Name: Timeout Heritage Hotel Zagreb
Address: Ilica 16, Zagreb, 10000, HR

10/10

Exceptional

17 Jul 2026

Michael Adam

Reception is up on 2nd floor, no worries lift close at hand. Reception staff very friendly and I managed to get an early check-in, which is always good.
For some rooms you have to go back down and cross the Garden Bar (doesn’t open until 5pm) and then take another lift to the floor.
Room was a decent size. Decor, industrial. Comfy bed, good Aircon and I had a side view out over where the funicular runs.
Bathroom very clean, tidy. Yes, the shower cubicle is a bit industrial too, but good water pressure and hot water, so no complaints.
I was there mid-week, so didn’t notice any noise.
Breakfast was great. The lady serving was very helpful. I got a selection of meats, cheese and omelette. Set me up for the day.
Overall, it’s not the Hilton, but you’re not paying Hilton prices. As a short stay over, close walking distance to the sights etc, then you can’t go far wrong.

Self

10/10

Exceptional

17 May 2026

Richard

The room is spacious. The breakfast is very good. The shower is nice.

Self

6/10

Pleasant

25 Feb 2026

Jen

The room was nice and the staff was very kind. The noise from across the hotel kept me up until 230 am so I wouldn’t go there again.

Family

10/10

Exceptional

18 Feb 2026

Eric

Great spot!

8/10

Excellent

14 Sep 2025

Hwee Ling

A very convenient location which hv access to all F&B and transport like buses & trams. Only problem is the room I got is facing the main road and it is very noisy outside even after midnight where still have young people making noises at the street. Breakfast is considered fair for such hotel, rooftop bar is nothing to shout about.

Partner

8/10

Excellent

09 Sep 2025

Gloria

It was central to what I wanted to see and do

Leisure Self

10/10

Exceptional

25 Aug 2025

Henry

Excellently located in the heart of Zagreb close

As long as you don’t expect too much then it’s fine. More than fine. The people are very friendly and the location is absolutely excellent walking distance to everything. Overall good value for money if you’re not expecting luxury. Biggest concern was that other than breakfast they really don’t serve food and at a restaurant that serves food cross-section would be good. Also cleaning of the walls of the room with Tom and Handy, but it was more that’s OK.

Self

10/10

Exceptional

12 Aug 2025

Aaron

Very nice stay. The private rooms are great, with a lot of thought into the little things like slippers and shoe horns. Breakfast was nice and convenient and the staff was very nice and helpful.
Everything is getting a little pricier in Zagreb, but of the places i stayed Timeout heritage was most worth the price.

Business_and_leisure Self

10/10

Exceptional

15 Jun 2025

David

It was certainly a unique experience , night club in the basement roof top bar. Rooms were very mixed we all paid the same rate but our friends room was more than double the size of ours.

10/10

Exceptional

28 May 2025

Marie

Great hotel in a fantastic location of Zagreb

Me, my sister and our friend had 3 nights at the hotel. The facilities were great, there is the main bar, a rooftop bar and an underground nightclub open Fridays and Saturdays with 2 rooms which played different music, we had a fantastic time. The staff were really friendly and helpful. The rooms were clean and comfortable. Breakfast was a nice enough buffet. The hotel is in an excellent location with plenty of bars and restaurants in and around the square which is a couple of minutes walk away. There are lots of museums to visit and organised walks taking you to see the sites of Zagreb. Overall a fantastic city break and so pleased we chose this hotel. I would definitely stay here again

Friends_and_family Friends

2/10

Poor

24 Apr 2025

Verified traveler

Loud nightclub and lounge music until 5 am

Worst hotel stay in my life. There is a nightclub on the 4th floor that pumps loud music until 5 am and a lounge on the ground floor that also plays music. The overall environment is not clean and the room stinks of smoke. Overall, could not sleep until after 5 am. People come to a hotel to sleep, not to listen to loud music. It made my stay in Zagreb very unpleasant.

Self

10/10

Exceptional

31 Mar 2025

Mallory

Had a fun time

Leisure Partner

10/10

Exceptional

07 Mar 2025

Tara

One night in Zagreb with friends

Timeout Heritage Hotel is really nice. In a perfect location, centrally located. It has a nice bar and nightclub. Room was good, bed perfect and shower in the bathroom was excellent. There was an in room safe and fridge. My room had a balcony which was nice. Breakfast is good and standard for Zagreb. Reception staff are very kind and friendly.

