Over booked room
I let him know I would find another hotel in the area and to refund me / cancel the res. I was left out in the rain, without the ability to get a taxi , and with all of my bags, alone.
Unfortunately this was my last night in Italy and it was beginning like this….fortunately something a Roman pizza could fix.
Either way, I found another hotel an hour or so later through Bonvoy (thank you) and discovered that I was still charged for the room.
I called Expedia and they said the hotel employee had a completely different story. That he had a room and I didn’t complete his checking prompts or respond to his email? What?
I will have to dispute the charge on my credit card and the universe will deal with this hotel employee.