Rahat Palace Hotel

Kazakhstan , Almaty
ALMATY, 29 6 St Satpaev Avenue
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75 reviews shown

10/10

Exceptional

22 Jan 2026

Kerry

Freindly staff, clean , beautiful hotel. The pool area was lovely and a great add on to our very busy stay. Food was great and reception went out of their way to be helpful

Partner

10/10

Exceptional

20 Jan 2026

Kerry

Beautiful hotel, professional, friendly staff. Had a wonderful stay made better by being able to use the pool and sauna.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Kirill

They must have been perfect 30 years ago.

The hotel was an outstanding one 30 years ago. Now they just one of good ones. Management works hard to make the stay good, but staff is a bit out of ground. Thay could not help me taxi ordering for in city travelling. One more example: I paid 3 nights and did not have a single breakfast due to late arrival and early leave. At 10:35 I asked just for coffee and been refused.

Business

10/10

Exceptional

10 Aug 2025

Firas

Amazing stay in Rahat Palace

nice stay in Rahat Palace !
Staff was helpful. Birthday cake was put in the room upon check in.
Thanks

Partner

8/10

Excellent

07 Aug 2025

Victor

Worth its price

Business Self

10/10

Exceptional

25 Jul 2025

Scott

Fabulous!

Fantastic hotel! The pool area is top notch, the breakfast buffet is superior with varying options every day, the room is very comfortable, and the staff are amazing. We would stay there again!

Partner

10/10

Exceptional

06 Jun 2025

Gillian

A very nice, comfortable hotel. Great breakfast in the restaurant and a nice bar/reataurant in the lobby. The spa is a very nice extra.

Leisure Friends

4/10

Poor

03 Jun 2025

Dinara

Bad service

10/10

Exceptional

30 May 2025

Hitomi

Rahat Palace is one of the most modern buildings. The Spa was wonderful, the views were amazing, the breakfast was lovely, just wish the descriptions were teeny bit bigger. I would stay again if the price was right. It is more on the pricey side, but you get what you pay for.

Friends_and_family Friends

8/10

Excellent

24 Nov 2024

Ehab

overall is good, but little bit old standards, the breakfast Not varied

Business Friends

8/10

Excellent

26 Oct 2024

Taizu

I have stayed here several times. I like the hotel, but arranging transportation to and from the airport is very difficult, requiring multiple phone calls. And again on the trip, as on my last stay, the staff at reception tried to charge me again for the transportation which had already been paid -- in fact was REQUIRED to be paid -- in advance.

Business Self

10/10

Exceptional

16 Oct 2024

Elizabeth

The staff were very efficient and friendly. Assisted all my enquiries very quickly and accurately

Leisure Self

8/10

Excellent

07 Jul 2024

A bit outdated furniture and carpet in the room, would be much better with a refresh. The pool area is amazing but some services were unavailable. Food was good.

Leisure Family

10/10

Exceptional

20 Feb 2024

Syuzanna

The staff was really helpful and very nice!

Business_and_leisure

8/10

Excellent

04 Jan 2024

Bernard

The Rahat Palace has been our favourite hotel in Almaty for some time

Most of the facilities are excellent and the food and in particular the staff who are first class

The one issue is that some areas would benefit from some TLC

The hotel opened circa 1994 and it is fair to say that some areas would benefit from being refreshed otherwise we always enjoy our stays and will continue to do so

We had some particular issues with our last stay which we addressed directly with the hotel during our stay and which were resolved to our satisfaction

Leisure Partner

4/10

Poor

24 Jun 2023

Valentina

I booked President Suit for five nights. The air conditioners from 3 were not working. People at the front desk were disrespectful. Regarding the room, we did not have anything. I had to book another hotel and ran away from that place. The worst experience ever. Thank you to the Expedia team they work with, and I got a full refund in 24 hours.

Leisure Family_with_children

10/10

Exceptional

01 Jun 2023

Dilshod

Good view to mountains

Business Family

2/10

Poor

29 May 2023

Mohammad

awful

2/10

Poor

18 May 2023

Suvrat

Very disappointing

I had booked my room nearly 40 days before the actual stay. I called the hotel specifically to request for a non-smoking room. They confirmed the same on the call as well as via return mail. Nearly six weeks later when I enter into my room, the pungent smell makes me realise it was a smoking room. I told the reception who said they have no other rooms. I then went down and demanded to speak with a Manager - after some time, they allotted me a non-smoking room. When I went to the room, I realised it was much smaller - upon calling the reception again, I was told it was indeed one category lower and that it was the only room they had. So, in more than 20 years of travelling around the world, it was the first time when a hotel messed up and then, to make up for their mistake, DOWNGRADED ME!! And none of them even had the decency to apologize, let alone offer a voucher or credit to at least make up for the fact that they charged me for a higher category room but forced me to stay in a LOWER category room. Extremely unprofessional and thoroughly disappointing

