Le Franschhoek Hotel & Spa

South Africa , W. Cape-Cape Town-Garden Route
FRANSCHHOEK, Minor Road, 16
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75 reviews shown

6/10

Pleasant

22 Feb 2026

Gary

Room was dated, could not stand at the toilet in room 20 as ceiling so low and no shampoo or other toiletries provided

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Imogen

Staff were incredibly friendly and helpful, the breakfast was delicious and the outside of the hotel is also really beautiful. Unfortunately the rooms themselves need to be improved, in ours the carpet and bedding were both stained, and our bathroom drains smelled horrible and were pretty blocked.

Partner

10/10

Exceptional

30 Dec 2025

Emily

Lovely staff, great pool.

10/10

Exceptional

23 Nov 2025

joanne

Everything was excellent at the hotel from the food, to the facilities and the staff

The hotel driver was really knowledgable- giving plenty of recommendations for restaurants and tips on the area
We would definitely choose to stay here again having previously stayed at other hotels

10/10

Exceptional

16 Nov 2025

Katelyn

We had a fantastic stay at this gorgeous resort- staff was very helpful, shuttle service is great, and also had a wonderful experience with in room child care service. Thank you for everything!

10/10

Exceptional

22 May 2025

Jerrod

Awesome hotel!!

We love this hotel! They make us feel very welcome, even with our 3 kids. The breakfast is amazing too!

Friends_and_family Family

10/10

Exceptional

18 Feb 2025

David

This hotel is a fantastic base for a visit to the wine region. The hotel is a short drive from Franschhoek with the hotel providing an excellent shuttle bus service.
The staff could not be any more friendly or obliging if they tried and we really felt at home here.
The only gripe is that the pool beds are not that comfortable but otherwise this a hotel I would highly recommend and will definitely stay there again.

Leisure Friends

10/10

Exceptional

04 Feb 2025

Lisa

Stunning. Staff couldn’t do enough to help us after a terrible booking experience at another hotel via Expedia. They were so welcoming. The pool is stunning and the breakfast beautiful

Leisure Partner

10/10

Exceptional

28 Jan 2025

Marie

Our stay was just what we needed. Relaxing and peaceful

Partner

10/10

Exceptional

26 Jan 2025

michael

Wonderful staff. They deserve a big pay increase .!
I am sure all guests would feel much happier and pay a little extra if the hotel advertised it had a pay policy of paying the staff on the lowest incomes 50% more than the normal rate.

Partner

10/10

Exceptional

16 Jan 2025

Maryann

Best Hotel in Franshoek

Always a pleasure a real gem of a place with great staff and peaceful

Friends_and_family Family

4/10

Poor

13 Jan 2025

Perseverence

Terrible 4 star place

The hotel requires renovation the bathroom door need to be replaced

Partner

10/10

Exceptional

26 Dec 2024

Moripe

Love love

Truly amazing stay. The breakfast option were great. Loved the location of the place, could easily have dinner/lunch in town

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Alexandra

We had a beautiful suite with everything we needed and the hotel provides a free shuttle to anywhere you like in Franschhoek. This includes the wine tram and restaurants nearby.

10/10

Exceptional

26 Sep 2024

Jerrod

Wow!'

Amazing stay and great service!

Friends_and_family Family

8/10

Excellent

23 Apr 2024

Alix

Spectacular breakfast made up for the cold shower

Having stayed here in the past we were familiar with this beautiful property, its picturesque location and range of amenities so we chose to stay here again.
Unfortunately there was no hot water when we tried to shower before bed and due to the location of the geyser (in the upstairs unit) it couldn’t be sorted until the morning. We were offered a room in the main hotel, but as it was late and we’d unpacked all our luggage so we opted to have a cold shower instead. The hotel graciously comped the meal of our friends who joined us for breakfast to make up for the inconvenience.

Partner

6/10

Pleasant

13 Feb 2024

Jill

Communication issues

Having emailed the hotel prior to our arrival specifically asking for a one bedroom villa but not a ground floor one and definitely not Nos 72 or 73. We arrived and we’re booked into 73 ground floor villa. Told could not change as fully booked despite 4 being available on their website.
The villa we eventually stayed in was ok but a little tired.

