Berkshires Untold

8/10

Excellent

04 Aug 2026

Amy

Lovely property, imaginative and we. Well-maintained. Food was very good but somewhat overpriced. Staffing was a bit scant. No cash on the property so it was difficult to change a bill and provide an accurate tip for housekeeping.

8/10

Excellent

03 Aug 2026

Kai

This is a remodeled and upgraded Motel with a new look and outfit. The rooms are recently renovated with new bathrooms, beds, and AC. Everything is clean and easily accessible, parking is in front of the door. The main building has a bar with a seating area, and there is a patio with couches and gas fire pits. One can hear the traffic from route 7, though the windows block most of the noise in the rooms. We appreciated the bar and the menu which offered a variety of drinks and food choices. The staff was very nice and accommodating, particularly, the bartender, This is a great place for a short stay over, a combination of Motel with hotel-like service to hang out with drinks and food. Highly recommended.

10/10

Exceptional

03 Aug 2026

Diana

This property is a jewel! Location is perfect and the ambiance is excellent. Walking into the lobby, one finds a chic bar and well designed dining area to one side and a cozy library on the other. Outdoor seating with comfortable sofas and fire pits are outside the french doors. There is no question this was a motel however once inside the rooms the decor is stylish with an upscale nod right down to the cut glass water glasses. The bathroom tiles are stunning and the beds and the linens top shelf. Do not hesitate to dine. My dinner exceeded expectation and compliments to the chef for breakfast too. I plan to return

10/10

Exceptional

03 Aug 2026

Ivana

Clean and modern hotel close to the center part of Lenox.

10/10

Exceptional

02 Aug 2026

Andrew

A hidden gem that was a great value. The room was extremely clean with comfortable beds and close to town.

2/10

Poor

02 Aug 2026

kristine

No breakfast or lunch served, bar not even open until late afternoon. Cleaning solution pretty much dumped and swabbed late morning making the smell intolerable.

Barely any staff visible.

10/10

Exceptional

01 Aug 2026

Yekaterina

Hotel is beautifully decorated, I stayed one night and it was perfect. Dinner was delicious and the tea and cookies outside were wonderful. I saw people enjoying beautiful cocktails too. Overall the room was beautiful and showering with Le Labo products was a great way to end the day!

10/10

Exceptional

01 Aug 2026

Allison

The hotel was adorable and the staff was very nice and helpful. The salmon at dinner was delicious. Property had a nice outside seating area. Would go back!

10/10

Exceptional

31 Jul 2026

Mary

Very clean and in a great location. Fun bar on property

8/10

Excellent

31 Jul 2026

Ed

A fine one-night stay, but I thought the rooms were small and Spartan. Also, the wi-fi kept going on and off.

8/10

Excellent

30 Jul 2026

Lee

Rooms where rather small, but Adequate. The location was good.
Mainly a typical hotel

4/10

Poor

30 Jul 2026

James

We wanted to visit Hancock Shaker Village and book a romantic weekend at a boutique hotel. The photos made the place look like a hidden gem, nestled in the trees. When we arrived, it was basically a motel that got an upgrade along a busy highway. The room it was so small. It had trendy decor, but not as luxurious as I imagined a hotel of that price. It was really dark, so we turned on the lamps. The tallest lamp didn't have a bulb. When I opened the cabinet (with a broken handle) I found no coffee maker nor microwave. There was a mini fridge. We put in our drinks, but it would not get cold. We called the front desk and after a lengthy amount of time, they decided to move us to a different room. It was getting late and we wanted to go to bed. It wasn't until almost 10:30 PM that they dropped off the key to the other room and we had to lug everything over. That room was in better shape, but I was surprised by the many unpainted large dings in the wall near the sofa and side table. That night I got my foot caught by the corner of the bed frame. There is a wooden box that covers the air conditioner, leaving a small space between it and the bed. I was in so much pain, I cried. I am still in pain. When I took a shower in the morning, the drain was slow leaving 2 inches of water at the bottom. Attractive bathroom with refillable toiletries. No one came to service the room. They returned a charger we left in the other room. Way too expensive for what they offered. So disappointing.

8/10

Excellent

30 Jul 2026

Julie

We had a nice stay. Room was comfortable and the staff was great.