Friends_and_family Family

10/10

Exceptional

06 May 2023

GUILLAUME

A very nice hotel ! I stayed 10 days. I had a beautiful suite, really large. Most of the time, I had diner at the restaurant Moné : excellente and creative cuisine. At Wine store & Grill, I had a diner only one time It was good and very well done. Large breakfast the morning at the Dzhambul restaurant. There is even a vegan buffet. A lot of choice. A cook can prepare your food on demand. I recommend this hotel without any hesitation. I will come back.

Business Self

8/10

Excellent

23 Apr 2023

John

Leisure Family

6/10

Pleasant

04 Mar 2023

Lukasz

Simple and honest

Long and problematic check-in, no conciege sevice, problem with communication in English language, rooms old, incorrecf room given, poor.breakfast options

Business

10/10

Exceptional

31 Dec 2022

Brannen

Great location in the city, and a lovely place to stay at.

Leisure Self

8/10

Excellent

30 Oct 2022

Frank

For the weary traveler who might have had a long journey to Almaty, this hotel is a great place to stay. Clean facilities, good food, friendly staff, and 24 hr room service. I was happy to get a cup of coffee at 430 am when I really needed it. Breakfast buffet is also very good.

Business Self

8/10

Excellent

19 Oct 2022

Leon

You didn't include the breackfast, which was unpleasant surprise for me.

Leisure Partner

2/10

Poor

28 Sep 2022

Denise

Initially liked the floor plan but ultimately found it inconvenient. The lasting impression was that - with exception of one waiter and one very helpful and competent manager - the staff was unfriendly. They did not smile or greet guests and were often even resistant to help guests unless the guest insisted. There were other things: A 24-hour restaurant that looked closed at night because there was almost no lighting. A key card door system that went down and temporarily locked guests out of their rooms. A bed with a broken bedframe. Weak air conditioning. Would not stay here again or recommend it to anyone.

Leisure Friends

8/10

Excellent

23 Sep 2022

Daniya

Dated carpets emitting unfresh smell

10/10

Exceptional

19 Sep 2022

Bauyrzhan

Rooms are old but the hotel is very nice

The rooms are a bit outdated but has a balcony and overall very clean, it might be the best hotel in this price range. The breakfast is great and lobby is beatiful, and has a restaurant in the middle thar works late.

Business

8/10

Excellent

03 Sep 2022

Oleg

The hotel is nice in general, but needs the repair- carpet, trimmings etc. The amenities are very good- sauna and swimming pool.
In walking distance a lot of dining options.

Business Self

6/10

Pleasant

26 Jul 2022

TARIQ

فندق جميل من الخارج وضعيف من الداخل اولا يحتاج ادارة تتابع موضوع صيانة المبني ، ابواب خربانة مكيفات عطلانة اثاث قديم حقين النظافة لايقومون بشغلهم مناسب السعر مقارنة في في اسعر الفنادق الاخرى ولكن لن ارجع للفندق بهذا الشكل ، بعض الاخوات في الرسيبشن تحاول مساعدتك لكن ليس بيدها شي ، فندق فيه نت وبهو ممتاز ومواقف ومطعم لاباس به فقط يحتاج ادارة

Leisure Family_with_children

10/10

Exceptional

10 Jul 2022

Joahna

English speaking staff.

Business_and_leisure Self

10/10

Exceptional

15 Jun 2022

Gulkhan

I like everything, was very organized.

Leisure Family

10/10

Exceptional

06 Jun 2022

Otto

Lovely atmosphere.

Leisure Partner

2/10

Poor

17 May 2022

Yang

Worst 5 star hotel
Broken AC unit, engineer couldn’t fix, hotel wouldn’t provide an alternative room and told me to keep the balcony door open for the whole night.

Leisure Friends

10/10

Exceptional

24 Mar 2022

ZHANAT

My favorite hotel since 1994 year.I want to come back again in the next winter!

Leisure Self

10/10

Exceptional

31 Jan 2022

ZHANAT

There work very brave people who despite the January riots in Almaty, remained very smiling and friendly.

