Swissotel Wellness Resort Alatau Almaty

Kazakhstan , Almaty
ALMATY, Tausamaly 50A
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20 reviews shown

8/10

Excellent

17 Jun 2025

nicolai

overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return.

The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

sonia

Great stuff , quite area

2/10

Poor

09 Mar 2025

Gulsaya

I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life .
But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience

Leisure

10/10

Exceptional

23 Oct 2024

Fahad

Very cool place

10/10

Exceptional

01 Sep 2024

Michael

BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"

Business_and_leisure Self

10/10

Exceptional

08 Aug 2024

Asel

great hotel!

8/10

Excellent

06 Aug 2024

Kevin Alexander

This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests.
The massage and spa facilities are excellent.
The inclusive breakfast is excellent in both quality and the range of food offered
Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time.
On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday!
Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!

Business_and_leisure Partner

10/10

Exceptional

09 Mar 2024

Baurzhan

Suck an amazing place. Enjoyed food and spa

2/10

Poor

26 May 2023

Mohammad

IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..

10/10

Exceptional

16 May 2023

Jane

Very good especially the pool food very poor

Friends_and_family Family

10/10

Exceptional

27 May 2022

Alijon

Perfect

Beautiful garden

Business

10/10

Exceptional

26 Apr 2022

Verified traveler

All staff are polite and friendly.

Leisure Friends

10/10

Exceptional

02 Jan 2022

Anna

Клиентоориентированность

Leisure Family_with_children

10/10

Exceptional

28 Aug 2025

Nathalia

Der Service ist erstklassig und das Essen von der Höchster Qualität

10/10

Exceptional

08 Aug 2025

Henner

Der Empfang war spitze, sofort war jemand für uns da. Alles lief Reibungslos.
Im Restaurant möchten wir besonders das Engagement von Zhanna hervorheben, sie versteht es Menschen schon am morgen zu begeistern, außerdem spricht sie sehr gut Englisch und Tschechisch, was vor allem meine Frau verblüffte.
Auch der Conciergeservice war sehr gut und Sabina eine sehr gute Hilfe.

Leisure Partner

10/10

Exceptional

05 Mar 2025

Björn

Swede in KZ

Great service. Perfect place. Nice spa.

10/10

Exceptional

11 Jan 2025

SANGHAK

좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다.

Business

10/10

Exceptional

02 Jan 2025

Juan

One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.

Leisure Family_with_children

6/10

Pleasant

05 Aug 2024

Verified traveler

Check-in was 4 hours late and no apologize

Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.

Friends_and_family Family

4/10

Poor

23 Nov 2023

Milagros

Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.

Leisure Partner