Friends_and_family Friends

4/10

Poor

14 Jan 2025

Verified traveler

On the app they said they had parking, main reason why we booked this hotel. 12 hours before arriving they sent an email saying they did not have parking. The guy in reception at check in was not friendly. The rooms have zero privacy and you can hear everything from other rooms, the curtains/blackouts aren’t the right measurements and you can see from outside through the windows

Friends_and_family Friends

10/10

Exceptional

01 Jan 2025

mladen

The hotel is located in between bar and club bit in the hotel you cannot hear anything. Rooms are clean and have everything needed.
Parking nearby
Staff are amazing
Topnotch

Family

6/10

Pleasant

06 Dec 2024

Nick

Construction was being carried out in the Restaurant area with loud noises going on from early morning until late afternoon. Very loud hammering sounds. No hotel staff apoligised for this. My recommendation is all staff require an in depth customer service training courses.

Also housekeeping need to be more quite in corridors of room areas. I could here everything outside my room. The positive feedback I will say is the location of the property.

6/10

Pleasant

30 Nov 2024

peter

If you like your sleep then this is NOT the place for you. I was on the third floor and the noise from their night club in the basement was loud up till 5am

Leisure Self

10/10

Exceptional

17 Nov 2024

Radan

Everything was great. Kindly staff, clean room, good breakfast.

Family_with_children

10/10

Exceptional

14 Nov 2024

Emir

Gem!!! Perfection!

The hotel exceeded expectations with its prime location and exceptional service. The attentive staff was readily available, ensuring assistance at every moment needed. The rooms were impeccably clean, modern, and thoughtfully designed, creating a comfortable retreat after a day of exploring. Situated ideally within easy reach of all major city attractions, the hotel made sightseeing effortless. We were treated to a plentiful breakfast selection each morning, while the rooftop bar offers a lively atmosphere and stunning views—an inviting space to unwind.

Business

4/10

Poor

19 Oct 2024

Arthur

Room for Improvement! .

Hello, the hotel stunk of Cigarette Smoke , due to smoking in Restaurant, due to high ceiling and ppl using the lift , my toilet stunk of poo , probably coming through the vents/ventilation system, no locks on window, toilet wash bowl too close to shelf , you knock your forehead,

Self

4/10

Poor

29 Aug 2024

Jeff

The area around Timeout was great and the overall location was perfect for a quick visit to Zagreb. The breakfast was also pretty good. But those are the only positive things we can say about this hotel. It’s rundown, noisy and no where close to a 4 star rating. To get into the dilapidated reception you have to walk through a smoke-filled dark and dingy bar. This is also where breakfast is served (vs the open-air rooftop area). No idea who gave this a 4 star rating. It is not!!

Leisure Partner

10/10

Exceptional

08 Aug 2024

Ylenmae

Cute

10/10

Exceptional

07 Aug 2024

Roman

I loved it, in the center of Zagreb. Just a note: the hotel is combined with a nightclub and the rooms are very specially designed. I liked it a lot and will come back if will go again to Zagreb. It is mot about noise in the room — the sound isolation was good and I slept very well. But if you prefer an old-style comfort and quit silence in the lobby, may be think about another place to stay.

Leisure Partner

10/10

Exceptional

04 Aug 2024

Katarina

Lovely stay

4/10

Poor

03 Aug 2024

David

DONT.

A stinky dump. Staff is exhausted and young, not particularly friendly. The whole place reeks of cigarette smoke. Linens and towels don’t feel clean. Room did not feel clean. Hairdryer and shower broken. Breakfast buffet was disgusting, confusing and covered in flies.

Friends_and_family Friends

4/10

Poor

24 Jul 2024

SAFAK

Although the location is excellent and the breakfast buffet quite good, this is not a hotel, let alone a four-star one. It is at best an average youth hostel. The twin room was too small and the hotel was noisy in general. That's why it's not very good value for your money.

Friends_and_family Family

8/10

Excellent

22 Jul 2024

Damir

It was awesome only thing its that have been served by really uneducated personal with absolutely zero experience in service!

