Name: The Whitlock
Address: 16 Church St, Lenox, US

8/10

Excellent

14 Jul 2026

John

There was a little bit too much reliance on the hotel’s part on the online checkin/ checkout. Getting into the room was easy , with the room code sent directly to us.
However, we departed early, before 8:00am, and went on with our day. No one was at the front desk at that time. Only much later, after check out time, I discovered an email asking me to let the hotel know when I had checked out. This was not sent until 9:10 am.

10/10

Exceptional

14 Jul 2026

Sandra

I just love this place, its charm and its location. Staff are always wonderful, so friendly and willing to talk. I come back again and again, and am always disappointed when there are no reservations for the day I need. I will be back soon.

Self

10/10

Exceptional

13 Jul 2026

Marshall

Nicely refurbished rooms in a loverly older building in a great location - with a nice outdoor patio. The lobby / bar looks like it's still getting restarted - but not a problem given it's location to everything else in Lenox a short stroll away.

10/10

Exceptional

13 Jul 2026

Katherine

Great rooms and great location.

Friends_and_family Friends

4/10

Poor

08 Jul 2026

RICK

Be careful - this property charges your credit card for the stay when you check in online, after you’ve already paid Expedia. It is very difficult to reach a responsible individual/manager to resolve the billing dispute, and they haven’t been responsive to Expedia either.

2/10

Poor

08 Jul 2026

RICK

Our stay was nice, but it’s disappointing that breakfast is no longer served and the front desk isn’t staffed during promised hours. After returning from a Tanglewood show, we got a text saying the desk would close at 11:pm, but by 10:15 it was closed, so no chance to get assistance. Our biggest complaint is that we were charged twice - once when we made our Expedia reservation, and when we checked in online upon arriving, the hotel charged our credit card a second time without telling us and without providing a receipt. When we realized the problem, the hotel referred us to Expedia, but the hotel has not been responsive to Expedia’s inquiries. A couple weeks after staying there, we’re still trying to reach management to resolve this. It’s a nice inn but definitely not worth twice the cost of our stay. Good luck reaching a responsible individual or manager, other than the part-time teenagers working the front desk.

8/10

Excellent

06 Jul 2026

Arielle

I was initially worried seeing mixed reviews about The Whitlock but we had a wonderful time. Location cannot be beat - walk out the door into town and everything Lenox has to offer. Room was clean, cozy and comfortable. AC was strong even during a heatwave. SmartTV with all of the streaming channels. The lobby and patio space were great, and there is a little convenience area to buy waters or juice. The staff were responsive and helpful when we wanted to switch rooms. Wonderful trip all around, I recommend the Whitlock for your trip to Lenox!

Partner

4/10

Poor

05 Jul 2026

Marianne

We have stated this property before and loved it. Five years later, it’s not the same. I think new ownership took over and they’ve scaled it down to nothing in terms of service, staff, amenities. Basically there is no one behind the reservation desk all day, instead they’re in the kitchen making snack food, which is all the “restaurant “offers. Time and time again we saw people very discouraged because they could find nobody to help them with things like getting ice or paying for food items. Honestly, it’s almost like you’re in the hotel all by yourself with no help insight. The bar does not have any booze nor is it operational. The restaurant is not a restaurant it offers snacks like chips and salsa. While the outdoor spaces are great, nobody sits there because there’s no food or beverage service. The last time we were there it was lively with good food and a live entertainment. This time it was sad. I should also note that the hotel was sold out because it was 4th of July weekend and James Taylor was at Tanglewood. So on one of the busiest weekends of the season…no staff members available to help with anything. They put a sign up at reservations to make it look like “we’re just out momentarily” but the sign never comes down . Instead of checking in with a smiling face, you check in online to get your room # and door code. This is not Vrbo, this is an inn and it should be behave like Wine and offer proper hospitality.

Partner

4/10

Poor

02 Jul 2026

Fadi

Location in village center.

