Kervansaray Thermal Hotel Convention Center & Spa

2/10

Poor

28 Oct 2024

halil ibrahim

CLOSED HOTEL

We reserved 5 star Kervansaray otel in Bursa. when we arrived there, we got suprised beacuse hotel has been closed for more than 6 months. I Tried to call your call center but the computer said to me that we could not speak to the call center until Monday.
Than we chatted someone from your website than they called us . but if we don t speak English we could not communicate with someone. After more than 1 hour talking they sent us another otel but it was 4 star hotel. We chose Kervansaray just for swimming and SPA with our children but the new hotel has no swimming pool So our trip did not achieve its goal. I can write more bad things but I think it is enough we were 2 family with our children and turned back just taking a small trip

Friends_and_family Family

8/10

Excellent

09 Aug 2023

Esra

I was very happy with reception and pool service staff but there's a problem in the kitchen all my food which I ordered came wrong.

Business_and_leisure Family_with_children

10/10

Exceptional

10 Jul 2023

Lutfi

Price

Self

8/10

Excellent

05 Jun 2023

Verified traveler

Confortable.

Self

10/10

Exceptional

06 Aug 2022

Mohammed

Nice Choice

I use this hotel for a single night stay, and it was fine.

Friends_and_family Family

4/10

Poor

26 Feb 2022

Funda

It's very old hotel with stinking bathrooms. They have said there will be a renovation in June so j suggest everyone to chose a different hotel in the area until then. Definitely not worth for what we have paid. Staff is not trained for a 5 stars hotel.Such a shame.

Leisure Family_with_children

4/10

Poor

16 Dec 2021

HARUN

Üzgünüm ama bir otel kendini hiç mi yenilemez

Partner

8/10

Excellent

02 Mar 2020

Yunus emre

Hamam was nice, historical place.

Partner

8/10

Excellent

16 Dec 2019

Mohamed

The hotel carpet need to renew.
Whenever you request coffee after dinner at the hotel they inform you that it is a gift \"Ikram\" when you sign the bill, this is just to take tips, then at the time of check out you discover that nothing was free.

Business Family

6/10

Pleasant

21 Aug 2019

Verified traveler

Hotel with maximum revenue & minimum investment

we only stayed for baths. A typical Bursa tourist resort is built on maximum revenue with minimum investment. Turkish bath, in-house services have not been renovated for years. Still the same. Even the seats at the entrance of the hotel were old and skinned. Although it was a eid mubarak holiday season there was only 1 person in related for hamam massage and cleaning and there was a minimum waiting time of 8 people at the least busy hour. I'll never stay again. Guests from outside can use the bath in the same way and at the same prices. Therefore, being a customer of the hotel there is no plus for the baths.

Partner

2/10

Poor

23 Jan 2019

Verified traveler

Spa is good. Breakfast is poor. Beds and pillows are terrible.

8/10

Excellent

01 Nov 2017

Farouk k

Not bad

Good

Family

8/10

Excellent

23 Aug 2017

Verified traveler

Hotel with Turkish Bath

The hotel is nice and the staff were very friendly...

But the hotel needs renovation, facilities should be renewed and the breakfast menu and quality should be reviewed...

2/10

Poor

26 May 2017

Halit

Don't be fooled by pictures, like I was!!!!

Room was very dark, they use low wattage bulbs to save money. Poor Wi-Fi, consistently have to keep signing in.My room overlooked a large wall and I asked to be moved and they said they were full, but then a family came and they were able to move them. The hallway carpets are coming loose causing them to become uneven (almost 2 inches elevated) which resulted in my almost falling.Fabric slippers supplied for the turkish baths resulting in my falling, and the employees said I was not the first to fall. Hotels.com sign at the front desk touting as 4 star, this is not correct. This is a poorly maintained facility and I will never return.

6/10

Pleasant

24 May 2017

Verified traveler

Expensive for what it is

The hotel is old and needs a major renovation, until that it is overpriced and does not deserve a 5 star rating.
They give a free tickets for Turkish bath which is a nice thing, but the hotel location is far from the mail tourist locations in Bursa.

Partner

6/10

Pleasant

12 May 2017

Verified traveler

Needs overall renovation..

Definetly not 5 starmore like 3. It was dirty overall.

