Name: Taj Lands End Mumbai
Address: Bandstand Bandra West Byramji Jejebhoy Road, Mumbai, 400050, IN

Taj Lands End Mumbai

Mumbai · India

Bandstand Bandra West Byramji Jejebhoy RoadView location

100 reviews shown

6/10

Pleasant

12 Jul 2026

Usman

The check in process can be made easier than it currently is. That’s all I got to add.

Friends_and_family Friends

2/10

Poor

22 Jun 2026

Richa

Did not deliver the complimentary items as promised. Did not have a smooth upgrade despite paying in advance.

Family_with_children

10/10

Exceptional

19 Jun 2026

Sharzil

Great rooms. Great service. Good drinks

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Daksha

Good view

Family

8/10

Excellent

31 May 2026

Kashmira

Having stayed at this hotel on several occasions, I chose to return because of its calm, zen-like atmosphere and excellent location, which feels like an oasis after a day in the hustle and bustle of the city. The property is generally very clean, and the lobby creates a welcoming first impression.

Unfortunately, the check-in experience was a major let-down and well below the standards I have come to expect from this hotel. While the staff were quick to acknowledge the issue and offered complimentary lounge access for one day during our five-night stay, the gesture felt somewhat inadequate as it did not extend to any other facilities.

The staff were otherwise helpful throughout our stay, and breakfast was good, although there was room for improvement. Overall, while the hotel retains its peaceful charm and strong location, parts of the property are beginning to feel dated, and the disappointing arrival experience detracted from what could have been a much stronger stay.

Family

8/10

Excellent

26 May 2026

Dee-anne Amanda

The building looks old and needs to be updated.

Family

2/10

Poor

17 May 2026

Kanwaldeep

This stay felt like a three‑star experience at best when compared to hotels in North America or Southeast Asia. The floors looked like they had not been cleaned in weeks, and the room had an unpleasant smell. There was only one coffee cup in the coffee bar area, no spoons, and we were expected to use a chopstick as a stir stick. Breakfast involved a long wait, and while there were a fair number of options, the quality was mediocre. The entire property looked tired and neglected, and both staff and management seemed disengaged. The situation was summed up by their welcome letter, which had been printed upside down on official letterhead.

If this is the standard for a Taj property, then they have lost us as customers permanently.

Family

8/10

Excellent

13 May 2026

Leonard

The hotel overall was nice, however a little worn and dated…breakfast was good

Partner

10/10

Exceptional

12 May 2026

Sumit

Nice place
Had a wonderful time with my family. Room was perfectly maintained, thanks to Marie, Zeenat & Sujit that made the stay.

10/10

Exceptional

11 May 2026

It's excellent

Family

10/10

Exceptional

11 May 2026

Ali

Excellent property with a perfect location and impeccable service. Only concern is that at breakfast the Vista restaurant area is too small to cater to all the guests and consequently there are long waits. However, we look forward to be back next year.

Partner

10/10

Exceptional

10 May 2026

Pritesh

A fantastic place to stay, staff were attentive and very helpful. Hotel was located in the perfect position to access most of central and southern Mumbai.

Partner

6/10

Pleasant

06 May 2026

Ishani

I love staying at the Taj, it feels like home but the standard rooms have become old and have a smell to them, they need to be renovated as the Club Room rooms are fantastic as is the service at the hotel and the food in the restaurants and at breakfast.

Self

8/10

Excellent

29 Apr 2026

Mitesh

Toilets in club lounge were not clean and cleanliness across hotel need to improve. Most staff were friendly but attention to detail was lacking.

Family

8/10

Excellent

28 Apr 2026

pooja

It is an old property. Some rooms may be better than the others, but ours definitely needs, some work and the toddler area or the play area is dirty.

Family_with_children

10/10

Exceptional

20 Apr 2026

KHILNA

Excellent

Family

10/10

Exceptional

14 Apr 2026

Peter

As always, our visit to Taj Lands End was a very special part of our trip to India.
The facilities are second to none. The hotel and rooms are meticulously clean and well maintained.
All staff are all exceptionally kind, friendly and supportive. Our special thank you to Sakshi who went above and beyond to make this stay very special indeed.

Family

10/10

Exceptional

09 Apr 2026

Amit

One of the best hotels I have ever visited. Great ambience and easily accessible to go and visit Mumbai!