Partner

8/10

Excellent

05 Feb 2024

Gina

Quaint stay in the wine country…

Beautiful property. Gardens were the best feature. Needs some updating. Loved the staff. Good food. Tennis court and jacuzzi needed updating. No yoga or pilates classes. Load shedding is real, interruption of power. Bring electrical adapters

Friends_and_family Family

10/10

Exceptional

27 Jan 2024

Natalie

Brilliant hotel!

Leisure Friends

6/10

Pleasant

25 Jan 2024

Linton

Sadly, a hotel that’s past its best.

We stayed here last year and thought we’d give it another try this year (we felt it was very average last time) and sadly this time we were disappointed all round. The reception we received on arrival was indifferent as was our check-out, not even a, “How was your stay”, or “Where are you off to next”. Our room was tatty (extractor fan missing in bathroom, carpet loose at edges and decor generally chipped). Other guests who were there and had been going for years also had the same comments.
We won’t be returning as there’s plenty of quality accommodation in Franschhoek where they welcome and treat guest as individuals rather than just another room filled with a fee.

Partner

10/10

Exceptional

24 Jan 2024

Louise

Excellent hotel in Franschoek, really good value,

Excellent hotel in Franschoek, really good value, super breakfast & lovely rooms.

Friends_and_family Family

6/10

Pleasant

14 Jan 2024

Verified traveler

Forgotten item- stolen

I would have given this hotel 5 stars. We loved it and the staff were wonderful. My mistake was leaving an expensive item
behind in the room. I have contacted the hotel and while assured they would respond they haven’t. Sadly this has tarnished the experiences.

Partner

2/10

Poor

09 Dec 2023

Christophe

The management of this hotel is absolutely inadequate for an hotel of this standing

Business

8/10

Excellent

09 Sep 2023

pam

Beautiful location with Villa accommodation. Short distance to centre and to meet Tram for wine exploration.
Reception organized a driver to take us to vineyards of our choice as we only had an afternoon to explore them. Went above and beyond.
Thank you.

Leisure Partner

10/10

Exceptional

04 May 2023

Sarel

Everything was amazing! Every single thing.

Leisure Family

10/10

Exceptional

09 Feb 2023

Jill

Above expectations. Most enjoyable and relaxed

An excellent Hotel that exceeded our expectations. Very quiet and peaceful with very pleasant and cheerful staff.
Website was not helpful as to find the restaurant menus it was easier to go to them. Swimming pool seemed a bit small for such a large hotel. For some guests it may be a bit far from the village centre.
Already looking forward to returning next year.

Partner

8/10

Excellent

23 Nov 2022

jeremy

Basically very good.
A gorgeous location.
But smelly drains

Partner

10/10

Exceptional

07 Mar 2022

Sneha

Beautiful property and amazing service

Business_and_leisure Self

10/10

Exceptional

06 Mar 2022

Christopher

Top notch hotel

One of the nicest hotels we have stayed at

Partner

10/10

Exceptional

19 Jun 2021

Sielan

Best hotel

Excellent! The accommodations was excellent, beautiful view of the mountains.
The staff, starting from the reception to housekeeping went above to ensure COVID safety and ensure we had everything we needed in our room.

I would definitely recommend this place if you are looking for a quiet and save place to visit during the pandemic.

Partner

6/10

Pleasant

30 Dec 2020

Verified traveler

Lovely views. Well maintained facilities. Service however during our stay was rather poor - especially in the bar/barista area. Staff morale was low and this could be felt in their demeanour and service levels

Friends_and_family Family

10/10

Exceptional

27 Nov 2020

Sanjith

France in SA, Le Franschhoek is the place to be!

The hotel is situated at the foot of the mountain and from a location point of view gives you the best views one can find in the area. The staff are about the friendliest you can get and the General Manager is hands on with his teams he manages as this property is large and has many areas to take care of and ensure guests are satisfied with their overall experience like the pool area, the gardens which is well maintained and has themes flowing from one to the other. To keep it in this shape one requires an eye for attention to detail and on the ball remedy. The dining and bar area is well staffed and trained with pleasant people to take care of your needs. I will definitely recommend and be back to experience this place with my family. A stone throw from the main town as well but more importantly away from the hustle and bustle.

Business

8/10

Excellent

06 Mar 2020

Verified traveler

Staff somewhat 'dozy. Lovely hotel and site.

We found it strange that the lovely pool had no toilet facilities or changing room!

