Grand Sapphire

Kazakhstan , Almaty
Almaty, Dostyk avenue, 32, 32
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100 reviews shown

10/10

Exceptional

07 Mar 2026

Dave

Best hotel stay I've ever had. Nothing was out of place.

Self

6/10

Pleasant

05 Mar 2026

Kevin

No food in the evening and the bed was rock hard

Self

8/10

Excellent

19 Feb 2026

Kevin

On-site fairly secure Parking, Friendly Welcome at Reception, Clean Rooms, Hot Shower, Comfy Beds

Business

10/10

Exceptional

27 Jan 2026

Docia

Good

Business Self

10/10

Exceptional

25 Jan 2026

Debbie

Fast, friendly check in. Comfortable and clean room.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2026

Edirisa

They are very good people for customer service

10/10

Exceptional

20 Jan 2026

Room was warm and cosy limited noise only problem was the breakfast I was very hungry but good was stone cold and not enough to choose from as I do not eat meat

Leisure Family

10/10

Exceptional

05 Jan 2026

Yifru

Good location and good service

4/10

Poor

15 Dec 2025

Richard

Never again

Business

10/10

Exceptional

14 Dec 2025

Edward oscar

Staff on duty at the breakfast section was superb He was top-notch

Business Family

2/10

Poor

11 Dec 2025

David

Bed was hard as a rock. After travelling and being up for more than 36 hours, we should have fallen straight to sleep. But after laying there for over an hour, and developing a severe pain in my hip, I went down to request another room but was told that they were Needless tovsay, but we left and got another hotel.

10/10

Exceptional

11 Dec 2025

James Seamus

Great value for money - staff very helpful - good breakfasts and evening meals

Leisure Self

10/10

Exceptional

28 Nov 2025

Muhammad

Stay was good through out.
Mr Khurram on reception welcomed with smile and was very friendly and helpful with check in process.
Breakfast has gone terrible this time, less choice and not impressive as it use to be few years ago, frequent traveler and often chose this hotel over others but very disappointed with the breakfast this time.

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Tony

Good value

Business Self

6/10

Pleasant

23 Nov 2025

John

Good hotel, location in an industrial estate. ID check require to check in

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Astra

Amazing stay, amazing breakfast and amazing staff

8/10

Excellent

14 Nov 2025

Shirley

Unfortunately, we had a 'laid in' so missed breakfast. The bed was too comfortable.😊
Must mention that the window was quite dirty, the sink was cracked, shower head needs attention and better bins needed in the bedroom and bathroom.
Despite the above, I enjoyed my stay at the Grand Sapphire Hotel. Friendly staff and atmosphere, so would definitely stay again when in London.😊

Friends_and_family Friends

10/10

Exceptional

05 Nov 2025

eddie

Great staff

6/10

Pleasant

05 Nov 2025

Wai K

Staff nice

Business

8/10

Excellent

01 Nov 2025

Samuel E

Breakfast

6/10

Pleasant

31 Oct 2025

Anthony

Hotel floor a little dirty with stains and no upgrade offered.

2/10

Poor

25 Oct 2025

Shirin

I booked a family room indicating it was for a family of four after attending a wedding downstairs. I’d also given the ages of my children which were 17 and 13. We were given a room with a double bed and a single bed. I offered to pay for a spare bed or mattress or even a seperate room once I had seen the room but no mattress or spare bed were available. Three of us slept on a double bed and to be honest it was the worst nights sleep ever

Leisure Family

8/10

Excellent

24 Oct 2025

Bruce

All in all overall good/great

Business

10/10

Exceptional

04 Oct 2025

Gary

Great stay clean staff nice just right for us

Business

8/10

Excellent

02 Oct 2025

Umashankar

comfortable stay

Business Self

8/10

Excellent

29 Sep 2025

Patricia Hettie

Very good. Hotel was clean and good parking spaces

Leisure Partner

6/10

Pleasant

24 Sep 2025

Ramani

Clean room . Very good customer service

Leisure Self

8/10

Excellent

17 Sep 2025

Karen

Great place to stay for a couple of days while I was in town. Clean room and friendly staff. Will certainly come back

8/10

Excellent

17 Sep 2025

Abiola

The experience was nice. The only complaint I have is that the pillows could be firmer or more. The bed was ok

Friends_and_family Friends

6/10

Pleasant

06 Sep 2025

Sharon

Reviews

The room was adequate, could have done with a bedside lamp, the tap was loose, the quilt was not adequate and no bath towel
Breakfast was basic, no attendant , and could have done with some low music

Self

4/10

Poor

05 Sep 2025

Irina

Unfortunately, on this ocassion, I can't give a good review.

