Pilgrim Inn

United States , Pittsfield - MA
LEE , 165 Housatonic St
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100 reviews shown

10/10

Exceptional

09 Nov 2025

Bryron

Wonderful fantastic

Business Family

6/10

Pleasant

19 Oct 2025

CHERYL

Terrible mattress

There was no staff there. You talked on the phone when we arrived. No one was there when we left. Had to call the phone numbers and leave message. The room was clean and comfortable except for the mattress was terrible it needs a new one badly.

Friends_and_family Family

2/10

Poor

14 Oct 2025

Sharon

Was horrible. Unsafe and scarey

4/10

Poor

10 Oct 2025

Roberta

We did not wind up staying. Required multiple calls to get someone to check us in. Required re-key because the door would not open and almost had to have it done a third time. The TV only got the Smithsonian channel and could not be changed. We could not get any hot water after running the water for 10 minutes. Finished our trip rather than waiting for the next day.

Partner

6/10

Pleasant

10 Oct 2025

Russell

There was not anyone in the office when we checked in. We had to call a number to get instructions on how to program our key cards for our room.

Leisure

8/10

Excellent

26 Sep 2025

Linda

The temperature was fine. Noticed no hot water at the sink but fine in the shower. Used both the microwave and the mini refrigerator. Appreciated both and the table to eat at. A room with twin beds for a solo traveler would save the housekeeper having to remake a 3/4 unused king bed! The Pilgrim Inn is my \"home-away-from-home twice a year!

Leisure Self

10/10

Exceptional

24 Sep 2025

Dianne

Heidi is absolutely amazing she is always there to help with anything you need.

Friends_and_family Family

4/10

Poor

03 Sep 2025

Robert

No staff

Leisure Partner

2/10

Poor

01 Sep 2025

Maureen

DON'T STAY HERE

I can't even begin to describe how horrible this place is. Absolutely the worst cheap, crap motel (dump) I've ever stayed at. No staff to be found at check-in or any other time. The stink in the room was atrocious, the toilet didn't flush, the hot water took a solid 10 mins to work, the sink stunk when the water was on, the hair dryer blew cool air only. No help from staff when asking for another pillow. In fact, we stayed 2 nights and didn't see a sole who worked there. The bed was mushy, sheets discolored and had stains on them. We were totally grossed out by this place. Should be knocked down and rebuilt.

Partner

2/10

Poor

31 Aug 2025

Verified traveler

Worse the Bates Hotel! No humans on premises

There are no human beings at the hotel!! They don't interact with you. You go to the counter, you make a phone call. Somebody gets on the line and checks you in. We had several questions because the TV didn't work. There was no remote and the AC wasn't working and there was no conditioner in the tub.. we called 7 times And nobody answer it, They eventually just blocked my number so they wouldn't have to hear me calling anymore.. unbelievable... so nobody should go to this place.

Friends_and_family Family

2/10

Poor

29 Aug 2025

Sherry

No one at desk. Room not completely serviced. Towels still damp. Sheets put wrongly on bed. No response to telephone calls. Dirty wash cloths and soap in shower. Ridiculous.

2/10

Poor

29 Aug 2025

Crista

TERRIBLE - DO NOT BOOK HERE. No one at the desk so we could t check in. Waited, called all numbers, no answer. Luckily the hotel across the street had space!

6/10

Pleasant

23 Aug 2025

Nancy

When checking in no one was at desk we had to call a number then check ourselves in. The bed was not comfortable even though a mattress topper was over mattress. Horrible odor in room.
The bathroom was clean.

Partner

4/10

Poor

19 Aug 2025

Verified traveler

Bad experience

Front desk not attended, self checkin. Room was clean. No ice, only 1 tv channel, WiFi weak, refrigerator did not cool. Pay a few dollars more and stay at another hotel.