10/10

Exceptional

29 Jul 2026

Whitney

A great little place! We enjoyed the gorgeous property right by the woods. Loved the fire outside at night, and the lobby area was very beautiful. Rooms are small, but they do the trick. You can't tell from the photos, but this place is motel style, even though the rooms are elegant and upscale compared to a motel. Staff were all nice, though usually they are busy doing something or other. Seems to be very minimally staffed, but the staff were all great when we encountered them. They have a nifty self-service ipad at the front where you can do some things yourself, like make new keys if you are locked out of your room. Location is excellent, very close to Lenox, as well as The Mount, Arrrowhead, Ventfort Hall, and more!

8/10

Excellent

29 Jul 2026

Michael

This is an old school motel that added a lobby. Functional, and close to Lenox. Low on charm, low on comfort.

8/10

Excellent

28 Jul 2026

Lisarel

I enjoyed how homey the property was in the evenings. The fire pits, outdoor lighting, and music were all so welcoming.

10/10

Exceptional

27 Jul 2026

Joseph

Very cool hotel. Nice lobby, with bar, restaurant, library/sitting room. Easy check-in/check-out.

Stylish rooms - built from an old motel but with attractive updates. Good WiFi, nice refrigerator, and quiet.

Helpful staff.
Free coffee in the morning.
Nice sitting area outside with fire pits.

I would definitely stay again.

6/10

Pleasant

26 Jul 2026

Kim

Being unable to control the AC in the summer is not helpful and not being able to open a window. The staff were nice. Cute outdoor spot
Not located in town. Very high rate for being a roadside motel

6/10

Pleasant

26 Jul 2026

Ashley

Rooms had a mildew smell. Fridge in closet leaking.

8/10

Excellent

25 Jul 2026

Kathleen

Nice room, nice bar, fire pit. Don’t eat dinner there.

10/10

Exceptional

22 Jul 2026

Anna

Really nice breakfast and good decir

10/10

Exceptional

21 Jul 2026

Liza

This was such a sweet and unique boutique hotel to stay at. We loved that there was a restaurant and bar on site, along with lots of outdoor hang out space. Free coffee in the morning was a wonderful treat. The bedrooms were clean, beautifully designed, had extremely comfortable beds, and high end products in the bathroom. Only complaints are that, while the products are Le Labo and smell amazing, they seemed extremely watered down, and also the room was very dark. I love not having overhead lighting but there weren’t enough lamps. If you require absolute silence, the bathroom walls are thin and you can hear periodic noise from the parking lot, but neither were bothersome at all to us. Otherwise, our stay was absolutely perfect and we’ll be recommending to others for sure.

Family

8/10

Excellent

20 Jul 2026

Margaret

Its an interesting experience in that we thought we were staying at a hotel/ inn. The pictures and the website lead one to believe that but when we got there, we saw a motel. Nothing wrong with that but we felt we had been misinformed. They push the pcitures of the Club room which looks like an inn/ restaurant but that is the front of the building but attached to it is the motel where you stay. Again, once we knew that, we were fine but honestly, we were looking for more of an Inn or a hotel/ inn. It comes over as a glorified motel. The staff is wonderful and the Club room is a nice addition but I really thought the advertising was duplicitous. We were talking to a friend about it and she agreed that she also felt misled. I'm not sure that they have to do this but I guess if you put motel, you wouldn't get as much interest nor could you charge the same? Other than that, no comment.

4/10

Poor

20 Jul 2026

Andrea

Staying at this hotel should be a story left untold. A dressed up motel.

Partner

6/10

Pleasant

19 Jul 2026

Kathleen

Was listed as a B&B, which it is not. It's a motel that has been beautifully renovated, but it was not the charming B&B I thought it would be.
Breakfast was not very good. Coffee was cold and weak, bagel barely toasted. No ice available- had to get it from the bar. Toilet paper was single ply. Room quite small. Not worth the price.

Very clean. Staff pleasant. Would not

10/10

Exceptional

16 Jul 2026

Susan

A little gem of a hotel! Super cute room with comfortable bed. Cool lobby that you just want to hang out in. Great food and lovely outdoor seating. Highly recommend!

Partner

4/10

Poor

15 Jul 2026

Narges

The rooms were very small, the fridge in the room was not working there was no microwave in the entire property, we couldn't heat up our toddler food.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Patricia

Nice and clean but traffic noise was a bit much as is so close to a busy road.Otherwise it was a quiet place.

