Hotel Jagerhorn

Croatia , Zagreb
ZAGREB, Ilica, 14
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100 reviews shown

10/10

Exceptional

03 Mar 2026

Paul

Superb location, enabling us to walk to every place on our list and much more.
Staff is helpful, kind, personable.
The facility is rather lovely, well aged, but a bit tired. The room was spacious, and we particularly appreciated the solid oak and other wood furniture through the place. But the room was dark, making it hard to find a place to actually read anything printed.

Partner

10/10

Exceptional

01 Feb 2026

Natasha

Wonderful experience, clean, friendly, great location, and very festive.

10/10

Exceptional

10 Jan 2026

Richard

Wonderful old hotel, very friendly and helpful staff - great location - great breakfast

Leisure Self

10/10

Exceptional

28 Dec 2025

ricky

Excellent customer service great location.

Business_and_leisure Partner

10/10

Exceptional

27 Nov 2025

Janeth

Clean room, very nice staff, close to everywhere, and more

Leisure Friends

10/10

Exceptional

24 Nov 2025

Alicia

Fantastic location with great airport pickup option. Staff was very nice. Our bed was extremely comfortable and the bathroom well sized with good amenities. Our room was quiet and we were there on a weekend. Breakfast was average. There wasn't an elevator, which was a little difficult but not terrible.

Partner

10/10

Exceptional

05 Nov 2025

Colleen

We enjoyed every thing about this hotel- staff, location, shampoo/soap/lotion and especially breakfast.
Be aware that the hotel fronts onto a no drive street and has no elevator. Thus schlepping bags could be a chore if your’s are big & bulky and/or you’re physically compromised.
The parking space is located a short distance…maybe a block from hotel.

Leisure Family

10/10

Exceptional

28 Oct 2025

Jeffrey

Nice hotel in the center of the tourist area of Zagreb. Quiet, comfortable with a nice breakfast buffet. Staff at desk were very helpful and friendly. Cafe/bar is a nice hang.

Partner

2/10

Poor

28 Oct 2025

Anna

I am not sure how this property has so many excellent ratings. It is a DUMP!! So outdated and just old. The bed must be as old at the hotel, because it was the most uncomfortable thing I have ever slept on. The tv literally did not work properly to manage to watch any stations, there is no elevator which is fine, but then there really is noone to help with luggage either. I would not recommend staying here. The ONLY thing I enjoyed was the breakfast, but again that was limited and they served the exact same thing every single day.

Leisure Self

8/10

Excellent

18 Oct 2025

Ashlee

The front desk staff were so friendly and helpful. The coffee was amazing and the location was convenient. We would definitely stay there again.

Partner

10/10

Exceptional

17 Oct 2025

Dylan

The location of the hotel is top notch. You can walk out the back door and right up to the top of the hill and directly to one of the main tourist areas. If you walk out the front door, you are right in the middle of downtown with all the amenities. There is a nice little bar in the hotel with a really picturesque indoor square and a few esoteric shops. Very quiet little oasis to have a coffee or a drink in the morning, afternoon or evening.

The breakfast is really top notch. You might have to get there early to snag some of the baked goods as I think they ran out right after I took the last croissant.

I would go back and stay here next time I visit Zagreb.

Partner

10/10

Exceptional

17 Oct 2025

Lisa

Fantastic location. Could walk to everything downtown; the main square, funicular, museums, open air market at main square, old town, fabulous restaurants.
The room was lovely and the breakfast had wonderful food; eggs, vegetables, sausage, cheese, fruit, granola, yogurt, croissants, coffee, fresh orange juice squeezed, and other items. We loved the hotel.

Leisure Friends

8/10

Excellent

09 Oct 2025

Bruno

Nice hotel in a great location. Parking was also a plus. The desk staff was mixed. The person who checked us in was very friendly, but upon check out in the morning, the other person barely made eye contact with us and was not at all engaging. We also did not quite appreciate that they \"suggested\" a 5 euro tip from us to add to the bill. We never had this heavy handed tipping trick anywhere else during on trip in Croatia.

Leisure Partner

10/10

Exceptional

19 Sep 2025

KEN

The girls at the desk were very helpful with making sure I had my taxi and that I was comfortable.

