Name: Quality Inn Cookeville
Address: Neal Street, 438, Cookeville, 38501, US

4/10

Poor

26 Jun 2026

Mildred

The elevator quit.and im disabled.had to use steps

Partner

2/10

Poor

25 Jun 2026

Travis

Do not stay! Worst hotel I’ve ever been to

Partner

6/10

Pleasant

15 Jun 2026

Regina

Staff was helpful but the place is really old. I like that floors were hardwood, I hate carpeted hotels. Solid floor seems more clean to me. Sign says no smoking but you can tell once upon a time it was a smoking facility as the hallways smell. It is just really old. Could use some modernization. But for somewhere lower cost to stay for a night or two, it served its purpose. We were there for a softball tournament.

Family

10/10

Exceptional

29 May 2026

Jeremy

The room was clean and the bed extremely comfortable. This was the best sleep we’ve had in months. The room’s water pressure was magnificent. Everything was clean and well kept. We will definitely stay at Quality Inn.

Partner

10/10

Exceptional

25 May 2026

Penelope

Tough find at first to get to right parking lot since it’s among two or 3 other motels. But room was clean and bed was comfortable. Hot water and shower was great. Lots of great restaurants nearby. Good place to stay

Partner

10/10

Exceptional

07 May 2026

Lester

Es mi segunda oportunidad que utilizo los servicios de este hotel es super agradable descansar en el, seguro, cerca de todo, lo mejor es la atención de los chicos de recepción que están en turno de noche, siempre son profesionales y amables. Recomendable.

Business

6/10

Pleasant

28 Apr 2026

Lauren

Room was comfortable and clean however smelt very strongly of cigarettes. We had just got to the hotel after a 24hour travel day and where only there for one night so decided to bed down and sleep however if staying longer would have asked for a different room. Hotel is meant to be non smoking so unsure of why it smelt so strongly.

Partner

10/10

Exceptional

25 Apr 2026

Judy

Room was clean. Breakfast menu was limited but very good. Air conditioning was working great.

Partner

8/10

Excellent

20 Apr 2026

Jaclyn

Good not great. The night girl who checked me in was so kind and nice and helpful. Clean, nice room, just older building and because of that the ambient noise is just loud. The adjacent rooms kids a dog and blaring TV were just alot a little late at night and very early. Which is more about thoughtless people unaware of their surroundings, but a newer building those sounds and also type of people won't be an issue. Great value for what it was. Mostly enjoyed

Self

10/10

Exceptional

14 Apr 2026

Gesta

It was very clean. The snacks were a little pricey..

Partner

8/10

Excellent

04 Apr 2026

Karen

Room was okay. Not enough on breakfast, parking was terrible

Partner

8/10

Excellent

03 Apr 2026

Wendy

Hotel is extremely hard to find…basically have to drive thru the parking lot of a different hotel to get to the Quality Inn which is hidden behind a third hotel. Unpleasant interaction with front desk.

Partner

8/10

Excellent

30 Mar 2026

Victoria

Clean and nice staff

Partner

8/10

Excellent

15 Mar 2026

TERESA

It was a little hard to find off the interstate. However property is clean, and staff friendly for the price point.

Pet

2/10

Poor

09 Mar 2026

wendy

No hospitality, not very clean, poor upkeep and the staff sat around instead of maintaining the hotel. I would never stay again.

Partner

10/10

Exceptional

22 Feb 2026

Shawna

Friendly staff, comfortable bed with soft sheets, clean remodeled rooms, great stay!

Partner

10/10

Exceptional

14 Jan 2026

John

Everything good breakfast was good staff was very nice would definitely stay there again

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Rebecca

Very nice staff

Self

10/10

Exceptional

03 Jan 2026

Mark

Check in was a breeze

Business_and_leisure Self

8/10

Excellent

09 Nov 2025

Paula

Comfortable and ok price range.

Leisure Pet

4/10

Poor

02 Nov 2025

Charlotte

The room had a terrible smell in it so I would not stay there

10/10

Exceptional

01 Nov 2025

Adam

Ver satisfactory.

10/10

Exceptional

27 Oct 2025

Brandon

Great place!

Leisure Friends

8/10

Excellent

14 Sep 2025

Gregory

None

Leisure Family

10/10

Exceptional

16 Jul 2025

Ignatius

Good service

2/10

Poor

07 Jul 2025

John

The room was dirty.
The room stank - old cigarette smoke.
I arrived with my 16 year old daughter, she got upset and two mins after arriving we left.
Avoid this hotel - absolute disgrace of an establishment.
Dirty, dirty!!!