No elevator to the second floor was tough for my husband.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

James

Berkshires Untold is a cute boutique hotel not far from Tanglewood. Perfect place to stay for concerts.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Valerie

Nice little place with small cafe & bar. Good parking. Small room, but bed was comfortable, a/c worked well and room was clean. Enjoyed nightime cocktails by the firepits. Close to town by car.
My only comment was that it was a little pricey.

Partner

10/10

Exceptional

13 Jul 2026

Stephen

the staff, property, bar and restaurant and beds/pillows were great, comfortable and attractive. we'll be back!

Business

10/10

Exceptional

13 Jul 2026

Scott

The Untold is wonderfully posh and unique. The rooms are lovely, comfortable and nostalgic. The main seating area, bar, and restaurant have a feel that is texturally understandable to the senses that says \"stay longer\" to your nervous system.

Friends

6/10

Pleasant

12 Jul 2026

Jennifer

The property is an updated 70's style motel - good intentions but not really hitting the mark, especially for the price we paid. The makeover still leaves the old structure underneath. My biggest complaint is that the room was musty and had a moldy smell, which made it uncomfortable. The staff was fine; the outdoor seating area was cute. The food was okay. The restaurant advertised itself as more refined than it actually was. There weren't really any amenities other than the restaurant.

6/10

Pleasant

12 Jul 2026

Kara

I found the staff to be great and the location was convenient for exploring the area. I had a nice dinner in the restaurant and enjoyed the outdoor patio. My main concern was the value for the price was not what I'd expect. However, at a lower price point, I'd stay again.

Self

4/10

Poor

12 Jul 2026

Rexford

They have a strong marketing team. It feels like this expansive lobby area with dif zones. It’s a refurnished Motel that they stuck an end lobby on. The rooms were clean enough the bed and linens were great. Not worth the money that we paid.

Partner

6/10

Pleasant

12 Jul 2026

colin

The location was good since it was close to Lenox and tangle wood. Ample parking space. Clean but you have to ask for your room to be made up. The aesthetics were poor. The hotel was one long semi sphere perched on the side of the highway. It was an impersonal hotel with nothing memorable. The staff were competent. The hotel grounds provided no protection for either rain or severe heat.

Family

6/10

Pleasant

10 Jul 2026

Sonya

AC didn’t work and told the staff who really did not care

6/10

Pleasant

09 Jul 2026

Peter

Room was clean. Air conditioner was loud. I room wasn’t cleaned after 1st night (2 night stay). We arrived back at room too late to call front desk.

Partner

10/10

Exceptional

09 Jul 2026

Marianne

It was a solid clean place to stay in the Tanglewood area. Nothing fancy but very well suited for us. Far better than some of the aging BnBs we tried previously.

10/10

Exceptional

04 Jul 2026

Kimberly

Great “motel” close to Lenox and Tanglewood! Nice rooms, nicely decorated. Vibrant restaurant/bar in lobby. Nice outdoor seating with a band playing. Small but good menu.

Friends_and_family Friends

8/10

Excellent

04 Jul 2026

Kathleen

Pictures on the internet made it appear to be an Inn. It was actually a motel just above route 7. Tricky taking a left onto a 4 lane highway to get to Lenox but doable. Room was clean, air conditioned, comfortable and great staff. Few minor issues: 1. Bathroom fan didn't work and one of the charge ports on the shared bedside table was dead. I would recommend if all the cute Inns in Lenox are full.

Family

10/10

Exceptional

04 Jul 2026

Sareh

Nicely renovated former motel with great staff and a very cool bar/lounge area! Very conveniently located close to Tanglewood and other interesting places to visit. And the Le Labo toiletries were a nice surprise :)

Partner

6/10

Pleasant

03 Jul 2026

Donna

Just okay.

8/10

Excellent

03 Jul 2026

Philis

The decor of the room was very nice. It was a very clean and pleasant room with quality bedding and towels.

The heat and humidity did not make it possible to enjoy the patio. I probably would not have used it, if our weather had permitted, because there was no umbrella or covering to protect you from the sun.

The grounds need a little more lawn care and landscaping.

Most importantly, travelers need to know that no elevator is provided to reach the second story guest rooms. This information should be more transparent.

