Name: Home2 Suites by Hilton Cookeville
Address: 970-b South Jefferson Avenue, Cookeville, 38501, US

10/10

Exceptional

05 Aug 2026

Fernando

The room was really clean.

10/10

Exceptional

03 Aug 2026

James

We were visiting family for several days and utilized the gym, laundry, pool and breakfast service. Everything was top notch! The staff are very helpful and friendly and we were greeted by every employee we saw while here. The housekeeping staff were also excellent. We will always book this hotel going forward!

2/10

Poor

28 Jul 2026

kristie

I paid extra for a handicap room. There was no shower seat except for one that hung off the side of the tub and was about 2 in off the bottom of the tub. That's unacceptable for any handicapped person to try to get off that shower seat I had to go pay $40 to buy a real shower seat. The bed was slanted and sloped to the side so you can't even get a comfortable night's sleep me and my husband's back were both killing us. I contacted management they waited today before we were to check out to send somebody up to look at the bed they flipped the mattress and that did not solve a problem. The girl said that she was going to get with her general manager to see what they could do for us. I assumed it would be to give us some money back for our troubles but no they wanted to give us points and they didn't even follow up with me I had to follow up with them two days after we checked out. The first day at this property when my daughter worked here was great this day was awful and I will never go back to that place again. Save your money and go somewhere else

10/10

Exceptional

27 Jul 2026

Jennifer

Clean, cozy room! Will stay here again! Pool wasn’t available though. Maybe next time!

8/10

Excellent

26 Jul 2026

Tonya

Hotel itself was excellent. It was clean, the front desk staff was friendly. The one reason we picked this hotel was for the indoor pool for the kids. When we went down to go swimming there was a sign, Ouf of Order. If we knew that ahead of time, we would have booked somewhere else.

10/10

Exceptional

25 Jul 2026

Jose

Good breakfast! Ran out way before 9:30 though:/

10/10

Exceptional

25 Jul 2026

Laurel

Clean and very updated

6/10

Pleasant

20 Jul 2026

Katrisha

The room smelled like musty gym socks and the carpet felt damp. Probably would not stay again.

Partner

10/10

Exceptional

13 Jul 2026

Katie

room was clean and hotel was quiet. good quiet nights sleep. parking up front is always full, need to park behind the hotel

Business

8/10

Excellent

05 Jul 2026

Veronica

Friendly staff, nice spacious room, great breakfast. Our only complaint would be the guests / children in the room above us were so loud. Running and jumping through the room very late into the night and again early the next morning.

Family_with_children

10/10

Exceptional

03 Jul 2026

Tavia

I would stay there again..

10/10

Exceptional

29 Jun 2026

Michael

Great

Family_with_children

10/10

Exceptional

22 Jun 2026

Shelley

Clean and nice room. Breakfast was lacking. The food was wiped out with very few options available.

Partner

10/10

Exceptional

21 Jun 2026

Scearia

Front desk staff was super helpful and polite, actually happy to be at work and helping customers check in etc.

Friends_and_family Family

4/10

Poor

10 Jun 2026

Kelli

Minimal staff, only the receptionist. No one tidied up my room or replaced towels or coffee supplies. My shower had what I think was pseudonymous growing in the corners and the floors were pretty dirty. The hallways smelled like wild oinions.

Self

10/10

Exceptional

10 Jun 2026

Renny

Nice basic breakfast with fresh hot food with plenty to choose from.

Partner

10/10

Exceptional

08 Jun 2026

Melanie

Very clean.

Self

10/10

Exceptional

02 Jun 2026

KAREN

Great place to stay, very convenient and comfortable

Pet

10/10

Exceptional

01 Jun 2026

Tawnya

Perfect one night stay. Breakfast was extensive, property was quiet. Don’t look further, this one checks all the boxes.

Family_with_children

8/10

Excellent

23 May 2026

Meranda

Room was clean and spacious. Pool was heaviliy clorinated. Breakfast was not well stocked. My family and others waited awhile for it to be restocked.