Family

8/10

Excellent

01 Jul 2026

Stacey

The restaurant and bar wasn’t open and advertise that it was. Otherwise, the place was great.

Partner

6/10

Pleasant

30 Jun 2026

Kathryn

Great location! walk downtown shops and restaurants . Could walk a mile to tanglewood if feeling brave. I did not but others staying at hotel did to avoid concert traffic. The inn keeper seemed a bit overwhelmed and perhaps not enough staff to turn over the inn for arriving guests . He was in communication with me and trying his best. Bed was comfortable but nothing really stood out about the appearance of interior. Looks like they are trying to improve and grow the inn with an addition of a lounge and more , but it’s not done yet . Wishing them all the best . Good inn, even better location .

Partner

6/10

Pleasant

29 Jun 2026

susan

We liked that we could walk to Tanglewood--the location was the strongest asset of the property. There was minimal staff-- I received a text that front desk staff was leaving at 7pm. The
room was adequate. The heat exchanger worked but the air blew directly on our bed. There were no coffee pods with caffeine for early risers.

Partner

4/10

Poor

29 Jun 2026

Elaine

There was no available parking when we returned from the event we attended. The office was closed and the door locked. The room was freezing cold.

Friends_and_family Friends

6/10

Pleasant

28 Jun 2026

Stephen

Minimal. Quiet. Good location. Overpriced. Quant. Good for introverts. No kitchen or bar.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Anita

Great location, quiet, perfect temperature control.. comfy bed.! Beautiful Inn

Family

10/10

Exceptional

21 Jun 2026

Ellen

Great location! Walkable to coffee shops, galleries, restaurants, just steps from the hotel. Comfortable king bed and fairly big modern bathroom with a big walk in glass shower, lots of hot water and good shower pressure. A blend of historic architecture and modern design. We really enjoyed staying at the Whitlock and being so close to Tanglewood for the show we saw on Saturday night.

Partner

8/10

Excellent

15 Jun 2026

Beryl

Perfect location. No greeting staff - all remote; which was weird but I also kinda liked? Lovely saf, clean and in town - very walkable village! So as a solo traveler it was great. But kind of weird not seeing people onsite. I finally saw a staff member on 2nd day and got help on not having to move my room since I had extended my stay by one more day.
Would I go back? Definitely!

Self

6/10

Pleasant

15 Jun 2026

Scott

When we checked in there was human hair in the bed sheets and a stick red substance on the floor and bureau. The staff quickly tried to correct the situation with new sheets while we left the property. When we returned we learned that they used the incorrect size fitted sheet but when we realized it it was too late to say anything. We enjoy Lennox and will be looking at other lodging options.

Partner

10/10

Exceptional

08 Jun 2026

Monica

The location of this hotel is excellent, right in the town center of Lenox, close to all the shops and restaurants. I was a little concerned initially about the reviews I read regarding the level of cleanliness of the rooms which I am extremely particular about. The room was very clean so maybe the issue has been addressed.

Communication with staff via text which normally would be concerning was also very prompt and quick. They respond to texts right away and always very kind so shouldnt be a concern for those who are concerned that they are not speaking to someone in person directly.

Will definitely stay again if the rates are reasonable.

Partner

10/10

Exceptional

06 Jun 2026

Sandra

Love this place. Love its charm and ambience. Have been here many times and will return.

Self

8/10

Excellent

04 Jun 2026

James

We had a late arrival, which worked out with self checkout. Left the next morning after 9am, didn't see a single staff member during our whole stay,
Was a bit of a challenge getting luggage up to the top floor without an elevator but we probably should have realized that when we booked.
Nice property, nice big room with separate area for visiting.
TV channel choices, which included streaming services, was excellent.
Overall a good experience, just didn't see anyone there.

Partner

8/10

Excellent

04 Jun 2026

Nadine

When we stayed there it was off season and there were very few people staying there. Checking in was very different as Expedia told us to do one thing and the hotel had other directions. We finally got in touch with an employee who was very welcoming and informative. The outside doors remain unlocked 24 hours so the only locked door was the room we stayed in- apparently it is a safe place. The room was beautiful, bed very comfortable and bathroom clean and modern.