Partner

10/10

Exceptional

03 Jul 2026

Maureen

We stayed for 2 nights at Berkshires Untold. Cleanliness is my top priority where I stay, and this place was exceptional. The staff was very professional and friendly especially the staff at the restaurant there. We had dinner one night and breakfast twice. While the food was slightly overpriced for the portion sizes, it was delicious!! Get the S’Mores Flight dessert for sure!
At night we sat outside by the gas fire pits and enjoyed listening to a classical string trio which was very nice. The noise level was very low with only the usual other guests going by our room and an occasional car.
My only suggestion would be for better lighting in the room but that was minor. There is no pool just fyi.
We would stay there again and highly recommend.

Partner

6/10

Pleasant

03 Jul 2026

Jessica

Parking was easy and location was good

10/10

Exceptional

01 Jul 2026

Debra

Nice place to stay.

Partner

10/10

Exceptional

01 Jul 2026

Liz

Very convenient to Tanglewood.

Family

10/10

Exceptional

25 Jun 2026

Kimberly

I usually stay here and yes staff are nice and rooms are decent but I’ve seen a decline in amenities. Maybe the expense of things - bathrobe in room, water and snacks were what I was used to seeing .in the room.

Partner

10/10

Exceptional

14 Jun 2026

Nicole

I stayed for a short time, this had everything I needed and was reasonably priced. Room was a clean, had a comfy bed, was quiet, and very friendly staff to greet me both when I checked in and out… with yummy coffee in the morning. It’s a basic stay, but everything you need. Would definitely recommend!

Self

6/10

Pleasant

14 Jun 2026

Nicole

A beautiful property and location. One of the reasons we chose the hotel was there was a restaurant in the hotel, because we have been traveling all day and did not want to leave the property . When we got there, we found out the restaurant was closed for a private function. The check-in attendant didn’t seem to be too warm and friendly and nobody was anywhere at checkout this morning when we left at 745. A positive was the Chef was outside doing some barbecue for the guests who could not use the restaurant and he was very friendly and his food was delicious.

Partner

10/10

Exceptional

13 Jun 2026

Amy

The Foundry thefoundryws.com loves to house our touring artists here. They all feel welcomed and comfortable. The location is great and amenities are perfect.

10/10

Exceptional

13 Jun 2026

Carin

Great lobby and dining room atmosphere!

Self

10/10

Exceptional

08 Jun 2026

Mary

The hotel was beautiful. My room was very nice exactly what I needed. The decor was very inviting and the bathroom was amazingly beautiful as well as the lounge and grounds of the property. My only one wish was that there was coffee in the room. Although you just had to walk to the lobby to get coffee in the morning, you had to get up and get dressed first which would have been more convenient if coffee was already in the room.

Self

10/10

Exceptional

08 Jun 2026

Erisa

This is my second time staying at this hotel, as I try to visit the Berkshires at least once a year. I absolutely love it and plan to stay here whenever I return.

The property is charming, with beautifully designed rooms and a cozy, inviting lobby. The rooms are stocked with Santal products, which is a nice touch. Upon check-in, guests are offered fresh water and tea, making you feel welcome right away.

The hotel also has its own restaurant and bar, both of which stay open fairly late. One thing I appreciate is that you can relax in the lobby for as long as you'd like without feeling rushed. The property is pet-friendly and conveniently located, making it a great base for exploring the area.

The staff are friendly, laid-back, and easygoing, which adds to the relaxed atmosphere. During the warmer months, you can enjoy breakfast outside, which is a wonderful way to start the day.

Overall, this is one of my favorite places to stay in the Berkshires, and I highly recommend it.

10/10

Exceptional

08 Jun 2026

shelly

This is an absolute gem of a stay - especially at the price we paid ($98 for one night). Huge bathroom, very well decorated, super stylish. Comfy bed, great AC unit. In room mini fridge (empty for guest use) -nice touch. Outdoor lounge is lovely.
We didn’t use the bar or restaurant- but it was all gorgeous. I wld highly recommend this hotel

Partner

8/10

Excellent

07 Jun 2026

Donna

The room was very nice, but a little small. The biggest issue we had is the room was VERY dark. One desk lamp had 2 lights, that one was fine. On the table between the beds there was a tiny lamp with a sort of orange colored very dim bulb. Quite useless. There was a floor lamp in the corner that would not turn on and I had to climb over one bed to even get to it. Really difficult to read, dress, do makeup, etc because the lighting was so bad.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Cornelia

Comfortable beds and excellent bathroom.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

barry

Here’s what we liked: If we were just reviewing BERKSHIRES UNTOLD based on the staff, we’d be giving it a 5. The staff were extremely friendly, helpful and gracious. When we asked for extra towels and requested a room change, they accommodated those requests immediately. After we switched rooms they checked to see if we were happier. This is exactly the kind of service you want in a hotel or inn.
Other good things - The bed was comfortable and there was enough counter space in the bathroom and at the desk area. We also liked that there was a breakfast seating area, bar and small indoor seating area plus outdoor seating with gas fire pits.

