Name: Holiday Inn Almaty
Address: 2d, Timiryazev Street, Almaty, 50013, KZ

10/10

Exceptional

06 Jul 2026

Jerry

Great location and the service by the staff is outstanding. Close to a large shopping center.

Self

8/10

Excellent

05 Jun 2026

Mohamed

Good overall……………………………..

6/10

Pleasant

05 Jun 2026

Reet

So so…not so good experience

Family_with_children

6/10

Pleasant

21 May 2026

Douglas

The breakfast was nice.
Was charged twice for the room. This was resolved after I brought it to their attention.
Air conditioning didn't work in the room, but they did change the room.

8/10

Excellent

15 May 2026

jacob

Good service
Friendly staff. Special thanks to Tamer restaurant head waiter manager
Convenient location
Clean rooms

Self

8/10

Excellent

09 Dec 2025

Karina

Rooms were a bit ‘tired’. Bathroom felt like it was pretty old but restaurant was top notch.

Leisure Family

10/10

Exceptional

18 Nov 2025

Jason

Staff was very helpful. I made an error in my reservation and staff corrected immediately without issue.

Self

10/10

Exceptional

18 Nov 2025

Nikita

Great hotel , the stuff was helpful. 24/7 Bar and room service .

Business Self

10/10

Exceptional

24 Oct 2025

Kazhun

Great staff, decent room, beautiful view. Plenty of dining and shopping within walking distance

Leisure Partner

6/10

Pleasant

23 Oct 2025

Asset

Decent room. AC is not working . Drain system is not properly working in bathroom.

Business_and_leisure Self

10/10

Exceptional

08 Oct 2025

Hedi

The room was neat and clean, and we appreciated the very nice towels and linens. We also really liked it. There were fresh water stations on every floor. The staff couldn't have been nicer or more helpful. A small café downstairs a very good latte!

Friends_and_family Friends

10/10

Exceptional

22 Jul 2025

Yuehan

Good place

Business_and_leisure Family

8/10

Excellent

07 Apr 2025

Chetan

COULD BE BETTER

HOTEL ROOMS ARE EXTREMELY SMALL AND CRAMPED . CHOICE OF VEG FOOD IN THE MENU IS EXTREMELY LIMITED.

Business

4/10

Poor

25 Mar 2025

Ashok

The property is completely out of sync with the times...from the filthy carpet to broken tiles and washroom knobs... everything was bad. When the temperature is 20 degrees, the hotel refused to switch on the AC. Staff are better. It is a big blot ok the Holiday Inn name. I moved to IBIS for 4 days.

Leisure Family

10/10

Exceptional

27 Dec 2024

Paul

The staff were excellant and helpfull.

Self

10/10

Exceptional

30 Oct 2024

Elina

Great place!

Amazing stay. Great location, great service and one of the best breakfasts I ever had!

Friends_and_family Family

10/10

Exceptional

16 Aug 2024

Ravshan Uraimov Lisa

Overall, it’s good hard to see the mountains. I had a mountain view broom, but there is barely mountains to see lots of buildings in front of window, and there is constructions on the backside of the hotel. I hope the spill improve in the future thanks.

Business Self

8/10

Excellent

10 Jul 2024

Victoriya

The new renovation really fits the property and made my experience much better. Overall, amazing hotel with an exception of slow service and the hotel needs cleaning more often in the rooms.

Business_and_leisure Family

4/10

Poor

18 Jun 2024

Cynthia

Changes for the worse

I had a great stay in the fall of 2023. The summer of 2024, the hotel is undergoing renovation and a shift towards hosting large groups of tourists (often sleeping in the common areas as they awaited their rooms). Breakfast was of low quality. Some young people working at the front desk were excellent, and others were lackluster and poorly trained. location (near a large shopping center) is excellent, but I won't be back.

Business

10/10

Exceptional

03 Jun 2024

Vitalii

Excellent service

Business Self

8/10

Excellent

03 May 2024

NOREEN

Need new carpet

4/10

Poor

13 Nov 2023

Oleksandr

The hotel in general is fine but .. when I checked in there was a bat in my room, brought it to receiption in a bag: no excuses, no support or customers service. I am traveling for months and this is the place I will never come back

Business

6/10

Pleasant

24 Aug 2023

Xuejun

it’s in a convenient location, quiet and staff members are very friendly. But the property is a bit run down. The carpet needs to be replaced and the furnitures are old.