Friends

10/10

Exceptional

28 May 2026

Beryl

So enjoyable! Very low key and private.
Will definitely return

Self

8/10

Excellent

23 May 2026

Kevin

Charming place and close to the Lenox downtown area.

Self

8/10

Excellent

22 May 2026

Linda

A beautiful old inn in the heart of a lovely old town.

Partner

8/10

Excellent

11 May 2026

Cathy

The desk is not attended. The person is available by text adn was very nice when she arrived. You need to login to get your room number and door code. No amenities, coffee or tea. Rooms are clean and updated but an older hotel.

Self

10/10

Exceptional

10 May 2026

Ana Paula

Hotel bem localizado, muito limpo e confortável. Recomendo.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Francesco

Clean room, friendly staff

Partner

10/10

Exceptional

29 Apr 2026

Ann

Great location, spacious room.

Partner

10/10

Exceptional

22 Mar 2026

Albert

The facility is unfortunately only staffed 2-8pm daily. None of exterior doors lock at night.

Front desk staff was very helpful. The place was very clean and convenient to shops and restaurants.

Partner

10/10

Exceptional

19 Feb 2026

Elaine

Lovely historical hotel within walking distance to many great shops and restaurants. Staff members maintained good communication and were very helpful throughout our stay. Rooms were clean, quiet, and comfortable. Would definitely stay there again.

Partner

4/10

Poor

15 Feb 2026

Colleen

Room was stiflingly hot,staff NEVER available-had to text message front desk staff with any questions -never received clean towels.

Friends_and_family Friends

10/10

Exceptional

11 Feb 2026

VANESSA

Warm vibe!

6/10

Pleasant

17 Jan 2026

Kelly

Bathroom was very cold, and no food available when I got there at 7pm. But the room was fine and comfortable.

10/10

Exceptional

16 Jan 2026

Gina

Super cute place and walking distance to a bunch of great shops and food!

Leisure Partner

4/10

Poor

14 Jan 2026

Susan

There was little about my stay at Whitlock that was pleasant or comfortable. Beginning with the inability to reach the front desk via phone prior to booking, my experience was frustrating at best. Upon arrival to my room I noticed an alarm beeping outside the guest room door. When I inquired at the front desk and mentioned that sleeping would be a challenge, I was told it would be fixed within the next 2 to 3 days. It took an additional 3 visits to the desk to have it finally addressed and fixed just prior to 10pm. The room was unbearably hot- heat blasted out of the mini-split even though it was set at 62. I was told that it was a common complaint from other guests and there was nothing that could be done about it. It was suggested that I open the window (in January). I spent the night alternating between turning off the unit until it got too cold and then turning it back on and opening the window. The room I stayed in was an ADA room, with access directly from the outside. The key I was given did not work, my inquiry about the issue was shrugged off. Basic HK details were lacking - among them was only a very thin \"comforter\" on the bed, the carpet had barely been vacuumed, and no hangers in the room. I understand that the Inn is now under new management, and while I'd like to place blame on the front desk team, it was abundantly clear that training and support is greatly lacking and that in the case of The Whitlock, profits far outweigh basic hospitality practices.

8/10

Excellent

03 Jan 2026

Rick

Nice rooms, great location.

4/10

Poor

01 Jan 2026

Heather

We made the mistake of staying here when traveling, because there was a snowstorm and the driving became unsafe. It is a little mom and pop sort of place, and there was no front desk staff, no morning coffee, no one to shovel the walk ways...no food. I guess we should have stayed at the Holiday Inn. Whoops.
On the other hand, the room was quaint in that old New England style, and clean and the place was quiet!