Leisure Family

2/10

Poor

06 Jul 2025

Verified traveler

The toulet wouldnt flush, the hair dryer caught fire. They switched our room but did not comp anything for inconvenien̈ces.

Partner

10/10

Exceptional

30 Jun 2025

Steve

Reasonable prive for a comfortable room.

Leisure Family

10/10

Exceptional

25 Jun 2025

Olga

Good quick stop. Friendly staff

10/10

Exceptional

22 Jun 2025

Wendy

Nice small hotel. Very clean. Nice staff. Close to restaurants. Currently in the midst of redecorating.

Leisure Partner

8/10

Excellent

19 Jun 2025

Mechelle

Quiet Stay.

This hotel is tucked back behind two others so it’s cheaper and quieter. The top 2 floors have already been renovated with first floor in progress. Room was comfy and clean. Shower needs better water pressure but overall it was good. Didn’t eat breakfast as it was too basic with your normal carbs only. Used laundry facilities which were old but worked fine. Location to everything was perfect.

Partner

2/10

Poor

16 Jun 2025

raven

Couldn’t even give a refund! What a joke. Didn’t even stay at the hotel. Staff are so rude over the phone.

2/10

Poor

15 Jun 2025

Desdemona

This property- wow. I called and told them I would be a very late check in, so they checked us in and were just to pick up the keys
When we arrived the front desk clerk was lying down on a pallet made on the floor
Took him 10 minutes to find us so he could give us our keys
The room numbers did not match floor numbers
Walked into the room, dirty, dust and dead bugs on the ceiling, toilet seat was peeling
I was there for 5 minutes and had to find a new hotel
I dont care how little it cost, should not be on this site. I would never recommend this property. Not when there are others in the error

Leisure Family

6/10

Pleasant

25 May 2025

James

Having no coffee available at breakfast was a big negative.

10/10

Exceptional

22 May 2025

Md

In reception
Sunny is great
Always helpful and courteous

4/10

Poor

21 Apr 2025

Eva

Room smelled musty and floor was dirty.

Leisure Family

10/10

Exceptional

04 Apr 2025

Marshall

.

10/10

Exceptional

02 Apr 2025

Vicki

Awesome service great room

8/10

Excellent

01 Apr 2025

Noah

It was a good place to stay. Clean

8/10

Excellent

28 Mar 2025

Jill

The pictures made the breakfast look really nice but it wasn't nearly as big or as good as advertised. We were rather disappointed in that. But the staff and the rooms were great.
It's also rather difficult to find the 1st time.

Leisure Friends

6/10

Pleasant

23 Mar 2025

Mike

The beds was comfortable but the floor needed mopped. One of the plug ins didn’t work in the wall next to the bed. Room also had a weird smell. Shower worked great

Partner

10/10

Exceptional

19 Mar 2025

Lorena

Good

Leisure Family

10/10

Exceptional

16 Mar 2025

Janet

The only issue was parking. It was a little cramped in the parking lot and it was hard to find from the road. The breakfast was great and the rooms were clean and smelled awesome. We had a great stay!

Leisure

10/10

Exceptional

06 Mar 2025

Khaled

Good place

4/10

Poor

18 Jan 2025

Kristen

Room was fine until we saw cockroaches scurrying across the floor.

Friends

10/10

Exceptional

01 Jan 2025

GREGORY

Friendly courteous staff, affordable, clean facilities.

Leisure Self

6/10

Pleasant

06 Nov 2024

Val

Staff were very nice!

Leisure Self

4/10

Poor

11 Oct 2024

Gary

A/C not working. Musty smell, but that’s obvious with no working bathroom fan! Ceiling dirty.

8/10

Excellent

06 Oct 2024

Meredith

Convenient

8/10

Excellent

01 Oct 2024

Duane

na

2/10

Poor

08 Sep 2024

Kathleen

Floors were filthy. No coffee @ breakfast. Coffeemaker in room didn’t work. TV remote didn’t work. Window shade was broken, unable to look out the filthy window. Elevator and hall traffic was noisy. Stains and chips on walls, carpet and bathroom sink. Shower drained poorly and lacked pressure.

Partner

2/10

Poor

01 Sep 2024

Dipikaben

Will not go back

T. V wasn’t working, phone wasn’t working. My bathroom door wouldn’t close. In morning coffee machine wasn’t working.

Friends_and_family Family

2/10

Poor

23 Aug 2024

John

Outdated, signage to hotel no the best, very old, stains everywhere and actually needs torn down! Nice people, was ok at best, if you can overlook dirty ac unit, nasty baseboards!!

