the playground and the indoor pool. We didn't use the outdoor pool as it was still a bit cold outside. The room was spacious and clean. Overall, had a wonderful experience and would stay again.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Jason

This is just a great and affordable hotel in the Berkshires.

10/10

Exceptional

21 Jun 2026

Amanda

Great accommodations, nobody bothered us during our stay. They do have an outdoor hottub that was not listed under the amenities offered.

Partner

6/10

Pleasant

20 Jun 2026

olga

Great stay

Family_with_children

10/10

Exceptional

20 Jun 2026

Cathie

The staff was extremely helpful and polite. The property is lovely and my grandkids enjoyed both pools immensely which were kept clean. Will be going back in the fall

Family_with_children

8/10

Excellent

18 Jun 2026

Kristen

Had to keep getting new keycards they just wouldn't work on the inner door but were always fine on outer door to the double suites. Luckily I just left my porch door unlocked to go to the hot tub, I gave up after several new cards

Self

10/10

Exceptional

18 Jun 2026

Peter

Great property, wonderful service, nice clean rooms. Easy check-in and out. We had a nice relaxing stay. Suggestions: clock radio in bedroom, ensure TV is hooked up and plays.

Friends

6/10

Pleasant

16 Jun 2026

Mark

Nice staff and property but they don’t seem to see the Hotels.com notes so room was different and there was no upgrade.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Elisa

I enjoy staying here . The front desk staff was very friendly . I like the hours of outdoor and indoor pool . My only complaints is the rooms are very very outdated and had to go to front desk every day because keys didnt work .

Friends

10/10

Exceptional

14 Jun 2026

Todd

We enjoyed the large space, the laundry service, and the location. Would go again.

Partner

10/10

Exceptional

12 Jun 2026

Isha

Property is great and stay was great

10/10

Exceptional

12 Jun 2026

James Kevin

Check in was excellent and the room was very clean.

Partner

10/10

Exceptional

08 Jun 2026

Scott

This is a big beautful modern condo complex about 20 mins outside Wiilamstown (to the north) or Pittsfield (to the south). Huge swimming pools - one indoors, one out. Beautiful views of the Berkshires. Quiet rural environment. I could hear the frogs singing and the cricketa chirp at night. Excellent value for the money. Friendly staff. I got a one-bdrm condo for the price of a standard hotel. No grocery atores nearby some come with supplies if you plan to cook.

Self

10/10

Exceptional

08 Jun 2026

Molly

The convenience of being able to share and enjoy the units A&B with my family. Both units were spacious and comfortable.

Family_with_children

10/10

Exceptional

03 Jun 2026

Gerald

Great place just listed again for four more nights

10/10

Exceptional

01 Jun 2026

Jessica

While traveling in the area for summer we found Vacation Village. Great jump off point, great amenities, helpful staff, nice set up inside the condo, pots, pans, utensils, glassware, other cooking utensils in good shape. Private decks are a nice touch. Best bargain in the area by far!!! Will be back!

Friends_and_family Family

8/10

Excellent

01 Jun 2026

BRIAN

It was nice

10/10

Exceptional

31 May 2026

Alfonso

I can't say enough about this property. The rooms (our two bedroom suite was actually two conjoined rooms) were bigger and better appointed than advertised. The staff was friendly, helpful and the service was prompt. Everything was included for a family stay including coffee and coffee maker, pots and pans, dishes, glasses and utensils. rTwo things stand out above the great rooms and lovely property. First, my grandchildren locked a toy in the safe and the staff member who recovered the toy was quick, kind, and ever so pleasant. Second, my daughter left a pair of earbuds behind and the staff found them after she left, and the hotel returned them. I'll go out of my way to stay here again and I suggest that you stay here as well.

Friends_and_family Family

8/10

Excellent

31 May 2026

Kim

We had a great stay here. It was very clean and comfortable. A couple small things I wasn’t a fan of. Having to bring our trash outside to the garbage receptacles outside of the building. When we brought our garbage out both cans were overflowing. Honestly this seems like a housekeeping job for the price guests are paying to stay there.
The other thing was the window behind my bed ended up being cracked open which I kept wondering why I was feeling a cold breeze - I finally opened the blinds all the way to check the window and yes - it was open a bit

Also my door keys originally didn’t work and I had to request new ones. Luckily they brought them to me vs me having to drive back to the check in building to get new ones.

Otherwise, this was a really nice place and everyone was very friendly and helpful.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Melissa

So clean and spacious, had everything you need for a nice getaway

Family_with_children

10/10

Exceptional

31 May 2026

Naseer

Very spacious, quiet and well maintained place

Family

8/10

Excellent

30 May 2026

EILEEN

The place was nice quiet and peaceful. There is a few activities to do on site. Restaurants are not on the property or associated with them. My only issue was during check in. The lady kept sitting my cards on the counter instead of back in my hand like I handed them to here.

Friends_and_family Family

4/10

Poor

29 May 2026

Matthew

So after answering all questions that could only lead to a “decent” review here’s what happened. Check in was fine, it was a check in; friendly and we checked in. We get to the room and I leave to grab food for our dinner, my wife calls front desk because of awful noises upstairs, people stomping around like they’re getting paid to. I get back and she’s still on the phone after desk telling her everything is fixed… okayyy but we still hear incredible stomping. Lady insisted everything is fixed it must be a kid…..right but our room sounds like an industrial zone. Do we have to beg to be moved to a new room when this place is mostly vacant? Our food is cold and we’re on the phone again noise won’t stop even though I’m listening on ALL FLOORS for the source of noise, finally agrees to move us to a top floor in a new building. We haul our stuff over, keycards maintenance brought us don’t work. He says he’ll get new ones (very nice guy btw). ONE of the two new cards works after he comes back and he tries for a few minutes to get it to slide in at the perfect angle and velocity. Finally we get to settle into our new room for the last few hours we would be awake. Thanks for a wonderful finale to our one anniversary night away from kiddos. At least there was a tub to relax in this room. This place would have been fine if it weren’t for the horrible sound enhancing construction and front desk person who tried their best not to solve an easy problem.