Leisure Self

10/10

Exceptional

05 Aug 2023

Kevin

This is an ideal area where for people who visits a country for the first time. The staff have been brilliant and extremely helpful and friendly.

Leisure Self

10/10

Exceptional

31 Jul 2023

Kevin

Although I had problems when I arrived in the country with my partner was unfortunate was unable to meet me, the staff was able to assist my situation, they were extremely helpful and speak and understand good English, very impressed and great hospitality.

Leisure Partner

10/10

Exceptional

17 Jun 2023

Anela

Such a great experience! Very attentive and helpful staff, delicious breakfast, safe and clean environment.

Leisure Self

8/10

Excellent

25 May 2023

Kathy

The room and hallway carpets were very dirty and the color almost turned black.

Leisure Family

6/10

Pleasant

27 Apr 2023

Mohamed

Never ever thinking to come again!!!

Not clenched enough, it’s not every day.
Reception staff are not professional.
Check out 12 but they are making noise from 10:00 am.
Breakfast not worth at all.

The Hotel not as holiday in standard!

Friends_and_family Friends

6/10

Pleasant

12 Apr 2023

Faina

Stayed there for around 5 days, and the hotel unfortunately falling apart.
Staff and service are excellent. Staff goes beyond and above to help, and accomodate your needs. They make sure you are happy and do their best to make your stay comfortable as much as its possible giving the conditon of the hotel.
Rooms are outdated, towels are very old and thin. When I asked, the host brought very good fluffy towels, but to get them you might need to ask. The lights in the room are very pale, its almost dark and feels uninviting, carpet is dirty and old. It feels like staff does everyting to keep this place clean and tidy, but management invests ZERO to make it happen.
Overall, my big THANKS to staff for accomodating our needs and changing the room, giving good towels, umbrella when it was raining, etc. And lots of questions to management and owners, the hotel has amazing team working there, location is spot on, why not to make tis hotel one of the bests in towm?
Thanks

Business_and_leisure Family

6/10

Pleasant

03 Apr 2023

Zhanna

The regular hotel. We had our every year conference there. There were not lotion and shower cap in the room. They put only two small towels. It were not enough, frankly! There is a reconstruction area around the hotel.

Business Self

10/10

Exceptional

22 Mar 2023

Victoria

Very helpful and attentive staff, great breakfast, clean room and one of the best areas, close to everything.

Leisure Self

10/10

Exceptional

19 Feb 2023

JAMES

Staff very helpful and polite, rooms very clean

Leisure Self

6/10

Pleasant

27 Oct 2022

Alexander

The location was right for the event that we had to attend.

Business Family

8/10

Excellent

01 Sep 2022

Madina

The toilets are very dirty!

Leisure Self

10/10

Exceptional

21 Aug 2022

Natalia

All

Business_and_leisure Family_with_children

10/10

Exceptional

24 Jun 2022

keng

Friendly staff, clean, secure, and quiet, good breakfast selections, easy access to shopping and restaurants, professional room cleaning staff, close to freeway

Business

8/10

Excellent

09 Jun 2022

Ramin

Overall, our stay was fine. The towels were old.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2022

Alima

One can always count on service, good bed, and silence in Holiday Inn rooms. Thats why I keep staying there...

Business Self

6/10

Pleasant

21 May 2022

ZHANAT

not bad, but very boring, wi-fi does not work well. The cook in the restaurant cooks well.By some reason there wasn’t electric power couple days and staff even didn’t offer any component.

Business_and_leisure Self

8/10

Excellent

01 May 2022

Juan-Ettienne

Almaty business trip

On checking in I waited about 15 minutes as there was only one person working the check in desk. No apologies were made for this delay as if its normal… The room was noisy and facing onto a very busy road. The hotel is showing signs of age. Breakfast was good, the location is central and close to a mall. I was honestly not very impressed with hotel. But it was well priced I guess…

Business

10/10

Exceptional

14 Oct 2021

Khurmatulla

Wery comfortable.
Bed and sleeping quality is good

Business Self

8/10

Excellent

28 Sep 2021

George

Almaty stay

Hotel was fine. Just a bit far from everything.

