Name: Howard Johnson by Wyndham Lenox
Address: 462 Pittsfield Road, Lenox, 01240, US

10/10

Exceptional

02 Aug 2026

Wilson

Parking

6/10

Pleasant

30 Jul 2026

Nancy

The room itself it smelled like mildew
The toilet had the cover backwards which it was weird
Needs tic

10/10

Exceptional

23 Jul 2026

Peter

Parking was easy and the room was nice. This lodging is my new favorite when I take trips to the Berkshires.

10/10

Exceptional

23 Jul 2026

Patricia

Room was nice and big. The beds were very comfortable. The shower was strong with plenty of hot water. The pool was lovely for a morning swim. The gentleman at the reception was charming.
The breakfast was very basic.

8/10

Excellent

22 Jul 2026

Geoffrey

I selected due to the room rate- much lower - maybe half of others in the area. I knew what to expect- basic but it exceeded my expectations.

Now under Wyndham, Howard Johnsons meets a higher standard- newer furniture, TV, renovated baths etc.

Due to the newer LG TV, still needed programming- but got through it.
Looked like a nice outside pool that was being used.

It was just fine for the amount saved.
Breakfast minimal but that's ok too.
WIFI was fine.

6/10

Pleasant

21 Jul 2026

Cathy

The room was clean but very dated and overly sprayed with air freshener. Location was convenient off the main road.

6/10

Pleasant

21 Jul 2026

Baylie

The motel is a little dated, as was our room. The room and bathroom were clean, and although it was a non-smoking room it definitely smelled of cigarettes.

Partner

10/10

Exceptional

15 Jul 2026

Luciane

Wonderful

Friends

10/10

Exceptional

15 Jul 2026

Harry

Excellent all around nice people run the place

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Aaron

Spent one night at the property. $225. It was okay. Staff was wonderful, and the beds themselves were clean, which is the most important thing. Mold on the door of the mini-fridge. The door of the bathroom was much larger than the door frame, somehow, and could not be full shut, which made for some awkward moments with my sister. Thin walls. Could very clearly here a couple in the next room screaming at each other. We were really only here to sleep and use the bathroom, and that's what the place delivered.

Partner

10/10

Exceptional

12 Jul 2026

Amy

Maybe we got upgraded, but we had an extra sofabed which I wasn’t expecting, and the room was huge. Overall a very nice stay!

Family_with_children

4/10

Poor

06 Jul 2026

Michael

Dirty clothes from previous guest that reeked and a front desk person who didn’t care.

Partner

4/10

Poor

06 Jul 2026

Katrina

Room was no smoking room and smelled like cigarettes.
Huge stain on chair and couch in room.
2 pillows on each bed, super flat. Linens on bed were thin, no comforter.
Called front desk to ask for extra pillows, they said they didn't have access to any linens \"after hours\".
Asked for pull out cot so one person could sleep alone in 2 person bed due to back issues, stated they did not allow roll outs/cots even when we offered to pay extra.
Price was outrageous for lack of amenities, no elevator, no access to extra pillows or decent linens.
Staff was friendly but otherwise unhelpful.
Would not return.

Friends

8/10

Excellent

03 Jul 2026

SCOTT

Convenient to Tanglewood.

Partner

10/10

Exceptional

02 Jul 2026

Luciane

Great place

8/10

Excellent

02 Jul 2026

Hank

An \"old-school\" but updated property that is clean and functional. Because of its age, the room is actually larger than most newer rooms. We were disappointed to learn on arrival that there were no accessible rooms available; however, the tub did not have a very high threshold. Adding grab bars to the bathrooms would go a long way to assisting guests with minor mobility issues.

Staff was polite and welcoming. I'd have no problem staying here again if I return to Lenox.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Thomas

Nice people

8/10

Excellent

29 Jun 2026

Michael

Ask for 211 it is a corner room and huge . Very comfortable.