Self

2/10

Poor

15 Sep 2025

Liza

Tired, probably not a good fit for most

The good -- Excellent location if you want to be near the town squares. Staff were generally pleasant, although every time I went to the reception desk nobody was there and I had to wait.

The bad -- I asked for a crib when I made my booking. On arrival was told one was not available because housekeeping had gone home. Fortunately my child is old enough to be safely in a bed, but nobody slept well and made for a miserable night / next day for everyone.

The Ugly -- Parking is about 10 minutes away if you're trying to carry your luggage. While it is \"secure\" there is no lighting/ cameras, and the 2 of the 4 walls are basically abandoned buildings in severe disrepair. The street you enter from is one-way and does not appear super busy late at night, so if you're trying to leave early for the airport or arriving late you might feel pretty vulnerable. Also, they actually can't help you at all hours as 'overnight' there is one person on property who can't leave. So if you must go to airport before dawn you must go to parking unassisted; assume same is true for late check-ins.

DIRTY, DIRTY property. I'm not sure a baseboard in the place has been dusted in months (?years), the carpet in the main stairwell is rather tired and stained, mildew in the shower, but most concerning was how dirty the walls in my room were (as if anything ever spilled was to be left there in perpetuity). If these obvious things are so gross, what about other cleaning standards?

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Koji

One night in Zag

Good location and beautiful interior. Parking is a short walk, but plenty of spaces when we arrived. No elevators, but help was offered. Not too bad if flight of stairs. Quiet and nice walk to see things around. If you are traveling by the train, probably a good choice too.

Partner

8/10

Excellent

07 Sep 2025

Ann

Enjoyed our stay in centre of Zagreb - hotel was OK nothing major wrong but rooms looking a bit tired and in need of a refresh.

Close to all the main sights (although many closed for renovations post 2020 earthquake)

Leisure Partner

10/10

Exceptional

10 Aug 2025

Kimberley

Staff was friendly, breakfast was delicious. Lovely place in a beautiful location.

Leisure Family

10/10

Exceptional

09 Aug 2025

Christopher

This was an absolutely beautiful hotel and a perfect location for a visit to Zagreb. The staff were kind and very attentive.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Maricela

The property was easy to find and I liked there was staff Available 0-24 hours. The room was clean.

Leisure Self

10/10

Exceptional

24 Jun 2025

Amanda

A small property in the heart of the city with easy access to Uppertown and Lowertown. I felt at home here. Breakfast on the terrace was lovely. Despite the central location, it’s also quiet and tucked away. There’s no drive-up access, however. The hotel can coordinate a transfer from the airport - plan this with them in advance.

Leisure Partner

10/10

Exceptional

23 Jun 2025

Mehrnaz

It was a bit of challenge to find the property first since the address didn’t match the map. However, it was an excellent choice for us. The location was great and walkable to most sights and the hotel offered an offsite parking which was very necessary for us since we had rented a car. The breakfast was also great!

Leisure Partner

10/10

Exceptional

21 Jun 2025

Kelly

Wonderful staff.

10/10

Exceptional

20 Jun 2025

Rosalie

Nice location, great breakfast

Leisure Self

10/10

Exceptional

10 Jun 2025

Kevin

The staff was helpful. The room, the location and the breakfast were perfect.

Leisure Partner

10/10

Exceptional

10 Jun 2025

James D

Very nice hotel, breakfast okay, typical. Couldn't regulate a/c or temp, frustrating but central location, clos to all tourst sites.

Self

10/10

Exceptional

09 Jun 2025

Amy

Great location. Great breakfast.

Leisure Family

8/10

Excellent

04 Jun 2025

Maria

Good location inside the city with charming cafe tables on the sidewalk. Stairs only and we had a room with a slanted ceiling, so not good for a tall or large person. Breakfast buffet is delicious and the staff are pleasant. Good value.