Business

2/10

Poor

29 Jun 2024

Vicki

There was mold on the bathroom ceiling. Toilet didn’t flush well. Relatively uncomfortable. Poor access to the property

Leisure Partner

4/10

Poor

30 Apr 2024

Christopher

wasn't much to like on visit, water took while to heat, asked for maid service only got change of towel, area outside no grass lots of trash was hoping this location had got better will not stay there again

Leisure Self

2/10

Poor

30 Jan 2024

Alene

No ice, dark
exterior, unsafe

Leisure Self

10/10

Exceptional

02 Jan 2024

April

It was very clean and the staff were very nice. The only thing I would have to say that was needed was ice. The ice dispenser was out of service. Other than that, it was great. 😊

Partner

2/10

Poor

08 Dec 2023

Tina

There was poop on the walls.
I had gone through a 3rd party so they won’t return my money.
It was a three day stay and he wouldn’t stay at the hotel that night even.
I was charged all three days!!!

Partner

8/10

Excellent

14 Nov 2023

PEDRO

Nice place clean and friendly staff the only thing i didnt like was the breakfast

Leisure

10/10

Exceptional

11 Nov 2023

Elizabeth

Just what I needed

Front desk very helpful, room very clean and bed comfortable. No complaints. Would definitely stay again!

Self

4/10

Poor

07 Nov 2023

Kristin

When I called the front desk for help with our tv only having 1 channel. His response was that he didn’t know how to work or use the tvs. Also we had exposed wires in the room. I was with my child very unsafe.

Leisure Family_with_children

8/10

Excellent

21 Oct 2023

Candace

The staff was friendly and our room was clean with comfy bedding. We did have trouble getting the tv to work but other than that it was a pleasant stay. Breakfast was mediocre, not a lot of options but it was fine.
The parking lot is complicated to get to and there’s no clear signage from the main road as to where your suppose to go.

Leisure Family_with_children

6/10

Pleasant

14 Oct 2023

Patrick

Staff was nice and the bed and bath were clean but room and overall building is old and in need of renovation

Business_and_leisure Self

4/10

Poor

11 Oct 2023

Ron and Theresa

The pictures on line are misleading!

Business_and_leisure

4/10

Poor

10 Oct 2023

michael

Room phone didn’t work breakfast was not that good

2/10

Poor

06 Oct 2023

DANNY

TV and phone didn’t work, bathroom door wouldn’t close. Front desk person was no help and met us at the front door smoking a joint.

Leisure Friends

10/10

Exceptional

04 Oct 2023

Rosanne

Robert greeted us and was extremely friendly and courteous. We checked in right away. And suggested a great restaurant near by. We slept better than we have in a while. The beds were so comfortable! Thank you again

6/10

Pleasant

01 Oct 2023

Terry

One drawer in the tv stand would not shut. Several areas of tile floors in the hall to the elevator where tiles are broken/missing or loose. The room was clean and mostly ok.

2/10

Poor

28 Aug 2023

Joyce

We thought it had a pool but did not. The comforter had blood on it. We had them exchange it and the next one had a yellow stain on it. They would not give me a paper receipt and said it would be in my email. So far it is not. I would NOT recommend the hotel. Several people in our group moved to a different hotel because it was too dirty for them and no pool.

Leisure Family

4/10

Poor

24 Aug 2023

Michael

Ehhh

Room was decent for the price. The entertainment is in the people you have to deal with that are locals or extended stayers

2/10

Poor

16 Aug 2023

Morgan

TERRIBLE GROSS

10/10

Exceptional

06 Aug 2023

Juana

Nice service

6/10

Pleasant

04 Aug 2023

Muhammad

My room on third floor every time we coming from the room we feel sick inside the room is okay but outside the room is so smelly

Leisure Family_with_children

10/10

Exceptional

22 Jul 2023

Tracie

So comfortable. Clean! And quiet.thank you quality inn

4/10

Poor

03 Jul 2023

Bobby

A lot of difficulty.

Check in was at 3:00; arrived at 4:30 and the room wasn’t ready. Mini fridge was in bad shape; missing the door shelves. Bathroom door would not shut. Also, the hotel is difficult to find.

Partner

10/10

Exceptional

25 Jun 2023

William

Room was very nice

Leisure Self

2/10

Poor

23 May 2023

Patrick

Unsafe and careless with guest belongings

6/10

Pleasant

13 May 2023

Jennifer

This is a tired old building. The room smelled musty and felt moldy. The bathroom was updated, but the bed area had a lot of care to be had.

Leisure Family

4/10

Poor

15 Apr 2023

Brandy

There was no soap or wash clothes in my room. The ceiling in the bathroom needed some repair. The parking lot was not convenient to get to. At breakfast, the attendant’s family was dining in dining area and the 8/9??? year old was helping to restock.