Leisure Partner

6/10

Pleasant

15 Feb 2020

Verified traveler

Hotel in lovely setting but needs updating . Bathrooms in need of refurbishment and air con not working properly. Pool needs heating .

Family_with_children

8/10

Excellent

26 Nov 2019

Verified traveler

Fantastic location at the head of the Franschhoek valley. The villas are in need of some urgent maintenance. They are starting to feel very tired.

Leisure

10/10

Exceptional

21 Oct 2019

Verified traveler

Beautiful hotel. We booked a villa and loved it. Staff were very helpful

Leisure

10/10

Exceptional

22 Sep 2019

Verified traveler

Amazing property with a chargeable service into town (approx 10 mins) if you choose not to drive. This spa was amazing and our massages were great to finish our hectic trip across eastern and western cape. The spa and hotel is sheer class it’s gardens and views are stunning . Every room seems to have a beautiful view of some sort, we had fab gardens out of the right window and a view of the side gardens fountain and main lodge from the front. When you turned out towards the car all we saw were gardens fields and mountains it was great. Staff were very good but we were a little disappointed at breakfast. Lots of staff around and we were greeted very nicely but no one came to see if we needed more tea or coffee, we had to order eggs but they came overdone and then there was no bacon at the station , when my husband asked he was told it was still being cooked hence eggs were cold. I think topping up of the hot food could be better and staff standing talking when guests are left without drinks was possibly the worse attention to detail at breakfast we had received throughout our two weeks. Saying that the place it’s self was amazing and other areas exceeded our expectations hence without hesitation we would return. If you go please book int the Foliage restaurant in town it’s amazing food service and a great experience as you watch your food being cooked by great chefs. Vegan and vegetarian options are unique too . It’s possibly the best food I have ever tasted.

Leisure Partner

10/10

Exceptional

22 Aug 2019

Andrea

Beautiful Franschhoek retreat

Lovely hotel with beautiful gardens and amazing views of the mountains, from the welcome bubbles to the excellent breakfast, we had a fabulous stay. Service all round was really exceptional!

Family

6/10

Pleasant

14 Aug 2019

Verified traveler

Beautiful setting, brilliant staff

Absolutely beautiful setting!! The staff was very welcoming and the reception was personal and warm. The facilities are slightly dated and have seen fair wear and tear, nothing a little TLC and an update won't solve. The breakfast was lovely with the dining area enjoying one of the most exquisite views of the valley.

Family

10/10

Exceptional

15 Jul 2019

Verified traveler

Home away from home!

Fantastic stay over the weekend the staff from security to reception ladies dining staff and maintenance staff were all exceptionally friendly and helpful. Will most definitely come back for a relaxing weekend 👍👍👍

Partner

10/10

Exceptional

30 Jun 2019

Prelene

Luxury and comfort

The hotel and grounds were amazing, clean and very hospitable. We really enjoyed our stay

Family

10/10

Exceptional

25 Apr 2019

Kevin

Brothers wine tasting get away

Beautiful Hotel. I didnt avail of the Spa facilities so I cannot comment re: such. Hotel itself is stunning, good breakfast, nice clean pool with hot tub nearby. Stunning views at rear of property.

Family

10/10

Exceptional

14 Apr 2019

Andrew

Excellent

Family

8/10

Excellent

08 Apr 2019

Mukesh

Le Franschhoek weekend getaway

The hotel and stay was very good. We had a slight disturbance as on our balcony there were 4 external parts of air conditioners which was quite loud when guests had their units on. Other than that it was wonderul

Partner

10/10

Exceptional

04 Feb 2019

Coxy

A really nice room with a spacious balcony. The pool area is lovely and clean and not too busy (we were there late Jan). Food was nice and the hotel shuttle was reasonably priced. Staff friendly and cant do enough for you. Would have loved to stay more nights!

8/10

Excellent

03 Feb 2019

Verified traveler

This is a beautiful hotel in a gorgeous location. We enjoyed our stay . The only downsides - the pool area is too small for the number of guests, on occasion; and some areas , including our bedroom, are looking tired and in need of a refresh .

2/10

Poor

01 Dec 2018

Verified traveler

Its underwhelming and bathrooms need renovating. There was a powercut and no hot water on one day

10/10

Exceptional

12 Nov 2018

Patrick

Amazing.

It is just amazing.