Partner

2/10

Poor

28 Jun 2026

Coleen

When I opened the door to my room it smelled like stale cigarettes and mold. It was overpowering. I opened the sliding window but it was overwhelming. I had to go to the grocery store and purchase Lysol spray. I had to put my belongings back in my car so that I could leave the window open while I was out. The condition of the room was disgusting. There was something crusty stuck to the sink and random hairs all over the bathroom. The bathroom floor was dirty. Light switches and outlets were crusted with dirt and grime. The sheets seemed okay but on further inspection, I found dirt and crust on the bed protector. I slept on top of the sheets with a blanket from my car. The room darkening drapes were broken and the handle was not attached; and the edges from being manually moved were black. I do not think they had ever been cleaned. I understand older motels and hotels may not be \"perfect\" but expecting a clean room, with clean sheets and no smell is the least you can ask for. I wish this was an exaggeration. I almost slept in my car. The price of this room was $400.

Self

6/10

Pleasant

28 Jun 2026

Geula

The property was ok for a night. Bed is clean. But, carpeting is old and in bad need to deep cleaning. We stayed on the first floor and heard people walking above us. It was alright if you need to stay for a night.

Partner

4/10

Poor

17 Jun 2026

Peter

The room was acceptable however I had loud people next to me that didn’t stop until 3 am. So not good soundproofing.

Self

6/10

Pleasant

14 Jun 2026

Susan

Deep cleaning needs to be done and the hot tub was dirty. had to clean but it was a nice room. Owner very nice and he was sorry about the tub. It could have been the filters.

Partner

6/10

Pleasant

01 Jun 2026

Natalia

Positives: The room was fine. The staff is helpful as I came with the twisted ankle, he gave me the room on the first floor and brought suitcase and a bag of ice.
Negatives: The ground is with potholes, drive carefully. The breakfast area is tiny. The selection is very limited even for continental. Tables were dirty. Hot water for tea wasn’t hot. There’s no usual ramp for suitcase even in front of the office

Self

8/10

Excellent

31 May 2026

Paul

Exceeded my expectations. Nice room for a fair price. Friendly staff.

Self

8/10

Excellent

31 May 2026

Amy

The room was clean. Bed was fine. The wifi worked well. Big flat screen tv. Really good location. Lots of parking. The hotel room is dated and needs an upgrade, but for a one night stay it is well worth the price.

Partner

8/10

Excellent

30 May 2026

Adam

Solid stay. Room was nice and can’t argue the price. Breakfast was bland and small but oh well. Solid room and good price

Friends_and_family Family

2/10

Poor

30 May 2026

Barbara

There were people up all night in the downstairs parking area shouting and fighting> 1 am - 3 am and again rom 4-6. I should have called the police. It was an awful night.

10/10

Exceptional

24 May 2026

Leandro

Clean room. Nice!! Price.

10/10

Exceptional

19 May 2026

Wanda

Yes

Friends_and_family Family

6/10

Pleasant

19 May 2026

robert

Hotel was ok. Great for the price. But the bed was terrible. Old and soft.

Friends

10/10

Exceptional

03 May 2026

Katrina

The property was amazing. Well clean well maintained.. Everyone was helpful. Definitely stay here again.

Self

8/10

Excellent

26 Apr 2026

Ralph

Great value

Self

6/10

Pleasant

13 Apr 2026

Nikolas

Gave me initial resistence getting room assignment because of availability. Seven cars were in the lot during the night. Room probably had had dogs in it. Sheet was stained. Mostly ok.

8/10

Excellent

07 Apr 2026

William

Yes

Partner

8/10

Excellent

07 Apr 2026

Joshua

Parking easy room clean but not up to date

Self

10/10

Exceptional

06 Apr 2026

Carrie

Yes

Self

8/10

Excellent

02 Apr 2026

BRIAN

Yes

Friends

8/10

Excellent

02 Apr 2026

BRIAN

Yes

Friends

10/10

Exceptional

01 Mar 2026

Merle

Everything was clean and comfortable the host at the desk was kind, helpful and friendly. Only issues the ice and soda vending room had no vending machines. Cleaning staff left my door open by about and inch or two and thankfully all was well. I would stay there and recommend it to friends, especially it was the only one that actually stood by its online policy for pricing \" You pay what you see! \" Which included the tax. 👍

Self

8/10

Excellent

18 Feb 2026

Orlando

Clean room

Family

8/10

Excellent

16 Feb 2026

Elizabeth

Staff was super nice! Everything was clean and neat.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Keri

Room was clean and staff was nice

Leisure Partner

4/10

Poor

14 Jan 2026

Sirjoon

Staff was great. the room, however, smelled really stale and i feel like it was dirty bc of this. i could also smell cigarette smoke from one of the other guests. i was afraid to really touch anything to be honest.