10/10

Exceptional

12 May 2017

Verified traveler

most beautiful 700 year turkish bath

enjoyed the 700 years old Turkish bath excellent location and services

4/10

Poor

17 Mar 2017

Verified traveler

Not close to too many attractions

Booked 2 nights, had to leave after one. Hotel is old and it shows rooms are small and beds uncomfortable. Showers are moldy. Breakfast Buffett not included, expensive for what is offered. Staff non friendly

6/10

Pleasant

20 Aug 2016

Kafkas

Central location.

Slow wi-fi, very poor breakfast, worn out building, 3 star standards..

8/10

Excellent

28 Jul 2016

Parviz

We enjoyed Turkish hammam, it is like old time, they usually have nice breakfast.

Partner

10/10

Exceptional

02 Jul 2016

Brownie

Hotel with Turkish Bath included!!! Awesome!

It was a great experience. The hotel has a Turkish bath, an indoor and outdoor pool, a fitness center, and restaurants. What else could you want?

4/10

Poor

02 Jun 2016

Verified traveler

Not a 5 star for sure

The front desk Ahmed was not that helpful neither was friendly. Although we have not checked in until late around 7pm. He was rather rude & didn't even give us all the information. Very little staff who can speak English. The hotel was in great location & nicely done, but very old & dated. The bathroom was a wreck & the bedroom was so old & the bed was uncomfortable. It might be once a 5 stars, but not any longer. It should only be 3 stars

Family

8/10

Excellent

19 Apr 2016

Kurt

GREAT HISTORICALTURK HAMAM BATH SPA HOTEL

GreAT STAY SUPERB bREAk FAST BUFFET MANY OTHER WELL KNOWN CORPORATE WORLD CHAIN HOTELS CANT BET THIS HOTELS bUFFET BREAKFAST AMAZIN !!

2/10

Poor

08 Mar 2016

Darren

Terrible hotel

It was terrible. We paid for 5 nights on hotels.com. We had to move out after 2 nights and move into another hotel even though we could not get our money back from hotels.com. Hotel for 4/5 star was disgusting. Hotel is dirty and very poorly maintained.

6/10

Pleasant

30 Jan 2016

Verified traveler

With that price I would get better service

Hotel doesn't deserved 5 star
It's need better breakfast

8/10

Excellent

10 Nov 2015

Jamshed A.

Very Relaxing Break

We had a very relaxing weekend at this hotel. We specially enjoyed the included Turkish Thermal Bath after a long day of walking and sightseeing. The downside to this hotel is that it is away from city center but you can catch a bus from front of the hotel or a cab. Very inexpensive.

Partner

2/10

Poor

25 Jul 2015

Mohammad

I can rated 3 star maximum

Bad A/C,no top shower, no tissue, not clean and in general the hotel very hot all cvicinity

8/10

Excellent

24 Jun 2015

Samer

no comments

was nice , no any comments

Family

10/10

Exceptional

12 Jun 2015

Mehmet Ali

Nice staying...

Though we didn't choose this hotel for it's thermal water but it's closeness to everywhere in Bursa, we didn't want to pass the chance to use this facility and it was nice I can say. Foam massage was nice and relaxing too. Apart from that, staff was helping and experienced, room service was fast, room was clean and neat. We did not have dinner in the hotel, but breakfast was nice. Bottom line: My wife and I enjoyed our vacation and didn't confront even with one trouble in this qualified Hotel.

2/10

Poor

10 Jan 2015

zafer

Everything was bad..

Bad service, dirty room, no towel in the room, unbelievable poor quality in spa for a 5 star hotel..

Family

10/10

Exceptional

04 Nov 2014

Verified traveler

Excellent hotel with good amenities

Found staff friendly and helpful, room service excellent. Enjoyed my stay.

10/10

Exceptional

26 Aug 2014

Verified traveler

Very good hotel.

They have good stuff. Good breakfast items.
Good facilities

4/10

Poor

11 Aug 2014

Verified traveler

This hotel it can be a 5 starrs it should be lese

No comment about this hotel sorry to say it was a bad experience

10/10

Exceptional

19 Jun 2014

Eric

Beautiful hammam

I realy loved my stay in Bursa. I came see what is the real tukish bath in the famoust city for that. I spent 2,5 hours in the beautifull marble hammam of the hotel. super clean accordings to my swiss criteria.
A building of 700 years of bath tradition was a pleasure.

To do!!

