Gateways Inn & Restaurant

8/10

Excellent

16 Jul 2026

Illona

Good location, beautiful inn. We had a claw tub with hand held shower only.
Breakfast was delicious and great choices.
Roo. Temp easy to adjust.
No USB plugs or convenient outlet near bed. TV was rather small on a dresser.
Two nice chairs in room. Good space overall.

Partner

10/10

Exceptional

06 Jul 2026

Erin

We laughed our room at the end. It was a beautiful spacious room, a large shower. Everything was very clean and we had a delicious breakfast!

Partner

8/10

Excellent

24 May 2026

John

Great location.

Family

10/10

Exceptional

11 Jan 2026

Miguel

Gateways Inn is a fantastic place to stay! The staff was very courteous and the room was spacious and very clean. The breakfast was included and very tasty. I highly suggest a stay there if you are planning on visiting the Berkshires!!!

Leisure Partner

10/10

Exceptional

11 Jan 2026

Mark

Our room and the shared inn living areas were just outstanding. The manager was extremely helpful and courteous and very pleasant.

Leisure Friends

10/10

Exceptional

29 Dec 2025

Raymond

Wonderful old world feel. The suite had marble sink and was comfortably warm. Staff were very friendly and welcoming!

Partner

6/10

Pleasant

28 Dec 2025

Mona

All was good except the room we got was right above the front metal door which rattled all night and shook/shocked us uncomfortably the entire stay.
Food/breakfast was fantastic.

Self

10/10

Exceptional

14 Dec 2025

Kirby

Everything was just as we would have wished for.

Leisure Family

10/10

Exceptional

02 Nov 2025

Louise

Even it was off season, Great place to stay and very Friendly Staff.

Partner

10/10

Exceptional

08 Oct 2025

Melvin

Didn’t shop! But good location. Staircase a problem for me!

Partner

10/10

Exceptional

30 Jun 2025

Emily

Such a lovely stay at the Gateway in Lenox. Easy check in, room was well appointed, clean, comfortable, and quiet. Great location within Lenox - walkable to lots of stores, restaurants, etc. Looking forward to our next stay.

Partner

10/10

Exceptional

29 Jun 2025

Josephine

Very well kept property, nice restaurant and is in a great area

Leisure Partner

10/10

Exceptional

18 Jan 2025

Christopher

Always a good place to stay. And so convenient to walk to all the restaurants and shops in town.

10/10

Exceptional

23 Oct 2024

Hiroshi

very comfortable and pleasant hotel.

Leisure Partner

8/10

Excellent

14 Oct 2024

Michael

Everything was great but we didnt realize our room only had a tub with shower attachment not an actual shower.

Leisure Partner

6/10

Pleasant

26 Sep 2024

Linda

It was a lovely place but not up to B&B standards in my opinion.

Partner

4/10

Poor

23 Apr 2024

Nancy

Was No room service ! Had to ask for towels and no one around for a roll of toilet paper had to get one from bathroom In lobby Accidentally left husbands pjs called to see if they could be sent they said the housekeeper threw them away thought they were garbage!!!😳 not a good answer

Partner

10/10

Exceptional

14 Sep 2023

Sandra

Charming, historic property situated in a very beautiful and scenic part of the Berkshires. Very unique in all it has to offer.

Leisure Partner

10/10

Exceptional

06 Jul 2023

elyssa

Food was delicious

Leisure Partner

10/10

Exceptional

21 May 2023

Dennis

Full Breakfast. Live Music. Very Hospitable Staff.

Leisure Family

6/10

Pleasant

07 May 2022

Mark

Quiet and clean enough.. but seems like they're going through some transitions or we caught them off season... felt a little shabby/bare, like the rooms needed a refresher -- doesn't look or feel like the photos on the website. And there was never any staff around. It was fine for a work trip where I was hardly ever there, but I wouldn't stay there for pleasure.

Business

10/10

Exceptional

06 Dec 2021

Paul C

Great place. Great staff. Great food & cocktails. Perfectly located.