Business Self

10/10

Exceptional

21 Nov 2025

Lisa Kim

The room was clean, comfortable and the staff was friendly. For those who are afraid of vermin, there was NO SIGNS whatsoever of either bugs or other vermin.. It was CLEAN. This is a place that is no frills, but for what you're paying for you get a lot, and a comfortable place to rest your head. We would absolutely go back when we're visiting the Pittsfield area.

Business Partner

10/10

Exceptional

15 Nov 2025

Arlan

Clean room and the bed was very comfortable

Business

8/10

Excellent

25 Oct 2025

Pamela

Staff was very friendly and helpful.

Partner

10/10

Exceptional

19 Oct 2025

John

Coffee maker looks like it has mold inside

4/10

Poor

17 Oct 2025

Timothy

This location was good and that was about it - If you get a text to pre check in and enter your credit card, you will need to do it again when you check in at the property itself - So you not only get one pending hold of the entire stay on your credit card you get 2! Completely ridiculous. Had I known that I would not do the pre-check in via text

Business_and_leisure Self

8/10

Excellent

15 Oct 2025

Kit Ping

We enjoyed our stay. It's basic but clean and comfortable.

Leisure Family

6/10

Pleasant

14 Oct 2025

David

The towels in the bathroom had red stains in it. It's spelt clean, and it looks clean other than the towels. I have no issues thank you.

Leisure Self

8/10

Excellent

12 Oct 2025

Lesley

Yes

Friends_and_family Family

4/10

Poor

12 Oct 2025

Christopher and Lori

Parking was great, as was staff. The room appeared as if it hadn't been thoroughly cleaned. We found a pair of socks, not ours, hair in the bathtub. Black mild on ceiling above shower in room #121. For what we paid as a premium on a busy holiday weekend, we expected at the very least, a clean, comfortable updated room. This room was livable but by no means worth premium prices.

Friends_and_family Family

10/10

Exceptional

11 Oct 2025

Ray

Good for the one night drive through!

Leisure Partner

2/10

Poor

10 Oct 2025

Necati

The room smelled cigarettes. It was terrible.

4/10

Poor

05 Oct 2025

Chris

The tv had what looked like spilled soda dripped down the front of it and dried, there were ants (not a lot tho), a patch of mold above the shower, only one towel didn’t have some sort of stain on it, the walls all had marks, and really, I think if they would just clean it, it would be a decent place. Shame. The lady checking out ahead of me was demanding a refund because her room had bedbugs so I guess I got off easy.

Leisure Self

8/10

Excellent

15 Sep 2025

Johnnie

Great place to stay for overnight stays. Breakfast was appreciated.

Leisure

8/10

Excellent

08 Sep 2025

debbie

value of room

Leisure Partner

4/10

Poor

06 Sep 2025

Sherry

Room not kept up. Bathroom smelled disgusting, like a sweaty gym. Room felt dirty, dank smell. Walls paper thin heard loud tv all night. Smoking allowed right outside room so you inhale it regardless and makes room smell regardless. Breakfast lacking.

Leisure Family_with_children

10/10

Exceptional

06 Sep 2025

Verified traveler

Excellent value and very comfy

We booked for an overnight stay to attend a concert at Tanglewood and were pleasantly surprised by the quality of the room for the price; clean, large, updated, comfy. Great value!

Partner

8/10

Excellent

03 Sep 2025

Mary

Had to cancel but staff very helpful and accommodating.

8/10

Excellent

02 Sep 2025

Barbara

The stay was fine. No issues.