Leisure Partner

6/10

Pleasant

02 Jun 2025

David

Be aware that the parking lot for this property is 3 blocks from the hotel and some of the sidewalks are cobblestone, making getting your bags to the hotel very difficult. It is in the walking only zone as indicated in the description but other hotels we’ve stayed at with this predicament send golf carts to the parking lot to pick you up.
When we arrived the room was 15° too warm and the A/C unit would never had caught up. They knew what time we were arriving and should have cooled the room in advance.
I would like to commend Lucija at the front desk for doing everything she could to remedy the situation including switching us to a different room which already had the A/C turned down - Thank You!

10/10

Exceptional

01 Jun 2025

Nathan

Great service from staff and excellent breakfast. Receptionists (especially Davor) were very friendly.

Leisure Self

10/10

Exceptional

01 Jun 2025

Douglas

A wonderful place to stay in the heart of the lower and upper town. Exactly where you want to be. Thank you Anton, Mr. D and the kind and helpful young lady at reception that went out of their way to make my stay an enjoyable one.

Leisure Self

10/10

Exceptional

24 May 2025

Michael

Hotel Jägerhorn was ideally situated in the central part of Zagreb with east access to many museums and numerous restaurants. The staff were wonderful. All were friendly, helpful and accommodating (A special commendation to Javor whose enngagement, professionalism and stellar character enhanced our experience at Hotel Jägerhorn).

Leisure Family

8/10

Excellent

23 May 2025

Verified traveler

Mostly a good experience.

The room is a bit small for the enormous bed. A smaller bed and more sitting space would be better. Even though we hung up our towels, they were replaced, which is not eco-friendly. There is no elevator, so one needs to carry luggage up stairs to get to the room. Breakfast (included) was fine. The location is very good, within easy walking distance of both the upper and the lower towns of Zagreb.

Partner

6/10

Pleasant

22 May 2025

Susan

Desk staff great.
Property very ragged, dusty and worn out. Really don’t get all the ‘clean’ reviews!!
Room booked thru Expedia was top floor, three flights of stairs (that’s right-no elevator and no bell help!), dormer room. Could not stand up in 1/2 of the room!

Leisure Partner

10/10

Exceptional

12 May 2025

Richard

Great rooms and breakfast!

Leisure Friends

8/10

Excellent

05 May 2025

Jennifer

Breakfast was ok. Good location. Room was a bit hot.

Partner

8/10

Excellent

01 May 2025

Phyllis

The hotel has a beautiful outdoor terrace and the location is excellent. The concierge was very helpful with restaurant suggestions and organizing transportation to and from the airport. The downside is that you have to carry your bags up the stairs - in our case 2 stories. The rooms are a bit on the small side but nice.

Leisure Partner

10/10

Exceptional

27 Apr 2025

sibaji

Best possible location and incredible staff.
Can’t beat the breakfast

Leisure Self

8/10

Excellent

26 Apr 2025

Leonid

Good, but outdated

Great location and concept.
Very good breakfast.
Service was excellent.
But hotel have to be renovated.
Room requires fresh paint.

Partner

8/10

Excellent

20 Apr 2025

Marguerite

Staff were very helpful & kind. Breakfast had many options to choose from & delicious coffee! The room was adequate- amazing water pressure in the shower & beds were comfortable!
Thank you for a nice stay & visit to Zagreb.

Leisure

10/10

Exceptional

18 Apr 2025

Janellen

Reception staff friendly, courteous and helpful!
We have stayed at The Jägerhorn many times and always look here first for availability.

Partner

10/10

Exceptional

02 Apr 2025

Paul

Short stay

Super location for seeing the main square. Very friendly staff, and special mention to Davor who made our stay even better. Great job man! Great coffee at breakfast. Hotel has a lot of charm as expected for an older property.

Room AC wasn't working, but not a huge issue - we just opened a window on an evening.

Partner

8/10

Excellent

30 Mar 2025

Jeffrey

Place was very nice.

Leisure Partner

8/10

Excellent

28 Mar 2025

Kelsey

Good property. Would stay again

Leisure Partner

8/10

Excellent

23 Mar 2025

Darren

Overall, very impressed. Only a 3 star and this is probably a fair reflection. Breakfast is spot on, the coffee in particular amazing.
Bit of a walk with cases as taxis can’t stop outside.
Staff all lovely.
Centrally located.
Only negative, we had a very creaky room. Floorboards creaked in our room and we could hear floorboards in neighbouring rooms which disturbed us quite often .
Would recommend though at this price point

Leisure Partner

10/10

Exceptional

10 Mar 2025

Yu Meng

Amazing stay from check in to the breakfast next day.