So, why are we giving the place a 3 overall? It really needed more attention to detail. The carpet in our original room was not in good shape and the fitted bed sheet had a small rip on my side. Some of the room furniture was dinged up and a sofa in the common seating area had some shredded fabric. One thing we didn’t like (that they couldn’t exactly help) was that we were there on a late spring wedding weekend, so there were buses idling in front of our room with loud talkers and smokers nearby. It felt like they were in our room along with the smoke and fumes.

The trend of turning motels into better motels is interesting. They’re less expensive and are sometimes more original. But you’re still in a motel. If you value soundproofing and consistently better quality, a mid range chain may be a better choice.

Partner

10/10

Exceptional

02 Jun 2026

Sarah

I loved the funky vibe of this place. It was also very cozy.

Self

10/10

Exceptional

01 Jun 2026

Thomas

Very nice hotel. Highly recommend the restaurant.

Partner

4/10

Poor

31 May 2026

AW

From the time we showed up and told that they had no reservation for us, when we paid in full for a king suite, until we left, this experience was frustrating and full of problems. All king suites were sold out, including the one we paid for! We were told we would receive a 50% credit back to our credit card and we have yet to see that.
The coffee was either unavailable/self serve or pretty bad. We experienced all of these.
The check in person was somewhat helpful but was limited as to what we/they could do to remedy the whole situation.
Communications from the upper management have gone unanswered
The room we were given instead was very small, no amenities as stated in our reservation, etc
I could go on with the sub par remedies, lack of communication and any follow through.
Ingress and egress from this hotel is extremely difficult and dangerous, coming from the main four lane highway with no lights.
The whole experience was Not pleasant at all on a trip that was a milestone for us.
We will not be returning

Partner

6/10

Pleasant

27 May 2026

Jessica

The converted motel has several appealing features — it was clean, the Le Labo products smelled wonderful, and the lobby bar is beautifully designed. Unfortunately, the level of service fell well below expectations.
Two days before our arrival, I received a survey asking whether we’d like any additional amenities, which initially gave me a very positive impression of the hotel’s attention to detail. However, upon check-in, not only was the requested amenity missing, but the room was also inadequately stocked: there was only one roll of toilet paper, a nearly empty tissue box with just three tissues remaining, and only two towels for three guests.
I requested additional towels, but they were never delivered. The following morning, I asked again and was met with a dismissive, somewhat snarky response that they would arrive later. By 4 p.m., we still had not received them, and when I followed up, I was told my name was “on a list,” though no one could say when the towels would actually be available.
Throughout the stay, the staff came across as indifferent rather than genuinely helpful, and service was often delivered with attitude rather than hospitality. While the hotel’s location is excellent and the property itself has charm, I left feeling unconvinced that the hotel currently has the staffing or linens needed to provide a truly top-tier guest experience.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Vivian

Friendly good location

Friends

10/10

Exceptional

26 May 2026

Paul

We had one issue we had only one set of towels. The staff remed the problem immediately

Partner

10/10

Exceptional

24 May 2026

Stephanie

Great location, clean and spacious room, lobby area was very relaxing! We enjoyed the coffee available at the front as well.

Partner

10/10

Exceptional

23 May 2026

Daniel

The hotel was funky is a good way, I liked the design and layout of the room and the dining area.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Christena

Loved my stay here! The staff is friendly and helpful and the property is clean, comfortable and nicely appointed with a small bar and dining area. My room was spotless with an updated and spacious bathroom. The bed and linens were comfortable and there was a cozy reading chair as well. I loved the thoughtful decorative nods to the Berkshires and its history throughout. My only suggestion would be an adjustable desk chair as it was pretty low.

Self

10/10

Exceptional

22 May 2026

Preeyus

The room is always clean. We enjoy our stay here every time we visit the Berkshires. We also love the food they serve in the motel restaurant. We love how clean and modern the property looks. Would come back here again when we visit Massachusetts.