Partner

6/10

Pleasant

04 Feb 2018

Elspeth

Great facilities but disorganized

Beautiful hotel and facilities but they had a lot of problems with service (e.g. Overbooked the hotel and left guests waiting to check in before moving them to another hotel, didn't reset breakfast tables until none were useable, couldn't handle basic bill splitting etc...)

Family

8/10

Excellent

28 Jul 2017

Verified traveler

Beautiful surroundings, cosy and elegant hotel, top breakfast, spa great bonus

Family

8/10

Excellent

24 Jul 2017

Daniel

Franchhoek weekend

Good breakfast. Big rooms. Staircase carpets need to be replaced or cleaned. Reception was friendly and effective. Bar service however very slow and not on standard .

Family

10/10

Exceptional

17 May 2017

Verified traveler

lovely ambience

Great staff do everything they can to make you feel special

8/10

Excellent

18 Feb 2017

JuliaB

Lovely hotel on a hill above Franshoek

Room & breakfast wonderful but expensive. Nice pool area. Check in staff very absent minded - didn't give us a key or the wifi code, we were very travel weary & just assumed the bell hop had the key!
But after this hiccup all was lovely.
There are lots of stairs & the lift doesn't take you to all levels so beware if mobility is an issue.

10/10

Exceptional

18 Jan 2017

Erin

Lovely hotel!

We had a nice stay at this hotel. We stayed in a Vineyard Suite overlooking the, you guessed it, vineyard. Overall a great experience - the shuttle driver was great (free into town 2x per day, otherwise pay as you need it), the pool was clean and staffed, lunch on the veranda was good, the grounds were impeccable, front desk staff was good in helping us plan a hike and make dinner reservations. Only feedback is that the wifi didn't consistently reach our room and that the shower was sort of dark with the bathroom lights on the other side of the bathroom. Minor stuff in the grand scheme.

8/10

Excellent

14 Jan 2017

Bev

Great hotel in a lovely setting

This is a great hotel, the views are outstanding I would recommend it. However, the only thing lets it down is the food. The fine dining is not brilliant and the bar area is not really comfortable to eat food. ie. table too low. I think they could use the breakfast area more when the outside area is not available or too busy.

8/10

Excellent

04 Jan 2017

oscar

Good

Family

8/10

Excellent

11 Jul 2016

Lizl

Staff was very friendly and welcoming. Really enjoyed our stay. I would have liked to have ie. a sherry in the room in the winter as it's so cold. The rooms are very comfortable and a nice space to also relax and not necessarily go out. Can happily recommend this hotel to anyone.

Partner

8/10

Excellent

20 Jun 2016

Mmathabo

I am a light sleeper and was constantly woken up by outside noises of cars driving past and general noise. This made me a little grumpy :(

The hotel staff were very helpful and the breakfast was very delicious.

Partner

8/10

Excellent

16 Apr 2016

shuggie

Stay spoils by noisy corporate function

Great hotel in beautiful setting. However experience ruined by noisy corporate function ion second day. Still noisy at 3am. Also gave rise to our booking for main dining room being rescinded when we appeared for dinner and us moved to informal outdoor patio restaurant .

Partner

10/10

Exceptional

10 Apr 2016

evelyn

Lovely experience ! This will be a highlight!

We were greeted in the lobby with glasses of sparkling wine . The service was incredible & their breakfast buffet was like a Sunday brunch every day .

Family

10/10

Exceptional

06 Apr 2016

Nicolette

Perfect Getaway

Received a warm welcome!!Greeted with champers and soft jazz in the room!Excellent service!The hotel room was perfect,the ambience...spacious.....crisp linen...underfloor heating.....absolutely friendly staff!The view was absolutely beautiful and the food Devine!Definitely going back!What a beautiful town....pure relaxation......thank you!❤️

Partner

10/10

Exceptional

23 Mar 2016

Courtney

Loved the hotel- nestled amongst the mountains.
Perfect place to relax and enjoy yourself.
Hotel and its staff gave a warmth of home away from home feeling with all your needs taken care of.

Family

4/10

Poor

16 Mar 2016

Elna

Bad

Took very long to clean room on the 2nd day. Had to wait until after 2pm, had a wedding at 4pm. No towels in room, had to phone, never arrived. Had to prepare for wedding without towels. Mould in shower.

Partner

8/10

Excellent

12 Mar 2016

Ana

Meh!