Partner

2/10

Poor

31 Jul 2025

Suzanne

Gone Downhill

I've stayed, off and on, at this motel for decades. But both the service and accommodations have gone downhill and are in need of a major overhaul. There was no one on site to check me in; it was handled remotely by putting my credit card in a machine while talking to someone on the phone. Room was in a state of disrepair. Tub was old and dirty. Bathroom door opened into the toilet. Sink did not drain properly and faucet did not provide hot water. Electrical items were not plugged in. Pool was closed and looked like a construction site. No maid service. No breakfast. Parking lot was uneven and in need of paving. For all of the above reasons, I didn't feel totally safe. I did speak to an onsite caretaker who was very nice; none of this is her fault.

Business

2/10

Poor

14 Jul 2025

Verified traveler

A dive.

I had to call someone to check I, then I made my own room key, then I saw the room. It was a dive. Nasty.

Partner

4/10

Poor

09 Jul 2025

Joe

No pool which was a main reason to be there..no notification on their site it was closed..didnt ckean room while we there..no ice..no office attendant

Partner

2/10

Poor

02 Jun 2025

Kevin

Great location but no staff at check-in or checkout!

Leisure Family

6/10

Pleasant

15 May 2025

Joe

Checking in over the phone was a bit odd. It’s a good, bare bones option. If all you need is a place to sleep for the night, it fits the bill. Amazing breakfast place across the street.

Business Self

10/10

Exceptional

27 Apr 2025

Marilee

Read reviews about checking in & was worried. I had no problem. Called the phone # - lady answered right away. Walked me through the payment & key card process & I was done & in my room in 5 minutes. She gave us a different room & it was clean & looked like all new bathroom and curtains. We'll definitely stay here again

Leisure Partner

8/10

Excellent

02 Mar 2025

Abram

Very comfortable and in a convenient location

Leisure Partner

4/10

Poor

31 Jan 2025

Verified traveler

Not Recommended

Sheets on bed were dirty. Iron provided had something melted all over it. Shower had no water pressure... unable to properly rinse (short) hair. Check-in is done via phone in lobby; was okay once got used to this and no one actually being present for service.
When arriving housekeeping staff stood outside a room, smoking so that the smell was unavoidable when entering/exiting the lobby or any of the rooms of that building.

Friends_and_family Family

8/10

Excellent

21 Jan 2025

Robert

room was clean heater was noisy bed was too soft pillow mattress no shampoo dont think they checked on our room after 1st night no coffee, cups room 101

Partner

8/10

Excellent

01 Jan 2025

Deboria

Nice motel

Room was clean and spacious. Loved it had a microwave and refrigerator. Didn’t like the check-in and check-out process. No one at front desk to communicate with.

Partner

4/10

Poor

09 Nov 2024

Joel

Had to check myself in at the desk. Had me call a number and took for ever t answer. Then I ran my own card and do the door key as well. Room was dated from the 70’s! Smelled of smoke on the room. Luckily I had some Fabreeze with me.

Leisure Family

6/10

Pleasant

01 Nov 2024

vinnie

Increase management presence in lobby

10/10

Exceptional

27 Oct 2024

Edison

It is a good place and affordable.

8/10

Excellent

25 Oct 2024

juanita

Awkward with no one at the property to check you in. You had to call a number and then run your own key. Not a real welcoming feeling.Property worked well other than that.

Leisure Self

8/10

Excellent

20 Oct 2024

James

easy to get to

Leisure Self

4/10

Poor

13 Oct 2024

Roger

Property was in good location but room needs updating. We had someone trying to get in our room with their key (they were at the wrong room). There was a dripping sound all night and the heat is loud. Not much sleep

Leisure Partner

6/10

Pleasant

12 Oct 2024

Kathy

I liked that it was quiet and pet free. Didn’t like the beds they wete so uncomfortable. No one at front desk for check in it was remote check in so no receipt.

Leisure Partner

2/10

Poor

12 Oct 2024

PAUL

Worst hotel I have been in in my 61 years.

No one in lobby to check you in and out, you do it all yourself over the phone, lobby locked in the morning. Ice machine did not work, no vending machines, no phone in the room, no clock in the room, soap/shampoo/conditioner unit in shower was empty, no table in the room, for chairs there had been two metal bar type stools. I would only give the hotel a 1 because at least it didn't small. Would NEVER stay there again or recommend it.