Friends_and_family Family

2/10

Poor

22 May 2026

Jayne S

Berkshires Untold is an appropriate name for the hotel because the photo I was given when I booked the room was of a different place altogether. False advertising.
What we actually got was a room in a MOTEL. It had a filthy rug, a screaming loud AC, a dirty shower and it smelled of must. They couldn’t even sweep the welcome mats for their guests. Gross.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Denis

all very good for our 1 night stay!!

Friends_and_family Family

10/10

Exceptional

19 May 2026

Editha

Very nice place to stay. Clean rooms. Quiet place. Cozy areas

Family_with_children

4/10

Poor

17 May 2026

Fran

The images for the Inn didn’t show it was basically a motel. The rooms were loud because of traffic but more, because the heating unit made a terrible racket. You have to drag your luggage up several flights of stairs. The main host was a lovely woman! But the staffer who came to the room to adjust the heat unit was rude.

The rooms have eclectic decor and the downstairs restaurant is nice but just know it’s a motel and can be noisy.

Self

10/10

Exceptional

16 May 2026

suzanne

All was good

Family

8/10

Excellent

15 May 2026

Ji Mi

Very nice as long as you know 1) it’s a roadside 2-story motel (the kind you drive your car in front of your door) facing a very busy 4-lanes of traffic road so lots of traffic noise and 2) getting onto property is a left or right turn from the above mentioned busy road with no turn lane. It’s a little nerve wracking especially because the hotel road and another business has an entrance right next to each other, you but can’t get across if you turn a meter too soon. And the “road” signage for Hotel Entrance is laughable (you can see it when you are right in front of it). Also HVAC in room is super loud - individual standing Black and Decker units for fan, heat, AC and even if yours is off in your room, you can hear the one above or next to your room if those are on. No amenities other than a nice lobby and some outdoor seating area. Limited on-site food options (days and times of service and menu) so look into it before expecting anything. Short drive to Lenox or Lee. Very friendly team, especially Hannah. Lobby smells lovely and nice Le Labo toiletries and in room mini fridge but no kettle or coffee maker. Keurig in lobby and free coffee starting at 7:15am in lobby.

Self

10/10

Exceptional

15 May 2026

Cornelia CLAIRE

Excellent bathroom and pleasant decor; very good value for the price for a midweek stay.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Jerod

Great experience

Partner

8/10

Excellent

12 May 2026

Lisa

Place was clean, staff very helpful and was a great place overall to stay. I liked that there was a bottle of water when I arrived and the soaps and lotions were great. There was a faint smell of dog pee near the desk area however and two days in a row they did not put out hot water for tea, which I would’ve liked.

Self

10/10

Exceptional

12 May 2026

manuel

Clean room and nice staff

Self

10/10

Exceptional

11 May 2026

Eileen

Quiet, nice staff, nice place

10/10

Exceptional

11 May 2026

Erin

we would have had breakfast there but it is a limited menu. Beautiful hotel staff is very friendly. This is my second visit and plan to return :)

Pet

8/10

Excellent

11 May 2026

Carol

We love staying here. The staff is friendly and the rooms are quite comfortable.

Partner

6/10

Pleasant

11 May 2026

Karen

Property is unique due to motel-style layout. Appeals to younger crowd who enjoy the lobby bar. First floor rooms could be noisy, especially near entrance to lobby. Not appropriate for people with limited mobility.

Partner

10/10

Exceptional

10 May 2026

Peter

Great room, quaint hotel. Nice bar, lounge area. Great staff, very helpful

Self

10/10

Exceptional

09 May 2026

Sam

Charming! I loved it and the adjacent wooded area was perfect for my dog.

Pet

10/10

Exceptional

06 May 2026

Matthew

Easy, comfortable and convenient; rooms and public spaces are nice, modern and stylish updates of modest 60s/70s original motel facilities.

10/10

Exceptional

05 May 2026

Andrea

Such a lovely and nicely furnished hotel. It has a very hip and earthy vibe and you can see a lot of care has been put into this property. This staff were helpful and friendly. Lenox is a pretty town with good restaurants and stunning historic architecture.

Friends_and_family Family

8/10

Excellent

03 May 2026

Peter

This is a very nice, quasi-boutique hotel. The rooms are nicely furnished but small. It is not fancy but it is comfortable, clean, and perfectly fine…just not fancy. But I’m not a fancy person so I like this place and will stay again without hesitation.

The only reason for a 4-star rating is that, well, it is not a 5-star hotel…but nor is the price. I like it and I will be back.