Foreign service with good English but experience zero knowledge in hotel restaurant hospitality!!

Sad that place as that has uneducated unprofessional service

Business

8/10

Excellent

18 Jul 2024

Gustavo

Didn't like the parking is a bit far away specially if you are traveling with older people. Other than that hotel is just perfect.

Leisure Family

8/10

Excellent

15 Dec 2023

Ananda

Nice convenient place, specially good for smoking guys.

Leisure Self

6/10

Pleasant

12 Dec 2023

Pamela

Not bad

Noisy. Receptionist a bit nervous doesn’t like to repeat.

Business

8/10

Excellent

07 Sep 2023

Adrian

Good family stay in urban hostel feeling hotel

Good stay in the family room, hotel has a hostel feel on arrival and is well used, but room, linen etc all good.
the double height bunk is very high and not suitable for younger children. (Could be made so much safer with a few more scaff poles)

Friends_and_family Family

10/10

Exceptional

26 Jun 2023

Christopher

Good place to stay for the party scene. This location has rooftop bar, entry bar, and there is a night club in the basement.

Leisure Partner

10/10

Exceptional

25 Jun 2023

Errol

Awesome staff and atmosphere. Thia place is a gem in the heart of everything!

8/10

Excellent

30 May 2023

Verified traveler

Top floor, upper town view is very loud from the rooftop bar

Self

8/10

Excellent

17 Apr 2023

Verified traveler

Central and new

The hotel is very central and the staff is friendly.
At the same time, bear in mind that if you check in late, you'll need to go through a night club full of people in order to check in. Also, the breakfast area is not non-smoking. But overall, our short stay was quite good.

Partner

4/10

Poor

03 Apr 2023

Verified traveler

Very disappointed with that hotel

1. I was given the worst room. Very uncomfortable room, bed an pillows. The information and pictures of the room I have chosen were different than reality... Very disappointed... That kind of room don't justified the price they charge. NOT VALUE FOR MONEY.
The two things positive are the friendly personnel and the breakfast that is okay and satisfactory.
Also, because they have a bar at the entrance and is active all day and night, the effects of the heavy smoking of the people who assist there, the smell of smoking is very strong all around. The name of the hotel, its central location and the pictures and information in its page, make to think that would be enjoyable. Unfortunately NOT...

Self

2/10

Poor

28 Mar 2023

Martin

Noisy and not clean

Noisy it smells smoke in the room... avoid this hotel

Self

10/10

Exceptional

23 Dec 2022

Ollie

Great place steps away from everything. Great breakfast and spacious rooms.

Partner

8/10

Excellent

25 Oct 2022

Artur

Erevy things is ok

Leisure Family

2/10

Poor

02 Oct 2022

Joshua

Not sure how the overall rating for this place is so high. Nearly impossible to sleep. The hotel is build around a night club. Cigarette smoke so thick inside it’s hard to breath. Hotel towels smelt like cigarettes too. If you stay on the first/second floor your not sleeping because of the night club. If you’re on 3rd floor (like us) you’re not sleeping because of the roof top bar. Drunk people being loud and the stairway door opening and closing all night that shakes the walls and floor.

10/10

Exceptional

18 Sep 2022

Alan

Wonderful hotel. Staff was very nice and it was centrally located. Highly recommend!

Leisure Partner

8/10

Excellent

07 Sep 2022

Brian

Great location

Leisure Self

10/10

Exceptional

25 Aug 2022

dalia

Location excellent- lots of smoking in bar next to lobby

Leisure Friends

6/10

Pleasant

10 Apr 2022

Goran

Noisy room. Limited breakfast. Great location.

Business_and_leisure Self

6/10

Pleasant

14 Mar 2022

Verified traveler

Noisy!

The pictures make the place look a lot better in terms of the condition. Really strong bad smell through elevator and hotel corridors. Should be more clearly advertised the hotel is through a bar and music on till late, loud in the bedrooms. Not a place for families.

Partner

10/10

Exceptional

27 Dec 2021

Verified traveler

Good spot in city center

Well priced, and super central hotel. Excellent spot for exploring Zagreb, with an active bar - so it is easy so socialise.
Room is simple, but simple is also very good - clean & comfortable.
Wifi worked flawlessly.