Self

4/10

Poor

01 Apr 2026

ALI

Rooms were terrible and very badly maintained. TV did not work properly, shower head was rusted and sent water in all directions, room not cleaned properly, toilet not cleaned properly and it was smelling of piss, lights and ac remote was 3 decades old.
Food was ok but not up to a 5 star mark.
Staff were ok and not service oriented. I would not stay at this property and would look elsewhere.

Partner

8/10

Excellent

27 Mar 2026

Renka

Lovely hotel. The pool was outside but woman weren’t allowed in without wearing a hair cap which was strange

Partner

8/10

Excellent

26 Mar 2026

Rohan

Beautiful property. Great view from the sea view rooms. Breakfast is a mess as their venue is too small.

Family

10/10

Exceptional

20 Mar 2026

Hitesh

Our extended stay at Taj Lands End has been truly exceptional! The level of service and attention to detail made our experience incredibly comfortable and memorable.

A special mention to Aniket and Mahendra at breakfast, who were always attentive, efficient, and ensured everything ran smoothly. Rajan and Kajal were prompt and responsive, taking great care of all our in-room needs.

The cleanliness throughout the property was outstanding. Vinit, the housekeeping manager, deserves particular appreciation—he was just as impressive during our previous stay as well, consistently maintaining high standards.

We truly appreciate the team’s dedication and look forward to returning again!

10/10

Exceptional

19 Mar 2026

Hitesh

Family

10/10

Exceptional

18 Mar 2026

Atul

The stay was amazing

Family_with_children

6/10

Pleasant

17 Mar 2026

Rochelle S

The bedskirt did not fit, it was short and revealed a torn and unkempt bed base. Quite off putting.
The carpets looked good, but not clean. The shower handle that runs hot and cold fell out.. despite their attempts to fix it, it fell out again the curtains kept trailing off and had to be fixed. All this in a span and f 5 days. Not once was I asked to move to a different room to salvage the experience. On the other had the staff was mostly kind; especially the guards at the front. Avinash at the hair salon was lovely to work with - high level of emotional intelligence. I enjoyed the daily breakfast and live instrumental music, very soothing.

Self

10/10

Exceptional

16 Mar 2026

Ajay

Wonderful experience with Taj club add-on

8/10

Excellent

08 Mar 2026

Priti

Nice hotel. Rooms need a bit of upgrading/redecorated. Excellent staff and service, very attentive.

Family

8/10

Excellent

04 Mar 2026

Rama

Clean room

Partner

10/10

Exceptional

04 Mar 2026

michelle

The rooms were clean and the staff was exceptional. After a hectic day in the city it was a great place to relax and recharge comfortably. They had everything my family and I needed. The bar in lobby with entertainment was a great way to relax after a hectic day. I would definitely stay there again.

Family

10/10

Exceptional

23 Feb 2026

Preeti

Always a lovely place

10/10

Exceptional

21 Feb 2026

Peter

10/10

Exceptional

20 Feb 2026

Shrimoyee

Always a pleasure

8/10

Excellent

15 Feb 2026

Saurabh

Awesome room and great service. Checkin could have been better! And breakfast should be included in room tariff!

10/10

Exceptional

13 Feb 2026

Anil

We stayed at Taj Lands End, Mumbai, for six nights to celebrate my mother’s upcoming 75th birthday, and it was an unforgettable experience.

Arya at check-in was superb, warm, and welcoming. As the room we’d booked wasn’t available, he upgraded us to a Club Room, which was absolutely fantastic. The room was spotlessly clean, modern, and very well-maintained throughout our stay. The Club Lounge was also exceptional, with great food and service, and the staff ensured we were happy at all times.

The hotel even arranged a birthday cake, which was a very kind touch. Anil from housekeeping on the 22nd floor did a phenomenal job; he kept our room in pristine condition and went beyond expectations, always checking in to see if we needed anything.

From start to finish, it was seamless. On any future visit to Mumbai, we’ll definitely stay at Taj Lands End again.

10/10

Exceptional

12 Feb 2026

Prixit

Excellent hospitality through out

Partner

6/10

Pleasant

08 Feb 2026

Maneesh

The room is in poor condition. The sofa upholstery was torn. The AC did not cool till 2:00 a.m. The control centre did not operate properly.

10/10

Exceptional

28 Jan 2026

Vanshika Shringy

Great stay good service and comfort and more luxury treatment

Business_and_leisure Family_with_children

8/10

Excellent

28 Jan 2026

Suchitra

If I could give a 1/2 star more, I would.
Taj Lands End provides a level or service and comfort that makes arrival to Mumbai effortless. We upgraded to Club Level which provided airport pick up and access to a private breakfast, tea and happy hour lounge. This is an elevated perk. Staff are attentive and food is very good.
Our only issue was the strong scent of Jasmine throughout the building. While the scent is lovely in the Lobby we noticed our room was located by a 'scent dispenser' so we smelled it constantly.
We will be back!