Leisure Family_with_children

8/10

Excellent

12 Apr 2023

Harriet

The staff members were very friendly and helpful, complimentary continental breakfast, and plenty of dining options available nearby.

Leisure Family

10/10

Exceptional

17 Feb 2023

Tabatha

Clean and nice

Leisure Family

8/10

Excellent

17 Feb 2023

Will

Interior was clean and coffee and snacks were always available. The entrance, parking lot and driveway leading up to the actual building is under heavy construction. I found myself driving on dirt, rocks and partial old concrete. In the center of the dirt parking lot was a deep drainage hole partially covered with a steel grade that had been struck and moved partially off the hole. Dangerous situation.

Business Self

4/10

Poor

09 Nov 2022

Ralonda

The property was under construction, unknown to myself when I made the reservation. Could not find the entrance. Has to go behind the Super 8 to get in... took WAY TOO LONG to find the door. The man at the desk was very nice though.

Business_and_leisure Family

8/10

Excellent

08 Nov 2022

Linda

Next to construction zone, inconvenient parking. No dryer but states has laundry.

Leisure Partner

8/10

Excellent

06 Nov 2022

Bob

Great comfortable clean room but all the window curtains/shades were missing…they told me that when I checked in but it was only room they had available. Otherwise a pleasant stay. breakfast very good. Really appreciated the paper plates and bowls at breakfast. Maybe get paper cups rather than plastic. Loved the biscuits and sausage gravy. Parking area a mess as they are redoing it. Hard to find access to the property. Staff very friendly and helpful. I’d go back.

Leisure Self

10/10

Exceptional

05 Nov 2022

Alona

Nice place for the price, we enjoy, the front desk are the most nice people ever! Make my day

Leisure Family

6/10

Pleasant

04 Nov 2022

Vick

Basic room but clean very limited parking and front desk very little help

Leisure Family

8/10

Excellent

16 Oct 2022

Susan

Room suited our needs. It was clean. The parking lot is under construction and very hard to get a parking spot.

Leisure Family

8/10

Excellent

05 Sep 2022

Allen

Didn’t expect to find major construction going on and lobby was check in lobby was tucked in back
Otherwise rooms and service was best on this trip

Leisure Partner

6/10

Pleasant

27 Jul 2022

Amanda

Needs some work.

The room was great but everything else was not up to pair. The parking lot is being worked on. So there was very little parking available. Sleep and room were good. Breakfast did not taste good. Waffle batter and juices tasted terrible. I use to love making a waffle at the hotel.

Friends_and_family Family

10/10

Exceptional

11 Jul 2022

Amelia

Their pool was very clean and a comfortable temperature for swimming. The rooms were quiet and had full amenities in them (coffee maker, etc).

Leisure Partner

10/10

Exceptional

05 Jul 2022

SAMANTHA

There was a little bit of construction and the parking was limited. A few of the staff members were not that friendly.

Leisure Family_with_children

6/10

Pleasant

19 Jun 2022

Jerry

Probably won’t stay here again. Rooms were supposed to be cleaned every three days. Never happened. Facility had two house keepers on duty. Had to go to the desk to get towels, shampoo, and toilet paper a few times. The room was good sized; however, they need to work with a different construction company if they ever upgrade the facility. The fitness center had a universal weight machine that was broken and probably a safety hazard. Both treadmills needed maintenance. It worked for a ten day stay to clear my mother’s final affairs. You get what you pay for. Complimentary breakfast was okay. If you stay in Cookeville, eat two light meals. Most of the restaurants offered calorie-dense meals exceeding a 1,000 calories each. Tasted great, but was probably not good for your heart or circulatory system. If you plan on visiting check other options. You get what you pay for.

Business Family

10/10

Exceptional

28 May 2022

Jo

The staff was very accommodating with our motorcycle.

Leisure Partner

2/10

Poor

17 Apr 2022

David

This property was fraudulent, no swimming pool, and thats why we chose this property. Nowhere to park, and the atmosphere of the property and surrounding property was that of a drug haven. Very uncomfortable atmosphere!!! Never again.

Leisure Partner

10/10

Exceptional

11 Apr 2022

Charles

spring break

Room was clean service was great and friendly.

Friends_and_family Family

8/10

Excellent

10 Nov 2021

Ashley

Great comfort at a great price

The employees were very welcoming. The GPS does not give correct instructions. When I called, the gal was friendly and explained the correct way to arrive very well.

Friends_and_family Family

6/10

Pleasant

29 Sep 2021

Robert

Good price for the location

Passing by on my way back from vaction.

Friends_and_family Family

10/10

Exceptional

29 Sep 2021

Pamela