Leisure Self

8/10

Excellent

07 Nov 2021

Viacheslav

fine

Business Self

10/10

Exceptional

01 Nov 2021

Vitaliy

Almaty short break

Отличный отель в центре города, немного требующий обновления особенно в фитнес-зале, но за свои деньги прекрасный вариант.

Self

10/10

Exceptional

20 Oct 2021

Mark

Another Visit

Just familiar and friendly at Rahat Hotel. Good food and great spa.

Self

10/10

Exceptional

17 Oct 2021

Mark

Quick and convenient

I have stayed at Rahat many times. Familiar, comfortable.
The staff are always very helpful. The spa has great massage.

Self

8/10

Excellent

26 Jul 2021

Verified traveler

Leisure Self

8/10

Excellent

12 Mar 2021

Verified traveler

Rakhat Palace is still a lovely hotel with great beds and nice rooms, but the public areas are definitely showing signs of neglect - the carpet is clean but is in below-average condition, for example. The staff at the breakfast buffet is wonderful, but the selection of items available is greatly diminished from years past. I would stay there again, but I would not be excited about it.

Friends_and_family Family

8/10

Excellent

23 Dec 2020

Verified traveler

Still a good hotel, although over the last few years general services have deteriorated a bit. However given price / quality / location ratio it is a value for money.
Be aware about breakfast set up during corona pandemic - main restaurant is closed so they serve it at the lobby; no more buffet but pre ordered breakfasts with rather basic choices. Breakfast time 7-10am with extra half an hour during weekends and public holidays.
Spa centre is open from 10am until 10pm these days. Still good although some equipment in running and cycling room is out of service for several years now. Gym is still fine though. Swimming pool, sauna and other wet zones are still good as well.

Leisure Self

8/10

Excellent

17 Dec 2020

Mark

Short Getaway

The room was very comfortable. The staff was very helpful. I enjoyed the food in the restaurant. Massage at the spa was great! Fitness equipment in good shape. However, I forgot they have no kettle, not coffee or tea in the room. Disappointing. No mini-bar or snacks. I would really like these things to be there.

Self

8/10

Excellent

23 Sep 2020

Verified traveler

The room itself was ok and clean. But this hotel needs a staff training for breakfast service. It took 40mins to get just omelets even we pre-ordered and time arranged a day before and finally the staff brought it without a table set... and asked a couple of times but took another 10mins without any news. Food got cold and I don't understand how he served food only..

Friends_and_family Family

10/10

Exceptional

02 Feb 2020

Verified traveler

Good staff in context of service in Kazakhstan and CIS.

Business Self

10/10

Exceptional

01 Feb 2020

JonEric

I spent almost 4 weeks at the hotel and was very pleased. The friendly staff, cleanliness and delicious food made my vacation unforgettable.

Friends_and_family Family

10/10

Exceptional

03 Jan 2020

Matthee

I never leave reviews, but this is probably the best value in Astana and I've stayed at practically every hotel.

Business

10/10

Exceptional

03 Jan 2020

Verified traveler

The staff and service are excellent as they always are

Friends_and_family Partner

8/10

Excellent

28 Nov 2019

Verified traveler

Spacious and generally a good level of facilities although the gym equipment is mostly not working.
The pool is enough to get some swim training in and outside run options are better than most venues.

Business

10/10

Exceptional

12 Nov 2019

HassanAlgadi

I like the lobby environment and the warm ness of the staff

Business Self

10/10

Exceptional

21 Oct 2019

Kim

reasonable price with proper services are provided by this hotel, though some facilities require renovations

Business Self

6/10

Pleasant

20 Oct 2019

Phil

King bed wasn`t King at all: two small mattresses with a single bedsheet doesn`t make it KING. So the result was bad sleep.

Business Self

6/10

Pleasant

03 Oct 2019

Glass lift malfunctioned and we were trapped in lift for a while. No sound when presses on the lift alarm. Had to call a number using my Singapore mobile no. but no one pick up.

Business_and_leisure Friends

8/10

Excellent

10 Sep 2019

Naz

Great location, great staff, rooms need as major renovationzc

Business Self

8/10

Excellent

15 May 2019

Verified traveler

This property is the old grand Hyatt, very solid hotel for the money, but need major renovation in rooms/halls. It’s super clean, but you can tell that you stick in end of 90’s if it wasn’t for large flat screen TVs in the rooms. Rooms are ok, some furniture looks like it hasn’t been changed since 1995 when Hotel was opened. If I am not mistaken Austrian company was building it, so many elements are very solid and no surprise they lasted that long. Good location, quite, staff is great so is food, plenty of free parking. I did pay $59.00 per night, including breakfast. Honestly speaking really hard to beat it. Try to get 4 start hotel for this price in US.
My 50 cents on this hotel. Would stay again.