Leisure Family

10/10

Exceptional

04 Oct 2021

David

Comfortable, traditional inn with excellent service and restaurant. Facilities were clean and up to date.
Walking distance to everything in town. Highly recommended.

Leisure Partner

4/10

Poor

08 Aug 2021

suzanne

New owners and not ready to open. No service for breakfast( as advertised..gave us a card for a local deli which was overwhelmed ,no room clean up ( dirty linens on floor from last guest,)or towels…told us to go in to the linen room and help,ourselves. Our registration wasn’t in their computer…fortunately we had a copy.I understand that it’s hard to find help but we were completely on our own and had paid over $300. Per night.

Self

2/10

Poor

02 Jun 2021

Robert

They were closed. It was prepaid and when I arrived there was no one on duty. The phone message said it might take 24 - 48 hours before my call would be returned.

Friends_and_family Friends

10/10

Exceptional

08 Dec 2019

Richard

The inn is a wonderful and charming grand home in Lenox. The interior has warm furnishings and the staff went out of their way to make us feel welcome. Dinner was outstanding and the wine list had many examples of fine wines from Israel. Breakfast the next morning featured a sumptuous challah french toast souffle.

Business_and_leisure Partner

10/10

Exceptional

25 Jul 2019

Paul

Special and very convenient place

Owners were on-site , friendly and went out of their way to make our visit comfortable and special

Friends

8/10

Excellent

30 Jun 2019

CountryLadyL

Lovely mansion turned inn with restaurant and bar, although they were not yet in service for the season. Our room was spacious, clean, comfortable and quiet. A great location!

Leisure Partner

8/10

Excellent

24 Jun 2019

Michael

Loved the Inn. The room was very comfortable. We were walking distance to everything we needed. Would definitely stay there again.

Partner

6/10

Pleasant

22 Jun 2019

Chris

Could do better!

We were disappointed in the outside appearance of the property. It badly needed painting, and the entry porch was unkempt and unwelcoming.
The room itself was also very tired....we appreciate that an historic Inn should retain period features,but decoration should be of a superior quality and kept fresh.The curtains were appalling...just an unlined piece of simple cotton .
However the public areas were quite elegant, and breakfast was very good.
In short, we would not return having been in far better Inns in Lenox

Partner

10/10

Exceptional

27 Apr 2019

Verified traveler

I was pleased with the cleanliness and accommodations. There was a small refrigerator and coffee maker, as well as a bathrobe and slippers for two. The breakfast was excellent with a variety of choices such as cheese, loaf bread, homemade granola, fruit and yogurt and a hot meal of your choice.

Leisure Family

10/10

Exceptional

08 Sep 2018

Margie

We greeted warmly, the dinners and breakfasts were superb, location is convenient to every thing.

10/10

Exceptional

27 Aug 2018

WILLIAM

A Perfect Place in Lenox

It was the best of what staying at the Inn has to offer. Great owners/hosts who were engaging and interesting. And Michelle's breakfasts were amazing - a great chef indeed and really interesting food.

Partner

8/10

Excellent

27 Aug 2018

Verified traveler

A nice Inn in a wonderful town.

Wonderful owner/staff. Food could use an upgrade. Very convenient to Lenox downtown.

Partner

10/10

Exceptional

06 Aug 2018

Gordon

Friendly staff, beautiful facilities, super food. Wi-Fi weak

10/10

Exceptional

19 Feb 2018

John

Historical beauty

Our room was very clean and comfortable. The fireplace was a romantic touch.
It was a true romantic experience in the Berkshires.