Self

2/10

Poor

04 Oct 2024

CAROLYN

I had just sold my childhood home in Lee. I had been in Lee for nearly 8 weeks, cleaning out many generations of living, while staying in my childhood home. Moving is not an easy task. I just wanted a break from constant cleaning and packing up. I decided a night out in a clean, warm motel room would be a nice change, As soon as I entered the door, I was hit with a sour scent in the room. Maybe it was cleaning solution, but it was not pleasant. I went there hoping to pig out on TV and get caught up with my work via the Internet. I could not get the TV to work for me and there were no directions on how to set it up. Also, I couldn't get on the Internet. You had no soap or shampoo in the dispensers that you have over the shower head. The toilet seat is very low to the floor, which is tough for some of us old folks. Anyone who has had a hip or knee replaced, suffers using a toilet that is so low to the floor. You folks could do better

2/10

Poor

03 Oct 2024

Connor

Terrible hotel and not good if you are traveling they have a hidden check in window of 3-6 pm I don’t know what type of hotel only has check in for three hours

Family_with_children

10/10

Exceptional

27 Sep 2024

Linda

I liked Room 101with king bed, lots of room, and a TV I could operate. I could not figure out how the microwave worked; couldn't find a \"start\" button.

Leisure Self

10/10

Exceptional

26 Sep 2024

Jigar

Safe

Business Family

10/10

Exceptional

25 Sep 2024

Jigar

Very nice room

Business_and_leisure Partner

6/10

Pleasant

25 Sep 2024

Joel and Susan

okay place

Leisure

10/10

Exceptional

23 Sep 2024

Zoe

Felt so safe, the staff was so kind, super convenient location. Loved it!!

Leisure Pet

2/10

Poor

23 Sep 2024

Jody

Crap just crap

I go to hotel and was met by 4 police and people living in rooms .. garbage everywhere. Could not get iin room keys did not work.. ended up not staying .. this place is crap

Friends_and_family Family

2/10

Poor

14 Sep 2024

Jane

The pool was closed and it looked like it wasn't even being worked on. There was an ice maker and it was turned off. the shower took a long time to get hot and drained very slow so when you went to take a shower you were standing in several inches of cold water. You couldn't inform the staff because there was nobody there. Everything was done over the phone.

Leisure Pet

2/10

Poor

07 Sep 2024

Verified traveler

No one was there to check you in, you had to call a phone number and the man walked you through how to swipe your Card to create a key to get into your room, the ice machine did not work, There was no hot water in the bathroom sink. The room itself was dark and VERY outdated.

8/10

Excellent

06 Sep 2024

Jim

I didn't see any staff members on site. When I went to the office to check in, I had to call a posted number. The person who answered instructed me how to process my credit card and program my room keys on equipment in the office. I accomplished both successfully.

My room #103 was very basic, showing wear and tear, but clean. My bed was comfortable. The heating/ A/C unit was adequate, but outdoor temperatures were mild.

The room door did not latch when closed normally, probably due to building settling. The deadbolt worked OK for when I was in the room. I found that, by lifting the door handle with the door closed, I could get the latch to operate, so I was able to lock the door and provide security for my belongings when I wasn't in my room.

Leisure Self

8/10

Excellent

01 Sep 2024

Jane

We did enjoy our stay. I called ahead to ask about late check-in and the man who answered the phone was borderline rude and snippy. We arrived in the afternoon after rearranging our life and checked it. What infuriated me was that when we arrived back after our event, there were people checking in. The young man on the desk in the afternoon was very friendly and very polite.

Leisure Partner

2/10

Poor

31 Aug 2024

Betty Ann

There was no person to check you in or to seek assistance. Everything is worn and tattered.

Leisure Family

8/10

Excellent

25 Aug 2024

Simone

Staff Camren and Heidi were both very friendly and helpful. I wish the pool was opened. Camren mentioned that is still needed to be repaired.