Leisure Partner

10/10

Exceptional

07 Mar 2025

Brice

Central location and a very cool historic hotel

8/10

Excellent

23 Feb 2025

Verified traveler

Great location and friendly staff

The hotel is in prime location, very convenient to go around. Staff is very nice and friendly. However there was sewage smell in the bathroom and won't go away. Think this is more the issue of the city sewage system, as we smelled the same in other places in Zagreb.

Partner

10/10

Exceptional

17 Feb 2025

Diana

Lovely hotel , brilliant central location, very friendly and helpful reception staff especially Mia, Dana, and Mr D.
Great breakfast in a lovely dining room.
Very comfortable bed. Great WiFi for our iPads and mobiles (however poor for the television which only had online channels so unable to watch).
Overall a fantastic small beautiful hotel, thank you

Leisure Partner

8/10

Excellent

28 Jan 2025

Robert

Nice, grand old property. In need of some basic upkeep: walls, carpets. But great location and very friendly staff.

Business Self

10/10

Exceptional

18 Jan 2025

Karolina

Beautiful hotel over Advent period. However loud music over the weekends which your room can hear loud and clear. Great free parking.

Leisure Self

10/10

Exceptional

30 Dec 2024

Young Gyu

Awesome!

8/10

Excellent

28 Dec 2024

Terence

We liked the rooms which were situated under the eaves and the staff were very helpful and considerate. Breakfasts were good with lots of choice. However, we had continual problems with the heating in one of our rooms which was never really sorted out, so the room was either too hot or too cold, and one of the TVs didn't work for most of the week. Also, we had asked for quiet rooms but had not been warned that there would be live music and disco music on the hill directly behind our rooms at the weekend and this went on until midnight. There was also nightclub noise on another night during the week. This made sleeping impossible. The combination of the heating problem and the noise did affect our enjoyment of our stay in Zagreb.

Leisure Friends

8/10

Excellent

12 Dec 2024

brett

Cozy little hotel in the heart of town

Good complementary breakfast. Friendly staff and helpful. Not onsite parking but secure and nearby. Room is cozy but has everything you need. Be weary of the sloped ceiling for tall people. Close to public transport. Great food options are close. Back entrance to hotel gives access to sites. No elevator.

Partner

10/10

Exceptional

20 Nov 2024

Jose

Great hotel with excellent location

Excellent hotel with great and friendly staff. Very good breakfast. Location you can't find a better one.

Partner

8/10

Excellent

19 Nov 2024

Enrique

Property location is excellent. Room was too small and needs to be upgraded.

Leisure

10/10

Exceptional

15 Nov 2024

Noli

Our stay was fabulous!

Leisure Family

10/10

Exceptional

09 Nov 2024

Josh

Service should be a 6*. I don't think I've been in a place with a better team. Big shout out to the Cafe staff - big shout out to Petar and Matko(sp?).

Leisure Self

10/10

Exceptional

05 Nov 2024

Makar

This is an amazing hotel. Historical building. In the middle of city center. Highly recommend staying here.

Leisure Self

10/10

Exceptional

30 Oct 2024

Gilda

The staffs are very friendly, accommodating, it is in the city center, easy access by public transportation especially from the main/central bus station. Good breakfast.

10/10

Exceptional

28 Oct 2024

Iris

A nice place with free parking, very good breakfast. Staff is very nice and helpful.
Not very close to the town but the views are very nice from the hill.

10/10

Exceptional

27 Oct 2024

Michael

Wonderful hotel. I was advised about the hotel's parking with an advance notice for directions; very helpful. Everything was excellent. Walkable to all of the best sights.

Leisure Self

10/10

Exceptional

26 Oct 2024

David

Friendly and convivial inn-like property right in the centre of Zagreb, in its own quiet courtyard at the foot of the Old Town and less than 5 minutes walk from the central Square and trams.

Very helpful and friendly hotel staff.

We always stay here on our annual visit to Zagreb.