Partner

8/10

Excellent

15 Nov 2025

Carrie

We had a lovely stay at The Whitlock. Staff were friendly and helpful. We booked a Deluxe King and were given room 15 on the second floor. The room was quiet and spacious. Lots of room to move around with a separate water closet/toilet room and a soaking tub and shower on the opposite side of the room. The tub was delightful to soak in. We had takeout in the common area downstairs and found the Grab and Go market to be quite useful. At night, the inn was peaceful. I only wish it hadn’t been so windy so we could have enjoyed the patio outside.

I really enjoyed our stay at The Whitlock and would stay there again.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Kelley

In town for a wedding.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

BORIS

Rooms are clean, large, good shower, good bed

Leisure Family

6/10

Pleasant

27 Oct 2025

Ann

The staff were very nice, however, our room wasn't. The heater never came on and it wasn't until the morning we were leaving that it started to work. This is after several times of letting hotel staff know there was a problem. The hardware in the shower was terrible. Rusty and the bottles of shampoo and conditioner were awful. The inside of the shower had brown lines along the floor and looked old and rundown.The hotel rooms need to be upgraded and refurbished. The continental breakfast was poor with cold rolls. The hotel is very cute and there is much opportunity to step it up.

Leisure Friends

10/10

Exceptional

27 Oct 2025

Brian

great location

10/10

Exceptional

26 Oct 2025

Nicholas

Dining options are walkable nearby

Leisure Friends

6/10

Pleasant

18 Oct 2025

Mayssa

Overall, the place could use some sprucing up.
I had read a review that mentioned a few things to improve on and ironically all these seemed to have been corrected. At least in our room. Maybe the Inn improved on these having seen that particular review.
There was nowhere to hang any clothes or jackets. A couple of hooks on the wall with some hangers would have helped. We were there during the week so the place was quiet but that also meant that the fire pit, the restaurant/lounge, the bar… weren’t “on”. It was starting to get cold so we would have appreciated having the heat on at all times. We didn’t have access to the controls and the heat was being turned off at times. When I asked for shower gel, the lady at the front desk seemed perplexed as she wondered why I wasn’t simply using shampoo or hand soap. They did manage to find me some sample size products.
Overall it was an ok stay but the quality does not match the rates. Lenox is cozy and central in the Berkshires. I hesitated between staying in Pittsfield, Great Barrington or Stockbridge. Lenox was the best choice.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Sarah

The Whitlock is in a great location. The bed was very comfortable and the staff was extremely friendly and knowledgeable. I definitely recommend staying here. Just steps away from town.

Leisure Partner

6/10

Pleasant

08 Oct 2025

Thomas

We were disappointed in the shabby quality of this venue. But the bathroom had been remodeled. Older hotels can be an adventure and this one was,

Leisure Partner

8/10

Excellent

29 Sep 2025

Clintona

I specifically requested 'hotels only' and didnt expect a bed and breakfast, with no overnight staff planned at my location. That said, it was a lovely room with a nice fireplace. Bathroom left a bit to be desired, as did breakfast.

4/10

Poor

11 Sep 2025

Steven

Got an email the day before arrival telling us to register at sister hotel up the road; their staff sent us to the Whitlock to register; staff there kinda apologized; room was very small; split AC-heat system only gave us AC, but we needed heat; front desk said to give it time, then showed up 15 mins later to say the system only was for AC; they gave us heat, but we could not control it; went from too cold to too hot; the staff left around 7 pm (this was Sept 10) so we burned all night; came back from dinner and door was locked even though they insisted it would be open; called their emergency numbers and got no one, and no one ever called back; enough said.

Leisure Partner

6/10

Pleasant

11 Aug 2025

Nick

3 flights up old stairs carrying our own bags ( in our 70s) and down and up in the morning for coffee…
No national TV stations …. Only “local” on Roku!
Clean, newly painted and carpet

Partner

8/10

Excellent

11 Aug 2025

Thomas

Property was fine, just a little old and in need of some repaie

Leisure Partner

10/10

Exceptional

31 Jul 2025

Christopher

Nice old house.