Leisure Partner

2/10

Poor

27 Jan 2026

Mohan

Room and staff was fine. The hotel was very crowded, did not feel like five star hotel, at best three stars. Breakfast buffet was like a zoo. No proper seating available, had to ask for service several times. Outside the hotel is a big slum on the seaside. No proper place to walk. Hotel staff seems to be unhappy as they mentioned that they are really unhappy with the employer.

Leisure Family

10/10

Exceptional

20 Jan 2026

Michelle Jean

Rooms were spotless,all staff extremely helpful and friendly. The breakfast is surely something to behold all manner of sweet and savoury delights, the idlis were particularly good served with sambal and the dosas were delicious with a lovely fluffy potato fillings.I’ve never been away at Christmas time before,the Taj had a magnificent tree and presents in the foyer with Christmas lights.They even laid on a Christmas parade with Santa on a motorcycle!! Excellent

Leisure

10/10

Exceptional

20 Jan 2026

Keshav

Had a very pleasant stay at Taj Lands End. The staff was warm and attentive, the rooms were comfortable, and the overall experience was smooth and relaxing. Great hospitality and a memorable stay.

10/10

Exceptional

19 Jan 2026

Shefalee

The hotel is great, we have no complaints and would recommend it wholeheartedly. The staff were super friendly and accommodating, the hotel is clean and the food is great

Leisure Friends

6/10

Pleasant

18 Jan 2026

Jagdeep

Stayed for 2 nights on the 19th floor. While the lobby and service areas are great, the rooms are very dated and need a deep clean. My room had dirty furnishings (sofa and curtains) and a very soft bed.

We did book a car to take us around some sights for a few hours, the driver was excellent and very courteous. The safest I felt in a car during my stay, so thank you Shailesh.

All in all, an average hotel with premium prices.

The bathroom had a great shower but smelled quite bad, as did the hallways on my floor. In-room dining was also a letdown. The food was average at best and arrived cold. Not the premium experience I was looking for (or paying for).

Partner

4/10

Poor

17 Jan 2026

Sunil

• Room Cleanliness: The room was not up to Taj standards - it was dusty, dirty and generally unclean.
• Hotel Maintenance: The overall property appeared poorly maintained, giving the impression that there may be insufficient funding allocated for upkeep.
• Breakfast Service: The food was tasteless, and despite empty tables being available, we had to wait in long queues each day which was very inconvenient.
However, I want to specifically recognize Mr Chouhan, Housekeeping Manager, who was outstanding. He went above and beyond to address our concerns, did everything possible to keep us comfortable, and was the key factor in maintaining any sense of guest loyalty during our stay. His dedication to customer satisfaction is commendable and sets an excellent example for the team.
I hope these issues can be addressed to bring the property back in line with Taj's usual high standards, while ensuring staff like Mr Chouhan are acknowledged for their great work.
Thank you for your attention to this matter.

Partner

2/10

Poor

14 Jan 2026

Mohammed

Bad experience . Room was not clean for 2 time . After complaining they told us this property and the glass we have is dated to 2003 manager told me when they purchased the property 2003 never upgrade rooms . Paid top dollar . Then I can pay $1100 Indian rupe pernight to have clean room .

Business_and_leisure Family

10/10

Exceptional

14 Jan 2026

Prashant Niranjan

Excellent service, great room size, awesome people everywhere

Leisure Family

10/10

Exceptional

14 Jan 2026

Saurin

I love staying here whenever I visit. Impeccable property and service, with a killer location.

Business_and_leisure Self

10/10

Exceptional

12 Jan 2026

Carlton

An amazing stay at a beautiful part of Bombay. The staff are extremely kind and courteous. They made it a stay to remember. They all deserve raises.

Leisure Family

10/10

Exceptional

11 Jan 2026

Kailash

Everything was at its best.They also gave me a better room
as per my wish. Staff is very effecient & courtious, very helpful and undrstanding. Food is excellent.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Kishor

This is our 2nd stay at Taj Lands. It’s become our favourite hotel. The hotel is buzzing with activity with friendly staff. Breakfast is excellent

Friends_and_family Family

4/10

Poor

07 Jan 2026

Mohan

The hotel is OK. Not a five star level. They are not flexible with anything. They promised early checkin if rooms are available but at checkin they asked us to pay full room rate. General service is good but the hotel is very crowded and we had to ask for service at breakfast. Lobby was crowded most of the time. Rooms were good. General management of hotel for events and catering is fine but they provide vendor list which did not seem trustworthy and expensive.