Family_with_children

10/10

Exceptional

16 May 2026

Maria

Good location

10/10

Exceptional

12 May 2026

Chelsea

From the moment you walk in the door the staff is there to greet you, the property is clean, and the ambiance of feeling at home is right there. Everything is well marked from restrooms to elevators to the pool & gym. This hotel is one of the best ive ever had the pleasure of staying at. Rooms are spacious and comforting. I cant think of one negative thing to say here. Stay here, thank me later!

Family_with_children

10/10

Exceptional

06 May 2026

Charles

Room was clean. Breakfast was great.

10/10

Exceptional

05 May 2026

Denise

Our experience was very pleasant. The people that checked us in were very efficient and recommended some very good restaurants in the area.

Partner

10/10

Exceptional

03 May 2026

Raj

I stayed at Home2 Suites by Hilton Cookeville and had a very pleasant experience overall.

The hotel was very clean, and both the room and common areas were well maintained. The amenities were more than sufficient, and I didn’t feel like anything was missing during my stay.

The staff were minimal in their interaction, but still attentive and helpful when needed. It was a comfortable balance that made the stay feel relaxed and easy.

Breakfast was included, and it was more than sufficient. The coffee was also very good, which was a nice bonus.

Overall, it’s a clean, well-equipped, and comfortable hotel that I would definitely stay at again.

Family

10/10

Exceptional

03 May 2026

Sandra

The ladies in the morning were very helpful and the guy at night was not helpful at all. He was probably 6' and thinning hair. He let us know when it came to getting water that \"it was not free and he was not giving it for free on his watch\".

Family

6/10

Pleasant

21 Apr 2026

SAMUEL

DO NOT STAY IN THE FRONT SIDE! The rooms that face the street are extremely loud because of traffic that continues until after midnight and, in my experience started up again at 4 AM. I had a grand total of four hours of sleep the first night! I insisted on being moved which they did accommodate me. However, they charged me more to move to a quiet room on the backside of the building.

Self

10/10

Exceptional

19 Apr 2026

Cody

Everything about the hotel was great

Family_with_children

6/10

Pleasant

04 Apr 2026

Tahni

Extended stay with family. 4 nights. Great location to visit parks and see various waterfalls around the Cookeville area.
The room was humid and needed some air circulation when we got there.
Shower had nice heat, but could use more pressure. No bath tub. Shampoo/conditioner low upon arrival.
Breakfast was good 1 morning, exceptional 2 mornings, and fell completely short 1 morning.
The morning it fell short the oatmeal was just liquid/soupy. I couldn’t eat it. And there were more limited options/missing items. I left that morning hungry.
We got up and had breakfast the same time every day.
Pool area isn’t bad, pool isn’t large. Seems clean and well kept. Towels were always available when we went down.
While we were there we had an incident where we had to evacuate the building and the fire department was called. Thankfully it was just a microwave mishap. It was a very smokey mishap that filled our entire floor. I asked for another room as we were very close to the room where the incident occurred. I was told they didn’t have any other rooms our size. So we got stuck with the stink/smoke for the night. It was fine, just a bummer.
Our neighbors were really loud the last night we were there. Friday night so it may have had to do with that.
When house keeping came to our room they did a fantastic job! So appreciated! And the front desk people during the day were fantastic!

Family_with_children

10/10

Exceptional

28 Mar 2026

Julie

Had to change plans last minute when my previously booked hotel gave away our room and was overbooked-the entire nearby city seemed to be booked solid due to cheer comps. Called Hilton bc I have stayed there before and is def a go-to (just was out of budget for this trip), and thankfully they had rooms still open same night-so I ate the extra cost. Booked online quickly through the app and arrived an hour later. Kids in lobby were insanely loud due to echoing even after 10pm. Room was clean and always well-appointed. Studios only have 1 tv and a curtain divider compared to the 1-bedrooms that have a separate bedroom and another tv. Room had a shower instead of the tub combo she mentioned on the phone. only complaint is the extremely limited handicap parking and front parking in general. if you arrive late (I’ve done this more than once), and you park out back, you cannot get in without a key (that you don’t have cuz you haven’t checked in) so word to the wise-if you are checking in late, park under the entry and get your key, then move your car. Hard lesson learned while having a handicap kid. Otherwise, safe area, imo, lots of food options, Walmart nearby, gas nearby, Dunkin’s next door, Pizza Hut behind the hotel, very close to rt 40. The shower was randomly super cold today due to a boiler going off but of the many times I’ve stayed that isn’t normally a problem.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Caroline

Quick good breakfast

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Barbara

Food was improved from the first 2 days.