113, the room I was given, looked the worst I've seen in this hotel.

The room was very small. In front of the bed there was the coffee table with just maybe 30 centimetres in between the table and the bed.

The carpet looked really rough, with some holes in it.

The door's frame looked chipped all over.

The bed was not properly dressed for the stay: no mattress protector on the mattress, no topper either considering you could feel all the springs just by touching the bed. Under the bed sheet you could see something that looked like a single mattress protector on a double sized bed. Bed sheets were very rough at touch, not to mention of the duvet that was way smaller than the size of the bed and very thin. The headboard looked very dirty.

Considering the stay was for just for a night, I did not make any noise about it, but overall I was dissapointed with the presentation of the room for this stay.

Business_and_leisure Partner

4/10

Poor

04 Sep 2025

Verified traveler

Disappointing

I needed a room at the last minute near my elderly father. I parked in the car park where I was told to go but was then told I’d need to come back later to move it (it was already bed time). The hotel looked clean and up market but sadly it was superficial. Whilst the bed was sumptuously comfortable, the desk was mdf and the drawer didn’t fit. The overhead shower didn’t work and the handheld one squirted everywhere. I couldn’t open the shower gel and the gentleman at the reception desk couldn’t either- and he tried v hard! The coffee maker was a kettle and instant coffee. There was literally no coffee machine/proper coffee anywhere. It was the same at breakfast- paper cups and sachets of instant. Every table cloth was dirty and dirty crockery on all but one of the unoccupied table. My baked beans were vaguely warm and when staff finally appeared and I said as much, he just said that the light ( on the warmer) was on and went away! There was the usual sign about towels and caring for the planet but water and toiletries were in plastic bottles and paper cups at breakfast. So great night’s sleep, disappointing shower and awful breakfast experience. Definitely not what the reviews said sadly. Although there was a sign up saying you could get a discount for a 5 star review so that might explain things. Definitely not worth the money.

Self

4/10

Poor

26 Aug 2025

Samina

I booked a night at the hotel as was attending a wedding and convenient to stay. The venue part for the wedding was stunning and was not an issue.

The hotel itself is outdated - my single room had no storage for clothes and none of the power point sockets were charging up my appliances.

My sister and cousins room had no locks on the doors. The beds were comfortable however.

The complimentary breakfast was complimentary for a reason - it was terrible
Sausages looked like out of a can and not what we expected, neither was the food warmed up. Then we saw one of the staff light the fire underneath it but the kids had already had toast by then. The waiter said the other waiter was supposed to have done it to warm up the food but that he’s ‘lazy’

Won’t be recommending or returning to this hotel who even had the audacity to ask us to write them a good review !

Leisure Family_with_children

4/10

Poor

26 Aug 2025

Lorraine

I checked in without any issues, although I thought it strange that photographic ID was requested and photocopied. Git tobthe room and initially we thought this is lovely. However, the tap in the bathroom was very stiff to turn on, with a firm hand it came on splashing whatever on me and was very noisy. The overhead mirror light did not work, no place to put toiletries.

The bed was rock hard and the duvet cover had stains on it (changed by housekeeping the next day), i was in pain the morning having had a poor nights sleep, not only because of the bed but there needs to be some investment to prevent noise pollution from the busy road. There was also some internal noise, couldn't identify what this noise was.

Breakfast was lacking, the beans and artificial sausages have a lot to be desired. Breakfast was limited. I was surprised that there was no hot drinks machine with a decent variety of hot beverages. Sachets of coffee and tea.

On the day of checking out at 2 minutes to 11, I received a call from reception telling me that I need to check out at 11. I responded that I was aware, and was very annoyed, considering the nature of hotels should hospitality.

When i got to reception I asked the guy at reception if it’s usual practice to call guests telling them to check out at 11. He claimed that someone was looking for their room and they thought that the room that I was in was there's. This I found to be highly improbable as check in as at 3pm.

Hotel not recommend.