10/10

Exceptional

10 Jun 2014

Alexander

Nice SPA HOTEL and great HAMAM Bath

Good SPA hotel with great HAMAM Bath. Very nice relaxing atmosphere, outdoor and indoor pools. Friendly for motorbikers :)

6/10

Pleasant

14 Sep 2023

Verified traveler

Kervansaray Termal Otel Bursa

Otel çok eskiydi banyodaki küvet tıkalıydı hep su birikti ve pdadaki mini bar açılmıyordu ayrıca ara ara özellikle gece pis bir koku geliyordu odaya çok rahatsız ediciydi bunlara ek olarakta kahvaltı ilk gün açık büfeydi ama ikinci gün açık büfe kurulmadı

Friends_and_family Family

10/10

Exceptional

03 Sep 2023

Nigar

Sehr gut, jeder seit wieder. Sehr zu empfehlen. Ausser badewanne hat uns alles gefallen. Hamam und warmwasser swimmingpool war super.

Leisure Family

8/10

Excellent

24 Aug 2023

Mustafa

Huzurlu bir otel

Hamam bölümü ve termal havuz muhteşem otelin girişindeki bahçe ise vazgeçilmez bir keyif alanı

Business Family

4/10

Poor

10 Jul 2023

Verified traveler

Otelin genel alanları ve oda/banyo çok eskimiş. Odadaki klima çalışsa da soğutmuyordu. Tarihi hamamı güzel. Fiyat/fayda birlikte değerlendirilirse makul.

Business

8/10

Excellent

19 Mar 2023

Enes

Kadinlar hamami

Adı kervansaray olan ve su anda agirlikli arap yarimadasindan gelen misafirlere hizmet veren bir otelin termal kisminin karma oldugunu daha iyi anlatmalari gerekiyor. Hamamlari kadin erkek ayri yapmislar ancak Kadınlar hamamina giderken, erkeklerin termal dinlenme alanindan geciyorsunuz. Sagolsun o yabanci misafirler de kadinlara bakmaya pek yatkinlar. Otel bilgisinde 2 kapali 2 acik yuzme havuzu yaziyorsunuz kadin erkek ayri algisi yaratiyorsunuz ancak kadinlara ozel hamamin yolunu bile duzgun yapamamissiniz. Biraz da eski olmasindan baska bir sorun yok. Tesis guzel

Friends_and_family Family

2/10

Poor

29 Jan 2023

Ali Güvenç

Kötü bir oteli bize çok yüksek bir fiyata sattınız bu otel en fazla gecesi 1000-1500 tl eder kazıklandığımı düşünüyorum zaten spnra baktım sizden başka platformlarda otel daha ucuz bir daha hotels kullanmayacağım

Partner

4/10

Poor

28 Jan 2023

HAKAN

J’avais pris chambre vip, les lumières ne fonctionne pas.
La propreté est très décevante !!

Business Self

8/10

Excellent

31 Dec 2022

Ucan

Am abend zimmer sehr kalt

Leisure Family

4/10

Poor

12 Dec 2022

Verified traveler

Hamam gayet güzel fakat hafta içi gidin derim, hafta sonu kalabalık, otopark için ücret verdik. Oda temizliği vasat çok kötü ilk girişte oda değiştirdik. Sabah kahvaltısı güzel, biraz bakılması gerekiyor otele. Fakat sıcak suyu için dahi gidilir.

Friends_and_family Family

2/10

Poor

24 Nov 2022

BURAK

Hayal Kırıklığı

Termal ve yakın diye gittik. sular ılık akıyor. Resepsiyona ilettik. Ertesi gün de ılıktı. Termal otelde sıcak su yok. Hamam 22:00ye kadar dendiği için 21:00 de gittim. Hamam kapalı temizlik yapılıyor diye geri çevrildim. Tek kullanacağım günde kullanamadım. Fakat hamam çalışanları hariç bu durumdan kimsenin bilgisi yoktu. Resepsiyondakiler, havuz görevlileri de şaşırdı. Genel müdür sağolsun geldi, onun da bilgisi yokmuş. sıcak samimi bir yaklaşım sergiledi bize hak verdi ama hamam kullanamadım. Bence çalışanlar başına buyruk davranıp müşteriyi geri çeviriyor.