Business Family

6/10

Pleasant

24 Aug 2024

April

We arrived at check-in time but no one was on hand to check guests in - we had to call a number which was at the desk, and when someone answered (after several attempts) he talked us through inserting the credit card in the credit card machine, and putting the blank keys through the kay machine. No one was on hand to receive the keys when we checked out, and there was no key drop box, so we left the keys in the room. There were shampoo, conditioner, and body wash dispensers in the shower, but they were empty, and there were bars of soap, but no shampoo or conditioner.

Leisure Family

4/10

Poor

23 Aug 2024

Xiaofeng

I checked in at 4pm, and got in at 5pm. Since I was very tired, the delay made it very unpleasant.

Leisure Self

2/10

Poor

19 Aug 2024

Peggy L

This place is run remotely from the Phillipines. They do not always answer the phone. Office jiurs are limited. Security is scary. Cleaning staff works hard. Crazy situation with full time residents.

Leisure Family

2/10

Poor

18 Aug 2024

Wanda

Location was good. Reason I chose it. No staff at check in desk. Everything by phone. Difficulty using electric keys to enter room. Couldn’t watch/use tv. Called staff from 5:30 pm until 10:30 pm no one came to assist. Sheets & pillowcases on bed not fresh. Had to change myself.

I will be requesting a refund for what I paid. Very disappointed

8/10

Excellent

17 Aug 2024

Kathleen

It was quiet, remote buttons didn't Sll work

4/10

Poor

07 Aug 2024

Mari

If you are looking for a location in Lee, this is very convenient to the highway. Property is old and hasn't been updated in years.

Leisure Family

8/10

Excellent

06 Aug 2024

Richard

It was a strange check-in, done remotely, but everything worked out fine. The on-site staff was very helpful.

2/10

Poor

03 Aug 2024

Ellen

The young man at the front desk was nice. That's the only good thing about this place. To access our room, we had to climb stairs outside to the second floor and try to access the door absolutely covered with dead bugs. Keys didn't work. A second set didn't work. Not helpful when you have luggage and food in 95 degree heat. Finally found a door that had been taped open. Room gross. Unable to change the channel on the TV. Fan in the bathroom sounded like it was ready to give up. Electrical sockets taped over. Dead flowers \"decorating\" the hallway along with a fly swatter. Fire extinguishers hadn't been inspected since April of 2022. Overall, better to avoid The Pilgrim Inn. Dreadful!

Leisure Family

2/10

Poor

02 Aug 2024

david

Arrived at 5pm, check-in time is 3pm. Was told my room was not ready. Then the clerk said there was another room that was ready, and checked in. Didn't realize till that evening when I came back to room that the sink drain was cracked and every time I used the sink, water sprayed on the floor around my feet. Wound up using the tub for hand washing, etc. Not acceptable.

Leisure Family

4/10

Poor

29 Jul 2024

Alfred

No person at check in - just a phone number to call. No hot water in shower. Property unkempt. Beware!

Leisure Partner

4/10

Poor

20 Jul 2024

Ann

Smelly rrom...lots of dust. Electricity out and had to be moved to another room.

Leisure

6/10

Pleasant

15 Jul 2024

Anna

The staff was really friendly. It was a fine place to stay. Our room was non-smoking but probably didn't used to be. It's not an updated place and the pool wasn't open, but it was a bed to sleep in with a shower that worked. The other places to stay around this area are really pricey, so it worked for what we needed at the price we could afford.

Leisure

8/10

Excellent

07 Jul 2024

Verified traveler

Pilgrim Inn: A great bargain!

My room was sparkling clean, and some of the amenities were charming reminders of my youth: ironing board and iron fitted on the wall, clothesline pulley in the tub, automatic dispenser for soap and shampoo. For housekeeping, one must ask: I met the housekeeping couple who reside on the property and asked for extra bath towels and coffee for the coffee maker, and they brought them promptly. The room came with a half-fridge and a microwave as well. The only drawback, for me, were the t.v., which seemed to play exclusively Fox, and the remote check-in (the proprietor, located somewhere else in the world, speaks to new arrivals and helps them program the keys to their room via telephone in what was once the lobby--a little weird if you're not used to it). I was here to visit Jacob's Pillow, and, when I'm here again, I'd definitely chose to stay at the Pilgrim: five nights cost $781 total! By the way, Hotels.com has my stay wrong: I was here from Tuesday, Jul 02--Sun, July 7.