Business_and_leisure Family

10/10

Exceptional

21 Oct 2024

Hope

The property was nicely situated in the shopping and historical part of town. The room was very comfortable and the staff helpful and pleasant. The only drawback was that the hotel parking area was several blocks from the hotel itself. Driving is Zagreb is stressful anyway so we turned in our rental car and got around by foot and taxi. Problem solved.

10/10

Exceptional

21 Oct 2024

Brian

Great comfortable hotel in pedestrian area at heart of the city. Courtyard makes the rooms very quiet in a busy area. Secure parking a five minute walk away.
Would have liked a better choice of teas and coffee in the room, but otherwise a great choice.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Rhonda

Beautiful property accessible to all the sights.

8/10

Excellent

16 Oct 2024

Michael

Nice property in the heart of Zagreb. Off the street, nice lounge and garden area. Rooms are small but quaint.

Leisure Family

6/10

Pleasant

13 Oct 2024

Debra

No elevator in the property.

10/10

Exceptional

07 Oct 2024

Tim

Great location & staff

Great location & staff.
Everything worked.

Partner

10/10

Exceptional

05 Oct 2024

Ronald

Very nice garden in back

Leisure Friends

8/10

Excellent

05 Oct 2024

David

Very nice hotel and staff in a great location. Have 4 stars as the room was quite hot even though it was cool outside.

Leisure Partner

10/10

Exceptional

28 Sep 2024

Steven

Very nice room , great design , prefer shower to bathtub , very deep tub. Close to good area for wandering , parking not fun but not that hard really

Leisure Family

10/10

Exceptional

28 Sep 2024

jerry

Only here for one night so not much to report. Bath/shower challenging due to small space and soap container didn’t work. Also hard to read which one was what (body wash vs conditioner). Bathroom rather dark.

Partner

10/10

Exceptional

27 Sep 2024

Robert

Gray 1 night stay. Staff very helpful. Clean, quiet and a good breakfast. Very close to old town.

Self

8/10

Excellent

21 Sep 2024

Liane

Great location. Room was comfortable and roomy. Hotel could use a little updating

Leisure Friends

10/10

Exceptional

06 Aug 2024

Erin

Incredible service and excellent location. We will recommend to anyone staying in Zagreb!!! The front desk workers, including their trainee, were fantastic. Definitely book this!

Partner

8/10

Excellent

05 Aug 2024

Jason

Nice hotel but the staff seem disinterested.

10/10

Exceptional

29 Jul 2024

Barbara

We were in Zagreb overnight. Hotel was in an excellent location to walk to major attractions within our very limited time The hotel is in a charming historic building. The rooms have modern amenities while the hallways maintain historic character. Although located in a busy part of the city, it sits on a passageway that separates it from street noise. Breakfast is served in a beautiful garden courtyard. The hotel has no elevator and would be difficult for someone with mobility issues to navigate. Staff was extremely helpful and friendly. Note that Uber drivers cannot pick up at the hotel entrance but at a corner a block or so away.

Leisure Partner

10/10

Exceptional

23 Jul 2024

Alvaro

Hidden Gem in the middle of the town

Jagerhorn Hotel is just the perfect spot, has the BEST location in town between up town and down town, from shopping to dining to markets and bars, you have it all👍 very friendly and cordial staff.
My only “concern” is the strong odor coming out the sinks.

10/10

Exceptional

23 Jul 2024

Rie

Nice staff, clean room
I loved the breakfast

Leisure Friends

10/10

Exceptional

16 Jul 2024

Peter

Hotel Jagerhorn is a treat. It is quiet, the beds are comfortable, and I was able to rest there. Its central location is perfect. Breakfast is good. It is in a pedestrian zone, so no parking right at the hotel, but they have a small lot nearby, where I parked. Staff is super-polite and helpful.

Great for me, but it may not be for everybody. It has no elevator, so if you don’t like steps, that may trouble you. If you are on the upper floor (the hotel has just 18 rooms) the roof will slant over you, welcome to architecture. And, finally, the building’s AC is too weak for the task, so in very hot weather your room may never get comfortably cool.

For location, ambiance, service, and all-around classiness, this is a superb hotel, and will be my first choice if I am fortunate enough to visit Zagreb again.