Partner

10/10

Exceptional

28 May 2026

Katherine

Beautiful property in the middle of the mountains

Family_with_children

10/10

Exceptional

28 May 2026

Jennifer

Easy check in and out. Clean property. Value of the room for the money was great.

Self

10/10

Exceptional

26 May 2026

Nicole

Clean room great check in process smooth easy going. Jacuzzi was great, very cleaned!

Partner

8/10

Excellent

26 May 2026

Subhadra

Nice place. Had a good stay. First night was awful. Our building smelled heavily of weed. And, our room was next to the walkway which meant we heard alot of noise. Outside of that the guests in the building were noisy, loud hallway conversations, yelling, slamming of doors. I didn't sleep all night. Next day we requested a room change and building management accommodated us immediately and apologized. Pool area is huge and there is a nice hot tub. The ground has other pools that are seasonal. Quite a few grills as well. Very nice place, would recommend and wold visit again.

Partner

8/10

Excellent

26 May 2026

Andrea

Very clean rooms. The staff was great at checking in; we had never been here, so we got the whole run down! They even show movies twice a day in their theater! They have a great indoor pool and game room, plus a great lobby to sit and relax. Cozy room to watch the rain, play games and eat snacks! For the most part, very quiet, clean, spacious for 2 people on a long weekend getaway! They had all the dishes, pots, pans to cook a nice meal, even had a wine bottle opener! Only downside was the weather, you could not go walking around or sit on the open porch, too much rain! Highly recommended for a couple or the entire family, a really great place to enjoy the Berkshires!

Family

8/10

Excellent

26 May 2026

Celina

The rooms are very spacious and home like.
It is a great place to stay and relay

10/10

Exceptional

25 May 2026

Brian

Been coming every Memorial Day. Great value for families

Friends_and_family Family

6/10

Pleasant

25 May 2026

Jeff

Place is showing its age walls are thin
Have to use the car to get to the pool
No alarm clock or anywhere that had a usb charger port

Family_with_children

10/10

Exceptional

24 May 2026

Margaret

The room was great. Had a kitchen, huge jetted tub, and private bedroom.
Great area!
I don't like paying resort fees for things we don't use though. It was raining and we arrived late at night. The indoor pool was amazingly crowded for 10pm. Must have been at least 25 people, including younger children.
Earlier check out, 10 am, compared to usual 11:00 other places.

Partner

6/10

Pleasant

24 May 2026

Daniel

The check in was not good. 1st the keys did not work if you got them to close to your phone or key fop. 2ndly we asked for a floor with no steps. We were give a third story floor. 14 steps. The bath room has some long brunette hair. Not ours. There are 2 types of rooms. A and B. Ask for the A it has more amenities. If front desk didn't offer it ask for A.

6/10

Pleasant

24 May 2026

Daniel

The rooms were very clean. Kodos to the housekeeping department. The checking in was a bit of a issue. We asked for a apartment that had no stairs as my wife has a problem with stairs but instead we we given a 3rd storie walkup.
The picture of the bathroom is very decieving. The advertized pictures showes a beautiful tile tub with lots of color. The we got was a regular tub and was dark.
There was no dishwasher in the B units. If you want a dishwasher and other upgrades ask for a A unit.

Partner

8/10

Excellent

24 May 2026

Tiwana

The room was clean and spacious. The kitchen was equipped with all necessary supplies to cook a full meal. Great place to stay and relax or plan family fun!

Self

10/10

Exceptional

23 May 2026

William

Everything was great
Room staff kitchen and pool . It was a quiet and peaceful stay

Partner

10/10

Exceptional

22 May 2026

David

Nice staff, nice room and facilities. Having stayed there several times happily and will be back again in June. Thanks.

6/10

Pleasant

17 May 2026

Kelly

Room was dated and needed a refresh but was clean

10/10

Exceptional

17 May 2026

Dawn

Clean room. Need to have the doors to the buildings locked and require key cards, as there was a woman running from building using the washers and dryers and she was not a guest….

10/10

Exceptional

17 May 2026

Jeramia

Been multiple times. A great place for a nice getaway. Also family friendly. Will continue to go back

Partner

10/10

Exceptional

16 May 2026

Frederick

Hank, quickly responded and corrected a chirping CO monitor. He was friendly, efficient and prompt with fix. Thank you, Hank.

10/10

Exceptional

10 May 2026

Margarita

Everything was great!

Family_with_children

8/10

Excellent

10 May 2026

Martine

Pool and room clean

Friends_and_family Friends

10/10

Exceptional

09 May 2026

BLAKE

Clean. Enjoyed the up grade as gold member

Self

10/10

Exceptional

09 May 2026

Vincent

Pleasant staff all around, quick to accomodate needs. Rooms, hallways, public areas, grounds, all very clean. Price was the best in the area.

10/10

Exceptional

08 May 2026

Rebeca

I loved my stay at the resort! The view was beautiful, my room was clean, and the staff were nice. I had trouble with my door, and they sent someone quickly to fix it.

Family_with_children

10/10

Exceptional

06 May 2026

Gerard

great value

Self

10/10

Exceptional

06 May 2026

Debbie

Condo was beautiful. Loved the area, the pool, and the workout room. Plenty of space for the two of us. Thank you!