Friends_and_family Family

10/10

Exceptional

09 Aug 2021

George

Almaty trip

Hotel is very clean. Breakfast is really good. Also very central. Will stay again.

Partner

10/10

Exceptional

08 Aug 2021

George

Awesome hotel

The hotel is really awesme. It is clean and staff are friendly. Breakfast is also very good. Would stay again.

Partner

4/10

Poor

16 May 2021

Verified traveler

Reception staff were okay
The rest was really belıw Holiday Inn standarts
Heater wasnt working
Floor of the room and water tab was really old and dirty
Breakfast was poor

Business_and_leisure Friends

10/10

Exceptional

08 Apr 2021

Verified traveler

Good hotel in Almaty. Good combination of price and quality. Cosy rooms. They have tea sets in the rooms, which is a nice touch. If that needs to be re-stocked ask receptionists 2-3 times to do that as room service may forget that during their morning rounds. Bear in mind the hotel does position itself as a 4 star one, so do not expect 5 star luxury. With that attitude you will get a well located hotel with good price-quality ratio and enjoy a relatively comfortable stay.

Friends_and_family Family

8/10

Excellent

26 Feb 2020

Traveler

No slippers, otherwise it was good. The bed as usual was very comfortable. Thanks

Leisure Partner

4/10

Poor

07 Nov 2019

Verified traveler

Awfull smell was in the room, and I was so tired to go downstairs and change the room.

Business_and_leisure Self

10/10

Exceptional

03 Nov 2019

Verified traveler

It was very nice place with a very good restaurant. The food in the restaurant during lunch was excellent, but the portions were really small. The breakfast was superb!!

Business Partner

2/10

Poor

13 Oct 2019

Steven

Avoid, noisy and run down

Housekeeping did not clean room
Bedsheets has holes in, curtains did not close and the room was on busy highway so constant noise

Self

8/10

Excellent

06 Oct 2019

Verified traveler

.veru good

Business Self

6/10

Pleasant

28 Sep 2019

James

I booked (and paid for) a king. I was downgraded to a (very narrow) single on check in. No offer of any compensation was offered. I even had to pay for breakfast. The staff said sorry, but they were full. “Sorry” doesn’t give me what I paid for.

Leisure Self

2/10

Poor

28 Sep 2019

Jackie

We arrived at the hotel at 5 AM but the room was not ready until 45 minutes later though we paid for the room starting from the previous day.
The staff neither apologize nor compensate us for the inconvenience. One night two men somehow opened the door and walked into my room at about 4:30 AM. They ran away when I was awaken and shouted at them. I informed the hotel but there's no follow up.

Business Friends

6/10

Pleasant

23 Sep 2019

Mark

I told them the TV reception was poor. The technician came and couldn't fix it, and left. No follow-up.
The burgers from room service were average at best.
The toiletries were poor.
The breakfast buffet was good. The price overall for the room was good.
The overall experience just felt average.....

6/10

Pleasant

22 Sep 2019

Koon

Arrived at about 6 am but room was not ready. Waited for about an hour, front desk said that computer was down. Just sat. Room was tidy and clean. But there were stains in the WC. Room cleaning was a little shoddy. Breakfast was ok. Staff were neutral. Letter apology came later, unaddressed; ie standard reply, and offered only a drink at the bar.

Business Friends

10/10

Exceptional

16 Sep 2019

Jim

Giod location about a fifteen minute walk to the square.

Leisure Self

4/10

Poor

09 Aug 2019

Verified traveler

I have never stayed at a hotel with this many unfriendly staff. They treat everyone as potential thief

Business

8/10

Excellent

30 Jun 2019

Verified traveler

The security guy was rude and questioned if we lived there when we came to the hotel late at night. The room had a weird smell and the air was stuffy when I checked in.

Business_and_leisure Self

8/10

Excellent

29 Jun 2019

Steve

Nice stay and good service.

6/10

Pleasant

24 Jun 2019

TravelLee

Not very willing to bend backwards for travelers. Wanted to take a shower before a long flight they didnt allow and they wont do post cards either.