The hotel is a few km from the city. It is a huge construction, we thought the hotel was smaller.

We selected the family room and we were quite disappointed, they are certainly unsuitable for babies. The rooms are far too small for a family, they have a double bed on the bottom floor and two singles on the top floor, but this floor is just a mezzanine (ridiculously small, there are no wardrobes!) and there is little room for the luggage anywhere. There is air conditioning but the fresh air does not reach the top floor. There is also no curtains for the window upstairs and lots of unwanted light enter the room at 6am. The rooms do not have any internet connection unless you pay a fortune for the service (wifi only available at the main building).

The restaurant was actually quite nice and so was the breakfast. We really liked the spa.

The service was quite terrible, staff disappeared on us many times after having ordered and we had to chase them for everything, they kept us waiting many times and they ended up forgetting our orders. Although quite disastrous, the staff generally was very friendly, and they helped us when we had queries with our room.

Would we come back? Most likely not, the city was very small and does not have so many interesting places to visit. Stellenbosch was far more beautiful and enriching!

Family

8/10

Excellent

09 Mar 2016

Katharine

Camelot rude and unproffesional

Hotel was good but camelot spa bought it down. They messed up my time so cut my massage and treatment as if it was my fault and i sent them my email i received with the time they gave me and they admitted they were wrong but no apology and i left with half done treatments and very irratated!!!

10/10

Exceptional

21 Feb 2016

Christine

Very pleasant and relaxing stay

We had a lovely stay. Room was nice, view was lovely. Food at Dish Restaurant was also nice. There is room for improvement though: rug at entrance is very worn and looks dirty, the staff didn't come to the pool to serve guests and the curtains in our room did not close completely to shut out the light. Breakfast was disappointing; the bacon was cold, our table wasn't set properly and the salt shaker was empty.

Partner

4/10

Poor

11 Jan 2016

David

The hotel is beautiful but it let down by their staff who are extremely unhelpful.

Partner

8/10

Excellent

23 Nov 2015

A lovely hotel

A very comfortable and friendly hotel only 5 minutes from the centre of Franschhoek.

8/10

Excellent

23 Oct 2015

Graham

Mountainous scenery.Wonderful.\n

Enjoyed the stay.Service in restaurant at breakfast was not good.

10/10

Exceptional

12 Oct 2015

Paul

Great hotel in a stunning location. Spacious room that was very well equipped. The hotel is a couple of miles outside Franschhoek so you'll need to use the hotel's shuttle service if you want to sample the local wine. There is a charge for the shuttle. We would definitely return the this hotel

Partner

8/10

Excellent

18 Sep 2015

Verified traveler

I expected more from the hotel. The bathroom wasn't a pleasure - sloped room, bump your head when you climb out of the bath...wood swollen next to bath, looks like it needs a bit of a refurb.

Partner

8/10

Excellent

14 Aug 2015

nawhal

Beautiful views

They should have a look at catering for halaal and kosher as well. Other than that is was enjoyable we had a great time.Beautiful scenery.

Partner

8/10

Excellent

01 Jul 2015

Terry and Kevin

Beware Special Deals

We booked a special deal and perhaps that is why we got the upstairs bedroom in the main Hotel - It was comfortable but very noisy. Alas the Spa was fully booked so didn't' get to experience it. Hotel is lovely, could do with some pictures on the walls in the dining area and more waiters as the breakfast service was very slow. Over all a very pleasant experience. Beautifully located.

Partner

10/10

Exceptional

03 Jun 2015

Vassa

Awesome place.

This was a relaxation weekend away for myself and my wife, staying at the Le Franschhoek Hotel and Spa was most relaxing, the staff were extremely friendly and helpful. The rooms were very clean and we were greeted to a host of complimentary items in the room, beer, wine, chips and juice which was very refreshing to have. The breakfast dining was of very high quality, we made use of the Camelot Spa and was also treated to a great massage with friendly staff.I will definitely be returning here for another stint of relaxation.

Partner

10/10

Exceptional

06 May 2015

Lizl

Excellent hotel in an excellent location.

This is a great hotel in a great location. The staff are extremely friendly, helpful and accommodating. From the moment we stepped into the hotel lobby we were greeted with smiles and friendliness.

The rooms have an awesome view and is quiet and serene. Definitely a recommended stay.

Partner