Leisure Family

10/10

Exceptional

06 Jan 2026

Fatima

Loved, loved, loved our stay. Everything was just perfect.

Friends_and_family Family

6/10

Pleasant

31 Dec 2025

Santadip

Average

Business

2/10

Poor

31 Dec 2025

Mohan

This is a poor man’s five star hotel. At best 3 star hotel. It is crowded at reception desk. People are yelling on hotel staff as rooms are usually not ready when promised. The breakfast is busy with some service. Staff is helpful and efficient but not enough for number of guests at the restaurant. Feel sorry for the staff as they are constantly running around to keep guests happy. Management does not know how to handle the hotel. I would not recommend staying there. Find a decent 3 star hotel instead. These guys charge a lot of money and try to extract more from you on every step of the way

Leisure Family

6/10

Pleasant

24 Dec 2025

Desiree

Room, plumbing, outdated bsthroom

10/10

Exceptional

24 Dec 2025

Debabrata

Super

Business

10/10

Exceptional

19 Dec 2025

Sanchita

I stayed here for 3 nights just one week before Christmas and I was stunned by how beautiful the festive decorations were in the lobby area. The hotel itself is spacious, beautifully furnished, and the food at the 3 restaurants is excellent. The complimentary breakfast, afternoon tea, and cocktail hour at the Club Lounge was also excellent. The staff were efficient, courteous and always smiling.

I would highly recommend this hotel.

Leisure Self

10/10

Exceptional

17 Dec 2025

Hayley

Exceptional service; and a nice quiet spot

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

FNU

Great room, great view

Leisure Partner

4/10

Poor

14 Dec 2025

Prafulla

1. I booked our stay starting Nov 22 (checkin date) till December 7 (checkout date). I informed the hotel that my wife will checkin in the morning of Nov 23 but I am paying for the previous night so the room will be ready when she arrives at 9 AM on the 23rd. The hotel sent me message saying that they can't guarantee unless we pay for the first night. We did. But after all that drama, the hotel failed. When she arrived on 23rd, the room wasn't ready!
2. I stayed at the hotel in 2005. The telephones in the room, which don't work properly haven't been upgraded since then. While the telephones haven't kept up with the times, the room rates have!

Business_and_leisure Family

4/10

Poor

13 Dec 2025

Jose

There was an overwhelming scent that was nauseating. The scent was all throughout the hotel and quite intense.

The furniture and soft surfaces all looked quite used. Scuff marks and spots on the couch.

10/10

Exceptional

05 Dec 2025

mayank

Perfect staff and good variety of breakfast

Partner

8/10

Excellent

30 Nov 2025

Jayesh

Nothing stood out. Room was well cleaned but every morning the cleaners were in a rush. Every morning they kept coming and asking when will we be ready and get out so that they can clean the room. Overall the staffs were rude specially at the main gate. The person who checked us in was likewise. He had no time to take us to the room.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Keshmira

Excellent service and accommodations

Leisure Self

10/10

Exceptional

27 Nov 2025

Fareed

Everything was great.

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Ankur

This is a really good hotel for it's location, lobby area, and general service. The staff are very helpful and friendly. The only negative I would save was the room had a damp feel in the air, so nothing was ever 100 percent dry.

Self

10/10

Exceptional

17 Nov 2025

Inderpal

It's the little things that count with Taj. Had the opportunity to stay at the Taj Lands End for a week. Its my favorite hotel to get away and refresh. An amazing location walking distance to the Bandstand with lots of character. Shah Rukh and Rekha's house is also walking distance and gets lots of traffic especially SRK's 'MANNAT' house.

The hotel staff is exceptional and it shows from the moment you enter the hotel. You're treated with class and respect throughout. I hardly get to remember peoples names but exceptional and over the top service gets top praise always.

We booked the Club level to participate in the evening and daytime fun snacks. From Tushar at the Reception area, accommodating us to the most amazing room to Deepak our room attendant who made sure every ammenity was restocked to the T. Hats off to Deepak for attention to detail. He is my go to Room Attendant at the Taj Lands End. Ask for him and take care of him. good guy!