Leisure Friends

6/10

Pleasant

02 Sep 2025

Sean

It’s a regular hojo. Exactly what you’d expect. No frills but clean.

Leisure

2/10

Poor

01 Sep 2025

Anthony

Temperature control on air condition and heat not working. Had to shut off. Small room was given a room for handicap, but I’m not handicap very noisy

Leisure Partner

4/10

Poor

01 Sep 2025

Gerry

Way overpriced for the quality of it

Partner

10/10

Exceptional

31 Aug 2025

Audrey

Check in person was friendly and professional

Leisure Friends

6/10

Pleasant

31 Aug 2025

Verified traveler

Meh

Smelled funny, from the a/c sputtering on and off all night.
Overall, it’s good for a quick one-night stay. Serves its purpose.

Partner

8/10

Excellent

17 Aug 2025

MARK

The room was enormous didn't feel cramped at all like some hotels. There for one night, the pool looked pretty decent, didn't have time to try it out.
The room had a fairly strong odor of old cigarette smoke. A deep cleaning would probably help. The carpet seemed fairly new, but felt as though it was installed over an old carpet. Installation was done poorly, some corners not tacked down properly.
What I disliked the most and seemed sort of sketchy was at check in. I'm used to hotels taking a deposit on a credit card for incidentals, but this hotel asked for my ID, again not too unusual, but the clerk scanned it and made a photocopy. I've never seen this done before anywhere, unless I missed clerks being more discreet. They did not ask for a credit card, just took a copy of my license, the clerk said they hold the copy for 15 days and then shred the copies. It just sounds weird.
Would I stay there again? If it was just an overnight and really inexpensive, maybe. But it is not a vacation destination hotel.

Leisure Self

6/10

Pleasant

15 Aug 2025

Glenn

Older property but maintained okay. It is fairly close to a busy road with the expected traffic noise. Daily housekeeping which some places have gotten away from so that was nice. Decent location. There was nothing really bad about it just nothing really good about it either hence the 3 stars.

6/10

Pleasant

14 Aug 2025

Martha C.

Location was great. Bed was comfortable. Breakfast was terrible. Bathroom had hair in it.

Leisure Friends

8/10

Excellent

09 Aug 2025

Dan

great place to stay

Great location and staff was very hospitable. Rooms were spacious with bed and couch. Plenty of parking and nice pool.

Partner

10/10

Exceptional

08 Aug 2025

Sam

The breakfast was poor. Little to choose from

Partner

8/10

Excellent

07 Aug 2025

Michael

Nice p

Clean and comfortable bathroom shower could be fixed as the shower head wouldn’t stay put and also wall outlets could be put in closer to beds

Business

2/10

Poor

05 Aug 2025

Adam

Moldy bathroom, wet carpet, smelled

10/10

Exceptional

03 Aug 2025

RICHARD

My stay was perfect. I can't wait to stay there again.

6/10

Pleasant

30 Jul 2025

Carrie

You get what you pay for—okay stay

I give this property 3 stars overall. Here’s why:
Pros:
Comfy beds
Very nice staff at front desk & housekeeping
Very big room
Refreshing pool
Great location— next to shopping, grocery & food options.( Highly recommend Electras cafe across the very busy road)
Nice shower pressure
Has fridge in room

Cons:
Needs a DEEP cleaning. I bought Lysol wipes and cleaned the room myself. Even though housekeeping was very friendly they should be more aware of cleaning properly. The pool and surrounding areas could use some trash pickup and general cleaning also. It looks like the pool needs a lot of maintenance constantly ( visual repairs could be seen like glue and the depth number stickers kept falling off)

Even though the location is GREAT, there is constant street noise from route 7.

At night I noticed some shady people roll in with open doors to room with loud music. Also, I think I may have seen some “conjugal pandering”, if you know what I mean.

Continental breakfast is very standard, at best

Let’s just say after 4 nights I was ready to leave this property

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Mark

Bathtub cracking, grout missing room smelled like poperi

Leisure Family

8/10

Excellent

22 Jul 2025

Jovy

The front desk customer service was friendly and helpful—especially after a long drive. It was so nice to be welcomed with kindness and very accommodating. Thank you!