Self

10/10

Exceptional

18 Sep 2021

william

Fun place to enjoy life and have a good time!

Everyday the cleaning crew was busy keeping the hotel in top shape!
There are a variety of opportunities to enjoy life here: rooftop bar, welcoming bar with regular entertainment, delicious breakfasts with hot eggs and great coffee!
They offer daily specials for lunch, as well as a regular menu!
This hotel caters to young adults that like to enjoy life and have fun; so if you’re old and cranky; find some 5 star place to stay or just hide at home! lol

Partner

10/10

Exceptional

14 Sep 2021

Rick

Quirky, lively hotel. Enjoyed.

Great hotel for young people or people who like it busy. There is a bar downstairs and also on the rooftop which plays music you will hear in your room. We loved it the vibe was great. If you are after a quiet night though maybe it’s not for you.
Would recommend to younger people/couples.
Bed was comfy and the room was clean with a great power shower.

Partner

10/10

Exceptional

04 Jul 2021

Barnaby

Wonderful

Perfect location, friendly stuff, very comfortable. Overall perfect choice.

Self

10/10

Exceptional

17 Jun 2021

Karina

Amazing, will definitely come back!

What an amazing hotel. Swanky, extremely well located, theres a restaurant in the first floor and an amazing patio. Breakfast was delicious, staff was very friendly. The room was very large, super moderm and very beautidul. Shower had amazing pressure and bed was super xomfortavle. 10/10 for timeout hotel.

Partner

8/10

Excellent

07 Dec 2020

ALEXANDRA

Clean, Central, Friendly, Hip, Hotel Restaurant

Everything was excellent. Friendly, warm, and receptive staff. From the front desk to the restaurant. The location is central which was perfect because you can get anywhere in under 30 minutes. The only thing I would warn about is the noise from events that may be held. To be fair, the hotel warned me ahead of time and gave me earplugs. But, the loudness was really unbearable. I worked in nighlife for 10+ years in NYC and it felt like I was sleeping on a lounge chair in front of the DJ booth. So, if you need peace and quiet make sure to ask them ahead of time if there will be an event and to put you in a quiet room away from the sound. But, other than that everything was 5/5. I would stay here again. **One of the only restaurants open in Zagreb during my stay due to COVID. This was a +

Self

10/10

Exceptional

17 Mar 2020

Verified traveler

All staff extremely friendly, one person stood out, Mateo.
Front desk/ concierge were helpful, Matéo took time to describe sites to see and was instrumental with guidance on booking bus ticket to trip to Split.
Room was clean and very comfortable. Central located to historic area with plenty of food and drink nearby. The hotel itself has a bar/ restaurant. Didn’t have a chance to use as I ate while I was site-seeing.

Leisure Self

10/10

Exceptional

23 Feb 2020

Mitko

Amazing location and hotel.the staff is very friendly

Leisure Family

8/10

Excellent

12 Jan 2020

Richard

Cool space, funky decor Not much more needed than a small rug on the floor. Cement floors a bit cold. Great shower.

Leisure Family

4/10

Poor

22 May 2026

Maria da Conceição

Muito barulho com música eletrônica até a madrugada, e nos quartos se ouvia tudo

Self

8/10

Excellent

06 Apr 2026

Enrico

Big and clean room. A little bit dark, but nice.
Good breakfast

Family_with_children

6/10

Pleasant

15 Mar 2026

Carlo

Camera minimale non bene pulita e anche se spento il termostato il riscaldamento continuava a scaldare dormito con la finestra aperta. Personale gentile. Buona colazione.
Camere sopra disco bar si sentiva vibrazione della musica

Partner

8/10

Excellent

09 Mar 2026

Mathieu

Location was perfect, right in the city centre. Taxi service from and to the airport. Nice breakfast.
Some things need to be a bit cleaner or fixed / replaced. Garbage was stored visibly in the hallway, there has been an airconditioning leak x time ago, but the marks on the wall were still there, hairdryer makes a bit of a strange noise. Did not make the experience less for me, but it's points for improvement.