Leisure Family

6/10

Pleasant

19 Aug 2025

Zeby

Over all good

8/10

Excellent

13 Aug 2025

Paul

Hot dogs for breakfast

Business

6/10

Pleasant

04 Aug 2025

Temidayo

The Grand Sapphire Hotel is a lovely place to stay if you are in the Croydon area. The room was pretty standard no bells and whistles, my room was well kept, had aircon and was fairly clean. I would have liked if there was a fridge, a remote for the aircon and a deep clean of the bathroom as there was some mould forming on the surfaces and on the shower head. The mattress in my room was not the best, was thin and I could feel the springs but otherwise I slept well. Unfortunately the windows and walls were not noise proof as I could hear the slamming of doors, cars driving past and other guests walking up and down the hallway which wasn’t pleasant but I got used to. I appreciated the complementary breakfast. In regards to the parking, there is an onsite car park however, it seems that those who were attending events at the venue were given preferential treatment and each time I would try to park I was met with a rude man shouting at me. luckily the other security guard allowed me to park in a free space. I think more information needs to be provided on the parking as I had read that there is parking and can’t image where I would have had to park if the nice security guard didn’t help me. The staff here were genuinely nice with a few who didn’t really make an effort to smile or say hello to me and the Asian security guard who would shout at me every-time I would try to park my car. Overall, it was an okay stay, I would consider coming again for a night or two thank you!

Business_and_leisure Self

10/10

Exceptional

25 Jul 2025

Vasuki

Beautiful clean boutique hotel

Leisure Family

10/10

Exceptional

23 Jul 2025

Richard

Excellent Hotel

I have stayed here many times and have never been disappointed.

Business

8/10

Excellent

22 Jul 2025

DONALD

Good

Partner

2/10

Poor

21 Jul 2025

Mohammed

We didn't stay in the room ,because we booked a twin room and was given a double room because of there mix up at reservations team.I will be asking for a full refund as we did not stay in the room.

Friends_and_family Friends

6/10

Pleasant

20 Jul 2025

ANIL

Great for Parties!

Venue Ideal for holding Weddings, Parties etc
Just about a 3* hotel as no bar or restaurant and breakfast is minimal with a kettle to make your own coffee.
I cannot fault the staff who were friendly and helpful.

Partner

10/10

Exceptional

19 Jul 2025

Paula

Awesome thanks

I loved the Hotel. Very comfortable 😌 awesome

Partner

10/10

Exceptional

24 Jun 2025

Sylvia

A stunning hotel inside. My room was also lovely and so clean and comfortable. The food was excellent and the staff very friendly and helpful.

8/10

Excellent

20 Jun 2025

Iain

We were attending a pre wedding celebration in the impressive ballroom at the Grand Sapphire

Partner

6/10

Pleasant

19 Jun 2025

Warren

Everything was good apart from the noise outside that started at 1.30 am till about 3.30am unloading and loading of trucks

Business

2/10

Poor

17 Jun 2025

Helen

Our stay was terrible. On our first night we could not sleep due to extremely uncomfortable pillows that could not be even classed as pillows. The air conditioning unit is also very load and makes the bathroom walls vibrate. Also the noise from the very busy industrial estate the hotel is based in. On the 2nd night we were kept awake until nearly 3am with a very load Television in the next room because the walls are paper thin. Overall not a very nice experience.

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

OLUWATOYIN

My room was next to a dumpster company, they made a lot of noise early in the morning.I could not sleep well after a long trip.
Room 221 should not be rental out on Nobody…. Not even a dog! The noise is too much, especially early in the morning.

Leisure Self

10/10

Exceptional

07 Jun 2025

robin

Great hospitality and very friendly

Friends_and_family Family

2/10

Poor

31 May 2025

Amir

Don’t stay here, I know you get what you pay for but this place is a dump…

The location is acceptable provided you are aware that this is an industrial area but one would think that they would have the drive to ensure that the guests would have a pleasant experience but this is miles away from that !!!

- Service levels are very poor, room not cleaned and then asked to take towels our selves and wait till the morning as the cleaners have gone home.
- AC does not work in most rooms, had 2 rooms and changed rooms but AC did not work even in the new room.
- Parking at the hotel a major issue, advertising for parking being available but none is there as too many events are going on at the location.

Leisure Family_with_children

10/10

Exceptional

31 May 2025

Luke

Staff were all warm and welcoming, and the room was nice. The aircon in the room worked very well as did the shower in the bathroom, but the only downsides were the uncomfortable pillows and the lack of soundproofing in the rooms.

Friends_and_family Friends

10/10

Exceptional

25 May 2025

DOROTHY

I stay here when required and when I am in the Croydon area.