2/10

Poor

20 Nov 2017

Verified traveler

Definitely won’t be back - choose somewhere else

We tried very hard to like this place, but just couldn’t. There were just too many things wrong with it.
We love discovering new Inns and B&B’s, and have stayed in a lot of them. We’re not fussy travelers, but when you’re shelling out nearly four hundred a night, one would really hope for a truly amazing stay. This certainly was not.
The outside needs a lot of maintenance and updating. See photos.
We were put a room directly adjacent to the BAR, but were assured that it was soundproofed. It was NOT. We could hear every conversation and every drink being poured by 6 pm.
The room itself from very spacious, with a great gas fireplace. The bathroom also needed updating, and numerous ugly damp spots around the 80’s jacuzzi tub that you couldn’t pay us money to actually bath in. See photos.
The housekeeping was some of the worst we’ve ever come across. The bed was barely made, all wrinkled when we arrived back (photos)
The female owner has an abrasive demeanor. We asked for recommendations on things to do, and she dismissive. “There’s tons to do around here. Take a look at the flyers on the table”. At breakfast, I asked for a glass of water and was told to get my own from the water cooler in the bar area - a completely separate room.
On the plus side: it’s great having a bar right inside the “hotel”. The selection of wines and whiskeys is enormous. The live music was excellent.
Would I recommend saying here? In a word - NOPE.

Partner

4/10

Poor

20 Oct 2017

Verified traveler

Disappointing.

When arrived, was surprised at lack of welcome greeting. Seemed distracted. Was more worried about carpet than helping with luggage. Reprimanded for not letting them know about allergies before coming. Food was not that good. We arrived at night, but hotel seemed to have an overall dark feeling, not bright and airy. Three-piece band in lounge seemed a bit over kill for size of place. Ask for glass a of water and was told to get it at water station.

10/10

Exceptional

09 Oct 2017

Verified traveler

Friendly atmosphere, nice room, good food, in town, walk to everything.

10/10

Exceptional

11 Sep 2017

Stephanie

We enjoyed our stay. The staff were friendly and attentive. The food was delicious and Orin, the bartender, was very engaging.

8/10

Excellent

05 Jul 2017

Verified traveler

A very pleasant stay in Lenox

Lovely hotel with lots of classy atmosphere. Delicious complimentary breakfasts. Nightly entertainment varied from excellent to funky.
For our own reasons, we brought food with us and didn't eat dinners at the restaurant. We definitely did not appreciate hearing from the owner how disappointed she was that we wouldn't be eating dinner there.
The location of the hotel was terrific but Lenox, unfortunately, has seen much better days.
The service was attentive.
Otherwise, though, this was a very pleasant stay.

Partner

10/10

Exceptional

20 Mar 2017

Verified traveler

Lovely experience.

We had a lovely time. My favorite part: the breakfast. It was so delicious. The jet tub wasn't as nice as I hoped, and in retrospect i woildnt pay extra for that feature in the future.

Partner

10/10

Exceptional

10 Mar 2017

Verified traveler

Comfortable and warm

We enjoyed a quiet winter weekend here and would highly recommend for any season. Walking distance to many shops and restaurants (their restaurant and lounge was closed the weekend we were there, unfortunately). Innkeeper gave us great recommendations and the place was just lovely and immaculate. A great place for a special occasion or getaway.

10/10

Exceptional

06 Mar 2017

Jim & Margaret

This was a memorable weekend stay.

This home was beautiful, great location, minutes walk to downtown, comfy and cozy with a great light breakfast before heading out to enjoy the beauful area, the owners where a delight, can't wait to go back in the summer or fall!

10/10

Exceptional

29 Aug 2016

ps

Close to town

We enjoyed our stay. Loved the breakfasts, the music in the evening and the short walk to town
We will return!

8/10

Excellent

08 Aug 2016

katy

Nice b&b right downtown

The owners & staff were great. They made us feel very comfortable.
They have done a great job upgrading this former summer house without losing that historic feel.

10/10

Exceptional

18 Jul 2016

Verified traveler

Fab B and B

Just wonderful. I keepers were amazing.

Family

10/10

Exceptional

20 Jun 2016

Daniel F

Iconic B&B in the heart of the Berkshires! 5 minutes from Tangelwood and Norman Rockwell Museum.Attentive hosts, cozy bar and lounge with entertainment on weekend!
Nice breakfast and exquisite dinner served in onsite restaurant !!

Partner

10/10

Exceptional

29 May 2016

Verified traveler

Great place

We had a lovely time, however the dinner took a really long time to be served. The meal was delicious.

8/10

Excellent

19 Oct 2015

Verified traveler

Innkeeper

The Inn was lovely. Room small but charming. Location and surrounding area great!

