Name: Holiday Inn Express Almaty
Address: 597/5, Seifullin Avenue, Almaty, 050067, KZ

10/10

Exceptional

04 Feb 2026

Ilya

The staff was very nice, the room was absolutely amazing! I will stay there again!

10/10

Exceptional

30 Dec 2025

HIMESH

Good stay. Cleaned room.

8/10

Excellent

04 Sep 2025

Ayman

Very convenient hotel

Very convenient hotel

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Jordan

This is a lovely hotel, in the heart of Almaty. We enjoyed our time here, all except for the two lengthy power outages that seem to be a common affliction here. All-in-all a pleasant stay with comfortable beds, a decent shower, and a wonderful breakfast.

Leisure Family

8/10

Excellent

03 May 2025

Himanshu

The property and staff was nice. Food was okay okay. Being a vegetarian, if there may be some more options. It would be better.

However the property was nice 😊

Leisure Friends

8/10

Excellent

09 Feb 2025

Alexandr

Suit is good but very limited storage space if you stay in the hotel for a few days/weeks. Couple cabinets could improve this situation.

Leisure Family

6/10

Pleasant

27 Nov 2024

Verified traveler

Rooms not ready when arrived even though it was prepaid and prearranged.

Business

10/10

Exceptional

13 Jul 2024

Mohammed Ishaq

Good convenient stop over hotel

10/10

Exceptional

08 Jul 2024

Mark

Helpful staff and a good location. Have stayed twice, and both rooms had at least partial mountain views. Breakfast was great, with lots of options.
Ceramic, rather than plastic, mugs in the room could have improved the experience.

4/10

Poor

03 Jul 2024

Jacqueline

Never happy with a Hotel that allows smoking on their property. And then they only offer you a smoking room since all their non smoking rooms were booked.

8/10

Excellent

02 Jul 2024

Roman

Avoid breakfast

Overall great experience, except for breakfast, we never touched it after finding a huge fly in the eggs. Some towels had hair on them. Bed was comfortable. No fridge was another downside

10/10

Exceptional

31 May 2024

Francisco

Good quality/price hotel

It was perfect as we were most of the time out exploring, perfect to rest up enjoy the breakfast. Staff was very helpful. Room was decent size and same with the bathroom and shower

Friends_and_family Friends

10/10

Exceptional

06 May 2024

Gary

The hotel is in a very convenient location with beautiful views to the mountains, close to the Metro and restaurants, and within a 25 minute walk to museums, parks and other landmarks. Staff were friendly and helpful, breakfasts delicious and the room very comfortable. Unfortunately, the rooms do not have a refrigerator and the hotel has a strict policy of charging you for an extra day (at a higher rate than paid online) for a late checkout of 5 hours, even after staying at the hotel for an entire week. The hotel has a comfortable lobby with a bar and snacks and access to fast WIFI. I will stay here again when I visit Almaty next year.

Leisure Self

8/10

Excellent

25 Apr 2024

Woojin

Wonderful place with proper price.

Business Self

6/10

Pleasant

02 Jan 2024

Kirti

View from the room was good. Water in bathroom was in good temperature. Staff at reception could not be worse . They shifted the breakfast timing without letting us know and due to which we could not take breakfast before our flight. They shifted it by 1 hour 30mins. Sad reception staff.

Family

4/10

Poor

14 Nov 2023

Sanjay

I had very bad welcome experience as booked taxi through hotel to pick me up from airport at 2 AM in morning but driver said one bag each passenger is too much baggage will not take us to hotel even I talked to hotel but they told me to take 2nd car & then I had to take new taxi

Leisure Family

8/10

Excellent

08 Nov 2023

tsukasa

Nice hotel

Very nice hotel, breakfast is very good. Location also near to big mall/Forum mall.

Business

10/10

Exceptional

08 Nov 2023

Michael

Very comfy rooms and excellent and friendly customer service!