Family

10/10

Exceptional

14 Mar 2026

Rebecca

My dog was warmly welcomed & it was extremely clean!

10/10

Exceptional

21 Feb 2026

Debbie

Clean & spacious room

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Sonja

Always stay here . Very clean and staff is amazing

Business_and_leisure

10/10

Exceptional

18 Jan 2026

Mehdi

A good place to stay

Family

10/10

Exceptional

16 Jan 2026

Elisabet

Clean and comfortable. Perfect for my family.

8/10

Excellent

10 Jan 2026

Debbi

Pet friendly hotel with friendly staff

Friends_and_family Friends

10/10

Exceptional

09 Jan 2026

Mark

Nice hotel. Will be back

Business Self

8/10

Excellent

06 Jan 2026

Spencer

The rooms were great and the staff was great. Beds were nice and comfortable. The only reason I gave it 4 stars was we had a room facing the street and the view was nice but at night you could hear the vehicles drive by. Some louder than others and it kept me up a little.

Leisure Partner

6/10

Pleasant

05 Jan 2026

Kelly

Breakfast was great, beds suck, our power tripped twice

10/10

Exceptional

03 Jan 2026

Scearia

Clean rooms, newly renovated, quality amenities, polite staff.

Partner

10/10

Exceptional

01 Jan 2026

Thomas

Breakfast was okay. Eggs, meat potatoes all loaded in a drawer type storage container which was difficult to serve from. Food temp was luke warm. A buffet style would have been better. Otherwise everything else was top notch.

Partner

8/10

Excellent

30 Dec 2025

Kurtt

Clean room, helpful staff, good breakfast

Leisure Family

4/10

Poor

29 Dec 2025

Lori

Its good that the staff were friendly…they were the best part of the stay. Small rooms, overcrowded breakfast with limited options that ran out quickly, traffic noise all night, low water pressure. First room smelled, but an easy swap.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Hannah

Clean room and hotel. Only one person was working so we waited at the front desk for about 25 minutes, but other than that everything was great.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Robert

Clean room and hotel. Welcoming staff. They had less breakfast options compared to other Home2 Suites.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Min

The room is too noisy. Otherwise no complaints

Leisure Family

10/10

Exceptional

14 Dec 2025

Peggy

The staff when I checked in was so very friendly, and when I checked out ( Jessica) I think was her name, was also friendly. Breakfast staff was very helpful and so friendly. Great customer service. It’s a beautiful hotel and it’s well run. You have a great staff. We enjoyed the stay so much and we will definitely do it again.

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Beth

Our stay here was great. The staff was very friendly and helpful. Room was clean and tidy. Lobby was clean and they always had fresh hot coffee. Wish the pillows had been firmer but I will definitely book here again.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Monica

Nice room, breakfast was wiped out by the time we got down there. Front desk guy nice & helpful but weird older guy sitting in the lobby watching everyone was creepy, he was ALWAYS there. If he works there, tell him his presence is unsettling & picking his nose in public was nauseating

Partner

8/10

Excellent

01 Dec 2025

Adam

Giving this one four stars. The rooms are excellent with a separate bedroom (with separate bathroom access) a small kitchenette including fridge/freezer/microwave. The only downside was on our departure morning; they ran out of breakfast. The only food available was waffles and cereal. They eventually got caught up, but it was baffling that they could run out of everything all at once.