Business Self

4/10

Poor

05 Jul 2024

Carol

No front desk person, no wifi, coffee maker broken, no hair dryer. I’m sorry to give this kind of review but just want to be honest with Expedia.

Leisure Partner

4/10

Poor

04 Jul 2024

Christine

Gross

There was no check in at all, they called you on the phone. My original room wasn’t available, no real issue. The pictures are not of where you actually stay…this place needs serious updating! I would expect this for $80 a night, not over 100

Friends_and_family Family

4/10

Poor

02 Jul 2024

Dolores

Never saw a person for check in. No breakfast. Cleanliness barely adequate. Rugs needed to be replaced or better yet, don't have any. The only amenities were three bars of soap, the dispenser in the tub area for shampoo, conditioner, and body wash was empty. The room was pretty worn. The web states they had a pool which is true but you couldn't swim in it. The walls of the pool were falling down and there was green water and leaves in part of the pool. It was tough getting the tv to work. There was no information sheet in the room. The one positive thing was that the room was a good size and had a small table and two chairs.The refrigerator and the microwave were fine.

Leisure Partner

2/10

Poor

01 Jul 2024

Lisa

The pictures online looked nothing like the room that I walked into. There was no one at the front counter, and all transactions were done over the phone. The minute I saw the inside of the room, I called another hotel. The only positive is that they let me cancel with a full refund.

Leisure Partner

2/10

Poor

30 Jun 2024

katharine

This place should be shut down

Leisure Partner

6/10

Pleasant

29 Jun 2024

Patricia

No one at the checkin desk. Everything done by phone. Had trouble unlocking the door to assigned room, but staff who arrived took care of everything.

Leisure

2/10

Poor

29 Jun 2024

David

Remote check in. Ice machine did not work. Continental breakfast not available on Friday. Soap-shampoo-conditioner unit was empty- no one cleaned our room with new towels-pool was not even filled-walls and carpeting filthy-clear evidence of an Absentee landlord. We traveled a lot and this was the WORST place we have EVER stayed in!!!

Leisure Family

4/10

Poor

28 Jun 2024

cheryl

The property is old.and dirty. Cannot recommend.

Leisure Friends

2/10

Poor

28 Jun 2024

Verified traveler

No one at reception, could not get to room.

I showed up with my daughter after a long drive and NO ONE was at reception. Late, it before midnight- not unusual for motel travelers. NO ONE answered buzzer. NO ONE answered phone. I had to stay in another motel after scrambling to find one at the last minute. I think this is some kind of zombie listing. I prepaid, no refundable through One Key and there was NO ROOM.

Friends_and_family Family

2/10

Poor

23 Jun 2024

Edward

A DUMP - pay a little extra, and stay somewhere else. No joke: this was one of the most disappointing stays I've ever had at any hotel. I would give it zero stars overall, but that's not one of the review options.

I don't often write reviews, but I felt a warning to others was in order so that they don't make the same mistake we did.
The pool was empty of water (though the site said there was a pool), there was no staff on duty (probably because the place's bad condition invites complaints to the management), there was no hot water (and no explanation why), and the rooms were dingy and smelled like cigarette smoke poorly covered up by nauseating air freshener (despite it being an ostensibly non-smoking room). Some of the tenants appeared to be long-term and living in the building, and there are no amenities - not even morning coffee (despite the machinery being in the \"reception\" area). Our check-in was over the phone, and someone remotely watched me on a video camera as I self-served activating my room key.