The innkeepers were snooty. Not expected if they want people to recommend and return.

8/10

Excellent

19 Jul 2015

Pete

Lovely Inn

Beautiful inn, great location and delicious breakfast

8/10

Excellent

01 Mar 2015

slue22

Romantic weekend for two

Awesome residence - room was wonderful (5 stars) even with the tacky electric fireplace. Really found that to be cheesy in a well decorated room. Could spend a few more dollars for a better looking fireplace.

Meals were a disappointment - especially the breakfast. For the price, a more home cooked option is expected and not cheese; toast; granola; and so reheated frozen cheese selection. Even the Sunday breakfast was a disappointment - you can't cook eggs and leave them over a warmer. Was definitely expecting a cooked to order egg or pancake option and that was lacking.

Dining also wasn't up to par for the price. For convenience sake it's acceptable but the price should reflect that. Would definitely not recommend eating there and enjoying the other dining options Lenox has to offer.

The Bar and Barmaid were very welcoming and enormous selection - 5 stars for that.

Partner

10/10

Exceptional

07 Feb 2015

Laura L

Fantastic

Best place we have stayed at ever!!! Gorgeous! Great staff who make you feel right at home.

Partner

10/10

Exceptional

17 Dec 2014

Donna

A Nice Treat

We had a comfortable stay at this beautiful inn. The hosts were very accommodating about my lactose intolerance and made 3 different kinds of non-dairy drinks available to me--any one of those would have been fine. They offered live music in their sitting room on Saturday night which was delightful. The restaurant food was enjoyable, too.

Partner

10/10

Exceptional

04 Sep 2014

Terry Gillis

Gateways to the Berkshires

Great location and meals.Service was superb.Loved the names of the rooms and referred to them in my Shakespeare class today.

6/10

Pleasant

12 Aug 2014

Verified traveler

Understaffed

Very nice people and place, but wholly understaffed for evening meal service. Beautiful bar, but no bartender. Lounge and live music, but no waitress and no way to get a cocktail over a 40 minute wait. Given very high prices, I think the service needs to improve to provide relative value.

10/10

Exceptional

07 Aug 2014

Verified traveler

Perfect jumping off point for all the Berkshires

From the owners who personally welcomed us and made sure every one of our needs were met, to the delightful homemade breakfast treats and superb Lenox location, this place is a winner.

We arrived on a Monday, knowing that most of the area's performance venues would be dark. So after dinner, we returned to Gateways Inn for the \"free music,\" planning to enjoy an after-dinner drink and a little light entertainment. We ended up staying for 2 hours, because the group of 3 performers, plus 2 guest soloists, was spectacular. For the rest of our stay we returned after all of our other performances to catch more of the live music.

The location right off downtown Lenox is pleasantly quiet, yet a one-block stroll from Church Street. From here we also had instant access to the roads we needed to easily get anywhere, from Great Barrington and Jacobs Pillow to North Adams and Williamstown.

All staff were great as well - keeping our room perfectly clean and delivering every service with visible caring.

4/10

Poor

28 Jul 2014

suzanne

All rooms in this inn looked wonderful from the hall except for mine. It was called the Puck room and seemed to be a wide place in the hall walled in. It was about 7 feet wide with a bed up against the wall. I could touch the door from the bed. THe bathroom had a tiny bar sink. There was no sound insulation so I could hear everything spoken in the downstairs lobby plus the music in the bar was not muffled at all. The room seems to be directly over the kitchen so all the odors rose to thel Puck's level. Now I know why it seemed to be a bargain. I will not stay here again unless I request any room but the Puck.

10/10

Exceptional

09 Jul 2014

Sheldon

Grand Hotel Experience

Everything about our stay at the Gateway Inn in Lenox, MA was more than satisfactory. The one hundred year old building has been refurbished and tastefully decorated in keeping with the original architectural style of the building. The rooms are light, airy and spotless each with it's own updated bath. The beds are comfortable and the linens and spreads are in keeping with an eclectic and homey style. Breakfast was plentiful, varied and delicious as was dinner in the main dining room. The staff were pleasant and helpful as were the inn keepers. We felt like guests in the home of a friend during our stay rather than being in a commercial hotel venue. The inn is conveniently located to the center of town as well as to Tanglewood. We look forward to a return stay in the future.