They also fantastic event halls in various sizes to meet your need. Just fabulous.

Business_and_leisure Self

10/10

Exceptional

18 May 2025

Pratibha

beautiful hotel inside

Saw the hotel was in an industrial estate and my heart sank. However, everything changed once we'd entered it. Very polite staff, excellent service, very clean rooms and beautiful breakfast room.

Friends_and_family Family

10/10

Exceptional

17 May 2025

bositen

Relax

I have a very good experience with services from receptionist professional,one down side is that they should improve on the breakfast

Partner

10/10

Exceptional

02 May 2025

Mohamed

Excellent

Like amazing hotel and superb service with a smile. Great value for money.

Business

6/10

Pleasant

30 Apr 2025

Verified traveler

Underwhelmed

Rooms are very dated. Needs to be refurbished. I overheard another guest complaining about a staff member entering his room whilst he was in the room with his wife! Didn’t feel safe after that as the lock in my room was broken. Chose this hotel for convenience as I was attending a function at the same location. I wouldn’t choose to stay there again.

Partner

8/10

Excellent

27 Apr 2025

Marion

Service and accommodation was good.

10/10

Exceptional

24 Apr 2025

Richard

Excellent

I always stay at the Sapphire when working in Croydon. Clean and tidy with very friendly staff.

Business

8/10

Excellent

22 Apr 2025

Berenice

Nice hotel with good decor. In-house caterer can provide indian room-service meals which are tasty. Convenient location if driving, or a 10-20 minute walk from restaurants and shops. Parking can be very tricky during events.

Leisure Friends

6/10

Pleasant

07 Apr 2025

Susan

Noisy neighbours or no soundproofing?!

When I checked in I was sent to a room which hadn't been made up, but this was quickly changed for me to a room on the next floor.
The people in the room opposite woke me up at midnight, coming in and out of the room, and talking in their room. I'm not sure if the wall and doors are incredibly thin but I could hear every word of their conversation, and I don't think they were talking particularly loudly. By 2.30 I resorted to listening to white noise on my phone to try to get to sleep, I had to be up at 5 am!
I spoke to reception the next day, and that night there was silence so all was good.

Self

2/10

Poor

03 Apr 2025

Verified traveler

I couldn’t recommend this location.

I had three rooms booked for four nights. I arranged to fly home early and my family only stayed for two nights. The floor carpets were ripped. Bins were left dismantled and cleaning products left on the floor. Room dishes (mugs/cups for the kettle) were unclean. One room had water. Two rooms didn’t have water. There was a hallway diffuser that was overwhelming.

Friends_and_family Family

6/10

Pleasant

31 Mar 2025

Dee

The hotel is clean throughout… room was large , felt fresh, bed was large and comfortable

Leisure Self

4/10

Poor

26 Mar 2025

Tracey

Very little options for breakfast. Room not very clean.

Leisure Family

10/10

Exceptional

22 Mar 2025

Jennifer

Very polite staff. Allowed us early check-in and extended car parking. 15 minute walk to the nearest train station into London.

10/10

Exceptional

21 Mar 2025

Ruth

Clean friendly staff nice food everything I needed

Business

10/10

Exceptional

16 Mar 2025

Verified traveler

Great Staff, and An Easy, Cozy Stay :)

The staff was very helpful and the room was cleaned well, the buffet offered for the mronings was pleasant. It was easy to navigate in the hotel and the staff were very helpful with whatever we needed. Would recommend!

Friends_and_family Family

8/10

Excellent

13 Mar 2025

Colin

Tea/coffee fine; no sweetener as a diabetic that is a problem

Leisure Self

10/10

Exceptional

11 Mar 2025

Richard

Excellent

I have stayed on many occasions and have never been let down. Definitely recommend.

Business

8/10

Excellent

08 Mar 2025

Baneeta

Lovely room. Clean. Lovely bathroom.
No lock on the door. You need a key card to get in but you can’t lock it from the inside.

Staff are pleasant but not welcoming.
Main desk wasn’t always manned. Short answers not very receptive for reception

Partner

10/10

Exceptional

06 Mar 2025

Andrew

Excellent value Hotel

Convenient location and good amenities close by, great WiFi very comfy bed.

Business

10/10

Exceptional

06 Mar 2025

Marc

Hotel stay

Good overnight stay, gave me the rest I needed

Self

10/10

Exceptional

27 Feb 2025

Melvina

Luxurious stay. Refreshing Cleaniless. Delivers.