10/10

Exceptional

26 Nov 2025

Bonnie

We had a suite which I found to be enormous. There was a clever table on wheels that tucked in at the desk to save space and an easy to move ottoman for the couch. The bed was comfortable. I wish it had had a stove, but other than that, it was a good stay. I definitely had to wear earplugs at this location due to traffic day and night. The breakfast was good, but nothing special, except for the freshly made yogurt, which was delicious.

Partner

6/10

Pleasant

25 Nov 2025

Kimberly

Room was clean and well appointed, but walls thin and lots of people banging around until late into the evening. Breakfast options just ok, coffee good. Could use better pillows. Wouldn’t hate staying again if need be.

Leisure Family

10/10

Exceptional

25 Nov 2025

Joy

Very comfortable bed and pillows, clean, very pleasant

Friends_and_family Family

2/10

Poor

20 Nov 2025

Edna

Lo

10/10

Exceptional

16 Nov 2025

Donna

The breakfast staff was wonderful, however, had to look for plates a while, had to look where to put dirty dishes. The whole set up made it unorganized and hard to maneuver through. Need directional signs and start ealier on weekends to reduce crowd.

Leisure Family

6/10

Pleasant

11 Nov 2025

Jacob

Room was good. Staff was courteous. However, requested an invoice of the bill and was told it was being emailed. Still waiting.

8/10

Excellent

08 Nov 2025

Sharon

Room clean. I could hear lots of noise in our 3rd floor room from but it was pretty early when I went to bed

Leisure Family

10/10

Exceptional

30 Oct 2025

Heather

Clean room staff was very attentive and room was large

10/10

Exceptional

19 Oct 2025

Jennifer

Was a nice property, clean rooms, and good condition. The bed was comfortable, could’ve used a few more pillows, but that’s just a nice to have. There is a Dutch Bros coffee shop that is walking distance is you are okay with a small walk. A nice place to stay.

Leisure Partner

10/10

Exceptional

18 Oct 2025

victoria

Was a great stay

Leisure Family

10/10

Exceptional

10 Oct 2025

Lesa

Did not cook, but having the small kitchen is great for when traveling. Would love to see more yogurt options at the morning breakfast. Unfortunately the yogurt machine was not functioning when we were there. Staff is always very friendly and helpful! Room is always clean and confortable! See you next year!

Leisure Family

10/10

Exceptional

07 Oct 2025

Sheila

All perfect

Leisure Partner

10/10

Exceptional

04 Oct 2025

Sara

Clean

Leisure Family

10/10

Exceptional

04 Oct 2025

Carri

Overall the stay was great. The breakfast options were a little disappointing and the bathroom had one of the pump bottles that had come off the wall. Loved the sound machine in the room! Nice little detail to block out unwanted night noises.

Leisure Family

10/10

Exceptional

28 Sep 2025

Travis

Did not look to safe but we did not have a problem

Leisure Family

10/10

Exceptional

24 Sep 2025

Larry

The hotel was very clean Enjoyed the sofa bed for the two kids and the swimming area was very clean also The staff was very friendly If we are ever over this way again we will be staying here again

8/10

Excellent

22 Sep 2025

Krysta

Beautiful room, but not soundproof

The room was very clean and spacious, I have no complaints there.
The problem is the rooms are not at ALL soundproof, not only did it sound like the nonstop traffic outside was happening right in our room, but also we could hear every footstep in the room above us. We were not the only people complaining about the noise either. That part made me not really want to stay there again. We could hardly sleep

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Nancy

perfect

8/10

Excellent

09 Sep 2025

Aaron

Great place to stay

Leisure Family_with_children

8/10

Excellent

07 Sep 2025

James

Room was clean and crew was helpful

Leisure Family

10/10

Exceptional

31 Aug 2025

michelle

It was a very nice clean place to stay for the night. Everything was perfect!

Leisure Family

10/10

Exceptional

23 Aug 2025

Rob

Spacious room, nice amenities and a really nice set up for a small kitchen. You can even get a cooktop if you want and is a dishwasher and refrigerator in the room!