Leisure Partner

8/10

Excellent

24 Jul 2025

David

Very good!

10/10

Exceptional

23 Jul 2025

Michael

I was in town to attend an inspection on a house we made an offer on in nearby Becket. The Whitlock was perfect for me. It was conveniently located, in town, close to dining, and with easy parking. The inn was historic, charming, and had lots of character. It was exactly what I was looking for. There is now staff available on premises from 7 am to 10 pm. I was able to check in on site. The outer doors were locked at night. I would definitely come back.

Business_and_leisure Self

4/10

Poor

22 Jul 2025

Judith

The inn is furnished with cheap, ugly furniture in depressing colors. Weekday coffee is limited to Keurig with dairy substitute--so bad it's insulting. Our room cost over $500 a day; other inns of comparable price are beautiful inside and offer better amenities. I will not stay at the Whitlock again.

Leisure Partner

8/10

Excellent

18 Jul 2025

Suzanne

Amanda at the front desk is a gem! She was helpful, personable, professional and presented in a neat and put-together appearance.

8/10

Excellent

17 Jul 2025

Rick

Nice but a little rundown

Location is great for visiting the Lenox shops and restaurants. The shower and bed were nice and comfortable. It’s an old hotel so I’m sure it’s hard to keep it up but wear and tear was evident in the room and common areas. Weekend continental breakfast was very good.

Partner

10/10

Exceptional

06 Jul 2025

Dana

Lovely hotel in the heart of Lenox. The rooms and property were very nice. The staff was great. We would definitely stay here again!

Leisure Partner

6/10

Pleasant

06 Jul 2025

Jane

Shower had mildew and rust stains from the soap dispenser. The outlets were very old and in disrepair. There were no blackout shades or curtains, only regular shades. Otherwise the hotel was stylish and relatively comfortable.

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

Gerard

Loved the inn and its location. Loved the decor in the common areas as well as our room. The best part was the services rendered us on our arrival by Amanda who was at the desk. She was an absolute gem! Great service!

Leisure Partner

10/10

Exceptional

22 Jun 2025

Jessica

Wonderful ambience and people!

Leisure Friends

8/10

Excellent

17 Jun 2025

Brent

Its more like an inn. No one at the front desk or to answer the phone.

Leisure Partner

4/10

Poor

02 Jun 2024

Lisa

The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.

10/10

Exceptional

08 Feb 2024

Anna

Really cute area. Gorgeous property. Very friendly staff. Thank you!

Leisure Family

10/10

Exceptional

03 Feb 2024

Alice

Lots of TLC from pre check in call to problem solving after we arrived. Our problem. Management was superb. Efficient and kind.

Leisure Family

10/10

Exceptional

10 Jan 2024

Enrique

Actually we did not stay at the Whitlock, but at a sister hotel, as there were problems at the Whitlock. We stayed at The CONSTANCE. The hotel is lovely, the staff wonderful, particularly Laura, some Colombian mena and women, and Jeff. It is a beautifully maintained conservation building, and the athmosphere is charming

Leisure Family

10/10

Exceptional

26 Dec 2023

Carlson

Great

10/10

Exceptional

25 Oct 2023

Melissa

Great place! I would stay again!

Friends_and_family Family

8/10

Excellent

22 Oct 2023

Danielle

Whitlock is great for its location. Unfortunately, on a Sunday, the bar and dining was closed. No cable TV for live airing. Room was clean. Staff ver friendly.

Leisure Partner

8/10

Excellent

13 Oct 2023

Erich

Charming setting and building. Strangely empty bar often with no staff available, and fire pit was lit some days/times and not others. No real cream for coffee, just Coffee Mate, in the morning. Continental breakfast is at the Constance but there is room in bar at Whitlock for pastries at least. We were happy with the room itself.

Leisure Partner

10/10

Exceptional

11 Oct 2023

Nancy

I could definitely spend a few days here. It is lovely and the Whitney is spectacularly quaint.