Friends_and_family Family

8/10

Excellent

08 Sep 2022

fahad

الخدمه ليست كالمطلوب

Partner

6/10

Pleasant

07 Sep 2022

Tufan

Leider war das Zimmer für 3 Personen zu klein.
sauber
Service soweit ok
viele Gäste - teilweise bisschen Massenabfertigung
Restaurant nicht so lecker
Bad und Hamam sauber

Friends_and_family Family

2/10

Poor

31 Dec 2021

Tuncay

ÇOOOK KÖTÜÜÜÜ

SÜİT ODA DA KONAKLADIM ÇOK ESKİ BİR OTEL ODALAR KOKUYOR HER YER ÇOK PİS PERSONEL ÇOK KÖTÜ BİR DAHA ASLA GİTMEM VERİLEN PARAYA YAZIK

Friends_and_family Family

2/10

Poor

17 Nov 2021

Ramazan

REZALET

REZALET

Partner

2/10

Poor

18 Oct 2021

VALERII

Отель не соответствует заявленным 5 звезд, звездность отсутствует вовсе. Номера в ужасном состоянии, завтраки тоже очень плохие с просроченными продуктами. При заезде с нас пытались взять больше денег, долго пришлось доказывать, что мы ничего не должны и все было уже оплачено. Хамам также не впечатлил вовсе. Не советуем к посещению данный отель

Friends_and_family Friends

8/10

Excellent

02 Mar 2020

Mehmet Cem

Havuz ve hamama girmediğim için yorum yapamam. Genel durum 10 üzerinden 8..

Friends_and_family Friends

8/10

Excellent

19 Nov 2019

Verified traveler

Accueil très chaleureux, piscine thermale et hamam

Business_and_leisure

8/10

Excellent

30 Sep 2019

Abed elrahman

فندق هاديء يوجد إفطار جيد وحمام تركي مع مياه ساخنة وطاقم ممتاز

Partner

6/10

Pleasant

27 Aug 2019

Rusan

Het is niet aan te raden om te verblijven

De kamers ruiken naar sigaretten waarbij staat dat er niet mag gerookt worden badkamer zag er niet uit de hotel
Is heel erg oud en is wel toe aan een vernieuwing de airco is we van jaren 90 maakt enorm geluid jammer

Family

4/10

Poor

06 Aug 2019

Verified traveler

Bursanın en güzel oteline yazık olmuş.,

Otel Bursanın en iyi bölgesinde,
Tarihi termal hamam var,,
Ancak.,
Otelde soğuk su akmıyor,
Genel alanlar çok eskimiş ve bakımsız.
Termal kısmıda bina çok güzel olmasına rağmen, bakımsız ve pis.
Bursanın en güzel oteline yazık.,,

Partner

4/10

Poor

08 May 2019

Verified traveler

hem konforsuz hem de temiz değil

otel çok bakımsız ve pis. Yataklar yattığım en konforsuz yataklardı.

Family

6/10

Pleasant

10 Jan 2019

ALAA

التخت سيء جداً
خدمة الحمام سيئة

Friends

4/10

Poor

04 Jan 2019

Canan

Ailecek termal spa tatili diye gittik ancak termal kısmından hiç faydalanamadık. ailecek bornozları giyip hamam sefası yapmayı ümit ederken, boş yer yok, 2 saat beklerseniz alırız dediler.. rezv alın odamızda bekleyelim dedik, kabul etmediler. akşam 8-9 gibi tekrar gelin sakin olur dediler. akşam tekrar gittik, durum aynı. ailenin gerisi pes etmişken, ben bireysel olarak ertesi sabah 3. kez şansımı denedim ancak maalesef yine doluyuz dediler. Özetle hamam sefası düşünüyorsanız konaklamaya gerek yok çünkü hamama otel misafiri dışından ciddi bir talep var ve konaklama yapanların önceliği falan yok. Bornozla 2 saat sandalye tepesinde hamam sırası bekleyecekseniz buyrun gidin, o kadar vaktiniz yoksa başka seçenekleri değerlendirin derim..

Family

4/10

Poor

09 Aug 2018

Mohamed

لا أنصح به

النظافة غير جيدة
الموظفين غير ودودين وغير متعاونين أبدااااااااااااااا

Partner

2/10

Poor

30 Jul 2018

RAYAN

لا يصلح للاقامة

اقامة سيئة وطاقم غير متعاون

Family

4/10

Poor

25 Jul 2018

Verified traveler

Hôtel vétuste

L'hôtel doit avoir un sérieux lifting. Trop vétuste. La cuisine est horrible.