Business Family

6/10

Pleasant

23 Feb 2025

Neill

We were attending a wedding in the attached centre, so booked in the hotel. Check in was ok, but the room was small, with virtually no storage. The window was broken and let in sound and a draught. There was a full cup of stale coffee on the windowsill when we drew back the curtains to expose the view of a flat roof and the air conditioning units for the hotel. On Saturday night, despite notices all around the hotel saying quiet time was from 2200-0700, we were kept awake by extremely loud music from the event centre until 23.20. The hotel is located on what seems to be an industrial estate.

Leisure Partner

6/10

Pleasant

21 Feb 2025

eddie

Heating wasn't working in my room and drain blocked in shower

8/10

Excellent

21 Feb 2025

Sibukeli

Lovely welcoming spacious banqueting venue that you can dance without stepping on someone’s toes

Leisure Friends

10/10

Exceptional

20 Feb 2025

Kevin

Great place and food

Business

6/10

Pleasant

11 Feb 2025

Anthony

Not as good 2nd time as first

The main issue was noise from outside some kind of industrial estate. All night which disturbed sleep a little. Unfortunately my room was not able to be changed but the staff were nice and gave me a complimentary dinner.

Partner

10/10

Exceptional

04 Feb 2025

Anthony

A gem in London

It was without doubt the best hotel i have stayed in. Much better than premiere inn. A real gem in London

Partner

8/10

Excellent

30 Jan 2025

Andrew

I didn't get parking space the first day I checked in. From the 2nd day everything went well.

Business Friends

10/10

Exceptional

22 Jan 2025

Dean

Really nice hotel with great decor

Business

8/10

Excellent

19 Jan 2025

Charles

Quiet even thoy there was a wedding at the hotel

8/10

Excellent

09 Jan 2025

Zobida

Comfortable

Business

6/10

Pleasant

05 Jan 2025

Andrew

All show and not so much go.

No bar.
Refused food as there was a function on and was told the kitchen will be too busy.
As a paying guest i thought this was poor.
Breakfast was strange.
A 1.5 litre kettle to boil for your tea or coffee for everyone. Bottled water to fill the kettle. This would be a problem if everyone came down together.
Hot dog sausages ???
Hash browns were nice.
They say it is a complimentary breakfast.
I think they should charge a little extra and improve the breakfast. Some bacon would be good and maybe some pastries.
The saying is..\"You only get what you pay for\"
This is true and TBF it was very cheap.

Partner

8/10

Excellent

02 Jan 2025

Ajibola

The receptionists were fantastic.

Lifts were not working but managed the situation well.

Breakfast was spot on.

Security was also good.

Very quiet also.

Overall - 8/10

Leisure Partner

6/10

Pleasant

31 Dec 2024

Liam

Had to pay £100 deposit on arrival which was not stated on booking. Lift was of of service. Apart from that good stay

Business_and_leisure Partner

10/10

Exceptional

31 Dec 2024

Jane

Lovely stay
Staff were friendly and very professional
Would recommend

Self

6/10

Pleasant

28 Dec 2024

Verified traveler

Self

10/10

Exceptional

15 Dec 2024

Neal

Service was good, staff very helpful, complimentary breakfast was excellent
Bathroom light sensor wrongly placed as it kept turning off while people in shower which was a bit of nuisance otherwise we enjoyed our stay

Partner

6/10

Pleasant

11 Dec 2024

Sandra

It's a nice, pleasant hotel. I am grateful to the hotel for extending my stay for a further few days. The customer service at reception was cold at times, but apart from that, it was decent.

Leisure Self

4/10

Poor

09 Dec 2024

Kikelomo O

Disappointing with variable customer service

When I arrived around 22:43, I was exhausted from a long journey from Cambridgeshire to Croydon. I hoped that I would get a friendly reception and get to my room swiftly, because I had to arrive by 8am for surgery early next morning, Wednesday 20 November 2024. That was the only reason why I had to book a hotel. Usually, I go the same day, but after 1 or 2pm.

Therefore, I was shocked when David at reception asked me to email my ID! I showed him my Network railcard. But he said I had to email it, and gave me a Grand Sapphire Hotel and Banqueting business card with its email address.

I have never had to do that before, in more than 30 national and international trips and hotels. I made that clear in my email. Bad start.