Leisure Self

10/10

Exceptional

20 Jul 2025

Olga

Clean, smells good, newer amenities. Totally improved since two years ago.

Leisure Partner

6/10

Pleasant

16 Jul 2025

Chantal

Generally clean, friendly staff. The furniture was decent but the room had an odor to it, I believe from the carpet which should be removed.

Leisure Self

10/10

Exceptional

15 Jul 2025

Karen

The check in was quick and friendly. Coffe/tea available.Room was clean, spacious, had fridge, coffe maker, microwave, ironing assesories and tv. Shower was spacious. Just needs more accessible place to plug in charger. We had a comfortable. uninterrupted stay. Great Value!

Business_and_leisure Family

8/10

Excellent

15 Jul 2025

David

The room was clean, the bathroom and pool area was spotless and the staff was friendly, professional and helpful.

Business

10/10

Exceptional

12 Jul 2025

Meagan

Staff is friendly and check in was easy. Good price!

Leisure Family

10/10

Exceptional

10 Jul 2025

Verified traveler

Good value

Great location for a concert at Tanglewood.

Rooms were newly renovated.

Very clean

Partner

10/10

Exceptional

08 Jul 2025

Gabriela

Property is very well maintained, better than even the \"higher end\" hotels I stayed at - very clean, super comfortable beds, pleasant front desk agent - and all at a great price!

Very pleasantly surprised by Howard Johnson - keep doing this!

Leisure Friends

8/10

Excellent

05 Jul 2025

Tom

Expected Good from description. I was good. Pool was well kept. Nice outdoor seating area. Room was clean.

Leisure Friends

4/10

Poor

04 Jul 2025

Robert

With the full understanding that this reservation made was within a holiday weekend, the ridiculous cost spent on a \"motel/outdoor entrance\" experience is unforgivable. The fact that Expedia supports a venue of this (lack of) quality is beyond disappointing. Seriously considering ending my long term relationship with Expedia permanently.

Leisure Partner

4/10

Poor

30 Jun 2025

LIsa

No comments

Leisure Self

6/10

Pleasant

30 Jun 2025

steven

Spacious room, convenient location. Breakfast was sub par

4/10

Poor

30 Jun 2025

MELISSA

The bed was clean. Other than that I was disappointed with the quality of the accommodations. The room reeked of cigarette smoke and it was marked as a non smoking room. The curtains were filthy, the phone was filthy, the toilet rocked and made a loud noise when you sat down and there is probably more. I can’t believe they had the nerve to charge the rate that I was charged.

Leisure

6/10

Pleasant

29 Jun 2025

Terry

The room was adequate, but smelled damp. The electric needs upgrading; not enough outlets for all the devices that need charging. The toilet tank needs repair; it ran constantly.

4/10

Poor

28 Jun 2025

MELISSA

Our room reeks of smoke, it’s to be a nonsmoking room. The curtains are filthy, the toilet isn’t secured properly to the floor and rocks every time you sit on it and the air conditioning isn’t working well.

Leisure Family

10/10

Exceptional

26 Jun 2025

Ariel

I have stayed here on and off, and even during home renovations. It’s always clean and the staff are friendly, this is one of the best kept hotels in the area!

Business_and_leisure Friends

8/10

Excellent

22 Jun 2025

Marjorie

Location was convenient to downtown Lenox.

Leisure Partner

8/10

Excellent

22 Jun 2025

Henry

The hotel was conveniently located 10 minutes from Tanglewood. The room was surprisingly spacious and well appointed. And very clean. The only disappointment was the included self-serve breakfast. For $300/night, one would expect a spread of more than bread slices, bananas, juice, and a couple of yogurt containers.

10/10

Exceptional

22 Jun 2025

Edith

The room was clean and quiet

8/10

Excellent

19 Jun 2025

brianna

The front desk staff was very friendly and helpful. I would recommend the hotel to others based on the staff alone.

Family

8/10