Partner

8/10

Excellent

02 Jun 2014

Verified traveler

We enjoyed our stay very much, the owners were tremendously nice and helpful and fun to be with, and the stay was just what we needed - relaxation, fine food and an excellent bar in a beautiful setting. Highly recommended.

10/10

Exceptional

14 Feb 2014

Jill and Randy

Outstanding Visit

Hotelkeepers were very sociable and helpful for our visit. We were celebrating our Anniversary and were even upgraded for free to a bigger room! Food for breakfast every day was outstanding and delicious! Highly recommend to all.

2/10

Poor

01 Nov 2013

Martha

Never Staying Here Again

The Inn keeper greeted us by scolding me for booking through Expedia because they take a 30% commission from him. Question: Did you want us at your inn? Get the chip off your shoulder and understand that you are there to serve your guests not give them advice about the best way to book a stay at your inn. Next time we're in Lenox, which is often, we will NOT be staying with innkeepers who see fit to insult their guests upon arrival.

Partner

4/10

Poor

31 Oct 2013

Verified traveler

Expensive for what is offered

Price expensive particularly when compared to other B & Bs.

Service lacking in porters and breakfast very limited offerings.

Restaurant not opened when we were there so no comment on dinning

Was offered drink at bar by owner with his friends, no choice of wine offered only opened bottles and whisky offered no prices given,[thought been shouted by owner] complete rip off when billed to us on check out. Very poor management!

6/10

Pleasant

28 Oct 2013

L

Very quaint, good food but, needs adeep cleaning

The location and quaintness of the Inn was great. The inn keeper was very friendly and helpful. My only complaint was the size of our room was so small it should have had a full size or twin bed in it not a queen. Also the carpets had stains by the side of the bed that looked bad.

10/10

Exceptional

21 Oct 2013

Jim & Rhonda

very nice B&B in Berkshires

Very comfortable rooms. Host/hostess (owners) on site and very helpful. Restaurant was excellent both dinner and especially breakfast. Location very close to small town of Lenox. Ample parking. Wonderful bar and general gathering areas with very tasteful décor....highly recommended for a very pleasant stay.

8/10

Excellent

20 Oct 2013

Sam

It is indeed a Gateway to the Berkshires.

Great Location central to all interesting destination in the Berkshires. Lot of restaurants an d shopping within a short walk. The GAteways was the Procter (Procter & Gamble)family \"Summer cottage\" It is a victorian mansion more then a cottage. Our hosts, Eran & Michelle, were friendly, informative and very helpful. Call them directly and get the larger rooms.

Partner

10/10

Exceptional

04 Oct 2013

Jane Edwards

A lovely inn, very friendly, very good food, very nice bar and everything we needed in a nice room. I' stay there again with pleasure.

4/10

Poor

04 Sep 2013

Verified traveler

Overpriced

$400 a night for a fiberglass shower is a bit much.
The inn is under staffed and the staff is not well trained.
Breakfast was disappointing as well.
Go else were.

10/10

Exceptional

27 Aug 2013

Verified traveler

Beautiful, historical inn in the heart of Lenox.

We had a wonderful stay at the Gateways Inn in Lenox. The Inn itself is beautiful and the service from the owners and staff was top notch. There is a lovely bar with a very cool bartender and piano bar entertainment at night. The homemade breakfasts were outstanding. The Inn is walking distance from all the shops and restaurants of downtown Lenox and just a mile or so from Tanglewood. We'll be back!

10/10

Exceptional

01 Jun 2013

Annette

Wonderful inn in the Berkshires

We loved staying at the Gateways. We have stayed there in the past. The new innkeepers have made many improvements. They converted the former dining room into a piano bar. It has a far more welcoming feel to it. I recommend it highly!

10/10

Exceptional

26 May 2013

Verified traveler

Felt very welcomed and taken care of by the owners

It was our wedding night and we absolutely loved how well we were taken care of by the staff and the owners. Really good time, we want to go back again someday.