6/10

Pleasant

29 Jan 2018

Mustafa kerem

Hamamın bayanlar bölümünde çalışan personeller otelin kalitesini düşürüyorlar.

Family

4/10

Poor

06 Jan 2018

chanitnan

Paraniza yazık NOKTA

Family

4/10

Poor

27 Dec 2017

mustafa

hizmet bana göre sıfır personel odaya kapı vurmadan giriyor temizlik yapan nasıl temizlediğine bakmıyor yataklar çok eski odalar bakımsız eski bir görüntü resepsıyon ve karşılama güzel

Partner

6/10

Pleasant

07 Nov 2017

Ibrahim

Kervansaray termal Bursa

Dålig skick. Behövs renovering. Internet fungerar inte så bra. Frukosten är inget märkvärdig. Kunde bli bättre.

6/10

Pleasant

03 Oct 2017

fatma tansu

internet sitesinde hersey harika gorunuyordu oraya gittigimizde tam bir hayal kirikligi odadaki tv calismiyordu yatak cok rahaytsizdi banyonun temizligide vasatti istedigimiz,gibi bulamqadik
mutsuz ayrildik.

Partner

6/10

Pleasant

22 Sep 2017

Hüseyin

İyi işte bende çalışanlarda otelde kendi halinde

2/10

Poor

30 Aug 2017

EMINE

Berbat ötesi berbat

Çok pis bir oteldi, oda temizliği 0. Kahvaltı yiyecekleri pis ve kalitesiz. Hamam hayatım boyunca gördüğüm en pis hamam idi. Odada tıkanan küveti açmak için teşrif etmeleri saatler sürdü. Bir daha asla gelmem, kimseye tavsiye etmem.

Partner

10/10

Exceptional

27 Aug 2017

Aytac

Cok iyi

Gercekten cok iyi agirlandik.Seneler once gitmistim ama o zamana gore cok cok iyi.

Family

6/10

Pleasant

10 Jul 2017

Soner

Bakımsız

Otel son derece bakımsız ve atıl. Ekseriyetle yenilenmeye ihtiyacı var...

Partner

2/10

Poor

10 Jul 2017

Metin

Odalarınz ve aile havuz cok pis kil tüy dolu igren

Cok pis temizlik hikyen sifir odalar ığrenç kokuyor cok şaşırdım böyle tarihi bir oteli bu durumda görünce ayrıca aile havuzu suyu değişmiyor içinde kil tüy ne ararsanız var midem bulandı hemen ciktim kesinlikle tavsiye etmiyorum cok yazık verdiğimiz para haram olsun

Family

8/10

Excellent

24 Jun 2017

Aya

ハマムに興味があるなら絶対オススメ

エスキ・カプルジャという古い温泉の横に作られたホテルだそうで、本来は1人当たり40TL ほどのハマムが宿泊数分無料で利用できます。
ハマムはアカスリなどをしなければ普通の銭湯・温泉なので、日本の方にはおすすめ！硫黄の香り！

評価などにある通り、老舗ゆえに古いのは事実です。
室内外のプールもあるためスポーツクラブの学生団体が宿泊に来ていたり、五つ星ホテルと言いつつも、スパ・ホテルという感じはあります。

とはいえ、ここはトルコなので日本の五つ星とは違う、とわかっていれば非常に快適です。

チェックアウトは12時です。

Partner

2/10

Poor

19 Jun 2017

Nina

Extrimly old place. Air codition wasnt work. Wifi is awfull. When its plus 37 u will die in the room

4/10

Poor

02 Jun 2017

Ali

Bursa 2017

Anlage sehr in die Jahre gekommen. Kein Welan .

Family

4/10

Poor

23 May 2017

Verified traveler

Otel çok eski durumda, banyolar dökülüyor, yatak rahatsız, internet çekmiyor, mutsuz personel ( kahvaltıda gördüklerim hariç)
odalarda ses yalıtımı yok, yan odanın alarmıyla uyanabilirsiniz. housekeeping sabah 08:30 da çalışmaya başlıyor ve gürültülüler.
İstanbul da uyuyamadığımız uykuyu uyuruz diye burada kaldık 2 gece, bi daha kalmayacağız, daha yeni otelleri tercih etmek en iyisi.
Buraya anca Arap Turistler gelir.
Otelin yenilenmesi şart
Biz hiç memnun kalmadık, tavsiye etmiyoruz.

Partner