Name: Grand Mildom Hotel
Address: 172 Dostyk Ave, Almaty, KZ

10/10

Exceptional

26 Jun 2026

Markizat

Excellent hotel with an ideal location for our purposes

Family_with_children

2/10

Poor

11 Mar 2026

Leonid

Убираются на \"отвали\", вида на горы нет, хотя был оплачен. Завтраки чистая чепуха. В общем как хостел больше, просто прийти поспать и утром уйти. Бассейн ниразу не был обработан или почищен за все 5 дней пребывания.
Категорически не рекомендую, лучше переплатить 100-200$ и жить в комфорте в новотеле.

Friends_and_family Family

10/10

Exceptional

02 Nov 2024

bashir

Everything is perfect but the only thing the breakfast area is too small for that many guests and a little bit pricey

Business Partner

10/10

Exceptional

31 Oct 2024

Jelena

Thank you Grand Mildom

My parents stayed at Grand Mildom and absolutely loved their experience with the hotel! The hotel staff and service were excellent. They were really impressed with breakfast buffet They loved their room and bed was extremely comfortable. In overall, they will definitely come back again.

Friends_and_family Family

10/10

Exceptional

02 Oct 2024

Muya

Close to Dystyk Plaza and other convenient areas

Business Self

6/10

Pleasant

29 Jul 2024

Shashi

Poor communication

Hotel staff are welcoming and friendly.
The room was comfortable.
The breakfast was good.
However, the manager & a Staff member due to their improper communication let me down badly - I was made to believe that I would be arranged with another room after I decided to extend my stay, but on the day, they ended saying the hotel was full & I had no option but to go stay in different hotel for 3 nights/4 days. It was a bad exit

Self

8/10

Excellent

11 Sep 2023

roman

Pleasant stay in Almaty

The hotel is new and very well located. There is a large mall with restaurants across the street and more restaurants walking diстаnce. The staff is very friendly, although somewhat inexperienced. The lobby area is too small, so is the breakfast area. Breakfast itself is very good though. Bathroom in the room is very modern, but inconvenient Other than that, I was happy with the room. Housecleaning was a challenge. They never cleaned until late in the afternoon or evening.
Nevertheless, in my opinion, the positives outweigh the negatives. I would stay here again were I to visit Almaty in the future.

Friends_and_family Family

6/10

Pleasant

15 Aug 2023

H Blair

Typical mid-range property in good location. What cost them stars - ineffective A/C combined with extremely thick duvet. The bed was as hard as a rock. Not a lot of sleeping

6/10

Pleasant

19 Jul 2023

Valentina

The location was exceptional! I needed a hotel near the US consulate and shopping area and the hotel met all my expectations.The staff was responsive and nice. AC did not work enough to cool dawn the room. It was pretty stressful for my elderly mom.The 9th floor was extremely loud because they have a night bar on the same floor. Be aware in case you need a good rest. The restaurant service took forever but their food was excellent.

Business Family

10/10

Exceptional

29 Mar 2023

Anna

The stuff was great!! Big thank to Sabina!!! Very helpful and kind stuff, each person who works here made my parents vacation amazing! Will definitely be back soon ❤️

Business_and_leisure Family

10/10

Exceptional

14 Jul 2026

Andriy

Clean and tidy room, comfortable bed.

Self

4/10

Poor

03 Jul 2026

Andreas

Der Schwachpunkt ist das Frühstück - es ist nicht gut, es steht zwar reichlich Personal herum, aber es vergisst alles, die Qualität der Speisen ist zweifelhaft und im Frühstücksraum ist kein Platz. Das heiße Wasser aus dem Samowar für den Tee war milchig, vermutlich zu viel Kalk im Gefäß. Das Frühstück war schon immer problematisch in diesem Hotel, in der Zwischenzeit ist es aber noch schlechter geworden.
Das Preis-Leistungs-Verhältnis stimmt überhaupt nicht, aber das ist ein generelles Problem in Kasachstan bei Hotels.

Self

10/10

Exceptional

12 Jun 2026

Kadir

Odalar temizdi, çalışanlar güleryüzlü ve ilgiliydi.
Kahvaltı ortalama düzeydeydi. Merkezi konumu itibariyle her yere çok yakındı.

Business

8/10

Excellent

30 May 2026

Helin

Otel temiz merkezi çalışanlar çok yardımcı oluyor

Self

6/10

Pleasant

16 Apr 2026

Hongrae

위치적인 장점을 제외하고 별로임

Self

6/10

Pleasant

22 Mar 2026

MASAYUKI

ショッピングモールが近い。スタッフは対応いい。設備は古い。

Business

10/10

Exceptional

20 May 2025

JEONGYUN

Nice hotel^^

The hotel facilities were clean and the beds were comfortable. I used room 901, and the TV and single sofa were placed far apart. The iPad was not mirrored on the smart TV. Other than that, I was satisfied and would use it again.

Friends_and_family Family

6/10

Pleasant

03 Mar 2024

JINHO

출장.

숙소는 전반적으로 나쁘지 않았습니다만 9층으로 배정받았는데 방에서 담배냄새가 너무 심했어요.

Business

10/10

Exceptional

14 Jan 2024

Dukhyung

쇼핑몰 인근 호탤 추천

깨끗하고 쇼핑몰과 가까워 여행하기 편했습니다

Friends_and_family Family

2/10

Poor

24 Oct 2023

Verified traveler

Worst receptionist ever.

Booked this hotel because my flight was lat night wanted rest for 6 hours.
Left a request note that I paid for over night stay but only stay 6 hours early check in if it’s available.
When I arrived, it was 1PM a lady at the reception unpleasantly looked at me said check in is 2PM come back in an hour.
I explained, if early check in is possible that I am only staying for 6hours. I was asked to wait for 10 mins.
I waited in the lobby that I was the only one who was waiting to check in.
After waiting over an hour, I saw this most unpleasant receptionist was talking and laughing to her colleague looked did not care how long I was waiting to check in, so I came up to her and asked again if my room was ready,
She said “ok passport”
She was not going to call me, or help me check in until I asked her again. I was sitting and waiting just 5 meters from her. And I was the only one in the lobby waiting.
After 6 hours of staying, I checked out, same receptionist.
Whoever comes to the reception desk, she doesn’t look seem to care.
I had to ask again wanted to check out.
She said “minibar?”
I said no.
She said “ okay you go bye”

I visited over 80 countries and stayed over hundreds of hotels and this was the worst check in and check experience.
How she looked at the guest, the way she talked to the guest and how she treated guest was most unpleasant she has no understanding of customer service. This receptionist needs to work somewhere else.