8/10

Excellent

10 Oct 2023

Verified traveler

Great stay. Charming hotel.

We enjoyed our stay at The Whitlock. The hotel is very charming with a gorgeous patio which we enjoyed during the day and in the evening. Our room was beautiful and very tastefully decorated. They have clearly listened to customer feedback and addressed various issues that people have brought up in past reviews (there's a place to store toiletries in the bathroom above the sink, a place to hang clothes, and in-room temperature control). The bed and pillows were comfortable. Everything was very clean. The shower was a good size. Customer service was great. Check-in was easy. The walls are thin so you may want ear plugs if you're a light sleeper. There's also no breakfast, although they do serve coffee and tea in the morning. They used to have a restaurant on-site, but unfortunately, it's no longer operational, although it sounds like this is temporary and there are other places to eat within walking distance (there is also a proper bar on-site where they mix drinks). The location was perfect. A block away from the main strip. It was very safe walking around with no major roads to cross to get to the restaurants and cafes. Parking was free and easy to access. Overall, a great stay.

Partner

10/10

Exceptional

07 Oct 2023

Anne S

We loved it. The restaurant is now closed but the bar was good.

Leisure Partner

10/10

Exceptional

01 Oct 2023

Gregg

Always a great place to stay and the location is excellent!

Leisure Partner

10/10

Exceptional

03 Sep 2023

James

Weekend in the heart of the Berkshires

Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.

Partner

4/10

Poor

27 Aug 2023

christina

I was very disappointed at my stay at the Whitlock. First off you have to check in at a sister hotel down the street. No one was there when we arrived we had to wait 20 minutes just for someone to check us in. With the shower door shut the water from the shower got all over the bathroom floor. No matter how we adjusted the thermostat the room was freezing. The room was not thoroughly cleaned because I found about 6 dead bugs on the floor just under the bed. We only saw one young woman working there the whole weekend (she was lovely) but most of the time there was no one there it felt like the hotel was running itself. For the amount of money this is a bad experience. The only positive is the location.

Leisure

6/10

Pleasant

23 Aug 2023

Brian

Check-in at another facility: Unique!
Food service: Non-existent. Ergo, not a hotel, barely a motel.

Leisure Self

4/10

Poor

21 Aug 2023

Verified traveler

Bedroom was comfortable. The shower was hazardous - slippery floor, nothing to hold on to, nowhere to put things. There was nothing about what to do in case of fire - I thought that was required. Our room was down a long, narrow hall and the stairs down were wooden.

Partner

6/10

Pleasant

21 Aug 2023

Charles

A bit disappointing

The premises were lovely overall and the location great, but the accommodations were not what we expected for the price. There was no closet or place to hang clothes. There was only one chair and no desk. Coffee was not available in the room. There was no complimentary continental breakfast as promised in their literature.

Partner

10/10

Exceptional

07 Aug 2023

April

The property was beautiful, and the staff was wonderful and friendly. You are in the heart on Lenox with walking ability to shops and restaurants. Less then two miles to Tanglewood which was why we we’re traveling. It was perfect.

Leisure Family_with_children

8/10

Excellent

07 Aug 2023

Pushkala

There was one young man. I think his name was Jeff who was really helpful in suggesting eating places and recommending a particular scenic route. The young lady who checked us in could have been more welcoming.

10/10

Exceptional

17 Jul 2023

Ryan

Beautiful place.

Business_and_leisure Family

6/10

Pleasant

12 Jul 2023

Carl

Great location near downtown. But the rooms are bit depressing with their spartan furnishings (not even a coffee maker) and cracked paint. The walls are so thin can hear next room conversation. The public \"lounge\" is similarly dark and uninviting--no surprise that nobody ever goes in.