Partner

8/10

Excellent

20 May 2013

Joe

Pleasent hotels with excellent personalized servic

My wife and I had a great time Saturday evening with music, conversation and good food. The breakfast was great. Nice place to relax.

Partner

10/10

Exceptional

10 Mar 2013

Verified traveler

Classic Elegance and Hospitality at its Best

I honestly don't know how anyone could rate a stay here less than a 5. We checked in and were immediately greeted warmly by Inn staff. Check in was seamless and we were shown to our room. We stayed in the Miranda...WOW! Our room was spotless, well appointed, and absolutely inviting. After settling in we explored the Inn and were impressed with how absolutely beautiful it was. The bar area, piano lounge, dining area...all absolutely gorgeous with a sense of nasatalgia, luxury, sophistication... without the stuffiness. Although the Innkeepers were not in town, we look forward to meeting them during a future stay. There is no doubt the Inn was left in very capable hands. The Inn, with off-street parking, is conveniently located in Lenox within walking distance to the historic downtown. From the working gas fireplaces in the room, to the breakfast, nothing was left out. We have stayed at a couple other places in Lenox and this is by far the best yet...we undoubtedly will be back very soon, especially during the busy Tanglewood season.

Partner

6/10

Pleasant

28 Jan 2013

Stevie

Nosy and Noisy

The innkeepers were way too intrusive in terms of asking private questions of us during our brief one night stay. Also, the room we stayed in on the ground floor was VERY drafty in the bathroom and noisy...but it can be expected in the wintertime with such an old, colonial property. Still, their intrusiveness was unpleasant, not warm and welcoming. Otherwise, great breakfast, set up and charm.

10/10

Exceptional

23 Jan 2013

meghan

Cozy B&B In a Great Town

I went here with my boyfriend to spend the night before Cross-Country Skiing in the Berkshires. The B&B is beautiful, cozy, and steps from Lenox town center. We had a great night in the town and an amazing breakfast in the morning before going to the Hilltop Orchard about 10 minutes away for a great day of skiing. Would definitely go back.

Partner

10/10

Exceptional

04 Dec 2012

Verified traveler

Wonderful time

The Inn is located right in the heart of town. The rooms are great and the food is out of this world. There is alot of history that also goes with your stay. We can't wait to return.

4/10

Poor

19 Oct 2012

Verified traveler

Could be better...

The inn itself was pretty and you can't beat the location to downtown Lenox! The room was okay, and that's it, okay. The bed was extremely uncomfortable and when turning over in bed it was loud...whatever sheets/mattress cover they used was far from what we would have expected. The service was good but it seemed that the innkeepers were everywhere you turned striking up a conversation. I understand that some folks might consider this a plus but we prefer to walk in anf out of B&B's without having to let someone know our plans. On a good note, the food was great!

8/10

Excellent

22 Aug 2012

Verified traveler

Great Experience

Great room and unbelieveable food. Michelle (one of teh owners) is a fantastic cook. Totally exceeded our expectations.

8/10

Excellent

11 Jul 2012

Verified traveler

Warm and welcoming

We spent 2 wonderful nights at this inn. The innkeepers were warm and welcoming, the inn is lovely and the breakfasts are delicious. There is a bar and piano lounge - a real treat to return to at the end of the evening. This is one of the nicest places to stay in the Berkshires.

10/10

Exceptional

05 Jul 2012

Verified traveler

40th Wedding Anniversary

Very friendly, courteous and genuinely nice staff. And an elegant place to stay.

8/10

Excellent

03 Jul 2012

Algy

Highly recommended

The room was very comfortable and the inn's proximity to Tanglewood was ideal; the restaurant wasn't open, nor was the piano bar, so we can't comment on those -- but the breakfast was wonderful!