The service was better, though variable, after that. When I returned from painful foot surgery with 2 crutches and exposed bandages, I still had to ask for help. It was not automatic. Then I got help up to my room from a young woman.

My room had not been cleaned. Bed not done, bin not emptied. They had only put a new bottle of water on the table, and replaced the miniature bottle of shower gel. I was appalled and reported that to a man at reception. He apologised and said he would inform management.

The gentleman at the breakfast buffet the next morning, Thursday 21 November, was helpful, and brought it to my table.

Overall, I definitely won’t return to, nor recommend Sapphire & Banqueting. I prefer the good and excellent service in other hotels.

Self

10/10

Exceptional

07 Dec 2024

Shaun

Great Place but for some the location may be bad

Well worth the price the room was a decent size clean & warm I actually had to open a window for a while as it was getting a bit too warm.

If like us you are going to Ashcroft Theatre/ Fairfield Hall then it's a bit far out & if coming by train then it's £15 to/from East Croydon Station & the same to the hall so it works out a bit expensive for Taxi's.

Located almost opposite the old London airport which had I had the time I would have wandered over to as it may have been interesting.

Partner

10/10

Exceptional

02 Dec 2024

Catherine

Handy hotel, very clean, helpful staff!

Business

8/10

Excellent

16 Nov 2024

Vasiliki

Nice and clean room! Very friendly service
The only disadvantage was the lack of minibar in the room and bar in the hotel

Business

10/10

Exceptional

16 Nov 2024

Christopher

The premises was clean and tidy.
Staff pleasant
Wasnt impressed with the breakfast
Parking space unavailability at time of booking in

Leisure Friends

8/10

Excellent

14 Nov 2024

Roger

Nice hotel good staff but in industrial area which was noisy .breakfast was a buffet type and I had to ask the staff to re fill the food containers.No bacon available .yard containing skips was situated adjacent to the hotel and they were moved around from an early hour.Walls really thin I heard the occupants in the next room talking normally.

Leisure Self

10/10

Exceptional

10 Nov 2024

Christine

Our stay was very nice. The customer service was impeccable! Highly recommended

Friends_and_family Friends

6/10

Pleasant

10 Nov 2024

Maria

This hotel and directly outside is beautiful... It appears to be in an industrial estate area so is pretty quiet at night.
We had an executive suite booked and were told upon arrival that we needed to pay £100 security fee ... This was not mentioned at the time of booking nor was it in the terms and conditions I had sent to me, they however insisted I pay it so be aware of this.
The suite was nice, however our bed was hard like concrete resulting in me getting very little sleep. My daughter's put up bed was very comfortable. Included breakfast was ok, what was there was nice, a little disappointed in the hot dog sausages and no bacon, but otherwise overall it was ok.

Leisure Family

2/10

Poor

02 Nov 2024

alison

no bar or restaurant. in the middle of an industrial estate so very noisy from 6 am. room was not cleaned for the first 2 days we were there. had to complain

Leisure Partner

4/10

Poor

29 Oct 2024

Leon

I WOULD LIKE MY MONEY BACK!

On check in, I was asked for photo ID, even though I am a UK resident, which I found confusing. I asked for an additional key for my partner so that she could come and go as she pleased, this was declined, stating that they only give one key per room. This, for me, was a major inconvenience as that meant that we could not go out separately and if we did, we had to co-ordinate who was having the key and when one of us would be back to let the other person in.

The breakfast in the morning was, in my opinion, not enough for I and my partner. One butter croissant left in the tray and 2 chocolate croissants left, juices nearly empty etc. Then whilst eating our breakfast, the tables and chairs around us were being broken down for another event that was happening in the same room, which made us feel rushed. We were the only table left in the room, but were left feeling that they needed us to leave the breakfast room so that they could continue to set the room up for the event happening that morning.

That night, at approximately 1.00am our electricity went in our room whilst we were watching TV. There was no one at reception, so I had to leave my partner in darkness to find someone to assist us. Upon finding someone we were offered another room, but no assistance was offered with our belongings. I called reception as the heating in the new room wasn’t working and was told that someone would come to assist, no one arrived so we slept in a cold room.

Overall not a great experience!

Partner

6/10

Pleasant

14 Oct 2024

Laura

Dining hall and reception area beautiful but my room was very basic.Draughty window and doorframe of bathroom could do with modernising.A table next to bed would have been handy.My room also noisy with lorry business next door and events downstairs.

Leisure Self