Business_and_leisure Self

10/10

Exceptional

29 Apr 2019

Verified traveler

it is a good option with a reasonable price, good service, fair facilities, though it takes some degree of renovations...

Business Self

10/10

Exceptional

23 Apr 2019

Verified traveler

It is good price with proper facilities and service

Business Self

8/10

Excellent

15 Apr 2019

Verified traveler

Good place for this price, good breakfast, friendly personal, location a bit far from the center

Business Self

8/10

Excellent

23 Feb 2019

Verified traveler

The staff of the hotel is friendly and helpful. The facilities, especially in the room, leaves much to desire. The beds are very small and narrow, which typically are found at 3-star hotels.

Business Self

10/10

Exceptional

19 Jan 2019

Verified traveler

good location, good quality with reasonable price, so when I ivisit almaty, always stand in this hotel

8/10

Excellent

09 Dec 2018

Girish

Excellent Hotel though need some improvements.

It was a Business Trip. Hotel is excellent. Staff is amazing. Service is good. But They need to improve on few things:
1. There are no Power Plugs to plug in laptops near Bed, which means that you cant think of lying in bed and do your work late night. You have to sit on Chair and use table only if you want to plug in laptops and mobile and use as well, which is a big negative.

2. They only provide o.5 L of one water bottle to each guest. Human daily water requirement is for minimum 4 L, and though I don't expect hotel to serve 4 L of water free, but 1 L of water minimum which means every individual should be served minimum 1 L of water through 2 0.5 L water bottles.

3. There was no currency exchange centre in the hotel. Any Foreigner will surely expect the same within Hotel Premises.

4. Toilet accessories can be improved. Even Interiors need an upgrade.

But Hotel is excellent otherwise and staff ensures that your stay stays amazing.

Special Thanks to Umbet and Ulzhan :)

Regards
Girish Manchanda

8/10

Excellent

30 Sep 2018

Norah

It’s a decent hotel. A bit tired in some areas but the staff is helpful, friendly and look honest as well.

8/10

Excellent

02 Sep 2018

Need renovation. Bed is not comfortable.
Over charged hotel taxi.

10/10

Exceptional

04 Jul 2018

Verified traveler

best service hotel with reasonable price, need to renovate some part of rooms, including facilities and interiors...

8/10

Excellent

02 Jul 2018

Verified traveler

R and R travel

Nice and room and meal but t they forgot the early transport to airport:(

8/10

Excellent

25 Jun 2018

Zhivko

Very good value for money

The hotel is nice, but already needs a renovation. The rooms are spacious and have balconies. The wardrobe is big enough. The bed is comfortable. The air-conditioning is too loud. The restaurants at the hotel are good. The gym needs new equipment. The staff is very friendly and supportive. The hotel stays a bit aside from the center. In general the hotel is very good value for money, but do not expect too much.

6/10

Pleasant

24 Jun 2018

Ravi

Decent hotel in good location

Very basic hotel , rooms need upgrading . Breakfast was very average . Front desk service is good . Location is good .

10/10

Exceptional

02 Jun 2018

David

Good for business and a leisure stay.

Good business hotel that was built in a Grand Hotel style. I think it used to be a Hyatt. It’s a little dated in style but it’s clean and comfortable. The pool and spa centre is superb. There’s a wide choice at breakfast. Food is pricey compared to local restaurants nearby. If we need to go to Almaty again we’d stay here.

Partner

10/10

Exceptional

16 May 2018

Andrew

Great hotel

Good check in and bar resturant service very good room and good sports facilited

10/10

Exceptional

29 Apr 2018

DMITRII

Great hotel overall

Room was very clean. An amazing bathtub included. The only downside is the lack of restaurants / convenience stores nearby.

10/10

Exceptional

16 Apr 2018

Heinz

Spring in Almaty

staff always very good and helpful.

10/10

Exceptional

15 Apr 2018

Verified traveler

Great place to stay in Almaty

Very pleasant stay over several different nights. Staff always friendly snd service is excellent.

6/10

Pleasant

04 Apr 2018

Michael

The hotel is a bit tired and the rooms need to be freshened up. Friendly staff.

8/10

Excellent

07 Feb 2018

Lauri

Good but poor gym

Everything else was good, comfortable and convenient but the gym is nothing to talk about - very limited, extremely outdated and partly broken equipment.