The breakfast is exceptional... Everything is available if its not already laid out in the buffet area. Opens at 7 am. Great way to start your day... The seating area that overlooks the Bandstand at the higher level is nice if you don't mind the walk back and forth to the buffet. FYI - if you want Kulche let them know a day in advance. Puri is always available. Masala Chai is amazing.

One suggestion would be to make the SAUNA and SPA area larger, like a entire whole level larger. Make that the GO TO feature. Thanks!

Leisure Partner

10/10

Exceptional

12 Nov 2025

Robert

Amazing hotel - highly recommend

10/10

Exceptional

02 Nov 2025

Azeen

Nothing like the Taj for excellence in hospitality and service. Hands down the best hotel I have ever stayed at.

Friends_and_family Family

4/10

Poor

29 Oct 2025

Samira

The room, specifically the bathroom was dirty with mold visible in the shower.
The hotel overall is in need of a makeover.
The room had peeling wall paper.

Leisure Self

10/10

Exceptional

20 Oct 2025

Misriya

The garlic bread at the bar to the right that’s slightly raised and in the lobby has the DELISH garlic bread. Overall such an excellent stay here. Grateful to everyone here. Thank you!

Self

10/10

Exceptional

14 Oct 2025

Rejashree

Beautiful quiet location with ocean views. Staff was very helpful and polite. Rooms are well kept and clean. Good restaurant options and the breakfast was scrumptious. Live music in the restaurant and lobby added a great atmosphere. The green lands end park was a nice place to explore. Enjoyed my stay very much. Thanks.

10/10

Exceptional

11 Oct 2025

John

10/10

Exceptional

08 Oct 2025

Wings

Everything was just great

10/10

Exceptional

06 Oct 2025

Sunil

As always the hotel staff go out of their way to help the customers. Extremely polite and always smiling. Have stayed here many times and is always a pleasure. Will do so again as well.
Only thing that let me down this time was a complex , not easy to use television/entertainment in room service- definitely not user friendly

Business_and_leisure Family

10/10

Exceptional

04 Oct 2025

Keshmira

Staff were very attentive to all my needs

Leisure Family

2/10

Poor

29 Sep 2025

Shirley

This is one of the worst Taj properties I have visited. The decor and furnitures are outdated. The rooms smell. Who in this day and age has pink floors and doors? I complained and their response was that this is an old property and is not being maintained! If you cannot maintain then close it!

Will never stay at this place again and will make sure to tell all my friends to stay away.

It is really sad that the property in a nice location and they just ruined it by failing to maintain it and keep up with the times. They are totally ruining the great reputation of Taj.

Leisure Family

10/10

Exceptional

20 Sep 2025

JUSTICE A K

Comfortable stay, hearty breakfast buffet, and an amazing spa experience. Next time will explore the gym.

Partner

10/10

Exceptional

07 Sep 2025

Don

It was truly a five star experience. If you are going to Mumbai, and want to be taken care of by some of the best, friendly, helpful and purely nice people, this is a great resort. A special shoutout to the staff at the 21-club - I received so much advice and helpful suggestions! If you want to have a great time - and live it up - stay at the Taj. Beware of the traffic though, give yourself time to reach your destinations.

10/10

Exceptional

26 Aug 2025

Barry

Taj Land’s End is one of the world’s finest hotels. The legendary Taj commitment to guest service is in full display. A location midway between the airport and South Mumbai allows for a lot of flexibility.

Business Self

10/10

Exceptional

26 Aug 2025

Rupali

It was very quiet with beautiful views.

Leisure Family

10/10

Exceptional

26 Aug 2025

Kuljinder

It’s good

6/10

Pleasant

20 Aug 2025

Raashi

Disappointed with my Taj stay this time. The rooms were not cleaned properly and the property seemed like it needed updating overall. The famous Taj hospitality and going above and beyond for guests also has seemed to vanish. Simple housekeeping/ guest services requests couldn’t be met, it was surprising to hear “no” from the staff on several occasions. Check in was a disaster on a busy rainy weekend with no help to carry heavy luggage. Overall a very below average experience which is sad because I am a Taj loyalist but will probably find another hotel to stay at during my next visit to India

Leisure Family

6/10

Pleasant

17 Aug 2025

Mahima

The location is what makes this property popular but I have had much better experience at hotels of this stature in terms of staff and service. The lobby is also always too crowded and chaotic. If you are not particular about staying in bandra I would 100% recommend oberoi over this.

Leisure Self

2/10

Poor

11 Aug 2025

Sabreena

The toilet was terribly dirty and stinky. The room was dirty with flies. Breakfast options were really good.