8/10

Excellent

13 Jun 2012

Verified traveler

Lovely Stay in the Berkshires

I recently stayed at the Gateways Inn for the first time and I am enchanted! Stepping into the lobby is a step back in time. Victorian architecture and detail abound. Each room is named for a Shakespearean character. My room was clean and beautifully appointed. An in room refrigerator disguised as a piece of furniture... I almost missed it. My room included a Keruig coffee maker and cozy robe. The bathroom was large and had every ammenity I could ask for, including make-up remover wipes. The large piano bar featured a clarinitist who was top rate and a special menu. The breakfast was included: homemade granola, a strata with goat cheese one morning and a fritatta the next, cheeses, fruits, homemade breads and rolls, yogurts, coffee, juice. Everything was delicious. The service was attentive without being intrusive. I will definitely return to the Gateways Inn.

10/10

Exceptional

28 Apr 2012

Verified traveler

Gateways Inn

Very nice and convenient to downtown. The only thing I did not like was the public part of the inn is very dark and even at breakfast the blinds were closed.

8/10

Excellent

27 Apr 2012

Verified traveler

Charming Inn, Great Location

The inn is under new ownership, and it seems to be in capable hands. A very nice room, and you can walk to everything in Lenox. It is also centrally located for excursions in the area. The staff was extremely helpful and attentive. The Inn seemed more like a small boutique hotel than a bed and breakfast. Being Lenox, of course, it doesn't come cheap, but it is a nice treat for a special occasion. If you are a meat lover, however, you won't find any included in the extensive breakfast offerings.

10/10

Exceptional

25 Apr 2012

Verified traveler

Laid-back luxury!

Spacious, beautifully appointed room, that was spotlessly clean. Stellar service. Innkeepers were friendly and fun. Michele is an awesome chef! Piano bar was a happening place on Saturday night with many guests, visitors, and live music. A wonderful inn for any occasion!

10/10

Exceptional

31 Mar 2012

Verified traveler

Incredibly Well Taken Care Of

I recently had the joy of spending 6 nights at The Gateways Inn. Michele & Eiran Gazit have such pleasant, cheerful, positive and friendly dispositions. Michele provided the most delicious breakfasts and in an incredibly flexible manner. I'm still thinking about her homemade granola. The whole grain organic blueberry pancakes were pretty amazing too. Mmm! While I was there I needed to sign some paperwork and have it faxed back and forth for a loan approval. The Eiran and his staff were incredibly professional and amazingly helpful with the process. I was worried that it would be difficult but they made it smooth, simple and stress free. I felt so well cared for and so comfortable that I am returning in May. It is without hesitation that I recommend The Gateways Inn in Lenox!

8/10

Excellent

26 Feb 2012

Verified traveler

great potential

We were the only guests for the 2 nites we were there and as the inn had recently changed hands, their liquor license had not been approved, the resteraunt was closed. This being said, breakfast were outstanding and the staff was accommodating. (We never met the owners). Rooms were lovely, location great.

2/10

Poor

23 Feb 2012

Verified traveler

Extremely Disappointed!!!

The Inn is curently undergoing a change in the management and it is painfully clear that the owners know nothing about the hospitality business. The common rooms are run down, the smell of the entire hotel is a combination of mold and paint fumes and the breakfast was inedible (we ended up going to a local restuarant after the first morning). I'm sure that the new owners will blame everyting on the previous owners or that they are remodeling but they should be ashamed of leaving the doors open and charging full price for a horrific hotel experience. There are plenty of nice B&Bs in the area - don't waste your time or money here!

4/10

Poor

22 Feb 2012

Verified traveler

Cold in Lenox Mass

Room was comfortable except no heat. Only heat at night was a gas fireplace that went out on our second night.

Full breakfast on first day was cold cereal, fruit and bagels. Coffee and juice were provided. We were informed that full breakfast was a choice of two hot entres. This did not happen. Second morning breakfast did include one hot entre.

10/10

Exceptional

14 Feb 2012

Verified traveler

Wonderful stay

As someone who prefers B&Bs vs. traditional hotels, I have seen my share of good and bad B&Bs. The Gateways Inn in Lenox, MA was one of my most memorable stays. The room was clean; and the service was excellent from when I walked through the door with the entire staff being friendly and attentive, to when I left. I stayed mid-week when there were vacancies and received a free upgraded room upon arrival. I do plan on visiting the area again come summer, and will definitely seek to stay again with Michele and Eiran.