Business_and_leisure Self

8/10

Excellent

04 Nov 2023

Sandeep

Almaty stay

Poor breakfast

Business

4/10

Poor

01 Oct 2023

Ankush

It was our anniversary trip and i had specifically (of course) requested 1 queen bed room but they put us in a 2 twin bed room. Very sad.

Leisure Family

10/10

Exceptional

25 Sep 2023

Alma

The rooms were very clean, I really loved it.

Business

10/10

Exceptional

04 Sep 2023

Joseph

Staff is very friendly and helpful. The hotel is kept very clean. The location is convenient to shopping, restaurants and the city center.

Leisure Partner

8/10

Excellent

03 Sep 2023

Preethi Anna

A comfortable stay

We lived ar Holiday InnExpress for a day. Great location anf proximity to the center. I wish the reception and staff knew better English. Breakfast was included but very average. The stay was great, rooms are small but very comfortable. Overall a good one

Friends_and_family Family

10/10

Exceptional

12 Aug 2023

Ahmed

Nice hotel and friendly stuff

Leisure Friends

10/10

Exceptional

29 Jul 2023

Amy

Amazing stay. Great quality! Very clean

Was great! Only thing I wish is that there was a fridge somewhere but that was it. Service was excellent and they let me check in early. Rooms were super clean and room service was amazing. Someone was always available to help even super late at night. Spoke English well and were super kind.

Friends_and_family Friends

2/10

Poor

01 May 2023

JORGE

Only constumer was disappointed.
Everyone can has problems but to take the problems to the work, looks like that, rude without reasons

Business Partner

10/10

Exceptional

16 Mar 2023

Botagoz

Nice hotel . Good location. We’ll be back!

Business Family_with_children

10/10

Exceptional

20 Feb 2023

Verified traveler

Was so impressed by my stay at the Holiday Inn Express! Clean, comfortable, great service, and a central location. Would recommend to anyone looking for a place to stay for business!

Business

10/10

Exceptional

17 Jan 2023

Aaron

Excellent condition, cleanliness, and breakfast.

Leisure Self

10/10

Exceptional

18 Dec 2022

Jonathan

Good staff; quiet.

Business Self

10/10

Exceptional

16 Aug 2022

Jerrold

The Holiday Inn was close to the embassy where I needed to do business. The free breakfast was excellent and convenient. The room was comfortable, clean, and with a nice bathroom and shower.

Business Self

10/10

Exceptional

06 Apr 2022

Oleg

.

8/10

Excellent

14 Dec 2021

Saied Sokhail

Hotel was great, good location, price was also fine.

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Joern

Friendly and helpful english speaking staff, 10 min. to metro, good value for the price.

Self

10/10

Exceptional

08 Feb 2026

Viachaslau

Alles gut

Business

2/10

Poor

06 Nov 2025

Daeyoung

My name is Daeyoung Lee who stayed at your hotel on the 4th Nov. I paid for Taxi on the desk only one time. But it was found that your hotel charged twice. I guess the staff at reception desk charged the payment again when I changed the departure time.

Business

10/10

Exceptional

26 Aug 2025

Liyang

非常方便的地方，工作人员很热情帮助了我们很多。

Leisure Family

10/10

Exceptional

27 Apr 2025

Bernd Hubert

Wir waren für 10 Tage hier um Almaty und die nähere Umgebung zu erkunden. Das Hotel war perfekt dafür.

Leisure Friends

10/10

Exceptional

23 Apr 2025

Verified traveler

Best hotel for the price in Almaty

Great and well kept hotel in the center of Almaty. Very friendly and helpful staff. Cozy and clean rooms. The breakfast was very diverse and tasty. Will definitely choose this hotel again!

Partner

8/10

Excellent

14 Mar 2025

Verified traveler

Good price quality conparison. Would go for a next time. Staff speaks very well english

Business

2/10

Poor

19 Nov 2024

TURBO

일단 ROOM이 SINGLE BED 2개라서 불편했고, 특히
화장실 및 욕조가 너무 좁아서 불편 합니다.
특히, 샤워 부스안의 바닥 테두리 및 벽에는 곰팡이등이
그대로 있고, 샤워 부스 문을 닫을때마다 소리가 납니다.