The worst part is that management and/or Expedia knew or should have known I was being overcharged for this shabby place - $170 ($190 with tax), and I saw it listed the night we (regrettably) stayed there for $100 cheaper. Someone is misrepresenting this place, and I will get to the bottom of it!! I feel completely taken advantage of.

Leisure Family

4/10

Poor

22 Jun 2024

Richard

Just horrible!

4/10

Poor

15 Jun 2024

alexis

even though the rooms were non smoking, they smelled a bit like smoke. also, we changed rooms because the toilet was running and the second rooms did too

Leisure Family

2/10

Poor

04 Jun 2024

Suzanne

This property appears to be a shelter for homeless people. Sadly for them, it’s dark, dank, dirty musty. We didn’t feel safe there.

Leisure Family

8/10

Excellent

27 May 2024

Amanda

The swimming pool is green, and unusable. Front desk is just a phone call and they walk you thru it. Stairs could use a good cleaning. Otherwise very good stay.

Leisure Partner

4/10

Poor

06 Apr 2024

Gregory

All by phone. No customer service in person. I had to swipe my own door card which did not work the first time. Not good customer service.

Leisure Family

8/10

Excellent

04 Dec 2023

Steven

It was a bit above average. Forget going to Rosies they justig ignore you.

Leisure Self

10/10

Exceptional

24 Nov 2023

Marci

My stay was pleasant

Business_and_leisure

2/10

Poor

24 Oct 2023

Dennis

SHTHOLE! No hot water…. Hot water faucets nearly shut off under the sink. NO SERVICE! NO COFFEE!
On our last day, the city gas service was shut off because the owner was not paying his bills! I am not making this up… I have a photo of the shut off notice that was stuck in the office door! STAY AWAY!

Leisure Family

4/10

Poor

23 Oct 2023

John

Amenities like TV and Internet didn’t work. Comforters on beds are an itchy fabric. Didn’t feel super welcomed with staff not being present at the desk, although I understand having other options for different reasons, I still prefer to meet and do business face to face.

Leisure Family_with_children

4/10

Poor

20 Oct 2023

Jazmin

The room smelled of cigarette and cleaner mixed together. The carpet felt like it needed a deep cleaning and left our bare feet filthy. There was no shampoo, conditioner, or shower gel in the dispensers. The sheets had a mixed smell of cleaner and cigarettes as well. I can understand why it was so cheap now.

Leisure Family

2/10

Poor

30 Sep 2023

Cole

Terrible Smell from heater, saggy mattress Avoid!

When I turned the heater on it smelled like burning hair and it made me nauseas and I had to leave. Do yourself a favor and don't book it. Just go to a better hotel down the street. The bed was saggy, too. Glad I left.

Self

4/10

Poor

30 Sep 2023

William

Ice machine not working, no staff at checki-in. Not allowed a late check out. All in all not a friendly place.

Business_and_leisure Partner

2/10

Poor

21 Sep 2023

Cory

What a joke! Don’t waste your time and money!

Business_and_leisure Self

6/10

Pleasant

17 Sep 2023

Verified traveler

Disappointing

The self check-in was a new experience for me but worked well. We were disappointed the Pilgrim Inn did not look nearly as nice as the photo on the website. It was shabby on the outside and lacked curb appeal.
The room was very simply furnished with outdated, worn decor but seemed clean. The 4 light fixtures had such low wattage bulbs that even with all turned on the room seemed poorly lit. We appreciated having a mini fridge and microwave.
The white bathroom towels were very clean and soft. The missing screw cover for the center faucet handle probably costs less than $5 and would make a difference is appearance and function. The ceiling fan was nonfunctional.

Friends_and_family Family

10/10

Exceptional

07 Sep 2023

RONALD

Good value, Everything was fine. Would stay again.

After reading many negative reviews I was prepared for the worst. Brought towels, bedding, even a refrigerator. None was needed. The room was fine. Perhaps a slight smell from cleaning liquid. Would stay here again. Might request the same room to be safe. The bathroom looked newly renovated. Bed was comfortable. Good size room. Wifi worked ok. Was clean. AC worked well. Checkin is remote but went fine. The pool was not in operation but there are tons of ponds and lakes to swim in nearby. This was a 3 day stay.