Leisure

6/10

Pleasant

24 Jun 2023

Verified traveler

Dusty fan

The exhaust fan in the bathroom was full of dust and fuzzies which kept falling onto the floor. The room was also pretty small. Sheets were clean, though

Partner

6/10

Pleasant

24 Jun 2023

Christina

Look elsewhere if you want a good night’s sleep

The bar, restaurant, sitting area, and outside dining areas are fabulous. The lobby is a tiny little room and, when you enter, the desk clerk’s back is to you. No more than three people can fit in there at a time, and that is crowded. The bathrooms, walls, and ceilings look to be recently painted, which makes the old carpeting that’s still on the floor in the hallways and bedrooms look even more worn. The worst part was that you can hear every, and I do mean every single sound, from the rooms beside you.

Partner

6/10

Pleasant

11 Jun 2023

Ray

The building was in a excellent location.
Staff was very pleasant. Room was clean and inviting. Our room was right above the kitchen, our room was loud because of the kitchen on a Saturday night.
The paver sidewalks on the town street had lots of broken pavers. On our walk to our restaurant for dinner my fiancée
Lost her footing on a broken paver and banged up her knee..
She is okay and could have been a whole lot worse..

Leisure

8/10

Excellent

11 Jun 2023

Laura V.

I enjoyed my stay at your lovely Inn. The location is perfect for exploring all of Berkshire County.

8/10

Excellent

29 May 2023

Natasha

Good but odd

Its location was good since it was close to a lot of dining options. The locals are quite friendly. It was a little odd having to check in at a different location and then go to this hotel. It was also a little odd having a keyhole that you could look into the hallway and vice versa. The wifi is very spotty so watching a show is a little frustrating. The rooms are tight but clean. It was a nice stay if you’re there for a short period.

Partner

10/10

Exceptional

10 May 2023

Susan

Beautiful setting!

Leisure Self

8/10

Excellent

07 May 2023

Wanda

Unique charm & character. Ideal location. Friendly helpful staff
Better than expected breakfast

Leisure Self

10/10

Exceptional

06 May 2023

Leah

We stayed one night. Owners were very accommodating. Communication was excellent via texting. Beds comfortable.

Leisure Family

6/10

Pleasant

02 May 2023

Daniel

Room was sufficient for the price, nothing fancy. We had trouble with regulating room temperature. It was very cold when we walked in and after talking to the property manager, the radiators turned on. However, they never turned off and there was no thermostat in the room. During the night we needed to open windows and turn on the AC to be able to sleep. Not a good night of sleep.

Leisure Family

10/10

Exceptional

29 Apr 2023

lisa

Loved the location.

Leisure Partner

10/10

Exceptional

24 Apr 2023

Jane

Very friendly, thoughtful staff, amazingly quiet, yet in the heart of historic Lenox, Massachusetts.
Only observation was heaved tree roots in entry walkway may cause a fall.

8/10

Excellent

17 Apr 2023

Edith

Yes

Leisure Partner

4/10

Poor

20 Feb 2023

Verified traveler

Disappointing

This hotel is a bit weird in that it doesn’t really feel much like a hotel. There’s no reception (there’s 1 person that sits in a room), there’s no room service, no fridge, rooms feel very old and dated, continental breakfast is in another hotel so you have to walk over for it. Just bizarre all around. The only positive was that it’s in town and walking distance from everything but not worth the money.

Partner

8/10

Excellent

19 Feb 2023

Robert

Overall pleasing stay. One negative is coming back to the hotel for the night on Saturday night and could not find a parking spot. People going to the restaurant or neighboring restaurants park in this lot. There needs to be a hotel visitor lot. This wasted a ton of time, we were waiting for a spot for 1.5 hours.

Leisure Partner

10/10

Exceptional

28 Jan 2023

Corinne

Was great loved our stay!

Leisure Partner

10/10

Exceptional

09 Jan 2023

Joslyn

Ski Weekend

Lovely hotel food was delicious

Friends_and_family Family

8/10

Excellent

26 Dec 2022

Karen

Very loud at 0200! Could hear people talking. Toilet did not flush well, no water pressure. TV should be included in price and not have to “sign in” to watch it. Love the old charm but needs modern updates on function.

Leisure Partner