Grand Eurasia Hotel

Kazakhstan , Almaty
ALMATY, Zholdasbekova Street, 9A
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20 reviews shown

2/10

Poor

29 May 2026

Natalia

This was the worst stay I have ever had during all my travels. It was impossible to sleep here, and I felt unsafe.
During my stay, I experienced constant loud air conditioning noise, disturbances from conference attendees in the hallway, loud music from a banquet hall late at night, children running through hallways, bad sewage odors in the bathroom, and a general lack of security and management control. The hotel failed to provide basic comfort, cleanliness, or safety. There was no restaurant as advertised on the website. I do not recommend this hotel to anyone.

Self

6/10

Pleasant

11 Sep 2025

Maryam

Staff was helpful and room was relatively clean and comfortable. The hotel is close to food and stores. The room did not have a window though and the transport from the airport mentioned in the description of the hotel does not exist.

Partner

6/10

Pleasant

29 May 2025

Nika

Location is perfect- near everything and anything you need. 24 hours front desk is a lifesaver. Very friendly and knowledgeable staff. Rooms spacious with nice size comfortable beds. Strong WiFi. The only negative are bathrooms: everything was broken: toilet, sink, shower, plumbing. I also would prefer more soundproofing of the rooms.

Friends_and_family Family

2/10

Poor

16 Dec 2024

Sergey

My stay at this hotel was unsatisfactory. On the day of arrival, I was given a room without a window or any air conditioning or fan, and the room temperature was like that of a sauna. When I went to the reception to complain about it, the receptionist told me that in order to change rooms, I would have to pay 85,000 Uzbek som. I explained that I had already paid enough for the hotel. The next morning, when a different receptionist was on duty, I spoke with them again, and the new receptionist changed my room without asking for any additional payment. However, the TV in my new room didn’t work, and we chose not to complain about it.
Additionally, if you assume that breakfast is included, you would be mistaken. At a 4-star hotel, I would expect breakfast to be included, but not at this one. The only positive aspect of this hotel is its location, close to the U.S. embassy, a shopping mall, and restaurants. I would rate this hotel as a 2-star motel.

Business Friends

10/10

Exceptional

02 Nov 2024

Liya

Big thanks to all personnel, especially the receptionists who help guests with the check in process and helping with WiFi and the like. Great location, close to the USA embassy.

Business Self

2/10

Poor

10 Sep 2024

Davron

This was a prepaid booking. Hotel reception refused to check me in, saying they did not receive the money from Expedia. A day later hotel sent me an email asking for feedback of my stay even though I was not checked in. I’ve never had a funny situation like this. They have not refunded my money until now.

Business Self

2/10

Poor

28 Apr 2024

Aftab

Worst Hospitality

It was worst staying , there is no room service for cleaning, no hot water coming to shower. After multiple complaints also staff ignored.
Zero recommendations

Business

10/10

Exceptional

26 Apr 2024

anna

Great location

10/10

Exceptional

19 Apr 2024

anna

Optimal location, worth for the price

2/10

Poor

20 Mar 2024

AYDIN

Never book this hotel. I booked this hotel for my mother-in-law in order for her to go to US consulate there. When they arrived, the hotel asked for more money saying that because we booked via Expedia, they don't get much money. They declined to pay more and the hotel called the cops and kicked my parents without a refund. Never ever book this hotel.

Business_and_leisure Family

6/10

Pleasant

08 Sep 2019

Verified traveler

“Tired” property. Only one floor of three looks satisfactory and dare to be called 3, not 4 stars. No proper working internet, scares food at breakfast. May be considered good for small money it costs. Do not expect a miracle: for that you are getting old and very firm mattress, worn out towels and bed linen, no mini bar and no safe at not refurbished floors. Anyway it is good from outside with marble and glass. Combined with Soviet stile shopping center at the first three floors. But cheap price ....

Business Self

6/10

Pleasant

12 Feb 2019

Verified traveler

It was right across the street from a mall with lots of food choices.

Business Partner

6/10

Pleasant

22 Sep 2016

Dennis

A hotel remodel in progress

It is valued well for being so close to all the major attractions in Almaty. Directly across the street from the Dostyk Mall. Area is full of attractions all within easy walking distance from this Hotel.
The staff are knowledgeable and most speak English very well. The rooms are clean and the buffet breakfast helps.
The Grand Eurasia Hotel is being remodeled on the interior so it is a work in progress. So one could judge the hotel harshly or look at it as a bargain with name brand hotels being far more expensive in the area. With the currency valuation of the US Dollars to the Kazakh Tenge , I would say it is a nice value. It is a beautiful city with so many trees and the locals are so helpful. Many restaurants close by and all worth exploring.
There is a restaurant attached to the Hotel which offers homemade cuisine so if one wishes you only need take the elevator down to the 1st floor and head out the hallway door and walk to the end of the hallway. It's cuisine is Kazakhstan which are made daily ! The deserts are pure heaven and one should try all. My personal favorite was a pastry filled with sweet banana.
Everything on the menu is so tasty and of course made fresh daily throughout the day ! It is open from 0800 to 2100 hrs.

6/10

Pleasant

18 Sep 2016

Verified traveler

Great convenient location!

The hotel is near to mall, playgrounds for young children and across from US embassy, American citizen services. If you need to conduct business there, this hotel is great. Staff are kind and the breakfast is ample and served in a magnificent ballroom.

Family

2/10

Poor

09 Sep 2016

Verified traveler

Terrible hotel in terrible condition.

Hot dirty room. TV quit working during my stay. Room was not cleaned fully by staff. Breakfast was poor.

4/10

Poor

13 Dec 2025

NOBUO

モールが近くなので予約しました。雑居ビルの5階がホテルの様です。宿泊部屋の直ぐ上がクラブで、音楽の騒音が一晩中気になります。冷蔵庫が壊れていたので、交換してもらうが持って来た冷蔵庫が衛生的にアウト。食品を入れられない程の中の汚れで結局、使用しませんでした。。テレビは最初から最後まで何故か使えませんでした。

Business Family

2/10

Poor

17 Nov 2024

Hoyoung

너무 지저분하고 방음이 안됨. 옆방에서 말하는 소리와 수도물 트는 소리가 시끄러움. 침대가 오래되서 자고 일어나면 허리가 아픔. 샤워실 배수가 안되 물이 고임. 복도의 벽지는 찢어져 있고, 기본적인 생수도 달라고 해야 줌. 내 인생 최악의 호텔.

Business Self

2/10

Poor

15 Jun 2024

masera

Horreur

Chambre nettoyer 1 fois sur la semaine pas de petit déjeuner pas d eau en chambre douche cassé horrible

Business

4/10

Poor

25 Apr 2024

Yiu Wah

It Doesn't Worth the Price

In general, the rooms are lacking of maintenance: no stable hot water supply, tap water is milky, air-conditioner isn't functioning properly, the bed and pillows aren't comfortable, and the toilet has odors.

But the location is very good, near the big shopping mall Dostyk Plaza.

And the front desk staff is helping, willing to change room for us. But the staff doesn't know how to register our stay in Almaty with the Immigration authorities, when this is a must for every tourist staying more than 5 days in the country.

Friends_and_family Family

4/10

Poor

07 Nov 2018

티무르

도심 중심부에 있어,
주변편의시설 이용은 편안함
객실은 좀 오래되어서 쾌적성이 떨어짐
객실과 연회장 같은 층으로 프라이버시 좋지 않음
조식 제공시간이 너무 늦음 8~10시 제공으로 일찍 이동하는 손님은 사용불가