Partner

4/10

Poor

28 Aug 2023

Margaret

Never saw staff even at check-in. Worn down property. Couldn’t tell if bathmat was 2toned or not cleaned well.

Leisure Partner

6/10

Pleasant

27 Aug 2023

Richard

No tell motel

it was a last minute choice on a busy weekend. All other hotels completely full. From parking lot observation empty. No cars late at night or early in the AM. Open door at check in no obe there. Check in by lobby phone with instructions from someone with heavy Phillipine accent. \"Credit card in reader ... print your own room key\". No one there in morning. Pictures of hotel not even close to listing. The room spotless clean bathroom as well. linens clean but musty smell

Self

2/10

Poor

25 Aug 2023

marie

No personal on property. Check in by phone and video camera. Tv didn’t work. Pool empty. No ice even! Splatters on wall from years of disgusting activity.

6/10

Pleasant

24 Aug 2023

Ashley

Room was clean. Expected dated facility, but both lobby and motel room were run down, with peeled wallpaper border, threadbare and torn furniture and bedding. Falsely advertising in photos a working swimming pool (I brought my swimsuit) but clearly the pool has been closed for some time based on the broken concrete pool surround, torn pool cover, and no water in pool. No actual on-site person for check in. Instead, you call a number, look into a video camera and person on phone talks you through inserting your credit card (if you hadn't prepaid via Expedia, which I did, but woman in line before me had not), then you are issued electronic room keys. Problem? No onsite personnel for security because motel Check-in person could be in a different state. Basic room expected, but advertised room amenities were not actually available in all rooms offered to us; not even a coffee maker in ours. Note the older 2 story house annex building: The second floor stairway landing has a low railing and balustrade height that doesn't meet current building code, so be careful with children. Overall, it met our need for a clean place to sleep under $175 w/tax following a night concert at Tanglewood as an impromptu getaway.

Leisure Partner

4/10

Poor

22 Aug 2023

Christine

Self checkin was awful. Pool not open was not told it would not be open

Leisure Family

6/10

Pleasant

12 Aug 2023

Daria

The room was pretty big but the bed are not super comfy. The pool was not working

8/10

Excellent

07 Aug 2023

Verified traveler

Great Location Hotel

This was a clean comfortable room that we stayed 1 night at. It was in a great location to the things we wanted to do. The check in procedure was a little odd, no one was at the front desk, you had to call a number and follow instructions from the person on the phone. Not sure if it's always like that. The housekeeper met us to give us the room key. She was great since we had questions and she was around to answer them. Also a note to those traveling soon, the pool was closed and the ice machine was broken.

Friends_and_family Family

2/10

Poor

31 Jul 2023

Nancyanne

I haven't been in a facility as dirty, smelly or run down as this one since the 1940s in Georgia on Rt. US301. We went to our room and immediately cancelled our stay: smells of mold and old tabacco, antique bedspreads that hadn't been washed in years. I would remove this facility from your list of offerings, as it can only denegrate your other listings' reputations.

Leisure Family

4/10

Poor

28 Jul 2023

Danielle

The check in was weird. Their systems were not working so I had to speak to someone in a remote office and felt very uncertain about the security of my credit card information. The advertised pool had no water in in and looked like it hadn’t been cleaned in years. My room smelled and was hot and dank. The tv did not work and I had to contact this same remote who had to walk me through getting it to work. The shower water handle kept falling off and the room’s telephone was not plugged into anything rendering it useless. The mattress was lumpy and the blanket was beady and scratchy and I had to remove it from the bed. I would not recommend this motel unless you’re really ok with just “roughing in.” Yes it was economical but even that rate was too much for what I experienced.