Business

4/10

Poor

24 Aug 2024

Verified traveler

Плохое обслуживание у Ресепшена!

Business

10/10

Exceptional

03 Jul 2024

Ercan

Güzel temiz bir otel

Business

2/10

Poor

19 Jun 2024

wai no

Horrible Hotel

On the day I checked in, there were stains on the toilet. After I told to clean, there were still stains. I asked him to clean it again waiting for an hour, there was no cleaning crew. Then went to the front desk, the staff said that they had notified this matter in the computer system, but the staff did not take any follow-up action. The room was very hot and no air conditioning. They came to repair after 10pm. The detector showed the temperature was 26 degrees. After the repairs, it dropped to 23 degrees. Also problems with the TV's sounder (sometimes no sound) and picture (mosaic pattern). They said that there was no staff available to repair at night. They would arrange for someone to help us repair the next morning, but they didn't show up until I checked out on the third day. There were two coffee machines in the breakfast room, but neither worked. According to the official website, breakfast was until 11am, but staff had packed up the food to the kitchen by 10am. During the stay, there was a fault fire alarm warning at 6am, and all guests were notified to leave the hotel immediately. But only one or two staff to assist which was not enough to deal with the fire. This hotel does not have the service quality of Holliday Inn brand. This hotel is not worth it. The above situations are obviously not a single incident, is the poor management of the hotel.

Partner

2/10

Poor

19 Jun 2024

wai no

Horrible Hotel

On the day I checked in, there were stains on the toilet. After I told to clean, there were still stains. I asked him to clean it again waiting for an hour, there was no cleaning crew. Then went to the front desk, the staff said that they had notified this matter in the computer system, but the staff did not take any follow-up action. The room was very hot and no air conditioning. They came to repair after 10pm. The detector showed the temperature was 26 degrees. After the repairs, it dropped to 23 degrees. Also problems with the TV's sounder (sometimes no sound) and picture (mosaic pattern). They said that there was no staff available to repair at night. They would arrange for someone to help us repair the next morning, but they didn't show up until I checked out on the third day. There were two coffee machines in the breakfast room, but neither worked. According to the official website, breakfast was until 11am, but staff had packed up the food to the kitchen by 10am. During the stay, there was a fault fire alarm warning at 6am, and all guests were notified to leave the hotel immediately. But only one or two staff to assist which was not enough to deal with the fire. This hotel does not have the service quality of Holliday Inn brand. If charge only 30% of this hotel price, I will never have the above requirements. This hotel is not worth it. The above situations are obviously not a single incident, is the poor management of the hotel.

Partner

2/10

Poor

19 Jun 2024

wai no

Horrible Hotel

On the day I checked in, there were stains on the toilet. After I told to clean, there were still stains. I asked him to clean it again waiting for an hour, there was no cleaning crew. Then went to the front desk, the staff said that they had notified this matter in the computer system, but the staff did not take any follow-up action. The room was very hot and no air conditioning. They came to repair after 10pm. The detector showed the temperature was 26 degrees. After the repairs, it dropped to 23 degrees. Also problems with the TV's sounder (sometimes no sound) and picture (mosaic pattern). They said that there was no staff available to repair at night. They would arrange for someone to help us repair the next morning, but they didn't show up until I checked out on the third day. There were two coffee machines in the breakfast room, but neither worked. According to the official website, breakfast was until 11am, but staff had packed up the food to the kitchen by 10am. During the stay, there was a fault fire alarm warning at 6am, and all guests were notified to leave the hotel immediately. But only one or two staff to assist which was not enough to deal with the fire. This hotel does not have the service quality of Holliday Inn brand. If this hotel charge only $30 to $40 a night, I will never have the above requirements. But at $100 a night, this hotel is not worth it. The above situations are obviously not a single incident, is the poor management of the hotel.

Partner

8/10

Excellent

02 Jan 2024

Hüsmen

👍

Friends_and_family Family

2/10

Poor

05 Nov 2023

ATSUSHI

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