10/10

Exceptional

09 Aug 2025

Amey

Booked this stay for my father's birthday, and the staff was very kind to arrange a birthday cake as well as decorated the room for the occasion! Thanks for a great experience! My mom loved the sea view from the room.

Leisure Family

10/10

Exceptional

09 Aug 2025

Sunil

Excellent hotel for stay in Mumbai

Leisure Self

8/10

Excellent

08 Aug 2025

Mohit

Had wallpaper coming off the wall. Food at the restaurant was a bit better than average.

Leisure Family

6/10

Pleasant

07 Aug 2025

Jose

Service and staff were super friendly. My room was not worth what I paid. The sofas and walls had stains. The room smelled like someone smoked in there, so much I woke up w a headache. I was willing to stay an additional night only if they switched me to another room. The lobby said there were no more rooms available while Expedia said there were 5. I decided to not stay any longer and moved to another hotel.

Leisure Self

10/10

Exceptional

09 Jul 2025

Haresh

Amazing and we always enjoy staying at this property. Staff is very friendly.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Sanjay

The staff were amazing and helped us out a lot.. Viren was amazing at check-in.. Thank u so much guys for a wonderful stay..😀

Leisure Family_with_children

10/10

Exceptional

26 Jun 2025

Chaitanya

It’s one of the best properties I have stayed at!

6/10

Pleasant

21 Jun 2025

Nandin

Rooms were average. Benefit largely from the view. Service was alright. Requested and paid for triple occupancy but didn’t get any triple occupancy treatment.

Leisure Family

10/10

Exceptional

21 Jun 2025

Sunita

Location and excellent service

Leisure Self

10/10

Exceptional

12 Jun 2025

santosh

Great customer service

4/10

Poor

02 Jun 2025

Reshma

Quite disappointing. Extremely displeased. I had thought a 5* hotel like Taj everything would be like clockwork. But it was poorly handled. The only nice thing was an upgrade to suite level based on my Mom's neuropathic and quadriplegic condition. After this, the butler services had to argue about the same thing every morning for over half hour -two three managers each day it took to get a breakfast delivered to the room for a diabetic critically-ill patient on two days taking ten different tablets, nebs and other service to be performed. It was so very exhausting after two months of hospital/ICU, I thought finally at Taj 5* we'll get some peace and quiet. The housekeeping staff left the door open and could not get a comforter and bedsheets for well over half hour letting my Mom shiver at night. While doing my bed, the housekeeping staff in the morning yesterday got extremely close to her knowing she cannot move. It was so disgusting to watch I had to yell at him to stay back. Then, the waste of time talking the same thing to ten different staff and managers - disturbing us, and creating a lousy experience for us at Taj. The constant knocks and doorbells - one housekeeping staff even attempted to enter the room while we were there. The dinner served that I had paid for was in bowls like katoris and they said only one dish per person (not buffet). Then, the butler service threatened me with security when Mom was having a medical issue. The extra bed was not made.

4/10

Poor

29 May 2025

Lindsay

Underwhelming Experience

Having stayed at multiple hotels in Mumbai over the years, this was one of the more underwhelming experiences. Check-in was extremely slow. We were asked to wait in the lounge for our room, but staff were unwelcoming and often absent. No one updated us when the room was ready, and after waiting well past the expected time, we had to track someone down — only to feel like we were inconveniencing him. Thankfully, another staff member eventually helped, but it still took another 30 minutes before we got to our room.
The room itself was spacious and well-designed — definitely the highlight of the stay. Unfortunately, that’s where the positives ended. The snacks and drinks in the lounge were far below the standard I’ve experienced at other hotels. I wouldn’t pay to upgrade again.
The Wi-Fi was another major issue. Even the paid premium internet constantly cut out, making business calls frustrating and nearly impossible.
While a few staff members were professional, most lacked the attentiveness and polish you’d expect from a property in this category. Compared to the warm, seamless service at The Oberoi or The St. Regis, this fell far short. I wouldn’t return.

Business

10/10

Exceptional

27 May 2025

Indra bhan

This was good experience

Business

8/10

Excellent

27 May 2025

MARTIN

We required a cold fridge and after 3 days received one

Leisure Partner

8/10

Excellent

26 May 2025

Kinny

Lands end stay

My stay at the land’s end is always the best and it still remains my favourite hotel what sets it apart from other hotels is the service and the staff the way they comfort you !

But this time around had a very bad experience during breakfast and had to skip it as the service on the ordered food was the slowest I have seen .