2/10

Poor

28 Jul 2023

Allison

Check in was done by a security cameras and and talking on my phone. Had to punch in and make my own room key. Room was the farthest away and had people sleeping outside in their car. I am assuming because there is no one on site to check the property. They initially were going to sleep with sleeping bags outside of our door but I asked them to stop smoking because my kids could smell a skunk around.
Also , it was raining really hard so I assumed the carpet was wet , yes carpeted floors, from where we had walked but no , the room was just damp and smelled like cat pee.
My children felt very uncomfortable sleeping. We checked in at 9pm and left at 5am because we just no one was settled.
It was a place to rest our head after 10 hrs if driving but I think we should have kept on driving and found somewhere else.

Leisure Family

4/10

Poor

23 Jul 2023

Peggy

Peggy Langley

We were very disappointed that the pool was not filled with water. Also, we did not know that there was no continental breakfast. Although the rugs in the room seemd new, the shower curtain had a tear in it, the wall wasn’t very clean, and the dresser was not in good shape. Also, there was a large hole in one of the screens in the window. It was quiet enough.
We have stayed here before, unless one more day then you thank you

Friends_and_family Friends

2/10

Poor

17 Jul 2023

Sergei

A motel from hell!

This is one of the worst motels I've ever stayed it. Starting with the absence of staff at the front desk (one has to register via a telephone call and a camera). It took 45 minutes to register.
The room declared 'non-smoking' reeked of tobacco smoke. Furniture was shabby. There was no soap or shampoo in the bathroom.Internet connection was so-so.
Staff on the premisses seemed busy drinking beer and smoking. Do not stay at this awful place!

2/10

Poor

17 Jul 2023

Heather

Absolutely horrendous

No one on site ever. The check in process was \"remote\" and consisted of me coding my own room key after showing my ID to a camera. Hesitant to proceed, we'd traveled from south Texas and it had been a long day, so we did. When we unlocked the room it was smelly, filthy, had bed covers from the 80s, and the walls were bubbling. I immediately turned around and walked out. Two doors down another guest stuck out her head to ask if there is anyone on site because her toilet is broken and she'd tried to call multiple times but no one answered. We left and went somewhere else (forfeiting the cancelation fee of one night because i would literally rather pay than stay here). In town that night we were relaying our story to the bartender who said the Pilgrim has a reputation to locals for harboring drugs and illegal activity.

Friends_and_family Family

2/10

Poor

17 Jul 2023

Madison

Stayed there for 2 hours and the place felt extremely unsafe - men tapping on my window and walking back and forth in front of my door. There’s zero staff or security on the premise. Smoking and animals everywhere. Left and didn’t stay the night.

2/10

Poor

17 Jul 2023

Christopher

We did not ultimately stay at the Pilgrim Inn, and we are still waiting for the refund that the attendant on the phone told my wife he would provide - more than a week has passed with no refund. We arrived to check in, and the advertised 24/7 front desk is actually someone located offsite (likely not even in town). When you enter the lobby, they have you call a phone number and then step in front of a camera and show your ID. They have a stack of room keys, which you end up programming yourself. My wife was told the keys would work within 5 minutes. After 5 minutes they did not work. After 20 minutes we could get through the door into the building (which reeked like pot), but could not access our room. We never obtained access to our room, so my wife called the off-site front desk number again and said we would not stay there since we could not access our room. She was told by the attendant (I believe his name was Raymond) that he would process the refund), so we went across the street to the Quality Inn which had a human at the front desk and room keys that worked on the first try.

We are still waiting for the refund we were promised.

Do yourself a favor and spend a few extra bucks to stay somewhere else. The Pilgrim Inn is sketchy, from the misleading 24/7 front desk advertisement, to the sketchy practice of having guests make their own room keys, to the many things I'm sure we missed since we didn't stick around to discover them.

Leisure Family

6/10

Pleasant

16 Jul 2023

Robert

Trip to Tanglewood

This was a quick one night trip to Tanglewood for a concert. The motel was fine for that purpose, but was disappointed in the pool not being open which the listing says there is a pool and the fact that I never actually saw an employee there. When you get there to check in you call a number and the person on the phone walks you through paying as well as making your own key card. Never quite experienced that anywhere before. Not a big fan of that! The room was fine but the service was not at all what I would have expected.

Self