Leisure Self

8/10

Excellent

08 May 2019

Anthony

Good for a short stay

Had a long layover and needed somewhere to relax. Room is clean and tidy with a very comfortable bed

8/10

Excellent

11 Jan 2019

Vitaliy

It's a good business hotel in the city centre. I noticed the bed was really comfortable and the room was clean. The fitness room is good, but seems a bit under equipped.

8/10

Excellent

24 Aug 2018

Mark

Enjoyed Almaty

Just wgat you'd expect from a Holiday Inn. Reception check in good, breakfast fine choice, I do miss the days of freshly brewed coffee but never mind. Excellent bed and quiet. Good shower, all that was needed. Location fine we walked to where we needed to be.

Family

10/10

Exceptional

28 Jul 2018

kandatravel

Mileage run trip to Almaty

My first trip to this city with out knowing where to stay. HOLIDAY INN ALMATY was pleasant surprise. good location with friendly and Excellent staff. I arrived late at night and I was very tired but front desk staff Aidos, made my checking experience super fast and easy also extremely friendly and professional. I HIGHLY recommend this hotel and best little secret in Almaty. I ate several time at hotel restaurant both buffet and A LA CARTE item was excellent.

10/10

Exceptional

28 Apr 2018

Germaine

Another great stay

I've stayed at this hotel several times and it's my hotel of choice when visiting Almaty. As always the room was inviting and comfortable. The staff was quick and helpful.

8/10

Excellent

02 Apr 2018

Valerie

Nice time at the Holiday Inn

We stayed for 3 nights and enjoyed it. Beds are comfortable, breakfast had a lot of options, the room was clean. Front desk staff speak English. Can’t complain!

Family

8/10

Excellent

25 Feb 2018

Steven

Good hotel, great staff. Happy to go back.

Nice hotel and very good staff but shame the aircon wouldn’t cool the room therefore became too hot for me to sleep well.

6/10

Pleasant

01 Dec 2017

Eric

Decent option for the price

If it’s a short trip, and you don’t want to spend much money, this is an OK option. I do think you can do a bit better in Almaty for the same amount of money though.

6/10

Pleasant

26 Oct 2017

Pavel

Nice business hotel

Good value for the money paid. Especially for business trips.

2/10

Poor

14 Sep 2017

Harjot

Just OK, not good.

The hotel is well located and has some but not full essence of a Holiday Inn. First: my room was facing the street on the 7th floor and i was amazed at the lack of sound insulation! Terrible is an understatement. The hotel is providing ear plugs at the bedside so they know this problem. Please avoid such a room if you decide to stay there.
finally a very very tiny issue but shows integrity: my colleague was charged 2000 tengey (local currency so about 5 gbp) for a taxi that would have charged 200 tengey (50p). and should the hotel be considerate: they should have advised her to walk 5 mins. lol. Be careful!

8/10

Excellent

21 Jul 2017

francois

Good value for money in almaty

Nice, clean and confortable hotel in almaty. Wifi is good staff is nice and helpful.food and room service a little bit overpriced.location is ok but a bit far from the center and theres not much around. Yu'll have to walk a lot, metro is not efficient, not enough stations and very far one from another. Then the taxis, absolute nightmare they will all rip you off and try to make yu pay as much as 10 times than locals. Thats the biggest issue in kazakhstan. Be very very careful with taxis, always negotiate the fare before you get in and always ask a local what should be a fair price.

8/10

Excellent

28 Apr 2017

Julie

Great Beds!!!!!

The rooms were standard Holiday Inn rooms, but the beds were amazing!!!! The staff was helpful. Food was okay

8/10

Excellent

23 Mar 2017

Kheng Hua

I booked a executive room, but the front desk gave me a standard room...

I stayed for 5 nights but the hotel did not change my bath robe, even when I left it together with the used towels. housekeeping just hanged up the robe...

Overall a comfortable stay and the restaurant staff worked hard.

10/10

Exceptional

14 Mar 2017

Verified traveler

Satisfied Customer

We had a great stay at the Holiday Inn. Good clean room, good WIFI, hot showers, great service in a nice area and all at a good price. Not sure what else could have been done different. Will come back here again.

Family

6/10

Pleasant

10 Mar 2017

James

Service not so good

Asked two times for a wake up call as I had an early flight. Did not receive this call. Luckily I woke up myself.