Self

6/10

Pleasant

08 Mar 2026

Daniel

Bra frukost nära butiker

Friends_and_family Friends

4/10

Poor

25 Jan 2026

Kalle

Meluisa, huonot sängyt

6/10

Pleasant

07 Sep 2025

Jelmer

Prima, mits je tegen geluid en trilling kan slapen

Prima hotel, met een hele goede ligging in het hartje van Zagreb. Het ontbijt was oke, er was maar 1 soort keuze brood, geen chocobroodjes/croissantjes.

Het hotel ligt boven een bar / club. ‘S nachts op het 3de verdiep hoor je heel erg de muziek eveneens de trillingen hiervan. Dit was niet zo prettig.

4/10

Poor

10 Aug 2025

Vitor Manuel

Viaje x Europa

Hotel en pleno centro de Zagreb, desayuno muy correcto y variado, personal super simpático y cordiales, la parte mala, está encima de la única discoteca que abren toda la noche, a las 3 de la mañana la música era insoportable, nos dieron tapones para dormir y por la mañana se oyen los tranvías de la calle.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Alexander

Excelente atención , espacios culturales, comida y compras muy cerca

Leisure Friends

4/10

Poor

06 Jul 2025

Milenko

I have to get in touch with the manager, because for 450€ 2 nights with breakfast is quite a lot that I didn't have hot water. I had meetings in the city and then a concert and had to take a cold shower. And that's really bad for €450

Business_and_leisure Self

10/10

Exceptional

29 May 2025

Luis

Tiene envidiable ubicación

Leisure Self

8/10

Excellent

29 May 2025

Melanie

Endroit joli, au style d'auberge jeuness, pratique, personnel serviable. Chambre un peu désuète, peinture à refaire.
On entend un peu le bruit de la discothèque, perso, cela ne m'a pas trop dérangé.

Leisure Family

2/10

Poor

28 May 2025

Johan

I asked them to wash my clothes & they returned them shrunk!!!!

10/10

Exceptional

26 Apr 2025

Fabian

Nice stay, thank you.

Leisure Self

8/10

Excellent

04 Mar 2025

Verified traveler

Correct et bien placé

Accueil correct. Personnel disponible et réponses aux demandes. Bonne propreté. Etablissement est bien placé au centre, accès facile aux transports en commun. Parfois des bruits de bar ou restaurant. Le petit déjeuner est bien fourni.
Signé Chak94250

Self

10/10

Exceptional

26 Dec 2024

Anel

Familjebesök av Zagreb. Trevlig hotel med rätt placering.

Friends_and_family Family

8/10

Excellent

27 Nov 2024

Elisabeth

Smokey but okay

Trevligt hotell med helt okej (stort) rum. Bra säng och bra frukost.

Dock, VÄLDIGT sen frukost, inte tillgänglig före 8.00

Samt rökning tillåten inomhus, röklukt i alla utrymmen.

Och väldigt lyhört.

Business

8/10

Excellent

19 Nov 2024

Mike

Perfect location for when want to have fun and party. Located in middle of city center witg everything in walking distance

Leisure Self

6/10

Pleasant

08 Nov 2024

Ricardo Artu

Moderno, bien ubicado, para gente joven

No es un estilo de hotel que me guste.
Prefiero hoteles clásicos
El box de baño totalmente cerrado, claustrofóbico
La habitación grande de estilo industrial
Supongo que la gente joven se sentirá a gusto
El desayuno muy bueno
Pero el honor a nicotina es asfixiante para el que no fuma

Friends_and_family Friends

8/10

Excellent

28 Oct 2024

Marco Antonio

Bote de 4 estrellas alternativo a lo tradicional pero bueno y con calidad

Leisure Partner

2/10

Poor

10 Oct 2024

Verified traveler

En av de sämsta nätterna på ett hotell.

Det är absolut inte ett 4-stjärnigt hotell!
Känslan är mera som ett hostel. Du går igenom en bar där du får röka inne för att komma fram till reseptionen. Det är exytemt lyhört och baren förvandlas till en nattklubb på kvällen. Det är stora springor under dörrarna så du hör exakt allt från korridoren och nattklubben.
När vi skulle cheka ut vid 04 så fick vi åka i en nerspydd hiss för att sedan ta oss igenom ett dansgolv.

Friends_and_family Family