Leisure Family

10/10

Exceptional

14 Jul 2024

Alisha

Great place to stay while in Zagreb! Highly recommend!

10/10

Exceptional

07 Jul 2024

Saori

Family

10/10

Exceptional

04 Jul 2024

Renee

Hidden Gem!

This is a charming and hidden gem in the heart of Zagreb. Parking is a little hard to find, but I was happy that they offered it (for free also), and the directions they gave were easy. You'll want to call beforehand to get parking directions, because the road where the hotel is cannot be accessed by vehicles other than public transport. The front desk clerk was very kind and brought us some extra fans, since it had been raining, and the room was a little humid and warm. But it cooled off quickly, and we slept well. The breakfast was wonderful, and you really are in the heart/downtown of old town Zagreb!

Business

10/10

Exceptional

26 Jun 2024

Lori

A beautiful hotel. Lovely staff and very nice breakfast you can take on the patio.

Leisure Self

8/10

Excellent

18 Jun 2024

Douglas

The staff were very kind and accommodating, and the location of this hotel is great as well.

Friends_and_family Family

10/10

Exceptional

17 Jun 2024

Kathleen

This property is at city Centre but tucked away at the same time. There is a beautiful outdoor cafe with a stairwell leading to Upper Town. Very nice!

Leisure Family

10/10

Exceptional

15 Jun 2024

Gilles

Super nice staff

10/10

Exceptional

02 Jun 2024

Byron

Room had slopped ceiling so was a bit small. People at front desk were great. I would return. Location is fantastic

Leisure Family

10/10

Exceptional

29 May 2024

Julie

Very convenient location

Leisure Family

10/10

Exceptional

23 May 2024

Ken

Atmospheric hotel in the center of town.

A wonderful hotel set back from the main road but in the center of town. Very comfortable with a wonderful breakfast.

Partner

8/10

Excellent

19 May 2024

Steven

Location, Location, Location

The best part of this hotel is the location. It is located smack in the middle of the main tourist section of Zagreb and that's if you walk out the front. If you go out the back there is staircase that takes you right up to the Old section of Zagreb.

Partner

10/10

Exceptional

18 May 2024

Cynthia

Old world charm in the heart of central Zagreb. Terrific, friendly service.

Leisure Family

8/10

Excellent

13 May 2024

Lynn

Great location

The hotel is in an amazing location, walking distance to upper and lower town and on the tram line. Reception was lovely and helpful. The room is very small and no lift if you have bags to take to the 2nd floor. Breakfast is nice and in a lovely setting.

Friends_and_family Friends

8/10

Excellent

04 May 2024

donna

The hotel was clean but had the smell of cigarettes in the hallway. We were on the “first floor” which meant we had to walk up to two flights of stairs with suitcases, and no elevators. However, the room we stayed in was nice and clean. But for the price, would rather stay elsewhere next time.

Leisure Friends

10/10

Exceptional

03 May 2024

Ali

Good service and clean rooms in a great area of Zagreb

10/10

Exceptional

30 Apr 2024

Michael

Lovely hotel in the middle of old town Zagreb. The staff at reception were very helpful. Bed was comfortable. Beautiful courtyard for breakfast. Would definitely recommend and will return!

Business_and_leisure Partner

10/10

Exceptional

28 Apr 2024

Nicola

Beautiful boutique style hotel. Staff go out of their way to accommodate your requests. Magdalena, thank you so much for your help.
All staff, a credit to the hotel. Thank you for looking after myself and my friends.
Nikki room 107

Leisure Friends

10/10

Exceptional

08 Apr 2024

Duane

Oldest Hotel in Zagreb. Very nicely maintained. Beautiful breakfast setting. Right in the heart of Zagreb.

Leisure Partner

10/10

Exceptional

29 Mar 2024

Emily

Everyone at Hotel Jagerhorn was friendly and welcoming! They helped find your locations and dinner recommendations. When we missed breakfast, they offered a pastry and coffee on the house! So hospital!! Would stay here again! Loved the location in Zagreb and the hotel experience! Thank you, Hotel Jagerhorn for a lovely time!

Leisure Friends