6/10

Pleasant

24 Jan 2012

Verified traveler

Beautiful B&B under new ownership

The Inn is lovely and the new owners could not have been more hospitable. However, we were very disappointed to arrive and find that the bar and restaurant had been closed becuase they were under renovations. We were not notified nor had the website been updated prior to our arrival. Even this review site lists the former owners. Also, a suggestion to the owners, turn the heat on in the room before the guests arrive. As stated, the new owners were very accommodating and did all they could to accommodate us.

10/10

Exceptional

03 Jan 2012

Verified traveler

The Perfect Holiday Gift!!

Not know what to give that certain someone, I decided a getaway to a nearby B & B would be a great unexpected gift. The choice of the Gateways Inn fulfilled that perfect gift that I was seeking. The Room was charming and the welcoming owners and staff made us feel right at home.

We had a lovely leisurely dinner by the fireside that was prepared with great finesse and served according ly. We shall return!!!

4/10

Poor

07 Dec 2011

Verified traveler

Unpleasant experience overall, go to Red Lion Inn instead

Let me start by saying that I have NEVER posted a review before online. However, I felt compelled to do so in this case. I will begin by admitting that the room was very clean, well kept and comfortable. The owners leave much to be desired. They have absolutely no personality and leave you with that uncomfortable feeling throughout the stay. The wife was a bit more friendly and helpful than the husband. He was very arrogant and pretentious and never even took the time or courtesy to introduce himself to us by name. We have stayed at a wide variety of inns over the years and this is certainly not one that we plan to revisit. The only case that I would even consider stepping foot back into that place is if new management was in place. It's a shame too because it's perfectly situated and has lots of character and amenities. Unfortunately, the owners are too arrogant and pompous to let anyone feel comfortable in there.

8/10

Excellent

07 Dec 2011

Verified traveler

December Getaway

This was our second stay at Gateways and look forward to our next.

10/10

Exceptional

06 Dec 2011

Verified traveler

Beautiful facility, charming and attentive hosts, excellent location

My wife and I stayed at the Gateways after noticing it during an earlier visit to Lenox. It was perfect for a romantic getaway. The hosts were very accommodating and friendly. Breakfast was wonderful and it was great to be in the center of the small town where everything was within a short walk.

10/10

Exceptional

05 Dec 2011

Verified traveler

essential berkshires

booked a 2 night getaway after our 25th wedding anniv at the gateways and was more than plesently suprised at the package that farrizio and rosemary have put together in this beutiful and historic inn in the center of lenox. from a very personable and attentive welcome to the great food and atmosphere to the beautiful room it was an a all around. my only dissapointment was not being able to extend the stay a few more days!

6/10

Pleasant

26 Nov 2011

Verified traveler

Beautiful room, awful bed

We had a lovely stay at the inn. I reviewed the dining as Met Expectations, because we didn't eat in the restaurant. The breakfast we were served was a fine continental breakfast. Our room was absolutely gorgeous, and was exactly the type of room we were looking for. We stayed in the Berkshire room, equipped with a fire place and a canopy bed. Unfortunately, the bed was old, extremely noisy, and very uncomfortable. My fiancé had trouble sleeping, and every toss and turn was squeaky. We were also able to hear the conversations of the diners during dinner hours. A lovely place, but I don't think we'll stay again

10/10

Exceptional

17 Nov 2011

Verified traveler

week-end retreat

very relaxing and enjoyable week-end

6/10

Pleasant

16 Nov 2011

Verified traveler

remarks

The heat was not on when we checked in and asked Fabrizio to put it on. He seemed bothered that we needed this done and made us uncomfortable. Dinner was good as expected and the waiter and service was good.

We had t the turn the heat up to the highest degree and when we woke up in the morning the heat was off. Rosemary was very peasant, but the breakfast was not up to pare as other B&B's we have stayed at.



Although it was a lovely place and I had planned to go back and take cooking classes, I do not thin I will do that based on my visit

8/10

Excellent

16 Nov 2011

Verified traveler

Lenox

The best part was the dining experience.