Leisure Pet

8/10

Excellent

23 Aug 2025

Sharon

One night stay

Only complaints are mattress was uncomfortable and rooms not soundproof. Staff at check in were wonderful. We were treated as Hilton Honor members and received related perks.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Cheryl

The best I’ve been in. Everyone helpful and friendly. And the room the best. Would recommend for everyone.

Leisure

10/10

Exceptional

05 Aug 2025

Ilia

Great Hotel I would recommend

Business Self

10/10

Exceptional

27 Jul 2025

Marie

The staff are very welcoming and the rooms are very clean

Friends

6/10

Pleasant

27 Jul 2025

Lexi

Noisy building and we woke up with bites all over.

10/10

Exceptional

26 Jul 2025

Lisa

The property was new and modern, very clean and spacious. The beds were comfortable and the staff were friendly and helpful. The free breakfast was average, nothing to shout about but adequate.

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Trey

5 stars! Great and safe hotel for our family of 6

Leisure Family_with_children

10/10

Exceptional

19 Jul 2025

Kim

1st time staying at a Home 2 Suite. It is an efficiency apt.
Very nice.
Cynthia the breakfast server was phenomenal, super friendly to everyone while staying very busy.

Leisure Family

2/10

Poor

19 Jul 2025

Erika

There were several teenage kids who were obnoxiously loud.

Leisure Family

8/10

Excellent

02 Jul 2025

Timothy

Room

The stay was fine but I did not get the room I requested through Hotels.com

Business

10/10

Exceptional

23 Jun 2025

Alvine

Our family is on a week vacation and this was our first night stop on the trip. Thoroughly enjoyed our stay. Everything was comfort, clean and spacious enough for our entire family of 6. If in
The area again we will definitely stay again!

Friends_and_family Family

8/10

Excellent

17 Jun 2025

Carolyn

Thermostat didn’t function properly, breakfast options were poor., mattress worn out.

Leisure Family

10/10

Exceptional

09 Jun 2025

Donna

Jodi was very welcoming and kind

Leisure Family

10/10

Exceptional

09 Jun 2025

Jessica

Super clean hotel. The salt water pool was nice, and there was a spacious area for dogs.

10/10

Exceptional

09 Jun 2025

Jane

The workers were amazing, especially, Kristy Bradshaw.

Leisure Family

10/10

Exceptional

09 Jun 2025

frederick

Great place great everything

10/10

Exceptional

08 Jun 2025

Pam

The hotel was nice and staff were friendly and helpful. Everything was clean. The beds in our room were hard and not comfortable. They needed replacing. Other than that it was a great place to stay.

8/10

Excellent

06 Jun 2025

John

Overall pretty nice.
Very uncomfortable bed.
Water took a long time to warm up, never got”hot”.
Food was ok, pretty bland. Why no grits?
One elevator!

Leisure Partner

8/10

Excellent

26 May 2025

James

I liked the price for what I received for accommodations.

Business_and_leisure Family

10/10

Exceptional

25 May 2025

Sylvia

Very friendly, clean, and conveniently located.

Leisure Family_with_children

10/10

Exceptional

23 May 2025

Maria

One of the nicest rooms I’ve stayed in….ever

Leisure Family

8/10

Excellent

20 May 2025

Lynn Ann

.

Business Family

8/10

Excellent

11 May 2025

Christine

Housekeeping was a disaster. They clean every 2 days. We arrived Friday. They picked up and made beds Sunday. On Tuesday at 4 the room hadn't been cleaned yet. We had to do to the front desk and ask them to clean. We were put out while they cleaned. Thursday was supposed to be a full turn down. The house keepers didn't clean and even went so far as to put a do not disturb sign on our door!!!! Also unrelated to the specific hotel but booking through orbits will not get you hilton points. We stayed 7 nights so this very annoying to not get the points.

Leisure Family

10/10

Exceptional

04 May 2025

Matthew

Good service

10/10

Exceptional

02 May 2025

Terrell

Details of room design are best I’ve seen anywhere, even including 5 star properties

Partner