Family

8/10

Excellent

03 May 2026

Shaunak

This is a nice boutique hotel. We did not try the restaurantand the bar but we did enjoy the outdoor patio with fire pit.
The ground floor rooms open to the parking lot which we didn't see in the pictures when booking. The rooms are furnished tastefully and mattress was comfortable.

10/10

Exceptional

03 May 2026

Darlene

I frequent the Berkshires so I was very happy to discover this wonderful place on my last visit. Now, I can’t imagine staying anywhere else. The location is convenient, the rooms clean and lovely, and the staff is wonderful.

Self

10/10

Exceptional

02 May 2026

Helen

I loved my stay.

10/10

Exceptional

02 May 2026

Ken

It’s an amazing property! Beautiful inside and out! We ate supper there, we were the only ones, but it was excellent!

Friends_and_family Friends

8/10

Excellent

02 May 2026

F Richard

Check in was super easy and the staff is very friendly and accommodating. The main entry/lobby area is very nice and modern with comfortable sitting areas and a bar. The rooms are small but clean and efficient. Was glad to have a fridge but a microwave would be nice for leftovers. The beds are very comfortable and there is plenty of storage. Rooms are individually heated/cooled and the baths are very nice/modern. Huge bonus that they allow cats and dogs! 😸🐕

8/10

Excellent

30 Apr 2026

Kimberly s

It’s all about the looks. The money was spent on the lobby, which is over-the-top and jarringly unexpected in what turned out to be an old exterior hallway 2-story motel. The hotel rooms are small, with modern beds squeezed in tight against the outer walls, requiring you to crawl over beds to reach lights or AC units. Furnishings are minimal and modern, but the hotel would be well-served to spend more on upkeep and amenities and less on styling. A single 3/4 full roll of toilet paper, a Kleenex box with four tissues left in it, an armoire that looks cute—but won’t stay shut and has a door that swings open and slams into the wall repeatedly, a funky looking black and white tile bathroom floor, which is super stylish—but white tiles in front of the sink look stained and grubby. The minimum number of towels. Paid breakfast in the bar/lobby restaurant. Are we in Italy? Beds were comfy with good linens and the place is clean, but it feels like owners are “playing” hotel.

Friends_and_family Friends

8/10

Excellent

29 Apr 2026

Susan

All was good. Wished there was coffee in the room and the heating / cooling system had an off switch. For one night and the price, it was fine. Cool bar & outside area.

Family

4/10

Poor

27 Apr 2026

Jessica

This “hotel” had so much potential, which honestly made the experience more disappointing. It’s described as a boutique hotel, but in reality it’s more of a refurbished motel with a separate building for the restaurant, lounge, and “front desk.” While the photos make it look charming and thoughtfully designed, in person it felt worn and had an overpowering scent that seemed intentionally pumped into the space.
Check-in and check-out were also odd—I only saw someone once, and no one was around when I left.
But the biggest issue was the cleanliness. The common areas were noticeably dirty, with unvacuumed rugs, rock salt scattered around, and a general buildup of debris. The back hallway leading to the rooms was even worse—you could feel grit under your feet, and there was potting soil spilled from a plant that clearly hadn’t been cleaned up.
The room itself was cuter and somewhat cleaner, though very dark (which made me wonder if that was intentional). The decor had a fun Moroccan-meets-Cuban vibe, which I appreciated. Still, small details—like watered-down hand soap—added to the overall sense of neglect.
Overall, I was really bummed. This was meant to be a special anniversary getaway, and while it wasn’t the worst place I’ve stayed, the website feels misleading and the lack of cleanliness overshadowed everything else. It also made me worry that there were other unhygenic things underfoot that just weren't visible.

10/10

Exceptional

27 Apr 2026

Bruce

Very clean, well appointed rooms with a larger than expected bathroom. Everything new in the last few years with a very chic club room bolted on the end with great common area, restaurant and bar. Food was delicious. A hidden gem in Lenox

Partner

10/10

Exceptional

27 Apr 2026

Kristin

Property has an old time roadside motel feel but updated to feel modern and spacious

Friends

10/10

Exceptional

25 Apr 2026

Cathy

Great hotel!

8/10

Excellent

25 Apr 2026

Erika

The room was great - clean and comfortable. The bed was really nice. I had a pretty mediocre kale salad and there was no protein option to go on it. The water took a while to get hot. But overall it was a very good stay.