Italy
, Rome 
Anna
Unfortunately, this stay was a nightmare. The complete lack of hospitality was very disheartening. I will add that I made a grave mistake of thinking I had to check in by 2, when actually you cannot check in until after 2.
BE AWARE! If you are traveling from afar to Italy and your plane lands early and you have a lot of luggage this woman WILL NOT ASSIST YOU. She will not even guide you to a luggage storage to put your stuff so you can walk around while you wait. That ended up being our first 5 hours in Italy. Sitting outside the establishment at the cafe waiting. Luckily, the guy at the cafe was super hospitable and allowed us to sit there. We of course bought 6 coffees and some croissants between the two of us. It turns out that there was plenty of room outside of our actual “room” in a few different areas that we could’ve set our stuff. When our room was finally ready, there was MASSAGE OIL all over the already slippery, concrete floors. We were sliding everywhere. The decorations are made of styrofoam and the bed is made of bamboo and is easily breakable. Had there even been an apology for having to wait or if she had at the very least suggested a storage unit for our luggage or suggested a place to sit down for lunch, I would not go out of my way to write this review. But her sheer lack of concern for us whatsoever, has led me to suggest you DON’T STAY HERE! Give your money to someone deserving.
BE AWARE! If you are traveling from afar to Italy and your plane lands early and you have a lot of luggage this woman WILL NOT ASSIST YOU. She will not even guide you to a luggage storage to put your stuff so you can walk around while you wait. That ended up being our first 5 hours in Italy. Sitting outside the establishment at the cafe waiting. Luckily, the guy at the cafe was super hospitable and allowed us to sit there. We of course bought 6 coffees and some croissants between the two of us. It turns out that there was plenty of room outside of our actual “room” in a few different areas that we could’ve set our stuff. When our room was finally ready, there was MASSAGE OIL all over the already slippery, concrete floors. We were sliding everywhere. The decorations are made of styrofoam and the bed is made of bamboo and is easily breakable. Had there even been an apology for having to wait or if she had at the very least suggested a storage unit for our luggage or suggested a place to sit down for lunch, I would not go out of my way to write this review. But her sheer lack of concern for us whatsoever, has led me to suggest you DON’T STAY HERE! Give your money to someone deserving.