Family

8/10

Excellent

11 Dec 2016

Verified traveler

Breakfast buffet was great. On one occasion the coffee machine didn't work. Other than that it was excellent

6/10

Pleasant

06 Dec 2016

Verified traveler

An OK city Hotel. Very convenient. Don't expect much though

10/10

Exceptional

06 Nov 2016

Robert

Enjoyed our stay

Good breakfast buffet which was cheaper booking it with the room on hotels.com than at the hotel in tenge. Decent WIFI in the room. Complimentary bottled water - no complaints!

8/10

Excellent

29 Oct 2016

William

Overall the stay was good, not great, but good. We had breakfast which was adequate, but expensive, $18 each. There was small problem with the bathroom: the shower head was not adjusted properly, water went everywhere. The hair dryer did not work. Also the handhold in the tub was loose. Someone could've gotten hurt. The registration staff spoke very good English and were extremely helpful. We stayed at this hotel on two separate nights. We will stay there again if the opportunity arises.
Hotel is about 25-30 minutes from airport.

Partner

10/10

Exceptional

22 Oct 2016

Leilani

Had a very nice stay as a repeat guest. I have stayed here previously and had a good experience as well. Professional staff, convenient location.

8/10

Excellent

09 Oct 2016

NC

The staff is very helpful

The hotel itself is decent. It is not particularly close to the city centre though.

The staff has been very helpful. I was sick and could not call to confirm my car to the airport. The staff helped me to make the call several rounds, So I can finally get connected with the car rental company to confirm my car.

8/10

Excellent

16 Jun 2016

baruch

Standard US Holiday Inn

typical American Holiday Inn. looks like every single item in the room was imported from US

4/10

Poor

25 May 2016

Verified traveler

Worst experience at any IHG property worldwide. Rooms totally worn out, only the staff was ok.

8/10

Excellent

11 Apr 2016

Simon

An Amazing Holiday

Having visited every other country considered to be European, I thought it time to visit Almaty in Kazakhstan. I was more than pleasantly surprised by the Hotel. The staff were exceptional and always made me feel important and wanted. The breakfast was more than I could imagine. I would certainly stay there again not just for those reasons but it is well situated in a pleasant part of the city. I would also like to mention that a trainee receptionist agreed to show me part of the City on her day off, which meant that I could relax knowing I was in good hands and getting local knowledge. The City itself was amazing. The general cleanliness, beautiful buildings and tranquil parks made for a most enjoyable stay.

8/10

Excellent

10 Mar 2016

Max

Good 4 star hotel

Good hotel, very clean and quiet. Perfect for short stays, e.g. flight layovers or business trips. Close to the Republic Square but no good shopping facilities nearby.

4/10

Poor

17 Feb 2016

charlie

Good location, but not guest friendly!

Staff were not very welcoming, helpful and guest friendly.
I was in Almaty to visit a friend and stayed for the first time in Holiday Inn, (before I used to stay in the intercontinental Almaty, very comforting for a little bit more money).

My friend came to visit me in the hotel, and the staff wanted to charge me in order for my friend to come to my room for a coffee. Thinking, and assuming that my friend was going to stay the night, even though I explained.
Not allowed visitors, as if I was in a prison, and the security at the door is watching you.

I asked house keeping for extra tea and sugar, as I am a big tea drinker. I was even questioned by the cleaning lady on why I want so much tea. Disgrace ,as I was not staying there for free.

Being an IHG member and I am a regular traveller, and stay in many different top 4-5 star hotels, but I had the worst experience in this one

Not very comfortable stay, and I will definitely not stay ther again, and will not recommend a friend either.

10/10

Exceptional

24 Jan 2016

Verified traveler

Everything was great

Every one was helpful to make gust happy for me was great every one and realy room service tried all there best and restaurants all great

6/10

Pleasant

08 Dec 2015

Verified traveler

Not as nice as the typical Holiday Inn

This felt closer to a motel 6 than a holiday inn. The bathroom was awkwardly configured, and the shower curtain smelled musty. The room was too warm and the coverlet heavy, so it was hard to sleep - and the bedding was scratchy too. The food was mediocre, compared with some lovely meals elsewhere in Almaty. The staff were very nice, but the hotel itself leaves something to be desired.

The hotel is not central so it's difficult to walk places.

8/10

Excellent

03 Sep 2015

Chi Leung

Not a bad stay

The hotel staffs are very friendly and helpful. The location is in the Center of city where it is easy for pick up and drop off. There are some good restaurants nearby the hotel which is easy to go there by taxi. I will come back this hotel.

10/10

Exceptional

12 Jun 2015

AV

Perfect for what it is:Comfort at a fair price

Perfect for what it is: Comfort at a fair price.

Loud on the side of the road so close the window. Good view of mountains.

10/10

Exceptional

11 May 2015

Neil

Fantastic

Great stay, fantastic staff and lovely location by the old town

8/10

Excellent

13 Apr 2015

David

Simple and reasonably priced

Didn't get breakfast based on reviews by others. Bathroom was poorly laid out and cramped. Sink was too far from edge so you had to lean a long way to wash hands or brush teeth. Overall the room was fine.

10/10

Exceptional

20 Nov 2014

Matthew

Tried and trusted reliable hotel

A regular hotel guest. As always it's clean comfortable modern and has a good atmosphere unlike its intercontinental neighbour which is soulless and 50% more in price. It's nitmally my first choice in Almaty

Only negative is the breakfast isn't particularly inspiring

10/10

Exceptional

11 Nov 2014

Verified traveler

Stayed for a trip coming back from Kyrgyzstan on completing an adoption. Hope was reasonably priced, and a quick cab ride to the U.S. Embassy. They wouldn't call city cabs, but did have reasonably priced transportation. (not like some other hotels in the area).

6/10

Pleasant

28 Sep 2014

iggg

well well well...

i had stayed 3 hotels in almaty and this one isn't certainly the best one. the room wasn't quite ready when i entered, and the toilet smelled in certain period of time of the day. Given these may happen in any other hotel, i would stay here again if the cost including breakfast is reasonable.

8/10

Excellent

15 Sep 2014

elena

Good hotelni. Good location for business trips

Internet connection was poor
Breakfast could have more variety of dishes
Rooms have good size and clean

8/10

Excellent

07 Sep 2014

Verified traveler

Nice Solid Hotel, But Not Great Location

It is a nice enough hotel, like any Holiday Inn anywhere in the world. Breakfast and other food in the restaurant is good. Staff are friendly and fairly well-trained, but this is the part of the hotel that is definitely not like Holiday Inn elsewhere. They are friendly but just don't have the level of service training that you would find at Holiday Inn in the US for example. Our waiter the first night at dinner was comically bad at his job, forgetting orders, leaving table while people were placing orders, confused about menu items, etc. But he tried hard and was full of apologies, which is not typical for service everywhere. I would probably not stay here again because of location. It is walkable to Dostyk and several attractions, but the hotel is kind of tucked away from most of the interesting parts of the city and it is on an intersection of two highways. I'd rather stay in a slightly less-nice hotel close to Panfilov. But if you're on business or airport transit or only interested in this part of town, it could be a good option.

10/10

Exceptional

05 Nov 2013

Tom

Met expectations and with great staff

I expected a Holiday Inn to be pretty similar to holiday Inns in the States and wasn't disappointed. Hotels in Almaty are expensive and this Holiday Inn was in the lower price range for good hotels. Property is fairly new. Hotel is in good condition. Room was nice with a comfortable bed and both firm and soft pillows provided. The only negative about the room is the 'lounge' chair is horribly uncomfortable (bad angle). Great water pressure and loads of hot water. Minibar is overpriced. Walk to the gas station across the street for drinks and snacks. The front desk staff was very friendly, helpful and fluent in English. This hotel was recommended by an Almaty resident and now I'm recommending it too.

6/10

Pleasant

08 Oct 2013

Verified traveler

Good location, decent hotel

I stayed for 5 days to do business and was satisfied. the location is in walking distance from Central Almaty. nice parks in the area. Staff were efficient and friendly. Don't order food in the hotel. It cost 2 to 3 times more than ordering in a nice resto down town. There is no business center beyond a couple computers.

6/10

Pleasant

19 Sep 2013

Marius Farkas

Almaty KZ Holiday Inn

The hotel is way overpriced for what it offers. The room I stayed in was of average size, the furnishings, towels, and bedding clearly show their age. Other than that the service is OK, and food is decent.